Bottom speaker defect - Sony Xperia XZ2 Compact Guides, News, & Discussion

Yeah well, was very happy with the device until today.
Bottom speaker produces horrible crackling sound when playing any sound. It's just defect from now to then.
Thanks to Amazon i can now send it for repair and am already sure that there will be anything like scratches, bad gaps or whatever...
Not even speaking of IP rating.
Did anyone else have a defect speaker? Because after that short time and rarely using it this is rather strange.
Actually i'm pretty pissed about Sonys quality. Always thought it was good, but some days ago my wife's X compact got a defect on screen and now this. Used htc since the original Desire and never had anything. Seems switching manufacturer is a bad idea

ALL manufacturers have defects. Getting my XZ2C next week, but issues like this are standard for any manufacturer and shouldn't put you off any brand. Either get your phone repaired, or deal with the crackling.
My HTC M7 failed once. My HTC M9 failed twice. My HTC 10 has also failed twice and on the second repair they scratched the backlight on the Recents button. Their quality control is the same. Such is life. Getting worked up about it won't solve anything.

Flynnchen82 said:
Yeah well, was very happy with the device until today.
Bottom speaker produces horrible crackling sound when playing any sound. It's just defect from now to then.
Thanks to Amazon i can now send it for repair and am already sure that there will be anything like scratches, bad gaps or whatever...
Not even speaking of IP rating.
Did anyone else have a defect speaker? Because after that short time and rarely using it this is rather strange.
Actually i'm pretty pissed about Sonys quality. Always thought it was good, but some days ago my wife's X compact got a defect on screen and now this. Used htc since the original Desire and never had anything. Seems switching manufacturer is a bad idea
Click to expand...
Click to collapse
Yes I also have a defect bottom speaker. Severe crackling above about 75% volume in the mid-ranges frequency-wise. I've owned it maybe three or four weeks? I'm thinking I may have to return the phone. I think you're perfectly justified in being pissed - I'm a bit pissed too - this is a $600 phone and getting speaker crackling this early in is pretty ridiculous. Maybe it's just a particle of dust/debris that's made it into the speaker but nevertheless there seems to be an issue with this phone's design and/or manufacturing as I've seen a couple other posts about this problem on Sony's site.
My Axon 7 had this issue as well but the speaker grill could be pretty easily cleaned with a sim ejector and that always resolved it. But the XZ2c seems to have a bit more of a tight area around the speaker which might be nearly impossible to clean without removing the screen assembly.

flyer_andy said:
Yes I also have a defect bottom speaker. Severe crackling above about 75% volume in the mid-ranges frequency-wise. I've owned it maybe three or four weeks? I'm thinking I may have to return the phone. I think you're perfectly justified in being pissed - I'm a bit pissed too - this is a $600 phone and getting speaker crackling this early in is pretty ridiculous. Maybe it's just a particle of dust/debris that's made it into the speaker but nevertheless there seems to be an issue with this phone's design and/or manufacturing as I've seen a couple other posts about this problem on Sony's site.
My Axon 7 had this issue as well but the speaker grill could be pretty easily cleaned with a sim ejector and that always resolved it. But the XZ2c seems to have a bit more of a tight area around the speaker which might be nearly impossible to clean without removing the screen assembly.
Click to expand...
Click to collapse
You can watch the xz2c teardown video on yt where you can see the internals. You can also see why they have to disassemble half of the phone for repair. There is a channel leading from the "gap" outside to the speaker inside. Regarding it is ip68 no piece of dust should make its way inside the speaker itself.
Apart from that i know how a broken speaker sounds and this one is broken. So either it is just a piece of s*** or they are powering it wrong. Can't remember ever having used it at 100% and even if it should be able to deal with it.
I bought a LG G6 as temporary replacement because it is ridicously cheap (paid 315€) and will send in my XZ2c tomorrow.
And while it is bigger and SD821 is noticeable after 835/845 you know what? It is also a good device...
Haven't decided yet if i'll keep the Sony after repair. Well first it has to be repaired (without damage).

Related

[Q] Anyone else with a buzzing earpiece?

I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
zakool21 said:
I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
Click to expand...
Click to collapse
Yes. It should be coveted under warranty irregardless of where you bought it from as the device itself is only a month old. They do not need proof of purchase
Swyped from my HTC Sensation Pyramid using my thumb and eyes
Thanks -- Talked to both HTC and T-Mobile.
HTC said they would repair it if I sent it in. T-Mobile said that I needed the phone to show up on my account (I only bought it last night) before they could determine warranty info, and that I'd be better of getting the receipt (which I don't have) and taking it back to the store it was purchased from.
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
I also have a buzzing noise. A first device I had was producing such a strong buzzing that I asked for an exchange. The second one is only producing this noise on certain calls and gets worse when increasing the volume. I an also wiling to try to clean buy I fear to void warranty by removing the sticker.
The sticker comes off very easily with a razor blade and is very easily replaceable. Remember, you're only removing a grille speaker, not the "void" sticker. Nobody could possibly be any the wiser.
zakool21 said:
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
Click to expand...
Click to collapse
Have not solved the issue for me.
Takeshi_Kintaro said:
Have not solved the issue for me.
Click to expand...
Click to collapse
That is very bad news. I was hoping that was the solution.
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
eadred said:
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
Click to expand...
Click to collapse
+1 1234567890
So, I will return my third sensation because of the buzzing problem. My shop is going to hate me so bad. On the other hand, no really my fault, is it?
But I will certainly not take another sensation for now. I will check back in a few months if htc has fixed the issues. I have no use for a phone that cannot make phone calls properly!
Can't believe htc is making such sophisticated devices, but is unable to make the mere phone function work properly.
I noticed my earpiece makes a light crackling noise when in phone calls. It does get worse with increased volume. I am going to deal with it for now and see if for some reason it gets better. I REALLY dont want to have to try and return my phone because I just returned another one and I dont want to be one of those people that abuses the warranty system.
Getting a buzzing on my new Sensation earpiece when on the phone, gutted right now. Just contacted HTC.
Sending my phone back, after 5 days, i can't stand it any longer!
Also have this problem... I'm going to try and replace it tomorrow
I hope they won't give me a refurbished one... I just bought mine on Saturday...
I noticed the buzzing yesterday. I have only had the phone for 3 days. I imagined I would be the only one having this problem. I don't have any problems returning the phone. I haven't returned one before, but I don't think I should have to settle for a brand new phone that can't perform its most simple function.
have the same problem ....
I replaced the phone today, after A TON of arguing with the store clerk... They were trying to make me send the phone to HTC warranty service, but in the end they gave in.
The new one only exhibits this problem moderately at the loudest speaker setting. Below or at medium it is not noticeable.
Overall I'm pleased with the outcome
so if this is a common issue
if I send my phone to the repair center how are they gonna repair it ...
Also the spare parts must be broken...
Not all of them are like that...Odds are you'd get a "better" device
Just got my Sensation today and am having the same issue: distortion at all volume levels - it sounds almost like a blown earpiece. I will probably end up exchanging it soon as I cannot stand the noise during calls.

Purchased an arrive used and loud speaker is not working

So nothing video or music or anything will come through the loud speaker. I took the phone apart and it looks like the speaker is ok. Could it be something else. Anyone have some insight I have not really tried fixing phone hardware before.
mainstang said:
Could it be something else.
Click to expand...
Click to collapse
Probably not helpful, but my sister once had a similar problem (with an EVO, but still...), she took the phone to Sprint, they took it apart, and it turned out she had chocolate in it. She had apparently kept it in her purse, and some sort of candy melted into it.
On the other hand, could it be a melted wire?
manstang, the Arrives are somewhat known for having a blown loud speaker, maybe yours is beyond the typical fuzzy sounding damage and just eventually quit working.
Sprint replaced one of my speakers toward the beginning of 2012, then in the summer when another one blew they said they quit replacing speakers and just replaced the entire device.
Since yours is completely silent it may be something other than that obviously, but good luck to you nonetheless.

Microphone not working after repair

I've had my Nexus 5 for over 3 years now and it has seen countless ROMs, Kernels, rooting, all that kind of stuff. I also bought it in white and decided after some time that I want a black one so I bought a frame and a back panel and moved everything over to the new assembly. Shortly, it has seen a lot of mods.
My father used it for some time and one day he droped it and the microphone didn't work anymore in calls.
The problem was simple: in calls or while recording audio on whatsapp and such, the mic didnt work. While playing back the recording, there was a slight noise, just as you would keep the record button pushed but not talk and let it record only background noise. I can't remember, though, if while in call and on speaker the mic worked.
I bought a used flex cable with mic, charging port and everything on it (of which I was told was new), switched the old one with it and while playing back the recorded audio you can hear an awful distortion with slight oscilations as where the words should fit in.
However, the other person can hear me while in call and on speaker, but the sound is very, very bad.
My guess is that the mic on the flex cable that I bought was broken as well.
I thought of going ahead an buying another flex from a more trusted seller, but I'd like to get some advice firstly.
I tried anything that could be done with the software, this clearly is a hardware problem. What do you think I should check? What could be broken besides what i already know?
Thank you and have a lovely day!
I don't know if this will help but this guy seems to have a similar problem you can try his solution.
https://www.google.com/amp/s/forum....nexus-5-microphone-speakerphone-t3043151/amp/
Sent from my Google Nexus 5 using XDA Labs
Hey!
Audio rec and calls use different microphones, however, I believe your problems are due to the connector slot on the PCB itself not due to flex cables. Just visually inspect your flex cables, do you see any strong fold lines or torn sections? If not it is quite unlikely.
Regarding the connector slot, find some repairmen who is able with a heat gun and flux, who can lift things from a pcb without damaging stuff. They can either reposition it or replace it.
Best of luck and I completely share your pain.
andreizet96 said:
I've had my Nexus 5 for over 3 years now and it has seen countless ROMs, Kernels, rooting, all that kind of stuff. I also bought it in white and decided after some time that I want a black one so I bought a frame and a back panel and moved everything over to the new assembly. Shortly, it has seen a lot of mods.
My father used it for some time and one day he droped it and the microphone didn't work anymore in calls.
The problem was simple: in calls or while recording audio on whatsapp and such, the mic didnt work. While playing back the recording, there was a slight noise, just as you would keep the record button pushed but not talk and let it record only background noise. I can't remember, though, if while in call and on speaker the mic worked.
I bought a used flex cable with mic, charging port and everything on it (of which I was told was new), switched the old one with it and while playing back the recorded audio you can hear an awful distortion with slight oscilations as where the words should fit in.
However, the other person can hear me while in call and on speaker, but the sound is very, very bad.
My guess is that the mic on the flex cable that I bought was broken as well.
I thought of going ahead an buying another flex from a more trusted seller, but I'd like to get some advice firstly.
I tried anything that could be done with the software, this clearly is a hardware problem. What do you think I should check? What could be broken besides what i already know?
Thank you and have a lovely day!
Click to expand...
Click to collapse
keoxkeox said:
Hey!
Audio rec and calls use different microphones, however, I believe your problems are due to the connector slot on the PCB itself not due to flex cables. Just visually inspect your flex cables, do you see any strong fold lines or torn sections? If not it is quite unlikely.
Regarding the connector slot, find some repairmen who is able with a heat gun and flux, who can lift things from a pcb without damaging stuff. They can either reposition it or replace it.
Best of luck and I completely share your pain.
Click to expand...
Click to collapse
Thank you for your answer. I know I'm replying after almost one year, but I have given up fixing the old Nexus. Maybe I will try opening it up again and checking what you said, but I don't think it is worth it anymore. I still power it up from time to time, just for the old days. Heh. ?

Pixel 4a creaky case issues

Hi,
I have recived a brand new pixel une weeks ago. After a week the case start to creaky/squeaky if pressed.
There is a lot of post on reddit...you can search it. I made a video to show the issue.
Google is sending me a new phone....I hope it have no issues.
My First Pixel 4a:
Second pixel after RMA:
some references:
https://www.reddit.com/r/GooglePixel/comments/ijqkl5/squeaky_back_on_4a/
https://www.reddit.com/r/Pixel4a/comments/irm64t/creaky_body/
https://www.reddit.com/r/Pixel4a/comments/ixgw2b/how_widespread_is_the_creaking/
https://www.reddit.com/r/GooglePixel/comments/ja73ic/pixel_4a_creaky_body_design_flaw/
https://www.reddit.com/r/Pixel4a/comments/irm64t/creaky_body/g505v5z/?context=3
https://www.reddit.com/r/Pixel4a/comments/jdjkot/pixel_4a_back_cover_squeaking_when_pressed_just/
https://www.reddit.com/r/pixel_phon...el_4a_creaking_flexing_on_the_back_under_the/
https://www.reddit.com/r/Pixel4a/comments/ixan3u/how_is_the_build_quality/
ikxdf said:
Hi,
I have recived a brand new pixel une weeks ago. After a week the case start to creaky/squeaky if pressed.
There is a lot of post on reddit...you can search it. I made a video to show the issue.
Google is sending me a new phone....I hope it have no issues.
There is the video:
https://www.youtube.com/watch?v=l87DgIugLT4
some references:
https://www.reddit.com/r/GooglePixel/comments/ijqkl5/squeaky_back_on_4a/
https://www.reddit.com/r/Pixel4a/comments/irm64t/creaky_body/
https://www.reddit.com/r/Pixel4a/comments/ixgw2b/how_widespread_is_the_creaking/
https://www.reddit.com/r/GooglePixel/comments/ja73ic/pixel_4a_creaky_body_design_flaw/
https://www.reddit.com/r/Pixel4a/comments/irm64t/creaky_body/g505v5z/?context=3
https://www.reddit.com/r/Pixel4a/comments/jdjkot/pixel_4a_back_cover_squeaking_when_pressed_just/
https://www.reddit.com/r/pixel_phon...el_4a_creaking_flexing_on_the_back_under_the/
https://www.reddit.com/r/Pixel4a/comments/ixan3u/how_is_the_build_quality/
Click to expand...
Click to collapse
People on reddit seem convinced that because their phone doesn't work then no phones work, and google sucks and why don't google listen to me, and i'm getting an iphone.
I put a case (spigen tough armor) on my phone and I can't hear a squeak. Maybe if I took the case off and tried to squash my phone I'd hear a squeak, but why would I want to do that? I wouldn't have thought there'd be much give; it's unlikely to be a case of "first it squeaks and then it breaks" because you can't push it that far. Perhaps if you pushed it really hard.... But it reminds me of the old joke "Doctor, it hurts when I do this"..."Well, stop doing it then".
_a! said:
People on reddit seem convinced that because their phone doesn't work then no phones work, and google sucks and why don't google listen to me, and i'm getting an iphone.
I put a case (spigen tough armor) on my phone and I can't hear a squeak. Maybe if I took the case off and tried to squash my phone I'd hear a squeak, but why would I want to do that? I wouldn't have thought there'd be much give; it's unlikely to be a case of "first it squeaks and then it breaks" because you can't push it that far. Perhaps if you pushed it really hard.... But it reminds me of the old joke "Doctor, it hurts when I do this"..."Well, stop doing it then".
Click to expand...
Click to collapse
sorry....the intersting part is not the quality of comments but the quantity of issues. My phone creaks near the sim slot. Now my phone is in my pocket and my poket is squeaking while i am walking....
Fortunately, after a discussion, seems google freeze my 15 day s period for "satisfied or refunded" policy: if my second pixel is creaky i can return it because is
definitely a production problem. I love my pixel 4a....but creaky is not acceptable for me.
ikxdf said:
Now my phone is in my pocket and my poket is squeaking while i am walking....
Click to expand...
Click to collapse
Right, yes that doesn't sound good!
Despite the negative commentary your device clearly has a build problem and should be managed under warranty. While I always use a case (spigen) that should not be an expectation unless specified by manufacturer and included with device.
FWIW - I do not have that issue (phone still feels solid sans case) but also use & carry it in a manner that rarely flexes the body/frame.
DB126 said:
Despite the negative commentary your device clearly has a build problem and should be managed under warranty. While I always use a case (spigen) that should not be an expectation unless specified by manufacturer and included with device.
FWIW - I do not have that issue (phone still feels solid sans case) but also use & carry it in a manner that rarely flexes the body/frame.
Click to expand...
Click to collapse
it start creaking after ~1 week. I use it normally and don't use skinny jeans. Seems like...it have no glue on border or missing pin on plastic case....
Today it start creaky sound near power button....
Mine creaks sometimes but its a budget device made out of plastic. Can't be expecting flagship level build quality.
mrsatan said:
Mine creaks sometimes but its a budget device made out of plastic. Can't be expecting flagship level build quality.
Click to expand...
Click to collapse
Respectfully disagree. Used lower end Moto phones for years, some half the price of the 4a. Never had a build quality issue (might have got lucky too). Plastic can be fine if overall structure is properly engineered. So far no issues with my 4a but it also rides in a protective case.
this is my second pixel after RMA:
Well, mine is also making hardcore creaking sound when being pushed between the buttons. Feels like I can shove it 1mm inside. But nowhere else do I get noises. Don't like that...
Mine is creaking real bad near the power button....returned and got a new one from amazon...so far so good, fingers crossed considering this issue seems to popup after a week or two of use
soundgarden104 said:
Mine is creaking real bad near the power button....returned and got a new one from amazon...so far so good, fingers crossed considering this issue seems to popup after a week or two of use
Click to expand...
Click to collapse
firste device...1week and second device only 3 days without creaky
Hi,
my Pixel started creaking near SIM card tray after cca 1 week. It is not that annoying currently but if it gets worse, I will consider RMA.
Anyway, I may as well live with it for the next year, 1,5y and only then do RMA Free new phone every 2 yrs - not bad
creak near the camera seems common, people claiming no creak might be using cases, because it doesn't creak in a case.
and the creak is not an issue more of an annoyance, which is fine with me.
One day after voting my device started creaking. Suddenly the device feels really cheap
anyone know how to fix this creeky issue? i
Yes buy a Motorola, which funnily enough Google bought then sold just to strip the patents. BUT unfortunately they didn't steal the build patents!... Sigh... More money than sense.
the creaking stopped thankfully, hope it stays that way, also got a case
My pixel 4a was making noise when pressing in the back under the camera and between the power and volume buttons, as well as over the power button. I ordered a replacement from Google but after few days, the same noise at the same location came back on the new device.
Despite I love this phone, I wouldn't have bought this device if I knew about this issue. I believe this is due to a bad internal design plus the heat of the CPU (actually the heat comes from the same area as the noise, so this could be what is destroying the glue of the case).
Arctic5824 said:
the creaking stopped thankfully, hope it stays that way, also got a case
Click to expand...
Click to collapse
Did you do something? Or it simply stopped?

Main microphone not working

Hello, hope everyone is doing well.
So all of the sudden the main microphone on the bottom of the phone stopped working. So I can only talk now using earbuds or on speakerphone, and ran the diagnostics which said contact samsung, who put me in touch with some third party.
Does anyone know if it's something I could repair myself or do I have to take it in to be fixed and about how much would each cost.
The only phones I have repaired before ha a straight class no curve. And no longer have a precise digital hotplate.
Or are there a another things I should be considering here? I have tried to look to see if there is dirt or anything but even using a jewelers loupe I couldn't really see anything.
Thanks in advance!
SpectraSoul said:
Spoiler: Post
Hello, hope everyone is doing well.
So all of the sudden the main microphone on the bottom of the phone stopped working. So I can only talk now using earbuds or on speakerphone, and ran the diagnostics which said contact samsung, who put me in touch with some third party.
Does anyone know if it's something I could repair myself or do I have to take it in to be fixed and about how much would each cost.
The only phones I have repaired before ha a straight class no curve. And no longer have a precise digital hotplate.
Or are there a another things I should be considering here? I have tried to look to see if there is dirt or anything but even using a jewelers loupe I couldn't really see anything.
Thanks in advance!
Click to expand...
Click to collapse
What happened before the "all of the sudden"?
If there was dirt in the inlet channel to the microphone, the microphone should pick up muffled sounds during the propagation of a strong acoustic wave.
What produced the message on the screen you attached?
If it's a hardware defect in the phone then you won't fix it yourself cheaper than at a service center, because you don't have spare parts and experience.
Usually immediately before the repair you should be informed of the cost. Calculate if it is cost-effective for you. Sometimes after such repairs there are further problems, because the main cause has not been removed
If it was blown or had a puncture, deformation or dirt then yes there would be some distorted sounds but I have tried recording audio in other apps.
There is a very short like disconnection click when recording out of that mic. Doesn't happen when I record from the other mic. But does make the same click of I start voice recorder but then no voice.
Didn't drop it or get it or get it dirty. Maybe I got a little moisture on it whenever I take a shower, but really not much, and the mic sealed. If it was the pcb board for the mic, that's like 15-20 on eBay, and if it's the actual mic like wiring, or driver I would just need the part number for the mic.
The image on the screen is from when you go through: Device care, then diagnostics. It gives the options to test all the functions that make your phone usable. I did then I reformatted. Did the tests again.
Yes you are right they said they couldn't give a price but maybe around 150.
I just sort of like fixing things yet have never attempted removing curved screen and without precise temp control I would worry about the battery.
I have most the tools and have removed flat screen glass on a 3d printers base hot plate. But because of the curve I wonder if it would need something to hear the edge at the same time.
I'm also on workers comp right now trying to save some money and curious if anyone has had a similar experience or at least had success fixing hardware problems or curved glass phones
Also just figured out that I can use my earbuds with bixby but can not get bixby or google to do voice to text through my Galaxy buds
Oops sorry last night I changed pages to check something and thought my post was deleted

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