HELP! Phantom touches everywhere after a SHORT drop. No damage on screen or phone?!?! - ONE Q&A, Help & Troubleshooting

Hey, everyone. So just a few moments ago I dropped my OPO onto my hardwood floor. I exclaimed, "Oh balls..." out loud and then picked up my phone. There are no marks on it, no damage to the tempered glass screen protector, nothing at all to note. BUT, now there are phantom touches happening in what appears to be the lower left quadrant of the screen. I cannot do anything. I have already made phone calls I didn't mean to make, send out random emails, it is ridiculous. There is no LCD bleed, no marks, nothing!!!?!?!
It does the same thing in TWRP recovery as well. Phantom touches in the same area. Is it possible that when I dropped it the tempered glass protector shifted a bit or something and now it is registering touches? Should I try to remove the tempered glass protector and see if that fixes it? Any thoughts or suggestions would be greatly appreciated. Thank you all.

EindhovenOne said:
Hey, everyone. So just a few moments ago I dropped my OPO onto my hardwood floor. I exclaimed, "Oh balls..." out loud and then picked up my phone. There are no marks on it, no damage to the tempered glass screen protector, nothing at all to note. BUT, now there are phantom touches happening in what appears to be the lower left quadrant of the screen. I cannot do anything. I have already made phone calls I didn't mean to make, send out random emails, it is ridiculous. There is no LCD bleed, no marks, nothing!!!?!?!
It does the same thing in TWRP recovery as well. Phantom touches in the same area. Is it possible that when I dropped it the tempered glass protector shifted a bit or something and now it is registering touches? Should I try to remove the tempered glass protector and see if that fixes it? Any thoughts or suggestions would be greatly appreciated. Thank you all.
Click to expand...
Click to collapse
The fact that there are no visible marks on the device doesn't mean anything at all, the phone is damaged, that's what happens when you drop them. It's impossible for the screen protector to be registering touches. You've most likely damaged the digitizer and it'll need to be repaired.

timmaaa said:
The fact that there are no visible marks on the device doesn't mean anything at all, the phone is damaged, that's what happens when you drop them. It's impossible for the screen protector to be registering touches. You've most likely damaged the digitizer and it'll need to be repaired.
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Thank you for the swift reply. I am comfortable taking this phone apart and replacing the digitizer, but can you suggest a reputable place to get a replacement part? Thanks again for your time.

EindhovenOne said:
Thank you for the swift reply. I am comfortable taking this phone apart and replacing the digitizer, but can you suggest a reputable place to get a replacement part? Thanks again for your time.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=56339703
Hope you get it sorted.
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EindhovenOne said:
Thank you for the swift reply. I am comfortable taking this phone apart and replacing the digitizer, but can you suggest a reputable place to get a replacement part? Thanks again for your time.
Click to expand...
Click to collapse
Honestly, I don't know of any place at all that you can get a digitizer for this thing. If such a place does exist it's probably going to take some serious searching. One thing to take note of is you'll want to buy the digitizer + screen combo, because trying to separate the two will most likely end up with both being destroyed. And another thing to note, while the most obvious culprit is the digitizer, it isn't definitely that, so you might be better off having it inspected and repaired by OnePlus themselves (as much of a nightmare as that apparently is).

Funny thing is I dropped mine and now the screen works fine....before I had ghost touches galore.

Related

WTB HTC but concerned about screen

I lost my sgs4g recently and was looking into getting an htc sensation. One thing I'm noticing is that the screens crack pretty easily (falling from 5ft). The sgs4g has gorilla glass and I would drop it plenty of times and although it would fall apart without the case(back cover and battery pops out), the screen would never crack. From what i have seen, the htc has gorilla glass yet it cracks so easily. Why is this? Is there a screen defect with the phone? From what I've seen so far, the phone seems great but the screen issue users seem to be having concerns me.
vincent1190 said:
I lost my sgs4g recently and was looking into getting an htc sensation. One thing I'm noticing is that the screens crack pretty easily (falling from 5ft). The sgs4g has gorilla glass and I would drop it plenty of times and although it would fall apart without the case(back cover and battery pops out), the screen would never crack. From what i have seen, the htc has gorilla glass yet it cracks so easily. Why is this? Is there a screen defect with the phone? From what I've seen so far, the phone seems great but the screen issue users seem to be having concerns me.
Click to expand...
Click to collapse
i know of a digitizer issue but an easily crackable screen? never heard that one before
ok i read a bit further and the way most people spoke of the phone,it had me think they were one and the same. the digitizer will crack easily but the screen itself will be fine am i correct on that?
Is there anyone else that would like to chime in on this? I remember reading a thread where a person asked whether if the replacement digitizer would be gorilla glass which had me think that the digitizer and screen are one and the same. Also are there any other issues with the phone besides the digitizer that i should know about?
vincent1190 said:
Is there anyone else that would like to chime in on this? I remember reading a thread where a person asked whether if the replacement digitizer would be gorilla glass which had me think that the digitizer and screen are one and the same. Also are there any other issues with the phone besides the digitizer that i should know about?
Click to expand...
Click to collapse
the display and the digitizer screen are separate pieces
the digitizer is a part of the gorilla glass screen and the display is beneath that
it doesnt crack, it shorts out and stops working properly for some. it can easily be prevented. if it happens, its an easy fix and if you want a new one you can replace it i think its about 20 bucks
oh ok great how can i prevent it? and is the easy way to fix it the software update as mentioned in a stickied thread? i basically dont want it to ever look like this http://forum.xda-developers.com/showthread.php?t=1142379
All you need to do is to be a little bit carefull whit your phone ..
I wonder why are you so worried lol do you drop your phones alot ?
Sent From My Sexy Sensation.
The Sensation is a quite durable phone... I've dropped it a couple of times with no issues...
Load "xda post"
Press play on tape
The Sensation does NOT have gorillaglass.
You can effortlessly push down hard enough on the digitizer to get it to touch the actual LCD panel underneath. It's an oleophobic plastic.
xHighAlert said:
The Sensation does NOT have gorillaglass.
You can effortlessly push down hard enough on the digitizer to get it to touch the actual LCD panel underneath. It's an oleophobic plastic.
Click to expand...
Click to collapse
oh, is that right? you might want to check THE GORILLA GLASS WEBSITE
http://www.corninggorillaglass.com/products-with-gorilla/htc
Which brought me to another question. Is it possible that certain phones have lower quality gorilla glass screens than others?
vincent1190 said:
Which brought me to another question. Is it possible that certain phones have lower quality gorilla glass screens than others?
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Click to collapse
i would say yes
just from the design of our screen (curved around the edges) it could possibly make it a tiny bit weaker

Screen coating is coming off?

Noticed that from the place where my thumb usually makes up/down scroll is strange area, and even I clean the screen, this area is still there. See Yourself - I made a picture, clean screen, water steam (breath), and this middle area is the problem. My thumb is normal, I'm a normal user and I had newer such problem with any phone.
Is the Gorilla Glass really so bad or is it coated with some stuff which is just coming off?
ksuuk said:
Noticed that from the place where my thumb usually makes up/down scroll is strange area, and even I clean the screen, this area is still there. See Yourself - I made a picture, clean screen, water steam (breath), and this middle area is the problem. My thumb is normal, I'm a normal usre and I had newer such problem with any phone.
Is the Gorilla Glass really so bad or is it coated with some stuff which is just coming off?
Click to expand...
Click to collapse
woow thats something new..and AFAIK gorilla glass has no coating. what so ever
Do you have some kind scree guard or something?
abhirulz94 said:
woow thats something new..and AFAIK gorilla glass has no coating. what so ever
Do you have some kind scree guard or something?
Click to expand...
Click to collapse
No, I have not used any kind of screen cover, but seems that Moto G screen is covered with the the water-resistance coating and this is failing off - it's clearly visible when cleaning the screen with some liquid, only this area stays wet.
But I don't think this is normal behavior. I can't imagine what the power users screen is now or will be later. I contacted with the Amazon ( I have one dead pixel too), let's see what they say.
ksuuk said:
No, I have not used any kind of screen cover, but seems that Moto G screen is covered with the the water-resistance coating and this is failing off - it's clearly visible when cleaning the screen with some liquid, only this area stays wet.
But I don't think this is normal behavior. I can't imagine what the power users screen is now or will be later. I contacted with the Amazon ( I have one dead pixel too), let's see what they say.
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Click to collapse
If it contains a dead pixel better get a replacement, all the best for that.
BTW water repellent coating is done on the internals of the device.
abhirulz94 said:
If it contains a dead pixel better get a replacement, all the best for that.
BTW water repellent coating is done on the internals of the device.
Click to expand...
Click to collapse
I know about internal coating. But as You see, the screen is also coated. I have the proof.
I made a test, sprayed water to the screen, and as You see, the damaged area stays wet, while the rest rejects it.
The question is - do I have faulty screen or this will happen to everyone sooner or later?
ksuuk said:
I know about internal coating. But as You see, the screen is also coated. I have the proof.
I made a test, sprayed water to the screen, and as You see, the damaged area stays wet, while the rest rejects it.
The question is - do I have faulty screen or this will happen to everyone sooner or later?
Click to expand...
Click to collapse
well you are the first one to report something like this and i agree with you because this might happen with others also sooner or later. Its very much possible that your screen is faulty since you mentioned its new (maybe the screen had tiny dust particle before the coating took place) many members are using the phone without any screen-guard but none have mentioned anything like this..A lot of member have got dead pixels on their screens and got them replaced.
I'm using a screen guard since the screen will get scratched over the time.
abhirulz94 said:
well you are the first one to report something like this and i agree with you because this might happen with others also sooner or later. Its very much possible that your screen is faulty since you mentioned its new (maybe the screen had tiny dust particle before the coating took place) many members are using the phone without any screen-guard but none have mentioned anything like this..A lot of member have got dead pixels on their screens and got them replaced.
I'm using a screen guard since the screen will get scratched over the time.
Click to expand...
Click to collapse
Well, Amazon just replied and they will replace it with the new one, so I have to wait for the new one and later send the old one back. Let's hope that this one's screen ( I still don't like to add the screen protector, as it's kind of ugly) will last longer.
If you apply the screen protector carefully, you won't even know it's on! It's your choice tough but what you reported is pretty worrying. That area of the screen seems too big tough for it to be a thumb, (you touch with just the tip of the thumb) do it was probably already a little damaged when you got it and with the time it got bigger and bigger. Or maybe you scratched your screen somehow?
Sent from my XT1032 using xda app-developers app
the is an oliophobic coating on the screen of the moto g (part of the gorilla glas). this is also the reason why you generally get less fingerprints on the display than on a screen protector and why it's much easier to clean the display than the scren protector
mr_nooby said:
If you apply the screen protector carefully, you won't even know it's on! It's your choice tough but what you reported is pretty worrying. That area of the screen seems too big tough for it to be a thumb, (you touch with just the tip of the thumb) do it was probably already a little damaged when you got it and with the time it got bigger and bigger. Or maybe you scratched your screen somehow?
Sent from my XT1032 using xda app-developers app
Click to expand...
Click to collapse
I'm 100% sure that I haven't scratched the screen purposely, juts normal, id even say careful using. And if I clean the screen, it's bright and like a new, impossible to detect any damages, also this problematic area is clean and shiny. But when I touch it or spray water etc, it's clearly visible. So choices are:
1) Add screen protector (let someone do it, once I added it to iPhone and the result was terrible).
2) Polish the whole screen, so that this coating is removed.
3) Replace.
4) Ignore.
blockbusta said:
the is an oliophobic coating on the screen of the moto g (part of the gorilla glas). this is also the reason why you generally get less fingerprints on the display than on a screen protector and why it's much easier to clean the display than the scren protector
Click to expand...
Click to collapse
Yes, You are right, it's anti-fingerprint oleophobic coating and be warned, seems it's just won't last.

Screen Protectors and Repair for Minor Scratches

I just bought my nexus 6p, and have already dropped it twice D: I only caused minor scratches to the screen and back, but I was looking for a good screen protector to prevent further damage and cover the scratches that are already there. I had heard of some "liquid sapphire" coatings too that I would think would serve to repair the scratches, but I have no idea really where to start. Any suggestions would be very much appreciated.
Sorry for you phone
You can buy the original screen at the Amazon ,eBay or HCQS.CC
lenteenes said:
Sorry for you phone
You can buy the original screen at the Amazon ,eBay or HCQS.CC
Click to expand...
Click to collapse
I can't imagine replacing the screen is easy, I can't begin to imagine the process. I am inclined just to cover it up with a protector for now
LOL
OK ,got it

replacement screen

If this is in the wrong section, I apologize.
It finally happened, I dropped my V10 on the concrete, and it hit screen first and now I have a huge cluster of cracks on the screen. Does anyone know of any reputable sources for the screen glass? I see some that come without the digitizer, but don't know if I should chance separating then gluing the two.
I would strongly recommend getting a complete screen assembly. Unless you have expensive equipment to separate the screen from the digitizer and fix a new one, It's gonna be messy.
You can get one here.... https://www.amazon.com/Touch-Screen...TF8&qid=1469849133&sr=8-6&keywords=v10+screen
neederishelp said:
If this is in the wrong section, I apologize.
It finally happened, I dropped my V10 on the concrete, and it hit screen first and now I have a huge cluster of cracks on the screen. Does anyone know of any reputable sources for the screen glass? I see some that come without the digitizer, but don't know if I should chance separating then gluing the two.
Click to expand...
Click to collapse
Always buy full screen assemblies that contain the glass, digitizer, and lcd. This keeps things simple and speeds up the process. Especially considering you probably don't have the right equipment at your house.
The company I work for uses mengtor.com parts. The V10 is pretty simple of a teardown. Just try to use plastic to open the phone and disconnect the FPC connections so you don't damage them.
Pm me if u have questions.

OnePlus 6 tempered glass screen protector problems

I have had my screen protector from OnePlus on since I received the phone in May. As of right now, there is a crack spanning the entire screen, top to bottom and a half a ring shaped crack in the bottom of the screen protector. I have not dropped the device nor have I had anything impact the device. It has simply cracked under the pressure of my own pocket. I strongly urge against buying one. I have reached out to OnePlus and their response was that it was already installed, so they refused to do anything, even after providing many pictures and a video proving there was not a single scratch on the phone or screen protector. It is a total price of garbage. Do not buy!
So no crack in your phone screen? Thats all that matters tho. I mean maybe you didnt notice when you bumped into something because i doubt it can crack in your pocket only.
If i was you i would buy the moloco full adhesive screen protector from aliexpress for 3.99 dollar because it looks the same as the orig one.
RiTCHiE007 said:
So no crack in your phone screen? Thats all that matters tho. I mean maybe you didnt notice when you bumped into something because i doubt it can crack in your pocket only.
If i was you i would buy the moloco full adhesive screen protector from aliexpress for 3.99 dollar because it looks the same as the orig one.
Click to expand...
Click to collapse
Could you post a link as I could not find anything under the brand name "Moloco" Thanks!
Update: Never mind, I found it. It's called Mocolo
https://www.aliexpress.com/item/for...fa83-4e63-80e4-12f6d1d2d651&priceBeautifyAB=0
Gr8man001 said:
Could you post a link as I could not find anything under the brand name "Moloco" Thanks!
Update: Never mind, I found it. It's called Mocolo
https://www.aliexpress.com/item/for...fa83-4e63-80e4-12f6d1d2d651&priceBeautifyAB=0
Click to expand...
Click to collapse
Yea thats the one bro! And full adhesive is the way to go because matrix dot or edge only protectors are terrible.
Also if you really need a good protector then you can try to glue it on with LOCA 2500 glue. Videos are on youtube.
RiTCHiE007 said:
So no crack in your phone screen? Thats all that matters tho. I mean maybe you didnt notice when you bumped into something because i doubt it can crack in your pocket only.
If i was you i would buy the moloco full adhesive screen protector from aliexpress for 3.99 dollar because it looks the same as the orig one.
Click to expand...
Click to collapse
When it's in my pocket, I always have the screen to my leg. Also has a case. I'll dig through the pictures I sent OnePlus and post them later after work. Not a single scratch on anything, even the screen protector.
Anyone notice the sensitivity of the screen has lessened since using the OnePlus 6 tempered glass screen protector? Takes more effort to double tap, sometimes around the edges of the screen touch is iffy, I'm considering taking it off but would prefer to keep it on for obvious reasons..
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gffmac said:
Anyone notice the sensitivity of the screen has lessened since using the OnePlus 6 tempered glass screen protector? Takes more effort to double tap, sometimes around the edges of the screen touch is iffy, I'm considering taking it off but would prefer to keep it on for obvious reasons..
Click to expand...
Click to collapse
Yes I have also noticed this and do not like it. Sometimes having to do things twice or longer strokes so Im waiting on my IQ shield protection coming screw tempered glass as I have had nothing but trouble so far with this device and their support lmao
Nameless said:
Yes I have also noticed this and do not like it. Sometimes having to do things twice or longer strokes so Im waiting on my IQ shield protection coming screw tempered glass as I have had nothing but trouble so far with this device and their support lmao
Click to expand...
Click to collapse
I notice it a bit, but not enough to impact anything. I have big hands and they are strong from playing guitar so I usually press slightly harder anyway. It is a little on the thick side. Going to try a plastic as a replacement for my damaged one. I'll report how well it works after the weekend.

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