Just purchased a stock HTC One S and I cant seem to get the dialer keys (7) and (0) to work. Once on the voice mailbox it wont press key 7 to erase, or the 0 when inputing an area code per sei. Also, it seems that certain area of the touch screen is not responsive while trying to select options on the setting panes. Has anyone come across this? Any input would be greatly appreciated. Yes I already did a thorough research but wasn't able to come up with much. Thanks
cmbkcaruso said:
Just purchased a stock HTC One S and I cant seem to get the dialer keys (7) and (0) to work. Once on the voice mailbox it wont press key 7 to erase, or the 0 when inputing an area code per sei. Also, it seems that certain area of the touch screen is not responsive while trying to select options on the setting panes. Has anyone come across this? Any input would be greatly appreciated. Yes I already did a thorough research but wasn't able to come up with much. Thanks
Click to expand...
Click to collapse
hm, maybe try a factory reset and clean the display.
if it still doesn't work I would suggest you to get your one s replaced.
NQNH said:
hm, maybe try a factory reset and clean the display.
if it still doesn't work I would suggest you to get your one s replaced.
Click to expand...
Click to collapse
I tried that. Still acting up. Is it possible it's something I could fix by rooting? Thanks
cmbkcaruso said:
I tried that. Still acting up. Is it possible it's something I could fix by rooting? Thanks
Click to expand...
Click to collapse
it doesn't make sense rooting your phone to solve the problem if the display is broken.
its like, trying to replace your monitor by installing an update
but you can install the recent suitable RUU for your mobile from footballs thread and if the problem still apears your display is definetly broken
NQNH said:
it doesn't make sense rooting your phone to solve the problem if the display is broken.
its like, trying to replace your monitor by installing an update
but you can install the recent suitable RUU for your mobile from footballs thread and if the problem still apears your display is definetly broken
Click to expand...
Click to collapse
I guess i'll do a search on a RUU and how it might be pertinent.
cmbkcaruso said:
Just purchased a stock HTC One S and I cant seem to get the dialer keys (7) and (0) to work. Once on the voice mailbox it wont press key 7 to erase, or the 0 when inputing an area code per sei. Also, it seems that certain area of the touch screen is not responsive while trying to select options on the setting panes. Has anyone come across this? Any input would be greatly appreciated. Yes I already did a thorough research but wasn't able to come up with much. Thanks
Click to expand...
Click to collapse
STOP don't do anything. If your phone has a hardware defect you don't want to void your warranty by unlocking the bootloader. Contact HTC or whoever sold you the phone and try to get a replacement.
cmbkcaruso said:
I guess i'll do a search on a RUU and how it might be pertinent.
Click to expand...
Click to collapse
I could not find that specific thread. Any one got a link please or a little guidance?
Thanks
dc211 said:
STOP don't do anything. If your phone has a hardware defect you don't want to void your warranty by unlocking the bootloader. Contact HTC or whoever sold you the phone and try to get a replacement.
Click to expand...
Click to collapse
+1
Sent from my HTC One S Special Edition using xda premium
Is it just the dialer or does that part of the touch screen not work anywhere else? If the actual touch sensors work elsewhere (IE: homescreen, keyboard, etc...) it is NOT a hardware problem. It is a software issue. Make sure you have the latest update installed (different versions based on carriers/countries). If the issue persists (again, if it is NOT a touch sensor problem) go ahead and root it or install a custom ROM.
EDIT: I must have skipped that sentence in your post. You obviously have a touch sensor problem. Go ahead and request a new device (if possible, depending where you bought it) or send it in to HTC. You can figure that one out on your own; we're adults here...
Hi all, so I've been searching all around about this and even contacted the kno tech support. My problem is that when I open a book to read, I cannot swipe to turn the pages. I only have two little arrows at the sides and I'm able to turn pages that way. It is very annoying to not being able to turn pages by sweeping.
Does anybody have the same problem? Or this is how it's supposed to work?
Thanks!
Anyone?
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nahuelarg86 said:
Hi all, so I've been searching all around about this and even contacted the kno tech support. My problem is that when I open a book to read, I cannot swipe to turn the pages. I only have two little arrows at the sides and I'm able to turn pages that way. It is very annoying to not being able to turn pages by sweeping.
Does anybody have the same problem? Or this is how it's supposed to work?
Thanks!
Click to expand...
Click to collapse
I checked the app on mine and it does the same things. I tried looking around to see if I could change some settings but I don't see anything.
JadedRedDragon said:
I checked the app on mine and it does the same things. I tried looking around to see if I could change some settings but I don't see anything.
Click to expand...
Click to collapse
Thanks for your answer! I wonder if it's a bug or something...
Hi all. This is very odd. Whenever my finger approaches my screen, I see a circle on my screen. I know you can enable this sort of behavior (not exactly but similar) in Developer Options, however I do not have that box ticked. I cannot for the life of me figure out why this is happening. Any help would be appreciated.
Hi, I think you'll find you have glove mode turned on in display options.
BenTescort said:
Hi, I think you'll find you have glove mode turned on in display options.
Click to expand...
Click to collapse
Thank you, Ben! That's what was causing it! Thanks for your help!
Glad I could help. Cheers.
ShermCraig said:
Hi all. This is very odd. Whenever my finger approaches my screen, I see a circle on my screen. I know you can enable this sort of behavior (not exactly but similar) in Developer Options, however I do not have that box ticked. I cannot for the life of me figure out why this is happening. Any help would be appreciated.
Click to expand...
Click to collapse
I tough it was due to "Show touches"
Edit: I'm already late on my response..haha
Occasionally my Z5's touchscreen will fail to detect input at the top left corner of the screen..the only solution to fix it is to restart the phone or close all apps (but this latter solution doesn't seem to work all the time). What's interesting is that the issue will follow the orientation of the phone, so if I rotate it horizontally, the top-left region of the new screen orientation will fail to detect, and the old top-left region while the phone was vertical will detect touch again.
Sony has suggested I do a software repair through their companion program which I've done twice, but the issue still comes back. They told me at this point I'd have to send my phone to a repair center to have them look at it. I'm thinking about waiting for the Marshmallow 6.0 update before I really consider that..
** Edit **: It appears that Facebook's Messenger app is the definitive cause of this issue. When the issue occurs, force stopping the app will immediately fix the touchscreen issue. Another user has also shared this temporary solution below that I have confirmed works:
Temporary solution !
you can try this and I'm sure it would work ,, it's temporary but you still can use the facebook messenger
youtu .be/Hhrs5aBuAQE
just clear the space between the u and the dot ( . ) in the link above ,,
Click to expand...
Click to collapse
We'll have to wait on Facebook to fix this software bug.
xevious_ said:
Occasionally my Z5's touchscreen will fail to detect input at the top left corner of the screen..the only solution to fix it is to reboot the phone. Is anybody else
experiencing this or something similar? I'm aware there were some issues with the Compact model, but this is the regular model I'm talking about.
Click to expand...
Click to collapse
Go to Service mode and test your screen
For that dial in *#*#service#*#*
Then test your display touchscreen
Share your result
Sent from my E6653 using XDA Free mobile app
chrisftlse said:
Go to Service mode and test your screen
For that dial in *#*#service#*#*
Then test your display touchscreen
Share your result
Sent from my E6653 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks for the help. I ran all five service tests for the touchscreen, and there didn't appear to be an issue for the top-left region of the screen for any of them.
The times I noticed that I've run into the issue is when I am in the menu of some app opened (Settings, Google, Gmail, Email apps for example) that have a button at the top left to open Preferences/Options (looks like ≡ ), or an option to go back in which case it would be just a ← . When I would touch those buttons, nothing would happen. I have to restart the phone to have them work again.
I would wait till it happens again, then try service mode again.
This way you would find out if it's the touchscreen or some thing going wrong in the app.
Sent from my SAMSUNG-SM-G920A using Tapatalk
I found my Z5 have the same issue. In additional when i rotate phone in any direction the issue will occur only top-left corner of that direction. even if tested in service mode the issue still occur until i restart it.
KaitoPPG said:
I found my Z5 have the same issue. In additional when i rotate phone in any direction the issue will occur only top-left corner of that direction. even if tested in service mode the issue still occur until i restart it.
Click to expand...
Click to collapse
Sounds like a software issue if it rotates like that. Should be doable by Sony or a dev. No trekking when sony would fix it though.
Does sony have a bug report area on their website?
Sent from my SAMSUNG-SM-G920A using Tapatalk
KaitoPPG said:
I found my Z5 have the same issue. In additional when i rotate phone in any direction the issue will occur only top-left corner of that direction. even if tested in service mode the issue still occur until i restart it.
Click to expand...
Click to collapse
Okay good to know I am not alone. I just experienced it again and I can confirm that the top left corner malfunction will follow the screens orientation, so it is definitely a software issue. I don't know if Sony is aware of this
Does anyone know where to go about reporting this issue to Sony?
I reported issue to sony via e-mail. Sony replied e-mail that tell me to repair my phone's software with PC-Companion. but after i changed "preferred network type" from "LTE(preferred)/WCDMA/GSM" to "WCDMA(preferred)/GSM", updated some app and re-install some app like FB, Line, Messenger, the issue did not appear again. (In Thailand don't have 4G LTE)
KaitoPPG said:
I reported issue to sony via e-mail. Sony replied e-mail that tell me to repair my phone's software with PC-Companion. but after i changed "preferred network type" from "LTE(preferred)/WCDMA/GSM" to "WCDMA(preferred)/GSM", updated some app and re-install some app like FB, Line, Messenger, the issue did not appear again. (In Thailand don't have 4G LTE)
Click to expand...
Click to collapse
I did the same thing and reported it to Sony. They also told me to repair my phone software with PC Companion. However, recently the issue just occurred again... I do not know what is the cause . I can only hope maybe Marshmellow 6.0 update will fix it..
i find that the send button in whatsapp always takes 2 - 3 tries. must be software related as well because it doesn't happen on other occasions.. just in whatsapp and that particular spot
xevious_ said:
I did the same thing and reported it to Sony. They also told me to repair my phone software with PC Companion. However, recently the issue just occurred again... I do not know what is the cause . I can only hope maybe Marshmellow 6.0 update will fix it..
Click to expand...
Click to collapse
if possible, you should try to repair your phone software and see how it goes.
Barthlon said:
i find that the send button in whatsapp always takes 2 - 3 tries. must be software related as well because it doesn't happen on other occasions.. just in whatsapp and that particular spot
Click to expand...
Click to collapse
O_O if mine occur again, i will try to remove this app.
KaitoPPG said:
if possible, you should try to repair your phone software and see how it goes.
O_O if mine occur again, i will try to remove this app.
Click to expand...
Click to collapse
I have already tried software repair twice now. The issue remains still :/
Sony said my option at this point is to send it in for repair evaluation.
Well another development on the issue guys.
If I place a finger anywhere on the screen besides the top-left region,
and then I place another finger on the top-left region, it will detect input again there.
But only while there is already another finger being held on the screen at another region...
Just wondering if anyone else has experienced this lately or could possibly provide some help..
I have this issue too.
The screen is still active, for example, you can open Sketch and drag the pen over to the upper left corner and it will draw there.
But when you initiate a touch there it wont work, I tapped in the upper left corner a bunch and it revealed the tiny perfect square where there were no dots.
Came here to report the same issue. It's definitely software (and not hardware related).
You can enable developer options in the About phone settings.
Once enabled, you can turn on touch visibility and tracking.
Sure enough, taps register in the "dead" area of the screen. But the user interface doesn't respond.
Sent from my E6853 using Tapatalk
I have Z5 E6633, facing the same problem, and I maybe closing on to what's causing this thing. just need to make sure if it's the dual version users only or what.
if so, then its caused by the dialer app bug. which happens when its supposed to bring you the choice between the 2 sims before dialing a no. and it needs to be tapped twice for that to happen
my guess is that the 1st screen just disapears but its the cause of the top left screen issue.
JackDeth said:
I have this issue too.
The screen is still active, for example, you can open Sketch and drag the pen over to the upper left corner and it will draw there.
But when you initiate a touch there it wont work, I tapped in the upper left corner a bunch and it revealed the tiny perfect square where there were no dots.
Click to expand...
Click to collapse
Yes, I experience this exactly as described. You may also notice that if you have a finger already pressed on a different region of the screen, and then you use another finger to tap on the top-left region, it will register.
djfreaq said:
Came here to report the same issue. It's definitely software (and not hardware related).
You can enable developer options in the About phone settings.
Once enabled, you can turn on touch visibility and tracking.
Sure enough, taps register in the "dead" area of the screen. But the user interface doesn't respond.
Sent from my E6853 using Tapatalk
Click to expand...
Click to collapse
Yes, same here. I have played around with developer options to try to get more insight into this issue. Can see the touch feedback circle on the top-left region, but the interface of whatever app you are in does not respond.
anasgets111 said:
I have Z5 E6633, facing the same problem, and I maybe closing on to what's causing this thing. just need to make sure if it's the dual version users only or what.
if so, then its caused by the dialer app bug. which happens when its supposed to bring you the choice between the 2 sims before dialing a no. and it needs to be tapped twice for that to happen
my guess is that the 1st screen just disapears but its the cause of the top left screen issue.
Click to expand...
Click to collapse
I don't have the dual version, but I know of other users with Dual that have experienced this issue. I have been posting on this issue on Sony's official forum as well; one of the members said it is caused by Facebook's Messenger app.
I deleted it while I was experiencing the issue and it fixed. But to make sure it is not a fluke I'll be reinstalling the app and will try deleting another app if the issue comes back.
i uninstall the Apps Facebook Messenger and it OK!
Someone please help me, i need Facebook Messenger.
How do I stop the screen from timing out when watching videos.
This is a question for a friend who owns the Mate 8. I own the Pixel. This isn't a problem for him in the YouTube app or YouTube via chrome browser. However, if I play a video on say vimeo.com, his display goes to sleep at the set parameter in settings. On my Pixel, vimeo.com continues to play, ignoring sleep settings.
Can anyone reproduce this behaviour? What could be wrong here? Why is YouTube working fine but other websites not doing so? Are these the kinds of reasons why you stick with reputable corporations like Google and avoid up and coming corps like huawei?
Unfortunately I don't have a solution, but I confirm that I have the same problem too on my mate 8.
CoolMike said:
Unfortunately I don't have a solution, but I confirm that I have the same problem too on my mate 8.
Click to expand...
Click to collapse
Thanks for responding and confirming it is an issue.
I hope someone chimes in with a solution or suggestion.
CoolMike said:
Unfortunately I don't have a solution, but I confirm that I have the same problem too on my mate 8.
Click to expand...
Click to collapse
Thanks for responding and confirming it is an issue.
I hope someone chimes in with a solution or suggestion.