My S7 has hard-crashed twice today, my S6 never did this. - Samsung Galaxy S7 Questions and Answers

Just a statement / is this just me.
First crash was this morning. Was playing music on my headphones, always-on screen was being displayed. Music continued to play but none of the buttons did anything and the clock was stuck. I had to hard reboot by holding down the vol down, home, and power buttons.
Second crash was tonight. Watching Youtube video, audio went into a continuous tone, and after 10 seconds the phone rebooted itself.
My S6 never crashed like this requiring a hard reboot. Hell even going through S3, S4, andS5 I never had a crash. Is Marshmallow just shaky?

I've had my phone for almost 10 days and haven't experienced anything like that. Try a factory reset? Maybe there is an app you downloaded that hasn't been updated for MM.

I've had mine for almost a week now and haven't encountered this at all

Still crashes 2-3 times per day, every day. despite my best efforts to disable apps to try to figure out what the problem is. I'm going to try a factory reset + restore. If that doesn't work, it's going back to Verizon or Samsung as defective. I'm guessing either the cloud restore + Smart Switch running in parallel screwed something up, or the hardware itself is physically defective.
It's incredibly disappointing. OS should never be this unreliable regardless of the apps being run on it.

dr/owned said:
Still crashes 2-3 times per day, every day. despite my best efforts to disable apps to try to figure out what the problem is. I'm going to try a factory reset + restore. If that doesn't work, it's going back to Verizon or Samsung as defective. I'm guessing either the cloud restore + Smart Switch running in parallel screwed something up, or the hardware itself is physically defective.
It's incredibly disappointing. OS should never be this unreliable regardless of the apps being run on it.
Click to expand...
Click to collapse
This is what I experienced few days back with Nova Launcher( https://www.youtube.com/watch?v=r1UChZaaw58 ), it was the the culprit. Turning accessibility OFF fixed it!
Boot into safe mode and observe if you encounter it again.

I had the same problem with my s7 while playing music through Samsung player It froze on AOD . Hard Rebooted it , removed the Samsung music player
This fixed the problem for me

My s7 rebooted while loading fifa 16 ?

rishab_s said:
I had the same problem with my s7 while playing music through Samsung player It froze on AOD . Hard Rebooted it , removed the Samsung music player
This fixed the problem for me
Click to expand...
Click to collapse
My S7 came even without Samsung Music Player. I had to manually install it. I think we have the ones with the least bloat available.

Related

Nexus 5 dead?

Forenote, my N5 was running PSX v2 and Franco Kernel r13 flawlessly for weeks when this ramdomly happened.
Used my phone today just as I have for weeks on end with little to no issue until around 8 or 9 hours into my day the phone started to lag very badly. Redraws, stutter, unresponsiveness, you name it. I was surprised as this phone usually flies! So I cleared my recent apps and that seemed to help slightly, but it still was very slow. I used cache cleaner's built in ram cleaner to stop all running processes (which I never do) and it seemed like the issue was fixed. The system UI and launcher redrew and I was good to go.
Until I started to play some music in Play Music, a pop up constantly popped up that YouTube has stopped working. I didn't even use YouTube today! I tried to then open the YouTube app and it wouldn't open whatsoever. No animation no execution, just a dialog box reading, "Unfortunately, YouTube has stopped working." I went into app settings and cleared cache/data/and force stopped and the app still was misbehaving. I reinstalled the app via the play store and it still wouldn't open. The dialog box wouldn't stop popping up this whole time mind you.
I was thinking what the hell is wrong with my phone today!? Maybe a reboot would fix things. I tried rebooting and my phone got stuck at boot animation. I force shut off and rebooted into recovery, formatted cache and dalvik cache and rebooted. This time the boot animation actually froze.. I was like what the f***! I let it sit for a few minutes to see if anything would happen without any luck.
I force shut off again and now the phone won't even turn on. Not into bootloader, not normally, the thing won't even charge! So here I am with a dead phone and a $450 paperweight. I'm just so lost I have no idea what could've caused this really unusual sequence of events.
Any ideas? Thanks in advance.
A bad phone. Rma it
Was the phone hot when the weird things happened?
ctbear said:
Was the phone hot when the weird things happened?
Click to expand...
Click to collapse
Nothing seemed out of the ordinary temperature wise.. Although my phone has overheated and shut off before that was maybe 2-3 weeks ago..
Sent from my Galaxy Note 8.0

S7 freezes and reboots

I have the latest firmware on my S7 (exynos) and once every while the system freezes and then the phone reboots.
I don't know what's wrong with it.
Funny thing is my S5 with cm13 is WAY more stable than the S7...
Gesendet von meinem SM-G930F mit Tapatalk
I have tried few times in my previous S7. I guess it is the compatibility of app
My SD S7 does that when using the iheartRadio app - quite annoying
I'm on my second s7, the first would freeze and reboot regularly. Some folks here said they believed it was a software issue. I ended up exchanging it for a new one and haven't have had a single freeze or reboot since.
I Have it occasionally hoping an update fixes it
I have had mine for more than a week and so far no issues at all
Sent from my SM-G930F using Tapatalk
having the same extremely annoying problem on my g930fd (DUAL sim) nougat
several times even had a black screen with nothing responding anymore so I had to wait to drain the battery completely so the device could reboot
resetted, hardresetted, re-flashed, re-rooted numerous times ... with no sollution
NOW (april 1st) just had a new update from samsung GF930FXXU1DQB7/G930FOLBDQB8/G930FXXU1DQB1
anybody else experience with this last update ?
I'm having the same problem and wrote about it on a Reddit page where a number of other people are having the problem with their S7's also: https://www.reddit.com/r/GalaxyS7/comments/5xx705/after_nougat_s7_keeps_getting_unresponsive/
No solution so far
I wrote:
"I also have this problem with S7 on Nougat which started about 3 weeks ago. It seems to be getting worse.
A couple of times where I've ignored it the S7 got so hot I actually thought about keeping it away from my person. I can always force restart it by Power+Volume. Mostly I can wake it up by pressing the power button and the screen will light up after about 10 seconds of waiting, but nothing responds.
Once I had it happen while using the device. When this happened, I noticed that swiping down the notification bar sped everything up temporarily. If the notification bar was hidden the current application would be laggy. If I swiped down the notification bar partially the application would render quickly as normal.
I've also found that Google Maps and Spotify are the two main apps when this happens, but a common link for me is that either one will be connected to bluetooth in the car or bluetooth headphones. I don't think it's ever frozen without bluetooth being connected, but that could just be coincidence.
A strange thing is that Spotify stays playing songs and responding remotely when the S7 has frozen. If I have Spotify open on my laptop controlling music on the S7, I can still skip forward/pause/play etc for ages, although the songs start skipping audio after 10mins or so before stopping completely. It's like the System UI is the problem on the S7, and the app itself is still responding?
I'm wondering about doing a full reset but I'm dreading the several hours of setting everything back up, without knowing if it will solve the problem.
I use Lightflow and I'm going to try uninstall that for a week and see if I still get the freezing, simply because it is the only app that is continuously running on my phone in the notification drawer."
Re above, I did a factory reset as advised by Samsung support and the problem has gone away.
no solution, not alone
meanwhile I have tried several things
factory reset, swipe, root, no root
I noticed that the problem starts to appear when more and more memory is being used ...
no update from anybody else ?
meanwhile I read on the net this problem is not exceptional anymore, more and more people having this problem ...
Just posting to say it's been two weeks in total since i did the factory reset and I haven't seen the problem happen once since. Thankfully.

Samsung S8+ Whole screen flashes red and blue with alarm and vibration

have a crazy situation - a number of times in the day at odd times the whole screen flashes red and then blue while vibrating and playing the alarm.
I do not think it is a virus and cannot figure out with what app this is associated with. I cannot associate it with any app directly. There is no message just suddenly starts flashing until I tap on screen or after about twenty seconds turns off
ajb_111 said:
have a crazy situation - a number of times in the day at odd times the whole screen flashes red and then blue while vibrating and playing the alarm.
I do not think it is a virus and cannot figure out with what app this is associated with. I cannot associate it with any app directly. There is no message just suddenly starts flashing until I tap on screen or after about twenty seconds turns off
Click to expand...
Click to collapse
Go under accessibility-hearing-flash notification-make sure screen is disabled
eddyo1993 said:
Go under accessibility-hearing-flash notification-make sure screen is disabled
Click to expand...
Click to collapse
Yours is a great idea but these settings are disabled on the phone. Thank you for the suggestion however
Im having this same problem. Did you ever fivure out the issue?
After hard reset
Did a hard reset worked for about a month and in the last two days started again I have tried to Google and see if others have the same issue and there is nothing on the www. Crazy and absolutely have no idea what is causing it
Moto 360??
I am having the same issue. I also have a Moto 360 watch. I think there might a connection when the watch isn't in range the phone starts this panic behavior of red and blue. I still haven't found a solution....
What Fw are you on ? And do you have exynos or SD variant ?
I have a G950F and a moto 360 too and no issues so far ?
Same thing
This just started happening to me too. My only change recently was: I install an android wear watch hauwei 2 last week. I enabled developer mode to try and trace the cause.
QuinnZillian said:
This just started happening to me too. My only change recently was: I install an android wear watch hauwei 2 last week. I enabled developer mode to try and trace the cause.
Click to expand...
Click to collapse
I am doing the same with the Debugger (now), good idea. But I must admit, I don't know how to use the option on the Android to necessarily trace to a specific app.
I do know when I turn Bluetooth off the issue seems to go away.
Has anyone tried changing the network the device is trying to connect to? Let's say you have a GSM network, try setting it to GSM only. Vice versa for CDMA.
Same issue w/ s7 and note 8
I recently began having the same issue with my Galaxy s7 a d now with my note 8. The only connection is I've had my watch(fossil Q founder) connected to both. If I get out of range or disconnect from the phone via airplane mode etc. is when the phone loses it's mind. I think it's a feature in the event you might have misplaced your phone the watch is helping it be found(if that makes sense). I haven't found a way to disable this.
I had this Blue to Red flashing screen on my Galaxy S7. I could only operate my phone on safe mode, the virus or whatever this was drew the battery down while I was offloading photos and syncing the phone to the Samsung cloud. Then I only had approx 2% battery when I went to do the hard reset and before I could make it happen the phone lost power and I believe this virus prevented it from charging back up, essentially my cell died in 2 days from whatever this was. luckily AT&T is providing me a replacement but what an awful virus and what's to say when I resync the phone with Samsung it doesn't happen again?
Ok now, really?! You guys don't wanna tell me that since 2017 you guys are tracing this totally insane Homecomming ring plus red and blue screen flashes. So basically you living with this insanity since it's inception, and nobody knows what it is? I'm about ready to throw my phone into the garbage.
Any OS that is pre-Pie can be infected with rootkits that require a firmware flash to eradicate. A factory reset won't work.
Otherwise it sounds like you are introducing an app that is doing this after the factory reset.
If it doesn't do it in Safe mode... it's an app you added.

Why does my Google Pixel randomly reboot?

Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.
Same problem after android 8.0 update
If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk
My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
Click to expand...
Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
wrong place sry
Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now
Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?
That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.
Got mine at release. November 16. Google won't replace it either. I have a one pixel brick
I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.

Android Auto Problems

Hey guys
I'm having strange problems with Android Auto on Honor 8x.
Sometimes, it works great. The navigation bar shows up, and when I click the audio button, I can see Pocket Casts and Spotify as intended.
However, about 2/3rds of the time, Android Auto doesn't work properly. Either, the bar at the bottom is blank, or my audio apps are not recognized, and pressing the audio button gives the prompt 'Pull over and install android auto apps when it is safe to do so'.
I'm trying to figure out why it works sometimes and other times not, but I can't for the life of me figure it out. I've tried making sure spotify is open before connecting the phone, I've tried making sure it's fully closed, wiping caches of android auto and google apps doesn't seem to make a difference after the initial set up either.
Anyone else?
I'm having exactly the same issue except for me Google play music always appears; just Spotify is sometimes there/sometimes isn't
I initially thought it was a Spotify issue and downloaded Deezer which had exactly the same issue after a few days
I've found sometimes that rebooting the phone works but I've also resorted to reinstalling Spotify at times
I'm just sitting waiting patiently in a hope that it's some "feature" which gets fixed when pie is rolled out, but who knows!
Let us know if you find a fix! ??
I've given up
Mine was just weird full stop! Screen goes weird and kept locking up, half the time 'hey google' wouldn't work amongst other things. I ended up deleting it.
Glad to see it's not only me. It's great when it works, but it's always when I'm about to head out on a long drive that it ****s the bed. The 15 minute journey to town of course, everything's mint..... Having other problems with the phone as well with it's heavy-handed regulation of pretty much everything. No DNS-based or VPN-based adblock can seem to stay alive either. Tried them all! I really hope a decent custom ROM comes out one day, but if not I will probably cut my losses and head back to Moto. Shame really, because it's great value for money and an AOSP version of same hardware would be mint.

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