[Q] Phone suddenly having software issues - Xperia Z3 Q&A, Help & Troubleshooting

I've had my Z3 for about two weeks now, and all of a sudden last night I noticed it constantly restarting itself (at least once every few minutes). Along with this, it no longer showed that I had anything in the Album or Walkman apps, and several home screen widgets were blank. A lot of other apps won't open, and there's a lot of lag overall. I tried connecting it to my computer, but the software said --it just restarted again while typing this -- that it could not connect. I noticed a couple of days ago that the screen showed nothing but static for a second, an issue I've seen around these forums but brushed off since it only happened once. Has anyone else had this happen? What do I do? My phone is basically unusable at the moment and I intend to keep the power off to keep it from constantly restarting. Thanks for your help.

Factory reset it if it still has issues, then exchange it.

Related

Does anyone else's Sensation crash periodically?

I did a quick search and didn't seem to find anything for 'crash'.
I've had my phone since the July 5th release date in Canada and since then it's probably crashed 6-7 times.
I can never tell what's crashing it (each time felt different).
once i specifically started noting what crashed it, one was in the middle of writing an email in the Gmail app when I hit backspace. Surely the Gmail app that came loaded with the phone isn't crashing it?
Another time I was just exiting an app via the back button and the screen turned black.
The other few times I don't recall.
Is anyone else experincing this? Is there any type of debugger or crash log for the phone? If no one else is experiencing this, it stands to reason one or two of my apps are crashing the thing.
I've got the Bell Sensation, too, and I'd have to say it's crashed about the same amount of times. Each time, I send the report to HTC. The app is called "Tell HTC", it comes up automatically in the notification bar.
One time it was the camera app that I was in when it restarted, another time I was viewing the calendar app. It's a phone that's only a few weeks old. Hopefully after the first OTA or two, the phone will be less buggy.
I came from a Motorola Atrix, and even after the updates, it would still periodically restart/crash. Boo.
This doesn't really help you, but just wanted to let you know it's not just your phone!
My phone has only the camera & screen issue, when battery is to low and I am capturing my sensation restarts. also sometimes I have some lines on screen. but my phone never crashed yet, I have it since 25 June...
Seems like it's mostly the T-Mobile and Bell variants that have the most issues.

Widget and Text Input problems, can anyone help?

My Optimus 3D has suddenly developed some serious problems and I have no idea what is going on.
First indication was Power Off refused to work, it would blank the screen but the backlight and capacitive button light would remain on forever. So I have had to force off by holding the power button.
After doing this a few times its now taking AGES to finish bootup and most of the widgets are working sporadically. One minute they will be working, the next they won't and might respond to a touch half an hour later. Yet, a few of them still work fine. I have tested using LG Home as well as Launcher Pro, the same problem occurs on both.
Worst problem of all though is typing has stopped working. First time it did it I simply rebooted and it worked again, but its stopped functioning again and rebooting every day is unacceptable when it was fine before.
Basically any text input form I press, the keyboard pops up and I start typing, but the text doesn't go into the text input field. This is with any keyboard selected.
This is really frustrating as prior to these problems I was really loving this phone and hardly ever had to reboot it.
It seems it all started after something caused the phone to reboot itself in the night (the bootup jingle woke me but I was too tired to check) and then I think it locked up during the reboot as battery monitor widget shows no log entries after the reboot, just the battery suddenly at 100% again as I charged it before powering it back up the next day.
I would prefer to know how to fix it in case it happens again but if I am forced to restore to factory settings, any advise for what and how to backup what is on there so I have minimal work to get it back to this state (hopefully without the glitches)?
I have had both internal and external SD mounted over Mass Storage and done an error check from Windows on them which found no errors, as I suspected it was corruption on internal SD but clearly not.
The weird thing is, other than the above the phone works fine - but its fairly useless when I can't type on it and I am concerned the widgets hanging is degrading the battery life.
Flash a clean stock rom and see if it fixes it
Sent from my LG-P920 using XDA Premium App
I actually figured out what is wrong and its bizarre. It was my router!
Basically I upgraded DD-WRT to the latest version (which has since been taken offline so obviously buggy) and it caused all the above symptoms. The instant I disconnected from WiFi all events which were meant to happen suddenly happened all at the same time, then everything was back to normal. Connect to WiFi and it hangs again.
I have no idea how a bug on my router can cause such a wide variety of problems but there you go. Downgraded the router back to the previous firmware and all is well again.
I briefly had the "no text input" error happening after i removed some bloatware with root explorer. It was really starting to irritate me but when i turned the phone on it's side it worked again and has never stuffed up since!
Just thought I'd share my experience.
Sent from my LG-P920 using XDA App
Well unfortunately I was wrong, problem started again today and I even tested at a friends house. Basically, when connected to WiFi my phone goes AWOL with widgets hanging and text input randomly stopping working.
Earlier to search marketplace I had to disconnect from WiFi, type the search string, reconnect, purchase, disconnect (it refused to download) and use HSDPA instead. This is really frustrating as I'm about to get 40Mbit broadband which is going to suck being forced to use T-Slowbiles pathetic 1Mbit HSDPA to download instead. Perhaps not the end of the world, but its really really weird.

Apps Close Frequently

I've recently been having all apps on my phone close frequently. No error messages or anything, just close back to the home app (which happens to be repopulating widgets and such suggesting that it was closed too). For the life of me I can't figure out what is wrong. Once I see it happens I know my phone is unusable except for the basics until I reset it. At first it was mildly annoying, but it has been happening faster and faster after each reset. First a reset grabbed me a few days, now only about 4 hours. I tried a factory reset but it was only mildly better. Finally in desperation I tried using mattlgroff's "DROID RAZR HD Utility" to reflash stock, but that only bought me a week and a half.
Does anyone know what might have caused this? The only significant mod I made to my phone was rooting it while it was new to use Titanium, then I unrooted it and it was fine for several months after. I can't think of anything I had done outside my normal use before it started. I tried looking at logcat but I wasn't very good at sorting though it. Found the lines stating the apps were closed/services were restarting, but nothing else looked abnormal to me.
Sounds like a hardware issue.
Try a safe boot
Power up
At the appearance of the bootlogo, big m or warning, press & hold the vol down all the way home.

Strange freezes with Z5

I've had the xperia z5 for one day now and the phone has been great, however when i'm watching twitch or YouTube the phone can freeze. In the case of twitch the app just crashes and I need to go to the homescreen, close the app and restart it. In the case of YouTube it just pauses. These freezes usually happen every 5 minutes or so and are very annoying. If i'm wearing my headphones I can hear a beep right before it freezes. The freezes also happen in other apps, but there they just feel like they is some lag, however in videos it is very noticeable. I've already uninstalled all possible apps, but the problems remains when watching youtube videos.
Does anyone have a solution to this problem or do i just have a defective unit?
mine seems fine. If people continue to not comment, I'd say defective, but make sure you try a factory reset first. Probably would be helpful if you listed your model. Mines an E6653.
Mine is also the E6653, where can i find how to factory reset it?
Mine is a 6653 -- I have had one strange freeze overnight in which the phone lost about 30% of its battery but it did not show up in battery statistics and the screen was black and not responding to the on/off button (even long presses) and it was also not charging in any way. I eventually pushed enough buttons and it restarted and the phone behaved normally. When I restarted it the relevant battery usage statistics were all missing. I can't wait for root as I'd like to see the logs.

S7 freezes and reboots

I have the latest firmware on my S7 (exynos) and once every while the system freezes and then the phone reboots.
I don't know what's wrong with it.
Funny thing is my S5 with cm13 is WAY more stable than the S7...
Gesendet von meinem SM-G930F mit Tapatalk
I have tried few times in my previous S7. I guess it is the compatibility of app
My SD S7 does that when using the iheartRadio app - quite annoying
I'm on my second s7, the first would freeze and reboot regularly. Some folks here said they believed it was a software issue. I ended up exchanging it for a new one and haven't have had a single freeze or reboot since.
I Have it occasionally hoping an update fixes it
I have had mine for more than a week and so far no issues at all
Sent from my SM-G930F using Tapatalk
having the same extremely annoying problem on my g930fd (DUAL sim) nougat
several times even had a black screen with nothing responding anymore so I had to wait to drain the battery completely so the device could reboot
resetted, hardresetted, re-flashed, re-rooted numerous times ... with no sollution
NOW (april 1st) just had a new update from samsung GF930FXXU1DQB7/G930FOLBDQB8/G930FXXU1DQB1
anybody else experience with this last update ?
I'm having the same problem and wrote about it on a Reddit page where a number of other people are having the problem with their S7's also: https://www.reddit.com/r/GalaxyS7/comments/5xx705/after_nougat_s7_keeps_getting_unresponsive/
No solution so far
I wrote:
"I also have this problem with S7 on Nougat which started about 3 weeks ago. It seems to be getting worse.
A couple of times where I've ignored it the S7 got so hot I actually thought about keeping it away from my person. I can always force restart it by Power+Volume. Mostly I can wake it up by pressing the power button and the screen will light up after about 10 seconds of waiting, but nothing responds.
Once I had it happen while using the device. When this happened, I noticed that swiping down the notification bar sped everything up temporarily. If the notification bar was hidden the current application would be laggy. If I swiped down the notification bar partially the application would render quickly as normal.
I've also found that Google Maps and Spotify are the two main apps when this happens, but a common link for me is that either one will be connected to bluetooth in the car or bluetooth headphones. I don't think it's ever frozen without bluetooth being connected, but that could just be coincidence.
A strange thing is that Spotify stays playing songs and responding remotely when the S7 has frozen. If I have Spotify open on my laptop controlling music on the S7, I can still skip forward/pause/play etc for ages, although the songs start skipping audio after 10mins or so before stopping completely. It's like the System UI is the problem on the S7, and the app itself is still responding?
I'm wondering about doing a full reset but I'm dreading the several hours of setting everything back up, without knowing if it will solve the problem.
I use Lightflow and I'm going to try uninstall that for a week and see if I still get the freezing, simply because it is the only app that is continuously running on my phone in the notification drawer."
Re above, I did a factory reset as advised by Samsung support and the problem has gone away.
no solution, not alone
meanwhile I have tried several things
factory reset, swipe, root, no root
I noticed that the problem starts to appear when more and more memory is being used ...
no update from anybody else ?
meanwhile I read on the net this problem is not exceptional anymore, more and more people having this problem ...
Just posting to say it's been two weeks in total since i did the factory reset and I haven't seen the problem happen once since. Thankfully.

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