S7 freezes and reboots - Samsung Galaxy S7 Questions and Answers

I have the latest firmware on my S7 (exynos) and once every while the system freezes and then the phone reboots.
I don't know what's wrong with it.
Funny thing is my S5 with cm13 is WAY more stable than the S7...
Gesendet von meinem SM-G930F mit Tapatalk

I have tried few times in my previous S7. I guess it is the compatibility of app

My SD S7 does that when using the iheartRadio app - quite annoying

I'm on my second s7, the first would freeze and reboot regularly. Some folks here said they believed it was a software issue. I ended up exchanging it for a new one and haven't have had a single freeze or reboot since.

I Have it occasionally hoping an update fixes it

I have had mine for more than a week and so far no issues at all
Sent from my SM-G930F using Tapatalk

having the same extremely annoying problem on my g930fd (DUAL sim) nougat
several times even had a black screen with nothing responding anymore so I had to wait to drain the battery completely so the device could reboot
resetted, hardresetted, re-flashed, re-rooted numerous times ... with no sollution
NOW (april 1st) just had a new update from samsung GF930FXXU1DQB7/G930FOLBDQB8/G930FXXU1DQB1
anybody else experience with this last update ?

I'm having the same problem and wrote about it on a Reddit page where a number of other people are having the problem with their S7's also: https://www.reddit.com/r/GalaxyS7/comments/5xx705/after_nougat_s7_keeps_getting_unresponsive/
No solution so far
I wrote:
"I also have this problem with S7 on Nougat which started about 3 weeks ago. It seems to be getting worse.
A couple of times where I've ignored it the S7 got so hot I actually thought about keeping it away from my person. I can always force restart it by Power+Volume. Mostly I can wake it up by pressing the power button and the screen will light up after about 10 seconds of waiting, but nothing responds.
Once I had it happen while using the device. When this happened, I noticed that swiping down the notification bar sped everything up temporarily. If the notification bar was hidden the current application would be laggy. If I swiped down the notification bar partially the application would render quickly as normal.
I've also found that Google Maps and Spotify are the two main apps when this happens, but a common link for me is that either one will be connected to bluetooth in the car or bluetooth headphones. I don't think it's ever frozen without bluetooth being connected, but that could just be coincidence.
A strange thing is that Spotify stays playing songs and responding remotely when the S7 has frozen. If I have Spotify open on my laptop controlling music on the S7, I can still skip forward/pause/play etc for ages, although the songs start skipping audio after 10mins or so before stopping completely. It's like the System UI is the problem on the S7, and the app itself is still responding?
I'm wondering about doing a full reset but I'm dreading the several hours of setting everything back up, without knowing if it will solve the problem.
I use Lightflow and I'm going to try uninstall that for a week and see if I still get the freezing, simply because it is the only app that is continuously running on my phone in the notification drawer."

Re above, I did a factory reset as advised by Samsung support and the problem has gone away.

no solution, not alone
meanwhile I have tried several things
factory reset, swipe, root, no root
I noticed that the problem starts to appear when more and more memory is being used ...
no update from anybody else ?
meanwhile I read on the net this problem is not exceptional anymore, more and more people having this problem ...

Just posting to say it's been two weeks in total since i did the factory reset and I haven't seen the problem happen once since. Thankfully.

Related

phone miniapp popping up randomly

Is anyone experiencing random pop ups of the phone miniapp ? It happens to my several times a day, both with the tablet on or off. Quite annoying.
P_
Yes same here.
Sent from my GT-P6200 using xda premium
Im also having this issues now. It just randomly popups after unlocking. This happened after installing an update from samsung apps.
just an update, afer uninstalling those 2 updates from samsung apps. The mini phone app stopped popping up. Tested it for the whole afternoon.
Unconfirmed. Downgraded the Samsung app application, and for a few hours I was OK. Just when I was about to confirm it was working here it pop up again.
Nope it did not work for me. I still have occasional pop up of the phone mini app, even with the upgraded firmware KL3
i also experienced this when i was on DXKL1. Then I flashed my GTab+ with DXKL2. I also did a factory reset, cache wipe, and wipe dalvik cache. Then it never occurred again. I am now on DXKL3 and I still haven't encountered it.
same here as well..
i also get sudden popups from the phone mini app. no other mini app does that and some times when it keeps showing up more often i restart and it becomes less frequent. i was bugged about this ever since i bought my p6200 and kept trying to reproduce the situation or take note of the time it occurs and the conditions of my tab at that time. i have gone through 3 software formats since i got the tab (not related, just fooling around ) and i became less and less optimistic of spotting a pattern to the problem.
after reading this thread i checked samsung apps and turns out i haven't even opened it since the latest format but i had on several occasions witnessed the phone miniapp popping up.
i've just updated the samsung apps and will report if the problem arises again. i hope it doesn't though, lol
Yep, it does happen even on DXLC1. Whenever it happens, i found that going to the settings & ending contacts from running apps helped solve the problem though.
Cheers!
Sent from my GT-P6200 using XDA Premium HD app
is the "kill the contacts app" a temp. fix or a fix for the general problem
btw..i had the phone app popup on me today twice, so no go on my scenario as well.

My S7 has hard-crashed twice today, my S6 never did this.

Just a statement / is this just me.
First crash was this morning. Was playing music on my headphones, always-on screen was being displayed. Music continued to play but none of the buttons did anything and the clock was stuck. I had to hard reboot by holding down the vol down, home, and power buttons.
Second crash was tonight. Watching Youtube video, audio went into a continuous tone, and after 10 seconds the phone rebooted itself.
My S6 never crashed like this requiring a hard reboot. Hell even going through S3, S4, andS5 I never had a crash. Is Marshmallow just shaky?
I've had my phone for almost 10 days and haven't experienced anything like that. Try a factory reset? Maybe there is an app you downloaded that hasn't been updated for MM.
I've had mine for almost a week now and haven't encountered this at all
Still crashes 2-3 times per day, every day. despite my best efforts to disable apps to try to figure out what the problem is. I'm going to try a factory reset + restore. If that doesn't work, it's going back to Verizon or Samsung as defective. I'm guessing either the cloud restore + Smart Switch running in parallel screwed something up, or the hardware itself is physically defective.
It's incredibly disappointing. OS should never be this unreliable regardless of the apps being run on it.
dr/owned said:
Still crashes 2-3 times per day, every day. despite my best efforts to disable apps to try to figure out what the problem is. I'm going to try a factory reset + restore. If that doesn't work, it's going back to Verizon or Samsung as defective. I'm guessing either the cloud restore + Smart Switch running in parallel screwed something up, or the hardware itself is physically defective.
It's incredibly disappointing. OS should never be this unreliable regardless of the apps being run on it.
Click to expand...
Click to collapse
This is what I experienced few days back with Nova Launcher( https://www.youtube.com/watch?v=r1UChZaaw58 ), it was the the culprit. Turning accessibility OFF fixed it!
Boot into safe mode and observe if you encounter it again.
I had the same problem with my s7 while playing music through Samsung player It froze on AOD . Hard Rebooted it , removed the Samsung music player
This fixed the problem for me
My s7 rebooted while loading fifa 16 ?
rishab_s said:
I had the same problem with my s7 while playing music through Samsung player It froze on AOD . Hard Rebooted it , removed the Samsung music player
This fixed the problem for me
Click to expand...
Click to collapse
My S7 came even without Samsung Music Player. I had to manually install it. I think we have the ones with the least bloat available.

Marshmallow problems with spontaneous launching of Google Now, taking over device.

My phone has been misbehaving since it upgraded the OS to Marshmallow. It was primarily occurring with the Google Now app and it would take over the phone and flash up and off the screen and whilst this was going on, the phone is busy vibrating, the screen became unresponsive and generally I couldn't do anything with it during these episodes. I stopped it sending to the screen and then it was the Google app that kept flashing up, starting with a round circle coming from the app drawer icon. It has got worse over the last few days to the point that it might take me ten minutes before I could get access to the caller to make a call and even trying to shut down the device was near impossible because the confirmation box never stayed on the screen long enough to answer the question and then it didn't come back. Yesterday, after many tries to restart, it finally restarted in safe mode. If it was related to an app that I downloaded, it should have stopped then but it didn't. When I was able to get into settings, I then went to apps and then disabled google app as this was the one starting up and flashing the screen non stop. I was then asked if I wanted to replace it with a factory version which I did but I also left it disabled. The problem has continued but not as ferociously with the screen becoming unresponsive at times while the buzzing from the vibrate still occurring. I have looked up various forums but haven't found any that have similar problems described. I checked the screen overlay settings and they are enabled and that seems to be the main problem with marshmallow. I'm looking for some advice but realise that this might be too basic for this forum? Vodafone Smart ultra 6, Android version 6.0.1 Kernel version 3.10.49
Stoksie said:
My phone has been misbehaving since it upgraded the OS to Marshmallow. It was primarily occurring with the Google Now app and it would take over the phone and flash up and off the screen and whilst this was going on, the phone is busy vibrating, the screen became unresponsive and generally I couldn't do anything with it during these episodes. I stopped it sending to the screen and then it was the Google app that kept flashing up, starting with a round circle coming from the app drawer icon. It has got worse over the last few days to the point that it might take me ten minutes before I could get access to the caller to make a call and even trying to shut down the device was near impossible because the confirmation box never stayed on the screen long enough to answer the question and then it didn't come back. Yesterday, after many tries to restart, it finally restarted in safe mode. If it was related to an app that I downloaded, it should have stopped then but it didn't. When I was able to get into settings, I then went to apps and then disabled google app as this was the one starting up and flashing the screen non stop. I was then asked if I wanted to replace it with a factory version which I did but I also left it disabled. The problem has continued but not as ferociously with the screen becoming unresponsive at times while the buzzing from the vibrate still occurring. I have looked up various forums but haven't found any that have similar problems described. I checked the screen overlay settings and they are enabled and that seems to be the main problem with marshmallow. I'm looking for some advice but realise that this might be to basic for this forum? Vodafone Smart ultra 6, Android version 6.0.1 Kernel version 3.10.49
Click to expand...
Click to collapse
When you updated to Nougat, what method did you use to update? Did you update via OTA? We're you rooted when you did it?
Have you tried booting to recovery and factory resetting and wiping cache then rebooting?
Sent from my SM-S903VL using Tapatalk
Droidriven said:
When you updated to Nougat, what method did you use to update? Did you update via OTA? We're you rooted when you did it?
Have you tried booting to recovery and factory resetting and wiping cache then rebooting?
Sent from my SM-S903VL using Tapatalk
Click to expand...
Click to collapse
It was an update that appeared on my notifications and I thought it was a small bug fix update and didn't realize that it would replace the entire OS. I just allowed the update and then realized what had happened. I think it is Marshmallow that it updated to but originally the app drawer was paginated and accessed by side swipes whereas the system now is a long page of apps moved up and down. I don't know if it was rooted and I assume that that means it wasn't.
I was trying to avoid a factory reset but I did wipe the cache and rebooting. When google apps is disabled, the interruptions are less often and not for as long but it still went into a complete meltdown of a screen appearing and disappearing at such a rate that nothing can be done with it. It won't show a video because of the interruptions.
Stoksie said:
It was an update that appeared on my notifications and I thought it was a small bug fix update and didn't realize that it would replace the entire OS. I just allowed the update and then realized what had happened. I think it is Marshmallow that it updated to but originally the app drawer was paginated and accessed by side swipes whereas the system now is a long page of apps moved up and down. I don't know if it was rooted and I assume that that means it wasn't.
I was trying to avoid a factory reset but I did wipe the cache and rebooting. When google apps is disabled, the interruptions are less often and not for as long but it still went into a complete meltdown of a screen appearing and disappearing at such a rate that nothing can be done with it. It won't show a video because of the interruptions.
Click to expand...
Click to collapse
Unfortunately, I think you're gonna have to factory reset in stock recovery because there's obviously a conflict with something you already had on the device and it isn't playing nice with something that was in the update.
Sent from my SM-S903VL using Tapatalk
Droidriven said:
Unfortunately, I think you're gonna have to factory reset in stock recovery because there's obviously a conflict with something you already had on the device and it isn't playing nice with something that was in the update.
Sent from my SM-S903VL using Tapatalk
Click to expand...
Click to collapse
Thanks for taking the time to respond. I have resigned myself to that although it does not seem to be anything that I downloaded to the phone as it occurred in safe mode too. I was just hoping that there was a fix out there but obviously it is not a widespread occurrence.
Stoksie said:
Thanks for taking the time to respond. I have resigned myself to that although it does not seem to be anything that I downloaded to the phone as it occurred in safe mode too. I was just hoping that there was a fix out there but obviously it is not a widespread occurrence.
Click to expand...
Click to collapse
It could have been something in system that got changed during the update but the data from before the change is still there and conflicting with whatever changes were made. Some kind of saved system data that can only be wiped by factory reset or reflashing.
Sent from my SM-S903VL using Tapatalk
I did a factory reset, lost a lot of photos that had started being saved on the phone and not the sdcard after the upgrade to Marshmallow. Have had to accept that but unfortunately the bizarre behavior did not stop and it continues on and off, sometimes so bad that I cannot dial a number on it and other times it happens but I can get in between the action and dial or send a text etc. I have gradually been stopping things like notifications from google apps and traffic reports from google maps (this may have had a good effect) and anything that might be doing constant checks. It seems to have quietened down over the last day or so and I even got to play a game on it but the next option is to send it away to an engineer. I just thought that I would let you know the outcome of the factory reset.

Why does my Google Pixel randomly reboot?

Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.
Same problem after android 8.0 update
If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk
My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
Click to expand...
Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
wrong place sry
Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now
Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?
That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.
Got mine at release. November 16. Google won't replace it either. I have a one pixel brick
I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.

Strange Reboot/Bootloop on Stock Nord

Hi,
I experienced for the second time some strange incident on my OP Nord (eu). When I looked on my phone it had this OP Bootupscreen with the one red and two white moving Dots but it didnt start up. The dots where moving for about 15 minutes. I had to press Vol up + on/off button to shut down the Phone and then Start it again to get it up and running again.
The first Time I was in the Car listening to some music. The Phone was via BT to the Car Radio connected and played Music with the app Musicolet. After a short stop at a store it didnt connect again with the radio. I had a look on the Nord and saw this issue the first time.
The second time, I used it with some messaging apps, placed it on my desk, wanted to use it around 10 minutes later again and had this Bootup Failure a second time.
Had anybody of you some simlar Problem? Or maybe an Idea what could be wrong?
The Nord is not rooted or manipulated in any other way. Just standard Phone with the Latest OP Updates installed.
Kind Regards
Yes I had the same problem. I had to use Vol up + on/off button aswell, but it worked again after that. I just had it in my pocket and didnt do anything and when I put it out of my pocket I had the bootlogo as well. Strangely I had this also the second time as you said.
Random reboot force restart
Same to me 12gb version about 5th time now this has happened.. As other members say. You only notice it if your looking for at the screen. Had to do same it booted up into safe mode 1st. Have have seen on the Oneplus forums that some phone auto goto factory reset lucky that hasn't done that for me. However it does make you choose your default Internet search engine each time and my Google one account resets again... Anyone any idea of the cause any Dev / programmer's on here know the cause yet. As you all say its random done it to me while in pocket car and work desk.. Bloody annoying
Yes! Same problem here.
Strange auto reboot and gets stuck after connecting bluetooth sometimes, or while just simply decreasing volume . Screen goes unresponsive many times while using Google chrome and handling media on whatsapp. Mobile data and wifi would take 10-20 secs to turn on sometimes, don't know why!
DAMN! THIS PHONE HAS A TON OF BUGS THAT INTERFERE WITH DAY-TO-DAY TASKS!
Happened to me once too
Happened to me too a couple of times on EU firmware.
On the forum it's been madness with this , they issued a statement that they are full on it . But there were some users suggesting that it was caused by the forgot password option , and if pattern was used there was no problem. This though , was not confirmed. I have the phone about a week , i've been using pattern since my first android . Nothing has happened to me . Did anyone of you use pattern ? Or everyone had a password/ PIN ? If so , try using pattern lock to see if it happens again...maybe it could be a chance to pinpoint the root of it and save other users...
It happened 2 times when I used face unlock. I stopped using a locking method and no random reboots since, but there was also updates recently so dunno...
Happened twice

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