After completely shattering my original screen, I got a replacement from Etrade Supply and it's not working correctly at all. Only half of the screen works and it constantly registers touches all over. The one thing that has me worried that it's not the screen is if I hold the power button to shut the phone down, it starts right back up (as if there's a phantom power btn press)
Any ideas?
ralfonso said:
After completely shattering my original screen, I got a replacement from Etrade Supply and it's not working correctly at all. Only half of the screen works and it constantly registers touches all over. The one thing that has me worried that it's not the screen is if I hold the power button to shut the phone down, it starts right back up (as if there's a phantom power btn press)
Any ideas?
Click to expand...
Click to collapse
Send it back for repair or better yet exchange, serious hardware issues mate. Maybe you got a poorly refurbished phone.
I did get a refurbished device and it worked fine until I replaced the glass+digitizer after cracking the glass. I'm not sure they'd take it back a second time since I've opened the case and worked on it.
ralfonso said:
I did get a refurbished device and it worked fine until I replaced the glass+digitizer after cracking the glass. I'm not sure they'd take it back a second time since I've opened the case and worked on it.
Click to expand...
Click to collapse
Then either the digitizer is not installed/connected correctly or its faulty.
gee2012 said:
Then either the digitizer is not installed/connected correctly or its faulty.
Click to expand...
Click to collapse
That's my hope. The power button thing has me worried that a different component is to blame. I wish I could isolate the problem.
Related
Hi guys,
I have TF and the power button got broken when I noticed that the bezel was slightly displaced. I just pressed on the edges and everything got fixed. However, the power button was pushed in and I didn't know the reason. I couldn't send my TF back to the company cuz I opened it to check the problem (silly me). I tried to fix it but apparently the button was actually broken. I thought of getting needed parts to fix the power button myself but I don't know where I can get them.
Any idea how can I fix the power button?
Thanks in advance
Doesn't matter if you took it apart, they will still repair it for a price - you wouldn't get a free repair anyway even if you didn't open it as it was physically damaged, rather than a fault of the device.
You can still power it on by plugging it into a power source
Agree. I also am sure they'll fix it for a price. I believe they would call it CID. Customer Induced Damage. Even if you got it that way, there's really no way to prove otherwise. Which is why whenever I ship an RMA I take a bunch of pictures and a statement I did so with the RMA paperwork. So far it's worked well.
I searched the forums for this issue, but seems like no one else has experienced this yet..!? I'm not sure how it happened, but just 2 days ago, my power button stopped responding. In other words, no matter how much pressure I put on it, or how long I hold it, my tablet will not turn on or wake up from sleep..! I'm not even sure how it happened. I just left it near on the floor propped up near my night stand earlier this week and the next morning I noticed I had a tough time turning my tablet on... (However, I did notice before this that sometimes my power button was way too sensitive and would ask if I wanted to power off the tablet, when all I did was press it for a second to put it to sleep. Guess, that was signs of eminent failure?)
And it's definitely a hardware and not a charging problem, since I can make my tablet turn on by removing it from the dock for a few secs and then reconnecting it, but obviously this is not acceptable. And other than that I don't know how else to turn it on...
I bought my tablet from Amazon, so I can't take it back to any store. Has anyone here had this problem before and tried to repair it themselves? Or has anyone at least tried to send their tablets in for repair to ASUS after unlocking the bootloader, rooting and loading a custom ROM? How did that go for you?
Any advice or suggestions would be appreciated.
amazon has a superb return policy - at least here in germany - should be no prob in the US - just call them so they open a RMA for you - or send it to asus directly.
good luck
cheers
power to the button
d0ubl3_d1zzl 3 said:
I searched the forums for this issue, but seems like no one else has experienced this yet..!? I'm not sure how it happened, but just 2 days ago, my power button stopped responding. In other words, no matter how much pressure I put on it, or how long I hold it, my tablet will not turn on or wake up from sleep..! I'm not even sure how it happened. I just left it near on the floor propped up near my night stand earlier this week and the next morning I noticed I had a tough time turning my tablet on... (However, I did notice before this that sometimes my power button was way too sensitive and would ask if I wanted to power off the tablet, when all I did was press it for a second to put it to sleep. Guess, that was signs of eminent failure?)
And it's definitely a hardware and not a charging problem, since I can make my tablet turn on by removing it from the dock for a few secs and then reconnecting it, but obviously this is not acceptable. And other than that I don't know how else to turn it on...
I bought my tablet from Amazon, so I can't take it back to any store. Has anyone here had this problem before and tried to repair it themselves? Or has anyone at least tried to send their tablets in for repair to ASUS after unlocking the bootloader, rooting and loading a custom ROM? How did that go for you?
Any advice or suggestions would be appreciated.
Click to expand...
Click to collapse
My power button was giving me the power off / restart reboot which had been driving me crazy. Took the back off and investigated. The actual power button mechanism is flimsy and not well put together. After attempts with tape, with brief success the reboots returned. Today I looked again and took of the small bit of plastic with the silver button on it and noticed it was not central. Carefully peeled off the silver power button and attached it in the centre. Applied some tape and another piece in the plastic physical button mechanism to help it spring back. The result is my power button feels perfect and no more reboots so far.
Buster99 said:
amazon has a superb return policy - at least here in germany - should be no prob in the US - just call them so they open a RMA for you - or send it to asus directly.
Click to expand...
Click to collapse
jennies said:
..Today I looked again and took of the small bit of plastic with the silver button on it and noticed it was not central. Carefully peeled off the silver power button and attached it in the centre. Applied some tape and another piece in the plastic physical button mechanism to help it spring back. The result is my power button feels perfect and no more reboots so far.
Click to expand...
Click to collapse
Thanks for the input, guys. Glad to hear I'm not the only one and that it seems to be something I can try and fix on my own... I was mostly worried it was well known problem and ASUS wouldn't repair the devices that were tampered with or had unlocked bootloaders, but looks like they may not be thoroughly checking that. And my return window from Amazon expired in late June, so I figured it wasn't worth going through them anymore, but I've never had to that before, so I'm not sure...
jennies said:
My power button was giving me the power off / restart reboot which had been driving me crazy. Took the back off and investigated. The actual power button mechanism is flimsy and not well put together. After attempts with tape, with brief success the reboots returned. Today I looked again and took of the small bit of plastic with the silver button on it and noticed it was not central. Carefully peeled off the silver power button and attached it in the centre. Applied some tape and another piece in the plastic physical button mechanism to help it spring back. The result is my power button feels perfect and no more reboots so far.
Click to expand...
Click to collapse
What kind of tape did you use?
Got the Power Button Working...
trevor7428 said:
What kind of tape did you use?
Click to expand...
Click to collapse
I just pulled off the back (it has pressure pins, so i just use my nails, 'bcuz i don't have the plastic tool..), the Power Button is a 'lil switch, the top metallic part is held to the bottom part by a transparent piece of tape, if its not centered, just carefully remove it and place in the center.. If it the tape have enough glue to hold it back, You can use to same piece of tape to hold it back together.. If not, You can use a standard hmm (don't remember the name..) transparent tape to do the job... Hopefully the button keeps in place for while....
So I sent a text before dinner, put my phone down on the table, and ate. When I finished and tried to check my phone, it was off. The power key is unresponsive, along with no vibration on hold. I've done all the possible button holds for about a minute. It doesn't seem to register at all when plugged into the computer. I have a crack in my screen from an unfortunate drop about a month ago, so I know RMA is off the table.
Is there anyway I can fix this, or is this a case of ponying up for a replacement?
PS: It's also rooted, with CF-autorooter if I remember properly, with stock 4.4.2
marty_13 said:
So I sent a text before dinner, put my phone down on the table, and ate. When I finished and tried to check my phone, it was off. The power key is unresponsive, along with no vibration on hold. I've done all the possible button holds for about a minute. It doesn't seem to register at all when plugged into the computer. I have a crack in my screen from an unfortunate drop about a month ago, so I know RMA is off the table.
Is there anyway I can fix this, or is this a case of ponying up for a replacement?
PS: It's also rooted, with CF-autorooter if I remember properly, with stock 4.4.2
Click to expand...
Click to collapse
If the phone doesn't respond to any key combinations, there's little you can do with it.
Why not try to RMA it? If it's a little crack, I doubt whether they will deny RMA. Besides that, you've got nothing to loose.
vin4yak said:
If the phone doesn't respond to any key combinations, there's little you can do with it.
Why not try to RMA it? If it's a little crack, I doubt whether they will deny RMA. Besides that, you've got nothing to loose.
Click to expand...
Click to collapse
Haha, you've got a point! Thank you for confiriming
marty_13 said:
Haha, you've got a point! Thank you for confiriming
Click to expand...
Click to collapse
np m8. Good luck with the RMA! :good:
I made the mistake of not turning it off immediately and tried pressing buttons.
The volume buttons and power buttons went crazy for a bit then the LED flash flicked on and off a while then eventually all the harware buttons failed.
What replacement parts do you guys suggest I try getting? Could the problem be isolated to the power/volume switch piece?
Did you leave it to dry for a week, if it's bought second hand I guess buying a device with a broken display but yet functioning and replace the circuit board..don't know if sammy still do repairs but I guess how much your willing to pay..
ebay should have what your looking for
that's a brilliant idea! no I didnt leave it out to dry for a week before I pressed buttons on my wet device (the absolute most essential part of saving a water damaged device, don't do it people!)
NightShadow02 said:
that's a brilliant idea! no I didnt leave it out to dry for a week before I pressed buttons on my wet device (the absolute most essential part of saving a water damaged device, don't do it people!)
Click to expand...
Click to collapse
which version of the tab ???
"Could the problem be isolated to the power/volume switch piece?" - No
Hey guys. Here for some dire help. I need to send in my nexus 5x for warranty replacement but don't have the $349 for google to put on hold so while I wait its back to my nexus5 mess.
I have two 5's. One has the power button, constant pressed state issue. The other one got wet and only the cell reception doesn't work. Everything else does.
The one that got wet actually registers my T-Mobile Sim on boot and it seems as if it should pick up signal but after that brief moment it goes to no bars and emergency only.
Was wondering if there is a part I can swap from the power button unit to the water damage unit to make one working 5 until I can get my 5x working again. Any thoughts guys?
Have you tried putting the "wet" motherboard in the other Nexus 5?
I recommend replacing the power button on the unit where it is constantly pressed is swapping motherboards does not resolve the issue.
Tried swapping mobos and get the same issue of no cell reception no matter which phone the wet board is in. If I had soldering equipment id just take the button from the wet and put to the other one.
When I press the power button to lock the phone, It turns automatically on the screen again openning the camera, someone have had the same issue?
Caront3 said:
When I press the power button to lock the phone, It turns automatically on the screen again openning the camera, someone have had the same issue?
Click to expand...
Click to collapse
Yeah bud. What's happening is the switch thinking it's long pressed so you get the camera coming up. Soon it will be going into boot loops and stuff. You can get a button cheap on eBay. Just have to solder it on. I need soldering equipment or id have switched mine already.
briandresstoyota said:
Yeah bud. What's happening is the switch thinking it's long pressed so you get the camera coming up. Soon it will be going into boot loops and stuff. You can get a button cheap on eBay. Just have to solder it on. I need soldering equipment or id have switched mine already.
Click to expand...
Click to collapse
Thanks a lot, mate. I'm going to search it and I will need a soldering equipment too hehe