orange / yellow tint on left side of screen z3 - Xperia Z3 Q&A, Help & Troubleshooting

For the 2nd time now on my xperia z3 I have an orange / yellow tint on the left side of the screen. It's almost parallel with magnetic charging port which was the same place as last time. Getting it repaired last was a nightmare. Although Sony were quick to accept for repair they send to 3rd who took over to fix and sent back phone in worse condition with speakers and phone back together all loose and creaky. They took back and another week later I got back again good as new.
It's a shame I really like this phone.
Anyone know what could cause this? Self diagnostics on phone says it's all good
Can't really be without a phone for another week

kooli9 said:
For the 2nd time now on my xperia z3 I have an orange / yellow tint on the left side of the screen. It's almost parallel with magnetic charging port which was the same place as last time. Getting it repaired last was a nightmare. Although Sony were quick to accept for repair they send to 3rd who took over to fix and sent back phone in worse condition with speakers and phone back together all loose and creaky. They took back and another week later I got back again good as new.
It's a shame I really like this phone.
Anyone know what could cause this? Self diagnostics on phone says it's all good
Can't really be without a phone for another week
Click to expand...
Click to collapse
Your not the only one had min swapped already 4 times. dont even use the USB charger any more have bought the QI casing and still problem occurs.
BTW had same issue with the Z2
after this phone no more Sony really disappointed in the quality

kooli9 said:
For the 2nd time now on my xperia z3 I have an orange / yellow tint on the left side of the screen. It's almost parallel with magnetic charging port which was the same place as last time. Getting it repaired last was a nightmare. Although Sony were quick to accept for repair they send to 3rd who took over to fix and sent back phone in worse condition with speakers and phone back together all loose and creaky. They took back and another week later I got back again good as new.
It's a shame I really like this phone.
Anyone know what could cause this? Self diagnostics on phone says it's all good
Can't really be without a phone for another week
Click to expand...
Click to collapse
i have exactly the same but not from the very beginning, now after some months.
did you found any solution?
thanks

Sony replaced the phone after 2nd time and it's just done it again. I'm escalating with Sony as this is 3 times in 12 months with 2 different phones.
I use a case mate clear and notice this is the only part the case doesn't cover.
If you press on the frame where the orange is it transfers to screen which leads me to believe the frame is weak there. Once I get it fixed I'm changing cases to a ringke. The official Sony case completely covers that side so think it must be linked.
What cases are you using?

kooli9 said:
Sony replaced the phone after 2nd time and it's just done it again. I'm escalating with Sony as this is 3 times in 12 months with 2 different phones.
I use a case mate clear and notice this is the only part the case doesn't cover.
If you press on the frame where the orange is it transfers to screen which leads me to believe the frame is weak there. Once I get it fixed I'm changing cases to a ringke. The official Sony case completely covers that side so think it must be linked.
What cases are you using?
Click to expand...
Click to collapse
I never use cases, I don't like cases

Related

[Q] Busted LCD got blue screen?

Okay strait to the point! I've got a Galaxy S2 with Android 4.0.3 bought it 4 months ago.
I accidently dropped my phone and cracked my screen on the bottom right corner. The crack went from bottom and a diagonal line up til the right side. I took a picture below.
imageshack(.)us/photo/my-images/685/20120326152703.jpg
This happened about 2 months ago. No problem since. I dropped the phone a few times afterward but it didnt seem to affect it lucky me.
Yesterday i tried watch some series over my WIFI and the phone got really hot around the camera area. The phone wasn't acting well either and then battery dropped from 75% til about 10% in 10 minutes without any video still showing up. (Never had that problem before). I stopped using it and instead put it on recharge for the next day. And today on the morning it was still okay. Went to school and back with the mobile still working. Put it on my table and checked my PC.
About 2 hours later while cheking up on my galaxy i discovered this.
imageshack(.)us/photo/my-images/198/20120326153629.jpg
I think that the LCD finally busted but i need to be sure if it has something to do with the previous crack and also if you could provide any info about what to do with it? Does my warrenty cover this? Or do i need extra insuranse?
I really need help right now LCD blackned spots
The screen has started to turn black from the core of the LCD leak. I now really think this is a broken LCD screen and not a software problem. If someone knows what i could do to fix this i really could need the help right now.
Someone correct me if I'm wrong,
But it sounds to me like you've busted the digitizer portion of your device. As to it being caused by the small crack on your screen.. i don't really know(can't really see if it's a crack in the glass or digi). At any rate, judging from the second picture you provided us it most definitely looks like you damaged the digitizer.
Most companies don't really cover damaged screens caused by users. However, being that your S2 is only 4 months old you could possibly pass it as "it did it by itself, I don't know what happen". Worth a shot I guess...
If all fails you could bring it to a electronics repair shop or you can repair it yourself via a digitizer part bought on ebay(probably pretty expensive being that its part of the screen)
If all else fails check ebay for a new screen.
cbr69er said:
If all else fails check ebay for a new screen.
Click to expand...
Click to collapse
http://www.ebay.com/itm/Full-LCD-Di...ltDomain_0&hash=item27c3101beb#ht_1618wt_1185
If your thinking about taking the DIY road I found a screen for you.Quick note about buying something overseas on eBay: it usually takes awhile for the part to ship and even when you get it, the part may not be functional. But don't fret, eBay is usually pretty good about stuff like this so a working part will be guaranteed or your money back!
If you do decide to repair it yourself I would first research A LOT about your phone. Especially, the disassembly guide! Try to use only credible guides such as iFixit, repair universe etc.
This only applies to flex ribbon cables:
when replacing screens sometimes you have to plug it in a few times before you actually get it to respond(could be cause by oxidation of the pins) if thats the case, you could try to take a #2 pencil eraser and gently rub against the pins and remove the oxidation...
Good Luck!
Please let me know how it goes!
rhodium9 said:
As to it being caused by the small crack on your screen.. i don't really know(can't really see if it's a crack in the glass or digi).
Click to expand...
Click to collapse
Yes it is really a crack and a very annoying one. It doesn't cause any problems with the touch-function, so I've been using it normally but for the screen, it has gone completely black but for the top right part still a little darkblue. I think I'm going with your first answer and try to check it in on warranty have had a bit luck with it past couple of times but im not sure about changing it myself. If having no luck with warranty then maybe ill try doing it myself.
at any rate weather you get warranty to change it or you fix it yourself maybe youll learn to be more careful and get a case maybe???

Yellow spots on display.

Hi.
I have a yellow spot on the display. It seems to be the same like many people had it on the HTC One X. I had it too, on the One X.
I read, it was something with some glue in the display.
Cheers
factory warranty covers it so bring it back and if its whitin 28 days of purchase, demand a new sealed box as consumer right entitles you on.
That looks like a manufacturer defect right there. Get it exchanged ASAP.
Display Issues
Forgive me, but what's wrong with These Displays These days? Or am I doing something wrong?
I've been having Trouble with spots on Displays for years.
When it came out I bought a HTC One X. After a month there appeared a yellow spot on the left edge. I brought it back, waitet for 1,5 months and then became back my device with a replaced Screen and battery.
After another month i got again a yellow line... It was always the same, at first there is a slightly yellow line on the left or right edge, after a while it gets darker and darker and turns violet/Brown.
I returned my htc one x 3 times, after the 4th attempt to repair i became the Money back.
After that i bought a HTC One X Plus. Same Story! I returned it 3 times for the same Screen issues, in the end after another year struggling I became again the Money back.
Then i bought a Xperia Z2: Believe it or not, again same pain 3 attempts to repair and then Money back.
The good Thing is, I always got the Money back. But i buy a device for using and working with it, not for having this Trouble.
In december 2014 i bought a Xperia Z3. Yesterday I noticed a yellow line on the left edge ...
In the meanwhile i bought a Surface Pro 2 also... and had the same Trouble, I had to send it in because of yellow lines ("just" one time, for now...)
What is going wrong here?
Its probably the glue, I guess you are just very unlucky. I went through two One Xs and luckily no yellow spots, in fact I have never gotten any device with that. Just get a warranty replacement, nothing else you can do. Its pretty bad on your phone, I believe its UV cured glue.
Info
The_Rick said:
Forgive me, but what's wrong with These Displays These days? Or am I doing something wrong?
I've been having Trouble with spots on Displays for years.
When it came out I bought a HTC One X. After a month there appeared a yellow spot on the left edge. I brought it back, waitet for 1,5 months and then became back my device with a replaced Screen and battery.
After another month i got again a yellow line... It was always the same, at first there is a slightly yellow line on the left or right edge, after a while it gets darker and darker and turns violet/Brown.
I returned my htc one x 3 times, after the 4th attempt to repair i became the Money back.
After that i bought a HTC One X Plus. Same Story! I returned it 3 times for the same Screen issues, in the end after another year struggling I became again the Money back.
Then i bought a Xperia Z2: Believe it or not, again same pain 3 attempts to repair and then Money back.
The good Thing is, I always got the Money back. But i buy a device for using and working with it, not for having this Trouble.
In december 2014 i bought a Xperia Z3. Yesterday I noticed a yellow line on the left edge ...
In the meanwhile i bought a Surface Pro 2 also... and had the same Trouble, I had to send it in because of yellow lines ("just" one time, for now...)
What is going wrong here?
Click to expand...
Click to collapse
where r u living?
u should select better retailer
Well it's getting difficult, i live in Switzerland and bought the 5 mentioned Devices from 3 different retailers
The_Rick said:
Well it's getting difficult, i live in Switzerland and bought the 5 mentioned Devices from 3 different retailers
Click to expand...
Click to collapse
Bad luck, dude
It seems that yellow spots do happen in some of the phones manufactured in a certain period of time and cause mainly by the OCA(Optical Clear Adhesive) glue between the glass and digitizer
Thanks for your replies, i'm gonna return the phonre for repair again.
Could this Problem be connected with heat issues? All the Devices ( well, except maybe the xperia z3) could get very hot.
Yeah that can also cause that, do you live in a very hot area? I went to med school in a place where it commonly reached 45C/113F+ in the summer and I still never got this issue with my LG Optimus 2X, HTC One X and HTC Butterfly
Well no, it's not that warm here, it barely gets to 30C in Summer, and I got the issues also in winter... But my htc's and the z2 were itself good heaters
Did you solve this issue ? Did you need to replace screen ?
unclesem said:
Did you solve this issue ? Did you need to replace screen ?
Click to expand...
Click to collapse
Yeah, unfortunately I had to replace the screen.
Actually they replaced the screen 3 times and after that (and after quite a bit of fight ) I returned the phone to the seller.
I seem to have some kind of bad luck in that regard, here is my statistic for the past few years:
Yellow spots on HTC One X -> screen replaced 3 times
Yellow spots on HTC One X + -> screen replaced 3 times
Yellow spots on Sony Xperia Z2 -> screen replaced 3 times
Yellow spots on Sony Xperia Z3 -> screen replaced 3 times
Yellow spots on Microsoft Surface Pro 2 -> screen replaced 1 time, it's yellow again and has to be replaced but I need it for work
And now:
Yellow spots on Microsoft Lumia 1520, have to send it in
I thought that I do something wrong (although I never had these Issues before HTC One X), then a few weeks ago I went to an electronics reseller to take a look at an exposed Surface Pro 3 and saw that picture... Look at that the yellow line on the left edge :silly:
You're very very unlucky mate....
3 different retailers and 5 different devices, with similar/same problems? There's something wrong happening there..
Sent from my D6653 using XDA Free mobile app

[Q] HELP Damaged LCD, should I send to Sony for repair?

Basically, my white variant of the Z3 is suffering from blue/purple spots/blurs on the top right of my screen and it's really annoying, especially at high levels of brightness. This randomly appeared out of nowhere and I've also noticed that before this appeared my white balance was more blue-ish compared to my friends black variant of their Z3. Both had white balance set to default but on maximum brightness mine always appeared more blueish when theirs appeared more richer in black and whites.
Anyway, attached below are 2 pictures I took from my old SP to show you what I am suffering from, should I send my phone to Sony for repair? Also, my white variant has slight gaps in build quality like the others found in early batches. Another problem, while trying to get my week of production paper out with a pair of tweezers, I messed up real bad and pushed the whole thing inside the phone. I'm assuming I need it for them to repair my phone under warranty? I think I can resolve it by leaving them a note saying that the paper is inside the phone somewhere, just not where they would look normally lol.
Yeah send it for repair, I don't think you need a note, as I don't think its that big of a deal (the paper).
Sent it into repair 2 weeks ago, just got it back. They didn't do anything but update the devices software, wow -_-
SammyXNA said:
Sent it into repair 2 weeks ago, just got it back. They didn't do anything but update the devices software, wow -_-
Click to expand...
Click to collapse
Did they even know why you sent it to them? I would complain. Not acceptable.
Update on my situation: I couldn't be bothered to send my device back into repair after they did nothing the first time. But something else happened this time, I haven't exposed my phone to water since the repair, last week I showed off my phones waterproof ability and it failed quite embarrassingly... Shortly after exposure the LCD just died, the phone itself was on but the screen was just dead. So I sent it into repair once again, I honestly don't think they tested the IP rating after reassembling it from the first time. Really hope they don't mess up again otherwise I'm going to lose myself.
EDIT: They did the right thing this time and sent a me a new phone. Went from W38 to W52.

[Q] Got two new Z3, both have build quality issues

Hello everyone,
I came from a Z1, the mic started malfunctioning and I could only be when using handsfree on it.
So I ordered a Z3 from my carrier, got it shipped by mail. When I received it, the SIM/SD card flap wouldn't close properly, so I phoned customer service and got a replacement Z3 mailed to me. The next one I got (received it 3 days ago) looked fine, until today when I took it out of my front pocket. I heard a poping sound, I had earphones plugged into it. I could see the back glass starting to come off. I'd say whole top left 1/4 of the phone is not glued on anymore.
I really liked the Z1 and the Z3 as well as features and look go, but I am now getting unsure about getting this phone. Am I just unlucky and got two poorly built units, or are they mostly all bad?
JF
You're not the only one, no. My sister bought a Z3 and the left side of the back panel (looking at the back) is not properly attached either, and is flexed outwards. After a small amount of use its to the point now where it is sort of flapping about and she needs to use a case.
My girlfriends Z3 went into a small amount of fresh water to take one picture and moments later the screen went black and died completely. After a few minutes googling i found many other people having the same issues with the Z3's.
Just bad luck bud, get it exchanged while you can. Carriers can be real douche after 7 days or whatever depending your location.
Nothing wrong with my z3 even though its second hand. *fingers crossed*
Just got my 3rd Z3, this one the flaps look fine, the back glass seems glued correctly and it passes the pressure test... The downside is, the box was sealed when I got it, but it was missing the screen protectors. Oh well... just my luck. I'll peel off the ones from the previous one before I ship it back, until I order some new ones.
JF
brockolicosmique said:
Just got my 3rd Z3, this one the flaps look fine, the back glass seems glued correctly and it passes the pressure test... The downside is, the box was sealed when I got it, but it was missing the screen protectors. Oh well... just my luck. I'll peel off the ones from the previous one before I ship it back, until I order some new ones.
JF
Click to expand...
Click to collapse
Xperia Z3 dosent come with screen protectors, so this is not a flaw.
Also you was just unlucky. I bought mine one month ago, i hadnt a single problem with it so far.
electrash said:
Xperia Z3 dosent come with screen protectors, so this is not a flaw.
Also you was just unlucky. I bought mine one month ago, i hadnt a single problem with it so far.
Click to expand...
Click to collapse
Yes it does.
TheTeslaCoil said:
Yes it does.
Click to expand...
Click to collapse
Then its market depend, here in Croatia i know many cases that Z3 dosent have screen protector, even mine dont have.
Also many cases on internet i readed.
electrash said:
Then its market depend, here in Croatia i know many cases that Z3 dosent have screen protector, even mine dont have.
Also many cases on internet i readed.
Click to expand...
Click to collapse
It may be.
The first two Z3's I got had screen protectors included in the box. The last one didn't...
Anyway, the last Z3 will go back as it is no longer working. Over the weekend, I was at a friend's batchelor party and we were doing indoor surfing. I was filming him from aside and the phone took a few water splashes, and the display started flickering and died within a few minutes. I am terribly dissapointed in this phone. I really enjoyed my Z1, with all it's glitches and freezing. The Z3's performance was great, it seems it's just the build quality. I had bough my wife a Z3 a few months ago, as she likes water sports and she liked how I could use my Z1 at the beach/lake, but now she is scared of even getting some rain on her's, and we can't return it for another one since we're over the buyer's remorse period.
It's a shame there are no other waterproof phones out there (besides Samsungs).
JF
brockolicosmique said:
The first two Z3's I got had screen protectors included in the box. The last one didn't...
Anyway, the last Z3 will go back as it is no longer working. Over the weekend, I was at a friend's batchelor party and we were doing indoor surfing. I was filming him from aside and the phone took a few water splashes, and the display started flickering and died within a few minutes. I am terribly dissapointed in this phone. I really enjoyed my Z1, with all it's glitches and freezing. The Z3's performance was great, it seems it's just the build quality. I had bough my wife a Z3 a few months ago, as she likes water sports and she liked how I could use my Z1 at the beach/lake, but now she is scared of even getting some rain on her's, and we can't return it for another one since we're over the buyer's remorse period.
It's a shame there are no other waterproof phones out there (besides Samsungs).
JF
Click to expand...
Click to collapse
Buy SAMSUNG and do with that indoor surfing.
Now that's some really bad luck. I heard the Z3 is less than perfect when it comes to build quality but this is just insane. Mine works well and is waterproof but has a dead pixel (I think it's covered under warranty but I don't feel like going to the service center). I hope you get one that works. Other than that if you want something with less than flagship specs there are plenty of rugged phones to choose from. Buy one of those for watersports and buy a different flagship for daily use. I heard the Samsung S6 is supposed to be pretty good.
MarkMRL said:
Now that's some really bad luck. I heard the Z3 is less than perfect when it comes to build quality but this is just insane. Mine works well and is waterproof but has a dead pixel (I think it's covered under warranty but I don't feel like going to the service center). I hope you get one that works. Other than that if you want something with less than flagship specs there are plenty of rugged phones to choose from. Buy one of those for watersports and buy a different flagship for daily use. I heard the Samsung S6 is supposed to be pretty good.
Click to expand...
Click to collapse
Go and buy S6, we don' t care about how good it is.
TheTeslaCoil said:
Go and buy S6, we don' t care about how good it is.
Click to expand...
Click to collapse
Chill, I was just giving OP my point of view. He seems to be very disappointed with Sony but he wants a waterproof phone, his best option is to buy a rugged phone for watery outdoors and a different flagship for daily dry use. I like my Z3 more than the S6, but if my Z3 were to suddenly explode and make me get buyer's remorse I would most likely buy the S6 which is the second best phone on the market after Z3 imo.
MarkMRL said:
Chill, I was just giving OP my point of view. He seems to be very disappointed with Sony but he wants a waterproof phone, his best option is to buy a rugged phone for watery outdoors and a different flagship for daily dry use. I like my Z3 more than the S6, but if my Z3 were to suddenly explode and make me get buyer's remorse I would most likely buy the S6 which is the second best phone on the market after Z3 imo.
Click to expand...
Click to collapse
Ok, no problem.
I think I'll keep the Z1 around for watersports. It still runs fine, the only problem is the mic is busted on it. I was thinking of using it with a sports band to put on my forearm and use as a GPS while riding my motorcycle. I'll just get a regular, non-waterproof phone instead.
I've had a Galaxy S4 in the past. The hardware is great, but I don't like the UI and all the software they load it with. I might look into the M9, since it seems like the one of the last ones with SD card support. Anyone has comments on it?
JF

Yellow spot on screen

Is this for waranty or not, device is old 2 months and yellow spot appears on lcd?
Bump
Anyone know does this issue cover warranty? I mean will sony accept this and fix my device?
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
Click to expand...
Click to collapse
Yeah my damn phone same deal, I just posted a thread as well, right by the change port, interestingly enough if I hold the phone in my hand when I would go to lock push the power button, my thumb is right where this mark is as well, so I am now wondering if the slight side pressure over time has done this.
danw_oz said:
Yeah my damn phone same deal, I just posted a thread as well, right by the change port, interestingly enough if I hold the phone in my hand when I would go to lock push the power button, my thumb is right where this mark is as well, so I am now wondering if the slight side pressure over time has done this.
Click to expand...
Click to collapse
Possibly, it can't really be charge port related in my case as i don't use. I haven't plugged the USB into my phone for about 4 or 5 months now. I always use a dock/cradle with magnetic charging in it.
Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
Click to expand...
Click to collapse
Yeah I use mag charge as well at home, just the other at work if I need extra juice
I sent mobile today at t-centar,now i need to wait and see will they accept warranty fir this. Il report back when i get device
I've just had mine repaired for a very similar discoloration under warranty. My screen also started to lift - there's some conjecture that the discolouration is the glue melting!
Had mine delivered back to me this morning after sending it back for this issue. Came back repaired with new screen protectors and new bezle fitted. Through warrenty
guys, can you pelase confirm it the replaced screen is the same as the original? I had it replaced but the screen I got is not the same as the old one..while viewing in extreme sunlight, i could clearly see the LEDs on the display...but now all i see are vertical dots...seems like they fitted a chinese display that looks exactly the same...
santoshcoolhere said:
guys, can you pelase confirm it the replaced screen is the same as the original? I had it replaced but the screen I got is not the same as the old one..while viewing in extreme sunlight, i could clearly see the LEDs on the display...but now all i see are vertical dots...seems like they fitted a chinese display that looks exactly the same...
Click to expand...
Click to collapse
Mine had dots before I sent it away and the screen it came back with also has dote, although now they seem less visable. They were extremely noticable before. Also, my pictures look amazing compared to before.
Before sending it away it was on 4.4.4 but now its on 5.1.1 so weather that has something to do with it or not I dont know.
Ok finally got device back, i got completely "new" unit, only motherboard is my old one..so full cover, digitizer and lcd is new one.

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