Screen times out even when warching videos. - Mate 8 Q&A, Help & Troubleshooting

How do I stop the screen from timing out when watching videos.
This is a question for a friend who owns the Mate 8. I own the Pixel. This isn't a problem for him in the YouTube app or YouTube via chrome browser. However, if I play a video on say vimeo.com, his display goes to sleep at the set parameter in settings. On my Pixel, vimeo.com continues to play, ignoring sleep settings.
Can anyone reproduce this behaviour? What could be wrong here? Why is YouTube working fine but other websites not doing so? Are these the kinds of reasons why you stick with reputable corporations like Google and avoid up and coming corps like huawei?

Unfortunately I don't have a solution, but I confirm that I have the same problem too on my mate 8.

CoolMike said:
Unfortunately I don't have a solution, but I confirm that I have the same problem too on my mate 8.
Click to expand...
Click to collapse
Thanks for responding and confirming it is an issue.
I hope someone chimes in with a solution or suggestion.

CoolMike said:
Unfortunately I don't have a solution, but I confirm that I have the same problem too on my mate 8.
Click to expand...
Click to collapse
Thanks for responding and confirming it is an issue.
I hope someone chimes in with a solution or suggestion.

Related

[Q] Anybody using Spotify? Notifications question

I use Spotify for music on my M8, and while I've searched all over for a solution I just can't figure this out. When I receive a notification, the music pauses indefinitely. Only when I clear the notification does the music resume. This is contrary to every other Android device I've ever owned, where putting the device on silent or vibrate would stop the music from pausing at all. I've never had one that didn't resume a second or two later.
So, does anybody have any advice for me on this? Thanks in advance!
mattcooksey1 said:
I use Spotify for music on my M8, and while I've searched all over for a solution I just can't figure this out. When I receive a notification, the music pauses indefinitely. Only when I clear the notification does the music resume. This is contrary to every other Android device I've ever owned, where putting the device on silent or vibrate would stop the music from pausing at all. I've never had one that didn't resume a second or two later.
So, does anybody have any advice for me on this? Thanks in advance!
Click to expand...
Click to collapse
I use Spotify religiously and have never seen that happen. Thats nuts mate, GL
mattcooksey1 said:
I use Spotify for music on my M8, and while I've searched all over for a solution I just can't figure this out. When I receive a notification, the music pauses indefinitely. Only when I clear the notification does the music resume. This is contrary to every other Android device I've ever owned, where putting the device on silent or vibrate would stop the music from pausing at all. I've never had one that didn't resume a second or two later.
So, does anybody have any advice for me on this? Thanks in advance!
Click to expand...
Click to collapse
Try uninstalling and re-installing Spotify?
pettigrew95 said:
Try uninstalling and re-installing Spotify?
Click to expand...
Click to collapse
Thanks for the reply, I gave that a shot but nothing. I did realize though that it only happens on Bluetooth, not with headphones attached. I'm all out of ideas.
mattcooksey1 said:
Thanks for the reply, I gave that a shot but nothing. I did realize though that it only happens on Bluetooth, not with headphones attached. I'm all out of ideas.
Click to expand...
Click to collapse
There is a setting or option somewhere (cant think of exactly where atm) that disallows apps to read notifications. Try disabling that if you can find it. Sounds like notifications are stealing the audio focus from spotify
Gator Brah said:
There is a setting or option somewhere (cant think of exactly where atm) that disallows apps to read notifications. Try disabling that if you can find it. Sounds like notifications are stealing the audio focus from spotify
Click to expand...
Click to collapse
Thanks again for trying to help. I know exactly what you're talking about, but I can't find it on the stock ROM either. Either HTC must have removed the ability to do that, or Google did in 4.4.2. Anyway, thanks again. I guess I'll just cross my fingers that they've fixed it in the new version of Spotify that is supposed to come out soon.
mattcooksey1 said:
Thanks again for trying to help. I know exactly what you're talking about, but I can't find it on the stock ROM either. Either HTC must have removed the ability to do that, or Google did in 4.4.2. Anyway, thanks again. I guess I'll just cross my fingers that they've fixed it in the new version of Spotify that is supposed to come out soon.
Click to expand...
Click to collapse
Try appops
Sent from my HTC6525LVW using Tapatalk
123421342 said:
Try appops
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
That was removed by Google in 4.4.2, was it not?
Download it from play store and turn notification off for that app. Works perfect!
https://play.google.com/store/apps/details?id=com.colortiger.appopsinstaller

[Q] PDF jumps pages.

Hi guys, i have an Asus TF300T.
I tried many PDF readers and i have a problem with all of them.
Without touching my screen, it jumps pages on its own. Any suggestions, on what the problem is, would be great.
Thanks in advance.
oXydead said:
Hi guys, i have an Asus TF300T.
I tried many PDF readers and i have a problem with all of them.
Without touching my screen, it jumps pages on its own. Any suggestions, on what the problem is, would be great.
Thanks in advance.
Click to expand...
Click to collapse
Enable the "Show touches" in developers settings and see if it is registering touches that don't exist while the PDF app is open.
cmendonc2 said:
Enable the "Show touches" in developers settings and see if it is registering touches that don't exist while the PDF app is open.
Click to expand...
Click to collapse
Okay,i get your point. What if, it shows touches that are not made by me? What would the problem be?
I don't have it here at the moment, since a friend is experiencing the problem.
*Sorry for double posting, browser didn't show my first comment was posted, please delete this.*
oXydead said:
Okay,i get your point. What if, it shows touches that are not made by me? What would the problem be?
I don't have it here at the moment, since a friend is experiencing the problem.
Click to expand...
Click to collapse
If that is the case, then it is a problem with the hardware (the actual screen/digitizer). If not, then it is a software problem.
cmendonc2 said:
If that is the case, then it is a problem with the hardware (the actual screen/digitizer). If not, then it is a software problem.
Click to expand...
Click to collapse
Yeah, that was my thinking too. HW problem.
If it's a software problem, then a reset would do the job and it will callibrate itself.
Will do it, when i meet him.
Thanks for you answers.

Exercise app turns off early

I'm having an intermittent issue (1 in 20 times) whereby the exercise app I use just turns off before I'm done. I've used the same app for years without issue, but notice its on Mate-9 or Android-7 as an issue? Any suggestions please? I've tried other apps and same has happened on this device so I'm thinking not an app issue.
I am having the same issue with some gaming apps
Sent from my MHA-L29 using Tapatalk
OK, now its happened 3 times in a row. Anyone know a solution please?
palatkik said:
OK, now its happened 3 times in a row. Anyone know a solution please?
Click to expand...
Click to collapse
It could happen when you're using old-api application and internal task-killer preferred to unload your app from memory.
Press square button to get recent apps and press icon with lock to hold app always in memory.
5[Strogino] said:
It could happen when you're using old-api application and internal task-killer preferred to unload your app from memory.
Press square button to get recent apps and press icon with lock to hold app always in memory.
Click to expand...
Click to collapse
Thanks for that idea. I tried it and so far so good. I will continue this method for next few weeks to see if it solves the problem 100%.
palatkik said:
Thanks for that idea. I tried it and so far so good. I will continue this method for next few weeks to see if it solves the problem 100%.
Click to expand...
Click to collapse
5[Strogino] said:
It could happen when you're using old-api application and internal task-killer preferred to unload your app from memory.
Press square button to get recent apps and press icon with lock to hold app always in memory.
Click to expand...
Click to collapse
No luck I'm afraid. I tried three times successfully using this method then the forth time it was back to the usual rubbish result of app stopping early during the exercise with the lock to hold app in lock position.
I'm open to other ideas please? As it stands the Mate-9 has proved useless to monitor fitness routines. I've written to Huawei support about it (in London UK) and they just say to wait for an o/s update in future!
I suggest you to give up on it. Huawei phones can't work correctly with sports tracking app for YEARS. Probably all their phones have same issues. Just google it and you will find other suckers like us.
Also, Mate 9 is completely inaccurate during the time it tracks (pre-crash). It must be related with different problem - GPS sucks too. Look for GPS thread in this forum to keep you updated.
Last version of Strava app shows in-app alert which says that their app can't work correctly with my device (Mate 9). It still allows me to use it. So, they gave up on us.
My suggestion is to get some old/backup phone and use it for tracking. E.g. I'm using my good old faithful Samsung Galaxy S4.
goranimo said:
I suggest you to give up on it. Huawei phones can't work correctly with sports tracking app for YEARS. Probably all their phones have same issues. Just google it and you will find other suckers like us.
Also, Mate 9 is completely inaccurate during the time it tracks (pre-crash). It must be related with different problem - GPS sucks too. Look for GPS thread in this forum to keep you updated.
Last version of Strava app shows in-app alert which says that their app can't work correctly with my device (Mate 9). It still allows me to use it. So, they gave up on us.
My suggestion is to get some old/backup phone and use it for tracking. E.g. I'm using my good old faithful Samsung Galaxy S4.
Click to expand...
Click to collapse
This phone is looking worse and worse every day I wonder if it will support at least MiFit and Mi Band fitness tracker? Can't crash there, right?!
Anyone found a solution to this yet please? On my Mate-9 - now build B189 the problem seems to be that my exercise app using GPS stops working anytime after about 70 minutes of exercise (I cycle outdoors). If I interact with the app during exercise (such as pause - resume) every hour I can continue recording the exercise for full duration, otherwise after around 70 minutes my apps stop without notice. On other devices same apps work. Seems to be an issue with my Mate-9, anyone else notice this and or fix it?
palatkik said:
Anyone found a solution to this yet please? On my Mate-9 - now build B189
Click to expand...
Click to collapse
Since Huawei updated me to Android 8 the problem no longer exists. Its taken a year to get to love this phone. I still cannot get myself to like the Mate-10 so will stay with this as I now for the first time since owning the Mate-9 have no issues at all with it.
palatkik said:
Since Huawei updated me to Android 8 the problem no longer exists. Its taken a year to get to love this phone. I still cannot get myself to like the Mate-10 so will stay with this as I now for the first time since owning the Mate-9 have no issues at all with it.
Click to expand...
Click to collapse
Nope, problem is not fixed in Oreo. At least with Strava. It still crashes during longer pauses.
goranimo said:
Nope, problem is not fixed in Oreo. At least with Strava. It still crashes during longer pauses.
Click to expand...
Click to collapse
I use a bike computer but was having issues with Strava live tracking, I think I have it resolved but not totally sure.
For some bizarre reason there are two places to exclude apps from power management:
Settings/Apps & notifications/Apps/Settings/Special access/Exempt from battery optimization/*Drop Down* All apps/*Allow/Don't Allow*
&
Settings/Battery/Launch/*Toggle On/Off*
Mate 9: 567/360

Screen flashing white for a while.

Like in title, my screen, sometimes is being white fors a while(like less than 1 sec),like opening an app, but nothing opens and then phone work fine. What to do, what it is? Is it virus?
Fadamaka7 said:
Like in title, my screen, sometimes is being white fors a while(like less than 1 sec),like opening an app, but nothing opens and then phone work fine. What to do, what it is? Is it virus?
Click to expand...
Click to collapse
I'm getting the same thing, mostly when playing a game. Will flash for a split second. Not sure what's causing it.
I don't think it's a virus tho.
Maybe its problem with system or launcher? I haven't found anything like that on internet or how to slove this
Mine is doing the same thing as well. I think at least for me it's because my RAM is getting close to making out.
Same problem
I have the same problem. Has anyone got any hints at least? It's very annoying and no other phone seems to have it.
kikikakakuku said:
I have the same problem. Has anyone got any hints at least? It's very annoying and no other phone seems to have it.
Click to expand...
Click to collapse
I'm having the same issue. Screen goes kinda white for half a second and looks as it would start an app, but then goes back to what app you just had opened.
It is not a constant flickering or flashing, as reported from Samsung and other Devices and which is documented via Videos on the Net.
It would be hard to film it, as I haven't been able to reproduce thus behaviour.
When I play a game (King of Avalon) and when I'm just typing and that issue occurs, the typed text is gone. Luckily it doesn't happen while typing on WhatsApp or other apps with text features.
A while back it was almost gone, but then came back, without me having changed the app Setup.
I will reset the phone and see, if it comes back.
I still think it's an issue brought up from apps that use the GPU a lot.
Have tried different settings the Developer Options from Android (Disable HW-Overlay,...) but it didn't help.
Will report, once I have resetted, but will take a while, until I have time for testing.
Sent from my HTC U11 life using Alien Technology
Hey, I also had this problem, it helped me change the language in voice search to English and turn off "ok google". I use the phone in a different language and I also had it in voice search.
Hello fellow HTC u11 life friends -
I found this thread by Googling, so hopefully others will find it too. I have also been having this very annoying problem for several weeks. Can't remember when exactly it started. Was it after an Android update?
This problem appears to be related to the Google app settings on the phone, as the previous poster suggested. When I read his post, I went to the Google app settings (Setting --> Apps --> Google) and didn't see anything out of the ordinary, but I noticed that there is a setting called Display over other apps. This was set to "yes" by default, so I changed it to "no". Since I made this change yesterday, I have not had the white screen flash once.
It seems like the Google app is being triggered briefly for whatever reason and then closing. By not allowing the app to display over others, if the app is triggered, you won't get that brief white screen like the app is about to open. At least, that's what I think. Fingers crossed the fix holds. I hope this works for others. Let me know!
jdanisse said:
Hello fellow HTC u11 life friends -
I found this thread by Googling, so hopefully others will find it too. I have also been having this very annoying problem for several weeks. Can't remember when exactly it started. Was it after an Android update?
This problem appears to be related to the Google app settings on the phone, as the previous poster suggested. When I read his post, I went to the Google app settings (Setting --> Apps --> Google) and didn't see anything out of the ordinary, but I noticed that there is a setting called Display over other apps. This was set to "yes" by default, so I changed it to "no". Since I made this change yesterday, I have not had the white screen flash once.
It seems like the Google app is being triggered briefly for whatever reason and then closing. By not allowing the app to display over others, if the app is triggered, you won't get that brief white screen like the app is about to open. At least, that's what I think. Fingers crossed the fix holds. I hope this works for others. Let me know!
Click to expand...
Click to collapse
Before I call you a genius, I still have to wait a bit (and of course hoping)
I just turned off different things in the Google App "show notification for ***"
In this case *** was for Price Alert, stocks alert, sports alert and so on.
Furthermore I disabled the "display over other Apps" as well.
I could imagine that this latter feature doesn't have to be turned off completely, rather than turning off all those useless alerts for stuff I've never even looked for.
Will try to go the next days to see, if that blinking is gone and if soy trying to activate the feature with almost no alerts in order to determine, what the exact culprit is.
Disabling the feature totally might do it, but if for example some alerts were useful, then it would be nice, if at least they worked out as supposed to.
Will keep you guys posted.
Fingers crossed ^^
Sent from my HTC U11 life using Alien Technology
ucomix said:
Before I call you a genius, I still have to wait a bit (and of course hoping)
I just turned off different things in the Google App "show notification for ***"
In this case *** was for Price Alert, stocks alert, sports alert and so on.
Furthermore I disabled the "display over other Apps" as well.
I could imagine that this latter feature doesn't have to be turned off completely, rather than turning off all those useless alerts for stuff I've never even looked for.
Will try to go the next days to see, if that blinking is gone and if soy trying to activate the feature with almost no alerts in order to determine, what the exact culprit is.
Disabling the feature totally might do it, but if for example some alerts were useful, then it would be nice, if at least they worked out as supposed to.
Will keep you guys posted.
Fingers crossed ^^
Sent from my HTC U11 life using Alien Technology
Click to expand...
Click to collapse
Did turn off not only for Google but silenced many other apps as well, but still flashes.
Just deactivated "Display over other Apps" in YouTube. Maybe that helps.
Will report, if that helped.
Sent from my HTC U11 life using Alien Technology
If any of you are using Dark Knight, it's specific to that room. I'm using twin famous sick Oreo and I don't get the flash
Hi, after google update flashing comback, so i disable "OK Google enrollment" in applications system and it helped. Maybe you can just turn off the notifications, i dont know, you can try
Popakawe said:
Hey, I also had this problem, it helped me change the language in voice search to English and turn off "ok google". I use the phone in a different language and I also had it in voice search.
Click to expand...
Click to collapse
Tried this method and so far (1h) no flashes. Sounds reasonable, that Google is trying to send some notices to the screen and that functionality is somehow bugged. I'm fine with turning off ok, Google. Have never used it anyway. [emoji28]
Sent from my HTC U11 life using Alien Technology
---------- Post added at 12:41 PM ---------- Previous post was at 12:32 PM ----------
ardaz87 said:
If any of you are using Dark Knight, it's specific to that room. I'm using twin famous sick Oreo and I don't get the flash
Click to expand...
Click to collapse
Had to think at least 3 times which kinda "room" you meant, and why a room should affect a smartphone [emoji848] Then I got it rom != room [emoji16]
Sent from my HTC U11 life using Alien Technology
The white screens interval increesed and taking foto's was sometimes difficult because white screens passed by a few times per taking a foto.
Now I received 8.1 and no white screens till now (20h)
EugeneP1969 said:
The white screens interval increesed and taking foto's was sometimes difficult because white screens passed by a few times per taking a foto.
Now I received 8.1 and no white screens till now (20h)
Click to expand...
Click to collapse
Are you using the built in Camera, or some app?
I got 8.1 too but no changes. Have to admit I'm using Google Cam Port. Might be that, because otherwise I've turned off kinda all notifications, but it's still flashing.
As mentioned earlier, I should do a full wipe and use the built in cam and such, but I don't really like it.
I'll see, when I find the time to wipe and set it up again...
Sent from my HTC U11 life using Alien Technology
ucomix said:
Are you using the built in Camera, or some app?
I got 8.1 too but no changes. Have to admit I'm using Google Cam Port. Might be that, because otherwise I've turned off kinda all notifications, but it's still flashing.
As mentioned earlier, I should do a full wipe and use the built in cam and such, but I don't really like it.
I'll see, when I find the time to wipe and set it up again...
Sent from my HTC U11 life using Alien Technology
Click to expand...
Click to collapse
I am using the built in Camera. Two days 8.1 and not a single white flash. Before the update 8.1 I had it not only with the camera app but very random. I hope you will find a solution. I found it very annoying.
EugeneP1969 said:
I am using the built in Camera. Two days 8.1 and not a single white flash. Before the update 8.1 I had it not only with the camera app but very random. I hope you will find a solution. I found it very annoying.
Click to expand...
Click to collapse
I really have no clue, which app causes those issues. Will try the built-in cam for testing.
If it still persists, I really have to reset the phone.
Thx. I'll find a way and yes, it's pretty much annoying
Sent from my HTC U11 life using Alien Technology
ucomix said:
I really have no clue, which app causes those issues. Will try the built-in cam for testing.
If it still persists, I really have to reset the phone.
Thx. I'll find a way and yes, it's pretty much annoying
Sent from my HTC U11 life using Alien Technology
Click to expand...
Click to collapse
Please, go to setting - apps and notifications - see all - show system, and find "Ok google enrollment" then disable it, please tell me if its help i'm very curious
Popakawe said:
Please, go to setting - apps and notifications - see all - show system, and find "Ok google enrollment" then disable it, please tell me if its help i'm very curious
Click to expand...
Click to collapse
After 4 days a minor white flash returns during scrolling for apps in the app store. I immidiately implemented the above quoted solution and since then no white flash. :fingers-crossed: :fingers-crossed:
Popakawe said:
Please, go to setting - apps and notifications - see all - show system, and find "Ok google enrollment" then disable it, please tell me if its help i'm very curious
Click to expand...
Click to collapse
Just turned it off. Didn't think about the system processes before.
Will report, if anything changed. Thx for that hint so far, sounds promising
Sent from my HTC U11 life using Alien Technology

Google duo video freeze

Like the title says, if i call someone with google duo, the video freezes of the person i cal..they see me normal. The audio continues ..is it just me or does someone else have this issue to
Kind regards
Been using Duo daily and no issue here, maybe network issue? camera issue?
easyguy said:
Been using Duo daily and no issue here, maybe network issue? camera issue?
Click to expand...
Click to collapse
Nope no network isseus, and camera is working fine, it works with messenger and whatsapp..
lordjan1986 said:
Nope no network isseus, and camera is working fine, it works with messenger and whatsapp..
Click to expand...
Click to collapse
Try uninstalling the app and reinstalling it.
Same issue here. Had it on my Oneplus 6 as well. Didn't have it with my Oneplus 7 pro at first, but after having to reset my phone (for Oneplus customer support) it also occurred on my Oneplus 7 pro, so I think a reset could fix it
easyguy said:
Try uninstalling the app and reinstalling it.
Click to expand...
Click to collapse
I have done that..no luck..
Ok, i figerd it out, if you enable video enchancer the video freezes in duo...now its all fine after i turned it off
lordjan1986 said:
Ok, i figerd it out, if you enable video enchancer the video freezes in duo...now its all fine after i turned it off
Click to expand...
Click to collapse
Where can I find this setting? How to turn it off?
blinde said:
Where can I find this setting? How to turn it off?
Click to expand...
Click to collapse
Just search 'video in settings' it should pop up.
blinde said:
Where can I find this setting? How to turn it off?
Click to expand...
Click to collapse
Of you go to settings--->display, you see it under the screen resolution..
whatthekj said:
Just search 'video in settings' it should pop up.
Click to expand...
Click to collapse
You beat me to it?
lordjan1986 said:
Ok, i figerd it out, if you enable video enchancer the video freezes in duo...now its all fine after i turned it off
Click to expand...
Click to collapse
Thanks for that hint. I was wondering too about these problems because I never faced it before on OP6.

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