So I have an HTC Surround currently, It's a refurbished model (I had a Focus, screen cracked, insurance gave me the htc) and I received it about 2 months ago. The microphone lately hasn't been picking up my voice over phone calls the past few weeks. So, I want to do a warranty check on it. My question is, because At&t no longer sells the surround, will they give me an alternative option; or have they set aside a number of units for such a case? If I wait will they give me a 2nd gen WP7? Any thoughts? Experiences?
Thanks!
They no longer sell it as new but they still have some for warranty purposes. They just sent me one because I'm having an issue with my Surround losing it's data connection after soft resetting the phone with no way to get it back.
Got it. Thanks!
Related
Not sure I'm going to sell, but weighing my options....
In the last few weeks I've played with an iPhone, Fuze, Storm, and Omnia. The iPhone was ruled out a while a go. I thought I ruled out the Fuze due to the screen size and mediocre video. I just got the Omnia and not really satified with the video playback. Since this seems to be a major selling and praise point about the phone, this seems odd. I assume most issues can be fixed by a custom ROM, but I don't see any for the Verizon version. I actually got the Omnia for $129.99, so it was the cheapest of the bunch. That's where another issue was thrown in.....
Called AT&T warranty as I've had the Tilt replaced about 5 times. He mentioned they would give a warranty replacement and offered a Bold, Fuze, or Incite. I selected the Fuze and now have a brand new sealed in box Fuze. I'm wondering, can I sell the Fuze the way it is? If I cancel my contract and go with the Omnia or Storm, can I sell the Fuze sealed? I'm guessing I'll need to pop it open and activate it before I cancel in order for it to be "contract free". I can't make up my mind which one I want to keep. I figure I'll play around a little more with the Omnia to see if I can get better video or if a patch for the Storm comes out. Once my time limit on the phones get closer, I'll have to make a decision.
you dont have to activate it at all, att really could careless about whatever phone you have on your plan
that fuze is still a refurb..its just in a "full kit" packaging..att doesnt send out NEW devices anymore..they used to but unless alot of threatening happens and they have a NEW one sent by a manager from another deopartment than it still comes in a sealed packaing (mine came in a sealed box too with sealed accesories and through warranty exchange earlier this week but i could see micro scratches on the action button indicating ithad been used even though it had the factory screen film on it) but its still a refurb (if you call att with the IMEI and check its warranty status itl come up 90 days)..just thought id share so someone doesnt come back to you in 4 months and woops your butt when they couldnt ezchange it through warranty and for selling them a refurb lol
Hmmm, speaking with the rep, he said he'd send me a new Fuze and even overnight it for my troubles.
I'm not worried about my account. I don't want to sell it and have AT&T tell them they have to have a 2 year agreement with the phone.
Has anyone attempted to do a warranty exchange on the phone through samsung? is it hard? Do we have to send the phone in or do they send one us first then we return the defective model? my headphone jack is messing and wont detect headphones.
myunitisz said:
Has anyone attempted to do a warranty exchange on the phone through samsung? is it hard? Do we have to send the phone in or do they send one us first then we return the defective model? my headphone jack is messing and wont detect headphones.
Click to expand...
Click to collapse
I haven't personally done one through Samsung, all the ones I have done have been through T-Mobile.. They were quite easy, and I am sure that Samsung would be the same.. You just have to go through there 30 minute checklist of them saying.. Have you tried this, or this, or this.. I usually just tell them that we already went through all of that with the person you spoke to before (even if you didn't speak with someone) and they say.. "Oh, okay" xD
But they usually send you the phone & you send yours back once you get the new one..
Yes Tmobile does replacements for defective phones usually but unfortuantely it is not the case for the nexus s. When I called samsung tech support they said that the warranty only covers repairs of the phone and not exchanges which sucks. I was also told it would take about three weeks to repair and ship to me.
When I called Tmobile they said that they don't service or repair the nexus s since it isnt sold through them and I'd have to talk to either best bbuy or Samsung.
I remember when I bought my nexus one, HTC sent me a replacement first and I sent in my defective phone afterwards.
I ended up just getting my phone repaired at best buy. They actually just replaced it with a refurb or new unit and I received it in three days. This is the blacktie protection btw
I called Samsung in regards to my old Nexus S (that I no longer have) and they said that they'll only repair, which may take 7-10 days.
T-Mobile does replace your phone though. They usually send out the phone first [I believe it's refurb though], and you ship yours back afterwards.
how do you guys do this? yesterday i called for a different issue and quickly asked about exchanging my device and they told me about insurance and i might have to pay like $150 give or take $50 (i cant remember exactly) vs paying full price if anything happens to my phone. did u guys pay or have insurance or was exchanged just like that? what was the reason for the exchange and how/what did you say?
Many of the returns you are reading about occur within the grace period that tmo has. What is the problem that you are trying to return the phone for?
i am noticing more and more sounds coming out of the case when i press on the screen. i guess its the friction from the case touching the edges of the screen.
yesterday i saw a few rows of Pixelation on the screen. rebooted and it went away.
the screen is not responding correctly on and off to touch commands. really annoying to have to try to do something more then 1 time.
Sounds like you should qualify for a full warranty exchange imo, which should also be free. How long have you had the phone for?
3 weeks ago. went on vacation the next day after it arrived 2 days ago. the rep made me do a bootloader screen restore and said she would call back tomorrow to see if it will fix the issue. my biggest concern is not qualifying and if so recieving a refurbished/re certified phone.
I also declined the silly insurance scam tmo offers.
Simply mention that this is a manufacturers warranty issue. Might also be worth calling HTC US.
I am nearing the one year anniversary of my purchase.
The battery life has really gone downhill, and I'm thinking of making a warranty claim. My only hesitation is I am wondering about the quality of the replacement phone which I assume will be a "reconditioned".
Anyone have any insights re the quality of the replacement phones that Google is sending out? I understand that at one time the replacement phones were new phones, but I assume that is not currently the case given the the N5 is no longer being manufactured.
ronwi2 said:
I am nearing the one year anniversary of my purchase.
The battery life has really gone downhill, and I'm thinking of making a warranty claim. My only hesitation is I am wondering about the quality of the replacement phone which I assume will be a "reconditioned".
Anyone have any insights re the quality of the replacement phones that Google is sending out? I understand that at one time the replacement phones were new phones, but I assume that is not currently the case given the the N5 is no longer being manufactured.
Click to expand...
Click to collapse
The most probably is that Google would send you a refurbished phone. I can remember to read in somewhere, that when a year pass to release date, they can send refurbished phones... I requested a change in november, when Nexus 5 had 1 year, and the replace was a new phone, but it came with "yellow screen", then i needed to request a new replace and then i received refurbished phone (i have it now and all works nice).
Hey all,
I'm getting sent a replacement from Google due to my current device having a faulty power button. (It works whenever it feels like it)
Are the refurbished phones clean looking like new phones? I love the look of the phone itself and have had bad experiences with refurbs (HTC).
And since it's from the Google Store, it's still rootable?
I would assume yes it's still Rootable. The refurbished units are good but I notice there was two scratches on the edge of the housing with mine. I assume it was there due to a previous screen replacement.
Should still be rootable..
If the phone you sent them was a Google bought phone yes it is rootable. If you sent them a Verizon phone probably not.
I haven't gotten a refurbished Pixel. Luckily I haven't needed it, but I did get a refurbished Nexus 5X because it boot looped, and it looked brand new.
I just received a refurbished phone and I wouldn't have even been able to tell it wasn't brand new.
Thanks everyone for replying. I received my refurbished unit and like everyone said, it looked brand new! Only issue was that Sprint was unable to get it working on their Network. For some reason, the IMEI and the MEID were entirely different. I went through 4 techs before the last one informed me that those two numbers should only be off by one, and mine were entirely different. So, Google is sending me out another refurbished one.
Wish me luck. ?
Good luck. I am going on my 4th replacement. First 2 couldn't lock onto gps satellites and my current phone died while on a road trip. I haven't rooted or modded my device and use the chargers+cables I bought from Google. There are only 2 months left for the warranty and afraid I will have an 800 dollar brick after the warranty expires.
Sent from my Nexus 7 using XDA-Developers Legacy app