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Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
Hi Guys
I've seen a couple of posts about this on forums but, I've had a similar thing to a few users now, where I have 2 circles of "Dead" pixels appear on the phone.
Seemed to appear suddenly today at work. I've not dropped the phone (today) but, I have had it in my pocket when getting out the car and, it might have been caught between my leg and steering wheel of the car.
I know there's been some suggestions of placing the phone in a carrier bag and, then in the fridge for a couple of hours (well, couple of hours to a weekend). I'm a bit nervous of this but willing to give it a try.
Just wondering though, does anyone have any explanation for why this happens? I can't see it being physical damage to the screen, as otherwise there would be whole columns of dead pixels or spider patterns with a crack. In the middle of the circles, it seems to be sub-pixels that are out (Blue / Red - Green seems to be OK). Also, has anyone else had the same experience and tried putting the phone into the fridge and, does this work? Annoying though it is, I'd rather live with it than knacker the phone totally lol.
I've attached some pictures to demonstrate what I mean... Note, on the blue one, it looks as though there's a pentagram dotted in the lower circle... Satanic Possession? lol
Kind Regards
Daryl
Well,Nothing of those homemade methods will help
maybe the screen got pressed too hard..got hitted by something..
take it to a lab
Probably just enough pressure and maybe battery and body heat, did the same with my Acer and a till reciept scrunched up so now have a multi-coloured circle in centre of screen... doubt there's a fix except replacing it
Rooted Xakep E320/C6 EUU Hacked Update
Thanks for the feedback on this. I think you're both right. The screen is slowly getting worse. The sub-pixels in the middle of the circles have repaired themselves but, the horizontal lines of dead pixels are slowly expanding horizontally across the screen.
I think I'm going to have to face the fact that its broke and see about getting a new screen fitted. I'd normally do it myself but, I've seen how well the digitizer and LCD are glued together, and to the case lol (HTC Sensation).
Am thinking it has to be a pressure 'injury' when getting out the car and, maybe it got trapped between my leg and the steering wheel.
The good news though, at least I have an excuse to nick my tablet back off my son lol
Well... bugger me rigid lol. As I was typing my last message, I thought "sod it, I may as well try putting the phone in the fridge to see if it does any good" After all, I had nothing to lose (as long as I was careful of condensation on the warm up) and... it does actually seem to be having a positive effect!!
Attached 2 more pics... One was taken at work at 3pm, one was taken after 80 minutes in the fridge at 11:30pm (note, the screen had gotten a little worse between 3pm and 10pm).
I've put it back in the fridge for another couple of hours and, will post an update on progress.
Ever the optimist once more
lol at the pentagram. Yeah it's probably because of pressure or some other physical damage. Do you have warranty?
Nope, the phone is 18 months old, I rang 3UK and, apparently the warranty is only 12 months so, bummed out there.
Have got the phone back in the fridge after noticing how much of an improvement the first blast of cold air made to it lol. Fingers crossed. I can't believe such a simple thing might actually make it better again
Bummer. Have a hard time seeing the fridge as a permanent solution, yeah you could always try ifixit if you think it's worth a shot.
This is true, I cant see it being permanent either. I did take a look at replacing the screen on YouTube and, it seemed like a straightforward enough task but, not sure about the whole glue thing between motherboard and screen, and screen / digitizer. I know it'll need heating to melt the glue a little but, the video I saw indicated that his heat gun was at 420 degrees Celcius... the psycho!!
Am hoping I can get another 6 months out of the phone, so that I can get an upgrade to a One X / Galaxy S3. I've really loved the phone and, will be sad when it eventually goes.
Just to give anyone interested a bit of a status update... Just about to go to bed and, need the phone for my alarm in the morning so, pulled it out of the fridge again lol.
As you can see from the attached though, it does seem to be still improving.
Going to run the dead pixel fix app overnight (not that I believe this will do anything spectacular) and, may do another round in the fridge tomorrow night. Of course, I will keep you posted.
For now though, the latest comparison - between 11:30PM (the improvement I posted earlier) and 1:30AM. Once again, you can see that the dead pixels do seem to be returning to life.
Well from the pics I'm gonna try it myself not looked up how the screens are made up but the cold could be doing several things as shrinking membranes (those touching may separate) and crystallizing the LCD (expanding the Liquid Crystal) to fill the gaps made at the pressure point, that's my guess so throwing it in the freezer tonight
Thanks for continued updates
Rooted Xakep E320/C6 EUU Hacked Update
I probably wouldn't recommend throwing it into the freezer. Just a gut feeling but, as the temperature in there is well below freezing, I think it would do more damage than good. At least in the fridge, it's only around 4 degrees C so, technically still within the operating temperature range of the device.
Also, when you do take it out, make sure you don't just throw the battery straight back in. As soon as it comes out, it gets quite a hefty amount of condensation on it. The last thing I would want is for something to short on the device when it gets its power back and fry your logic board :s
Not much improvement on last night in running the LCD fixing application (as I thought) so, thrown it back into the works fridge - much to the amusement of works colleagues lol. I'll take it back out around lunch time, see how it is, and post the comparison between 1:30AM last night and lunchtime today...
Fingers X'd
Latest on phone: My director at work advised I should check on operating temperatures of the phone to see how cold I could take it safely. Turns out that they are electronically safe at temperatures of up to -40 degrees C (although there's no way I would actually test this and wouldn't recommend testing it to anyone).
Following from this, I put it in the freezer at work for an hour (after being in the fridge at work for 2).
Not posted the before picture but, here's three pictures of how it looks at the moment. One on a pure white screen then, to demonstrate that it's not just the pixels being stuck white instead of not working, I have also done a shot of my home page, and a shot from a game.
I have a doubter at work who stated quite daringly that he would eat his underpants if the cooling of the phone worked... Now... All I need to do is prove why it's worked, then find some recipe's for Underpant Madras... any suggestions as to both would be appreciated lmao
Googling now and second post gives this http://forum.xda-developers.com/archive/index.php/t-687247.html I'll see what else pops up and add to this posting here
Wiki lol -> http://en.wikipedia.org/wiki/Touchscreen <- I guess from this and type of screens now being used it's an adhesive layer between the back and front glass that is 'spread out' so no separation between back and front conductors, freezing may crystallize the adhesive and on warming the original surface pressure may force the adhesive back and conductors are separated again ;-)
Rooted Xakep E320/C6 EUU Hacked Update
Just noticed my own screen (or rather noticed it less lol) my spot has gone, although not as bad as your own screen only colour swirls on screen pressure no black/white pixels, I did have my phone slide and bounce off my knee that may have been enough for mine lol was looking forward to fridging it this I will be remembering though
As for a recipe for the grundigs i'd serve them raw .... 3 days worn .... why make it easy lol
Rooted Xakep E320/C6 EUU Hacked Update
Right it came back not as bad so I'd recommend a hard front cover, bit of a bind if they don't flip but it's that or faulty screens
Rooted Xakep E320/C6 EUU Hacked Update
Hi
Been a little while since my last update so, checking in. I don't have any extra pictures at the moment but, the cold is really starting to make a big difference.
I took it out the ice-making compartment at work at lunchtime and, the screen is mostly repaired. I would say about 5 - 6 dead pixels in a line now, around where the "beak" was on my satanic chicken (lol)
It's still in the fridge at home at the moment and, will probably stay there most of the weekend. This last bit is being quite stubborn to shift but hoping that it does shift and, when it does, it goes for good.
I'll let you know how it goes anyhow. I'm simply stunned by the improvement so far though
Yayyyyyyyy!!!
Well, the great news is the phone is now completely 100%
I've attached a photo of the screen with my home wallpaper on it... The trouble is, I can't remember exactly where the fault was so I can't get the exact same screen so, I've taken a wider shot which still demonstrates that there are no dead pixels.
I did have a bit of trouble getting Wifi and the SD card to read when I first powered back up from the latest (4 hour) stint in the freezer but, whipped the battery straight out and let it settle back to room temperature some more, then used a hairdryer just to ensure that any last bits of condensation had cleared up.
Fully working phone once again. I think I'll serve underpant soup at work on Monday lmao.
Thanks for following this little thread that I'd done and thanks for your input too. It's certainly been an interesting journey and, hopefully someone else with a similar problem can benefit from my experience too.
Kind Regards
D
What a cool way to fix your phone I have a Nokia 6303 classic with dead pixels. I will place in the fridge overnight and wait for the results next morning.
Good to hear it's running again, bear in mind it wont take as much to bring the fault back if pressure is applied again but from my own phone it does wear off so repeating the damage is repairable but will probably shorten it's life.
And please by all means post the pics of the garnished garment meal
Rooted Xakep E320/C6 EUU Hacked Update
Euhm, hey guys...
Last week I was in Austria for snowboarding, so at a certain moment I had my phone in my hand, and slipped in a small pile of snow....
My thumb made a small 'dent / scratch' in the screen, and the phone was a little wet for about 1/4th part of its total size.
Now, when I turn it back on, the touchscreen partially works and partially not.
When in the pin-code screen I can touch everything till the 7,8 and 9, under those (onscreen) buttons, the screen is unresponsive, and I believe the software buttons are also unresponsive, but I can't test because I can't get in my phone, neither with out without simcard...
My question were, is there any way I can manually fix this? Is it definitely a hardware problem?
I'm using a Sony Xperia Tipo, currently on Gimlo 0.2 Rom, Stock kernel, rooted, unlocked bootloader...
Uhmm, I don't know what information you guys need apart from this. Hope someone can help me :good:
EDIT1: Hardware problem indeed, flashed stock, still no response on the supposedly broken screen parts...
(Disassembling guide?)
Sorry for the bump,
Does anyone know if there's any guide on disassembling an Xperia Tipo yet?
I'm considering replacing the digitalizer manually. Found a website where I can get the digitalizer + glass quite cheap, and well, as I tried alot of things, and I cannot even unlock the lockscreen because of the broken part of what probably is the digitalizer (no real cracks tho, just unresponsive), I think there's no other way then either go to a service center and hope to be lucky to get this done with warranty OR fixing it manually...
the first thing comes into my mind is trying to dry the phone. there might be a little water inside the phone. I don't know how you could do it on your place but we have a tool called desicator on our lab which could be used to get rid the waters. if you don't have it you can make it by yourself. you can use a litle jar and silica gels. put your phone inside the jar then bury it with the silica gels. after 24 hours you can try to turn it on. another cheap solution is bury your phone inside rice (the uncooked one). the rice will just like silica gels and adsorb the water partikels.
anyway, in my country service center almost never check the bootloader. if you're lucky enough you can claim the warranty and got free repair or even a phone replacement. goodluck mate.
We have something called "Contact Spray" or something, which should do the same.
Anyways, I've waited about 36h after it happened to first try to turn it on again, thing is, the phone seems to function normally, except a PART of the touch screen.
I'll try the rice / gels thing. Not sure if it'd make any difference though.
Thx for the tip, I'm not sure about our Sony Centers, Dutch people are a bit 'greedy' usually, they'll probably check, but hope I'm lucky.
Also hope they won't say it's water-damage, because that's not covered in warranty in europe, although I'm pretty sure that isn't the real cause... Service Centers like letting us pay for reasons that are untrue in this country... -_-
ive read a lot about people having the same problem as i am, but no solution in my search....
soooo my phone fell into a sink of tap water for 10 secs,
i never open my ports since magnetic charging is pretty cool,
water completely ruined the screen (texting and calls still work thanks to my moto 360)
tmo says water damage is "not covered by warranty since there is water damage" even if it was sold to me as waterproof
sony says i can send it in to be evaluated but "it'll probably be a user failure if water is found in the device even if the ports were all closed"
i dont know what to do about this situation...
and my google searches arent helping :/
id hate to pay the insurance but all signs look to point in that direction...
Man if this stuff keeps happening I can see a Class Action Lawsuit coming. This is inexcusable...
Seriously, if you market a device as waterproof, you damn well better make sure it is waterproof. First thing I did with mine when I had some time was to jump into the service menu and test the barometer. Only then did I dunk it in water on purpose for a real test.
I say give call customer support, ask for a manager and escalate.
Same thing happened to me.. Went to T-Mobile, they looked at me like I was stupid and said there's nothing they could do. So I called Sony, they said they'd put it in a machine and test the waterproofing.
Send it in last week, still waiting to hear back. Rep on the phone said there's a 14 day turn-around.. Probably more at this time of the year. though.
---------- Post added at 07:57 PM ---------- Previous post was at 07:56 PM ----------
Artood2s said:
Seriously, if you market a device as waterproof, you damn well better make sure it is waterproof. First thing I did with mine when I had some time was to jump into the service menu and test the barometer. Only then did I dunk it in water on purpose for a real test.
I say give call customer support, ask for a manager and escalate.
Click to expand...
Click to collapse
My phone also was fine with the barometer "test"
Artood2s said:
Seriously, if you market a device as waterproof, you damn well better make sure it is waterproof. First thing I did with mine when I had some time was to jump into the service menu and test the barometer. Only then did I dunk it in water on purpose for a real test.
I say give call customer support, ask for a manager and escalate.
Click to expand...
Click to collapse
i also did the barometer test when i got it, 3 days later, it fell in my soapy dishes and it was fine! i dont know why this time water leaked in
but sony has also taken my phone as with xxquicksh0txx and its going through the same thing
the catch here is they "dont replace the phone, only parts" so if there is something that cant be replaced it has to be returned to me and i have to pay the insurance
I have the same problem. I used the device in a pool and after 15 minutes the device screen went black. The touch screen still works, I see that there is movement with the unit but the screen does not show anything. In contact with assistance from Sony they asked me to send the device for a technical assistance shop. Here in Brazil said it takes up to 12 days to resolve the problem, unfortunately they only exchange defective parts.
I suppose yours is defective, technically if it happened despite all ports being closed.
Hello everyone!!! Happy new year!! I have the same problem with my phone. I wanted to take a picture underwater with my friends and the screen went black. I have submerged the phone before, but never took a picture. So I'm thinking that the seal at the camera button is the one that is faulty. Because te phone was good until I pressed the button. And every person that have had issues with the "waterproof" feature of this phone always say they have the flaps closed, and the vast majority of the problems happen after taking pictures underwater. Maybe if we all gather together we can make sony change our defective units.
I would, I just don't think we have enough water damaged phones to create a change
i got the exact same problem.
my screen is black and i can't see anything but the camera still works, i can launch it with the button and can take pics even with flash.
Maybe if we create a thread where people can post they have had problems with a Z3 not being waterproof, and asking people from different android related pages. We can do something. I think having more than 1 is enough to say this is a problem with the phone.
same sh**
My z3 wash it less than a minute in the sink it switched off I did eveverything to dry it but nothing happens when I plug it it starts to vibrate ?
Sent mine in a few weeks ago, just got an email with a tracking number saying it'll be here tomorrow...
No other email or contact from Sony in the past 2 weeks. Awesome customer service...
xxquicksh0txx said:
Sent mine in a few weeks ago, just got an email with a tracking number saying it'll be here tomorrow...
No other email or contact from Sony in the past 2 weeks. Awesome customer service...
Click to expand...
Click to collapse
Let us know how the phone goes when you receive it. Maybe water "resistance" should have been the marketing gimmick. :good:
Finally received the phone back today. There was a list of things they replaced, which I'll post later when I get home from work.
Everything looks good aside from a few things.
Some glue residue that it more visible between the screen and the housing, it's not bad and isn't very noticeable unless you're looking for it.
Looks like there's something at the bottom of the screen, I'm hoping it's some type of glue that isn't set yet and will eventually go away... If not I'll have to send it back again.
I will however be giving it a bath later tonight to be sure the waterproofing has been fixed.
Hello everyone i'm and old member but im new to these forums, so sorry if my thread is not in place...
About a month ago i bought the new CAT S50, i thought it would be a really great purchase after my birthday, a long lasting phone that is rugged and can take a hit. So the story happened on the first day that i unpacked it, the design was awesome, of course only android kitkat, but it was enough for me, for the first hour it was perfect, until i decided to call somebody, then i noticed that people can't hear me, the sound was like talking through a 6meter thick concrete wall, so the next day i went to its warranty, and left it there to fix it. After a week i took it back and finally it was a well working perfect phone, then i noticed thats its volume button is stuck somehow, but i thought, well i doesn't annoy me, i can still press it but a little bit harder. So it was okay, but i was still dissapointed that i found to bad thing about it, i wasn't especting a modern awesome phone with a lot o fetures, just a rugged phone that is well working. Later on i decided to test if its really watter proof, i checked the caps if it was closed properly, and it was, i put it in a bowl of water, and it was perfect, its looked like it nothing happened, music was still playing trough its speaker, then later on that evening i decided to film under water in a swimming pool, the depth of the water was the size of my palm, beacause i didin't want to put it deeper, after 10 seconds i checked the video, it was awesome, then i decided to check some photos and BAM the phone went dark, got water in it, turns on until the cat logo and it doesn't work, well if you think its the end of the story it isn't... went to the phones warranty again, they took it and the next day they called and they said it will take up to two weeks to get the new parts and i said ok. After to weeks, i went to the warranty and got a piece of paper, and it was written, that i can go back to the provider i bought the phone from and choose if i want my money back or the phone, of course i decided to take the phone, and now i have to wait for a week to get a new one, and luckily i am hoping if i will get a properly working one. So heres the story of my new CAt S50 "rugged" phone, i was wondering if i'm the only one? has anybody had problems like these with their new CAT S50? sorry for the long post, but i just want to know, was i really unlucky to get a bad phone or are they really that bad, that doesn't work properly on the first day?
P.S Thank you people who had the time and patience to read my story
You're not the only one, there is a design error in the lid of the uSD card & SIM.
It can fall out or open itself.