Hi Guys
I've seen a couple of posts about this on forums but, I've had a similar thing to a few users now, where I have 2 circles of "Dead" pixels appear on the phone.
Seemed to appear suddenly today at work. I've not dropped the phone (today) but, I have had it in my pocket when getting out the car and, it might have been caught between my leg and steering wheel of the car.
I know there's been some suggestions of placing the phone in a carrier bag and, then in the fridge for a couple of hours (well, couple of hours to a weekend). I'm a bit nervous of this but willing to give it a try.
Just wondering though, does anyone have any explanation for why this happens? I can't see it being physical damage to the screen, as otherwise there would be whole columns of dead pixels or spider patterns with a crack. In the middle of the circles, it seems to be sub-pixels that are out (Blue / Red - Green seems to be OK). Also, has anyone else had the same experience and tried putting the phone into the fridge and, does this work? Annoying though it is, I'd rather live with it than knacker the phone totally lol.
I've attached some pictures to demonstrate what I mean... Note, on the blue one, it looks as though there's a pentagram dotted in the lower circle... Satanic Possession? lol
Kind Regards
Daryl
Well,Nothing of those homemade methods will help
maybe the screen got pressed too hard..got hitted by something..
take it to a lab
Probably just enough pressure and maybe battery and body heat, did the same with my Acer and a till reciept scrunched up so now have a multi-coloured circle in centre of screen... doubt there's a fix except replacing it
Rooted Xakep E320/C6 EUU Hacked Update
Thanks for the feedback on this. I think you're both right. The screen is slowly getting worse. The sub-pixels in the middle of the circles have repaired themselves but, the horizontal lines of dead pixels are slowly expanding horizontally across the screen.
I think I'm going to have to face the fact that its broke and see about getting a new screen fitted. I'd normally do it myself but, I've seen how well the digitizer and LCD are glued together, and to the case lol (HTC Sensation).
Am thinking it has to be a pressure 'injury' when getting out the car and, maybe it got trapped between my leg and the steering wheel.
The good news though, at least I have an excuse to nick my tablet back off my son lol
Well... bugger me rigid lol. As I was typing my last message, I thought "sod it, I may as well try putting the phone in the fridge to see if it does any good" After all, I had nothing to lose (as long as I was careful of condensation on the warm up) and... it does actually seem to be having a positive effect!!
Attached 2 more pics... One was taken at work at 3pm, one was taken after 80 minutes in the fridge at 11:30pm (note, the screen had gotten a little worse between 3pm and 10pm).
I've put it back in the fridge for another couple of hours and, will post an update on progress.
Ever the optimist once more
lol at the pentagram. Yeah it's probably because of pressure or some other physical damage. Do you have warranty?
Nope, the phone is 18 months old, I rang 3UK and, apparently the warranty is only 12 months so, bummed out there.
Have got the phone back in the fridge after noticing how much of an improvement the first blast of cold air made to it lol. Fingers crossed. I can't believe such a simple thing might actually make it better again
Bummer. Have a hard time seeing the fridge as a permanent solution, yeah you could always try ifixit if you think it's worth a shot.
This is true, I cant see it being permanent either. I did take a look at replacing the screen on YouTube and, it seemed like a straightforward enough task but, not sure about the whole glue thing between motherboard and screen, and screen / digitizer. I know it'll need heating to melt the glue a little but, the video I saw indicated that his heat gun was at 420 degrees Celcius... the psycho!!
Am hoping I can get another 6 months out of the phone, so that I can get an upgrade to a One X / Galaxy S3. I've really loved the phone and, will be sad when it eventually goes.
Just to give anyone interested a bit of a status update... Just about to go to bed and, need the phone for my alarm in the morning so, pulled it out of the fridge again lol.
As you can see from the attached though, it does seem to be still improving.
Going to run the dead pixel fix app overnight (not that I believe this will do anything spectacular) and, may do another round in the fridge tomorrow night. Of course, I will keep you posted.
For now though, the latest comparison - between 11:30PM (the improvement I posted earlier) and 1:30AM. Once again, you can see that the dead pixels do seem to be returning to life.
Well from the pics I'm gonna try it myself not looked up how the screens are made up but the cold could be doing several things as shrinking membranes (those touching may separate) and crystallizing the LCD (expanding the Liquid Crystal) to fill the gaps made at the pressure point, that's my guess so throwing it in the freezer tonight
Thanks for continued updates
Rooted Xakep E320/C6 EUU Hacked Update
I probably wouldn't recommend throwing it into the freezer. Just a gut feeling but, as the temperature in there is well below freezing, I think it would do more damage than good. At least in the fridge, it's only around 4 degrees C so, technically still within the operating temperature range of the device.
Also, when you do take it out, make sure you don't just throw the battery straight back in. As soon as it comes out, it gets quite a hefty amount of condensation on it. The last thing I would want is for something to short on the device when it gets its power back and fry your logic board :s
Not much improvement on last night in running the LCD fixing application (as I thought) so, thrown it back into the works fridge - much to the amusement of works colleagues lol. I'll take it back out around lunch time, see how it is, and post the comparison between 1:30AM last night and lunchtime today...
Fingers X'd
Latest on phone: My director at work advised I should check on operating temperatures of the phone to see how cold I could take it safely. Turns out that they are electronically safe at temperatures of up to -40 degrees C (although there's no way I would actually test this and wouldn't recommend testing it to anyone).
Following from this, I put it in the freezer at work for an hour (after being in the fridge at work for 2).
Not posted the before picture but, here's three pictures of how it looks at the moment. One on a pure white screen then, to demonstrate that it's not just the pixels being stuck white instead of not working, I have also done a shot of my home page, and a shot from a game.
I have a doubter at work who stated quite daringly that he would eat his underpants if the cooling of the phone worked... Now... All I need to do is prove why it's worked, then find some recipe's for Underpant Madras... any suggestions as to both would be appreciated lmao
Googling now and second post gives this http://forum.xda-developers.com/archive/index.php/t-687247.html I'll see what else pops up and add to this posting here
Wiki lol -> http://en.wikipedia.org/wiki/Touchscreen <- I guess from this and type of screens now being used it's an adhesive layer between the back and front glass that is 'spread out' so no separation between back and front conductors, freezing may crystallize the adhesive and on warming the original surface pressure may force the adhesive back and conductors are separated again ;-)
Rooted Xakep E320/C6 EUU Hacked Update
Just noticed my own screen (or rather noticed it less lol) my spot has gone, although not as bad as your own screen only colour swirls on screen pressure no black/white pixels, I did have my phone slide and bounce off my knee that may have been enough for mine lol was looking forward to fridging it this I will be remembering though
As for a recipe for the grundigs i'd serve them raw .... 3 days worn .... why make it easy lol
Rooted Xakep E320/C6 EUU Hacked Update
Right it came back not as bad so I'd recommend a hard front cover, bit of a bind if they don't flip but it's that or faulty screens
Rooted Xakep E320/C6 EUU Hacked Update
Hi
Been a little while since my last update so, checking in. I don't have any extra pictures at the moment but, the cold is really starting to make a big difference.
I took it out the ice-making compartment at work at lunchtime and, the screen is mostly repaired. I would say about 5 - 6 dead pixels in a line now, around where the "beak" was on my satanic chicken (lol)
It's still in the fridge at home at the moment and, will probably stay there most of the weekend. This last bit is being quite stubborn to shift but hoping that it does shift and, when it does, it goes for good.
I'll let you know how it goes anyhow. I'm simply stunned by the improvement so far though
Yayyyyyyyy!!!
Well, the great news is the phone is now completely 100%
I've attached a photo of the screen with my home wallpaper on it... The trouble is, I can't remember exactly where the fault was so I can't get the exact same screen so, I've taken a wider shot which still demonstrates that there are no dead pixels.
I did have a bit of trouble getting Wifi and the SD card to read when I first powered back up from the latest (4 hour) stint in the freezer but, whipped the battery straight out and let it settle back to room temperature some more, then used a hairdryer just to ensure that any last bits of condensation had cleared up.
Fully working phone once again. I think I'll serve underpant soup at work on Monday lmao.
Thanks for following this little thread that I'd done and thanks for your input too. It's certainly been an interesting journey and, hopefully someone else with a similar problem can benefit from my experience too.
Kind Regards
D
What a cool way to fix your phone I have a Nokia 6303 classic with dead pixels. I will place in the fridge overnight and wait for the results next morning.
Good to hear it's running again, bear in mind it wont take as much to bring the fault back if pressure is applied again but from my own phone it does wear off so repeating the damage is repairable but will probably shorten it's life.
And please by all means post the pics of the garnished garment meal
Rooted Xakep E320/C6 EUU Hacked Update
So the other day my home button just stopped working on the right side. It no longer presses down on that side. Which is the side I hit the most because of the size of the phone.
I didn't know if it was worth the effort to restore back to stock if Verizon will be like "well the other half still works!" or if they would actually give me a new one. I have never had to deal with phone replacements before. I do have it insured as well. I have never dropped this phone or treated it poorly. It's my "i'm broke, i can't afford to break this" phone.
I know it seems like a stupid complaint, but it has been bothering me because every time I hit home now it only activates sometimes if I hit far enough to the left. Tis driving me nuts.
My home button was loose, and I got the whole phone replaced. Unfortunately, the new phone I received came with more issues than the first one, so I almost regret going through with the replacement...
I called up support last night, and the guy overnighted me another device. The first one was brand new, and this one (according to him) will be a certified refurbished phone. I'm hoping this one will be good.
Thanks. I guess I'll go in and see if they'll replace it. Hopefully I don't get a lemon as a new one.
OKay so I broke my outter screen a few weeks ago and it finally got so bad i decided it was time to replace it. Im a pretty handy guy so I looked up on ebay and seen the replacement screen was only like $10.00. Not bad at all so I called a phone store to see how much for them to do the replacement..... One store wanted 160$ I was like ohh heck NO soo being a contractor remodeling houses and being such a handyman I thought I would just do it myself! Well I ordered the screen and waited patiently for it to arrive. Well last night it finally came in the mail..... OH YEAH... Well make a long story short my phone is screwed!!!! Everything went fine (so i thought) till i put the battery in and turned it on AND NOTHHING !!! My screen is black out!!!! Worst experience ever.... I cant stand being without my phone! Moral of this story I guess THANK GOD FOR PHONE INSURANCE!!!! I never put insurance on any of my phones till I got the Galaxy S3 and Im glad I did! If your screen is crack and you think its looks so easy watching someone on youtube do it. You got another thing coming buddy.... Take it to a PRO or you better have INSURANCE !!!!! THANK GOD BOOST HAS GOOD INSURANCE!!! LOST/STOLEN/DAMAGED Im still waiting for my claim to be approved but its my first ever so Im pretty sure I OK... GET INSURANCE ON YOUR PHONE!!!! or you will be screwed. :crying:
Did you follow a guide and order from a trusted vendor? Most devices have screen replacement guides online and are usually pretty easy.
Happy for you bro, but wait for result sometimes they are pretty greedy and won't pay any claim
Sent from my beastly SM-T320
Hmm, did you replace the screen according to guides???
Sent from the internet
@XxTeXx07xX
Sorry about your phone.
I recently had to replace screen glass on my SGS3 and I have a similar background to you so I think the same thing, I got this...
The written guide that came with my replacement glass made no sense.
Then I found on XDA somewhere a link to this guy on youtube and with a video and it went pretty smooth.
Guess I got lucky, sounds like you may have damaged the digitizer under the glass.
I also watched his other video about all the ways it could go wrong first.
Probably won't help you but might help the next guy.
So I think my 2 week old Sony Z3 Dual has died.
Backstory: I got the phone in a recent trip I made to Dubai, UAE. Brought the phone back to Argentina (my country of residence) and started using it joyfully.
Fast-forward to this past Saturday. Was in the pool with some friends, decided to finally test out the waterproofiness of my phone. After making sure all the side flaps were securely shut I proceeded to toy around with the phone in the pool for a while, took some pictures and stuff. At no point did I swim with the phone or jump into the pool with it. After leaving the pool I rinsed the phone with clean (fresh) water, so as to remove the chlorine and other pool stuff.
Then, after around 2 hours after having submerged the phone, I try to use it and discover that the touchscreen was not responding. Side buttons work perfectly, phone still works as well. Notifications keep coming in, but I can't do anything about them.
After confirming that there was in fact a problem, I decided to use the typical method of leaving the phone in rice. Alas, two days later, the touchscreen still won't work.
As you may imagine, i'm pretty desperate right now. Any info on how Sony's warranty works in this case? Does anyone know if the warranty is offered internationally? Any tips on what to try?
Thanks
Call the support or write a mail.
This is a warranty case and you should definitly get a new phone.
ive read a lot about people having the same problem as i am, but no solution in my search....
soooo my phone fell into a sink of tap water for 10 secs,
i never open my ports since magnetic charging is pretty cool,
water completely ruined the screen (texting and calls still work thanks to my moto 360)
tmo says water damage is "not covered by warranty since there is water damage" even if it was sold to me as waterproof
sony says i can send it in to be evaluated but "it'll probably be a user failure if water is found in the device even if the ports were all closed"
i dont know what to do about this situation...
and my google searches arent helping :/
id hate to pay the insurance but all signs look to point in that direction...
Man if this stuff keeps happening I can see a Class Action Lawsuit coming. This is inexcusable...
Seriously, if you market a device as waterproof, you damn well better make sure it is waterproof. First thing I did with mine when I had some time was to jump into the service menu and test the barometer. Only then did I dunk it in water on purpose for a real test.
I say give call customer support, ask for a manager and escalate.
Same thing happened to me.. Went to T-Mobile, they looked at me like I was stupid and said there's nothing they could do. So I called Sony, they said they'd put it in a machine and test the waterproofing.
Send it in last week, still waiting to hear back. Rep on the phone said there's a 14 day turn-around.. Probably more at this time of the year. though.
---------- Post added at 07:57 PM ---------- Previous post was at 07:56 PM ----------
Artood2s said:
Seriously, if you market a device as waterproof, you damn well better make sure it is waterproof. First thing I did with mine when I had some time was to jump into the service menu and test the barometer. Only then did I dunk it in water on purpose for a real test.
I say give call customer support, ask for a manager and escalate.
Click to expand...
Click to collapse
My phone also was fine with the barometer "test"
Artood2s said:
Seriously, if you market a device as waterproof, you damn well better make sure it is waterproof. First thing I did with mine when I had some time was to jump into the service menu and test the barometer. Only then did I dunk it in water on purpose for a real test.
I say give call customer support, ask for a manager and escalate.
Click to expand...
Click to collapse
i also did the barometer test when i got it, 3 days later, it fell in my soapy dishes and it was fine! i dont know why this time water leaked in
but sony has also taken my phone as with xxquicksh0txx and its going through the same thing
the catch here is they "dont replace the phone, only parts" so if there is something that cant be replaced it has to be returned to me and i have to pay the insurance
I have the same problem. I used the device in a pool and after 15 minutes the device screen went black. The touch screen still works, I see that there is movement with the unit but the screen does not show anything. In contact with assistance from Sony they asked me to send the device for a technical assistance shop. Here in Brazil said it takes up to 12 days to resolve the problem, unfortunately they only exchange defective parts.
I suppose yours is defective, technically if it happened despite all ports being closed.
Hello everyone!!! Happy new year!! I have the same problem with my phone. I wanted to take a picture underwater with my friends and the screen went black. I have submerged the phone before, but never took a picture. So I'm thinking that the seal at the camera button is the one that is faulty. Because te phone was good until I pressed the button. And every person that have had issues with the "waterproof" feature of this phone always say they have the flaps closed, and the vast majority of the problems happen after taking pictures underwater. Maybe if we all gather together we can make sony change our defective units.
I would, I just don't think we have enough water damaged phones to create a change
i got the exact same problem.
my screen is black and i can't see anything but the camera still works, i can launch it with the button and can take pics even with flash.
Maybe if we create a thread where people can post they have had problems with a Z3 not being waterproof, and asking people from different android related pages. We can do something. I think having more than 1 is enough to say this is a problem with the phone.
same sh**
My z3 wash it less than a minute in the sink it switched off I did eveverything to dry it but nothing happens when I plug it it starts to vibrate ?
Sent mine in a few weeks ago, just got an email with a tracking number saying it'll be here tomorrow...
No other email or contact from Sony in the past 2 weeks. Awesome customer service...
xxquicksh0txx said:
Sent mine in a few weeks ago, just got an email with a tracking number saying it'll be here tomorrow...
No other email or contact from Sony in the past 2 weeks. Awesome customer service...
Click to expand...
Click to collapse
Let us know how the phone goes when you receive it. Maybe water "resistance" should have been the marketing gimmick. :good:
Finally received the phone back today. There was a list of things they replaced, which I'll post later when I get home from work.
Everything looks good aside from a few things.
Some glue residue that it more visible between the screen and the housing, it's not bad and isn't very noticeable unless you're looking for it.
Looks like there's something at the bottom of the screen, I'm hoping it's some type of glue that isn't set yet and will eventually go away... If not I'll have to send it back again.
I will however be giving it a bath later tonight to be sure the waterproofing has been fixed.