My new Z3's glass is scattered. You all now the Z3 is so slippery. I ordered a case already and it should arrive this week, but yesterday it fell of the couch and now my glass is totally broken. I can fix it for more than 200 euro. Vodafone says it is my own fault and this is not included in the guarantee. I thought this was gorilla/armored glass and this phone would stand a drop of 30cm onto carpet?
Any idea's how I can get this covered? At Sony?
Please post questions in the Q&A section
Thread moved
olafd72 said:
My new Z3's glass is scattered. You all now the Z3 is so slippery. I ordered a case already and it should arrive this week, but yesterday it fell of the couch and now my glass is totally broken. I can fix it for more than 200 euro. Vodafone says it is my own fault and this is not included in the guarantee. I thought this was gorilla/armored glass and this phone would stand a drop of 30cm onto carpet?
Any idea's how I can get this covered? At Sony?
Click to expand...
Click to collapse
Slippery indeed, but I'm afraid this might be a tough one as it actually fell down.
Mine fell a few times as well already (now really have it in my system to check where I put it instead of the arm rest of the couch for example) but without issues. And well, any glass can break... Sometimes it takes a few tries, but it has to fall and land bad only once to make a mess of it.
Anyway, hope you'll get it sorted... I know sony repaired some Z2 'spontaneous broken screens' but not sure about this one.
Nothing other than insurance will cover drops, unless the company themselves specify it.
I don't think its the fact that the Z3 is slippery. You put it on your couch. Most of the complaint about the the Z3 being slippery is about holding it with the hand.
Anyway, unless you put insurance on it, you are so out of luck.
vud911 said:
Nothing other than insurance will cover drops, unless the company themselves specify it.
I don't think its the fact that the Z3 is slippery. You put it on your couch. Most of the complaint about the the Z3 being slippery is about holding it with the hand.
Anyway, unless you put insurance on it, you are so out of luck.
Click to expand...
Click to collapse
No it isn't to be honest, the Z3 has a nasty habit of sliding when put down somewhere. When you put it on a flat surface (such as a table) which isn't perfectly level it actually slides off, very slowly. It's like a little hovercraft or something... Quite annoying and I've had it sliding off object a few times as well already.
dagrim1 said:
No it isn't to be honest, the Z3 has a nasty habit of sliding when put down somewhere. When you put it on a flat surface (such as a table) which isn't perfectly level it actually slides off, very slowly. It's like a little hovercraft or something... Quite annoying and I've had it sliding off object a few times as well already.
Click to expand...
Click to collapse
Exactly, even on a flat surface, it moves! I showed it to my son as a magic trick! Now the trick is fatal!
A couch is not a flat surface. The material makes a difference. Glass on table could move depending on what the table is made of and how it is shaped. But it isn't adviseable to place it near the edge of any table regardless of what phone it is.
I think placing the blame on Sony's design in this case isn't justifiable and I don't even like Sony's practice (advertising waterproof with people playing in water but not covering it under warranty. DRM on camera....) There is an inherent responsibility of each users to keep it out of harm's way such as keeping it out of your pocket when you are playing sports, away from edges, etc. Everyone knows that Xperia is plated front and back with tempered glass. Glass breaks with impact.
Digressed there but to answer you: either you pay for the repair, attempt a DIY, or trash it and buy a new phone because what occur will not be classify as manufacturer defect that is cover. Don't think there is a 4th way.
A couple of days ago, the same thing happenned to me. I accidentally dropped the phone while walking on the street and it hit the curb. When I picked it up the back glass was shattered.
The phone had one week (and I had been offered 3-months free insurance, but I didn't take it). So I assumed this would cost me quite a bit.
Today I visited the official repair service in my city and was told that the repair would cost me 60 eur and about 40 minutes. I'll have to wait because they don't have the part in white, but it was a relief, I was expecting a higher price.
davidht said:
A couple of days ago, the same thing happenned to me. I accidentally dropped the phone while walking on the street and it hit the curb. When I picked it up the back glass was shattered.
The phone had one week (and I had been offered 3-months free insurance, but I didn't take it). So I assumed this would cost me quite a bit.
Today I visited the official repair service in my city and was told that the repair would cost me 60 eur and about 40 minutes. I'll have to wait because they don't have the part in white, but it was a relief, I was expecting a higher price.
Click to expand...
Click to collapse
You could just buy a case for it (I got a nice one off ebay for £2.99), stick a screen protector on the back to hold the glass together, and stick it in the case. Doesn't really matter if the back glass is broken then, does it? Lot cheaper than 60 euros!
poldie said:
You could just buy a case for it (I got a nice one off ebay for £2.99), stick a screen protector on the back to hold the glass together, and stick it in the case. Doesn't really matter if the back glass is broken then, does it? Lot cheaper than 60 euros!
Click to expand...
Click to collapse
I ordered a case the same day I got the phone, but it's still on the way. It had a screen protector when it happened, so it held the glass pieces. I'm getting it fixed anyway, I want it to keep on being waterresistant
davidht said:
I ordered a case the same day I got the phone, but it's still on the way. It had a screen protector when it happened, so it held the glass pieces. I'm getting it fixed anyway, I want it to keep on being waterresistant
Click to expand...
Click to collapse
Not looked too closely, but is the glass part of the waterresistance or is it on top of the case? There's a pressure check you could do if that's the only reason you're getting it fixed.
poldie said:
Not looked too closely, but is the glass part of the waterresistance or is it on top of the case? There's a pressure check you could do if that's the only reason you're getting it fixed.
Click to expand...
Click to collapse
I'm not sure, and it's a good suggestion, but I'll pay, I don't want to have a broken phone. I doesn't look good.
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Besides, I don't believe it's fragile. It was just bad luck. I've owned a Z for a year and a half, dropped it several times (some without case) and never got damaged.
I have my phone repaired, well actually it couldn't be repaired and Sony gave me a new one. Yep, they GAVE me a new one. I didn't have to pay a thing for it. I was in doubt whether to mention this, since more people could claim this althoug every scenario is different of course, but I do post this since I think this is great service by Sony! I really want to thank them for this!!!
I no whave my smart cover from Sony, the SCR24, and oh my God.... this is great! The phone, the cover, the service.... I am a big Sony fan!!!!
vud911 said:
A couch is not a flat surface. The material makes a difference. Glass on table could move depending on what the table is made of and how it is shaped. But it isn't adviseable to place it near the edge of any table regardless of what phone it is.
I think placing the blame on Sony's design in this case isn't justifiable and I don't even like Sony's practice (advertising waterproof with people playing in water but not covering it under warranty. DRM on camera....) There is an inherent responsibility of each users to keep it out of harm's way such as keeping it out of your pocket when you are playing sports, away from edges, etc. Everyone knows that Xperia is plated front and back with tempered glass. Glass breaks with impact.
Digressed there but to answer you: either you pay for the repair, attempt a DIY, or trash it and buy a new phone because what occur will not be classify as manufacturer defect that is cover. Don't think there is a 4th way.
Click to expand...
Click to collapse
Know-it-all
olafd72 said:
I have my phone repaired, well actually it couldn't be repaired and Sony gave me a new one. Yep, they GAVE me a new one. I didn't have to pay a thing for it. I was in doubt whether to mention this, since more people could claim this althoug every scenario is different of course, but I do post this since I think this is great service by Sony! I really want to thank them for this!!!
I no whave my smart cover from Sony, the SCR24, and oh my God.... this is great! The phone, the cover, the service.... I am a big Sony fan!!!!
Click to expand...
Click to collapse
Lucky ass
I know
olafd72 said:
I know
Click to expand...
Click to collapse
Good to hear! Congrats
Then again, the phone IS slippery. I have noticed it many times on tables which werent totally levelled for example. It just floats to the edge, very slowly... So it's not really a user mistake here.
Anyway, I have a screenprotector on the back now and that also helps with the slippyness
Thnx. Yes, not really a user mistake but I could imagine that other companies would have let me pay. I know have the Sony SCR24 cover, so the slippery problem is solved.
olafd72 said:
I have my phone repaired, well actually it couldn't be repaired and Sony gave me a new one. Yep, they GAVE me a new one. I didn't have to pay a thing for it. I was in doubt whether to mention this, since more people could claim this althoug every scenario is different of course, but I do post this since I think this is great service by Sony! I really want to thank them for this!!!
I no whave my smart cover from Sony, the SCR24, and oh my God.... this is great! The phone, the cover, the service.... I am a big Sony fan!!!!
Click to expand...
Click to collapse
i was lurking around the Z3 forums to search for some topics related to the fact that my brand new Z3 frontglass + digitizer was broken a few weeks ago.
I cannot proof that the damage wasnt my fault ( or is ) so i sent the phone to GSMWijzer (The Netherlands) to let them investigate it ( probably went to dynafix ). They told me that after their findings they would inform me whether i have to pay or not.
Today i got my answer??? GSMWijzer mailed a track & trace nr for a brand new Z3 !!!
I am really happy that whoever made the decision to let this one go under guarantee , delived such good service!
I mailed them to thank them and also asked for some explanation why the decision was made to send a new Z3 and also to clarify the reason to charge no costs at all.
I they mail anything usefull which can help future Z3 victims then i will post it here.
For now: i agree with the topicstarter: YAY for Sony !
mvenneker said:
i was lurking around the Z3 forums to search for some topics related to the fact that my brand new Z3 frontglass + digitizer was broken a few weeks ago.
I cannot proof that the damage wasnt my fault ( or is ) so i sent the phone to GSMWijzer (The Netherlands) to let them investigate it ( probably went to dynafix ). They told me that after their findings they would inform me whether i have to pay or not.
Today i got my answer??? GSMWijzer mailed a track & trace nr for a brand new Z3 !!!
I am really happy that whoever made the decision to let this one go under guarantee , delived such good service!
I mailed them to thank them and also asked for some explanation why the decision was made to send a new Z3 and also to clarify the reason to charge no costs at all.
I they mail anything usefull which can help future Z3 victims then i will post it here.
For now: i agree with the topicstarter: YAY for Sony !
Click to expand...
Click to collapse
You have guts, I didn't dare to ask why they gave me a new one, since I was afraid it might be a mistake and I had to pay anyway. I thought that not only my glass was broken, but also my whole phone didn't work anymore, they gave me a new one. But then again, they could have charged me for the glass only? Or Sony accepts the slippery issue and therefor refunds it? Anyway, more than a million thumbs up for Sony!
these phones slide like no other i have owned for sure , put a super thin tpu case on it and it will stop , i cant wait till i get mine , the phone in just over a week has slipped off my leather sofa , my bed stand on vibrate it will run away from u lol i put a anti car dash slip on my couch where i sit it mostly till i get the case tomorrow smh
Related
Anybody got any idea on how to remove scratches or chipped paint from our desire?
Just chipped mine... I was asleep and bump the table where I usually put my phone and it fell... the next morning the graphite painted part had a chip on the upper front left of the housing.
Sent from my HTC Desire using Tapatalk
hello
i'm thinking of removing the entire paint off the htc device once it's really scratched, i am going to buy a desire and noticed lot of problems with the paint on htc devices, my chrome line from the touch dual chipped of compleatly and i used really fine sandpaper to remove it and it worked fine.
Something better whould be polishing cream from a jewlery, it is very fine and i think it does a god job on screens (might damage touchscreen dough, i don't know if it's allowed on touchscreen) god luck keep me posted,, once mine is scratched, i'm going to need help
Actually, I bought a replacement housing for my desire and planning to replace the front housing when it's completely ruined. I just thought I'd ask first before I go ahead with it, cause I know it would be a pain changing it. I tried searching... and I don't think anybody is brave enough to change their full housing, cause I haven't found a single tutorial on how to disassemble a desire.
Sent from my HTC Desire using Tapatalk
There is a some tutorial.
http://tjworld.net/blog/htc-desire-tear-down
I think there is 50-50 chance that you will need new digitizer screen as well. Its glued to frame and needs to be separated by force (easy to crack)
artukas613 said:
There is a some tutorial.
http://tjworld.net/blog/htc-desire-tear-down
I think there is 50-50 chance that you will need new digitizer screen as well. Its glued to frame and needs to be separated by force (easy to crack)
Click to expand...
Click to collapse
this is a for replacing of touch screen. Scratches from plastic you can remove by polishing them to the white paper (simply office paper, ists better ~40g/m2)
artukas613 said:
There is a some tutorial.
http://tjworld.net/blog/htc-desire-tear-down
I think there is 50-50 chance that you will need new digitizer screen as well. Its glued to frame and needs to be separated by force (easy to crack)
Click to expand...
Click to collapse
Thanks for the link. I think It's a little bit pain in the... but it looks like It's manageable. I've done some several teardowns of my own before with different devices, so I think it's no problem at all. The teardown tutorial was very insightful. Cheers!
Sent from my HTC Desire using Tapatalk
May I ask what kind of housing you have purchased? Is it OEM? How much was it?
I got scammed on Ebay by dishonest seller. Phone looks terrible and is covered in deep scratches and dents. So I'm investigating just in case PayPal dispute goes wrong. Found several sellers on Ebay claiming that housings sold by them are OEM. But I doubt they are OEM, will fit properly and are of good quality in general.
P.S. volume down button also doesn't work. Any ideas if it's a simple/inexpensive fix or not?
My Desire's back housing has blackspots due to the (lift up) patch/sack I use.
I thought it was inkt but after cleaning it with alcohol etc it seems that the paint has just warn off sadly.
So also looking for a replacement housing now on ebay, tho the cheapest one I can find is 40 euro which is kinda steep for me (as I only need the backside) plus no garantee that these are real OEM as mentioned above.
It might be worth asking htc what they would charge to replace. They were kind of reasonable last time I used them..
Sent from my HTC Desire using XDA App
kaiseris said:
May I ask what kind of housing you have purchased? Is it OEM? How much was it?
I got scammed on Ebay by dishonest seller. Phone looks terrible and is covered in deep scratches and dents. So I'm investigating just in case PayPal dispute goes wrong. Found several sellers on Ebay claiming that housings sold by them are OEM. But I doubt they are OEM, will fit properly and are of good quality in general.
P.S. volume down button also doesn't work. Any ideas if it's a simple/inexpensive fix or not?
Click to expand...
Click to collapse
Sorry I didn't notice the replies here. Anyways, I got my Desire complete housing replacement and it's good actually, the quality is good and almost looks like the original one... I say almost because the only difference I noticed was the color of the graphite brown in the front. The replacement had a little more darker shade than the original. But, other than that... everything is good, and the fittings is perfect. I haven't gone on with putting the replacement housing cause my Desire is still in good condition and with just some minor scratches. I'll wait until it's full of scratch before I will do the replacement. Cheers! I will attach some picture for comparison later ok. Cheers!
landwomble said:
It might be worth asking htc what they would charge to replace. They were kind of reasonable last time I used them..
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Well actually I was asking HTC for a warranty claim but they told me that's it's my fault and it's not covered... so I was pissed at them and made a full complain about their service. I was complaining that, how come that the paint was very easily scratched and got ruined when I just dropped it from the table to the CARPET. I dropped 3 of my previous iPhones several times on the floor without getting any scratch on them.
port187 said:
My Desire's back housing has blackspots due to the (lift up) patch/sack I use.
I thought it was inkt but after cleaning it with alcohol etc it seems that the paint has just warn off sadly.
So also looking for a replacement housing now on ebay, tho the cheapest one I can find is 40 euro which is kinda steep for me (as I only need the backside) plus no garantee that these are real OEM as mentioned above.
Click to expand...
Click to collapse
Actually you can buy an original back cover from HTC for 15 pounds or $19 at http://www.htcaccessorystore.com/uk/p_htc_phone.aspx?i=196001.
aalviedo said:
Well actually I was asking HTC for a warranty claim but they told me that's it's my fault and it's not covered... so I was pissed at them and made a full complain about their service. I was complaining that, how come that the paint was very easily scratched and got ruined when I just dropped it from the table to the CARPET. I dropped 3 of my previous iPhones several times on the floor without getting any scratch on them.
Click to expand...
Click to collapse
You're not going to get a scratched casing done under warranty. I had an old HTC WinMo Artemis phone fitted with a new case and new trackball assembly by HTC UK for around 30UKP about 2 years ago...it came back with an official ROM flashed back on it but I was very happy with the service...
landwomble said:
You're not going to get a scratched casing done under warranty. I had an old HTC WinMo Artemis phone fitted with a new case and new trackball assembly by HTC UK for around 30UKP about 2 years ago...it came back with an official ROM flashed back on it but I was very happy with the service...
Click to expand...
Click to collapse
Well I would send my phone for repairs even if I have to pay for the service, just to get fitted with a new housing and get it back the way it was. My problem is the nearest HTC Care Center where I at is in the next City, and that's 6 hours drive away. Thanks anyway for the info.
vidmas said:
this is a for replacing of touch screen. Scratches from plastic you can remove by polishing them to the white paper (simply office paper, ists better ~40g/m2)
Click to expand...
Click to collapse
polish the plastic with normal paper?? Does that work?
Here is what you can do with sand paper :
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Legendary Mod!
done wtih sand paper, it's like aliminium isnt it plastic ?
It's aluminium =)
dogre said:
It's aluminium =)
Click to expand...
Click to collapse
brushed aluminium. Nice.
I take it you had to dismantle the phone or were you brave enough to sand it down in one piece?
predo said:
brushed aluminium. Nice.
I take it you had to dismantle the phone or were you brave enough to sand it down in one piece?
Click to expand...
Click to collapse
it look nice, I can try it too one day.
I'm asking also...
Pretty sure most of you can tell where I am heading with this thread based on the title. I personally find the One S has a rather thin and slippery grip on the side, and I am wondering if the fellow One S owners share similar sentiments.
I had the phone for about 2.5 weeks or so, and was totally loving it, except the fact that I always had a hard time getting a good grip with the phone in my hand. One day, I accidentally dropped the phone, from maybe not more than 3ft high. And unfortunately the screen completely cracked. I was extremely upset, partially at myself for not using a screen protector, but more so at HTC.
Phone is not covered by T-mobile's warranty (no insurance), HTC could not even give me a quote for repair due to the phone was just released. So now I have arguably the latest and best android phone in the market collecting dust at home.
Sorry to hear, dude - was this the grey version?
I don't think a screen protector would have helped you as they're more to protect from scratches, not impact.
Did you buy it with a credit card? If so, you may have insurance without even knowing it.
Dude thats so bad
I new i would break my phone if i didnt get a case... after a few minutes it was slipping out of my hand...
The design is awesome, but they should have implemented so rubber grips down the sides or something..
Anyway, if you do get it fixed...... GET A CASE !! its the best thing i ever bought
Check the House Insurance (if you have it) you may be covered....mine is!
Edit:
Ebay are selling the screens
I know Discover cards have a insurance clause on some of their stuff so you should check that out like the other guy said . . but yea it's slipped out of my hands onto my jeans countless times because of the lack of grip lol .. that's why i bought a case first thing ..and as for screen protectors i've cracked 3 phones with them on (one with a case on as well) so they don't really help from drops and places should tell you that when you buy it too
Can u post a pic of the damage
sent from a guy living in a van down by the river
I dropped phone 2 times but I'm extremely lucky nothing major at all I bought case today but ya it's a bit slipper nexus s was worst
Sent from my HTC VLE_U using XDA
I just got my New One S today as I bricked mine.
:'(
My wife just dropped her One S.... Screen cracked but I'm within the 14 day insurance purchase from T-Mobile. Just got off the phone and within a few weeks we'll warranty the phone. Looking at about 100-120 after all it's a said and done. Needless to say we're lucky on this one.
Sent from my HTC VLE_U using XDA
I dropped my iphone4 a countless of times on concrete and the glass never shattered. I dropped my 1S a couple of times already on ceramic tiles and still nothing except that MAO paint problem.
I think cases are butt ugly and a waste of money. I wouldn't even go for the 1S if I was going to use a case. Seriously put a 1S in a case and what does it have over the SGS3 or the 1X?
Anyway just my opinion
i actually dont believe in phone case either becuz i think they make the phone look ugly and bulky, thus ive never bought phone cases.
however, due to this phone being so thin and slippery, I felt like a grippy phone case is a must have. after surfing around the web for a little while, i found diztronic matte back phone case. Just got the case today and i love it!
high quality case, its made of TPU so it has a good amount of grip. All the holes are cut out perfectly (it doesnt cover any speaker/mic/sensor opening). The case is also thin so it doesnt make my phone bulky (sure it makes ur phone look a little thicker, but it's not a bad compromise at all). And last but not least, i really dig the look of the case, very well designed in my opinion. It also come with a screen protector in case anyone needs one.
And this is exactly why I'm putting a case on my phone for the first time ever. Sorry to hear about your phone mate.
Sent from the future using the Tardis
I've checked online and seen it listed but can I just verify that this phone has Gorilla Glass 1/2? Obviously, that doesn't make it crack proof but I work construction and end up putting my phones through their paces and found that my Milestone (Gorilla Glass) held up a fair bit better than my Desire Z (no Gorilla Glass).
And yes, in my situation a case (And insurance) is a necessity on a three year contract.
I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...
Get one of these TPU cases, very minimal and offers a good grip, easy to take on and off and has a ever so slightly raised edge around the front so even if you drop it face first the screen won't impact any surfaces. I got the clear one with the curved sand blasted part. I think I paid like $9 shipped and it came within a week.
Thanks
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.
kpnyc said:
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.
Click to expand...
Click to collapse
I doubt HTC is going to help you. You dropped it, and therefore are responsible. Yeah, it SUCKS.
Also, I'm surprised that this screen is Gorilla Glass, based on these reports of cracking. What's the point of Gorilla Glass if it breaks just as easy? I know it's scratchproof, but it's also supposed to be much more resistant to breaks.
arpheztwig said:
I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...
Click to expand...
Click to collapse
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit
icecicle04 said:
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit
Click to expand...
Click to collapse
Very hard to read and comprehend, mate... Something about paying money to... overheat... water...
chic.geek said:
Very hard to read and comprehend, mate... Something about paying money to... overheat... water...
Click to expand...
Click to collapse
It's what they SHOULD be doing..seriously. But to explain the process:
Call tmobile
Ask for technical support
Tell them "i don't know what's wrong with my phone, the touch screen isn't working on certain parts and it keeps freezing and calling people on its own" or make up any other non physical issue you can think of.
They'll make you trouble shoot the phone and just play dumb and stick to your "my phone isn't working" excuse
Then the technical support person will tell you "okay, we're going to send you a phone exchange and you just send back the one with issues" they'll ask you if the phone has any PHYSICAL or WATER damage... SAY NO. They'll tell you if they find any damage they will charge you ___ which as the previous poster stated is A LOT cheaper charge than anything the insurance or htc or anyone else will bill you for. You might have to pay for the shipping of the new exchange and that's it.
(and if you end up getting nervous about this and chicken out when the new phone gets to you... just send the same phone back... tmobile sends you a little white box and inside that white box is the shell of the "new" phone with a pre labeled mailing slip and a little sticker to seal the box up again...no big deal)
Make sense?
Just wanted to share my experience and warning with everyone about Spigen and their warranty practices.
Like many people when I bought my S4 I wanted to put a decent case on it to keep it from getting mangled. So I started out mistakenly buying what appeared to be a slim armor on Ebay. Once I got it, I realized it was likely a fake and Spigen confirmed it. Over the course of dealing with their rep I decided they seemed like a pretty decent company so I ordered a Glas.tr then a week or so later placed and order for a Neo Hybrid through their Amazon store using some bitcoins I had laying around and used the bitspend service to complete the purchase. I got the case, it was legit (with serial # that verifies) and everything seemed fine.
A couple weeks back I noticed my Neo had cracked around the usb port so I took a pic (large image http://pcsites.com/DSCN5201.JPG ) and hit up Spigen on Facebook to see what they had to say. Their rep told me to contact support and that they would send me a reinforced unit (so yes obviously based on this and the number of similar complaints they redesigned the ring on they Neo Hybrid blury pic showing the new ring http://pcsites.com/updated.jpg next to the old silver ring ). So I dropped support a ticket with my product and serial. They got back to me a couple days later. Their response was basically "whats your order #?" If you didnt order our product directly from us, contact who you ordered it from because we cant help you. I responded back and explained to them how I had procured my Neo, including a screen shot of the order confirmation from bitspend. They contacted me back and told me that that had taken my order # from the screen shot and an Amazon rep would be in touch with me. I contacted them back and explained again that I was just the person receiving the item from Amazon so if they told amazon to look it up by order # and contact the person whose order number it was then I wouldn't be hearing from Amazon. I did wait a few days though. Then basically I gave up, responded back and told them I would buy another product.
So just FYI. Just because they brag about a warranty, and they have 'serial' numbers to prove authenticity, don't expect them to stand behind their product necessarily. The tl;dr version of my ticket can be seen here ( http://pcsites.com/spigen2.jpg )
BTW the blue ring in the photo is one I bought when I got tired of waiting for Spigen to be a stand up company to stand behind their product and handle the replacement regardless of whom the item was purchased from. I doubt I will ever purchase from them again considering this service.
I bought one of these. Biggest waste of 30 bucks I've ever spent on a case. Not only does it feel cheap it is flimsy as hell.
They literally put less than a dollar in materials into these cases. And the trim that goes around it is beyond flimsy. It's easy to break just trying to put the case on or take it off.
Sweet looking case, but just a straight rip off. I've bought 2 dollar throw away cases that are better built and durable.
Sent from my SGH-M919 using xda app-developers app
Seems like you bought it at the wrong time, the updated version with the reinforced cutouts came out a while ago. Mines holding up fine but the headphone jack cutout scares me.
I don't agree with Spigen's warranty or lack thereof support, but lol for members to say their materials are cheap is non sense, and I'm just amazed so many people are breaking these things, I change my battery daily which means I have the case off/on once a day and have never had an issue, hell my wife even grabbed the band while I had it off to clean some lint out of the tpu, and she was twisting and flexing it and it survived........
sent from my Galaxy S4 using Tapatalk 4
This is why I buy from the company versus another vendor. Many companies have issues granting warranties on product purchased from another vendor.
Sent from my SCH-I545 using xda app-developers app
scott_0 said:
I don't agree with Spigen's warranty or lack thereof support, but lol for members to say their materials are cheap is non sense, and I'm just amazed so many people are breaking these things, I change my battery daily which means I have the case off/on once a day and have never had an issue, hell my wife even grabbed the band while I had it off to clean some lint out of the tpu, and she was twisting and flexing it and it survived........
sent from my Galaxy S4 using Tapatalk 4
Click to expand...
Click to collapse
And hardly ever removed my Neo intentionally. It did however occasionally pull off a corner in my pocket. The materials are, what the materials are. In my book, they are likely using what their testing has shown to be the best compromise between profitability and long life. Thats why when it seemed obvious that they wouldn't help me with the warranty claim I bought a replacement ring until such time as I can find a better case. I am a bit picky and dont want something that adds a ton of bulk or a material that drags and pulls going into out of the pocket like some cheap silicon based tpu do.
rahlquist said:
It did however occasionally pull off a corner in my pocket.
Click to expand...
Click to collapse
thats odd, mine is quite tight and has never come close to just pulling a corner out of the case
I would guess the outer is pc-abs and inner a good grade of Poly-u.
Sent from my SGH-M919 using Tapatalk 4
scott_0 said:
thats odd, mine is quite tight and has never come close to just pulling a corner out of the case
Click to expand...
Click to collapse
Same here, mines pretty tight on my S4 and haven't any corners pull off.
Sent From My Galaxy S4 Running BeanStalk Android 4.3 And KT's Kernel
Mine lasted about 3 months and then one of the "bars" surrounding the USB snapped and then the other one gave a week later. The new reinforced USB port looks a lot more promising but the original will inevitably break. I did not take it off that often. :/
rahlquist said:
Just wanted to share my experience and warning with everyone about Spigen and their warranty practices.
Like many people when I bought my S4 I wanted to put a decent case on it to keep it from getting mangled. So I started out mistakenly buying what appeared to be a slim armor on Ebay. Once I got it, I realized it was likely a fake and Spigen confirmed it. Over the course of dealing with their rep I decided they seemed like a pretty decent company so I ordered a Glas.tr then a week or so later placed and order for a Neo Hybrid through their Amazon store using some bitcoins I had laying around and used the bitspend service to complete the purchase. I got the case, it was legit (with serial # that verifies) and everything seemed fine.
A couple weeks back I noticed my Neo had cracked around the usb port so I took a pic (large image http://pcsites.com/DSCN5201.JPG ) and hit up Spigen on Facebook to see what they had to say. Their rep told me to contact support and that they would send me a reinforced unit (so yes obviously based on this and the number of similar complaints they redesigned the ring on they Neo Hybrid blury pic showing the new ring http://pcsites.com/updated.jpg next to the old silver ring ). So I dropped support a ticket with my product and serial. They got back to me a couple days later. Their response was basically "whats your order #?" If you didnt order our product directly from us, contact who you ordered it from because we cant help you. I responded back and explained to them how I had procured my Neo, including a screen shot of the order confirmation from bitspend. They contacted me back and told me that that had taken my order # from the screen shot and an Amazon rep would be in touch with me. I contacted them back and explained again that I was just the person receiving the item from Amazon so if they told amazon to look it up by order # and contact the person whose order number it was then I wouldn't be hearing from Amazon. I did wait a few days though. Then basically I gave up, responded back and told them I would buy another product.
So just FYI. Just because they brag about a warranty, and they have 'serial' numbers to prove authenticity, don't expect them to stand behind their product necessarily. The tl;dr version of my ticket can be seen here ( http://pcsites.com/spigen2.jpg )
BTW the blue ring in the photo is one I bought when I got tired of waiting for Spigen to be a stand up company to stand behind their product and handle the replacement regardless of whom the item was purchased from. I doubt I will ever purchase from them again considering this service.
Click to expand...
Click to collapse
I just got in touch with them through the Help Desk because a friend of mine purchased one case for me while visiting Seattle and now I opened it and found out I got the one with the weak frame.
I told them that regardless who's selling the item, they are the manufacturers and is their fault and their duty to take care of them. Also, the case was purchased in August, long after they introduced the new frame, which means that they should've requested re-sellers to send back defective inventory in order to proceed to a substitution, to avoid customers from purchasing old and weak items from stores.
I hope they understand this and finally change their policy when it comes to customer service... Right now I'm in Spain and I can't really deal with the store in Seattle...
Cheaply made
I ordered my Spigen Neo-Hybrid from Spigen directly, before the S4 actually even hit the stores. I got it weeks into having my phone and was sorely disappointed in the quality of the case. I got the silver one, and it fits so very loosely, it ALWAYS comes out of the case, when I carry it in my pocket.
While it's very sleek and thin, it does add a lot of bulk to the width of the device. I don't trust that it will protect my phone at all, and find it a waste of my money. I will certainly never order from them again.
I recently found a fake Ned Hybrid, and it's a shame to see, that the quality and fit surpasses that so-called certified warrantied case.
Just an FYI, the DO NOT support their product if purchased through another vendor (including amazon) and it's only a 90 warranty. In order to have warranty coverage you MUST buy from their website. I like their screen protectors but won't spend more than $5 or $6 for them because of the crappy warranty coverage. I have a Neo Hybrid and the back is pulling away from the phone. I'll use it until I find another case I like. I might just go back to Seido or otterbox, much better warranties and the material never warped for me.
SPIGEN warranty link, look under "What is SPIGEN SGP’s warranty policy?"
http://www.spigen.com/warranty
This is why many people are resorting to using Aliexpress and picking up multiple fakes. At least with the fakes if something happens you are out $7 instead of $20 or $50.
In the mean time my $7 Armorview case is holding up just dandy.
Caferacer said:
This is why many people are resorting to using Aliexpress and picking up multiple fakes. At least with the fakes if something happens you are out $7 instead of $20 or $50.
In the mean time my $7 Armorview case is holding up just dandy.
Click to expand...
Click to collapse
you're lucky I ordered 2 through them and they never arrived. Aliexpress kept telling me to wait until the delivery date before opening a dispute and when I did it auto accepted the order and I can't do anything about it now. I'm talking with my bank about doing a back charge to Aliexpress. Long story short, I was burned and I'm a little pissy.
Theoriginalgiga said:
you're lucky I ordered 2 through them and they never arrived. Aliexpress kept telling me to wait until the delivery date before opening a dispute and when I did it auto accepted the order and I can't do anything about it now. I'm talking with my bank about doing a back charge to Aliexpress. Long story short, I was burned and I'm a little pissy.
Click to expand...
Click to collapse
Look in the armor slimview thread for some trusted sellers. Wading in without knowing trusted sellers can get you burned. Ebay is another choice as well; I prefer them for faster shipping and more buyer protection. For instance, I ordered from these guys and my case has held up very well, and they are a US seller. Be aware they are fakes, but they came from the improved run.
http://www.ebay.com/usr/bestbrandusa
Caferacer said:
Look in the armor slimview thread for some trusted sellers. Wading in without knowing trusted sellers can get you burned. Ebay is another choice as well. I prefer them for faster shipping and more buyer protection. For instance, I ordered from these guys and my case has held up very well.
http://www.ebay.com/usr/bestbrandusa
Click to expand...
Click to collapse
I ordered using a trusted link and many people had ordered from. I'm just an unlucky schmuck that got burned. I'll order another one again, probably off of eBay and one from the states because PayPal doesn't cover most international purchases.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
I got my hybrid Neo today.. bought on Amazon but sold from Spigen SGP.. So can anyone confirm if this is the "reinforced version"
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And also I notice this minor "design flaw" in the TPU slevee, exactly where the headphones goes, it seams like the tpu and the hard shell doesn't align very good, even without the phone.. So anyone else is like this. ?
Sure this is not a big problem.. however I though it was going to be almost perfect like the one I have for my GS2...
Cheers.
CyberManiaK said:
I got my hybrid Neo today.. bought on Amazon but sold from Spigen SGP.. So can anyone confirm if this is the "reinforced version"
And also I notice this minor "design flaw" in the TPU slevee, exactly where the headphones goes, it seams like the tpu and the hard shell doesn't align very good, even without the phone.. So anyone else is like this. ?
Sure this is not a big problem.. however I though it was going to be almost perfect like the one I have for my GS2...
Cheers.
Click to expand...
Click to collapse
I bought the Neo Hybrid about month and a half to 2 months ago straight from Spigens site and this is what mine looks like. Yours does look "reinforced" compared to mine but I'm not sure which is which really.
Adam0524 said:
I bought the Neo Hybrid about month and a half to 2 months ago straight from Spigens site and this is what mine looks like. Yours does look "reinforced" compared to mine but I'm not sure which is which really.
Click to expand...
Click to collapse
Yeah it looks like mine is the "reinforced" one, lets wait to see if someone can confirm.. But yours looks like mine on the headphone hole ? that little gap between the hard shell and the tpu..
Hi guys.
I know there's nothing perfect but does anybody else have noticeable slight gaps along the edge of their unit? Prob doesn't help that i got the white one but it seems my face panel isn't as centered as it can be when assembled. After googling, i see some z2s had this problem too.
Might not be a huge issue to most, but i got to admit it annoys me knowing how much we paid and the praise the device gets for its build quality. Thinking bout getting it exchange tomorrow for another unit. Just sucks to pay for shipping and playing the waiting game again. lol... smh.
monoke said:
Hi guys.
I know there's nothing perfect but does anybody else have noticeable slight gaps along the edge of their unit? Prob doesn't help that i got the white one but it seems my face panel isn't as centered as it can be when assembled. After googling, i see some z2s had this problem too.
Might not be a huge issue to most, but i got to admit it annoys me knowing how much we paid and the praise the device gets for its build quality. Thinking bout getting it exchange tomorrow for another unit. Just sucks to pay for shipping and playing the waiting game again. lol... smh.
Click to expand...
Click to collapse
I have this same problem. A gap just wide enough to let out some light from under the display. I wouldn't normally care but worried that this means my unit may not actually be waterproof. If I get it wet and it dies on me then Sony will only blame me. I'm in the UK and got my beautiful copper version from Clove. How about you? I'm sending them an email this morning.
subhani said:
I have this same problem. A gap just wide enough to let out some light from under the display. I wouldn't normally care but worried that this means my unit may not actually be waterproof. If I get it wet and it dies on me then Sony will only blame me. I'm in the UK and got my beautiful copper version from Clove. How about you? I'm sending them an email this morning.
Click to expand...
Click to collapse
I got mine from gsmnation in usa. I've emailed them just earlier hoping to get response tomorrow. Wow, u can see light coming from the edge? That's aweful man! Mine's around the camera button corner. Looks like either the main screen panel is slightly off centered or the camera button side has an abnormal buldge. Ruins an otherwise awesome device. Yeah, very concern bout the waterproofing too. Hopefully these are extreme cases so if i'm able to get a replacement, the next unit wouldn't be subject to any issues.
monoke said:
I got mine from gsmnation in usa. I've emailed them just earlier hoping to get response tomorrow. Wow, u can see light coming from the edge? That's aweful man! Mine's around the camera button corner. Looks like either the main screen panel is slightly off centered or the camera button side has an abnormal buldge. Ruins an otherwise awesome device. Yeah, very concern bout the waterproofing too. Hopefully these are extreme cases so if i'm able to get a replacement, the next unit wouldn't be subject to any issues.
Click to expand...
Click to collapse
Oh crap. I ordered mine from gsmnation just earlier today. White version. Can you take some pics and post them here. I'll take a look at mine when I receive it next week..
lin013190 said:
Oh crap. I ordered mine from gsmnation just earlier today. White version. Can you take some pics and post them here. I'll take a look at mine when I receive it next week..
Click to expand...
Click to collapse
Damn, xda doesn't allow newbies wit less than 10 posts to put up links. I'll put up pics when i reach it. lol. Don't think it matters where you purchase it though, just luck of the draw man.
subhani said:
I have this same problem. A gap just wide enough to let out some light from under the display. I wouldn't normally care but worried that this means my unit may not actually be waterproof. If I get it wet and it dies on me then Sony will only blame me. I'm in the UK and got my beautiful copper version from Clove. How about you? I'm sending them an email this morning.
Click to expand...
Click to collapse
as long as the port covers are not the point of entry sony won't blame you
lin013190 said:
Oh crap. I ordered mine from gsmnation just earlier today. White version. Can you take some pics and post them here. I'll take a look at mine when I receive it next week..
Click to expand...
Click to collapse
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monoke said:
Click to expand...
Click to collapse
Ohhh. Hmm, so like the metal frame and the glass has a gap. Hopefully mine won't have that problem
monoke said:
Click to expand...
Click to collapse
Notice how the left edge is perfectly flush. Now look how the right aluminum edge seems to bulge out a little more and not as flush. It's a lot more noticeable in person. Again, may seem nit picky but its bothersome to me lol.
Lin,
Its not as bad as note 4 gap lol where u can stick a card in it. It just looks uneven. I tried putting a lil pressure on it to try to pop it in to no use! Lol
@monoke
mine i notice it just last night when i m using it in a dark room. very obvious that there is a line of light coming out from both side of the screen.
but mine is left side wider than right side.
is a copper phone btw. screen is black, so the gap not that obvious
chunlianghere said:
@monoke
mine i notice it just last night when i m using it in a dark room. very obvious that there is a line of light coming out from both side of the screen.
but mine is left side wider than right side.
is a copper phone btw. screen is black, so the gap not that obvious
Click to expand...
Click to collapse
Sorry to hear you have it too. Seeing light coming out sounds bad. Wouldn't it be natural for water to creep in those seams? You plan on returning it for another unit like I am.
Knowing my luck, i'm getting more nervous my next replacement will end up being the same! lol.
chunlianghere said:
@monoke
mine i notice it just last night when i m using it in a dark room. very obvious that there is a line of light coming out from both side of the screen.
but mine is left side wider than right side.
is a copper phone btw. screen is black, so the gap not that obvious
Click to expand...
Click to collapse
Exact same issue here on my Copper Z3. Getting Clove to replace mine if they admit it is a defect.
I absolutely love this phone and almost don't wanna bother replacing. It can actually withstand some abuse considering I had some super tight cases on it that needed serious prying and snapping to put on and take off.
@monoke I don't see the bulge in those pics above. Or gap. Maybe I'm blind.
I'll send a picture of mine to show the light bleed. Can you send yours @chunlianghere
subhani said:
Exact same issue here on my Copper Z3. Getting Clove to replace mine if they admit it is a defect.
I absolutely love this phone and almost don't wanna bother replacing. It can actually withstand some abuse considering I had some super tight cases on it that needed serious prying and snapping to put on and take off.
@monoke I don't see the bulge in those pics above. Or gap. Maybe I'm blind.
I'll send a picture of mine to show the light bleed. Can you send yours @chunlianghere
Click to expand...
Click to collapse
Yeah i think u guys have it worse than i do especially with the light bleeding. Mine isn't a gap really like i can't literally stick a piece of paper in there. From regular eye phone distance it just looks like it and not a flush fitment like it should be especially for a waterproof phone.
Anyway, after showing gsmnation the same ecxact pics, i got rma and just sent it back today really no questions asked. That was cool of them!
That's awesome. Good for you @monoke
subhani said:
Exact same issue here on my Copper Z3. Getting Clove to replace mine if they admit it is a defect.
I absolutely love this phone and almost don't wanna bother replacing. It can actually withstand some abuse considering I had some super tight cases on it that needed serious prying and snapping to put on and take off.
@monoke I don't see the bulge in those pics above. Or gap. Maybe I'm blind.
I'll send a picture of mine to show the light bleed. Can you send yours @chunlianghere
Click to expand...
Click to collapse
here it is..
Wow. Yours is much more pronounced than mine. @ChunLianhere
Man imagine how berserk i'd get if my replacement still suffers from the same issue. Give a dead pixel, bentgate or something... knock on wood, but 'hell no' to this again! Lol! Luckily these guys are in the US.
monoke said:
Man imagine how berserk i'd get if my replacement still suffers from the same issue. Give a dead pixel, bentgate or something... knock on wood, but 'hell no' to this again! Lol! Luckily these guys are in the US.
Click to expand...
Click to collapse
This is my greatest fear. I don't want to send it out, hassle of shipping and customer services calls, wait and then wait some more, then to find the replacement had a fault too! GOD FORBID.
subhani said:
This is my greatest fear. I don't want to send it out, hassle of shipping and customer services calls, wait and then wait some more, then to find the replacement had a fault too! GOD FORBID.
Click to expand...
Click to collapse
Grass isn't always greener on the other side my friend! Lol. Luckily i have this awesome jailbroke iphone 4s to fall back on! Buhaha yeah right!
Hi there.
I've got the problem that I have to decide between two devices. P9 or H8.
The H8 looks, imo, better and feels better. A bit thicker and heavier. That's what I like, until now I use the one M8, there I know what I've got in my hands
The biggest deal breaker so far is the back side. Made of Glas. I hate this kind of coolness, that seems to be more important than durability.
Additional there is in Germany no warranty for the first months to get front or back replaced if broken.
So what's your experience with the phone? Already dropped it out of hand or pocket? Perhaps landing on back or front? Did it survive everything so far, or was a side broken?
Next point is the price, honor 8 399€, P9 519€....
If it would have a metal back.....
I'm looking forward for your answers!
Greetings
Patrick
You can read something from here - http://forum.xda-developers.com/honor-8/how-to/screen-strong-t3456686 it gets scratched easilly with micro scratches (As EVERY device with back glass. I know this because i had the xperia Z1 and my friend has S6 edge which got scratched too) and I guess as long as you get a case and dont drop it you should be fine.
Syssx said:
You can read something from here - http://forum.xda-developers.com/honor-8/how-to/screen-strong-t3456686 it gets scratched easilly with micro scratches (As EVERY device with back glass. I know this because i had the xperia Z1 and my friend has S6 edge which got scratched too) and I guess as long as you get a case and dont drop it you should be fine.
Click to expand...
Click to collapse
Thanks for the link.
Well that means that I will call my market and NOT take it. They shall sell it someone else.
A case and a tempered glass is not the problem.
But a crack from a minor drop, and easy scratches and so on, not thank you. That's not worth a saving of 120 euro....
Damned.
..
Well if you dont have both hands left you wont drop it. That's up to you but i also prefer to buy phones in classic shops instead of dealing with sending my phone for repair through mail (in case of RMA). This is why i bought Honor 8 instead of OP3.
It's not just because of my left hands
I also got a child with 1,5 years. And believe me, somehow she always gets her hand on my phone. And yes, I am sometimes a little bit left handed. My M8 fell down several times, always in a case, but never something (noticeable) happened. But it's getting sooooo slow, I need to make factory reset at least once a month to get a smooth phone back. That's annoying. And that's the point why I need a new one. Or want a new one. Depends on the point of view
And after I know that I definitely WILL let it fall down sometimes.... I go for some phone without a glass back. Seems to me a bit better for my money
And yes, I ordered the last phones on Amazon. But we hate each other now, so I will buy it at a store, or a bit cheaper at O2. But never ever again Amazon for electric stuff.
But I leave the point of this thread.
The glass seems to be ok, as long as you use a foil on the front and a case and never let it fall down.
Point one and two ist fine. Point three impossible. So I have to choose something else... Really a bit bad, cause I like the optic....
Point to add to this...
I've had my Honor 8 for a few weeks. I've never dropped it or set it face down. I don't put it in a pocket with anything else.
I've got a LOT of scratches on the face already. It's really disappointing. I looked online and to get a tempered screen protector (which looks like garbage because they don't cover the whole screen) I'd have to wait until mid October. I'm sure the screen will be in horrible shape by then.
I love the phone but they cheaped out on an important part.
X04D said:
Point to add to this...
I've had my Honor 8 for a few weeks. I've never dropped it or set it face down. I don't put it in a pocket with anything else.
I've got a LOT of scratches on the face already. It's really disappointing. I looked online and to get a tempered screen protector (which looks like garbage because they don't cover the whole screen) I'd have to wait until mid October. I'm sure the screen will be in horrible shape by then.
I love the phone but they cheaped out on an important part.
Click to expand...
Click to collapse
We are sorry to hear that your screen did not work out for you. If you believe your warranty is still valid please contact our customer service at 1-844-524-6667 and we should be able to resolve your issue.
X04D said:
Point to add to this...
I've had my Honor 8 for a few weeks. I've never dropped it or set it face down. I don't put it in a pocket with anything else.
I've got a LOT of scratches on the face already. It's really disappointing. I looked online and to get a tempered screen protector (which looks like garbage because they don't cover the whole screen) I'd have to wait until mid October. I'm sure the screen will be in horrible shape by then.
I love the phone but they cheaped out on an important part.
Click to expand...
Click to collapse
Did you check out Amazon for screen protectors? I found a few on there BUT the best one in my opinion is the Skinomi FULL BODY wrap. I'm getting that one plus a clear case and that should protect it to a certain degree. I've used the Skinomi full body wraps on my HTC's and they work great at protecting from minor drops and scratches....
Good luck!!
HonorUSA_Quinn said:
We are sorry to hear that your screen did not work out for you. Unfortunately your warranty is void from the physical damage. We suggest you fix the issue through a third party merchant.
Click to expand...
Click to collapse
What are you talking about? The phone was advertised as having 3 months warranty on the screen.
---------- Post added at 05:01 AM ---------- Previous post was at 05:00 AM ----------
beachparty2k said:
Did you check out Amazon for screen protectors? I found a few on there BUT the best one in my opinion is the Skinomi FULL BODY wrap. I'm getting that one plus a clear case and that should protect it to a certain degree. I've used the Skinomi full body wraps on my HTC's and they work great at protecting from minor drops and scratches....
Good luck!!
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Yeah the ones on amazon ship to me in October, no earlier. I'm pretty disappointed because I don't use cases or screen protectors on my phones, but my Nexus 5X was fine for 8 months so far with no scratches. I've had this one less than a month and it's starting to get bad.