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Have you damaged your HTC Sensation? Post pictures please, I'd like to see it!

I find my HTC Sensation very a solid and hardy phone; I've accidentally dropped it a few times but thankfully it has emerged unscathed each time. I personally hate the idea of putting on a case but I'd like to hear some of your own experiences. If you have somehow damaged your phone, I'd like to hear how that happened (fell from what height, on what surface, dragged across how far, etc), and also post photos of the resulting damage. This whole post might sound a bit sadistic but I think it'll serve as a good lesson for the rest of us and perhaps it could also give us a better idea of what to look for in a case should we finally decide to buy one.
So, fellow owners of the HTC Sensation, show us your phone's battle scars!

This is actually a very good idea! I'm really curious about this too!

Well I unfortunatly thought the same about my phone after having dropped it a couple of times and it surviving unscathed. I was in my kitchen and I lost grip of my phone, sending it plumetting down to the hard tile floor. It fell about 5 feet and landed facedown on the top right-hand corner. The end result was a spread of cracks along the top of my digitizer. Moral of the story: sensations are NOT indestructable. Resilient/mostly scratch-proof? Yes. But a bad fall on a hard surface WILL result in moderate-severe damage. If you feel that you can adequately keep your sensation safe and hate cases as much as I do then the risk might be worth it, but if you hope to keep your phone completely unscathed no matter what, get a case.

You sir, are way too lucky. I decided not to use a case (AND THIS IS THE ONLY DAY I didn't want to use a case *big sigh!*) totally forgot my phone was in my pocket. Took it off to put on another pair and of all places... I was standing on hard floor. Thank goodness the screen didn't crack! The cover however, is already replaced. Thank goodness it's that easy! (I just with the antenna's werent there)
Just a bit of damage, the rest seems like dust. but there's mine

KAwAtA said:
You sir, are way too lucky. I decided not to use a case (AND THIS IS THE ONLY DAY I didn't want to use a case *big sigh!*) totally forgot my phone was in my pocket. Took it off to put on another pair and of all places... I was standing on hard floor. Thank goodness the screen didn't crack! The cover however, is already replaced. Thank goodness it's that easy! (I just with the antenna's werent there)
Just a bit of damage, the rest seems like dust. but there's mine
Click to expand...
Click to collapse
Not nice...
I buy a TPU case & use it since bought senny. So far after 5 month, never drop yet ^^
Sent from my HTC Sensation Z710e using XDA App

I don't have a picture as I quickly sold mine. I got a brand new sensation a while ago and within less than a week, I found a scratch on the so called scratch resistant gorilla glass, the worst part is that I don't even know where it came from. I've taken good care of the phone within that one week period and have never dropped it or anything. At that point, I quickly bought a screen protector and bought a new phone considering the cost of replacing a cell phone costs less than replacing a digitizer. Moral of the story, always use a screen protector if you don't want scratches, the advertising for gorilla glass being durable and scratch resistant is drastically exagerated.

Im from Serbia, and getting case for phone here is VERY hard..
I got my own Teracell (copy of capdase) for sensation. But i hate it cause my phone feels fat and big (when you are holding it in hand.. i know this sounds weird to weirdo' people ).
So i bought Hard Shell .. link.
Its not same as Teracell protection but it has better looks..
As far as screen protectors - some one told me, here in Serbia, that due to curves on the edges of Sensation screen, it is impossible to fit any good screen protector..
Can u recommend any to me ?
Thanks

@KAwAtA Ooh that looks nasty. Glad to hear the glass was intact. When it dropped the frame didn't pop out from the main phone body I assume? And looks like just scratches and no really major dents to the frame. Thanks for the photo btw!
@Laynee I agree with you, I don't see many screen protectors marketed to work specially for Sensation, and my guess is also due to the curved glass. But I have never been a fan of screen protectors (and phone cases) anyway. My previous Hero survived 2 years without visible scratches with normal wear. Pretty happy with the Gorilla Glass so far.
@Radio_Dude how was the scratch, was it actually very clearly visible? I've honestly not seen phones with Gorilla Glass scratched and I'm intrigued. My old HTC Hero had Gorilla Glass and it took quite a lot of punishment being in my pocket with various other items; the glass was unscathed but the metal frame didn't fare too well. So far so good with my Sensation!

@Marioag_0412 That sound really painful, I really feel sorry for that! 5 feet does seem pretty high. Like you I hate cases too, and dropping phones seem rather inevitable. Hopefully if it does fall, it won't be from such a height and on a rather forgiving surface.

Why people resist using cases and screen protectors is beyond me. They're cheap, and there are PLENTY that are virtually unnoticeable on the device but give better grip and protect better.
Be smart. Protect your investment with a case and screen protector.

fiz3nigma: believe it or not, it was quite noticeble especially under light. When I moved my nail over it, I can even feel the presence of the scratch. I heard that gorilla glass is especially prone to being scratched by sand (being made from silicon and all). Nonetheless, i'm playing it safe now and have put on a screen protector as soon as I got my replacement sensation.

Here's mine after dropping it to the asphalt from 0,7 meters.
Repair costs were about 270eur.
Sent from my Sensation using Tapatalk

d-iivil said:
Here's mine after dropping it to the asphalt from 0,7 meters.
Repair costs were about 270eur.
Sent from my Sensation using Tapatalk
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Click to collapse
aiaiai, that looks bad dude!

Hey d-iivil, why don't you just buy a digitizer from the internet and do it yourself. Here in canada, there are stores that are willing to do the work for 70 bucks and buying the digitizer separately cost around 30 bucks from ebay. that's only 100 canadian, who ever is charging you 270 euro is obviously ripping you off, for that kind of money, might as well put it into getting a new phone
d-iivil said:
Here's mine after dropping it to the asphalt from 0,7 meters.
Repair costs were about 270eur.
Sent from my Sensation using Tapatalk
Click to expand...
Click to collapse

Radio_Dude said:
Hey d-iivil, why don't you just buy a digitizer from the internet and do it yourself. Here in canada, there are stores that are willing to do the work for 70 bucks and buying the digitizer separately cost around 30 bucks from ebay. that's only 100 canadian, who ever is charging you 270 euro is obviously ripping you off, for that kind of money, might as well put it into getting a new phone
Click to expand...
Click to collapse
Because of the warranty
In reality I had to pay only 30e since the insurance company paid the rest, that's why I also didn't want to do the job myself. Htc repair changed the digitizer and lcd.
Sent from my Sensation using Tapatalk

@d-iivil
man that is just nasty! *off to buy a hard case*

Wow ! I bought mine 270 euros,without carrier contract !

htcnano said:
Wow ! I bought mine 270 euros,without carrier contract !
Click to expand...
Click to collapse
Yeah, but that's what it costs at official htc repair company here in Finland...
I would have changed just the digitizer myself if I didn't have good insurance
Sent from my Sensation using Tapatalk

Man!! Today was a very horrific terrafic (is that a word?) and dangerous day for my senny!! It just drop 3ft from air into flat floor concrete and bounds and then it flip 2 to 3 times before landing quietly on the floor :'(.. thats is the sad news..But the good news is my senny wearing TPU case!! Im sure its had absorb all the hit while its drop and bound on the floor!! Lol..lucky me, so far, no physical scratch what so ever..i try all the functioning, gps, web, camera and so far so good, all functining well..
Its scare the hell out of me!!
Maybe i should buy the hard cover and ignore the bulky thing as long my senny save :"(
I own senny for already 186 days and today is the 1st time i drop it!! Its officialy, all the phone i even own had been acidently drop by me at least 1 time..haha
Sent from my HTC Sensation Z710e using XDA App

Anyone else facing their senny drop moment time? Lets share your experience in this thread. Its do feel a little bit better when knowing other person also facing the same feeling when their "baby" drop! lol
It just realease my tention when read and then had to comment my experience in this thread. Thanks to OP
Sent from my HTC Sensation Z710e using XDA App

Broken Screen. What now?

So the unthinkable happened this morning when I woke up. My phone fell from my lap and the screen cracked in four different places. The digitizer is shot, as i can't get any touch responses. Samsung really screwed us over with making it the way it is made. I am not sure if I should get it replaced, apparently I have to pay 100 bucks to do so. By the way, I think this is the most cracked android phone out there. So it now can be said it competes with the iphone on all levels. Great f'ing job Samsung. Terrible idea to use Gorilla Glass II and make it so thin that it break falling out of bed (which is about a 2.5 ft fall). Hell, I had the stupid case with the flip cover which didnt do jack.
Anyways, what do you think my options are?

1. Pay repair fee
2. Get a used phone from swappa or ebay
3. Do nothing and have no phone.
4. use an old phone while you decide.
If it was me, I'd repair the screen and then either get a decent case (flip case is probably worse than no case since it offers basically no protection but gives a false sense of security) or sell the phone for something more sturdy if you are prone to accidents.
The phone can be sturdy if you put a decent case on it. Ive dropped my phone twice from about 5-6 feet. Once on to concrete and once on a wooden deck. My case absorbed the impact nicely both times and I have 0 damage.

I would honestly just pay the $100 for the insurance if you have it. I had to use mine because my screen cracked and they send me a brand new GS3 including the battery, charger, and headphones. It's not worth trying to fix since you can get a new one.

I bought insurance through Verizon because these things do happen. You may want to consider it as it covers theft, lost, damages etc out of the first year...
Sent from my SCH-I535 using xda app-developers app

i dropped mine from 5 feet and my five year old stepped right on it. no damage, otterbox defender

My horrible S4 experience

First of all, let me say that I really like the S4. I sold my iPhone 5 and be able to buy it at full price when it was released. I like the size, it's just about perfect size for me, fits well in my hand. The air gestures and air views are pretty nice, they come in handy. Coming from an iPhone, having a replaceable battery is priceless, I liked being able to swap out my low battery with a full charged one.
My first S4 broke while in my pocket on 5/6, I wasn't doing anything out of the ordinary, was just doing things around the house, when I pulled it from my pocket there was a crack from the upper right corner down the middle of the left side. The AMOLED display under the glass is what broke, device was unusable, nothing showed on the screen except some colors on top left above the crack.
After fighting with AT&T and Asurion the entire next day, AT&T agreed to give me an early upgrade. So I bought a new one on 5/7.
I received my new S4 on 5/10, then this morning, 5/15, while at work I was squatted down, texting, and dropped it from around knee level on carpet with padding over concrete and it cracked the AMOLED display, this time in the upper right corner, with 4 cracks from the side to about an inch into the display.
This S4 had a Spigen Ultra Thin Air case on it, as well as Spigen's Glas.t Slim screen protector.
I don't expect manufacturers to make phones that are indestructible, but this seems ridiculous to me.
I was a long time Apple user before I bought the S4, I don't think I will ever go back, but I'm regretting going with Samsung now. I've spent over $900 between both devices and now they are both in the mail (as well as almost $200 in accessories that are worthless now), for Samsung to evaluate, so for the next two weeks I'm stuck with using an old S2 that likes to reboot every 15 minutes.
I've read a few posts on here about people breaking the screen under the glass like I did. So I'd be careful if you own one.

Ryanmp said:
First of all, let me say that I really like the S4. I sold my iPhone 5 and be able to buy it at full price when it was released. I like the size, it's just about perfect size for me, fits well in my hand. The air gestures and air views are pretty nice, they come in handy. Coming from an iPhone, having a replaceable battery is priceless, I liked being able to swap out my low battery with a full charged one.
My first S4 broke while in my pocket on 5/6, I wasn't doing anything out of the ordinary, was just doing things around the house, when I pulled it from my pocket there was a crack from the upper right corner down the middle of the left side. The AMOLED display under the glass is what broke, device was unusable, nothing showed on the screen except some colors on top left above the crack.
After fighting with AT&T and Asurion the entire next day, AT&T agreed to give me an early upgrade. So I bought a new one on 5/7.
I received my new S4 on 5/10, then this morning, 5/15, while at work I was squatted down, texting, and dropped it from around knee level on carpet with padding over concrete and it cracked the AMOLED display, this time in the upper right corner, with 4 cracks from the side to about an inch into the display.
This S4 had a Spigen Ultra Thin Air case on it, as well as Spigen's Glas.t Slim screen protector.
I don't expect manufacturers to make phones that are indestructible, but this seems ridiculous to me.
I was a long time Apple user before I bought the S4, I don't think I will ever go back, but I'm regretting going with Samsung now. I've spent over $900 between both devices and now they are both in the mail (as well as almost $200 in accessories that are worthless now), for Samsung to evaluate, so for the next two weeks I'm stuck with using an old S2 that likes to reboot every 15 minutes.
I've read a few posts on here about people breaking the screen under the glass like I did. So I'd be careful if you own one.
Click to expand...
Click to collapse
That sucks dude. But hey, a little advice...fix that S2! If it's rebooting like that, there's something wrong. There are several super-stable Jelly Bean roms available for flashing these days. I come from that world, so I know it like the back of my hand...PM me if you'd like me to help you make your S2 awesome.

Before anyone says this isnt a necessary thread, I think it is.
Having a 32GB and having spent money on my device and screen protector and cases I'd like to know this too, so I would love to hear from anyone else that has broken their device easily

Damn that sucks OP. I think you have bad luck with the S4, I remember when you mentioned the S4 screen cracking while it was in your pocket. I would get another phone if I were you.

I have a really hard time "feeling sorry" for people who drop and break their phones and complain.
I don't know what kind of response (pity?) that you want from people.
Drop the iphone 4 in just the right spot and it'll crack too. Every phone is the same more or less.
Don't want a broken phone? Don't drop it. You break it that way, the fault is no ones but yourself.

Felixpau86 said:
I have a really hard time "feeling sorry" for people who drop and break their phones and complain.
I don't know what kind of response (pity?) that you want from people.
Drop the iphone 4 in just the right spot and it'll crack too. Every phone is the same more or less.
Don't want a broken phone? Don't drop it. You break it that way, the fault is no ones but yourself.
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Click to collapse
That's kinda of an ignorant comment, the OP had his screen cracked and it was just in his pocket so no drop at all. The second time it was a drop but it is his experience and I understand it especially when you purchase a device this expensive twice. Don't be rude man.

His story for breaking in his pocket was "while around the house". So whats to say he didn't accidentally smash it again something while doing housework or anything else like a table?
Dropping your phone - what do you expect? Go buy a Nokia if you plan on dropping it. Even then im sure drop proof isn't part of any phone's warranty.
Pretty straight forward. You may not like my "tone" but you can't honestly count it against the phone if you're not keeping it safe. The error is human in this case. Own up to it and take better care of your phone.
I've cracked iphones and android screens and bodies before, it was probably my fault in handling it; but you definitely won't see me running to a forum and complaining about the manufacturer having shoddy quality when it was clearly human error.

I'm starting to wonder if maybe it's the Chinese models in specific breaking like that because I have seen multiple S4's dropped now WITHOUT ANY CASE from 6 feet and survive with only scrapes to the actual frame and here you have a case AND a glass screen protector, and it falls from half the height and suffers catastrophically.
Has to be something more going on here. Reviews will also show the phone can survive falls just like any other premium metal phone and then some, so quite an odd case here
ALSO to everyone else, stop hating on the OP. Yea I have to agree it's just really vague to say your phone was just up and broken, but I'm willing to look at it as the OP is telling the truth cause at worst, even if he is lying, it really don't matter.

No offense OP, but I'm going to call bull**** here. You have to be leaving out something -- even if it's by accident. I've had smartphones with larger screens for 5+ years now, and not once have i cracked or broken a phone. The last phone that broke was the first nokia clamshell that came out -- and that was after i dropped it from standing on to a concrete floor. Even then it worked still, the plastic just cracked a bit.
There is no way you broke your phone just having it in your pocket -- unless you were wearing super tight hipster jeans with your keys in your pocket. Futhermore, dropping your phone 2 feet on to a padded floor, won't just break your phone either....it just wont.
I've dropped my s3/s4 many times on to my wood floor now without any issues (without a case).
Also, wouldn't your phone be under the 14 day return policy anyway? If anything happens in those 14 days, you get a new one?
Overall, this just doesn't make sense. I think you are omitting some key details here; these phones ARE NOT that fragile.
EDIT-- How did you figure $900 dollars between two phones plus $200 in accessories?
A new line/renewal should be about $200-250 per phone; cases run $30-35, USBs 5-10, screen protector 7-15....

You should have gotten insurance.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

I'm not asking for anything, I'm just putting this info out here.
In my experience, the S4 is easily broken.
And it's not glass that broke in both of mine, it was the display under the glass, the device was not usuable after. The glass was pristine on both, for that matter the both phones were as well, just the display cracked.
You can do what you want with the info, I'm just letting people know what happened with my 2 devices.

When you keep you phone in your pocket, make sure you always keep the screen against your leg. I broke my first Galaxy S2 with the screen out in my pocket when I leaned against a table.

I am shocked that the 2nd time with having a GLAS.t tempered glass that it broke.

You spend this kind of money on phone...treat it like your car....GENTLE. I have had a smartphone for years and not even 1 scratch on any phone I have ever owned. It is like your girlfriend or wife...Gently...
Very expensive way to learn.
Sent from my SAMSUNG-SGH-I337 using xda premium

Let's be realistic. It's no secret this phone is easily broken. And tbh, when you say something like "it's all your fault because you dropped it is a bit ridiculous. I've dropped my gs2 more times than I can count, face down, from up high, sliding across concrete etc, and the screen is still fine, but the build quality on the gs4 is seriously lacking. I'm scared to even buy one after hearing all these stories. For now I'm sticking to my gs2
Sent from my SGH-i777 using Tapatalk 2

artvandalay22222 said:
Let's be realistic. It's no secret this phone is easily broken. And tbh, when you say something like "it's all your fault because you dropped it is a bit ridiculous. I've dropped my gs2 more times than I can count, face down, from up high, sliding across concrete etc, and the screen is still fine, but the build quality on the gs4 is seriously lacking. I'm scared to even buy one after hearing all these stories. For now I'm sticking to my gs2
Sent from my SGH-i777 using Tapatalk 2
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How can you say the build quality is lacking if you don't even have one?
Just to be safe, think of it this way, if you drop it, it WILL crack. Of course, it might not but if you think it will every time, maybe a little more precaution will be taken. It doesn't matter if it was a mistake...just don't drop it. Any phone that is mostly screen will always have a certain level of fragility and should always be treated that way. It doesn't mean the build quality is bad.

TheAxman said:
You spend this kind of money on phone...treat it like your car....GENTLE. I have had a smartphone for years and not even 1 scratch on any phone I have ever owned. It is like your girlfriend or wife...Gently...
Very expensive way to learn.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
Or like telling your wife about your girlfriend... handle it very carefully... like your life depends on it.

Samsung does extensive hard use testing on its handsets so I wonder if this was a bad batch or something. Thanks for sharing your experience. Hopefully we don't see a bunch of these threads popping up.
Sent from my HTC One X using xda app-developers app

Ya my S4 broke too, dropped mine 2 or 3 feet in a case and the screen shattered, build quality is not there imo
Sent from my SAMSUNG-SGH-I337

well... i was just thinking about investing in a good case.. but now, i think i will buy insurance instead.. or maybe just sell it off.. really cant afford to loose an expensive phone like this.
thanks for the info.

Durability of the glass

Hi there.
I've got the problem that I have to decide between two devices. P9 or H8.
The H8 looks, imo, better and feels better. A bit thicker and heavier. That's what I like, until now I use the one M8, there I know what I've got in my hands
The biggest deal breaker so far is the back side. Made of Glas. I hate this kind of coolness, that seems to be more important than durability.
Additional there is in Germany no warranty for the first months to get front or back replaced if broken.
So what's your experience with the phone? Already dropped it out of hand or pocket? Perhaps landing on back or front? Did it survive everything so far, or was a side broken?
Next point is the price, honor 8 399€, P9 519€....
If it would have a metal back.....
I'm looking forward for your answers!
Greetings
Patrick

You can read something from here - http://forum.xda-developers.com/honor-8/how-to/screen-strong-t3456686 it gets scratched easilly with micro scratches (As EVERY device with back glass. I know this because i had the xperia Z1 and my friend has S6 edge which got scratched too) and I guess as long as you get a case and dont drop it you should be fine.

Syssx said:
You can read something from here - http://forum.xda-developers.com/honor-8/how-to/screen-strong-t3456686 it gets scratched easilly with micro scratches (As EVERY device with back glass. I know this because i had the xperia Z1 and my friend has S6 edge which got scratched too) and I guess as long as you get a case and dont drop it you should be fine.
Click to expand...
Click to collapse
Thanks for the link.
Well that means that I will call my market and NOT take it. They shall sell it someone else.
A case and a tempered glass is not the problem.
But a crack from a minor drop, and easy scratches and so on, not thank you. That's not worth a saving of 120 euro....
Damned.
..

Well if you dont have both hands left you wont drop it. That's up to you but i also prefer to buy phones in classic shops instead of dealing with sending my phone for repair through mail (in case of RMA). This is why i bought Honor 8 instead of OP3.

It's not just because of my left hands
I also got a child with 1,5 years. And believe me, somehow she always gets her hand on my phone. And yes, I am sometimes a little bit left handed. My M8 fell down several times, always in a case, but never something (noticeable) happened. But it's getting sooooo slow, I need to make factory reset at least once a month to get a smooth phone back. That's annoying. And that's the point why I need a new one. Or want a new one. Depends on the point of view
And after I know that I definitely WILL let it fall down sometimes.... I go for some phone without a glass back. Seems to me a bit better for my money
And yes, I ordered the last phones on Amazon. But we hate each other now, so I will buy it at a store, or a bit cheaper at O2. But never ever again Amazon for electric stuff.
But I leave the point of this thread.
The glass seems to be ok, as long as you use a foil on the front and a case and never let it fall down.
Point one and two ist fine. Point three impossible. So I have to choose something else... Really a bit bad, cause I like the optic....

Point to add to this...
I've had my Honor 8 for a few weeks. I've never dropped it or set it face down. I don't put it in a pocket with anything else.
I've got a LOT of scratches on the face already. It's really disappointing. I looked online and to get a tempered screen protector (which looks like garbage because they don't cover the whole screen) I'd have to wait until mid October. I'm sure the screen will be in horrible shape by then.
I love the phone but they cheaped out on an important part.

X04D said:
Point to add to this...
I've had my Honor 8 for a few weeks. I've never dropped it or set it face down. I don't put it in a pocket with anything else.
I've got a LOT of scratches on the face already. It's really disappointing. I looked online and to get a tempered screen protector (which looks like garbage because they don't cover the whole screen) I'd have to wait until mid October. I'm sure the screen will be in horrible shape by then.
I love the phone but they cheaped out on an important part.
Click to expand...
Click to collapse
We are sorry to hear that your screen did not work out for you. If you believe your warranty is still valid please contact our customer service at 1-844-524-6667 and we should be able to resolve your issue.

X04D said:
Point to add to this...
I've had my Honor 8 for a few weeks. I've never dropped it or set it face down. I don't put it in a pocket with anything else.
I've got a LOT of scratches on the face already. It's really disappointing. I looked online and to get a tempered screen protector (which looks like garbage because they don't cover the whole screen) I'd have to wait until mid October. I'm sure the screen will be in horrible shape by then.
I love the phone but they cheaped out on an important part.
Click to expand...
Click to collapse
Did you check out Amazon for screen protectors? I found a few on there BUT the best one in my opinion is the Skinomi FULL BODY wrap. I'm getting that one plus a clear case and that should protect it to a certain degree. I've used the Skinomi full body wraps on my HTC's and they work great at protecting from minor drops and scratches....
Good luck!!

HonorUSA_Quinn said:
We are sorry to hear that your screen did not work out for you. Unfortunately your warranty is void from the physical damage. We suggest you fix the issue through a third party merchant.
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What are you talking about? The phone was advertised as having 3 months warranty on the screen.
---------- Post added at 05:01 AM ---------- Previous post was at 05:00 AM ----------
beachparty2k said:
Did you check out Amazon for screen protectors? I found a few on there BUT the best one in my opinion is the Skinomi FULL BODY wrap. I'm getting that one plus a clear case and that should protect it to a certain degree. I've used the Skinomi full body wraps on my HTC's and they work great at protecting from minor drops and scratches....
Good luck!!
Click to expand...
Click to collapse
Yeah the ones on amazon ship to me in October, no earlier. I'm pretty disappointed because I don't use cases or screen protectors on my phones, but my Nexus 5X was fine for 8 months so far with no scratches. I've had this one less than a month and it's starting to get bad.

Did you scratch yours already? Returning your product?

So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:

I doubt you'll find anyone willing to openly admit to also being as petty as what you've described above. How long do you think you'll keep up this game of exploiting (purchase, damage, return & repeat) before considering adequate protection to combat the OCD?!

androidbuff123 said:
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
Click to expand...
Click to collapse
You scratched it and think you are entitled to a brand new phone for FREE?
What are you 12?
This is whats wrong with America these days folks.. smh.

My firend out right cracked his S8+, filed a claim, paid $99 and got brand new device
This early in the game, they won't have refurbished units - in a month or so probably yeah
Side note, my wife dropped hers from about 3 ft and it has a scuff on the screen - noticeable but nothing horrible. Slapped a screen protector on it and all is good again. Gorilla Glass 5 is definitely a joke cause they claim should be good from higher distance

The feeling of entitlement these days is down right ridiculous.

androidbuff123 said:
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
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What about the restocking fee are you not worried they might take more than 15% because of the damage?

Wow. The replies reflect how immature many of you are. You really think Samsung will take a scratched screen back without slapping a fee for it? When I called them to return it, I TOLD THEM IT WAS SCRATCHED. Since I'm within the 14 days and the scratch is small, they said they'll take it but may charge me a little.
I just didn't think it was fair for assurant to charge me $99 for what could possibly be a refurbished device when I'm supposedly enrolled in an insurance program.
Smh
Anyway. The post is more about how easily the screen scratches. I'd rather pay more and get a perfect phone than live with a scratched screen. I remember my first iPhone 6. that I had bought and my kid scratched it. Apple replaced it for a brand new one since it was only 3 days old.

androidbuff123 said:
Wow. The replies reflect how immature many of you are. You really think Samsung will take a scratched screen back without slapping a fee for it? When I called them to return it, I TOLD THEM IT WAS SCRATCHED. Since I'm within the 14 days and the scratch is small, they said they'll take it but may charge me a little.
I just didn't think it was fair for assurant to charge me $99 for what could possibly be a refurbished device when I'm supposedly enrolled in an insurance program.
Smh
Anyway. The post is more about how easily the screen scratches. I'd rather pay more and get a perfect phone than live with a scratched screen. I remember my first iPhone 6. that I had bought and my kid scratched it. Apple replaced it for a brand new one since it was only 3 days old.
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I think you pay for return shipping also. Then you get to wait for them to process the refund. That tiny scratch costs you almost $150 if you consider time and shipping/insurance.

But have you guys scratched your phone too? I don't mind a case. Just don't like them screen protectors that much. It beats the purpose imo

androidbuff123 said:
But have you guys scratched your phone too? I don't mind a case. Just don't like them screen protectors that much. It beats the purpose imo
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I've never scratched any of my phones screens and i never use screen protectors because i hate them also.

scratched my screen, pretty small, not sure how it happened either, typically haven't had any problems with phones in the past, and have been careful
i'm just gonna pay to have the screen replaced in a couple months

954wrecker said:
I've never scratched any of my phones screens and i never use screen protectors because i hate them also.
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Same here: am always careful and use a lightweight case on all of my phones.
Sent from my SM-G950U using Tapatalk

Mine came right out of the box with a scratch. It was a pre-order and head clearly been played with. I immediately called TMobile and filed for a return and ordered a new one. Now my new one might have the home button issue ?
Sent from my SM-G950U using Tapatalk

just opened mine yesterday. I kept the film on there was on, and added more tape to make sure i wont get scratches.
I am waiting on screen protectors for back and front

So I returned my S8 to the store and it happened to have a very very faint small scratch on the screen even though I was careful with it and never rubbed it against anything. I don't know how it got there or if it was on it when I opened the box. BB didn't care though, and I returned it cause I was having other issues with the device. My new one came with a screen protector on it (t-mobile version) that didn't have any print on the protector so I've just left it there and you can't even tell lol. But I did find one screen protector I bought that had good reviews. Link here: https://www.amazon.com/gp/product/B06XV9X72L/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

What issue did you say them?

deathshead said:
You scratched it and think you are entitled to a brand new phone for FREE?
What are you 12?
This is whats wrong with America these days folks.. smh.
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So let me get this...according to your logic it is ok for samsung to sell phones with the worst glass quality ever? There are complaints all over the place regarding the fact that S8 scratches very easy comparing to any other previous version. I also experience issues with this poor gorilla glass 5...having scratched the display after only 2 weeks although I was being extremely careful with the device. We are all having just bad luck? I doubt it.
I'm sure that the only solution is to have a class action lawsuit against Samsung...otherwise their answer will always be that it's the consumer's fault. Unfortunately it doesn't explode like the Note 7 in order to draw so much attention and force Samsung to admit the problem.

I just noticed a giant scratch on front screen. Phone owned less than 1 month never dropped and never mingled together with hard items like keys. This seems almost impossible. I've owned a smartphone since iPhone 4 and I've never seen a phone scratch this fast for no reason.
Corning has some explaining to do as I believe they are fully responsible. They have taken an easy piggyback ride on the smartphone industry and have advanced beyond their wildest dreams because of it. Now it's 2017 and they are releasing products which do not meet standards.

I totally agree. Corning and Samsung must give an explanation about the scratch resistance of the glass they have put on the S8. I never had problems with scratches on my Samsung devices since gorilla glass 3. What happened this year? Is it a mistake of Corning or Samsung? Do other devices with gorilla glass 5 scratch so easily? I personally bought an ultra thin case (it's the first time i put a case) just to prevent any more scratches.

They made gorilla glass 5 softer to make it more shatter resistant which in fault causes it to scratch easier.
Harder glass= more shatter/less scratches
Softer glass = reduction in shatter/ more scratches.