Yellow spot on screen - Xperia Z3 Q&A, Help & Troubleshooting

Is this for waranty or not, device is old 2 months and yellow spot appears on lcd?

Bump
Anyone know does this issue cover warranty? I mean will sony accept this and fix my device?

I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.

Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
Click to expand...
Click to collapse
Yeah my damn phone same deal, I just posted a thread as well, right by the change port, interestingly enough if I hold the phone in my hand when I would go to lock push the power button, my thumb is right where this mark is as well, so I am now wondering if the slight side pressure over time has done this.

danw_oz said:
Yeah my damn phone same deal, I just posted a thread as well, right by the change port, interestingly enough if I hold the phone in my hand when I would go to lock push the power button, my thumb is right where this mark is as well, so I am now wondering if the slight side pressure over time has done this.
Click to expand...
Click to collapse
Possibly, it can't really be charge port related in my case as i don't use. I haven't plugged the USB into my phone for about 4 or 5 months now. I always use a dock/cradle with magnetic charging in it.

Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
Click to expand...
Click to collapse
Yeah I use mag charge as well at home, just the other at work if I need extra juice

I sent mobile today at t-centar,now i need to wait and see will they accept warranty fir this. Il report back when i get device

I've just had mine repaired for a very similar discoloration under warranty. My screen also started to lift - there's some conjecture that the discolouration is the glue melting!

Had mine delivered back to me this morning after sending it back for this issue. Came back repaired with new screen protectors and new bezle fitted. Through warrenty

guys, can you pelase confirm it the replaced screen is the same as the original? I had it replaced but the screen I got is not the same as the old one..while viewing in extreme sunlight, i could clearly see the LEDs on the display...but now all i see are vertical dots...seems like they fitted a chinese display that looks exactly the same...

santoshcoolhere said:
guys, can you pelase confirm it the replaced screen is the same as the original? I had it replaced but the screen I got is not the same as the old one..while viewing in extreme sunlight, i could clearly see the LEDs on the display...but now all i see are vertical dots...seems like they fitted a chinese display that looks exactly the same...
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Click to collapse
Mine had dots before I sent it away and the screen it came back with also has dote, although now they seem less visable. They were extremely noticable before. Also, my pictures look amazing compared to before.
Before sending it away it was on 4.4.4 but now its on 5.1.1 so weather that has something to do with it or not I dont know.

Ok finally got device back, i got completely "new" unit, only motherboard is my old one..so full cover, digitizer and lcd is new one.

Related

[Q] Blue blotches on screen?

Hi, I I tried searching for this issue but couldn't find any thread specific to my problem. In darker lighting and on dark images or video I notice some bright blotches in the left center of my screen. It's a pain watching videos with it, but does not impede use of the device. Forgive me if this is common light bleed, but I thought that was exclusive to the edge of the device. Is there any fix I can do on my own or should I try and rma?
I would personally suggest an RMA, that doesn't look right somehow...
U have heavy lightbleed on the top and bottem left side of your screen.
But those blobs in the middel should not be there.
I would suggest a RMA
Sent from my Transformer TF101 using XDA Premium App
I had those on my 16GB that I RMA'ed....now my 32GB that I got as an exchange is starting to do it as well.
Starting to regret giving Asus another chance. Never trusted their products before and with good reason......
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
You're the third person I've seen with this issue in the past week which is an alarming trend to say the least.
Did it develop over time? Was it there in the beginning? Check your serial number on the box for the revision code (starts with B, EX: B5O, B4O, B6O), which is it?
Definitely RMA. It's unacceptable when there's tons of light bleed on the edges but when it's in the center that's just ****ed.
Looks like I'm too late to return, I'll have to RMA. The serial number is B4O, and I suddenly noticed it, though it's quite possible that it happened over time, I don't recall it being there when I got it.
I am having the same issue, though not as bad. I will try to post pics when I get time.
I just can't decide if a RMA is worth it.... sigh.
My Serial starts with B4O as well.
Edit: Is this actually light bleed or something else? It looks like the IPS screen was impacted before install.
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
Sparky32 said:
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
Click to expand...
Click to collapse
I only notice mine at near full brightness, and with the room pitch black. They are pretty small too. I think I may just try to live with it, as it seems RMA isn't a 100% fix either. I'm afraid I'll be without it for 10-15 business days, and possibly end up with something worse!
yep mine seems to be much worse
Sparky32 said:
yep mine seems to be much worse
Click to expand...
Click to collapse
That's ridiculous. I shouldn't be afraid of more problems after sending my unit in as a RMA. I think I am just going to hold off and reevaluate the issues in a few months. I'm just worried that the dust in my screen will continue to get worse and worse.
Can anyone speak for a device with a different serial? Also, should I wait and see if ASUS actually fixes it, or RMA as soon as possible? On a side note I thought for RMA they would send me another one and I'd ship this one back when I got the other one, does ASUS not do this?
Sparky32 said:
yep mine seems to be much worse
Click to expand...
Click to collapse
What's your S/N prefix on the replacement?
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Tubular said:
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Click to expand...
Click to collapse
So at this point my options are to RMA and most likely not get a fix, keep it and try to ignore the lightbleed, wait for better manufactoring/repair and then RMA, or sell it for $180 on Gazelle or maybe more on Ebay/Amazon and use that to buy the thrive or tab instead. I'm leaning towards the first and maybe the last, but I'd be paying about $750 on the last one (calculating new tablet price by adding old price and subtracting the difference.). Suggestions?
Just noticed this on my transformer. It's barely a month old! Gonna take it down to the service centre tomorrow. Ridiculous.
Thewalrus0034 said:
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
Click to expand...
Click to collapse
How'd this work out for ya? I was curious how the Galaxy camp was doing so been reading through the Galaxy 10.1 forums, geez I thought we had problems, lots of similar complaints over there about build quality, keyboard lag, reboots, etc and worse of all evidently alot of them have what they call Newtons Rings effect on the tab where the top glass presses against the LCD and makes water looking blotches some of them over half the screen and it changes with temperature lulz. I have seen that stuff before on anything with an Otterbox Defender case with that built in screen protector, those always do that and it's hideous I couldn't live with my tablet doing that.
I have just sent my tf101 back for the newton rings effect you describe.. Maybe galaxy tab ain't the answer either then
Sent from my GT-I9100 using XDA App
Rubbish...just got the replacement and its got the same dumb newton ring type issue, touch the screen and you get rings n blotches.. Time for a refund.. Wonder if its a bad batch
Sent from my GT-I9100 using XDA App

[Q] Busted LCD got blue screen?

Okay strait to the point! I've got a Galaxy S2 with Android 4.0.3 bought it 4 months ago.
I accidently dropped my phone and cracked my screen on the bottom right corner. The crack went from bottom and a diagonal line up til the right side. I took a picture below.
imageshack(.)us/photo/my-images/685/20120326152703.jpg
This happened about 2 months ago. No problem since. I dropped the phone a few times afterward but it didnt seem to affect it lucky me.
Yesterday i tried watch some series over my WIFI and the phone got really hot around the camera area. The phone wasn't acting well either and then battery dropped from 75% til about 10% in 10 minutes without any video still showing up. (Never had that problem before). I stopped using it and instead put it on recharge for the next day. And today on the morning it was still okay. Went to school and back with the mobile still working. Put it on my table and checked my PC.
About 2 hours later while cheking up on my galaxy i discovered this.
imageshack(.)us/photo/my-images/198/20120326153629.jpg
I think that the LCD finally busted but i need to be sure if it has something to do with the previous crack and also if you could provide any info about what to do with it? Does my warrenty cover this? Or do i need extra insuranse?
I really need help right now LCD blackned spots
The screen has started to turn black from the core of the LCD leak. I now really think this is a broken LCD screen and not a software problem. If someone knows what i could do to fix this i really could need the help right now.
Someone correct me if I'm wrong,
But it sounds to me like you've busted the digitizer portion of your device. As to it being caused by the small crack on your screen.. i don't really know(can't really see if it's a crack in the glass or digi). At any rate, judging from the second picture you provided us it most definitely looks like you damaged the digitizer.
Most companies don't really cover damaged screens caused by users. However, being that your S2 is only 4 months old you could possibly pass it as "it did it by itself, I don't know what happen". Worth a shot I guess...
If all fails you could bring it to a electronics repair shop or you can repair it yourself via a digitizer part bought on ebay(probably pretty expensive being that its part of the screen)
If all else fails check ebay for a new screen.
cbr69er said:
If all else fails check ebay for a new screen.
Click to expand...
Click to collapse
http://www.ebay.com/itm/Full-LCD-Di...ltDomain_0&hash=item27c3101beb#ht_1618wt_1185
If your thinking about taking the DIY road I found a screen for you.Quick note about buying something overseas on eBay: it usually takes awhile for the part to ship and even when you get it, the part may not be functional. But don't fret, eBay is usually pretty good about stuff like this so a working part will be guaranteed or your money back!
If you do decide to repair it yourself I would first research A LOT about your phone. Especially, the disassembly guide! Try to use only credible guides such as iFixit, repair universe etc.
This only applies to flex ribbon cables:
when replacing screens sometimes you have to plug it in a few times before you actually get it to respond(could be cause by oxidation of the pins) if thats the case, you could try to take a #2 pencil eraser and gently rub against the pins and remove the oxidation...
Good Luck!
Please let me know how it goes!
rhodium9 said:
As to it being caused by the small crack on your screen.. i don't really know(can't really see if it's a crack in the glass or digi).
Click to expand...
Click to collapse
Yes it is really a crack and a very annoying one. It doesn't cause any problems with the touch-function, so I've been using it normally but for the screen, it has gone completely black but for the top right part still a little darkblue. I think I'm going with your first answer and try to check it in on warranty have had a bit luck with it past couple of times but im not sure about changing it myself. If having no luck with warranty then maybe ill try doing it myself.
at any rate weather you get warranty to change it or you fix it yourself maybe youll learn to be more careful and get a case maybe???

[Q] Have my tf700 for about two weeks, screen flex noticed

Hello,
I've bought my infinity two weeks ago and when I unpacked it I had noticed that on the bottom left side of the panel the screen is popping out a little bit, something like screen flex.
Yesterday, I've noticed that the left side of the panel has a flex as well.
I am really annoyed by this, since OK, I've paid a lot of money for this and now I might have to send it for a repair.
I've talked with the asus support in Greece, and the guy told me to submit a form that he would send me via email and a courier would get it from my house and it would be sent to Czech Republic for service and it would be delivered to me in a maximum of ten days.
Should I send it?
Is it really a big problem? (in example, will the whole panel pop out eventually :silly: )
I though of keeping it for some time and if it gets worse, then sending it..
What do you think?
Thank you for your time,
Sorry for the big post..
did you bu it from a store, or online? if from online, send it back to the company and have them send you another. this might be quicker than sending to ASUS.
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
pspuser007 said:
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
Click to expand...
Click to collapse
i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
timrock said:
i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
Click to expand...
Click to collapse
They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
pspuser007 said:
They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
Click to expand...
Click to collapse
From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
bobby2478 said:
From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
Click to expand...
Click to collapse
I've noticed the same across the bottom in mine. It appears exactly where the docking latched are located. I'm no longer going to leave the dock attached. I'll hook it when I really need it then remove and put it aside. I'd say the dock is putting too much strain on the glass. The docking hinge on mine is VERY tight to flip;p open and closed as well

Does your 8X body creak/snap? See light where screen meets body/screen not flush?

Im wondering if other people's 8X's creak when squeezing the phone sideways or on the screen after a few minutes of use? Also I can see light leaking from the bottom where the screen meets the body of the phone. Want to know if I should get an exchange tomorrow at Microsoft Store since after that I'm pretty far from any Microsoft Stores until I'm past the return date.
My volume rocker squeaks a little and also moves back and fourth when I shake the phone. At the bottom of the phone on either side of the charging port there are light leaks, and on the left and right bottom sides too, which is annoying in the dark. Tempted to take mine back to Phones4u and ask for a new one..
Got a new phone and its much better. I didn't notice if light leaks through bottom anymore, but the screen is definitely more flush though not PERFECTLY flush.
Much more solid phone and power button also has a click and is easier to press now. No more creaks now.
Sent from my 8X using Board Express
I'll go and exchange mine then I think. Can you take a picture of it in the dark to show if you have any light leaks and post it up? I'd be very appreciative.
My power button feels a bit odd too, it doesn't have a click and feels squidgy, was thinking that earlier. Might have a go on the replacement in store and look at it in the dark to check for light leaks.
Edit: I've attached the best picture I could get of my light leaks/screen fitting. This is with brightness at max, taken with my DSLR. Was yours this bad? I'd be interested to see if this is an issue with other 8X's or just ours.
I haven't had any problems like that with mine yet. I started using a case after the first week though. Hopefully a replacement will fix the issue for you. That's a lot of light coming through.
Sent from my HTC 8x using Board Express
It is, it's awful. I'm kind of regretting getting the 8X over the 920 to be honest, the blacks seem very light on the screen and the colour seem very washed out (maybe it's just coming from an AMOLED screen that is doing it), might see what they can do for me in store today. We'll see.
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
SmokinWaffle said:
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
Click to expand...
Click to collapse
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
matthew5025 said:
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
Click to expand...
Click to collapse
I went with the 920, had screen flickering issues and random rebooting on it, and all 3 of my replacements. Gave up and got a Note II. lol.
Yes, when I had mine it creaked and the camera lens moved around a little, and the screen was a tad squishy on the bottom right...HTC consistently has awesome designs but
There is always something wrong with their build quality that is maddening.
Sent from my DROID RAZR HD using xda app-developers app
Crack over Speaker holes
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Same again!
natstally said:
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Click to expand...
Click to collapse
Well after a month (again) my replacement 8X has developed the crack in the same place.
Phones 4U are gonna swap it for a black model this time, i'm wondering if it's the yellow plastic specifically that's bad. They were less cheery and helpful with the exchange this time stating that because it's a cosmetic fault they don't usually replace them and the first time was 'a goodwill gesture'.
I'm starting to wish i'd just gone for the extra price bump for the Lumia 920 instead now. Guess i'm lucky they've replaced them at all though but i still don't think a phone should crack of it's own free will after 4 weeks! http://forum.xda-developers.com/images/icons/advanced/drive.png
They also said it's not a widespread fault that they've been made aware of, i was actually hoping someone else on here would have had the same experience to help me confirm it wasn't just bad luck or whatever. I guess everyone else just has the corners rubbing off instead!
I guess I got lucky, my blue 8X seems pretty solid and all the buttons are clicky.

Screen Discolouration

My Z3 has just started showing a spot of discolouration at the top left of the screen, right by the charge port.
A phone repair guy told me that this is caused by overheating, does anyone else have experience with this? The place I purchased the phone from told me over the phone they wouldn't replace this under warranty due to my neglect putting too much pressure on the screen at that point, are they kidding me!!!
See attached photo
I had a similar issue but my phone had that color all over the edges and they did replace it under warranty. But mind you the screen they replace it with is not the original sony display. It looks and works OK but i dont think its the original one. Also I doubt the gorilla glass quality after replacement.
Interesting I was just about to post same issue, I have this green discolouration around all the edges of my phone as the pic attached shows, thought my eyes were seeing things,but it has definitely has gotten worse over the last few weeks, it easily seen on greys or white background.
Same like mine problem...
http://forum.xda-developers.com/showthread.php?t=3182816
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then a small bit of discolouration, then there was a second spot and then eventually it became what it is now it's been gradually getting worse and worse.
Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then a small bit of discolouration, then there was a second spot and then eventually it became what it is now it's been gradually getting worse and worse.
Click to expand...
Click to collapse
Maybe you push you power button too hard, lol.
It was also interesting to note that the Z2 had the exact same issue reported and displayed
hmsq said:
Interesting I was just about to post same issue, I have this green discolouration around all the edges of my phone as the pic attached shows, thought my eyes were seeing things,but it has definitely has gotten worse over the last few weeks, it easily seen on greys or white background.
Click to expand...
Click to collapse
And wow your screen is bad

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