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Hey all,
I picked up an HTC mytouch 4g while I was down in the US (I'm from Toronto, Canada). After coming back to Toronto and reading the various forums, I realized I had a mytouch 4g with a 'washed out' display. I decided to initiate warranty repair through HTC and, via email, provided them with all the info found on the many forums outlining this issue (threads, videos, etc). After about two months I received the following response:
HTC has thoroughly investigated the situation that you’ve mentioned. We have determined that all MyTouch 4G devices meet our design specifications for LCD performance. HTC has released the following statement in regards to your inquiry:
“HTC is experiencing unprecedented demand for the MyTouch 4G and to meet it we added an additional screen made by Sony to our production lines. The Sony and Sharp screens offer comparable wide viewing angles and fast pixel responses. However, as the technology is proprietary to each company, the crystal structure of the two screens vary slightly, changing how light passes through them. Under most circumstances, any difference in the screens is indistinguishable."
If you are concerned about the brightness of your screen, you can contact our technical support for more information on the screen settings available on the MyTouch 4G. They are available at 866-449-8358.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number XXXXX.
Sincerely,
XXXXX
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Not happy with HTC at all
rzak said:
Hey all,
I picked up an HTC mytouch 4g while I was down in the US (I'm from Toronto, Canada). After coming back to Toronto and reading the various forums, I realized I had a mytouch 4g with a 'washed out' display. I decided to initiate warranty repair through HTC and, via email, provided them with all the info found on the many forums outlining this issue (threads, videos, etc). After about two months I received the following response:
Not happy with HTC at all
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That sucks.. I wonder if they have seen two of them side by side.. I luckily got a good screen the first time I bought my mt4g, Now I have to send it back for a warranty replacement and I'm praying that I dont get a replacement with a bad screen, If they do I'm putting it right back in the box and calling them and telling them the replacement they sent me is defective
i guess they were tired of replacing screens =(.. now i dont think im gonna call in anymore x_x
graffixnyc said:
That sucks.. I wonder if they have seen two of them side by side.. I luckily got a good screen the first time I bought my mt4g, Now I have to send it back for a warranty replacement and I'm praying that I dont get a replacement with a bad screen, If they do I'm putting it right back in the box and calling them and telling them the replacement they sent me is defective
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I'm sure they have (I sent them the videos posted online), this is just their way out of this mess.
It sucks, but you have to remember one thing:
The screen works.
Yes it is not as high quality visually as the Sony screen, but it does work. From the reply, it seems like the sharp "bad" screen was the original screen that they chose to use, and the Sony "good" screen was sourced to meet demand.
But even if the sharp screen was the second choice, it doesn't change anything. The screen works, it is not "bad" or faulty, it just doesn't look as good as the other screen type.
The only reason most people are getting replacements, is because t-mobile is footing the bill. It is a customer happiness loyalty thing.
This is the response I also got from HTC -- eventually.
However, the statement that, "Under most circumstances, any difference in the screens is indistinguishable." is hardly true. There's always some variance between screens, especially across manufacturers. But this isn't he case of a slightly different colour balance or slightly different viewing angle contrasts. The difference in contrast, even head-on, but especially at any other viewing angle, is quite obvious.
Whether they should be obligated to replace the poorer screens is debatable, but that there are significant and "distinguishable" differences in this model from unit to unit is not.
Well I see it like this. If you buy a nice lcd tv and see it advertised a certain way then buy it and get it home and open it up and the screen is washed out its either going back to get replaced or going up someones ass. It's there choice but if it didn't get replaced it would be the last time I'd purchase from that particular brand again.
SE7EN- said:
Well I see it like this. If you buy a nice lcd tv and see it advertised a certain way then buy it and get it home and open it up and the screen is washed out its either going back to get replaced or going up someones ass. It's there choice but if it didn't get replaced it would be the last time I'd purchase from that particular brand again.
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Just playing Devil's Advocate here, I indeed have the "bad" screen, but have you seen anywhere, in any MT4G advertisement, where the quality of the screen is advertised?
This is interesting...
At what point did you realize you had to have a replacement? Was it when you read about the "bad" screen online? Surely you played with it before leaving the store where you purchased it and were satisfied enough that you left without issue. The analogy of the TV doesn't really work here because you were able and probably did test drive the exact phone you purchased prior to walking out and going home. It seems to me that you're only now disappointed by the device after learning that yours isn't the coveted version that everyone wants, and that you think you should now bother HTC to have.
There's nothing wrong with the phone, you were happy, deal with it.
Well that is odd
Gotta generally go with Marine and electronic on this one.
Now, do I think it was a bad decision on HTC's part to use two different sources for the screens that differ so greatly? You bet. It definitely reflects badly on HTC regardless of whether the screens are actually defective or not.
electronicrice said:
At what point did you realize you had to have a replacement? Was it when you read about the "bad" screen online? Surely you played with it before leaving the store where you purchased it and were satisfied enough that you left without issue. The analogy of the TV doesn't really work here because you were able and probably did test drive the exact phone you purchased prior to walking out and going home. It seems to me that you're only now disappointed by the device after learning that yours isn't the coveted version that everyone wants, and that you think you should now bother HTC to have.
There's nothing wrong with the phone, you were happy, deal with it.
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Huh? So I shouldn't feel jipped?
Do you agree:
- that HTC used two different displays for the mytouch 4g?
- that one type of display is better than the other?
- that the one with a better display cost exactly the same as the one with the inferior display?
- that it's reasonable to expect a similar experience across users for the same phone?
I think it's absolutely in my right to complain to HTC for their lack of quality control rather than accepting issues I feel they could have corrected (imho)...
Anyhow, I have since moved on and will not be supporting HTC here on in.
Do you agree:
- that HTC used two different displays for the mytouch 4g?
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Yes, and so do many other manufacturers. This just seems to be a poor choice on HTC's part in this instance - it's not a defect. Sharp makes/sources ****ty LCD's, not defective ones. Remind me to never buy a Sharp TV.
- that one type of display is better than the other?
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It seems so, yes. Again, I would probably recommend a Sony over a Sharp.
- that the one with a better display cost exactly the same as the one with the inferior display?
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Yes, and...would you have paid what you paid for your phone if they all had the "inferior" display? I would bet yes. Think of it this way; the MT4G with the "good" display is a better value. That's it.
- that it's reasonable to expect a similar experience across users for the same phone?
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Perhaps, but the experience is similar across devices. What if they change the design of the buttons for the better (recommended), would you expect to get a warranty replacement? Or perhaps if they started putting higher capacity batteries in them, or better yet, used different capacities concurrently for the same model. What then?
I can understand your frustration with HTC. It was a poor choice on their part with the decision to use two vastly different displays. Especially on something as pronounced as a display. I personally believe they should swap your phone out and take the lumps for their bad decision. If nothing more than for preservation of brand image. I mean, what does it say about their quality control, much less customer service and loyalty? However, I don't think they are obligated to do so.
I would recommend that if you continue correspondence with HTC, you take the customer loyalty/brand image road instead of the defect/warranty road. May not work, but it's worth a shot.
kmdub said:
I would recommend that if you continue correspondence with HTC, you take the customer loyalty/brand image road instead of the defect/warranty road. May not work, but it's worth a shot.
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I second that. As it isn't a defective product, they are fighting it. Customer loyalty and brand image are bigger motivators anyway.
I love their response. This whole screen thing is way too overblown.
I have the "washed out" screen and my gf has the "good" one. The difference does not even deserve attention. They're both more than good enough. You guys are just nitpicking to the fullest.
call tmobile and they will send u a replacment, just pray its a good screen. my white 4g was made in china and i have the good screen. my purple mt4g was made in taiwan and has the bad screen
As someone who exchanged a 'bad' screen for a 'good' one, I feel your pain. I went through TMO, so I'd recommend you try that if you can. Seeing as you're up in Canada, may not be a possibility for you.
To those of you saying there's no reason to be upset about having a poorer quality screen, I have to disagree. Having personally had and used both, the difference is very evident. Is the 'bad' screen bad in the sense that it's unusable? Nope. Is it 'bad' in the sense that there's a better alternative out there for the SAME device and price point? Yes. I agree if you can't get the exchange, it isn't so bad as to not be able to use the phone or anything, but I know I was very happy to exchange mine, having seen the difference. Why should half of all MT4G owners own an inferior product? And no matter how you dice it, that's what this is - same prices, different quality. I don't see how you could blame someone for being upset about it.
Mmm..
I think that if you have it on warranty you can change it, if you can't sell it on ebay and buy a different one.
rzak said:
Huh? So I shouldn't feel jipped?
Do you agree:
- that HTC used two different displays for the mytouch 4g?
- that one type of display is better than the other?
- that the one with a better display cost exactly the same as the one with the inferior display?
- that it's reasonable to expect a similar experience across users for the same phone?
I think it's absolutely in my right to complain to HTC for their lack of quality control rather than accepting issues I feel they could have corrected (imho)...
Anyhow, I have since moved on and will not be supporting HTC here on in.
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LOL my point is that you were happy with the phone when you purchased it and only found the need to complain when you read about your phone having a different display.
If you look for flaws in anything, you're guaranteed to find it and then you'll always focus on it, no matter how minor. We have witnessed this in the initial days of the G2x and when someone pointed out the "screen bleed" it was blown out of proportion and many many people kept on abusing tmobile's return/exchange policy trying to get a "perfect" handset.
Anyway, without going into how this has destroyed a potentially awesome phone into a now "free give away" (and maybe now less supported model, oh don't let me get into the change in return policy that tmobile just recently updated, because of the abuse), I just wanted to lessen the impact of new adapters buying the phone and then coming to these forums only to read about the minor screen bleed and think about exchanging their's, so I'll post this link about how very common screen bleed is on LCD's and in the article is a link to a do it yourself fix. Here's the link http://www.pchardwarehelp.com/guides/backlight-bleeding.php
What was the change in their return policy?
mysterioustko said:
What was the change in their return policy?
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I'm pretty sure this policy change has to do with all the G2x returns/exchanges since they weren't "defective" and we're actually "functional".
http://www.tmonews.com/2011/05/t-mobile-changing-restocking-fees-now-based-on-device/
From the first link you posted
"In general, there is no definite fix for backlight bleeding,..."
"The best way to fix backlight bleed is to have the monitor replaced or avoid LCD's which are known to have bleeding problems all together"
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Backlight bleed is common among inexpensive LCD monitors, this does not mean it's acceptable on a high end smartphone. Any troubles LG or T-Mo are having with returns are more about shoddy manufacturing than they are about picky customers.
jacob808 said:
If you look for flaws in anything, you're guaranteed to find it and then you'll always focus on it, no matter how minor. We have witnessed this in the initial days of the G2x and when someone pointed out the "screen bleed" it was blown out of proportion and many many people kept on abusing tmobile's return/exchange policy trying to get a "perfect" handset.
Anyway, without going into how this has destroyed a potentially awesome phone into a now "free give away" (and maybe now less supported model, oh don't let me get into the change in return policy that tmobile just recently updated, because of the abuse), I just wanted to lessen the impact of new adapters buying the phone and then coming to these forums only to read about the minor screen bleed and think about exchanging their's, so I'll post this link about how very common screen bleed is on LCD's and in the article is a link to a do it yourself fix. Here's the link http://www.pchardwarehelp.com/guides/backlight-bleeding.php
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It really depends what you call minor. If you are in the 2% of the people that doesn't have that issue or it's minor good for you. For us that have that issue and it's not tolerable will exchange my phones until i get a non-defective one!
Spyvie said:
From the first link you posted
Backlight bleed is common among inexpensive LCD monitors, this does not mean it's acceptable on a high end smartphone. Any troubles LG or T-Mo are having with returns are more about shoddy manufacturing than they are about picky customers.
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You have to remember now this is a high end DUAL CORE CPU smart phone. To keep the costs down and be able to have an affordable price for the consumer, they'd have to "cut corners" with some other part of the hardware in order to feature the state of the art Nvidia Tegra 2. It's no wonder they chose to cut corners with a cheaper LCD display then going with AMOLED.
Other manufacturers do this also. I was able to get a Toshiba gaming laptop at the time the intel i7 CPUs and Nvidia's GTX 460m were top of the line at less than $1000. This was a steal when other manufacturer's like Alienware were selling there same internal setups at $1000 more than the Toshiba offering. The reason Toshiba could do this was because they "cut corners" on other parts, giving a cheaper alternative for instance in the keyboard department and using plastic instead of metal for the chassis.
So it seems that LG chose to compromise the screen display with a cheaper alternative, although just as effective as higher end displays, but it would have a minor issue that's common to the "cheaper" manufacturing process of making the specific LCD for the G2x.
At jacob818
If they want to cut corners then they shouldn't make "HIGH END " DEVICES u don't see the attrix with LCD bleed... u don't see Samsung glaaxy s 2 w bleed plz just stop trolling and trying to make people feel guilty for wanting a phone that u can use in 30% 50% 75% or 100% brightness its our phone I can root it mess with it set the setting how ever I feel like it an it should work 100 %
Sent from my LG-P999 using XDA App
jacob808 said:
If you look for flaws in anything, you're guaranteed to find it and then you'll always focus on it, no matter how minor.
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While that may be true if I am paying $500 or even $250 + a 2 year contract I expect something to work as flawlessly as it should be. I dont see anything wrong with exchanging a phone to get what I paid for.
if you paid $500 for a new TV would you be fine with dead pixels in the middle? if you bought a new car would you be fine if only some things worked some of the time?
I think the problem isnt a lot of people exchanging the phones, the problem is LG having the issue the first place and Tmobile changing policy because of the exchanges.
I also have the bleed issue but its not terrible. the only black screens I have noticed it on so far are boot,shutdown and the few times the top 2 corners are all black.
I was going to wait to exchange but Im not sure what my options are now. now that many have been returned I certainly dont want a refurb phone like you get with insurance
jacob808 said:
You have to remember now this is a high end DUAL CORE CPU smart phone. To keep the costs down and be able to have an affordable price for the consumer, they'd have to "cut corners" with some other part of the hardware in order to feature the state of the art Nvidia Tegra 2. It's no wonder they chose to cut corners with a cheaper LCD display then going with AMOLED.
Other manufacturers do this also. I was able to get a Toshiba gaming laptop at the time the intel i7 CPUs and Nvidia's GTX 460m were top of the line at less than $1000. This was a steal when other manufacturer's like Alienware were selling there same internal setups at $1000 more than the Toshiba offering. The reason Toshiba could do this was because they "cut corners" on other parts, giving a cheaper alternative for instance in the keyboard department and using plastic instead of metal for the chassis.
So it seems that LG chose to compromise the screen display with a cheaper alternative, although just as effective as higher end displays, but it would have a minor issue that's common to the "cheaper" manufacturing process of making the specific LCD for the G2x.
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They cut corners by using a cheaper display on the G2x? Correct me if I'm wrong, but the IPS display is one of the best around! The AMOLED displays just look vibrant and fake.
High end or not, there will always be a flaw that people will blow out of proportion. It's just how things are made, when your mass producing not every item can be perfect, but they can come pretty close.
omarsalmin said:
They cut corners by using a cheaper display on the G2x? Correct me if I'm wrong, but the IPS display is one of the best around! The AMOLED displays just look vibrant and fake.
High end or not, there will always be a flaw that people will blow out of proportion. It's just how things are made, when your mass producing not every item can be perfect, but they can come pretty close.
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OK so if not every phone will work the same then y did I pay 500+ just like the guy w no LCD bleed no reboots no problems should t I pay less ...we all pay the same price BC we all should get the same device its call quality control
Sent from my LG-P999 using XDA App
jacob808 said:
You have to remember now this is a high end DUAL CORE CPU smart phone. To keep the costs down and be able to have an affordable price for the consumer, they'd have to "cut corners" with some other part of the hardware in order to feature the state of the art Nvidia Tegra 2. It's no wonder they chose to cut corners with a cheaper LCD display then going with AMOLED.
Other manufacturers do this also. I was able to get a Toshiba gaming laptop at the time the intel i7 CPUs and Nvidia's GTX 460m were top of the line at less than $1000. This was a steal when other manufacturer's like Alienware were selling there same internal setups at $1000 more than the Toshiba offering. The reason Toshiba could do this was because they "cut corners" on other parts, giving a cheaper alternative for instance in the keyboard department and using plastic instead of metal for the chassis.
So it seems that LG chose to compromise the screen display with a cheaper alternative, although just as effective as higher end displays, but it would have a minor issue that's common to the "cheaper" manufacturing process of making the specific LCD for the G2x.
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Click to collapse
just because a product has a new edge technology doesn't mean it can be defective in another aspect. I think it's just very hard for us to get over the fact that we are paying that much for a defective product. if the screen is made of a lower technology with no defect, then fine, we can't really complain, but i doubt people will be purchasing the phone.
on another note, thanks for the guide. Since I don't mind my bleeding that much, I wouldn't risk toying with my phone
you dont understand
jacob808 said:
If you look for flaws in anything, you're guaranteed to find it and then you'll always focus on it, no matter how minor. We have witnessed this in the initial days of the G2x and when someone pointed out the "screen bleed" it was blown out of proportion and many many people kept on abusing tmobile's return/exchange policy trying to get a "perfect" handset.
Anyway, without going into how this has destroyed a potentially awesome phone into a now "free give away" (and maybe now less supported model, oh don't let me get into the change in return policy that tmobile just recently updated, because of the abuse), I just wanted to lessen the impact of new adapters buying the phone and then coming to these forums only to read about the minor screen bleed and think about exchanging their's, so I'll post this link about how very common screen bleed is on LCD's and in the article is a link to a do it yourself fix. Here's the link http://www.pchardwarehelp.com/guides/backlight-bleeding.php
Click to expand...
Click to collapse
i am on my third g2x. first time i ever returned a phone. the first one had very little back blled some but not a worry im guessing thas wht you have. what you dont understand is my seconnd g2x had so much back light bleed it caused a yellow huge on the screen it was unviewable from any angle other than straight on(which is the big thing with ips screens they allow a pretty good angle view without screen losing color saturation. so im glad your bleed is like my first and now my third minimal and very tolerable(better than my tv) but there are indeed screens out there that have bleed so bad as to make it not usable. my first had such a bad antenna or recep[tion where i now get 11 megs down and 3 uup it wouldnt even complete speed test half the time and if it did it was 0.03 down.
and tmobile can change restocking fee all they want i will not pay a restocking fee for a product that is bad period so they can threaten all they want ill see them in court. im already broke so i have nothing to lose .
restocking fees are for products that you purchased that are in working order but you decided didnt fit your needs not for products that are bad. the horrible back bleed was dated march 23. this 3rd one is dated april 30th. on the back of the box i forgot to look at that on the one wioth the horrible back bleed.
so before you go off on your soap box because you got lucky the first time. dont think that people are just *****ing.
first phone- no recpetion
second phone- terrible back light bleeding, constant reboots, gps would not turn off causing battery to drain only way to turn on or off was with rebooting the phone.
third phone(just got yesterday) rebooted once but i think was a tower update or something. nothing since. backlight bled is minimal good viewing angles no yellow tint.
are there abuses of retunrs yes but there is a reason why the store yesterday had 5 returns in their store. she really tried to push me away from the g2x all together but until sensation comes nothing is comparable. im hoping this one continues to function correctly. it so far has none of the problems that the first 2 had.
its LG and tmobile that are to blame for the returns not the users. the initial batch of g2x's were borked maybe you purchased after this second release that appears to be better.
when paying 600 bucks or committing to someone for 2 years you expect it to function as its advertised, if you just say oh well than they will continue to release subpar products.
just remember just because your device doesnt have the problems people talk about doesnt mean they are overreacting.
jacob808 said:
If you look for flaws in anything, you're guaranteed to find it and then you'll always focus on it, no matter how minor. We have witnessed this in the initial days of the G2x and when someone pointed out the "screen bleed" it was blown out of proportion and many many people kept on abusing tmobile's return/exchange policy trying to get a "perfect" handset.
Anyway, without going into how this has destroyed a potentially awesome phone into a now "free give away" (and maybe now less supported model, oh don't let me get into the change in return policy that tmobile just recently updated, because of the abuse), I just wanted to lessen the impact of new adapters buying the phone and then coming to these forums only to read about the minor screen bleed and think about exchanging their's, so I'll post this link about how very common screen bleed is on LCD's and in the article is a link to a do it yourself fix. Here's the link http://www.pchardwarehelp.com/guides/backlight-bleeding.php
Click to expand...
Click to collapse
First of i do want to thank you for finally posting on the screen bleed issue. Like jacob has said if you look for flaws you with always find somthing. if you are a perfectionist and expect the device to be PERFECT as soon as it is released you might as well go spend your money on a something that has been out for a while. I work for TMO and my screen leaks just a bit of light as well in the upper corners. but you dont even notice it unless you are on a black screen. Its a new device there are going to be flaws. Just please be patient while they all get worked out.
kinda right
gb091685 said:
First of i do want to thank you for finally posting on the screen bleed issue. Like jacob has said if you look for flaws you with always find somthing. if you are a perfectionist and expect the device to be PERFECT as soon as it is released you might as well go spend your money on a something that has been out for a while. I work for TMO and my screen leaks just a bit of light as well in the upper corners. but you dont even notice it unless you are on a black screen. Its a new device there are going to be flaws. Just please be patient while they all get worked out.
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reboots, gps issues yeh they may be software related. the phones that do have the horrible backlight bleeding can not be fixed by software so waiting for an update wont fix this. i too was sceptical about all the backlight bleeding complaints since my first and third are like yours. but there are phones out there with very bad backlight bleeding. but using hardware for a long time i never thought of posting that you are just overreacting i was glad mine didnt have that problem. and why i tried everytihng not to return my first phone and i got what i was scared of the batch that people on here are complaining about . thiese horrible phones are for real. they are out there.
I like how out of 4 different g2xs ive had ALL of them had bleeding in different spots and worse in each of there own ways.... If it was "meant to bleed" you think it would be standard and in one area.....,ill replace all the g2xs I want... I will not pay anything more... (shipping/restock) its good to be a loyal customer and get good service
Let alone I got the g2x for free the day it was released (4/15) im not gonna complain to much
And another note.... Ive seen two other LG android phones (vortex and the other verizon one)
They dont bleed at all...... Hmmmmm sounds like tmobile just got the ****ty versions of a good phone again (i1900/vibrant)
Sent from my LG-P999 using XDA Premium App
nate420 said:
I like how out of 4 different g2xs ive had ALL of them had bleeding in different spots and worse in each of there own ways.... If it was "meant to bleed" you think it would be standard and in one area.....,ill replace all the g2xs I want... I will not pay anything more... (shipping/restock) its good to be a loyal customer and get good service
Let alone I got the g2x for free the day it was released (4/15) im not gonna complain to much
And another note.... Ive seen two other LG android phones (vortex and the other verizon one)
They dont bleed at all...... Hmmmmm sounds like tmobile just got the ****ty versions of a good phone again (i1900/vibrant)
Sent from my LG-P999 using XDA Premium App
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How did you get the phone for free
Sent from my LG-P999 using XDA App
I'm on my first and only G2x, no bleeding. For every complaint on here, there are handfuls of people who don't have the problem and don't create threads like this.
Return as many times as you wish, that's what the warranty is there for.
I don't know about you guys but I can deal with having some slight lcd bleeding issues over running the risk of performing a return/exchange and end up with a rebooting lemon....
i agree
Vaddy23 said:
I don't know about you guys but I can deal with having some slight lcd bleeding issues over running the risk of performing a return/exchange and end up with a rebooting lemon....
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this one bleeds a little but totally tolerable. thats why i ddint want to return the first one because i just wasnt getting the problems peoiple were reporting other than the soignal issue but i was seeing full bars was just not getting any speed. and the second was my worst nightmare horrible. this one seems to be good so far? i hope it stays that way. i have been payong 2 contracts since i dont want to pay verizons early term fee until im sure i have a replacement phone. it does make me laugh how people think we should put up with a shotty produyct because its new . if the product isnt good dont release it. i can put up with my tv not having hulu yet and waiting a couple months. i couldnt put up with a internt tv not connecting to the internet. waiting for a software enhancemnet is one thing bad hardware is different and should not be tolerated in any new product.
The problem that I have with threads like these is the OP comes off like a corporate douchbag. I've posted on other threads with the same response just like I will with this one. The fact that you are talking down to ppl who spend hard earned money on a product that expect quality is quite repulsive. Just because YOU accept mediocrity in products that YOU purchase doesn't mean I nor anyone who expect quality in our products have to agree. Nor will we accept you talking down to us as if we are some how dumb for wanting quality in our products.....Also there are these firestone tires I wish to sale you brandnew from about 5 years ago....
Hi everyone I am starting this thread as i am at war with samsung after being pissed off by the quality of their devices. I bought a Note 10.1 over ipad 3 though both cost approximately the same since i preferred the spen for my day to day tasks. By profession i am a systems designer and i draw a lot of data flow and other diagrams.So i thought the spen will be a good investment. After 2 days of using the note 10.1 i noticed that my gestures were not being tracked properly in the area just below the front facing camera. I initiated a thread in the qa forum here and came to know that another person was also facing the same issue.
Actually it might be there in other note 10.1s as well only might have escaped your discovery.
I also noticed that my device was made in vietnam, and i started to think whether the entire S2 episode didnt enforce stricter quality control at the vietnam facility. I took my device to the service center and they offered a replacement. On recieving the replacement i noticed it was also made in vietnam. On further inspection i noticed the replacement handset's blue colours were more whitish and not as crisp as the blues on my previous handset. I also noticed that the loudspeaker output was a little less. On bringing the above pohints to their notice they bluntly replied that those were differences in perception and cannot be considered as deffects. Anyways understanding that in India quality system is not as stringent as in US i reluctantly accepted the replacement as the spen was working fine. Just after a day of use the replacement handset also started giving the same spen issues.
Now my points :
1. Display difference
I told the technical rep about apple and asus and how they had handled similar issues. How is samsung expecting to compete with a brand who guarantee that their products are of the same quality irrespective of their place of origin or purchase.And its not that the samsung products are much cheaper than apple these days.I could have easily bought a ipad 3 for 40k INR than spending 37k on this device. Is samsung's quality assurance like this across the globe or is it in India only?
2. Made in Vietnam
When i told them about the made in vietnam fiasco of S2 they agreed that it was there. So how come another top of line device is being manufactured there? Or is it that it now caters to nations with les stringent quality standard? I had seen a poll in xda about origin of the devices and most of the us users had reported made in china or korea. They wanted documented proof so i told about the xda threads.
I am holding a high level meeting with the honchos at samsung india and i want to be prepared with all documentation to substantiate my points. Request all xda members and owners of samsung devices particularlyNote 10.1 to update the thread with their observations, issues, concerns etc mentioning the device and place of make.
This is our time especially with the aggression dispalyed by samsung to take on apple.
Its time they understand that it takes more on quality than quantity to take on the market.
I had trusted samsung yet again after a harrowing experience with the wave 1 thinking their competition with apple would have improved their standards but alas.
They need to understand that quality statements should hold good irrespective of countries. They should understand it should be one brand one standard.
Looking forward to your thoughts and inputs.
Thanks
The Note is my fifth Samsung device. I've owned HTC, LG, and Motorola Android devices too. In comparing them and being on their respective forums on XDA the Samsung devices have had far fewer build and QC issues than the others. I've never had a Samsung device not built in Korea or China so maybe the Vietnam thing is a specific issue. Good luck with your crusade even though I'm not quite sure what you're trying to accomplish and for who.
I'm not clear on how y9u know it was made in Vietnam... I've never seen one that wasn't stamped as Korea made...
That being said I have a white 16, and just received the upgraded 32 (only comes in blue).
What bugs me though is that the 32 gig screen has a yellow tint to it. It seems to make the colors look a little richer but it's not as bright as the white one...
That being said the white one is brighter but colors can look washed out at times.
I don't know if I should order another 32 gig to see if this one has a bad display, or if the white one had the bad display...
I also noticed the app 'phone info' reports the 32 gig battery is pushing a higher voltage often 200mv more.
Sent from my GT-N8013 using XDA Premium HD app
BarryH_GEG said:
The Note is my fifth Samsung device. I've owned HTC, LG, and Motorola Android devices too. In comparing them and being on their respective forums on XDA the Samsung devices have had far fewer build and QC issues than the others. I've never had a Samsung device not built in Korea or China so maybe the Vietnam thing is a specific issue. Good luck with your crusade even though I'm not quite sure what you're trying to accomplish and for who.
Click to expand...
Click to collapse
Thanks for your reply.
Since you are based out of US the world of dual standards will be a totally unventured one for you.
Companies take advantage of slack quality norms in India to sell their sub standard products at same or higher prices.
For example if i was in US i could have purchased it for a little more than 500 USD as i have the 3G version here in India.
So that translates to a INR value of around 25K.
But inspite of paying a higher premium of 37K in INR which is equivalent to 740 USD we get sub par quality.
I used to think that companies do this to maintain profit margins as taxation is not in their hands.
But Apple has shown that companies can maintain quality if they want to.
Ipad 3 retails for 40K INR in India which is approx 800 USD but they maintain their quality standards and service level promises.
I was a hardened Apple hater because of their prices and software rigidity.
But their quality policy has really left me no choice but to be impressed.
Samsung has a huge user base in India but they have taken all of them for granted.
Now to answer your point of what i am trying to achieve:
I am trying to make Samsung understand that though i am from India i wont settle for a product with functionality and quality which is not at par with devices shipped to US or other countries.
My money is as dear to me as money to users from US and other parts of the world and i want every pennys' worth from the product.
androidjobe said:
I'm not clear on how y9u know it was made in Vietnam... I've never seen one that wasn't stamped as Korea made...
That being said I have a white 16, and just received the upgraded 32 (only comes in blue).
What bugs me though is that the 32 gig screen has a yellow tint to it. It seems to make the colors look a little richer but it's not as bright as the white one...
That being said the white one is brighter but colors can look washed out at times.
I don't know if I should order another 32 gig to see if this one has a bad display, or if the white one had the bad display...
I also noticed the app 'phone info' reports the 32 gig battery is pushing a higher voltage often 200mv more.
Sent from my GT-N8013 using XDA Premium HD app
Click to expand...
Click to collapse
Thanks for the reply.I understand that you have never seen a Samsung box which is not marked as made in Vietnam since you must be based out of US.
They refrain from sending made in Vietnam products to US as those will get badly lambasted by the strict QC department and agressive customers.
Please be sure to check the spen sensitivity in the area below the front camera in potrait mode.
I will upload a picture of the original tablet and the replacements' box with the Made in Vietnam marking.
I have also seen loads of Made in Vietnam S3s coming into the service center during my trips.
Thats why i have started this thread.
Its a gross abuse of a customer base.
adneo said:
Companies take advantage of slack quality norms in India to sell their sub standard products at same or higher prices.
Click to expand...
Click to collapse
Do you know this for a fact? All the components are the same or Indian ROM's wouldn't be usable on non-Indian devices and vice versa. The JB leak was an Indian version which doesn't make sense if you guys are so taken advantage of and abused. From a pricing stand point I know what you're saying is true. Samsung has one distributor in Israel and prices there are 25% higher adjusted for currency than the EU. They also make sure that only Israeli shipped ROM's support the Samsung Hebrew keyboard and have had XDA remove custom ROMs that have included it. Sadly, India's probably treated the same way and you're not going to get much sympathy from Samsung because it's operating the way they've designed it.
BarryH_GEG said:
Do you know this for a fact? All the components are the same or Indian ROM's wouldn't be usable on non-Indian devices and vice versa. The JB leak was an Indian version which doesn't make sense if you guys are so taken advantage of and abused. From a pricing stand point I know what you're saying is true. Samsung has one distributor in Israel and prices there are 25% higher adjusted for currency than the EU. They also make sure that only Israeli shipped ROM's support the Samsung Hebrew keyboard and have had XDA remove custom ROMs that have included it. Sadly, India's probably treated the same way and you're not going to get much sympathy from Samsung because it's operating the way they've designed it.
Click to expand...
Click to collapse
Its not only me every indian knows that the standards of good shipped to india by international brands are way low.
Let alone electronics.
I had a pair of adida supernova sequence shoes purchased from US and i was so impressed i bought another pair in India and guess what the pasting came off within a month or so!
Component can be same but it depends on the fabrication facility how stictly they have controlled the quality of the component.
There is already know issues with the Vientnam facility.
Thats why i have never heard anyone is US getting a Made in Vietnam Samsung product as the company would get thrashed by the strict QC policies of the US.
Its not that the functionality was designed like this it that the quality control of the manufacturing process at the Vietnam facility is pathetic.
adneo said:
Hi everyone I am starting this thread as i am at war with samsung after being pissed off by the quality of their devices. I bought a Note 10.1 over ipad 3 though both cost approximately the same since i preferred the spen for my day to day tasks. By profession i am a systems designer and i draw a lot of data flow and other diagrams.So i thought the spen will be a good investment. After 2 days of using the note 10.1 i noticed that my gestures were not being tracked properly in the area just below the front facing camera. I initiated a thread in the qa forum here and came to know that another person was also facing the same issue.
Actually it might be there in other note 10.1s as well only might have escaped your discovery.
I also noticed that my device was made in vietnam, and i started to think whether the entire S2 episode didnt enforce stricter quality control at the vietnam facility. I took my device to the service center and they offered a replacement. On recieving the replacement i noticed it was also made in vietnam. On further inspection i noticed the replacement handset's blue colours were more whitish and not as crisp as the blues on my previous handset. I also noticed that the loudspeaker output was a little less. On bringing the above pohints to their notice they bluntly replied that those were differences in perception and cannot be considered as deffects. Anyways understanding that in India quality system is not as stringent as in US i reluctantly accepted the replacement as the spen was working fine. Just after a day of use the replacement handset also started giving the same spen issues.
Now my points :
1. Display difference
I told the technical rep about apple and asus and how they had handled similar issues. How is samsung expecting to compete with a brand who guarantee that their products are of the same quality irrespective of their place of origin or purchase.And its not that the samsung products are much cheaper than apple these days.I could have easily bought a ipad 3 for 40k INR than spending 37k on this device. Is samsung's quality assurance like this across the globe or is it in India only?
2. Made in Vietnam
When i told them about the made in vietnam fiasco of S2 they agreed that it was there. So how come another top of line device is being manufactured there? Or is it that it now caters to nations with les stringent quality standard? I had seen a poll in xda about origin of the devices and most of the us users had reported made in china or korea. They wanted documented proof so i told about the xda threads.
I am holding a high level meeting with the honchos at samsung india and i want to be prepared with all documentation to substantiate my points. Request all xda members and owners of samsung devices particularlyNote 10.1 to update the thread with their observations, issues, concerns etc mentioning the device and place of make.
This is our time especially with the aggression dispalyed by samsung to take on apple.
Its time they understand that it takes more on quality than quantity to take on the market.
I had trusted samsung yet again after a harrowing experience with the wave 1 thinking their competition with apple would have improved their standards but alas.
They need to understand that quality statements should hold good irrespective of countries. They should understand it should be one brand one standard.
Looking forward to your thoughts and inputs.
Thanks
Click to expand...
Click to collapse
im from pakistan dude. so conditions in pak and india are not that different. i have like 3 of my friends who have this note 10.1. i also own a note 10.1 3G version. blue color. all 4 of our friend's notes are made in vietnam and would u believe, all of our 4 notes have slightly different colors. just a little tint difference. i am a sam boy. i have all of my electronics made by samsung. i also have an S3. the issue with the S3 is that the volume rockers get jammed in when pressed. the screen has light bleeding from inside. the super amoled panel of the phone has like 7 visible ink spots.....i have replace 3 S3. means the one that i have now is my 3rd S3! all the previous had the same issues.
this Note 10.1 has really really disappointed me a lot! the volume rockers also get pressed inside when pressed. the color is very very dark blue its like f--ing blue.... not greyish blue... it has light bleeding issues on the top end. now that samsung has announced the nexus 10 i would sell my note 10.1 and get the nexus 10. i have already sold my S3 for PAK Rs 16k loss.... i had used S3 for only 3 weeks. i got that for 56k and sold for 40k.
my suggestion for u is to sell the note 10.1 as soon as possible cause when nexus 10 would be released the price of note 10.1 would drop and YEAH FORGET THAT SAMMY WOULD UPDATE NOTE 10.1 TO JELLY BEAN OFFICIALLY BEFORE NEXT YEAR.....
Ok I also bought this in India and mine is manufactured in Korea, mine though is the grey color one and I have had no issues with the tablet as far as the pricing is concerned please forget the pricing of US they will always be lower even the Nexus 7 which was for 199 in US was around 15k in Singapore. Also please remember the US version does not have sim card which again makes a difference in cost. I am not sure but I think UK version has sim card can anyone be kind enough to post the costing.
Again even Apple has had quality issues with their trademark product Iphone earlier with the antenna now with some of the pieces being scratched so no one is perfect I know Samsung has policy of DOA if a device is reported to them within i think 7 days for any mechanical fault and it is replaced with a new one without questions asked. I had done that with one of my cell phone.
I got my galaxy for 34200 around a month back I do not know what price you paid but when I look at the screenshot you have posted my model number is totally different with yours may be yours is white that why.
Anyways even Apple is maufactured in China so does that make it an inferior device no so how does a device from vietnam makes inferior and Samsung is the leading phone manufacturer in the world and hence it will have different production units spread across. Again may be its one of case and you should get it replaced
I'm tired of the number of people motivating others to sell the note 10.1 in favor of nexus 10, this negative attitude irritates allot of people, if you have a problem with your note just sell it or get it replaced. But whenever I enter the general forum I see threads started every day complaining about note and motivating others to sell it , it is not our business that you hate your tab and you are going to sell it and I think the general discussion forum isn't intended to make people hate their devices and sell it
Sent from my X10S using xda app-developers app
I agree there is a lot of discussion related to either nexus 10 or W8 or people hating the tablet i agree with you if they want to switch to another tablet please go ahead and start posting your reviews over there. No one is a kid over here people can make their own choices.
I would also request all those who say they are facing issues can they post an image or video to show us, some of us who are geniunely intrested in finding a solution do that but there are some who just want to critisize and for me until they proof what they are saying they are just bunch of liers I am going to start ignoring
adneo said:
Thanks for the reply.I understand that you have never seen a Samsung box which is not marked as made in Vietnam since you must be based out of US.
They refrain from sending made in Vietnam products to US as those will get badly lambasted by the strict QC department and agressive customers.
Please be sure to check the spen sensitivity in the area below the front camera in potrait mode.
I will upload a picture of the original tablet and the replacements' box with the Made in Vietnam marking.
I have also seen loads of Made in Vietnam S3s coming into the service center during my trips.
Thats why i have started this thread.
Its a gross abuse of a customer base.
Click to expand...
Click to collapse
I have a slightly less sensitive area about 1 inch to the left of the camera. The spot itself is about 1/2 long and 1/8 in deep.
Frankly what bothers me more is the yellow hue of the screen. Went to exchange it at best buy and they tell me they will not longer carry the 32 gig model?is this because of quality issues I wonder?
androidjobe said:
I have a slightly less sensitive area about 1 inch to the left of the camera. The spot itself is about 1/2 long and 1/8 in deep.
Frankly what bothers me more is the yellow hue of the screen. Went to exchange it at best buy and they tell me they will not longer carry the 32 gig model?is this because of quality issues I wonder?
Click to expand...
Click to collapse
Sorry for the late reply, could not reply earlier as i was travelling.
For everyone's benefit i have uploaded a video i took of the issue on youtube:
http://www.youtube.com/watch?v=Ccsh8X2JyGg
Please refer to the video above and also incase you notice differences or anomalies with your note 10.1 , i suggest you take it up with Samsung.
I believe that you should get full value for your investment made in the product.
For all other people who thought i was some sort of Apple marketing exec or trolling the forums.
Please check the video and that should answer your queries.
adneo said:
Sorry for the late reply, could not reply earlier as i was travelling.
For everyone's benefit i have uploaded a video i took of the issue on youtube:
http://www.youtube.com/watch?v=Ccsh8X2JyGg
Please refer to the video above and also incase you notice differences or anomalies with your note 10.1 , i suggest you take it up with Samsung.
I believe that you should get full value for your investment made in the product.
For all other people who thought i was some sort of Apple marketing exec or trolling the forums.
Please check the video and that should answer your queries.
Click to expand...
Click to collapse
Mate, did that test with mine and had NO dead spots... I'd take that back to the shop you bought it from as that is ridiculous... I did one better than you though, I tested the entire screen from outside all the way in. As I said, no problems. That looks like a warranty job to me...
ultramag69 said:
Mate, did that test with mine and had NO dead spots... I'd take that back to the shop you bought it from as that is ridiculous... I did one better than you though, I tested the entire screen from outside all the way in. As I said, no problems. That looks like a warranty job to me...
Click to expand...
Click to collapse
Thanks for your time for checking and reverting.
I know its a manufacturing defect and detected the same issue in 3 replacement units.
The only common factor in all of them was that they were made in Vietnam.
I have submitted a refund claim , as i am totally pissed with their quality control.
It for the benefit of other people who might still be in the dark that they actually dont have a fully functional product.
We need to take issues up like this straight to the companies as they take us for granted.
You know what the samsung rep told me when i told them about the different colour saturations and quality of reproduction between the replacement tablets?
"That cannot be taken as a defect as its a difference in perception"
This is a level of quality control atleast by Samsung India.
Looking forward to others' feedback.
ok my tab is very good quality but when i touch the pen when i didnt use it , it make a sound , and i have light bleed in the lower left corner behind home button but it didnt bother me
I don't think your Made in Vietnam theory is necessarily valid. I just bought mine today (I'm in Kenya and it's made in Vietnam) and I'm extremely happy with it. I watched your video and my entire screen is perfect. No pen hassles at all.
Sent from my GT-N8000 using xda app-developers app
The less sensivity near the camera is I think more an issue with some interferance from an internal part like the camera or may be some wireless transmitter is present over there
samir_a said:
The less sensivity near the camera is I think more an issue with some interferance from an internal part like the camera or may be some wireless transmitter is present over there
Click to expand...
Click to collapse
Yes you are right.The wifi module resides in that area.The weird part is the sensitivity was ok when i opened the box and till the time i didnt switch on wifi.The moment i started using wifi i noticed that area on the screen getting warm and the sensitivity issues popped up.
It was the same for all the replacements.
Ideally there should some kind of em shield to enable wifi operation without obstructing the magnetic digitizers.
Thats why i am so pissed at samsung's QC.
I had come across a mail to CEO link in the samsung website, out of curiosity i had fired a mail from the link stating the situation i was in.
To my surprise i got the below reply:
Dear Mr. Ghosh,
Samsung Namaskar!
We thank you for contacting CEO’s office and for giving us a chance to assist you.
In reference to your mail regarding the Samsung Handset, we would like to inform you that we do a quality testing and quality checks before bringing the product into the market. However there may be a case in which Handset may have some minor problem and for that Samsung provides a year warranty.
Our main focus is on the quality of the product that we launch in the market. However we have acknowledged & accepted the feedback given by you.
Please be advised that your feedback/suggestions are important to us and are being reviewed carefully.
Thanking and assuring you for best services always.
With warm regards,
CEO’s Office
Samsung India Electronics Pvt. Ltd.
I am not sure as to what the person's capacity is who drafted the response, but he has used the CEO's office signature.
It seems samsung is more concerned about the quality of a product before launching it into market and has not stated anything in the reply which talks about quality control in day to day production lines.
The reply goes to extent of mentioning the warranty provided.
I always thought that any reputed company's target should be that customer need not invoke the warranty of their products.
Its also noteworthy that in the reply the defects , which included the difference in colour reproduction, and volume levels from the external speaker and the spen issue i had discussed earlier, are referred to as minor defects.
It seems Samsung India atleast doesnt bother about their customer losing their time and trust as they run around with their samsung products to get them fixed by invoking warranty.
My point is the Note 10.1's USP was buisness productivity and rather than ensuring that the company is saying, "oh well there is a defect and we dont care if you gotta miss a meeting or draw schematics on paper , if you want the product to work you need to run around our service centers as we gave you a 1 year warranty!!!!"
I am looking forward to your views on this.
Hi there.
A simple question, I got an invite to buy a Sandstone Black OnePlus One today. I'd probably take it in an instant if it weren't for the yellow band.
Tell me, are the new batches any better or is one of the software fixes working well enough to make it not so much of an issue?
I haven't had any issues. I think there is a vocal minority with the yellow band. The touch screen issues are absolutely fixed it the latest firmware versions (not in stock yet, but in franco kernel)
There really aren't that many phones around with a yellow band...
That is encouraging. It seems there are a lot of people who are pleased.
Have you had any issues with the signal when on 3G/LTE/WiFi/BT? That is the only other area I can say I am concerned. I have an SGS3 fight now and the lack of LTE support is killing me. Well that and how crushingly slow it can be to multitask at times, it is actually struggling with XDA right now lol
I guess with all hardware there are risks associated, I had a perfect S3 but I know of people who have had dead motherboards and a line down their camera so it is not uncommon with a £500 flagship to have glaring defects.
I get better reception with my opo than my note 3.
Anyway, for the price, it can't be beat.
I have not had any issues at all and have owned the one+ since July now. The sandstone case is the only thing which bothers me, it's very easy for it to show signs of wear.
I just got 2 one plus one last week
No problem here at all. Highly recommended.
Will never go back to my note 3 again
Sent from my A0001 using XDA Free mobile app
let me say, all three of my friends, including me bought the OPO around late august and ALL of us got the yellow band, BUT after a week or less than a week, for some reason it all disappeared on ALL of our phones.
Interesting that you say it went. Most people said it didn't, but the software trick might do it then. It might even be slightly region specific.
So, I may bite the bullet.
I bought mine mid august and it definitely still has a slight yellow band at the bottom. But it does not annoy me at all. You can only see it when the screen is white and even then it looks like an effect of the application rather than something wrong with the screen. When the screen is any other colour, you can't see it at all.
If this is your only reason for not buying it, then you should get it now. It's a non-issue for me (and most other people I think).
And even if it is a problem, look into the Android development forum as there's a app that creates a filter to make the yellow go away. It's a workaround to the problem.
asking for an invite of 64gb
can i get an invite please i really wanted to buy one but i haven't invited till now
Well, I bit the bullet and did it. Went for express delivery so should hopefully see it soon. Wish me luck!
Good decision. I also went from an S3 to a OPO just last week. Other than the size, which is borderline for me, it smashes the S3 out of the park. Honestly it is pretty much flawless - the screen is fantastic (with no band for me), the performance on another level, and the battery is ridiculous - couldn't be happier with it, and the price is the cheery on top
I confirm that Oneplus is a great piece of kit if you are one of the fortunate to get a device with no issues. The one thing I don't understand is how people can even compare this to a Note 3. I have both, of course the Note is mine and the Oneplus has been a surprise gift for my wife.
She still didn't make the full transition to the 1+ and I am impressed with the specs sheet, however the Note 3 is better in almost every way. The only thing that someone can say about Note 3 is that the CPU is 1 generation behind as the 1+ uses the new 801 vs the 800 which is basically a +/-300Mhz OC if I understood that correctly.
With the Note 3 you get a removable battery, a microsd card and the same amount of RAM and screen resolution. Furthermore you get the S pen which is actually a useful addition, Samsung support (invaluable if you have any issues with your new gadget), and a ton of high quality cases that will protect it from harm.
I'm not saying that 1+ is not a great smartphone for the price, however I don't get people switching from a Note 3 to 1+ and criticising Note 3. Is the Snapdragon 801 that much better?
Just my 2 euro cents, take it with a grain of salt
In the past, Asus has been keen to release an assortment of phones per generation. Sometimes they were not the usual variety based on budget, rather, Asus would often release models that would be more of a master of a certain trade than its sibling and vice versa.
Point being, what is the probability that Asus will release a variation of this phone with an AMOLED display? I know it's a petty thing to ask, but I'm just antsy because the IPS screen is the one thing holding me back from throwing my money at Asus immediately and commending this as the greatest smartphone of all time, on paper (lol).
What are your thoughts?
The probability is zero.
nykreimox said:
In the past, Asus has been keen to release an assortment of phones per generation. Sometimes they were not the usual variety based on budget, rather, Asus would often release models that would be more of a master of a certain trade than its sibling and vice versa.
Point being, what is the probability that Asus will release a variation of this phone with an AMOLED display? I know it's a petty thing to ask, but I'm just antsy because the IPS screen is the one thing holding me back from throwing my money at Asus immediately and commending this as the greatest smartphone of all time, on paper (lol).
What are your thoughts?
Click to expand...
Click to collapse
Take it like this. How many phones have you seen that after release (that is to say after fully revealing all the specs of the phone and selling the first batch to the public), they change specs such as screen technology (which is a huge change)?
Cant do a full research on that but i can almost guarantee that the answer will be zero LOL. Unless a manufacturer encounters an unfixable issue with the screen for which they would be forced to change to another technology, i don't think they will release one with AMOLED display. (and maybe not even that, maybe if there is a huge unfixable issue they would decide to skip the whole phone and just stop the manufacturing and move on to a newer model (with a different name, and fixed issues). We can take for example the Note 7 and their batteries, or the galaxy fold, or the many lg series phones with the bootloop issues (at least some of them) and the list can go on and on. But.... If you can find an AMOLED screen manufacturer maybe he/she can help you out
Personally I wouldn't worry about the screen. You may want to do some research on the flipping camera module as there seems to be a number of complaints around its functionality. If there's problems with it already, I can only imaging it getting worse the longer one has the phone in use. Also, there are now people complaining about boot-loops and constant UI freezes. I think Asus needs to get on top of these issues yesterday or this will turn out to be a big flop.
jinkerz9430 said:
Take it like this. How many phones have you seen that after release (that is to say after fully revealing all the specs of the phone and selling the first batch to the public), they change specs such as screen technology (which is a huge change)?
Cant do a full research on that but i can almost guarantee that the answer will be zero LOL. Unless a manufacturer encounters an unfixable issue with the screen for which they would be forced to change to another technology, i don't think they will release one with AMOLED display. (and maybe not even that, maybe if there is a huge unfixable issue they would decide to skip the whole phone and just stop the manufacturing and move on to a newer model (with a different name, and fixed issues). We can take for example the Note 7 and their batteries, or the galaxy fold, or the many lg series phones with the bootloop issues (at least some of them) and the list can go on and on. But.... If you can find an AMOLED screen manufacturer maybe he/she can help you out
Click to expand...
Click to collapse
Good points, but not really in the scope of what I was wondering. I said *variant*, not replacement. I am questioning weather the situation would occur where Asus would keep the IPS model as a cheaper alternative to a more premium AMOLED model.
The most tricky problem when it comes to this situation is what the heck else Asus would add to the "more premium" AMOLED model to make it any more appealing than the "budget" IPS model, since the Zenfone 6 offers more beyond the screen than most competitors in the price range of $500+AMOLED=roughly $630 (adjusted for adequate profit) by MILES.
jaseman said:
Personally I wouldn't worry about the screen. You may want to do some research on the flipping camera module as there seems to be a number of complaints around its functionality. If there's problems with it already, I can only imaging it getting worse the longer one has the phone in use. Also, there are now people complaining about boot-loops and constant UI freezes. I think Asus needs to get on top of these issues yesterday or this will turn out to be a big flop.
Click to expand...
Click to collapse
Yikes, that is spooky. I'd hope to not worry about the camera module as its almost literally a pet idea I'd had sketched in my brain for years that would be one of the best instances of killing two birds with one stone I'd ever imagine: solving the offensively awful quality of selfie cams (which I don't use as much as most but the few times I need it are important) and destroying the bane of my interest in new smartphones known as notches with one stone.
However, AMOLED is near a requirement seeing as I use my current IPS equipped phone for rhythm games and other input intensive tasks and sorely miss the lower latency of my previous AMOLED phone. Night and day stuff, for me.
jaseman said:
Also, there are now people complaining about boot-loops and constant UI freezes.
Click to expand...
Click to collapse
Please, calm down. They tinkered with Developer options...
https://forum.xda-developers.com/zenfone-6-2019/help/uk-shipping-date-t3933035/post79765293
But anyway ASUS confirmed this animations bug, it'll be resolved in the next update.
_jis_ said:
Please, calm down. They tinkered with Developer options...
https://forum.xda-developers.com/zenfone-6-2019/help/uk-shipping-date-t3933035/post79765293
But anyway ASUS confirmed this animations bug, it'll be resolved in the next update.
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I am calm...but to have such issues out-of-the-box is unacceptable. But none of what you point to as a bug fixes the problem with the camera module rattling, or not opening or closing properly. Is that a bug? Can software fix mechanical issues? I read where people are using strategically placed strips of duct tape to "solve" the rattling problem. So maybe Asus can throw in a small roll of duct tape along with a clear case? Yes, some people say theirs doesn't rattle or make added noise when the vibration motor is activated. So is this going to be a hit-or-miss proposition? What about when the module loosens from continual use, and someone wants Asus to do something about it, and they just say it's normal wear-and-tear, not covered by warranty? (Let's face it...this camera is a novelty and most people who get one are going to be flipping this thing in and out until the fat lady sings.) No offense to the more rotund feminine gender out there!!!
Don't get me wrong, I'm interested in this phone for many reasons, but along with limited/missing LTE bands, and a possibly faulty camera module design, I will wait until there are many more end users here in the US who give us their personal hands on reviews to make my decision. I never buy any tech of any kind without doing my homework.
nykreimox said:
I am questioning weather the situation would occur where Asus would keep the IPS model as a cheaper alternative to a more premium AMOLED model.
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But this is exactly what im talking about. Here is how the market works most of the time. If i give you all the specs of a product before hand (including all the models i will be releasing), i take the liberty To make an event so that people can see what im offering and to test it. and i start selling each model of that product. Then all of the suden i decide to add an extra model out of the blue, now that's a risky move from where they might lose rather than gain. Lets number the issues that could happen.
1) People who already bought the IPS screen models would probably not buy it if there are things they already consider as defect (but might no be) in the phone (This alone decreases the sales by a good portion).
2) The cost of production will obviously increase with AMOLED screens, which in terms would also make the sale price of that model to significantly increase. (One of the main reasons this phone is being sold somewhat good is the price, and you will most likely see prices of at least $900+ on that new variant (which in terms kills the appealing price the zenfone has).
3) Following on issue two, (if asus decides to sell the AMOLED screens for repairments, that will obviously increase the repairment price of a cracked screen (accidentally or not accidentally). Believe it or not, more and more people are getting involve on the *fixing their own phones* thing now a days. Some of them will completely disregard the new variant with AMOLED released just because the dont deem it worthy if the cost of the screen repairs exceeds a certain price (which its often the case with AMOLED screens).
4) Following on issue 3, a portion of people are aware of Burn In screens that might develop on AMOLED screens (which we all know it is irreversible). Like always, a portion of people will end up wanting an exchange for a new phone within the warranty time given, then asus have 2 options there: give the customer a new phone if he is not satisfied with the screen performance (because lets say he left the screen on in google maps for 8 hours straight and the status bar got burned into the display, or basically any other app that if left untouched with the screen on for a long time, it might develop burn in image); or withstand the depreciation/anger they will have from those who got the AMOLED variant and got Burnt image on their phones.
These are probably the major issues they could face by doing this out of the blue. (It is just a volatil move). They could have done it if they had announced it along with the other ones at the same time. But now, their best move could be to wait for the next zenfone the are planning to release in the future.
Here is a Bonus issue: I can say with confidence that at the moment of dispatching the phones they might deliver the wrong products since whats going to change is just the screen. (which means returns, exchanges, more time for the consumer to wait, and some bad reviews (like any angry customers would attribute for a very silly mistake) lol)
Your reply is again all about malfunctioning camera mechanism despite that I commented just this your sentence "Also, there are now people complaining about boot-loops and constant UI freezes." I give you the post right here on XDA why it is happening and that this bug will be rectified. But these poor users have caused it to themselves, they made changes at the developer level, and not recognize the negative consequences of doing so, they didn't understand the causal link between the changes they made themselves and the phone's behavior. And then they complained about a broken phone.
jaseman said:
I never buy any tech of any kind without doing my homework.
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When doing your homework you missed above information, so that's why I came up with a fix for this fake news, not just for you, but mainly for others.
I don't even comment about your hijacking of this thread.