[Q] Z3 Backplate coming loose? - Xperia Z3 Q&A, Help & Troubleshooting

Hi Z3 owners.
I just noticed a rather disturbing clicking noise from my Z3 when picking it up yesterday. After prodding about with it for a couple of minutes, it turns out that its coming from the middle of the back panel on the phone.
It sounds like the glue has come unstuck in the middle between case and phone. Only seems to be in the middle though, nowhere else.
Just wondering if anyone else has had the same issue? Or if its always been there and is just something ive never noticed before.
Im just a little concerned about the effect on water resistance. It looks like it was a significant problem on the Z / Z1 but, not seen any reports on the newer Z models.
TIA

I just did a quick check and..... it does make noises
Apparently Sony doesn't know how quality control works....

I've had this issue on both of my Z3's. The first one was not waterproof and failed underwater, the touchscreen no longer works.
My new one will be going back to T-Mobile as the camera button is defective as well...

Related

[Q] Few questions about Z3 - speakers, waterproofing, light leakage, 3.5mm output

Hey guys.
I bought my phone yesterday and now I have some concerns and questions about it:
1. my top speaker sound different from my bottom one - bottom one sound tinier than the top one, my guess is that the top one plays low frequency sounds while the bottom one plays the high ones... Was just wondering do I have a defective device or is it how it's meant to be?
2. my screen is centered unlike some cases I've seen on the net but I do see light leaking around bottom/left side and I'm wondering whether that'll affect my phone's waterproofing or not?
3. does the Z3 have low volume output through the headphone jack than other flagships? I've tested it with iPhone 5S and Note 3 and it seems to have lower volume at its highest.
4. does the stamina mode work or no? Because my WIFI stays on even when stamina mode is on and I'm not sure that it makes any difference to the battery life, but then again, I had this phone for less than 48 hours so I'm not sure.
1)It seems to be normal.... Mine gives the same sound output too
2)I don't know about that... An user told me that someone, with lights from gaps like you, after a water test, his z3 is still alive so... Can I ask you to post here one or two photos of the screen? I'm curious to see, you are the first I know with no gaps on the smartphone
for 3 and 4 questions, I don't know, sorry man
nick-1988 said:
1)It seems to be normal.... Mine gives the same sound output too
2)I don't know about that... An user told me that someone, with lights from gaps like you, after a water test, his z3 is still alive so... Can I ask you to post here one or two photos of the screen? I'm curious to see, you are the first I know with no gaps on the smartphone
for 3 and 4 questions, I don't know, sorry man
Click to expand...
Click to collapse
Good to hear that, I was worried that I had a defective device even though when I listen to music with both speakers I don't really hear the difference, I have to cover one to hear it.
Sure, here are the pictures, I'm not sure, maybe I do have gaps on all sides thus I think I don't have any. lol
https://www.dropbox.com/s/vmk6r72nyo37wuf/IMG_9903.jpg?dl=0
https://www.dropbox.com/s/6tth22sowkagiao/IMG_9907.jpg?dl=0
Here you can see the leakage: https://www.dropbox.com/s/dg4uyxejic3airp/IMG_9909.jpg?dl=0
I think it'd be best if you'd download and zoom in for inspecting, those are 18mp files. I'm pretty curious to know whether it's got gaps that I don't see or I'm just lucky.
Man, I've controlled the photos very well and... yes, the glass seems to be centered in the perfect way. Same distance between the glass and the frame on the top, the bottom, the left side and the right side. Perfect... So, I guess it's the same story about the z2 with the gaps situated on the top right side of the phone. On ten devices, one or two are assembled in the right way that a user expects to have. And you man are very lucky to have bought a right one. I've decided to use the recess (I live in Italy, and before 14 days you can send it back without any explanation) and send mine back.. My z3 has the glass not centered, and like you I have a line of light coming out from the gap on the right side... I hope it's a manufacturing problem that takes the first models assembled by Sony, maybe generated by the short times to put the smartphones on the market... I really hope that it is that. I'll buy a Z3 next month again, and than I'll see...
It feels good, I'll be homest. Lol
My device was the last one left in the shop if I were to come an hour later it would have been sold and I would have to wait for another batch...
I still wonder whether it's waterproof or not though...
the best thing you can do is to go to a Sony assistance center, and take a water test. If something go wrong, you will not have any type of risk, because you have a technician near you that will see a possible damage, and in the worst case your z3 will be replaced. But, before anything, send an email to sony for more explanation about that.
Yeah I will try to get in contact with Sony through internet. Can't do the water test since there's no Sony in my country, only licensed retailers...
I think the volume output with headphones is way too low on max. That's the only real complaint I have because everything else is amazing with this phone.
Yeah it's a pitty... I have tried volume boostets too, but they do literally nothing... Is there any other way to boost it?
I'm thinking about getting an EX110 / 110AP but I'm worried that it would be useless because they are pretty cheap and I think that and z3's output will be pretty bad together... Oh well, we weren't as lucky as z2/1 users so it'll be better than the headphones that came with the phone.
1. I don't have any speaker problems I done the service test aswell
2. I don't have any light leakage
3. Imo its around the same output as my GFs note 3 but its lower than my note 4 I've tried with my beats mixrs and the MDR-NC31EM, the boxed MH750s and Samsungs boxed headphones same song, same settings which is equalizer bars all set to 0 and bass on and nothing else e.g no studio or surround sound etc.
4. Yes mine works
RCJ89 said:
1. I don't have any speaker problems I done the service test aswell
2. I don't have any light leakage
3. Imo its around the same output as my GFs note 3 but its lower than my note 4 I've tried with my beats mixrs and the MDR-NC31EM, the boxed MH750s and Samsungs boxed headphones same song, same settings which is equalizer bars all set to 0 and bass on and nothing else e.g no studio or surround sound etc.
4. Yes mine works
Click to expand...
Click to collapse
You mean top and bottom speakers sound exactly the same while covering one and leaving the other open?
How does yor stamina mode work? Do you see your wifi disabled when unlocking the phone or is it how it's meant to be? Because I can see it like it wasn't even disabled...
Mk-Raul said:
You mean top and bottom speakers sound exactly the same while covering one and leaving the other open?
How does yor stamina mode work? Do you see your wifi disabled when unlocking the phone or is it how it's meant to be? Because I can see it like it wasn't even disabled...
Click to expand...
Click to collapse
Yes they sound the same to me
yes that is how stamina mode works, if your stamina mode is on, on the right hand side of the battery there will be a + sign.
I have the same issue with the speakers, think they're just like that. Stamina mode seems to work ok on mine, in that it stays "asleep" until I wake the screen. No light leaking on mine and my screen is centred, although I wouldn't use light leaking as an indicator that water would get into the phone. Light shines through glass boxes but water doesn't go through glass. It's probably just thin paint etc.

orange / yellow tint on left side of screen z3

For the 2nd time now on my xperia z3 I have an orange / yellow tint on the left side of the screen. It's almost parallel with magnetic charging port which was the same place as last time. Getting it repaired last was a nightmare. Although Sony were quick to accept for repair they send to 3rd who took over to fix and sent back phone in worse condition with speakers and phone back together all loose and creaky. They took back and another week later I got back again good as new.
It's a shame I really like this phone.
Anyone know what could cause this? Self diagnostics on phone says it's all good
Can't really be without a phone for another week
kooli9 said:
For the 2nd time now on my xperia z3 I have an orange / yellow tint on the left side of the screen. It's almost parallel with magnetic charging port which was the same place as last time. Getting it repaired last was a nightmare. Although Sony were quick to accept for repair they send to 3rd who took over to fix and sent back phone in worse condition with speakers and phone back together all loose and creaky. They took back and another week later I got back again good as new.
It's a shame I really like this phone.
Anyone know what could cause this? Self diagnostics on phone says it's all good
Can't really be without a phone for another week
Click to expand...
Click to collapse
Your not the only one had min swapped already 4 times. dont even use the USB charger any more have bought the QI casing and still problem occurs.
BTW had same issue with the Z2
after this phone no more Sony really disappointed in the quality
kooli9 said:
For the 2nd time now on my xperia z3 I have an orange / yellow tint on the left side of the screen. It's almost parallel with magnetic charging port which was the same place as last time. Getting it repaired last was a nightmare. Although Sony were quick to accept for repair they send to 3rd who took over to fix and sent back phone in worse condition with speakers and phone back together all loose and creaky. They took back and another week later I got back again good as new.
It's a shame I really like this phone.
Anyone know what could cause this? Self diagnostics on phone says it's all good
Can't really be without a phone for another week
Click to expand...
Click to collapse
i have exactly the same but not from the very beginning, now after some months.
did you found any solution?
thanks
Sony replaced the phone after 2nd time and it's just done it again. I'm escalating with Sony as this is 3 times in 12 months with 2 different phones.
I use a case mate clear and notice this is the only part the case doesn't cover.
If you press on the frame where the orange is it transfers to screen which leads me to believe the frame is weak there. Once I get it fixed I'm changing cases to a ringke. The official Sony case completely covers that side so think it must be linked.
What cases are you using?
kooli9 said:
Sony replaced the phone after 2nd time and it's just done it again. I'm escalating with Sony as this is 3 times in 12 months with 2 different phones.
I use a case mate clear and notice this is the only part the case doesn't cover.
If you press on the frame where the orange is it transfers to screen which leads me to believe the frame is weak there. Once I get it fixed I'm changing cases to a ringke. The official Sony case completely covers that side so think it must be linked.
What cases are you using?
Click to expand...
Click to collapse
I never use cases, I don't like cases

Sony Xperia Z5 (Standard) - Tapping Rattle?

Recently upgraded with Vodafone UK to the new Sony Xperia Z5, I like it, but this is the second one I have had delivered because of a rattle problem/fault with the first one. Received 2nd one, same problem, a fault within the hardware - a rattle vibration when you tap in the corners of the phone. It sounds like it hasn't been fitted together properly, it doesn't feel solid. See video. If you have a Sony Z5 standard, check yours out, doe sit make this rattle vibration?
Sony/Vodafone, please get it sorted as the phone is great apart from this hardware build flaw.
Has anyone else noticed this problem?
Edit; Tried to post a YouTube link, but this forum won't let me yet. Go on to You Tube and enter "Sony Xperia Z5 (standard) - tapping rattle" it should take you to the video.
Just insert the link with a space in the middle
Sent from my Xperia z5 by Tapatalk
youtube.com/ watch?v=ztQVT4bBd5E
Lol, that's weird. It totally sounds like it's just a box that vibrates when you touch it, with some random stuff shaking around inside. I wish I knew why Sony has so many production issues. this kinda thing is why Samsung is winning. That and the weird camera algorithms. (sorry, bout to go off topic) Seriously, when you put so much money into R and D of excellent camera Hardware, why not take the time to make sure the resulting images are up to par with the competition, who isn't using anywhere near as impressive hardware.
I notice phone rattle in every brand of phones, maybe is rattle is the camera lens? Tapping it that hard of course there will be some kind of rattles I don't hear any rattles in normal use or shaking the phone
dawen said:
I notice phone rattle in every brand of phones, maybe is rattle is the camera lens? Tapping it that hard of course there will be some kind of rattles I don't hear any rattles in normal use or shaking the phone
Click to expand...
Click to collapse
It's the vibration motor. The bearings that it uses to produce vibration might rattle. Look at disassembly pictures of phones and when you compare from where the rattle comes from it's always the same place the vibration motor is in.

Xz sucks bigtime

Coming from Z5, XZ seems like a superior downgrade.
Double tap to wake is so annoying that i want to throw this phone against a wall.
Loud speakers are the worst compared to any smartphone. Seriously guys try this, when I was on a call I've put it on speakers and I was like there is no diff between turning on and off the speakers.
You here same amount of sound with or without turning the speakers on while on a call.
Only thing that is improved on this phone compared to z5 is snappy fingerprint sensor.
I am a Sony fan and maybe its time to rethink.
I've damaged my Z5 by takin it to swimming pool.
Now I even regret buying XZ?
agentsandy007 said:
Coming from Z5, XZ seems like a superior downgrade.
Double tap to wake is so annoying that i want to throw this phone against a wall.
Loud speakers are the worst compared to any smartphone. Seriously guys try this, when I was on a call I've put it on speakers and I was like there is no diff between turning on and off the speakers.
You here same amount of sound with or without turning the speakers on while on a call.
Only thing that is improved on this phone compared to z5 is snappy fingerprint sensor.
I am a Sony fan and maybe its time to rethink.
I've damaged my Z5 by takin it to swimming pool.
Now I even regret buying XZ
Click to expand...
Click to collapse
So far I've owned a Z, M4 Aqua, Z3, briefly used a Z5 and I seriously have difficulty seeing how the XZ or XZs for that matter could be a downgrade in any aspect. The only thing I can't get over not having is the magnetic charger plug I had on the Z3, I would trade the fingerprint scanner for that in a heartbeat.
What do you mean there's no difference in using voicalls through earspeaker and loudspeaker? The speakers on this thing are way better in loudness, bass and clarity compared to both Z3 and Z5. Apart from the HTC One M8 I used briefly, XZ is the best I've heard so far. That BoomSound on HTC is insanely good, and when you take the phone apart it becomes clear why, those speakers are huge.
What's wrong with the double-tap?
Do you maybe have a defective unit on your hands???
Atrax2010 said:
So far I've owned a Z, M4 Aqua, Z3, briefly used a Z5 and I seriously have difficulty seeing how the XZ or XZs for that matter could be a downgrade in any aspect. The only thing I can't get over not having is the magnetic charger plug I had on the Z3, I would trade the fingerprint scanner for that in a heartbeat.
What do you mean there's no difference in using voicalls through earspeaker and loudspeaker? The speakers on this thing are way better in loudness, bass and clarity compared to both Z3 and Z5. Apart from the HTC One M8 I used briefly, XZ is the best I've heard so far. That BoomSound on HTC is insanely good, and when you take the phone apart it becomes clear why, those speakers are huge.
What's wrong with the double-tap?
Do you maybe have a defective unit on your hands???
Click to expand...
Click to collapse
It takes atleast 4-5 attempts to wake the device by double tap. I've searched and found that it happens often when device goes to sleep on its own.
They said its a software bug, but already running 7.1.1 and i'm still waiting for a fix.
And regarding speaker sound I dont know if you have used z5 but I've used it for 1 and a half year. I do feel like there is awfull low sound from speakers.
Being a pioneer in sound quality this is really bad from sony. Some might say its a trade for waterproof, but S7 edge is doin quite fine.
My XZ is just one month old btw. It has been imported in oct 2016. Been quite a long time on shelf, but hope that has nothin to do with anything.
agentsandy007 said:
It takes atleast 4-5 attempts to wake the device by double tap. I've searched and found that it happens often when device goes to sleep on its own.
They said its a software bug, but already running 7.1.1 and i'm still waiting for a fix.
And regarding speaker sound I dont know if you have used z5 but I've used it for 1 and a half year. I do feel like there is awfull low sound from speakers.
Being a pioneer in sound quality this is really bad from sony. Some might say its a trade for waterproof, but S7 edge is doin quite fine.
My XZ is just one month old btw. It has been imported in oct 2016. Been quite a long time on shelf, but hope that has nothin to do with anything.
Click to expand...
Click to collapse
Do you know the double-tap works only on center region of the screen? Once I learned that, it made a lot more sense and I have no issues with that any more. It's like that by design and on purpose, to prevent accidental double-tapping.
Uhm...have you compared the sound from the S7 Edge and the XZ? It's night and day, in favor of the XZ. Dude, there's either something wrong with your unit, or you are talking nonsense.
Actually, there are a couple of videos comparing this on youtube, iPhone 7 included, the XZ beats S7 by a mile in sound.
What do you mean on the shelve? Like in the store display or on the shelve at home in a box? If it was the second one, doesn't matter. If it was a display unit in the store...yes, it matters.
The XZ should be better thatn Z5 in every aspect, no question about it.
Yes, I used Z5 briefly, before it I used the Z3. I was very dissapointed by the overheating and battery life so I went back to Z3 and now XZ. Z5 is a beautiful phone, at first I was very happy to get it after Z3, but in practical terms it became a nightmare for me. Nothing to this day beats the battery life of my Z3. And that magnetic charger was a thing of beauty, unfortunate they ditched it.
Atrax2010 said:
Do you know the double-tap works only on center region of the screen? Once I learned that, it made a lot more sense and I have no issues with that any more. It's like that by design and on purpose, to prevent accidental double-tapping.
Uhm...have you compared the sound from the S7 Edge and the XZ? It's night and day, in favor of the XZ. Dude, there's either something wrong with your unit, or you are talking nonsense.
Actually, there are a couple of videos comparing this on youtube, iPhone 7 included, the XZ beats S7 by a mile in sound.
What do you mean on the shelve? Like in the store display or on the shelve at home in a box? If it was the second one, doesn't matter. If it was a display unit in the store...yes, it matters.
The XZ should be better thatn Z5 in every aspect, no question about it.
Yes, I used Z5
Click to expand...
Click to collapse
I had no problem waking Z5, here i am just comparing both. Its not like i had to tap on the middle of the phone on Z5.
By Shelf I mean its in a retail packaging but unsold.
My phone is brand new.
agentsandy007 said:
I had no problem waking Z5, here i am just comparing both. Its not like i had to tap on the middle of the phone on Z5.
By Shelf I mean its in a retail packaging but unsold.
My phone is brand new.
Click to expand...
Click to collapse
I get that, it works differently on the XZ than Z3 and Z5, the double-tap doesn't work on the edges of the screen, try it. It's by design, and once you learn that, it's fine, just tap near the center region. It's like on laptop touchpads, the edges don't react to click gestures, only scroll and such, it's to prevent unwanted taps. Why is this a huge issue...
I was actually happy with this because the Z3 would unlock on its own in my pocket, i don't have that issue with the XZ.
So, have you compared the sound on S7 to XZ yet?
Atrax2010 said:
I get that, it works differently on the XZ than Z3 and Z5, the double-tap doesn't work on the edges of the screen, try it. It's by design, and once you learn that, it's fine, just tap near the center region. It's like on laptop touchpads, the edges don't react to click gestures, only scroll and such, it's to prevent unwanted taps. Why is this a huge issue...
I was actually happy with this because the Z3 would unlock on its own in my pocket, i don't have that issue with the XZ.
So, have you compared the sound on S7 to XZ yet?
Click to expand...
Click to collapse
Sorry, I've not compared yet. I'm in my home town now (Village).
I'll compare once i go to my work place.
I agree, I'm really regretting going for the XZ after the Z3.
In my case performance and battery life are the main issues, although the speaker volume also annoys me, but it wasnt better on the Z3 so i cant complain.
I usually travel in hot countries, last week i was in Kuwait and it was 38-40 c ambient, so naturally, the XZ with its thin metal back got very hot very quickly and reached 46c doing basic stuff like phone calls and whatsapp. It got so slow I wanted to break it in half; it hangs, its slow, its not so smooth (all compared to the 3 year old Z3) and this all starts at around 38-39c.
Also battery life is very inconsistent; sometimes I get 4 hrs SoT, sometimes like yesterday (normal day without anything special) I get 2 hrs.
One more thing; out of no where something melted inside the charging port and the charger wont go in properly anymore, the phone is always in a case and nothing goes into the port.
If my Z3 hardware didn't give up I would've kept using it, unfortunately I'm stuck with the XZ until the next Pixel comes out. I'm also working on fixing the hardware parts of the Z3 that are damaged and going back to using it again with the XZ as a second phone for camera and media consumption.
agentsandy007 said:
Coming from Z5, XZ seems like a superior downgrade.
Double tap to wake is so annoying that i want to throw this phone against a wall.
Loud speakers are the worst compared to any smartphone. Seriously guys try this, when I was on a call I've put it on speakers and I was like there is no diff between turning on and off the speakers.
You here same amount of sound with or without turning the speakers on while on a call.
Only thing that is improved on this phone compared to z5 is snappy fingerprint sensor.
I am a Sony fan and maybe its time to rethink.
I've damaged my Z5 by takin it to swimming pool.
Now I even regret buying XZ
Click to expand...
Click to collapse
Double tap is working fine after. 417 fw.
Loudspeakers aren't the best. But not the worst. Some smartphones do worst than this. On call i agree only one defect on 1000 pros. But root solve that.
I have compared z5 from xz... And xz is far away better and stable. Z5 thanks to snapdragon 810 have a confused battery. Sometimes is Great, Sometimes is horrible. Camera is very worst, performances too. Fingerprint too. Only pro is speakers.
djgigi94 said:
Double tap is working fine after. 417 fw.
Loudspeakers aren't the best. But not the worst. Some smartphones do worst than this. On call i agree only one defect on 1000 pros. But root solve that.
I have compared z5 from xz... And xz is far away better and stable. Z5 thanks to snapdragon 810 have a confused battery. Sometimes is Great, Sometimes is horrible. Camera is very worst, performances too. Fingerprint too. Only pro is speakers.
Click to expand...
Click to collapse
My device is runnin 41.2.A.2.199
But as Atrax stated middle of the screen works fine for double tap. But it sure is annoying coming from z5. I just don't feel like it as a feature.

Bottom speaker defect

Yeah well, was very happy with the device until today.
Bottom speaker produces horrible crackling sound when playing any sound. It's just defect from now to then.
Thanks to Amazon i can now send it for repair and am already sure that there will be anything like scratches, bad gaps or whatever...
Not even speaking of IP rating.
Did anyone else have a defect speaker? Because after that short time and rarely using it this is rather strange.
Actually i'm pretty pissed about Sonys quality. Always thought it was good, but some days ago my wife's X compact got a defect on screen and now this. Used htc since the original Desire and never had anything. Seems switching manufacturer is a bad idea
ALL manufacturers have defects. Getting my XZ2C next week, but issues like this are standard for any manufacturer and shouldn't put you off any brand. Either get your phone repaired, or deal with the crackling.
My HTC M7 failed once. My HTC M9 failed twice. My HTC 10 has also failed twice and on the second repair they scratched the backlight on the Recents button. Their quality control is the same. Such is life. Getting worked up about it won't solve anything.
Flynnchen82 said:
Yeah well, was very happy with the device until today.
Bottom speaker produces horrible crackling sound when playing any sound. It's just defect from now to then.
Thanks to Amazon i can now send it for repair and am already sure that there will be anything like scratches, bad gaps or whatever...
Not even speaking of IP rating.
Did anyone else have a defect speaker? Because after that short time and rarely using it this is rather strange.
Actually i'm pretty pissed about Sonys quality. Always thought it was good, but some days ago my wife's X compact got a defect on screen and now this. Used htc since the original Desire and never had anything. Seems switching manufacturer is a bad idea
Click to expand...
Click to collapse
Yes I also have a defect bottom speaker. Severe crackling above about 75% volume in the mid-ranges frequency-wise. I've owned it maybe three or four weeks? I'm thinking I may have to return the phone. I think you're perfectly justified in being pissed - I'm a bit pissed too - this is a $600 phone and getting speaker crackling this early in is pretty ridiculous. Maybe it's just a particle of dust/debris that's made it into the speaker but nevertheless there seems to be an issue with this phone's design and/or manufacturing as I've seen a couple other posts about this problem on Sony's site.
My Axon 7 had this issue as well but the speaker grill could be pretty easily cleaned with a sim ejector and that always resolved it. But the XZ2c seems to have a bit more of a tight area around the speaker which might be nearly impossible to clean without removing the screen assembly.
flyer_andy said:
Yes I also have a defect bottom speaker. Severe crackling above about 75% volume in the mid-ranges frequency-wise. I've owned it maybe three or four weeks? I'm thinking I may have to return the phone. I think you're perfectly justified in being pissed - I'm a bit pissed too - this is a $600 phone and getting speaker crackling this early in is pretty ridiculous. Maybe it's just a particle of dust/debris that's made it into the speaker but nevertheless there seems to be an issue with this phone's design and/or manufacturing as I've seen a couple other posts about this problem on Sony's site.
My Axon 7 had this issue as well but the speaker grill could be pretty easily cleaned with a sim ejector and that always resolved it. But the XZ2c seems to have a bit more of a tight area around the speaker which might be nearly impossible to clean without removing the screen assembly.
Click to expand...
Click to collapse
You can watch the xz2c teardown video on yt where you can see the internals. You can also see why they have to disassemble half of the phone for repair. There is a channel leading from the "gap" outside to the speaker inside. Regarding it is ip68 no piece of dust should make its way inside the speaker itself.
Apart from that i know how a broken speaker sounds and this one is broken. So either it is just a piece of s*** or they are powering it wrong. Can't remember ever having used it at 100% and even if it should be able to deal with it.
I bought a LG G6 as temporary replacement because it is ridicously cheap (paid 315€) and will send in my XZ2c tomorrow.
And while it is bigger and SD821 is noticeable after 835/845 you know what? It is also a good device...
Haven't decided yet if i'll keep the Sony after repair. Well first it has to be repaired (without damage).

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