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i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!
Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.
Do you guys think they would be willing to replace a new case if i pay them?
My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......
Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
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If it's really a defect, they should replace it without you paying them.
Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!
Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.
season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!
I have had my Fuze for about 2 weeks. Never dropped it or anything, in fact I baby my phones to the point that the wife makes fun of me for doing so . Anyway, right below the slide-out keyboard, I noticed two small chips about an inch apart from each other. One below the wifi key and one below the internet key. It also looks like the inner lip of that part is also starting to show wear. This is under light to medium use, mind you. I am thinking about exchanging it, however if this is a common problem, I would rather just get a different phone.
Add in the fact it took me a few days to get the phone exactly how I want it. Anyone else having this issue?
I don't think they would admit it if they were.
...just kidding.
As a matter of fact, I found those two chips!
I will have my phone 3 weeks come friday...
You mean you have chips in the exact same spot?
Unless you are withing 30 days, cosmetic damages are not considered valid exchange reasons. Hope you have insurance.
I only had the phone 2 weeks. the guy at the ATT store said to come back tomorrow when a manager was there to do an exchange. Even if I had problems, I paid with American Express. My problem is if it is a design flaw, a replacement would only be a temp. solution.
After reading this thread I looked at mine, which I've had for around two weeks and I also see a small chip right under the 'internet' key.
It's matte black so it does stand out, but I had to look for it.
WTF??
Chip under PTT button
Oh wow, I just noticed a chip right under the internet button. It seems is positioned right under the left side of the PTT when the slider is closed. I baby my phone like nobody's business. Had the Fuze since launch.
Well, if it is a design flaw (which it seems to be) it seems like it is something HTC needs to handle. Exchanging one from ATT will only result in the same thing happening.
yeah i have it too but its soooo small to notice right now and i have had my fuze for about 2 weeks too.
If anybody else is having this issue let us know. This is something that needs to be brought to HTC's attention, especially for a $400 phone.
Mine is also chipping under the OK, CV, spacebar, and Wifi
I am thinking about returning it to AT&T, but hate to have to add everything all over again, especially if the new one will do the same thing. I contacted HTC and suggested I just exchange it...anyone else going to do that as well?
hchavarria said:
Mine is also chipping under the OK, CV, spacebar, and Wifi
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I got my Fuze from Amazon less than 2 weeks ago, and am noticing the exact same thing on mine, though the one under the WiFi is the only one you can really see, and even it's hardly noticeable (I never even noticed this until I saw this thread, that should give you an idea of how TINY they area). I'll keep an eye on it, but don't plan to exchange it unless this spreads or the chips get worse.
Edit-I baby mine like crazy too, as do most of you on here it seems. That fact, and the fact it's happening in the SAME spots on everybody's Fuze says to me it's a manufacturing defect, and hopefully this is the extent of it. Thankfully so far it's basically unoticeable, though on a phone at this price level there shouldn't be any such defects, no matter how tiny they may be.
I too hope this is the extent of the defect. If it does get worse, I will just contact HTC and explain the situation.
I second this:
under the internet key, calendar key, very tiny spot under wifi.
As i have babied mine, seems like an design issue as well.
Looking from the side profile, you can see that the surface underneath the volume key are touching the side, so it may be the cause that scratches the surface. Can someone starts off a petition?
I already contacted HTC about this issue, however for now the only option would be to exchange it where you bought it. As I mentioned before, if it is (and I would assume it is) a design flaw, it will just happen again with a new one. The only thing I can think of is waiting to see how extensive the damage becomes and if it gets real bad, to return it to HTC.
I gave HTC a link to this thread as well to show them others are having the same issue.
Same problem here on my Fuze, under the Wifi button. I've also had my phone for a little over two weeks and take extremely good care of it. For the WiFi button area of the phone, the only thing I can see is that this is right where the top line of the lower controls (like the line that separates the screen from the home button) hits. And the phone appears to have enough give that when you push down on the home key it constantly hits there. Thats what I am guessing is doing it.
Just a thought...
Hey guys I am super anal when it comes to my phones so I believe I qualify to make an educated guess about this. lol. First of all I noticed the same exact "chips" very soon after I recieved my phone.
At first I too believed them to be wear marks but after further examination I came to the conclusion that they must be production flaws, such as break off points of the plastic mold or something.
I believe this because I simply havent used the phone enough to cause the marks not to mention the mark under the space bar doesnt ever touch the back of the screen. Seeing as everyone has the marks almost exactly in the same place gives more credence to it being a production flaw.
Now moving on to the more frustrating and serious flaw. If you guys look real close I bet you find dust pieces under the glass and against the lcd. I can live with the chips, but I can't stand the dust.
I'm on my 3rd Fuze for warranty reasons, and the 2nd one I got was returned because of this problem. Does anyone have a good camera to post a macro photo for illustration? I would do it but my current handset does not have this issue (and i hope it never does!)
Just want to get some advice...
This is my third device. The first two were returned for various reasons including touchscreen issues and overheating. The first two did not have any creaking what so ever, but this one definitely has it. I can hear it when typing a message or just gripping the phone to read stuff on the screen. I feel terrible about going in and asking for another exchange...should I just live with it? I feel like they will look at me and think I am crazy for returning a device for something so trivial...especially since it's not my first exchange. Can I go to a t-mobile store in another town to do the exchange?
I have a day to decide before my 14 days are up
Has just changing the back casing fixed the creaking for anyone? Thinking about just living with it until it gets unbearably annoying then I could just order a new backing.
I would not be able to live with a creaking phone. And you've two other that did not do it... I would change it again.
Should I state the reason is because of the creaking or say something else? I feel like they won't want to honor the exchange if it's because of the creaking which will be a hassle... *sigh* wish I just got a perfect device to begin with lol
So luckily my friend has the same phone. We switched backings (his does not creak at all) and my phone stopped creaking. With my backing on his phone, his phone started to creak. I asked him to come with me to the store so we could demonstrate this and the sales rep replaced my phone right away. He even commented on how "loud" the creaking was. Happy ending, new phone no creaking
I was denied a replacement for the creaking issue at my local tmo store tonight. They wanted to give me a back from a returned phone, but didn't have any in the store. I bought the phone last Sunday so I see no reason why they shouldn't have just given me a new one.
xanderdad said:
I was denied a replacement for the creaking issue at my local tmo store tonight. They wanted to give me a back from a returned phone, but didn't have any in the store. I bought the phone last Sunday so I see no reason why they shouldn't have just given me a new one.
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They cannot deny you a replacement if you are in your grace period. Go back and say you demand a new phone otherwise you will just return it and take your business to a different tmobile store.
Sent from my HTC Sensation 4G using XDA App
Go to another store and tell them you have touchscreen issues or overheating or something, that was going to be my Plan B if they didn't accept the return for the creaking. It was REALLY annoying so I know how you must feel. Take it back, take it back, take it back! I contemplated living with it because I'm not the type of person to complain and return things, but my OCD told me otherwise.
I would take it back and keep returning it until I was happy with it . Enough returns
from everyone and HTC will notice a pattern and maybe fix it .
Agreed. This phone taught me to care more about the quality of device I receive rather than how I am being perceived as a consumer (they probably hate me already, but I won't see them for another 2 years when I am ready to upgrade anyways).
I'm going to visit a different store today. However I feel uncomfortable with the fact that I'd have handle it like this. Next up is a manager. I paid full pop for this phone and I'm getting the run around.
For those of you that had your g2x replaced by T-mobile (they sent you a replacement via ups with a prepaid return label), was your replacement:
1) new or refurbished
2) if refurbished, did it physically appear new or used
3) was the replacement any better in terms of less screen bleed, random reboots, freezing up, gps lock, etc?
They sent me a phone without a battery and rear cover. I'm pretty sure it was new. The manufacture date was later than my first (bought on release day). The screen bleed was better than my first one. I still get reboots and my gps doesn't get a lock. Funny thing was the gps worked like magic the first day I used my replacement G2X.
i've replace mine in two occasion.. both of them is new.. the first one came without screen bleed, but when i turn it on, it reboot call tmobile right away because i was angry. however while waiting for anogher one. it never reboot again. Second, little screen bleed but everything is perfect..
Mine was new and perfect 10/10 no problems and I'm super happy. Was having second thoughts about switching to the sensation but really glad I was able to get the replacement its amazing!
Wow...I called T-mobile last night at 5pm central time, and my replacement phone is on the UPS truck out for delivery right now. Way beyond my expectation.
Now let's see how the replacement phone is. I hope I have as much luck as you guys did.
Mine was probably a refurbished, but I don't know for sure. It's MUCH better, no random reboots, far less screen bleed, and while the gps isn't instant it's a bit faster.
I was satisfied with the replacement, and it was my first and only one.
Sent from my Nexus 5g using XDA Ultimate App
I thought I killed my original 4/20 G2x and ordered a replacement. I ended up fixing my original, luckily because the replacement had NASTY screen bleed.
It just arrived. My old SN was 104KPDT, and the new SN is 106KPQJ...I'm assuming newer build. I rooted right away and nvflashed because in clockwork is where my screenbleed was at it's worst (black screen), so I wanted to get in there as soon as possible for comparison.
New phone has no screen bleed to speak of. I believe my old phone got worse over time, so I will have to see if this holds up in the weeks to come.
So don't let em tell you they can't replace your phone for screen bleed because any replacement will have the same problem...I can tell you first hand that they are wrong.
edit: Also, I did tell the retentions rep on the phone that although my phone had these problems to start with, they did get worse after I dropped my phone on the parking lot and damaged the case. Maybe it was due, in part, to the manner with which I presented myself, but they sent out the replacement, knowing that I had been at least partly responsible. And my conscience is clear. I have to be honest with you, I was very resistant to allow them to send me a replacement because of the numerous posts I read on this forum about getting dinged up, scratched up, used phones that were worse than they had to start with. I suppose I am lucky. I'm very sorry for those of you with that experience.
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
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Click to collapse
To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
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Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.