Related
I called Customer Loyalty and got a nice lady and was friendly to her. I didn't threaten to cancel or anything, here is a paraphrasing of the conversation:
Me: "I have a friend who recommended T-Mobile to me, and he has a Vibrant with a $20 data and when I asked about it in the store they said they could only activate me under the $30 plan, but I could talk to a customer service to change my plan."
Rep: I don't see that option being available on your account.
Me: <silence>
Rep: Well let me see what I can find....(10 seconds later)...I can definitely make that change on your account for you.
Me: Thank you so much, that really helps out. Have a great day.
Obviously there was some paraphrasing but it was pretty much as simple as "I know someone who has this, can I have it?" I now have 2 MT4G's with $20 data plans on a contract that is a week old.
But what did you pay for the phone?
I went entirely through retention and they offered (I did not ask) the phone for $99 in addition to the $20 plan.
gaww said:
But what did you pay for the phone?
I went entirely through retention and they offered (I did not ask) the phone for $99 in addition to the $20 plan.
Click to expand...
Click to collapse
I got the phones for 79.99 each both with a $50 rebate in-store after I showed them the Wirefly/Bank of America deal.
So 29.99 after rebate a piece.
I too have the $20 android data plan on my MT4g. I've had it for a few months with my other android devices.
itmustbejj said:
I got the phones for 79.99 each both with a $50 rebate in-store after I showed them the Wirefly/Bank of America deal.
So 29.99 after rebate a piece.
Click to expand...
Click to collapse
Nice (but with $20 plan)? Also, upgrade or new plan?
I am surprised you got the deal at a store - as they were wining about how they were not allowed to do deals there - especially with respect to the plans. I went through retention because of this.
Maybe it's the 2gig plan and not the unlimited plan?
I've had the $20 data plans for a while now (unlimited data) for all 3 of my data using lines. They are AWESOME. But I got to pay $125 (after instant rebate) for my mytouch4g which is fine because they've hooked me up sooooooooooooooo much in the past few years that I am not about to complain about what better pricing they offer me. They are truly awesome and the best part is.... most of the time, like 99% of the time, they offer me these deals and I don't have to ask them for a damned thing. Now THAT is rare.
I've been with them also since 2002 so that helps a bit lol.
It was on new contract activations and I got the unlimited plan for $20
Sent from my HTC Glacier using Tapatalk
Hopefully this will be able to tether Hope that its truely "unlimited"
I tried this also but I was told it was not available for me. I was told it was for long term customers.
i had the umlimited android plan for $25. i called the Rentention just now and they upgraded me to the new 4g unlimited data plan for the same $25. saving me $5 according to the rep.
For those thats wondering it is noticably faster.
Sent from my HTC Glacier using XDA App
Scoop24 said:
i had the umlimited android plan for $25. i called the Rentention just now and they upgraded me to the new 4g unlimited data plan for the same $25. saving me $5 according to the rep.
Click to expand...
Click to collapse
Odd, because I just called them as well and they told me there is no need to change my package because either way I have unlimited data and that includes 4G network where I live. As part of their unlimited data package it includes, edge, 2g, 3g, and 4g so my $20 unlimited data package is just fine...esp. considering my phone is a 4G phone. Hmmmmm =/
It's basically just a rename as I take it then. They both said the package operates the exact same way.
likeitnot said:
Odd, because I just called them as well and they told me there is no need to change my package because either way I have unlimited data and that includes 4G network where I live. As part of their unlimited data package it includes, edge, 2g, 3g, and 4g so my $20 unlimited data package is just fine...esp. considering my phone is a 4G phone. Hmmmmm =/
It's basically just a rename as I take it then. They both said the package operates the exact same way.
Click to expand...
Click to collapse
I have the same plan, but when I go to my account at their website and check on services for that line, it pops up a message that I need to convert to the 4G plan (for $30 of course).
I will not do it, as I agreed to going from a $15 unlimited data plan to the unlimited "android" plan for $20 only 2 weeks ago to get the upgrade MT4G.
I may have to get the retention dept to "fix" this (they can do a lot of things the regular support cannot do - like activate a new line on my @home service - which is otherwise no longer supported)
gaww said:
I have the same plan, but when I go to my account at their website and check on services for that line, it pops up a message that I need to convert to the 4G plan (for $30 of course).
I will not do it, as I agreed to going from a $15 unlimited data plan to the unlimited "android" plan for $20 only 2 weeks ago to get the upgrade MT4G.
I may have to get the retention dept to "fix" this (they can do a lot of things the regular support cannot do - like activate a new line on my @home service - which is otherwise no longer supported)
Click to expand...
Click to collapse
Yeah it's actually been like that for me for months now. For some reason the loyalty dept.s data package doesn't show online for me as well. And every time I tried to go in to change services (well to add visual voicemail) it popped up.
They expressed to me our packages are no different then those with the name of 4G. I would hope so lol.
I might call them and see if they can fix that too online though for future use.
*edit* I just called he said it has something to do with the fact that the data package given to us thru loyalty (the pricing being the difference) doesn't appropriate with the system for some odd reason but they put in a request to have it fixed, ALSO He assured me "200%" that our package is "exact same" as this so called 4G package but simply for better lack of understanding "renamed to 4G package" because before they had 5 or 6 different types, now its simply 2.
itmustbejj said:
I called Customer Loyalty and got a nice lady and was friendly to her. I didn't threaten to cancel or anything, here is a paraphrasing of the conversation:
Me: "I have a friend who recommended T-Mobile to me, and he has a Vibrant with a $20 data and when I asked about it in the store they said they could only activate me under the $30 plan, but I could talk to a customer service to change my plan."
Rep: I don't see that option being available on your account.
Me: <silence>
Rep: Well let me see what I can find....(10 seconds later)...I can definitely make that change on your account for you.
Me: Thank you so much, that really helps out. Have a great day.
Obviously there was some paraphrasing but it was pretty much as simple as "I know someone who has this, can I have it?" I now have 2 MT4G's with $20 data plans on a contract that is a week old.
Click to expand...
Click to collapse
Most people can't make use of unlimited data. If you look at your data usage you might want to take the 200 mb (there is no 2 gb plan as suggest by JCorpornicus). On my 3 lines we were using at the max about 80,000 kb on one of the phones (the 200 mb plan is for each phone) so we took the $10 200 mb plan on each phone. Saved a lot of money!
I wonder if they charge you overage on the 200mb plan once you go over, or if they cap it like the 5gb plan. If its the latter, I would totally switch to save money, as I'm always around wifi anyway.
It also doesn't make sense that they charge $20 for 5gb and $10 for just 200mb o__O something seems off about that.
Sent from my HTC Glacier using XDA App
I just called in hopes of getting this deal and the rep told me the $20 data plan does not include text messages and to add text messages it would be $5 for 300 or $14 for unlimited.
The current plan I am on right now is 400 text messages and unlimited data for $25
I called and tried to sound calm and nice just asking for help but they only offered that or unlimited text/data for $30
I have been with them for 8 years now. Am I missing something here?
itmustbejj said:
I called Customer Loyalty and got a nice lady and was friendly to her. I didn't threaten to cancel or anything, here is a paraphrasing of the conversation:
Me: "I have a friend who recommended T-Mobile to me, and he has a Vibrant with a $20 data and when I asked about it in the store they said they could only activate me under the $30 plan, but I could talk to a customer service to change my plan".
Click to expand...
Click to collapse
what is the NAME OF THIS PLAN FOR THE VIBRANT..... (crickets?)
Scoop24 said:
i had the umlimited android plan for $25. i called the Rentention just now and they upgraded me to the new 4g unlimited data plan for the same $25. saving me $5 according to the rep.
Click to expand...
Click to collapse
Whats thw diffrence between the two? I am currently on the unlimited android plan is yhe 4g unlimited better? Been a tmobile customer since 1999. Thanks!
Sent from my HTC Glacier using XDA App
Ok saw this in the sensation forum and tried it and got 5 gig for20 bucks vs 30. Rumor is no soft cap... Well I'll find out cause I'm gonna try and hit it..
http://forum.xda-developers.com/showthread.php?t=1192020
Ask for retentions, politely ask about the android preferred data plan. Then when the say yes, make sure its 5gb for 20 bucks... Then ask if they can apply it to your account..... They still say there is a cap, but others report no throttling. Either way its 10 bucks off...
What's this got to do with g2x you may ask? Well it just makes our g2x that much pimper...
They let me do it on both lines and one is new... Time to test throttling
I will give that a try when I get back home from work....
Thanks for the heads up
Im on this plan but never go over to test it out
Sent from my LG-P999 using XDA App
Just got off the line with T-mobile have been a customer for 2 months. Was flex-pay for years though. The rep said no at first looked at my history saw I use 10 gigs of data and 250 minutes bingo. Please no cap 10 bucks cheaper either way
newnoobkid said:
Just got off the line with T-mobile have been a customer for 2 months. Was flex-pay for years though. The rep said no at first looked at my history saw I use 10 gigs of data and 250 minutes bingo. Please no cap 10 bucks cheaper either way
Click to expand...
Click to collapse
Hell ya, great job... Listen to this..
Used to have two lines, family share for 99$+ 20$ 2 gigs, + 30$ for 5 gigs, 7.99$ insurance plus taxes like 160+ .. Called and got the g2x free adding another line for only 10$ a month, so total 170+ and free g2x..
Today, called and switched 30$ 5 gig plan to 20$, so that cancels out the new line cost. Them called and got the 20$ 2 gig plan changed to 20$ 5 gig plan...
So I made out this last week, free phone, free line and unlimited 5gb plans ..
I have been using this data add-on for YEARS. Whether it be the Android, BlackBerry, Windows Phone, or Total Internet package I have been using the same data plan (effectively) for $20.
Sent from my LG-V909 using XDA Premium App
I've had unlimited data plan for android for 20$ now i see my plan at 5gb per month but no throttling.
Worked like a charm
Asked for customer retention and got my legacy service back!
smashpunks said:
Hell ya, great job... Listen to this..
Used to have two lines, family share for 99$+ 20$ 2 gigs, + 30$ for 5 gigs, 7.99$ insurance plus taxes like 160+ .. Called and got the g2x free adding another line for only 10$ a month, so total 170+ and free g2x..
Today, called and switched 30$ 5 gig plan to 20$, so that cancels out the new line cost. Them called and got the 20$ 2 gig plan changed to 20$ 5 gig plan...
So I made out this last week, free phone, free line and unlimited 5gb plans ..
Click to expand...
Click to collapse
Nice!
Sent from my LG-P999 using XDA App
Thanks! this worked for me- been a customer for 7 years also
Just changed my plan today...
I had Family 1000 with 2 lines and an @home $10 a month plan. My data lines were $30-5gb for mine, and my daughter had the $15-200mb plan. I called and converted both to the $20-5gb android plan. I started the converstation stating that's what I was calling about, and the rep told me immediately that it was available. No hassle at all. I'm happy!
Awesome guys glad to hear y'all getting hooked up.
Thanks for the tip. I called tmo and the rep put me on hold and asked the retention depth for me. Now I have the preferred android web only plan. He told me it was twenty bucks for five gig, but I must not sure what "web only"means. I hope it is the right plan.
Sent from my LG-P999 using XDA Premium App
just got off phone with Tmobile been customer since start off contract and was told to get this rate i would have to sign up for a new contract with a new rate plan.
I currently have the unlimited mins with $25 data plan for 5gig
monthly bill is around $75.00 was hoping to save another $5
GilesK said:
just got off phone with Tmobile been customer since start off contract and was told to get this rate i would have to sign up for a new contract with a new rate plan.
I currently have the unlimited mins with $25 data plan for 5gig
monthly bill is around $75.00 was hoping to save another $5
Click to expand...
Click to collapse
id try again
I just got off the phone with customer care and they switched my data to the android preferred plan in about 30 seconds. Thank you very much for this tip!!!
Same here! At, first the rep told me that it was a "web only plan" with no minutes. I told the rep that I knew of others that had this plan and still had minutes as well. He asked about my device and we had a quick chat about the G2x and how I was going to switch to the sensation. After a few minutes of chatting he obliged and added the package for me!
5GB for 20 bucks?!?! Can't beat that!
No go for me.
I'm currently on a Family Classic 1000 Minute - Talk+Text for $79.99 and 2GB Data for $20.
I was told that the Android Preferred Plan (5GB for $20) is for customers that are on a newer plan that was just introduced 6 days ago. My "new" plan that was introduced in May, 2011, is not eligible and I will have to pay a ETF I wanted to change to the newest plan to benefit the Android Preferred Plan.
Anybody else run into this roadblock as well?
Thanks,
Anthony
I'm in a similar situation. Since they changed me to the new value plan for $59 and waived the $200 migration fee, they will only give me 5GB if I pay $25 for it, which is an additional $15 for me... I'm considering it strongly, though.
You don't wanna know where this was sent from.
mmapcpro said:
I'm in a similar situation. Since they changed me to the new value plan for $59 and waived the $200 migration fee, they will only give me 5GB if I pay $25 for it, which is an additional $15 for me... I'm considering it strongly, though.
You don't wanna know where this was sent from.
Click to expand...
Click to collapse
how'd you get the migration fee waived?
Heads up to anyone with T-Mobile US and has a legacy 10GB data plan (such as the myFavs plan with the data addition). T-Mobile just denied that I ever had that plan and that they ever offered it, claiming they never offered 10GB before late 2011. This is absolutely untrue and I've had this plan since my Blackberry Curve 8230 years ago.
They also claim that they never offered free tethering/hotspot even though they always had free tethering until the Sensation ICS upgrade and newer. This is the first time I actually used any more than 5GB in a loooooong so I never actually noticed, but anyone who has a legacy 10GB plan should call to make sure it's still there, cause they changed mine.
TL;DR Legacy 10GB data plans might have been changed to 5GB and T-Mobile will deny you ever had it.
Can't you just reprint an old bill? Do you keep any on file?
sshede said:
Heads up to anyone with T-Mobile US and has a legacy 10GB data plan (such as the myFavs plan with the data addition). T-Mobile just denied that I ever had that plan and that they ever offered it, claiming they never offered 10GB before late 2011. This is absolutely untrue and I've had this plan since my Blackberry Curve 8230 years ago.
They also claim that they never offered free tethering/hotspot even though they always had free tethering until the Sensation ICS upgrade and newer. This is the first time I actually used any more than 5GB in a loooooong so I never actually noticed, but anyone who has a legacy 10GB plan should call to make sure it's still there, cause they changed mine.
TL;DR Legacy 10GB data plans might have been changed to 5GB and T-Mobile will deny you ever had it.
Click to expand...
Click to collapse
This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.
6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.
Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.
Tangent_ said:
This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.
6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.
Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.
Click to expand...
Click to collapse
Exact thing happened me except they didnt fix a thing for me ... Im tired of T-Mobile USA's Bull im switching as soon a my Contract ends.
Tangent_ said:
This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.
6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.
Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.
Click to expand...
Click to collapse
When I read stuff like this... Even though they helped you... We shouldn't have to go through this crap. It makes me want to call them and yell at them. XD I would be yelling at innocent people though, not those who are responsible.
Daiskei said:
When I read stuff like this... Even though they helped you... We shouldn't have to go through this crap. It makes me want to call them and yell at them. XD I would be yelling at innocent people though, not those who are responsible.
Click to expand...
Click to collapse
Just had a bout of issues relating to T-Mobile's rebate system recently. I was going to link the forum post I made about it, but apparently T-Mobile has since removed it... I find that the best results occur when you explain your situation on their forums. Assuming you are in the right, a T-Mobile rep will contact you within about 24 hours and propose decent solutions to keep your business (In my case, they honored a rebate that I was told I qualified for before purchasing a new device). Anything short of this doesn't seem to yield any results (spent over 12 hours in 6 calls to T-mobile and got no where).
Either way, it shouldn't be necessary to argue for hours with their customer service and retentions department to keep your plan or to obtain rebates you were told you qualified for. Their service has gone downhill over the last 3-4 years, but there is simply no good alternative at a price anywhere close to what I am paying now. The best I can hope for is that they can turn around their customer service and once again be the best in the business (they definitely were 5-6 years ago IMHO).
I'm T-Mobile and supposedly I have free tethering so they told me before. Now you have me concerned because not only that I also supposedly have the 10GB data plan. For two devices x my sensation and husbands blackberry I pay 207.00 a month. With unlimited talk and text which I think is extremely high even with my 20.00 equipment charge. It just does not add up...but now I'm concerned hearing you say what they told you regarding tethering and data. I will call them and see if they too changed my plan...I will be furious if they did! 207.00 is just too high! I need to really look into what I'm being charged for! Thank you for bringing this to our attention !
Sent from my HTC Sensation 4G using xda premium
Interesting stories. Sorry to hear about everyone's issues. I called them today to have my plan issues fixed and they wouldn't budge. I asked them what it would cost for early termination - get this, somehow I'm not on contract. Even though I got a two year extension January 2011, I am somehow contract free. Gave Sprint my Sensation for 105 USD and bought a GNex today. It's been fun.
Yeah!!! But sprints service totally sucks.
Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app
I'll take 500kbits EVDO and LTE in October to December over 5mbits of lies every month. Plus the GNex is a brilliant device. Android 4.1 is nice too, although Project Butter is really smooth, there's still a stutter from time to time.
Good luck everyone I know that started out with sprite eventually flashed their phone to cricket...
Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app
I probably won't be around much after the next few days (I get my phone tomorrow) until the note 3 boards open up, so feel free as well to ask any questions if I haven't mentioned something. Also, I got back to work today after having tomorrow off and the phone will go on sale in stores Saturday. In our training video they had a massive back to the future type reference in which someone came back in a phone booth talking about how futuristic the phone is. At least at&t is trying to make it entertaining
1) I realize in the past that some of you have probably called to waive upgrade/ activation fees and it may have worked. Unless it's a property of your discount with at&t, the chances of you having it waived are less than 1%. I would recommend trying to get credit back some other way, like complaining about service issues at the house or something. You may not get the full 36 back, but something is typically better than nothing. At&t has blocked this capability for all of us a few months ago.
2) CHECK TO SEE IF YOU HAVE A DISCOUNT. Depending on where you work or go to school, you get discounts. Sometimes these discounts get added benefits, like an extra 150$ back if you sign up for U-verse or waived upgrade/ activation fees. These discounts are applied in two ways. One, on a family talk/ individual plan the discount is applied to what the first line has to pay for minutes plus anyone on a five gig plan. For example, family talk plan with 700 minutes (60 dollars) plus one person on a five gig plan (50 dollars) with a 10% discount would save 11$ a month. On mobile share plans it goes off any number from the top row from the brochure. like a 10% discount on a 10 gig plan (120$) would save you 12 bucks a month. These discounts can be applied one of two ways and have to be done in store. One, through email. Which is faster and instant. If you're lucky, try a retail store to see if they'll email someone other than the account holder if they have a discount. The second is through fax if you don't have an email specific to your job. This method can only apply a discount to whatever it says on your paycheck. So, if you work at a franchise like Dunkin' Donuts or something, check to see if it actually says Dunkin' Donuts or if it says the name of the franchise. This method can take up to two billing cycles to go on your bill and requires a paystub and your I.D. These discounts also typically come with accessory discounts as well for in store.
3) If everyone on your plan has a smartphone and doesn't have unlimited data, Mobile Share plans are more cost efficient than family talk plans and give you truly unlimited talk and text within the U.S.. Call up customer service and see how much data you guys use on average and move to a mobile share from there. Example: Two lines on a family talk vs. mobile share. Family talk: (700 minutes 60$ + 1 10$ + unlimited text 30$ + 2 3 gig plans 60$ = 160). Mobile share (6 gigs 90$ + 2 lines 70$ = 160). Same price, but lets look at the difference. Mobile share has truly unlimited talk and text AND includes tethering. Also, if you have a discount it will apply to the 90$ for the 6 gigs vs. the 60$ for the 700 minutes under the family talk. You start to save money vs. family talk once you hit 3 lines and above.
4) If ever adding a new line/ or just changing around your plan, don't be afraid to start out high. We have a trial policy with plans. If you start out high, like a 10 gig mobile share, and the first/ second bill with that plan shows you haven't even exceeded 6 gigs, we'll move you down and credit the difference.
5) Try to upgrade at corporate stores. Retail stores have a different commission structure in which they can mess around with your plan to change the primary line resulting in prorated charges. This is called base hopping. If you do upgrade at a retail store, you can haggle with the price of accessories to an extent compared to corporate stores with upgrades/ new activations. Just let them know that there will be repercussions if they mess with your plan when you want to keep it the same.
6) There are notes added every time you call customer service. Let us call for you if you have a chance. Otherwise, I recommend calling only twice. The first time be extremely polite and nicely talk about your frustrations. If that doesn't work, the next time be aggressive. If both don't work, you're pretty much SOL.
Any questions? I uploaded pictures of the brochures to help you with plan searching.
Couldn't have explained it better myself. Now if only all the customers that come in Saturday will read this before coming in. :thumbup:
Sent from my GT-N7105 using Tapatalk 2
SPAM!!
Jk
Thanks for the tips, I knew most of them. My fan account gets my upgrade fee waivered almost always.
Here is my job's offer.
Receive a monthly service discount of 15%. Visit the premier website (click on the business name) for additional promos and discounts. You also receive a $25 credit when activating through the premier website.
Click to expand...
Click to collapse
My wife initially ordered the phones herself and not on the premier site. I can just apply the coupon later at https://www.wireless.att.com/business/enrollment/index.jsp correct? I tried to use our phone numbers(switching our numbers over) which did not work. Also tried the temporary numbers which did not work as well. I am guessing I cannot apply for the discounts until I activate the phones/phone numbers?
SysAdmNj said:
SPAM!!
Jk
Thanks for the tips, I knew most of them. My fan account gets my upgrade fee waivered almost always.
Click to expand...
Click to collapse
If its a property of the fan and it still appears on the bill, call 611 and customer service will waive it.
JustSaya said:
Here is my job's offer.
My wife initially ordered the phones herself and not on the premier site. I can just apply the coupon later at https://www.wireless.att.com/business/enrollment/index.jsp correct? I tried to use our phone numbers(switching our numbers over) which did not work. Also tried the temporary numbers which did not work as well. I am guessing I cannot apply for the discounts until I activate the phones/phone numbers?
Click to expand...
Click to collapse
Can you go into more depth? It sounds like you're starting new service?
attbrandon said:
Can you go into more depth? It sounds like you're starting new service?
Click to expand...
Click to collapse
Yes and transferring phone numbers.
attbrandon said:
3) If everyone on your plan has a smartphone and doesn't have unlimited data, Mobile Share plans are more cost efficient than family talk plans and give you truly unlimited talk and text within the U.S.. Call up customer service and see how much data you guys use on average and move to a mobile share from there. Example: Two lines on a family talk vs. mobile share. Family talk: (700 minutes 60$ + 1 10$ + unlimited text 30$ + 2 3 gig plans 60$ = 160). Mobile share (6 gigs 90$ + 2 lines 70$ = 160). Same price, but lets look at the difference. Mobile share has truly unlimited talk and text AND includes tethering. Also, if you have a discount it will apply to the 90$ for the 6 gigs vs. the 60$ for the 700 minutes under the family talk. You start to save money vs. family talk once you hit 3 lines and above.
Click to expand...
Click to collapse
AttBrandon,
I have a fan accnt, 4 lines, three of which are smart phone lines, Currently pay 30$ a line for data on each of the smartphones, have unlimited texting and mobile to any mobile calling. for all lines. Bill comes out to roughly 210/month.
Will the mobile share plan save me money?
btw my 4th line is not used but still in contract.
Thanks!
I really want the 32GB version; but the lack of a release date has me thinking that it might be a few months before we see it in stores. So my question is: If I purchase the 16GB version and the 32GB is released in the next 30 days, can I return it to get the 32GB version and simply pay the extra $50?
darkodin14 said:
AttBrandon,
I have a fan accnt, 4 lines, three of which are smart phone lines, Currently pay 30$ a line for data on each of the smartphones, have unlimited texting and mobile to any mobile calling. for all lines. Bill comes out to roughly 210/month.
Will the mobile share plan save me money?
btw my 4th line is not used but still in contract.
Thanks!
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Depends on your FAN discount and data usage. It also sounds like you don't have any insurance for any of the lines. Be careful with that.
I'd really only recommend it if you were to get a fourth smartphone. 10 gig mobile is 120 + 120 = 240. Subtract 18 (for arguments sake, average fan discount is 15 percent) = 222 before tax. 6 gig would be 211.5 in this scenario.
It's the same price whether you have that fourth line as a basic or smart phone. Or it's a viable option if one of your lines is starving for data and it gives all the smartphones tethering.
Demodave said:
I really want the 32GB version; but the lack of a release date has me thinking that it might be a few months before we see it in stores. So my question is: If I purchase the 16GB version and the 32GB is released in the next 30 days, can I return it to get the 32GB version and simply pay the extra $50?
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Click to collapse
50$ + 35$ restocking fee. If you're really nice about it maybe they'll waive the restocking fee. Just be 100% sure it's not a 14 day return policy instead of a 30. This can be store dependent.
attbrandon said:
Depends on your FAN discount and data usage. It also sounds like you don't have any insurance for any of the lines. Be careful with that.
I'd really only recommend it if you were to get a fourth smartphone. 10 gig mobile is 120 + 120 = 240. Subtract 18 (for arguments sake, average fan discount is 15 percent) = 222 before tax. 6 gig would be 211.5 in this scenario.
It's the same price whether you have that fourth line as a basic or smart phone. Or it's a viable option if one of your lines is starving for data and it gives all the smartphones tethering.
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mine right now is 210 with taxes included. So I guess it might not be worth it.
Thanks for the reply.
JustSaya said:
Yes and transferring phone numbers.
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I'm not 100% sure to be honest. Ask your job for the FAN ID and I'll look up the properties of it tomorrow.
darkodin14 said:
mine right now is 210 with taxes included. So I guess it might not be worth it.
Thanks for the reply.
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You must have an amazing discount 0_o.
attbrandon said:
You must have an amazing discount 0_o.
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28% I think?
I want to thank you for taking the time to offer this - I have been wondering what to do with my Wife's phone (She is still on Sprint) - she doesn't use much data - doesn't get the benefit of either 4g or LTE anyway (Sprint doesn't have LTE in Milwaukee) and I sometimes find myself going over the 3gb limit on my plan. After reading your comments and checking out the plans you posted - I think it would be cheaper for me to buy a 6gb shared plan for our two phones - I would pay less collectively than I am paying now for the ATT and Sprint plans I am paying for - and I would double the available data I can use - as she really doesn't use any.
Thanks a lot - I appreciate the tips...
darkodin14 said:
28% I think?
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Math then silly. A mobile share 10 gig would cost you 206.4 before tax. I thinks that's worth it for the tethering.
I don't like the idea of sharing data....then you gotta worry about how much other people are using...like what if your brother decides to do something stupid and uses up 6gigs...leaving only 4gigs for everyone else (3 other people)...I'd rather pay the extra and not have to worry about others eating up my precious data...idk just seems like a data overage waiting to happen
Sent from my HTC PH39100 using Tapatalk 2
attbrandon said:
Any questions? I uploaded pictures of the brochures to help you with plan searching.
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OP, maybe you can help me make a decision. Here is what I have currently
26% Discount
5 Lines on the FamilyTalk Nation 700 with Rollover
Rollover for me is like having unlimited talk anyway. Whenever we go over 700 it kicks in and is enough to cover things.
2 - Smartphone lines with 2gb data plan (not even coming close to full utilization - always have wifi around)
2 - Smartphones lines with 200mb plan
1 - Regular phone
Total I am paying with taxes in NYC is about $215.
Is is worth going over to a shared use plan? I would like to add additional lines in the future and can't do that with my current plan.
AT&T says, "the more you use, the more you save." What crap!!! They have the network capacity to offer truly unlimited data. That's what they need to do. What's the point of having a brand new shiny new LTE device when you only can use it so much???
Families would rather have unlimited data instead of sharing. I will add, if they brought back unlimited to raise the price, say $40 or $50.
Hello,
Didnt see this posted here. For a limited time, At&t is cutting the 15GB shared plan by $30. Meaning, if you are already using the 10GB plan, you can upgrade to 15GB plan for the same price. Pretty awesome deal IMO.
Wow, thanks for the heads up. I was seriously considering jumping to the 30GB plan when they offered the promo but hesitated because my family doesn't exceed 10. This helps me not regret it.
Yes sir, as soon as I heard about the promo I change my plan right away. Previously had the 10GB plan.
Sent from my A0001
Yeah thanks I just got off the phone with them and now we have 15gb. We kept going over our 10 so hopefully we will be OK now lol
Sent from my LG-D850 using XDA Free mobile app
Same here. Just logged into my account and now have 15GB for the same price as my 10GB plan.
Thanks for the heads up!
Sent from my HTC One S using Tapatalk 2
DUDE! You ROCK! I totally found this thread by accident!
Still rocking a Sammy S3, contract is up and I'm trying to decide between the S5, Note 4 or G3. I want the N4 but I don't want a phone without atleast Root and Chainfire says it's not looking too hot for the Note 4 anytime soon.
Anyway I was comparing the S5 to the G3 and checking out what dev support there is for the two so I just happened to pop over to the G3 section.
Saw this thread and just called ATT. On the phone for 5 minutes and poof I'm upgraded to 15GB for the same price at my 10GB! I too saw that if your on 15GB get upgraded to 30GB for free, or buy 15GB for $30.00 more a month and they upgrade you to 30GB. Almost did it but couldn't justify upgrading to the 15GB for $30 more to get the 30GB. I would NEVER come close to the 30GB and we don't go over our 10GB now because we are careful. We have 4 shared lines, two of which are used by a teenage boy and girl so um yeah I'm always policing the data like a data Nazi! Now I won't have to be so mean to the kids with their data usage!
Again, thanks for posting this!
This is pretty sweet deal for me because I am streaming Spotify with extreme quality and I am using an average of 9GB per month.. Now I dont have to worry about over using my data plan anymore
kdoggy said:
DUDE! You ROCK! I totally found this thread by accident!
Still rocking a Sammy S3, contract is up and I'm trying to decide between the S5, Note 4 or G3. I want the N4 but I don't want a phone without atleast Root and Chainfire says it's not looking too hot for the Note 4 anytime soon.
Anyway I was comparing the S5 to the G3 and checking out what dev support there is for the two so I just happened to pop over to the G3 section.
Saw this thread and just called ATT. On the phone for 5 minutes and poof I'm upgraded to 15GB for the same price at my 10GB! I too saw that if your on 15GB get upgraded to 30GB for free, or buy 15GB for $30.00 more a month and they upgrade you to 30GB. Almost did it but couldn't justify upgrading to the 15GB for $30 more to get the 30GB. I would NEVER come close to the 30GB and we don't go over our 10GB now because we are careful. We have 4 shared lines, two of which are used by a teenage boy and girl so um yeah I'm always policing the data like a data Nazi! Now I won't have to be so mean to the kids with their data usage!
Again, thanks for posting this!
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Click to collapse
Nexus 6 maybe....
Sent from my A0001
Tiny plans
Even the low end plans are getting bumped. was on a 2GB, now that a 3 for the same money. which is good because i put my mother in law on the wifes and my plan ("oh i'll never use it .... .")
Awesome. Just upped to 15gb. I saw fine print about their promotional double up where 15gb goes to 30gb. Does that apply to this?
I'm wondering if this will become the new standard?? 15 is the new 10 and 30 is the new 15 and so on. I wonder if they ran the promotion to gauge demand and maybe we see other carriers follow?
kdoggy said:
DUDE! You ROCK! I totally found this thread by accident!
Still rocking a Sammy S3, contract is up and I'm trying to decide between the S5, Note 4 or G3. I want the N4 but I don't want a phone without atleast Root and Chainfire says it's not looking too hot for the Note 4 anytime soon.
Anyway I was comparing the S5 to the G3 and checking out what dev support there is for the two so I just happened to pop over to the G3 section.
Saw this thread and just called ATT. On the phone for 5 minutes and poof I'm upgraded to 15GB for the same price at my 10GB! I too saw that if your on 15GB get upgraded to 30GB for free, or buy 15GB for $30.00 more a month and they upgrade you to 30GB. Almost did it but couldn't justify upgrading to the 15GB for $30 more to get the 30GB. I would NEVER come close to the 30GB and we don't go over our 10GB now because we are careful. We have 4 shared lines, two of which are used by a teenage boy and girl so um yeah I'm always policing the data like a data Nazi! Now I won't have to be so mean to the kids with their data usage!
Again, thanks for posting this!
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Click to collapse
Heres what you do, still be a data hitler to your kids and pretend you only have 10 gigs, then use the extra 5gigs for yourself!! :highfive:
BTW, its not a promo.. Its perma pricing.