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ATT Media net 10$/month family

So i've seen a few threads here saying that the new deal with media net unlimited package was 10 dollars a month now. Well i called today to get it and was told that not only was it for my fuze(i did the sim swap trick to make it seem we all had regular phones) but also the other two phones in my family, all three of us now have unlimited data for 10 dollars a month. This seems too good to be true. Did anyone else have a similar experience?

ech230 said:
So i've seen a few threads here saying that the new deal with media net unlimited package was 10 dollars a month now. Well i called today to get it and was told that not only was it for my fuze(i did the sim swap trick to make it seem we all had regular phones) but also the other two phones in my family, all three of us now have unlimited data for 10 dollars a month. This seems too good to be true. Did anyone else have a similar experience?
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So your saying the Rep said that this applied for your fuze or did it apply to your fuze because it had another sim card?

Are you saying your paying $10 a month for all 3 phones... or $10 a month PER phone ($30).
I think I might jump on this. I have a Fuze and my fiance has her old blackjack. She has unlimited messaging for $20 and I have MediaNet Bundle (Unlimited Data, 200 SMS, Unlimited AT&T Messaging) for $25.
So we spend about $45 a month.
If we could get unlimited Family Messaging for $30, then both unlimited data for $10... that would be $50.
I'd pay $5 more so my fiance can get online.

I assume this is only for Family Plans

I used to do that. I worked at radioshack though, and our rep for ATT told us that he used to be a manager at an ATT store and would add the non-pda data plan to peoples accounts, and some would come back later with giant bills because they were revised and billed per byte.
He said it didn't happen a lot, and a lot of times ATT would be full of mercy and not charge the full amount, but he did tell me it occured.
I say be careful because you would be breaking the terms and conditions and they would have every right to charge you 3 cents/KB
has anyone on this forum been caught?

from my understanding it was 10 dollars total for all three lines(as in a total of 10 a month, not 30). I specifically said to the rep, "no no i don't want the family plan i only want it on the one line" to which he replied that it was a family bundle that i qualified for since i had a family unlimited texting plan. I didn't mention my fuze so i don't know what will happen, perhaps this month will have some ridiculous charges but i'll play ignorance and try to fight them. So we shall see. My online account has not updated yet so i have no way of knowing 100% what is going on but i'm rather curious.
also it's only 1c/KB not 3 for their standard charges.

I've been using the MediaNet plan on my Samsung Blackjack, Samsung Epix, and HTC Fuze for 3+ years.
Their expensive internet plans are stupid. When I bought my Epix... the sales guy said, "Since the Epix is a newer faster phone... it won't work with the Media Net plan because the MediaNet plan doesn't send the data packets fast enough and so it won't work".
I'm a Network Engineer. What kind of crap is that?
I popped in my old sim and started checking my email.
Unlimited Data = Unlimited Data.
Every time I call CS and they get me started on that crap I give them an earful. Plus data plans are outrageous. Why would anyone want to pay for a Data plan which is the same, if not more, then the data plans they have in their homes.
SMS is nothing more then free money for them and people don't use that much data. Unlimited Data and Messaging should be MAX $20.

AT&T over-chargingn for data
I see someone else shares my irritation (exasperation) with AT&T (and the other carriers, since they all charge about the same).
I pay $30.00 a month for DSl (3mb down, 768 up). Why or why should I pay the same for speeds that are less than half that on AT&T's network just because its mobile?
Yes I can check my mail (almost) anywhere but.....thirty bucks is ludicrous, I cancelled my data plan on my Kaiser and my wifes Blackberry because it wasn't worth the service. We were paying over $60.00 a month for unlimited data on two phones. (Everyone kick me me becaause I deserve it).
Now you are telling me you are getting it on two phone on the "family plan" for $10.00 a month ?
WoW !
player911 said:
I've been using the MediaNet plan on my Samsung Blackjack, Samsung Epix, and HTC Fuze for 3+ years.
Their expensive internet plans are stupid. When I bought my Epix... the sales guy said, "Since the Epix is a newer faster phone... it won't work with the Media Net plan because the MediaNet plan doesn't send the data packets fast enough and so it won't work".
I'm a Network Engineer. What kind of crap is that?
I popped in my old sim and started checking my email.
Unlimited Data = Unlimited Data.
Every time I call CS and they get me started on that crap I give them an earful. Plus data plans are outrageous. Why would anyone want to pay for a Data plan which is the same, if not more, then the data plans they have in their homes.
SMS is nothing more then free money for them and people don't use that much data. Unlimited Data and Messaging should be MAX $20.
Click to expand...
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Let me clear this up, I might be new to this forum but I am very familiar with AT&T rates and plans. Lets just say I use this information almost daily.
THIS APPLIES FOR STANDARD MOBILE DEVICES (NOT PDA/BLACKBERRY/iPHONE)
For Individual Lines (AT&T Nation)
-Data Unlimited (formerly known as 'MediaNet Unlimited')
cost $15 per phone.
-Unlimited Messaging (SMS+MMS+IM)
cost $20 per phone.
-Messaging & Data Unlimited (Data+SMS+MMS+IM)
costs $30 (save $5 from getting the two seperately)
For Family Plans (AT&T Family Share)
-Data Unlimited
cost $10 per line in the family plan (instead of $15 for individuals)
-Family Messaging Unlimited
cost $30 (one price covers every line on the plan)
THE FOLLOWING IS FOR PDA/BLACKBERRIES
For Individual Lines (AT&T Nation)
-PDA Personal or Blackberry Basic
cost $30 per phone.
-Unlimited Messaging (SMS+MMS+IM)
cost $20 per phone.
-PDA/BBRY Messaging Bundle
costs $50
For Family Plans (AT&T Family Share)
-PDA Personal / Blackberry Data
cost $30 per line
-Family Messaging Unlimited
cost $30 (one price covers every line on the plan)
During the sign-up process, the IMEI number of your device will be registered to your account. If the system detects the IMEI of a device that falls under the PDA or BLACKBERRY category, the Data Plans populate itself only to 'PDA Personal $30' or 'BBRY BIS Personal $30'. If an IMEI of a regular phone was entered, it will populate the options for 'Data Unlimited' for $15
When you purchase your PDA device like a Blackjack II, if you somehow manage to have an IMEI of a normal phone be entered instead of the Blackjack II, you will be billed the rates according to whatever type of phone that was entered. (This will not work with Blackberries because BBRY needs the BIS data and the PIN number to be registered.)
Also what might be possible is; get your devices and plans normally, like a Fuze with a $30 PDA Data plan, a month later, call customer service and tell them that youre switching to a different device that you bought yourself, and give them the new IMEI (imei should be from a non pda/bbry device), and have them change the data plan prices accordingly. Voila, you saved $15 dollars per month per phone.
Oh and if some of you were wondering, the carriers data service is just data, meaning it wont know the difference between data from a Sony Ericsson W350 to an HTC Fuze, or a Touch Pro, or a Touch Diamond, or Xperia, or Nokia N96, or iPhone knock-offs, etc. you get my point.

villa_bryan said:
I used to do that. I worked at radioshack though, and our rep for ATT told us that he used to be a manager at an ATT store and would add the non-pda data plan to peoples accounts, and some would come back later with giant bills because they were revised and billed per byte.
He said it didn't happen a lot, and a lot of times ATT would be full of mercy and not charge the full amount, but he did tell me it occured.
I say be careful because you would be breaking the terms and conditions and they would have every right to charge you 3 cents/KB
has anyone on this forum been caught?
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=477071
cesar2010 said:
ok i had the media net unlimited ($15) with my kaiser for like 6months w/out a single problem or xtra charge. i used the upgrade option i had and ordered a fuze but to be used on another line in the fam plan, yesterday i used about 60mb with slingplayer.. today i got a text saying data disconnected due to high charges i called and they told me i didnt have a data plan and i was going to be charged about $1000 i added the $30 data plan and was wondering is there a way to fight the upcoming bill?
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meh?

i'm thankful someone noticed this. i just called and changed mine to Messaging & Data Unlimited for $30. Before had the two separate plans and was $35. Save $5! that's good in these tough economic times .

oatterzonxda said:
For Family Plans (AT&T Family Share)
-Data Unlimited
cost $10 per line in the family plan (instead of $15 for individuals)
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not to sure about this..i have a family plan and i did this trick way back in the day with my 8525 (was $20 at the time for medianet and i had to do it again when the price dropped while using my tilt) and unless theve dropped the price recently for family plan data rates then this is incorrect and its still $15 (what i pay a month with a fam plan)

oh and has anyone ELSE besiodes the OP confirmed this $10 all lines plan?

pazookie said:
not to sure about this..i have a family plan and i did this trick way back in the day with my 8525 (was $20 at the time for medianet and i had to do it again when the price dropped while using my tilt) and unless theve dropped the price recently for family plan data rates then this is incorrect and its still $15 (what i pay a month with a fam plan)
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http://www.wireless.att.com/cell-phone-service/services/services-list.jsp?catId=cat1470003&LOSGId=&catName=Messaging+%26+Data
First item on the page.

evilxhwnd said:
http://www.wireless.att.com/cell-phone-service/services/services-list.jsp?catId=cat1470003&LOSGId=&catName=Messaging+%26+Data
First item on the page.
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For me it says $15 a month for regular cell phones and $30 a month for pda's such as the fuze.
How many of you guys are doing the thing were you call up and add a regular phone as your phone and then select the $15 for data and then just switch your sim card into the fuze and still only pay $15 for data instead of $30? What would happen if att finds out?
Thanks.

techman28 said:
For me it says $15 a month for regular cell phones and $30 a month for pda's such as the fuze.
How many of you guys are doing the thing were you call up and add a regular phone as your phone and then select the $15 for data and then just switch your sim card into the fuze and still only pay $15 for data instead of $30? What would happen if att finds out?
Thanks.
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maybe has to do with area you live in?
i see this: http://img99.imageshack.us/img99/7439/shotwh4.png
notice first item, @ $30.

evilxhwnd said:
maybe has to do with area you live in?
i see this: http://img99.imageshack.us/img99/7439/shotwh4.png
notice first item, @ $30.
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Yes, I see that too, but if you look closer at the fine print for those top two items, it says they are only available to regular cell phone ie not the fuze.

i've been using this on my 8125 for a few years now i have the media net unlimited with 200 text messages for 20 a month.
i just did this recently for my wife when i added her on to my family plan she wanted a blackjack so i had her get a dumb phone first with the unlimited messaging and the 1500 text messages for 30 a month before the 30 days were up with the dumb phone i had her return it and ordered her a refrub'd blackjack off with the discount through my job
the medianet and the messing plan stuck and i just switched her from the unlimited net and 1500 text to unlimited net and unlimited text for 30 a month
so when and if i upgrade to a fuze any new att phone with a newer htc
just like the network guy said above DATA is DATA
i checked around I didn't see anything online about the unlimited data for 10 bucks a month anybody been able to enable this?

techman28 said:
Yes, I see that too, but if you look closer at the fine print for those top two items, it says they are only available to regular cell phone ie not the fuze.
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which is why you do the trick mentioned earlier and all over this forum so you can get it.

Confirmed in Chicago area!!
The catch is (as someone already mentioned) you have to put ALL THE PHONES from your Family Plan on the $10/mo. Unlim MediaNet Data Plan...and NONE of them can be PDA or iPhones. I'm saving $45/mo !!!

AT&T Service for Captivate

I've done some looking around, and I found the Captivate at Newegg.com for $79.99 with a renewal of contract, BEWARE!!!!!
I didn't get the warm and fuzzies from Newegg, so I stopped the process with them and called AT&T. Here's what I found:
My existing plan affords me the unlimited Data, without the new data plan restrictions.
When you buy from one of these Authorized AT&T Dealers, they effectively cancel your existing contract, and start a new contract with their name, and that is how they get paid(from AT&T). The Up side is you can get a Captivate for $79.99, the down side is if you have a "true" unlimited data package, you will loose it, and get the data plan with the cap.

That's not completely true..
If you mean "authorized dealers" such as LetsTalk or wirefly .. they let you keep your old unlimited 30$ data plan.. I'm a little surprise newegg wouldn't let you do that.. try calling newegg and argue it back.

Best Buy was able to do this for me as well, selling at the 99.99 price and giving me the unlimited data after a call to AT&T.

darkamikaze said:
That's not completely true..
If you mean "authorized dealers" such as LetsTalk or wirefly .. they let you keep your old unlimited 30$ data plan.. I'm a little surprise newegg wouldn't let you do that.. try calling newegg and argue it back.
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I dont know about LetsTalk or Wirefly, but Newegg said I would keep my data plan, and appearance wise, it would all remain the same, but it was the AT&T Rep that said the plan would technically change, I would be changing the plan and I would loose the current true unlimited data plan, and would be under the new unlimited data plan that actually has a limit. That's why, they could only offer me the cheaper phone IF my plan was still offered by AT&T.

Amazon.com is selling the captivate for .01 with a new contract.
Sent from my SAMSUNG-SGH-I897 using XDA App

Bought my captivate for [email protected], and there was an option to keep the unlimited plan. Sounds like you got hosed.
Sent from my SAMSUNG-SGH-I897 using XDA App

I don't know about the contract changes and stuff but, I got mine for $9.99 off Wirefly with a new 2 year contract. Needed 3 lines, now I have 3 lines..lol

Mnay "authorized dealers" treat a new contract different then an upgrade. Some of these deals ONLY apply to new contracts and it is up to the retailer to decide. New Contracts should not get Unlimited Data - even AT&T store managers get in trouble for doing this. Upgrades to hardware on current contracts do allow you to keep the unlimited data plan if you have it already.
There is nothing magic here, but if you are not sure, you should ask.

I was able to keep my unlimited plan when ordered from letstalk.
Sent from my SAMSUNG-SGH-I897 using XDA App

I also just ordered my Captivate from Amazon for 1 penny (new contract, 4 lines). Quick off topic question, how is the call quality?

I just purchased from WireFly and was able to my unlimited data package no problem. What's odd here is NewEgg uses the same company called Simplexity, that being said there should be NO issues with keeping your current unlimited data plan.
esox23

I went thru letstalk and they set me up on the limited..I called at&t adn told em I didn't want the plan and I wanted my old one that was grandfathered in. They said ok but not again. I bricked my phone and sent it back to lettalk and they sent mea phone back and changed the data plan on me again...I had to call at&t but they set me back to unlimited data for $30. I thought they were going to allow folks to keep the unlimited forever so long that they stayed with at&t

zeezz said:
Best Buy was able to do this for me as well, selling at the 99.99 price and giving me the unlimited data after a call to AT&T.
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How'd you manage this price? They are showing $149 right now online... any haggling?

pmpntl said:
How'd you manage this price? They are showing $149 right now online... any haggling?
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costco has it for 99$ too with free bt

I thought I read somewhere they were 99 cents at Amazon.?
Sent from my SAMSUNG-SGH-I897 using XDA App

darkamikaze said:
costco has it for 99$ too with free bt
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Is that for new or upgrade?

There are some GREAT prices out there for the Cap no doubt, I was just warning everyone about what AT&T told me regarding these plans. I didn't want anyone with the true Unlimited Data to loose it, and get stuck with the "New" Unlimited Data, which is capped at 2gig's per month(Not sure of the exact limit)

pmpntl said:
Is that for new or upgrade?
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upgrade :x

A buddy of mine has an iPhone 3g and will be upgrading to a Captivate. He called and made sure about his data. If your already on the unlimited, then you get to keep the unlimited. But if you drop it from unlimited..you don't get it back.

Warning - TMO trying to force upgrade to expensive Internet plan to get upgrade price

I have an unlimited $14.99 internet plan, and at the TMo store, I was told I had to upgrade it to a $30/month plan to get the upgrade price for the phone. I just walked out.
If anyone finds a good way around this BS, please post.

Are you available for an upgrade? Typically they will grandfather in plans if you are available for your regular upgrade, but if you try to ask for an upgrade early they will force you to more expensive plans.
Your best bet is to call up T-Mobile and talk to their Customer Loyalty/Retention department. Depending on how long you have been with T-Mobile, they work wonders for you, albeit you would have to wait for your phone to arrive in the mail.

I need to fight with them today myself. I have a family plan and already had one phone with a $25 unlimited plan on it. When I added this line they put me on a $30 plan and did not grandfather in the $25 rate.
Sent from my T-Mobile G2 using XDA App

DarkAgent said:
Are you available for an upgrade? Typically they will grandfather in plans if you are available for your regular upgrade, but if you try to ask for an upgrade early they will force you to more expensive plans.
Your best bet is to call up T-Mobile and talk to their Customer Loyalty/Retention department. Depending on how long you have been with T-Mobile, they work wonders for you, albeit you would have to wait for your phone to arrive in the mail.
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Will try calling. I was eligible on this line, but they want to force people off the cheaper plans (some nexus users are still on $5.99 plan).
PS - went to their website, and it offered the upgrade, but when I started the process, it popped up a "warning" that I would have to revisit their website after they shipped it and set up an "android" plan.
Tempted to go through the process on my credit card (not on my TMo account credit - so they cannot pull back the upgrade "discount"), and when I get the phone - just put the SIM in and see what happens.
AT $180/year more for the data plan, it would be better for me to just pay the full price. Will get most of it back from my Nexus on eBay if I decide to keep the phone past the remorse period.

Fight harder -- depending on how long you have been with T-Mobile, they will give you their new Android Premium Web for $20 a month.

I have been with them before they officially started up in the US (used them in Germany).
On hold - will see....
Guess what - from customer retention - $99 for the upgrade (not $199), and the $30 "android" plan for $20/month. I also have a 20 day period to return and restore my existing data plan.
From this and one other experience, it appears customer retention should be the way to go as a normal upgrade route (that is how I got the $14.99 unlimited plan a while back).

What's this Android Premium Web? I have been with them for over 5 years on the family account. My work account has been with them since the voicestream days.
Sent from my T-Mobile G2 using XDA App

Android Premium Web is just the official name for the $30/month unlimited data plan for Android phones.

That unlimited stuff is bs because its not truly unlimited any how u use over 3gigs for a certain month they drop udown to edge speeds but the only way u will know is if u do a speed test
Sent from my HTC Magic using XDA App

jovan285 said:
That unlimited stuff is bs because its not truly unlimited any how u use over 3gigs for a certain month they drop udown to edge speeds but the only way u will know is if u do a speed test
Sent from my HTC Magic using XDA App
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Would they also be doing that to existing $5.99 - $14.99 "unlimited" plans?

jovan285 said:
That unlimited stuff is bs because its not truly unlimited any how u use over 3gigs for a certain month they drop udown to edge speeds but the only way u will know is if u do a speed test
Sent from my HTC Magic using XDA App
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First of all, the soft cap is 5 GB, not 3 GB. Secondly, I hear if you live in an area where there is HSPA+, after 5 GB they will drop you to 3G, then after 10 GB they will drop you to edge.
Secondly, it is still "unlimited" because you can still use the Internet -- just at slower speeds.
Lastly, they send you a text message telling you they throttled your speed, so you know. If you have been a customer with T-Mobile for a while, and/or this only happens to you once in a while, calling up T-Mobile can typically get them to remove the throttle.

gaww said:
Would they also be doing that to existing $5.99 - $14.99 "unlimited" plans?
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Not sure, but they probably do.

i pay $20.00 for unl. inter. you need to call customer care and order your phone from them in order to keep your cheap inter.

I'm not sure why you guys think you deserve the right for an early upgrade when you are currently locked into a 2 year contract. If you try to talk them into it they have no choice but to force you to get the new prices.
I've never understood the purpose of locking yourself into a new 2 year contract every time a new phone comes out. If a new phone is coming out, and you KNOW for a fact you want it, then save up ahead of time and buy it full price. That way you can keep your old grandfather plans with the much cheaper pricing. Or you can do what I'm doing and go with their EM+ solutions, which only T-Mobile offers, and have a much cheaper monthly bill but buy your phones outright. It saves much more money, just sell your current phone on craigslist and pay the difference.
Sent from my T-Mobile G2 using XDA App

I was not locked in on the line I upgraded with.
Currently using Nexus from eBay - will be selling it back there IF I decide to keep the 4G. If not, I have 20 days to return and go back to grandfathered plan.
I had been thinking about just paying full price and keeping my $14.99 plan if they had stuck with $30 for the plan.
What is their EM+ solutions and do you know what the EM+ price would be on this device?

Arcadia310 said:
I've never understood the purpose of locking yourself into a new 2 year contract every time a new phone comes out. If a new phone is coming out, and you KNOW for a fact you want it, then save up ahead of time and buy it full price. That way you can keep your old grandfather plans with the much cheaper pricing. Or you can do what I'm doing and go with their EM+ solutions, which only T-Mobile offers, and have a much cheaper monthly bill but buy your phones outright. It saves much more money, just sell your current phone on craigslist and pay the difference.
Sent from my T-Mobile G2 using XDA App
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Well, it can't get any cheaper than what I'm paying - $30 voice and $20 data. I may get more minutes with EM+, but I don't need them. And, by upgrading I don't have to change plans or anything. So, I get the phone at subsidized pricing as I know I'll be with T-Mo anyway. Furthermore, if I DO need to change providers for any extreme reason, the ETF drops over time, so nothing is lost and everything is gained, at least for me.

My t mobile rep let me stay with my hd2 data plan as long as it worked with the phone. Which it did.
Sent from my HTC Glacier using XDA App

Scoop24 said:
My t mobile rep let me stay with my hd2 data plan as long as it worked with the phone. Which it did.
Sent from my HTC Glacier using XDA App
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Was that at full price or "upgrade" price?

gaww said:
Was that at full price or "upgrade" price?
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Click to collapse
I upgraded
Sent from my HTC Glacier using XDA App

I didn't have this problem at all

T-Mobile Legacy Data Warning

Heads up to anyone with T-Mobile US and has a legacy 10GB data plan (such as the myFavs plan with the data addition). T-Mobile just denied that I ever had that plan and that they ever offered it, claiming they never offered 10GB before late 2011. This is absolutely untrue and I've had this plan since my Blackberry Curve 8230 years ago.
They also claim that they never offered free tethering/hotspot even though they always had free tethering until the Sensation ICS upgrade and newer. This is the first time I actually used any more than 5GB in a loooooong so I never actually noticed, but anyone who has a legacy 10GB plan should call to make sure it's still there, cause they changed mine.
TL;DR Legacy 10GB data plans might have been changed to 5GB and T-Mobile will deny you ever had it.

Can't you just reprint an old bill? Do you keep any on file?
sshede said:
Heads up to anyone with T-Mobile US and has a legacy 10GB data plan (such as the myFavs plan with the data addition). T-Mobile just denied that I ever had that plan and that they ever offered it, claiming they never offered 10GB before late 2011. This is absolutely untrue and I've had this plan since my Blackberry Curve 8230 years ago.
They also claim that they never offered free tethering/hotspot even though they always had free tethering until the Sensation ICS upgrade and newer. This is the first time I actually used any more than 5GB in a loooooong so I never actually noticed, but anyone who has a legacy 10GB plan should call to make sure it's still there, cause they changed mine.
TL;DR Legacy 10GB data plans might have been changed to 5GB and T-Mobile will deny you ever had it.
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Click to collapse

This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.
6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.
Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.

Tangent_ said:
This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.
6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.
Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.
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Exact thing happened me except they didnt fix a thing for me ... Im tired of T-Mobile USA's Bull im switching as soon a my Contract ends.

Tangent_ said:
This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.
6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.
Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.
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When I read stuff like this... Even though they helped you... We shouldn't have to go through this crap. It makes me want to call them and yell at them. XD I would be yelling at innocent people though, not those who are responsible.

Daiskei said:
When I read stuff like this... Even though they helped you... We shouldn't have to go through this crap. It makes me want to call them and yell at them. XD I would be yelling at innocent people though, not those who are responsible.
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Just had a bout of issues relating to T-Mobile's rebate system recently. I was going to link the forum post I made about it, but apparently T-Mobile has since removed it... I find that the best results occur when you explain your situation on their forums. Assuming you are in the right, a T-Mobile rep will contact you within about 24 hours and propose decent solutions to keep your business (In my case, they honored a rebate that I was told I qualified for before purchasing a new device). Anything short of this doesn't seem to yield any results (spent over 12 hours in 6 calls to T-mobile and got no where).
Either way, it shouldn't be necessary to argue for hours with their customer service and retentions department to keep your plan or to obtain rebates you were told you qualified for. Their service has gone downhill over the last 3-4 years, but there is simply no good alternative at a price anywhere close to what I am paying now. The best I can hope for is that they can turn around their customer service and once again be the best in the business (they definitely were 5-6 years ago IMHO).

I'm T-Mobile and supposedly I have free tethering so they told me before. Now you have me concerned because not only that I also supposedly have the 10GB data plan. For two devices x my sensation and husbands blackberry I pay 207.00 a month. With unlimited talk and text which I think is extremely high even with my 20.00 equipment charge. It just does not add up...but now I'm concerned hearing you say what they told you regarding tethering and data. I will call them and see if they too changed my plan...I will be furious if they did! 207.00 is just too high! I need to really look into what I'm being charged for! Thank you for bringing this to our attention !
Sent from my HTC Sensation 4G using xda premium

Interesting stories. Sorry to hear about everyone's issues. I called them today to have my plan issues fixed and they wouldn't budge. I asked them what it would cost for early termination - get this, somehow I'm not on contract. Even though I got a two year extension January 2011, I am somehow contract free. Gave Sprint my Sensation for 105 USD and bought a GNex today. It's been fun.

Yeah!!! But sprints service totally sucks.
Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app

I'll take 500kbits EVDO and LTE in October to December over 5mbits of lies every month. Plus the GNex is a brilliant device. Android 4.1 is nice too, although Project Butter is really smooth, there's still a stutter from time to time.

Good luck everyone I know that started out with sprite eventually flashed their phone to cricket...
Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app

Questions for T-Mobile users.

Alright, so currently I have an S3 with T-Mobile and I'm paying around $100 for just my line that includes 500mins, unlimited data and text.
I rarely break the 150min mark each month so I would definitely like to change my plan to something that offers less minutes. Makes no sense on paying for something I don't use, right.
What would be my best option right now? Go on a prepaid plan and buy the Nexus 5 from the playstore? Is there a hassle from switching to a normal plan to a prepaid plan with T-Mobile?
I would be more than happy paying less to get 200mins, unlimited text, and data. 2.5 or 5gb before throttling is fine with me.
Sent from my Nexus 7 using xda app-developers app

The T-Mobile $30 plan.. 100 minutes, unlimited texts, 5GB of 4G LTE.
Just add like $50 every month and you'll have around , what.. 275-300 minutes you can use.
But if you're still on contract with T-Mobile, the ETF is $200.
And yes, you can buy the phone from the Play Store.

Wow that's crazy expensive. My T-Mobile plan is $120/month for 3 lines, unlimited everything. Data IS throttled after 500mb though. Not an issue for me since I'm always on wifi. I can bump it to unlimited for an extra $20

IXChicharitoXI said:
Alright, so currently I have an S3 with T-Mobile and I'm paying around $100 for just my line that includes 500mins, unlimited data and text.
I rarely break the 150min mark each month so I would definitely like to change my plan to something that offers less minutes. Makes no sense on paying for something I don't use, right.
What would be my best option right now? Go on a prepaid plan and buy the Nexus 5 from the playstore? Is there a hassle from switching to a normal plan to a prepaid plan with T-Mobile?
I would be more than happy paying less to get 200mins, unlimited text, and data. 2.5 or 5gb before throttling is fine with me.
Sent from my Nexus 7 using xda app-developers app
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Not sure how you're paying so much for the classic 500min plan, maybe you got extra services along with it? Should only be $85/w tax. And if you said you don't use as much minutes then go with the prepaid $30/mo like that person said. Or you can go with straight talk for $45/mo unlimited talk text and web (might throttle 2.5gb). I'm not sure if they are still selling GSM sim cards because they kept being pulled off the shelves.
Synyster06Gates said:
Wow that's crazy expensive. My T-Mobile plan is $120/month for 3 lines, unlimited everything. Data IS throttled after 500mb though. Not an issue for me since I'm always on wifi. I can bump it to unlimited for an extra $20
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Well you're on the new simple/value plans that T-mobile has. 3 lines should cost you $90 ($50 first line $30 second $10 add a line) for unlimited talk text and unlimited web throttled at 500mb. You might be over paying as well unless you have the 2.5gb data plan or the jump plan services.

Deekayy said:
Well you're on the new simple/value plans that T-mobile has. 3 lines should cost you $90 ($50 first line $30 second $10 add a line) for unlimited talk text and unlimited web throttled at 500mb. You might be over paying as well unless you have the 2.5gb data plan or the jump plan services.
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Unfortunately I am over paying by $30. I didn't get the simple value plan. I switched from AT&T right before they ended the classic unlimited contracts. What really sucks is the T-Mobile service went to **** in my area a few days after my "2 week trial period" (that was really maybe a week after getting the phones shipped and activated) and they refuse to help me out in any way. It's a story for another time, but I'm absolutely furious at T-Mobile.

I got the Ptel Paygo plan (on T-Mobile network), I don't really need data (on wifi almost everywhere, with T-Mobile 4G hotspot at $17.50/mo for 1.75gb). 5 cents per minute. Bought a $100 card with coupon for $78, so 2000 minutes for a year. Haven't got my sim yet, will run speed test once I get it.

Deekayy said:
Not sure how you're paying so much for the classic 500min plan, maybe you got extra services along with it? Should only be $85/w tax. And if you said you don't use as much minutes then go with the prepaid $30/mo like that person said. Or you can go with straight talk for $45/mo unlimited talk text and web (might throttle 2.5gb). I'm not sure if they are still selling GSM sim cards because they kept being pulled off the shelves.
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Yeah, I think I'm being charged $8 or $10 for insurance on the phone.
How exactly do pre paid plans work? I assume the bill won't arrive to my house anymore? Do I have to to to the T-Mobile store before the month ends to pay for the following month before it gets disconnected?
Sent from my Nexus 7 using xda app-developers app

Also if I were to sign up for the pre paid plan. Could I bring the phone to a T-Mobile store and could they activate the new sim at the store or do I have to do it myself online?
Thank you for the responses everyone, i really appreciate it.
Sent from my Nexus 7 using xda app-developers app

Synyster06Gates said:
Unfortunately I am over paying by $30. I didn't get the simple value plan. I switched from AT&T right before they ended the classic unlimited contracts. What really sucks is the T-Mobile service went to **** in my area a few days after my "2 week trial period" (that was really maybe a week after getting the phones shipped and activated) and they refuse to help me out in any way. It's a story for another time, but I'm absolutely furious at T-Mobile.
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That's unfortunate, sorry to hear. So you're on a 2-year contract then I suppose? Did you get basic phones or smart phones when you signed up? If anything you can always try to call customer service (Dial 611) and ask to be switched to the new simple choice plan but they might charge you a $200 migration fee per line. In that situation, you can probably argue that your service has not been working well ever since you got it and hopefully they'll work something out.
IXChicharitoXI said:
Yeah, I think I'm being charged $8 or $10 for insurance on the phone.
How exactly do pre paid plans work? I assume the bill won't arrive to my house anymore? Do I have to to to the T-Mobile store before the month ends to pay for the following month before it gets disconnected?
Sent from my Nexus 7 using xda app-developers app
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The only service that does that still bills to your house is T-Mobile Family Mobile (only in walmart) $39.88/mo unlimited talk text unlimited web 2.5 throttle (3G, some say 4G). That service is no contract and you can set auto pay with your debit/credit card or pay at any walmart location.
Other T-mobile pre-paid services is the "monthly 4G" which you will need to purchase a pre-paid card at any convenience store and refill your service at the end of each month. Or you can pay the balance of the bill online through T-Mobile prepaid website. If you don't pay your remaining balance by the end of the month it will get shut off and I believe T-Mobile will hold for 7-14 days before they release the number.
I can't give you a suggestion on which service you should use because I use both Verizon and T-Mobile services (note 2 and nexus 5) on a dealer line. Believe it or not, T-Mobile pulls off 21mb vs verizon 12mb in my home. If anything i'd start with the $30 pre-paid plan and test out the service to see whether or not it works in your area. If you feel that you get a lot of drop calls, you can try the actual T-Mobile service (Simple choice plan) because it's running on a primary network. Don't want to get too technical on why contracts vs pre-paid services are good or bad.
Replying to your second question:
You can purchase a Sim starter kit on the actual T-mobile site and you can activate it yourself, very easy. Follow the steps and select the plan that you desire.
t-mobile (dot) com/shop/plans/activatecodes (dot )aspx

Deekayy said:
That's unfortunate, sorry to hear. So you're on a 2-year contract then I suppose? Did you get basic phones or smart phones when you signed up? If anything you can always try to call customer service (Dial 611) and ask to be switched to the new simple choice plan but they might charge you a $200 migration fee per line. In that situation, you can probably argue that your service has not been working well ever since you got it and hopefully they'll work something out.
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I will attempt to do this over the weekend. I am on a 2 year contract. When we signed up, I got a Galaxy S3, an LG F3, and an LG F6.
Since we started, none of the phones will reliably get phone calls or text messages. More often than not when people try to call us (even the T-Mobile reps calling me back) the phone will ring on their end, but I never get a ring or even missed call notification. A voice-mail will randomly pop up later in the day. Text messages will stop for hours on end then all of a sudden 10 or so will come to my phone at once. MMS won't reliably send or download. It's been a FRUSTRATING experience to say the least.