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[Q] Screen replacement

Anybody have a tutorial on replacing the screen on the Mesmerize? Diagrams or pictures would be helpful. Thanks

sgtsnake said:
Anybody have a tutorial on replacing the screen on the Mesmerize? Diagrams or pictures would be helpful. Thanks
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1. Drive to US Cellular store.
2. Hand phone to service tech or sales person.
3. Receive new phone under no questions asked replacement plan.
4.
If this isn't an option. I'm not sure about the diagrams. I tried looking them up in the service tech's stuff and he doesn't even have them yet. It's still too new, since none of them are out of warranty yet. It sounds painful, though. Sorry you have had to go through that already.

sgtsnake said:
Anybody have a tutorial on replacing the screen on the Mesmerize? Diagrams or pictures would be helpful. Thanks
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so how exactly did you break it?

Mesmerize
Uh, yeah no phone replacement unless you have the family premium plus plan for an extra $40 a month.
Still not sure how it cracked, no visible damage and the outer screen is intact with no scratches at all.
I found a link for anybody that might need it. Check out repair universe dot com.

3 days after a friend got her mesmerize she droped it on the side walk. Her screen is reallly messed up now still runs and it still responsive to touch just has about 30 cracks in it looks like a broken mirror.

Couldn't you just call and sign up for the insurance and then file a claim? All they do is call you to make sure the phone works. There's no way for them to know it's already broke.

akellar said:
Couldn't you just call and sign up for the insurance and then file a claim? All they do is call you to make sure the phone works. There's no way for them to know it's already broke.
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Yeah they give you 90 days or something..

Yea mine screen crack also. In process on removing the glass from the lcd screen. Was going to put it back together after I get the glass off and see if it will still work. I know it was still working before just couldn't read anything because of all the cracks in the cover glass.

What do you do to break the glass?

Mine broke when I threw it onto my desk. Dumb move by myself but I didn't even put any force behind it really and i've always done it with my other phones. Think it broke because I wasn't paying enough attention and it laided on a glass glass plate. Sound like a explosion when it hit. The back flew off and bat fell out. My bat is now bowed oddly enough. For if you sit it in the phone the bow make it so it will not sit flush. It is not swelling but actually bowed. Because the other side is now equally bowing in as the other side is bowing out.

MyMesmerize said:
Mine broke when I threw it onto my desk. Dumb move by myself but I didn't even put any force behind it really and i've always done it with my other phones. Think it broke because I wasn't paying enough attention and it laided on a glass glass plate. Sound like a explosion when it hit. The back flew off and bat fell out. My bat is now bowed oddly enough. For if you sit it in the phone the bow make it so it will not sit flush. It is not swelling but actually bowed. Because the other side is now equally bowing in as the other side is bowing out.
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I'm assuming you don't have the free replacement plan?

Naw don't have the plan(I have no service with it got it just to use as a test bed) just gonna order a replacement screen. Saw one for $100 including shipping. I didn't pay anything for it so paying $100 to fix screen no real big deal.
I wanted to play around with one before I actually gotten service with one. I like it ok. Main thing I wanted to do is try and replace the rear facing cam with a nicer one. If I can get a rear cam in it like the EVO has then I gonna get my lady one and prob get one for myself(the BOGO deal ya know.) Really my only complaint with the phone is its 5mp cam. I have a friend with the EVO and it has a 8mp cam and the pictures just seem so much nicer. That is only thing my wife complained about also. As she wants a phone with a really good cam for she can use it for her photographing hobby.

MyMesmerize said:
Mine broke when I threw it onto my desk. Dumb move by myself but I didn't even put any force behind it really and i've always done it with my other phones. Think it broke because I wasn't paying enough attention and it laided on a glass glass plate. Sound like a explosion when it hit. The back flew off and bat fell out. My bat is now bowed oddly enough. For if you sit it in the phone the bow make it so it will not sit flush. It is not swelling but actually bowed. Because the other side is now equally bowing in as the other side is bowing out.
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Sounds like someone had a few drinks, lol... Sorry to hear about that
Sent from my sch-i500 Showcase using XDA app

"HTC" Letters on Back

Just recently the "T" and the "C" on my HTC M8 rubbed off. They were a thin material glued on, and it appears the glue came loose. Both the "T" and the "C" came off at the same time as I ran my thumb over them. My phone wasn't unusually hot at the time.
I'm not sure if my phone got too hot too many times and loosened the glue, or the build quality just wasn't up to standard.
The Verizon store I bought this from was unable to warranty the phone, since this didn't hinder my use of the phone at all.
I've had the phone since April, and I've taken good care of it: no scratches or dents so far. I'm disappointed that the Verizon store won't replace or repair the phone.
Anyone else have this happen to them?

That's a hidden, added feature. The logo transforms to an engraving. No extra charge...
Sent from my HTC6525LVW using Tapatalk

garywojdan81 said:
That's a hidden, added feature. The logo transforms to an engraving. No extra charge...
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I laughed way too hard at that.
I probably wouldn't mind feeling the engraving on the back if it had always been that way, but the sudden change is bothersome.

had this happen to my friend and just laughed at him. For me after reading this thread i tore them off and actually liked it haha

MotoTurbo said:
had this happen to my friend and just laughed at him. For me after reading this thread i tore them off and actually liked it haha
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If you're not joking, how'd you manage to get them off? I can't seem to get the "H" off to make it even.

hairdryer and needle; only tools i had available at the time. the hairdryer heats up enough to loosen adhesive but not to hot to damage anything.

Yup, my "C" fell off. No idea where it went. Bummer. I want to replace the entire back housing (I have a few small knicks and a very tiny dent), but it will probably just end up happening again.
EDIT: I used a hairdryer to take off the "H" and the "T" to make it more uniform. It does look a bit better since they are all removed now, but I like it better before. Adhering the "H" and the "T" wouldn't be a big deal because I still have them, but I have no idea where the "C" went to. I hope it doesn't hurt resale value when I try to sell it for the M9 next year.

Happened to me about a month ago. Definitely think it was hear related as it was the hottest time of the year. I used a black sharpie to color in where the letters use to be. You can't even really tell the difference.

termleech said:
Happened to me about a month ago. Definitely think it was hear related as it was the hottest time of the year. I used a black sharpie to color in where the letters use to be. You can't even really tell the difference.
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Care to take a picture? Id like to see that. Thanks!

You can always call HTC. I know they replaced / repaired phones for the camera film issue and your still in the 6 month window for a free screen replacement. They might use that screen replacement warrenty to replace your letters instead. It's worth the call if it's bugging you enough. I got scratch on my screen that's bugging me that I'm going to try and use that warrenty on. Along with fixing the camera lenses. Had to scrape off the film and now it just looks nasty.

Frankie1588 said:
Care to take a picture? Id like to see that. Thanks!
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I should have a g2 here tomorrow I'll take a picture. Sending the m8 in for a screen repair.

I think it's awesome, when it happens to me I'm going to take advantage. Like those people with Toyotas that change it up to say Toy, or the Tacoma that they change to Taco.....
Sent from my HTC6525LVW using XDA Free mobile app

Don't go to the store.
Call - 1800-922-0204 - press 0, then 0 again - this brings you tova rep. And I don't see an issue getting refurb, worth a try anyway.

What, if any, issues/manufacturing faults did you experience with your Z3?

I wanted to create this topic because I am curious and because I see many people asking if this phone isn't too fragile or has QC issues. I believe that the people with problems are the vocal minority but the best way to find out is to have a poll.
So, have you found any faults or is your device right as a little (Xperia) ray of sunshine?
You can select more than one option.

1st phone: defective camera (purple noise)
2nd phone: USB flap misalign when closed
3rd and current phone: so far so good

My first phone's screen had an area in a line from top to bottom, right of centre that had no touch sensitivity. The area was about .5 cm wide.
I couldn't touch anything on the line or drag anything across it.
I contacted Amazon.co.uk and they sent me a new one right away. They also let me hang onto the defective one until the replacement arrived without charging me.

Awesome! thanks for the replies so far! Please keep them coming!
My phone is perfect. The USB flap is a teeny tiny bit, like a fraction of a milimeter, misaligned but the seal is intact, I do not intent to take my phone into the pool anyway and thought it was pointless to go through the hassle of returning an otherwise flawless phone for something half of my friends can't see when I point it out. My carpenters eye is ridiculously accurate so meh.

The back glass scratched a few hours after removing cover. Ive only has the phone for 2 days and Bell wont take it back with damages. The phone has only ever been in my otherwise empty pocket...
Anyone else experiencef this? I thought both were gorilla glass.

I don't think the back is as scratch resistant as the front, as I too have very minor scratches on the back, using front and back tempered glass protects now.

My unit only has a slight annoyance which is the headphone jack is wobbly. It has about less than 1mm of wiggle room. I can see a gap between the metal body and the Jack. The Jack works perfectly currently.
Don't know if it's worth bringing to the Sony store, or to just seal it with some super glue or something. :/

Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.

xxquicksh0txx said:
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
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I assume water got in?

hanime said:
I assume water got in?
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That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.

xxquicksh0txx said:
That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
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In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?

hanime said:
In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
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Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.

xxquicksh0txx said:
Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
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This really sucks because there is no way we can tell if it is waterproof until we really submerge it. I am going to avoid submerging mine at all cost.

Hi
I had some problems with this new phone.
1: no nfc working
2: horizontal section from 9 to 177 of the touchscreen doesnt work properly
So i get a third replacement by SFR (in France) and I think I get a fully working Z3.
I love the advertisement of Sony for ils Z3 in France : demand perfection (exigez la perfection)!

I've had 2 copper Z3's. First one, front glass shattered whilst in my front left pocket, nothing else in the same pocket. I've carried all my phones in the same manner and never had an issue. Also had the pink spot issue.
Second phone has 2 stuck pixels.
I really like the phone. They just don't like me

Got a replacement from T-Mobile, the camera button seems to be stuck.. Only works like 20% of the time. Instead of feeling like a dual stage button, it's just a single press with no tactile feel.
When in the camera app it either does nothing, or is stuck trying to focus repeatedly.
Has the same issue with the glass coming up on the back as well. Definitely feels and sounds as if adhesive it being "pulled apart" per se.
Also, the flaps seem to be a little mis-aligned.
My T-Mobile must have gotten a bad batch...

If you have a misaligned usb flap, will replacing the flap with a spare one fix it or is it an issue with the frame?

First one I got in store, noticed the power and volume up buttons were stuck and wouldn't click, the next one's speakerphone didn't work, now this one's camera button is stuck and doesn't have the two stage shutter and can't take photos in the stock app. I still prefer the phone over any other currently out.
Edit: I got mine through t-mobile.
UPDATE: The camera button has come unstuck and works fine now, though it does get a little stuck still.

Two display/screen issues :
- Screen burn-in all the time : status bar and home button more particularly. I strongly suspect a defective screen : I send my Z3 back to Sony, and they did... a software update ! I'm kind of curious about what they did exactly because my phone was completely updated. Of course, it didn't solve anything...
- Strange parasite lines surrounding text lines. Probably a software issue. I'm waiting Lollipop to see what it gonna do on my phone.

Sent mine in for a screen repair in the USA. Its a d6603 international version that is rooted and an unlocked boot loader stock. They just informed me that they cannot fix due to it not having the correct software and it not being a US phone.

Just got the PH-1 pure white, what a disappointment!

The disappointment I think more because I was SO looking forward to getting it, I was literally counting the hours, and then when I opened the box I saw little chips off the frame and a gap between screen and frame, I was gutted, I was almost desperate enough to just keep the phone, as getting a replacement through Amazon is a pain (if you are in South Africa at least). But decided to get the replacement. so back to waiting for a few more days... just really peeved at the Quality control, especially as the build quality is one of the main reasons I selected the PH-1...
see photos below. was I being too critical?

Jostian said:
The disappointment I think more because I was SO looking forward to getting it, I was literally counting the hours, and then when I opened the box I saw little chips off the frame and a gap between screen and frame, I was gutted, I was almost desperate enough to just keep the phone, as getting a replacement through Amazon is a pain (if you are in South Africa at least). But decided to get the replacement. so back to waiting for a few more days... just really peeved at the Quality control, especially as the build quality is one of the main reasons I selected the PH-1...
see photos below. was I being too critical?
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I have a pure white one too and although I don't have too many issues with the frame like you, I do have a gap around the front camera which is causing light-bleed noticeable when it's dark. I (maybe stupidly) have ordered the halo grey version from Amazon US - hope it doesn't have the same issues.

let me know if the halo grey one is any better.

Jostian said:
The disappointment I think more because I was SO looking forward to getting it, I was literally counting the hours, and then when I opened the box I saw little chips off the frame and a gap between screen and frame, I was gutted, I was almost desperate enough to just keep the phone, as getting a replacement through Amazon is a pain (if you are in South Africa at least). But decided to get the replacement. so back to waiting for a few more days... just really peeved at the Quality control, especially as the build quality is one of the main reasons I selected the PH-1...
see photos below. was I being too critical?
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Are you certain that this is not just the sealant glue that is used to mount the screen assembly to the frame? I noticed that the glue, which is black, appears on every single PH-1.

spireitexi said:
I have a pure white one too and although I don't have too many issues with the frame like you, I do have a gap around the front camera which is causing light-bleed noticeable when it's dark. I (maybe stupidly) have ordered the halo grey version from Amazon US - hope it doesn't have the same issues.
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I have a white as well. With similar I'd call micro-ridges along where the white material meets the glass. It's hard to see but once you see it you can't stop seeing them.
But what's worse is I'm having stains on the white material which don't seem to be able to wash off with a damp cloth. Extremely annoying.

Jostian said:
let me know if the halo grey one is any better.
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Can't tell you about he Halo one but I ordered a Stellar Gray today. Have had a black one since September and I got tired of the fingerprints...That is why I did not order a copper black.

well, I'll see what the replacement looks like, if it is also not great, I'll try one of the darker colors.

Anyone have issue where adhesive residue is permanent where you peel off IMEI sticker on the back? I can tell that a sticker has been there, no matter how many times I try cleaning it.

Ascertion said:
Anyone have issue where adhesive residue is permanent where you peel off IMEI sticker on the back? I can tell that a sticker has been there, no matter how many times I try cleaning it.
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I have seen that on one Essential PH-1 that I owned. My current one doesn't have that issue.

dh, what is your manufactures date of the ph1?

Jostian said:
The disappointment I think more because I was SO looking forward to getting it, I was literally counting the hours, and then when I opened the box I saw little chips off the frame and a gap between screen and frame, I was gutted, I was almost desperate enough to just keep the phone, as getting a replacement through Amazon is a pain (if you are in South Africa at least). But decided to get the replacement. so back to waiting for a few more days... just really peeved at the Quality control, especially as the build quality is one of the main reasons I selected the PH-1...
see photos below. was I being too critical?
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No, you are not. I would have replaced my phone too. I stayed in Singapore and have replaced my phone twice, I. E. Shipped 3 times. Took me more than 3 months to properly own my Essential Phone.
However for me, nothing was wrong with all the Essential Phones I got.. Were just some stupid accidents. I was, in fact, very very impressed with Amazon's service. When you are in Asia, you will understand how amazing Amazon is.
My current Essential Phone is the white one. Wanted to add that my one came in perfect condition. Not to brag but just so if someone who wants to buy comes in, he knows that not all Essential Phones are bad.

My replacement arrived today and its 100%, I'm SO chuffed, its gorgeous. I was really worried, as the replacement process though not arduous isn't easy (I'm in South Africa). Am so glad I didn't settle for the 1st one, as this one is great... no gaps or chips... now just to not drop it before my case arrives.

The black strip above the top Speaker pops out! (Update 9-06-2019)

Hi guys, I thought of writing this as a warning for current users and future buyers to watch out for.
My beloved ROG device(6 months old now) has its plastic/glass(I believe it's plastic) black strip exactly above the top Speaker grill pop out, that strip is simply glued i believe and its not a part piece of the top bezel as I thought it was just an attached piece. I started noticing it after doing some device cleanup. If you have a look from the sides of the device on a steady balanced surface you will notice the two tips of the strip popping out slightly. But mine are really visible from the side.
It is starting to annoy me to the point where I am thinking of my next device upgrade instead of simply contacting Asus Service Repair Center. I really hate to sell this device but I want to recoup some money for my next upgrade. When I try to push down that side tip there is a little bit of give which leads me to believe it's glued!
I thought of sharing this because I haven't found anyone reporting about it yet. So my advice don't try to clean that area too much even if you find some small fibers stuck in between the edges or the glue that is holding it together might start to wear.
Update 9-06-2019:
Since my post and with each day passing by the black strip started to peal more and more due to cleaning up that area from time to time.
The phone ended up looking like in pictures(3-6).
So I was in this dilemma should I just live with it, sell it or fix it. After weighing the pros and cons of each choice the obvious choice was to send it for repairs since my phone is still covered by warranty. Lo and behold it was the best choice to make, i am currently in China and since I bought the phone from there I had to send the phone to Shanghai where their service centers are. The customer service were very polite they offered to cover the shipping fees of taking the phone from me from Beijing where I was at the time to Shanghai and vise versa, they picked up the phone from me the following day of me contacting them and the phone returned back after exactly 4 days. They took it on Friday and it returned back fixed the following Tuesday without me going anywhere all through a carrier service. The latest photos depicts how the phone is back to how it's supposed to be.
I would like to thank ASUS Service Center in Shanghai for their work and also the repair man for his repairs (He was polite enough to contact me to further understand the phone situation). I highly recommend contacting them if you are facing any issues with your phone. Photos (7-9) shows the phone after repairs.

This has happened to someone on the ASUS support forum. Stange that so far only a problem with the top speaker and not the bottom.

Tesla74 said:
This has happened to someone on the ASUS support forum. Stange that so far only a problem with the top speaker and not the bottom.
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Probably it's a design and implementation issue. The bottom strip is better sitted than the top one also it is flush straight with the bottom bezel without any side tips protruding like the top one. Anyways I dislike the idea of attaching any front piece with glue, both the top and bottom bezel should be 1 piece each but I guess they had to do it to lower the size of the bezels. I like the Nexus 6p speaker grills implementation but that phone had huge bezels.

Rashad83 said:
Probably it's a design and implementation issue. The bottom strip is better sitted than the top one also it is flush straight with the bottom bezel without any side tips protruding like the top one. Anyways I dislike the idea of attaching any front piece with glue, both the top and bottom bezel should be 1 piece each but I guess they had to do it to lower the size of the bezels. I like the Nexus 6p speaker grills implementation but that phone had huge bezels.
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For me the bottom strip is slightly protruding on the right side. Just noticed it now. The top strip is completely flush.
I hadn't even thought of this design detail before, but OP is completely right.

This happened to my phone about a month ago and it was both the bottom and top at the same time. Didn't matter that it was in a protective case either.

Same issue
Hello , is this probleme included in the warrenty ? Can I send it to vendor for repair ,i lost blavk and red parts of the top speaker (i persume the one affected by device's heat)?
Thanks

Yben2020 said:
Hello , is this probleme included in the warrenty ? Can I send it to vendor for repair ,i lost blavk and red parts of the top speaker (i persume the one affected by device's heat)?
Thanks
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Yes I think it's covered by warranty, but I would suggest you call them first to inquire just in case. So you don't waste time.