Scratch. camera lens and body - Ascend Mate 7 Q&A, Help & Troubleshooting

So just below my camera sensor on thr lens i have a surface scratch. I got my phone a week ago. Anyone has any clue on why it could of happened? There are also several scratches on the alu body
Phone is carried in my jacket in a dedicated pocket. Currently no cover but i will order one soon

Extornia said:
So just below my camera sensor on thr lens i have a surface scratch. I got my phone a week ago. Anyone has any clue on why it could of happened? There are also several scratches on the alu body
Phone is carried in my jacket in a dedicated pocket. Currently no cover but i will order one soon
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Can you please post the picture of affected area please may help others and you
Thanks

Well if you guys not careful it is your fault ..
Mine is spotless .. and I don't even have case..

Related

How do you keep your camera lens scratch-free?

I apologize if this has been covered a 1000 times, but I did a cursory search and only run into threads about the screen cover or full-body protection, i.e. the lens cover is almost always just mentioned in passing.
I'm one of the many who have discovered that the plastic lens cover integrated into the battery cover is extremely prone to scratches. I've ordered two extra covers from Expansys, but at this rate, I'll need to get a new one every 2-3 months.
On previous phones, I tried various screen covers that either came with a lense cover (Martin Fields) or cut one out myself, only to find that the clarity of the plastic screen covers causes the pictures to come out hazy or milky. This is partially due to the difficulty of removing fingerprints, but even more due to the fact that screen protectors aren't really designed to be crystal clear like a camera lens is. I invariably took them off and risked it, but on most of my other units, the only thing that was real glass was the lens cover. Not so on the Desire.
Does anyone have any advice on this front?
i use the martin fields lens cover that came with the martins fields screen cover... its very good for the price....
I had an old screen protector that I cut a rectangle to cover the lens.
Looks OK but not perfect.
I may try to cut a circle to cover it properly.
I am not sure how you damage it, i keep my phone in its pouch, when i take it out or put it back down i put the phone ontop of the pouch so the camera is not touching the surface. A cover would i assume make the picture loose quality?
I'm generally very careful with my phones, but accidents happen and I managed to get a bunch of hairline scratches on the lens cover after just 6 weeks with the phone.
hoppi05 said:
i use the martin fields lens cover that came with the martins fields screen cover... its very good for the price....
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Can you show me URL for this product?
Not saying that they haven't made progress, but I used to have a Martin Fields lens protector on my old Omnia i900 and found that the plastic of the lens protector caused hazy pictures even when clean.
I'm beginning to wonder if a liquid solution might be the way to go. Something like clear nailpolish that could be removed and reapplied if it got scratches in it. Anyone hear of something like this?
I've got the same problem, a lot of little scratches at the lens cover which make my photos not as sharp/clear as it should be. I think with the pouch I recently ordered the problem is over, but for now I must order a quite expensive new battery cover.
Quist said:
Not saying that they haven't made progress, but I used to have a Martin Fields lens protector on my old Omnia i900 and found that the plastic of the lens protector caused hazy pictures even when clean.
I'm beginning to wonder if a liquid solution might be the way to go. Something like clear nailpolish that could be removed and reapplied if it got scratches in it. Anyone hear of something like this?
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The liquid would have to be perfectly flat and of uniform thickness to prevent refraction, I doubt such an application could be achieved "at home"
I just use a thick gel skin for my phone and a padded microfibre pouch.
The thickness of the skin makes the lens very deeply recessed so it's way safer.
albert_htc said:
I had an old screen protector that I cut a rectangle to cover the lens.
Looks OK but not perfect.
I may try to cut a circle to cover it properly.
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Lol..u just give me a got idea!! Im going to try it on my sensation!!
Edit: Actualy i already try the rectangular one and its fit perfect. Tomorow i wil try to cut it in round shape one ;P
Sent from my HTC Sensation Z710e using XDA App
take out the lens
Perhaps too obvious, but I knocked out the camera lens in the battery cover. After more than a year still no scratches on the camera itself and perfect pictures (at least, for this camera unit). Protection is sufficient with a pouch.
naimmkassim said:
Lol..u just give me a got idea!! Im going to try it on my sensation!!
Edit: Actualy i already try the rectangular one and its fit perfect. Tomorow i wil try to cut it in round shape one ;P
Sent from my HTC Sensation Z710e using XDA App
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Crap!! It just dont work..after few days dust started to accumulate between the rectangular screen protector and the camera lens. More scratch now!! Crap..crap!! >¦c
P/s: i did try to cut the screen protector round, but the glue of the screen just come out during cutting process..not work also..
Sent from my HTC Sensation Z710e using XDA App
just remove the scratched up bit of plastic and stop worrying, the lens is countersunk below the case anyway,
i removed the plastic lens from my battery cover after having the desire for about 2 weeks, 6-7 months later my pictures still come out as sharp and defined as when new,
if you get any dirt on the camera lens simply take off your battery cover and you can clean it easily,
braddersss said:
just remove the scratched up bit of plastic and stop worrying, the lens is countersunk below the case anyway,
i removed the plastic lens from my battery cover after having the desire for about 2 weeks, 6-7 months later my pictures still come out as sharp and defined as when new,
if you get any dirt on the camera lens simply take off your battery cover and you can clean it easily,
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The worry part is during clean up the camera lens. If i wipe it with some chemical n tissue, there is a high risk the lens get scratch ;c
Sent from my HTC Sensation Z710e using XDA App
naimmkassim said:
The worry part is during clean up the camera lens. If i wipe it with some chemical n tissue, there is a high risk the lens get scratch ;c
Sent from my HTC Sensation Z710e using XDA App
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well as i said mines been fine for the last 6-7 months, i just take the battery cover off and give it a wipe with my t shirt or something, no scratches so far,,
braddersss said:
well as i said mines been fine for the last 6-7 months, i just take the battery cover off and give it a wipe with my t shirt or something, no scratches so far,,
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This may not be necessary!
I've been having this issue for ages too.. i clean the plastic lens but it appears to be scratched as pics come out hazy, just like other posters above. I have just pushed out the plastic lens on the battery cover as suggested and sure enough pics are instantly clearer.. however when inspecting the plastic lens cover i realized two things
* the sticky part is very sticky!
* the inside of the plastic part (the sticky side) appears to be dirty..
i cleaned it with one of those cloths you use for specs and since it's still very sticky i put it back in.. tried a few shots with the battery cover on and off, and i' can't notice any difference.. no longer hazy!
sure though, knocking it out avoids having to clean in form the inside .. but i'm afraid of scratching the inside lens.. that one's more difficult to replace
if you REALLY want to go all out, you could take the cover to a jewler/watch repair and have them replace the glass with sapphire crystal... it's so small that it may not cost an outrageous amount, but then they would have to cut it to size...
Bought myself another battery cover from ebay, I hope this one will last, gonna have to figure out how to maintain that new one scratch-free.
The one I bought:
http://www.ebay.com/itm/130544376251?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
Another option for those worried about their lens ...
Amazon ( Sorry, I only found it on the german site ) has this item listed :
http://www.amazon.de/Ersatzglas-Kam...WWGK/ref=sr_1_3?ie=UTF8&qid=1320922089&sr=8-3
It's a saphire glass replacement lens cover for our beloved Desire , and apparently is very scratchproof (according to reviews) . They had a slight quality problem early in the manufacturing process, the first items came out slightly too large, but it seems that's fixed by now ...
I will order one and give it a try , as I have quite bad scratches in mine after 1.5 years of normal use and don't really want to leave the camera itself uncovered

Heart rate sensor easy to scratch?

Is anyone else's heart rate sensor all scratched up? I removed the plastic when I got the phone on the first day and after a few weeks its pretty scratched up for some reason.
Yeah, I noticed that as well on multiple S6s I looked at. In fact, some are already very scratched from the factory as soon as you take the protective film off (if you can get it off haha).
Same here, as soon as i removed the protective film of the HR ive immediatelly found a hidden scratch beneath it, what the heck man, its a 650€ phone i deserve pristine condition on such a high price point.
TheWarKeeper said:
Same here, as soon as i removed the protective film of the HR ive immediatelly found a hidden scratch beneath it, what the heck man, its a 650€ phone i deserve pristine condition on such a high price point.
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You use fingernails or some kind of adhesive tape when removed the protective film?
Sent from my SM-G920F using Tapatalk
Ave666 said:
You use fingernails or some kind of adhesive tape when removed the protective film?
Sent from my SM-G920F using Tapatalk
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fingernails but ofc with care, the scratch is on the other side of the removal process so if it were my fingernails it would be on the right side rather than left side scratch.
lowjinyik said:
Is anyone else's heart rate sensor all scratched up? I removed the plastic when I got the phone on the first day and after a few weeks its pretty scratched up for some reason.
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Same here, yes. It's not Gorilla glass but only plastic so yeah, normal I'd say and it won't affect functionality in any way yet it's annoying.
It is indeed very annoying i cant believe they went cheap on us with such a stupid thing that could have made it a perfect phone... its stupid. I hope that the OIS is not there and rather part of the camera sensor ?

LED and HR monitor question

Hi everyone
I have a problem with LED and HR monitor glass. When I removed the plastic that came with phone in a few days I noticed little scratches on the glass that cover LED and HR monitor. Its not big deal since it does not affect picture quality nor HR sensor but i came here to ask if there is any way to buy that little plastic protectors for camera and LED-HR monitor glass. Every screen protector kit that I looked does not include protectors for that.
The HR-LED was scratched on my first galaxy s6 too, i took off the plastic cover only to find a big scratch on the actual glass, you and me are not the only ones complaining about this issue.
TheWarKeeper said:
The HR-LED was scratched on my first galaxy s6 too, i took off the plastic cover only to find a big scratch on the actual glass, you and me are not the only ones complaining about this issue.
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Yes I know that this is a issue with SGS 6. Lot of posts on forums about this problem. I just wanted to know is there any way to buy that little plastic foil just to prevent further scratches and damage. Its not problem to buy some screen protector kit if thats the only way to get that little foil but I cant find anything. Even from Samsung not any help.
Niks321 said:
Yes I know that this is a issue with SGS 6. Lot of posts on forums about this problem. I just wanted to know is there any way to buy that little plastic foil just to prevent further scratches and damage. Its not problem to buy some screen protector kit if thats the only way to get that little foil but I cant find anything. Even from Samsung not any help.
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There might be but its very small and very specific, since so many people see it scratched they wont bother to prevent further scratching so i dont think that theres a store that manufactures such plastic, you probably have a better chance asking samsung directly but i might be wrong.
I would be more worried about the camera lens than the entire backside of the phone so i usually do something very simple, i always store my phone into a bag of double soft cloth, that way i can feel safe that the phone is protected from all directions.
Use clear nail polish.
Sent from my iPhone using Tapatalk

Does someone know what are these stains ?

Hey guys,
So as i was admiring my S7 from all angles (truly a beautiful phone) under the sunlight, i noticed something weird. Just above the front speaker grill, i noticed 2 stains in like a form of pyramide. I tried to wipe it off, but nothing. So im afraid its maybe water (since it was raining hard the past week) or i don't know, maybe humidity ? What could it be ? Its midly annoying, could it be the sign that the "waterproofing" of my phone is deficient?
take a close look
http://imgur.com/a/OMWSA
I tried differents method to try to remove it. I tried to like "sucking" it out with my mouth as i though maybe its water but nothing, i also tried to use my hairdryer and proceed to put it in front of the speaker but still nothing.
Do you think its something that could be considered serious ? should i try to repair it in a center ?
I never used it in water and i bought the phone brand new 1 month ago, case and screen protector since day 1.
Looks like the paint coating is peeling off from the front glass. This happened to my friend on her s5, and I've heard several people with s7 have the same issue.
MrDusan said:
Looks like the paint coating is peeling off from the front glass. This happened to my friend on her s5, and I've heard several people with s7 have the same issue.
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so should i consider a screen replacement for this ? Its kinda annoying to know its here even tho the speaker works good
damsodems said:
so should i consider a screen replacement for this ? Its kinda annoying to know its here even tho the speaker works good
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If u have warranty, take it to samsung. It's ridiculous for a 1 month old phone to already have paint peeling off issues.
I mean, that's only estethic, it won't cause any other issues, it just looks ugly.
The paint is like a sticker that is glued on the glass, and it tends somstimes to unpeel if the glue isn't applied well.
Sent from my SM-G930F using XDA-Developers Legacy app

Black spot on camera (SOLVED)

So I got my s7 and after a week I try to take a picture today but see a lil black spot on the back camera.. Camera glass is clean without any scratches.. Very weird.. It stays in the pictures and video after taken as well.. Anybody with the same issue or a fix?
If u zoom closely you'll see it
ffonegod said:
So I got my s7 and after a week I try to take a picture today but see a lil black spot on the back camera.. Camera glass is clean without any scratches.. Very weird.. It stays in the pictures and video after taken as well.. Anybody with the same issue or a fix?
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Looks like the lens has some dust on it, did you buy it from a retailer new or via eBay or Craigslist
InfamousPBJ said:
Looks like the lens has some dust on it, did you buy it from a retailer new or via eBay or Craigslist
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From a friend
So it turns out I did some research and it seems it was some dust trapped on the lens cover inside.. Some how it got in with a waterproofed cased phone.. But the fix was actually tapping the phone on a hard surface a few times and the spot vanished.. Weird but it solved the problem.. Make sure u don't damage your phone tapping it and do it with a hard case at your own risk
ffonegod said:
So it turns out I did some research and it seems it was some dust trapped on the lens cover inside.. Some how it got in with a waterproofed cased phone.. But the fix was actually tapping the phone on a hard surface a few times and the spot vanished.. Weird but it solved the problem.. Make sure u don't damage your phone tapping it and do it with a hard case at your own risk
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Glad it worked out
I bought it from offer up
ffonegod said:
So it turns out I did some research and it seems it was some dust trapped on the lens cover inside.. Some how it got in with a waterproofed cased phone.. But the fix was actually tapping the phone on a hard surface a few times and the spot vanished.. Weird but it solved the problem.. Make sure u don't damage your phone tapping it and do it with a hard case at your own risk
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Buddy.. Can you detail it again the way, because I tried it on the phone I have not succeeded.
Pleaseee help me...
jupiussy said:
Buddy.. Can you detail it again the way, because I tried it on the phone I have not succeeded.
Pleaseee help me...
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Got absolutely the same spot in my daughter's phone. A technician proposed to replace the camera. After I've read above, maybe a cleaning only will work. We'll do it this week.
Ive got the same problem but about 5 specs. I've only had the phone for about 4 months. Ive replaced the rear camera lens glass but thats not got rid of it. The next step is to replace the camera module (£15 on ebay). But I'm worried i'll break the rear cover leading to more expense. It's a shame because its a good phone. None of my smart phones have lasted a year! Something always breaks. I had more joy with a g4 plus camera until my son threw it in the bath. I think Im going to sell this pbyone to someone more confident with repair and buy a Xiaomi from China.
---------- Post added at 02:31 PM ---------- Previous post was at 02:27 PM ----------
I should add that this is shocking quality. A supposedly water proof phone that on launch cost over £500 with the camera as a main selling point. A quick google search will tell you that this issue frequently occurs on s5, s6, s7 etc. I think Samsung are more happy to sell new phones than make phones that last longer than the launch of the next model.
james909 said:
Ive got the same problem but about 5 specs. I've only had the phone for about 4 months. Ive replaced the rear camera lens glass but thats not got rid of it. The next step is to replace the camera module (£15 on ebay). But I'm worried i'll break the rear cover leading to more expense. It's a shame because its a good phone. None of my smart phones have lasted a year! Something always breaks. I had more joy with a g4 plus camera until my son threw it in the bath. I think Im going to sell this pbyone to someone more confident with repair and buy a Xiaomi from China.
---------- Post added at 02:31 PM ---------- Previous post was at 02:27 PM ----------
I should add that this is shocking quality. A supposedly water proof phone that on launch cost over £500 with the camera as a main selling point. A quick google search will tell you that this issue frequently occurs on s5, s6, s7 etc. I think Samsung are more happy to sell new phones than make phones that last longer than the launch of the next model.
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If you can't keep a phone without breaking it, the problem is on your end.
Well this s7 has been looked after. Its had a couple or waist height drops but it has a griffin case.
Thanks a lot....
ffonegod said:
So it turns out I did some research and it seems it was some dust trapped on the lens cover inside.. Some how it got in with a waterproofed cased phone.. But the fix was actually tapping the phone on a hard surface a few times and the spot vanished.. Weird but it solved the problem.. Make sure u don't damage your phone tapping it and do it with a hard case at your own risk
Click to expand...
Click to collapse
Thanks a lot for the suggestion..i heard about it in some other blog and dint believe it until i saw it here on xda.... Surprisingly this happened with note 8.... And still surprising is the same solution..... Thanks again...
Tapping didn't work for me. I bought a new camera module off of AliExpress for $5. Paid a phone shop $5 to get the back off. Replaced the lens myself. The camera is perfect now. You must make sure the lens is exactly the same down to the colour of the flex and writing on it. The first two I got failed because they were different versions. Some ebay sellers use the wrong photo in their listings.
I had the same problem. Solved it perfectly by holding the phone 60 degrees on a flat surface with a little cloth on it and letting the phone face down drop on the surface. I dropped it face down because my front camera was affected. I had a screen protector and a case + cloth on the table so no damage what so ever. Just drop it. The dust will somehow move. I think this solution is better than digging into the lens and removing it. If the problem persists than take it to a service.
I tried that first and it didn't work. It cost me 10 bucks to replace the lens. Shops have a hot plate so they can remove the back cover easily. With the new lens my camera has far superior image quality. I think it was more than just a bit of dust that was wrong with it. The lens was damaged. Another issue can be the inside of the glass on the back cover gets dirty. Just replacing or cleaning that when the back cover is off made my pictures clearer and stopped the camera over exposing every shot.
Buddy, is it tape it on the camera phone or the whole phone?
Do you mean tap? You could try trapping or shaking the phone to move dust to the side but that didn't work for me. I replaced the camera lens and you should clean the inside of the protective glass on the back cover too.

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