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For those who sent your phone to LG directly (Stellar Wireless) for a repair/replace, how long did it take them to get a phone back to you?
andrewNY said:
For those who sent your phone to LG directly (Stellar Wireless) for a repair/replace, how long did it take them to get a phone back to you?
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It took me about a week for them to repair it once they received it. I sent from NY to Texas Priority US Mail on Monday. They received by Wednesday. They fixed it by the following Wednesday and i received it back by that Saturday three days later. They are pretty speedy.
One thing I would stress though is that you do not want a refurbished phone. I have read somewhere on the internet that if LG sends you a refurbished phone that you cannot update it to Gingerbread for some reason. I cannot confirm that this is true but that's what I've heard.
I am kind of pissed off at them my self. They did send my original phone back to me but they said if worse case they can not fix it, they will send a refurbished one. I told them F no. I paid full price with tax $600 and I expect either my phone or a brand new one if the repair can't be made. I would have purchased a refurb off ebay for half that. They claim that refurb is just as good. I say bullshyt. A refurb is someone else's probem that they finally fixed but couldn't fix at the time of that persons mail in. And besides, if a refurb was the same, then LG or the Tmobile store that I have originally purchased the phone from would have given me a brand new one on the spot. Suck it. Don't accept a refurb. They did not budge though. They said repair or refurb. Good Luck with LG Scum. They did fix the restarting issue, but when I got it back I have a GPS Lock on issue.
Thanks! I sent my phone by Priority Mail last Monday and they got it Wednesday, so I guess I'm looking at getting it back by next weekend.
I sent mine to them on a Thursday they got it that Friday (one state away). Just got it back today (Thursday. There turn around time seemed very quick to me. It has the latest version and baseband on it. It however is not the phone I sent them.
I sent mine off July 22 via FedEx and just got it back today. Oddly enough, the repair ticket enclosed with my phone said they replaced the touch screen and the reason for the repair was a faulty touch button. The actual reason was because the LG Tool erased my baseband after it said I had a successful update so I couldn't use the T-Mo network, only wireless.
Not sure where the faulty Touch button information came from, but I guess it's good I got a new touchscreen if something showed up during their "quality" check. I checked the IMEI and Serial Numbers, and they match my original box, so it's the same phone repaired, not a refurb swap.
It seems to be working ok so far, so I'll know for sure in a few days.
LG employee here- Refurb is kind of a misleading term. I deal directly with Stellar and providing them parts, and when they say refurb, it might as well be a new phone. I mean, they replace a lot of stuff and run it through a gang of tests. Do things slip through the cracks? Absolutely. But, in all honesty, by the time they get done with refurbishing a phone, it is just as good as a new phone. Now, if you go through some further removed 3rd party refurb centers, you will see issues, but Stellar is in the same building as us, so we keep a pretty tight watch over their work.
affenzeit said:
LG employee here- Refurb is kind of a misleading term. I deal directly with Stellar and providing them parts, and when they say refurb, it might as well be a new phone. I mean, they replace a lot of stuff and run it through a gang of tests. Do things slip through the cracks? Absolutely. But, in all honesty, by the time they get done with refurbishing a phone, it is just as good as a new phone. Now, if you go through some further removed 3rd party refurb centers, you will see issues, but Stellar is in the same building as us, so we keep a pretty tight watch over their work.
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I was fortunate enough to get mine fixed by the Stellar folks, and what great work they did. I thought I had a pretty decent phone before the fix, but now it is pure fantastic. So far no unexplained reboots or other oddities and I have really been putting it through its paces.
Please pass along my thanks to the "stellar" Stellar Wireless Technology techs.
octoplus is a nice solve tool for LG fault
Recently, i purchased an new Octoplus from china ,it is a nice experience, fast shipping and especially technical support, and i know they own a shop in amazon, as for the web, i should obey their's rule....
So I have an HTC Surround currently, It's a refurbished model (I had a Focus, screen cracked, insurance gave me the htc) and I received it about 2 months ago. The microphone lately hasn't been picking up my voice over phone calls the past few weeks. So, I want to do a warranty check on it. My question is, because At&t no longer sells the surround, will they give me an alternative option; or have they set aside a number of units for such a case? If I wait will they give me a 2nd gen WP7? Any thoughts? Experiences?
Thanks!
They no longer sell it as new but they still have some for warranty purposes. They just sent me one because I'm having an issue with my Surround losing it's data connection after soft resetting the phone with no way to get it back.
Got it. Thanks!
Are we really receiving refurbished LG G3???
Ordered my replacement phone on Aug 28th and didn't get it yesterday as promised. So I called ATT and they told me they were having shipping issues with DHL and that the phone is still at DHL's warehouse. I told them that was unacceptable so they sent me out another phone yesterday and it got here today . Same model, same software build number. Know I don't know if I want to restart everything over again to go through wireless charging stopping a day later. ATT says it a refurb but the phone hasen't been out long to be having this many refurbs.Right??? It has to be a new phone without the back cover, battery, and what ever else that's in the original LG box. I asked the ATT lady If I could sent back the phone, box and everything that comes in it back to start fresh to make sure it wasn't my battery as well as my phone. The lady stated that all warranty issues come with the phone only per LG. So do you really think we are getting refurb phones?
Its not impossible. Refurb dosnt mean it was broken. It could be just one of the many g3 returned after a few days because they didnt like it.
Sent from my LG-D852 using XDA Free mobile app
You'll almost always get a refurbished unit after a warranty claim. They are probably sitting on a mountain of refurbs sent back for people not liking the screen tone, or the buttons feel, or the weight of the phone... Etc... Etc... Once it leaves the store and gets returned it goes back to be 'reworked' hence the term refurbished. They RMA them, they get unpacked - inspected - tested - then repacked as you just received yours. If nothing is wrong, and it passes all cosmetic inspection criteria, then you are basically just getting a phone someone used for a day, week, maybe month and returned.
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Yes, 95% of replacements are refurbished. They tell you that when you call for warranty service.
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Att is swapping out my s5 for a g3 as soon as they get the full kit with a charger, battery, and plastic back in stock. Who knows when that will be.
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Took me over a week to get my replacement because of DHL. I got a replacement for the wireless charging also. For some reason my phone sat in the DHL warehouse for 5 days. It seems like I have always had problems with DHL. Got my phone today and so far the wireless charging is fine for how ever it's gonna last.
It would seem they are not sitting on a mountain of them, they still can't get me one with a battery and back plate from the warranty department. I want to get this phone but I can't sit on it forever while my current phone isn't working. Sometimes I hate at&t.
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I would have to say that most, if not all, of the back plates get scrapped during the RMA process. Very rarely do they receive the device with a back plate that's immaculate enough to ship with a refurbished phone. Consumer devices such as phones can not have any scratches, dents, or other blemishes on any Class A surface. The entire device outer shell is a Class A surface, so during the RMA process they replace a lot of cosmetic plastics. Because of that, they are likely sitting on a mountain of refurbished phones, but not back plates due to those getting scrapped at RMA intake.
**Note - I can speak with some level of authority on this matter, as I am a process engineer for an electronics contractor that builds boards and finished devices. My specific group produces medical devices, but we have other facilities that produce consumer electronics for nearly all of the major device manufacturers. ?
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So I have a predicament. My G3 does crazy stuff when on mobile data. Last night at dinner my G3 went from LTE to 4G to E to G then after about 5 mins went back to 4G and occasionally back to E. Mean while my wife's GS5 had LTE the whole time
I've already tried a new Sim card and that didn't fix anything. Other than the mobile data my phone is fine, I hate to have it replaced and end up with a refurb that does the same thing.
What should I do? Are all the G3s this bad with mobile data? Or is mine screwed up?
atistang said:
So I have a predicament. My G3 does crazy stuff when on mobile data. Last night at dinner my G3 went from LTE to 4G to E to G then after about 5 mins went back to 4G and occasionally back to E. Mean while my wife's GS5 had LTE the whole time
I've already tried a new Sim card and that didn't fix anything. Other than the mobile data my phone is fine, I hate to have it replaced and end up with a refurb that does the same thing.
What should I do? Are all the G3s this bad with mobile data? Or is mine screwed up?
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Have you tried reloading the factory image. There is a thread in the general section on reloading back to stock. Its pretty easy and if you donr want to chance a refurb then give it a shot.
http://forum.xda-developers.com/showthread.php?t=2820827
So after getting my LG G4 back to AT&T stock 10o, LG won't honor the warranty on the camera, because they claim there is a scratch in the screen. From HowardForums, it seems like this is a common ploy. I don't think there is even a scratch, it's most likely the cracked screen protector I (stupidly) left on there.
LG phone support is just a bunch of guys reading scripts, no help.
Anyone had this issue? Any solution?
informpage said:
So after getting my LG G4 back to AT&T stock 10o, LG won't honor the warranty on the camera, because they claim there is a scratch in the screen. From HowardForums, it seems like this is a common ploy. I don't think there is even a scratch, it's most likely the cracked screen protector I (stupidly) left on there.
LG phone support is just a bunch of guys reading scripts, no help.
Anyone had this issue? Any solution?
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Personally, I'd just buy a replacement camera, you can find them on eBay for around $15, then just replace it. Looks easy enough to do.
http://www.ebay.com/itm/USA-OEM-LG-...783287?hash=item51db8cb777:g:HksAAOSw5ZBWQlBf
https://www.youtube.com/results?search_query=LG+g4+teardown
I could, but of course that lets LG off the hook and really invalidates my warranty.
petermg said:
Personally, I'd just buy a replacement camera, you can find them on eBay for around $15, then just replace it. Looks easy enough to do.
http://www.ebay.com/itm/USA-OEM-LG-...783287?hash=item51db8cb777:g:HksAAOSw5ZBWQlBf
https://www.youtube.com/results?search_query=LG+g4+teardown
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Can't you just have at&t swap it out with a refurb? If it's an at&t phone and you have a warranty service center nearby you can have it swapped out same day. And I know people hate refurbs by you either get the remainder of warranty or 90 days, whichever is longer so it's as good as new.
If not you can call customer service and get a replacement from the mail. At&t has been really good to me over the years with cs, even sold us a galaxy s5 for $99 after my wife's gs5 active sustained water damage, and assurion denied the claim because insurance was removed from our account due to their error, and even though they added it back with an override, assurion used the service records to determine the phone hadn't been used since a 2 day's before insurance was added. Was a bad situation but they made it right.
Not surprised from LG at least my experience has been that all Asian companies are shady with warranty claims
Sent from my LG-H810 using Tapatalk
Cor-master said:
Can't you just have at&t swap it out with a refurb? If it's an at&t phone and you have a warranty service center nearby you can have it swapped out same day. And I know people hate refurbs by you either get the remainder of warranty or 90 days, whichever is longer so it's as good as new.
If not you can call customer service and get a replacement from the mail. At&t has been really good to me over the years with cs, even sold us a galaxy s5 for $99 after my wife's gs5 active sustained water damage, and assurion denied the claim because insurance was removed from our account due to their error, and even though they added it back with an override, assurion used the service records to determine the phone hadn't been used since a 2 day's before insurance was added. Was a bad situation but they made it right.
Not surprised from LG at least my experience has been that all Asian companies are shady with warranty claims
Sent from my LG-H810 using Tapatalk
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Guess what, it came back fixed with a note saying it was being returned as is. Same IMEI number but all new wrapping on the screen and edges.
informpage said:
Guess what, it came back fixed with a note saying it was being returned as is. Same IMEI number but all new wrapping on the screen and edges.
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From at&t?
Sent from my LG-H810 using Tapatalk
Hey all,
I'm getting sent a replacement from Google due to my current device having a faulty power button. (It works whenever it feels like it)
Are the refurbished phones clean looking like new phones? I love the look of the phone itself and have had bad experiences with refurbs (HTC).
And since it's from the Google Store, it's still rootable?
I would assume yes it's still Rootable. The refurbished units are good but I notice there was two scratches on the edge of the housing with mine. I assume it was there due to a previous screen replacement.
Should still be rootable..
If the phone you sent them was a Google bought phone yes it is rootable. If you sent them a Verizon phone probably not.
I haven't gotten a refurbished Pixel. Luckily I haven't needed it, but I did get a refurbished Nexus 5X because it boot looped, and it looked brand new.
I just received a refurbished phone and I wouldn't have even been able to tell it wasn't brand new.
Thanks everyone for replying. I received my refurbished unit and like everyone said, it looked brand new! Only issue was that Sprint was unable to get it working on their Network. For some reason, the IMEI and the MEID were entirely different. I went through 4 techs before the last one informed me that those two numbers should only be off by one, and mine were entirely different. So, Google is sending me out another refurbished one.
Wish me luck. ?
Good luck. I am going on my 4th replacement. First 2 couldn't lock onto gps satellites and my current phone died while on a road trip. I haven't rooted or modded my device and use the chargers+cables I bought from Google. There are only 2 months left for the warranty and afraid I will have an 800 dollar brick after the warranty expires.
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