Database Info

Does your 8X body creak/snap? See light where screen meets body/screen not flush?

Im wondering if other people's 8X's creak when squeezing the phone sideways or on the screen after a few minutes of use? Also I can see light leaking from the bottom where the screen meets the body of the phone. Want to know if I should get an exchange tomorrow at Microsoft Store since after that I'm pretty far from any Microsoft Stores until I'm past the return date.

My volume rocker squeaks a little and also moves back and fourth when I shake the phone. At the bottom of the phone on either side of the charging port there are light leaks, and on the left and right bottom sides too, which is annoying in the dark. Tempted to take mine back to Phones4u and ask for a new one..

Got a new phone and its much better. I didn't notice if light leaks through bottom anymore, but the screen is definitely more flush though not PERFECTLY flush.
Much more solid phone and power button also has a click and is easier to press now. No more creaks now.
Sent from my 8X using Board Express

I'll go and exchange mine then I think. Can you take a picture of it in the dark to show if you have any light leaks and post it up? I'd be very appreciative.
My power button feels a bit odd too, it doesn't have a click and feels squidgy, was thinking that earlier. Might have a go on the replacement in store and look at it in the dark to check for light leaks.
Edit: I've attached the best picture I could get of my light leaks/screen fitting. This is with brightness at max, taken with my DSLR. Was yours this bad? I'd be interested to see if this is an issue with other 8X's or just ours.

I haven't had any problems like that with mine yet. I started using a case after the first week though. Hopefully a replacement will fix the issue for you. That's a lot of light coming through.
Sent from my HTC 8x using Board Express

It is, it's awful. I'm kind of regretting getting the 8X over the 920 to be honest, the blacks seem very light on the screen and the colour seem very washed out (maybe it's just coming from an AMOLED screen that is doing it), might see what they can do for me in store today. We'll see.

Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!

SmokinWaffle said:
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
Click to expand...
Click to collapse
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.

matthew5025 said:
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
Click to expand...
Click to collapse
I went with the 920, had screen flickering issues and random rebooting on it, and all 3 of my replacements. Gave up and got a Note II. lol.

Yes, when I had mine it creaked and the camera lens moved around a little, and the screen was a tad squishy on the bottom right...HTC consistently has awesome designs but
There is always something wrong with their build quality that is maddening.
Sent from my DROID RAZR HD using xda app-developers app

Crack over Speaker holes
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!

Same again!
natstally said:
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Click to expand...
Click to collapse
Well after a month (again) my replacement 8X has developed the crack in the same place.
Phones 4U are gonna swap it for a black model this time, i'm wondering if it's the yellow plastic specifically that's bad. They were less cheery and helpful with the exchange this time stating that because it's a cosmetic fault they don't usually replace them and the first time was 'a goodwill gesture'.
I'm starting to wish i'd just gone for the extra price bump for the Lumia 920 instead now. Guess i'm lucky they've replaced them at all though but i still don't think a phone should crack of it's own free will after 4 weeks! http://forum.xda-developers.com/images/icons/advanced/drive.png
They also said it's not a widespread fault that they've been made aware of, i was actually hoping someone else on here would have had the same experience to help me confirm it wasn't just bad luck or whatever. I guess everyone else just has the corners rubbing off instead!

I guess I got lucky, my blue 8X seems pretty solid and all the buttons are clicky.

This phone has been available to purchase for one month. Give your thoughts!

I am not disappointed in my purchase. And the development is already extraordinary.
Sent from my Vipered M8

Lovin every second spent with this device. No complaints on my end.
Sent from my HTC6525LVW using XDA Premium HD app

Best phone on Verizon right now unless you're a cell phone photographer.
Sent from my HTC6525LVW using Tapatalk

Best phone I've had in years
Sent from my VZW HTC One M8

I like it a lot. Not the slightest bit of stuttering yet. I've yet to root because I don't need it yet and I'd like my warranty to last at least a few months. Sadly on stock my ps3 controller OTG doesn't work. Might sound pity but that was a huge letdown.
Sent from my HTC6525LVW using Tapatalk

I traded my lockeddown galaxy s4 and all its accessories for this phone as soon s-off had been achieved. lucky me that a friend was adding a new line but wanted the s4 and has zero intentions of doing any modifications to the the phone. I am very impressed with this phone my only irritation is that if I have one of my pics set as wallpaper after a restart it's totally zoomed in/resized. this isn't egregious enough for me to actually try and fix though... not that it stays long anyway being flash happy lol.

I am happy with mine. I have a few problems but they are relatively minor.
1. Speaker grills. Make sure you get one that the grills are flush with the glass if you are going to use a screen protector that goes around the speakers.
2. Why in the hell would HTC only put a red/green LED notification light on it???? That is plain stupid.

wtoj34 said:
I like it a lot. Not the slightest bit of stuttering yet. I've yet to root because I don't need it yet and I'd like my warranty to last at least a few months. Sadly on stock my ps3 controller OTG doesn't work. Might sound pity but that was a huge letdown.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
If you have an XBox 360 controller, they supposedly work via OTG also. I only have a wireless controller (which didn't come with a USB charger cable, or else I lost it) so I can't test it.
As far as the M8....I love it. Development is great, and the M8 itself is a fantastic device. I just wish the radios were a bit stronger. I have frequent issues at my gym with the reception cutting out, which apparently the phone doesn't deal with very well...I have to toggle airplane mode to get data going again, which happens usually 2-3 times during a workout. However, the reception inside my gym is horrible anyway (and it's only slightly better out in the parking lot. usually 1-2 bars, max).
Also, I do feel bad about hiding this beautiful phone inside of a case, but the damn thing is just too slippery...

Terrific phone, best available right now for sure. For a long time I completely undervalued a great stock software experience thinking CM would provide a better experience than, say, touchwiz. I was very wrong. CM on the GS3 was mostly stable, but that's just it... Mostly. It never got to the point of stability that CM7 enjoyed with Gingerbread. Things are different now.
HTC by far has the best stock experience of any manufacturer skin available. I find this experience to be equal to AOSP in my tastes. They did an elegant job.
Quality control/build quality is something I've learned a lot about by having this phone. I don't think I'm going to pit a metal chassis as highly as I did when deciding to go with this phone.
I had to return two of them due to minor imperfections and decided to settle with this one which over time is seeming to degrade dramatically.
- One of the plastic strips on the back is sunken in a bit and yields sharp edges when you run your fingers across it. It also looks bad from certain angles.
- My camera does not sit evenly in its hole. Rather, it's slightly tilted by 5-10 degrees. As far as I can tell this does not affect picture quality but again, feels unpleasant when your finger glides across the camera hole which you will occasionally.
- Speaking about fingers on camera, you'll be wiping it down a bit to clear the smudges. It's indented nature will make it harder to fully clean. Because of this, its easy to scratch the lens. I'm looking into camera lens protectors now.
- As mentioned, the speaker grills are problematic. Mine are mostly flush with the screen, but again, it's that MOSTLY again. On top of that, my bottom grill seems to have minor warping/a wavy surface. Light reflections emphasize this flaw but it's probably the least of my worries.
It's funny how I thought I was getting this phone for it's superior materials and build and ended up feeling unfulfilled in that aspect but being fully enamored with the software. Most of my build flaws are either diminished or not noticeable covered by a case, which I always use a little protection. Because of this, plastic is fine for me in the future if it means more consistent quality and longevity. I don't feel the superior materials when I'm using a case anyway.
Sent from my HTC6525LVW using Tapatalk

thunderbls said:
I traded my lockeddown galaxy s4 and all its accessories for this phone as soon s-off had been achieved. lucky me that a friend was adding a new line but wanted the s4 and has zero intentions of doing any modifications to the the phone. I am very impressed with this phone my only irritation is that if I have one of my pics set as wallpaper after a restart it's totally zoomed in/resized. this isn't egregious enough for me to actually try and fix though... not that it stays long anyway being flash happy lol.
Click to expand...
Click to collapse
Damn you got so lucky!
I had to sell Note 3 (locked) to get this phone. I also had a One Max in between.
85gallon said:
I am happy with mine. I have a few problems but they are relatively minor.
1. Speaker grills. Make sure you get one that the grills are flush with the glass if you are going to use a screen protector that goes around the speakers.
2. Why in the hell would HTC only put a red/green LED notification light on it???? That is plain stupid.
Click to expand...
Click to collapse
1. This is true. My first and second HTC One M7 had bad problems with unevenness.
2. Thats the best part about it. I love it! The HTC One M7 the light was barely noticeable. Now I can see it!
Div033 said:
Terrific phone, best available right now for sure. For a long time I completely undervalued a great stock software experience thinking CM would provide a better experience than, say, touchwiz. I was very wrong. CM on the GS3 was mostly stable, but that's just it... Mostly. It never got to the point of stability that CM7 enjoyed with Gingerbread. Things are different now.
HTC by far has the best stock experience of any manufacturer skin available. I find this experience to be equal to AOSP in my tastes. They did an elegant job.
Quality control/build quality is something I've learned a lot about by having this phone. I don't think I'm going to pit a metal chassis as highly as I did when deciding to go with this phone.
I had to return two of them due to minor imperfections and decided to settle with this one which over time is seeming to degrade dramatically.
- One of the plastic strips on the back is sunken in a bit and yields sharp edges when you run your fingers across it. It also looks bad from certain angles.
- My camera does not sit evenly in its hole. Rather, it's slightly tilted by 5-10 degrees. As far as I can tell this does not affect picture quality but again, feels unpleasant when your finger glides across the camera hole which you will occasionally.
- Speaking about fingers on camera, you'll be wiping it down a bit to clear the smudges. It's indented nature will make it harder to fully clean. Because of this, its easy to scratch the lens. I'm looking into camera lens protectors now.
- As mentioned, the speaker grills are problematic. Mine are mostly flush with the screen, but again, it's that MOSTLY again. On top of that, my bottom grill seems to have minor warping/a wavy surface. Light reflections emphasize this flaw but it's probably the least of my worries.
It's funny how I thought I was getting this phone for it's superior materials and build and ended up feeling unfulfilled in that aspect but being fully enamored with the software. Most of my build flaws are either diminished or not noticeable covered by a case, which I always use a little protection. Because of this, plastic is fine for me in the future if it means more consistent quality and longevity. I don't feel the superior materials when I'm using a case anyway.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
-Plastic Strips: Wow, that does blow. After you mentioned that I tested mine to see if they were like yours. Not at all. Completely smooth. You cannot detect a variance in height variance. Even while running my fingernail over them.
- Camera fit: I inspected mine; Perfect symmetry.
- Speaker grills. I know this issue well because of M7. I got lucky on this one because that offset drove me insane.
TBH: with all the little tweaks your phone has... It sounds like it has been dropped or twisted. Yes it could be bad build quality as well but I would really hate to think that.
is there any way you can exchange yours? Mine is near perfect, its sad to see yours is so... crappy.

scrosler said:
-Plastic Strips: Wow, that does blow. After you mentioned that I tested mine to see if they were like yours. Not at all. Completely smooth. You cannot detect a variance in hight however, as suspected the material feels different but not unexpected
- Camera fit: I inspected mine as well. Perfect symmetry.
- Speaker grills. I know this issue well because of M7. I got lucky on this one because that offset drove me insane.
TBH: with all the little tweaks your phone has... It sounds like it has been dropped or twisted. Yes it could be bad build quality as well but I would really hate to think that.
is there any way you can exchange yours? Mine is near perfect, its sad to see yours is so... crappy.
Click to expand...
Click to collapse
Yeah I just got unlucky but oh well I'll live. The first time it was a tiny crack in the corner, the second time was a bump on the bottom speaker grill and was tired of replacing so I decided to just live with the third. I feel like it's punishment for being so picky or something lol
I'm past the 14 day return window but even if I wasn't I was tired of bothering the people at the Verizon store. It's a third party one and they were really nice and helped me keep my unlimited data, so I felt like I was being a hassle. It's also my fault for not examining it close enough to notice the crooked camera, even when they were insisting that I deeply inspect it before going with it.
No drops at all either. I've had it in a case practically since I got it as well. Hell maybe it's the case's fault (for the plastic bands, at least). Sounds like you got lucky, I figure it's just my turn to have some quirks as I've been pretty lucky with tech up to this point. Honestly I'm probably making them sound a lot worse than they actually are too.
Sent from my HTC6525LVW using Tapatalk

scrosler said:
2. Thats the best part about it. I love it! The HTC One M7 the light was barely noticeable. Now I can see it!
Click to expand...
Click to collapse
Well I am having that problem with this phone. It is barely noticeable. But I am coming from a Moto RAZR MAXX with a large LED that is capable of multiple colors. I had lightflow set to use blue/white mostly. Some yellow. I guess the main reason I am *****ing is because I am red/green color blind. I can't tell the difference in the colors they offer (red/green)
I don't expect special treatment, but WHY do companies CONTINUE to offer colors that are not visible/distinguishable by about 10% of the population? Why not just use easily distinguishable colors? Like Blue and Yellow.
[/rant]

I'm happy with mine. I don't see any of the flaws mentioned here or anywhere else for that matter. Camera, speaker grills, screen, they are all as they should be. As far as I can see anyway. I love this phone.
That said, I do have one and only one beef about it. The notification LED. No, not that it's not bright enough or the colors available. It's that it only stays on for 5 minutes or so. I'll admit I haven't spent a whole bunch of time searching for an answer but I've spent enough and have yet to come up with a way to make it stay on until I've looked at whatever it is it's notifying me about. Sounds like it's been this way a bit for HTC for a while though. This is my first HTC phone and I'm used to picking up the phone and seeing that light flash. Regardless of how long ago it's been since I've received a call, text or whatever. I'd much prefer to be able to just glance at the phone and see if anything's happening as opposed to having to pick it up and turn on the screen.
I suppose they do it for battery savings. Don't know. But, I find it hard to believe that turning that little diode off after 5 minutes saves anything worth saving. It's not like it's going to be 2 days before I look at it. That said, I can't blame it on the phone. It's HTC's software that comes into play there.
Anyway, other than that, I'm a happy camper.

Yes, yes I did.. get lucky with obtaining this phone. ???

Div033 said:
Yeah I just got unlucky but oh well I'll live. The first time it was a tiny crack in the corner, the second time was a bump on the bottom speaker grill and was tired of replacing so I decided to just live with the third. I feel like it's punishment for being so picky or something lol
I'm past the 14 day return window but even if I wasn't I was tired of bothering the people at the Verizon store. It's a third party one and they were really nice and helped me keep my unlimited data, so I felt like I was being a hassle. It's also my fault for not examining it close enough to notice the crooked camera, even when they were insisting that I deeply inspect it before going with it.
No drops at all either. I've had it in a case practically since I got it as well. Hell maybe it's the case's fault (for the plastic bands, at least). Sounds like you got lucky, I figure it's just my turn to have some quirks as I've been pretty lucky with tech up to this point. Honestly I'm probably making them sound a lot worse than they actually are too.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Just a follow up to this and a warning to any others out there, I managed to reset my camera lens to a very level angle (maybe 0.5-1 degrees off still) by pressing gently but firmly down on the raised side.
I think what may have happened is I pressed down a little too hard when cleaning the lens, causing it to become uneven. So be gentle when you wipe down your camera lens!
Sent from my HTC6525LVW using Tapatalk

Definitely happy with my purchased of the M8. 1 flaw we all kno Wat that is but besides that I pleased . Not one lag unlock boot loaders s-off can't get no better. And 6 sense smooth no delays waiting for apps to open.
Sent from my Insanely powered M8 using Tapatalk

Not so sure if I'm happy with mine yet. I am not liking this camera and it might be a deal breaker. I like being able to zoom and crop photos and the resolution is just too low. Also I don't notice any improvement with low light shots. Right now I'm debating about getting a gs5. Trying to figure out if I still want to mod my phone. I had a rezound which I enjoyed flashing.
The strengths of this phone
1. Very smooth and responsive.
2. Phone speakers sound great.
3. Overall audio quality is good
4. Very refined sense.
5. Cut and paste texting(sense feature).
6. Great front facing camera
7. Sd slot
8. Soff and root
9. Remote
10.gestures! I love the tap to wake
The bad
1. Poor camera
2. Non removable battery(not a huge deal but nice to have)
3. I don't feel the aluminum body is very rugged and will show drops or scratches very pronounced.
4. Slippery why aluminum if I have to buy a case anyway.
5. When I hold it I get the feeling it's premium but it also feels fragile.
6. Battery life isn't what I expected.(I've only had the phone for a week so I think it's still working itself out.)
Overall good phone but camera ruins it.
Sent from my HTC one m8

xmoox said:
Not so sure if I'm happy with mine yet. I am not liking this camera and it might be a deal breaker. I like being able to zoom and crop photos and the resolution is just too low. Also I don't notice any improvement with low light shots. Right now I'm debating about getting a gs5. Trying to figure out if I still want to mod my phone. I had a rezound which I enjoyed flashing.
The strengths of this phone
1. Very smooth and responsive.
2. Phone speakers sound great.
3. Overall audio quality is good
4. Very refined sense.
5. Cut and paste texting(sense feature).
6. Great front facing camera
7. Sd slot
8. Soff and root
9. Remote
10.gestures! I love the tap to wake
The bad
1. Poor camera
2. Non removable battery(not a huge deal but nice to have)
3. I don't feel the aluminum body is very rugged and will show drops or scratches very pronounced.
4. Slippery why aluminum if I have to buy a case anyway.
5. When I hold it I get the feeling it's premium but it also feels fragile.
6. Battery life isn't what I expected.(I've only had the phone for a week so I think it's still working itself out.)
Overall good phone but camera ruins it.
Sent from my HTC one m8
Click to expand...
Click to collapse
If you get a GS5, make sure you get one with a good camera. They are failing miserably. LOL
https://www.yahoo.com/tech/samsung-to-replace-galaxy-s5-phones-affected-by-faulty-84127046184.html

xmoox said:
Not so sure if I'm happy with mine yet. I am not liking this camera and it might be a deal breaker. I like being able to zoom and crop photos and the resolution is just too low. Also I don't notice any improvement with low light shots. Right now I'm debating about getting a gs5. Trying to figure out if I still want to mod my phone. I had a rezound which I enjoyed flashing.
The strengths of this phone
1. Very smooth and responsive.
2. Phone speakers sound great.
3. Overall audio quality is good
4. Very refined sense.
5. Cut and paste texting(sense feature).
6. Great front facing camera
7. Sd slot
8. Soff and root
9. Remote
10.gestures! I love the tap to wake
The bad
1. Poor camera
2. Non removable battery(not a huge deal but nice to have)
3. I don't feel the aluminum body is very rugged and will show drops or scratches very pronounced.
4. Slippery why aluminum if I have to buy a case anyway.
5. When I hold it I get the feeling it's premium but it also feels fragile.
6. Battery life isn't what I expected.(I've only had the phone for a week so I think it's still working itself out.)
Overall good phone but camera ruins it.
Sent from my HTC one m8
Click to expand...
Click to collapse
There was recently a leaked photo of a Verizon Xperia Z2. I'd sooner get a Z2 than a GS5.
I agree with many of your points though I just don't think anyone should have to deal with the horror that is Touchwiz.
Sent from my HTC6525LVW using Tapatalk

Of course, the One (M8) isn't a phone that's going to be to everyone's tastes. It's amazing product, the camera is fantastic and the battery has improved a bit and also with its with it's stunning design, this with the price. Everything I'm looking for a smartphone, its already here! Since I bought my M8, I did embrace and love it since then.

Busted Screen...Design flaw?

:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF

I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I

I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.

Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I

I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/

Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I

psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.

Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?

Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.

psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?

DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.

You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.

stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.

Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH

First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.

I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I

I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.

i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app

This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all

Bottom speaker defect

Yeah well, was very happy with the device until today.
Bottom speaker produces horrible crackling sound when playing any sound. It's just defect from now to then.
Thanks to Amazon i can now send it for repair and am already sure that there will be anything like scratches, bad gaps or whatever...
Not even speaking of IP rating.
Did anyone else have a defect speaker? Because after that short time and rarely using it this is rather strange.
Actually i'm pretty pissed about Sonys quality. Always thought it was good, but some days ago my wife's X compact got a defect on screen and now this. Used htc since the original Desire and never had anything. Seems switching manufacturer is a bad idea

ALL manufacturers have defects. Getting my XZ2C next week, but issues like this are standard for any manufacturer and shouldn't put you off any brand. Either get your phone repaired, or deal with the crackling.
My HTC M7 failed once. My HTC M9 failed twice. My HTC 10 has also failed twice and on the second repair they scratched the backlight on the Recents button. Their quality control is the same. Such is life. Getting worked up about it won't solve anything.

Flynnchen82 said:
Yeah well, was very happy with the device until today.
Bottom speaker produces horrible crackling sound when playing any sound. It's just defect from now to then.
Thanks to Amazon i can now send it for repair and am already sure that there will be anything like scratches, bad gaps or whatever...
Not even speaking of IP rating.
Did anyone else have a defect speaker? Because after that short time and rarely using it this is rather strange.
Actually i'm pretty pissed about Sonys quality. Always thought it was good, but some days ago my wife's X compact got a defect on screen and now this. Used htc since the original Desire and never had anything. Seems switching manufacturer is a bad idea
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Yes I also have a defect bottom speaker. Severe crackling above about 75% volume in the mid-ranges frequency-wise. I've owned it maybe three or four weeks? I'm thinking I may have to return the phone. I think you're perfectly justified in being pissed - I'm a bit pissed too - this is a $600 phone and getting speaker crackling this early in is pretty ridiculous. Maybe it's just a particle of dust/debris that's made it into the speaker but nevertheless there seems to be an issue with this phone's design and/or manufacturing as I've seen a couple other posts about this problem on Sony's site.
My Axon 7 had this issue as well but the speaker grill could be pretty easily cleaned with a sim ejector and that always resolved it. But the XZ2c seems to have a bit more of a tight area around the speaker which might be nearly impossible to clean without removing the screen assembly.

flyer_andy said:
Yes I also have a defect bottom speaker. Severe crackling above about 75% volume in the mid-ranges frequency-wise. I've owned it maybe three or four weeks? I'm thinking I may have to return the phone. I think you're perfectly justified in being pissed - I'm a bit pissed too - this is a $600 phone and getting speaker crackling this early in is pretty ridiculous. Maybe it's just a particle of dust/debris that's made it into the speaker but nevertheless there seems to be an issue with this phone's design and/or manufacturing as I've seen a couple other posts about this problem on Sony's site.
My Axon 7 had this issue as well but the speaker grill could be pretty easily cleaned with a sim ejector and that always resolved it. But the XZ2c seems to have a bit more of a tight area around the speaker which might be nearly impossible to clean without removing the screen assembly.
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You can watch the xz2c teardown video on yt where you can see the internals. You can also see why they have to disassemble half of the phone for repair. There is a channel leading from the "gap" outside to the speaker inside. Regarding it is ip68 no piece of dust should make its way inside the speaker itself.
Apart from that i know how a broken speaker sounds and this one is broken. So either it is just a piece of s*** or they are powering it wrong. Can't remember ever having used it at 100% and even if it should be able to deal with it.
I bought a LG G6 as temporary replacement because it is ridicously cheap (paid 315€) and will send in my XZ2c tomorrow.
And while it is bigger and SD821 is noticeable after 835/845 you know what? It is also a good device...
Haven't decided yet if i'll keep the Sony after repair. Well first it has to be repaired (without damage).

Flip Motor Durability

I see that they have confirmed 100000 flips. 28 flips per day for 5 years. The problem is, I'm pretty sure that we're going to use more than 28 flips a day e.g. face unlock, manual flip control, Instagram stories, video calls, taking multiple front video clips (vloggers) etc. I'm a bit worried about it failing in 2 years. So would it be durable enough for the long run?

Only way to find out is waiting 2 years I guess, it's hard to judge. In case Asus messes things up and they start to break everywhere then that would not only hurt Asus's image but also overal all motor controlled camera's.
I personally think it would be fine, perhaps a iFixit rating would soften the blow if they would deem it easy to repair.

That would likely suggest it has ~10% chance of failure after 100,000 flips, and very, very few people would average more than 25 a day over 2 years.
The mech looks well designed, to me.
However if you drop your phone a lot, this probably isn't the device for you.

I'm really not worried at all.

I think the YouTuber JerryRigEverything is gonna do a test on the durability of the camera in the next few weeks, since he's already pre-ordered it.
That being said, it should last for 2-3 years when most users would be onto another phone, and it doesn't seem like it will break anytime soon.

I'm not actually worried, I'm just a bit concerned about longevity.

I already spotted a video on youtube of a guy having one where the camera would not return flat properly already, but it was in spanish so hard to understand.

I'm more worried about dust, lint, and other flotsam and jetsam getting behind, beneath, and alongside the mechanism thereby causing it to gunk up and either not open, or not close properly. I'll stick with my OnePlus 6 non-T version.

jaseman said:
I'm more worried about dust, lint, and other flotsam and jetsam getting behind, beneath, and alongside the mechanism thereby causing it to gunk up and either not open, or not close properly. I'll stick with my OnePlus 6 non-T version.
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True, the OnePlus 7 pro has a rubber ring around the base of the pop up camera. The zenfone 6 doesnt have any kind of water protection. So that might be an issue.

Jt380p said:
True, the OnePlus 7 pro has a rubber ring around the base of the pop up camera. The zenfone 6 doesnt have any kind of water protection. So that might be an issue.
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Until we see a tear-down, I wouldn't be so sure that there isn't any protection. I've heard it's at least splash resistant which I think most models are these days. One thing is not having IP certification but you don't need that to make rudimentary rubber seals.
Of course it'll be difficult to do especially with how much of it is exposed. It's definitely easier for the 7 Pro because pretty much all of it is internal.

Jt380p said:
I'm not actually worried, I'm just a bit concerned about longevity.
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Now days no one bothered keep a device for more than 2 years. So, it doesn't bother much.
---------- Post added at 11:36 AM ---------- Previous post was at 11:35 AM ----------
Now days no one bothered keep a device for more than 2 years. So, it doesn't bother much.

Stepper motor!
We all have to wait for a proper teardown of zenfone 6.
But I am sure the liquid cool metal stepper motors are quite durable.
Company claims 28 selfies everyday for 5 years.

We'll have to wait a little until we get to know how reliable is the flip camera. But it feels reliable and strong from what I've seen so far

Keep them oil d up

Debugabriyano said:
Keep them oil d up
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Don't do this if you don't want to kill your camera!

my camera motor failed in 6 weeks. Sent it in for repair and looks like they are waiting on parts...

As far durability is there but problem is dust accumulation and hinge is getting loose (not getting fully retract).
I was skeptical about the durability but so far camera is sturdy.

Week after owning mine hinge was now loose

lukem99626 said:
Week after owning mine hinge was now loose
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After almost seven months of operation, I see absolutely no difference from how it worked the first day.

I got my phone on 5July 2019 and till date it's working flawlessly. Even it once fell into road side drain and was fully sunk in water for about 8-10sec but it runs buttery smooth and thus the camera.
IMO this phone is just superb and much more better than Chinese ****s like Vivo, OP, Oppo, Xiaomi etc