Related
Are these things really necessary? I guess the Body Glove gel case is OK, but I don't abuse my phone and think these things might be unnecessary.
Also do teh screen protectors make it obvious that they are on the phone?
i got both just in case since i cant get insurance on my phone because i used a cross upgrade on my account and ATT wont let me...but regardless i say do it.
I'm careful as well but I slipped my iPhone one time and it bit pavement... Good thing I had a hard case.
With THIS phone I'm considering going the Insurance route and just using a bodyguardz for scratches.
Edit- after thinking about it... Pay $5/mo with a $50 deductible or pay one-time $30 for a good case (when they come out)??? Makes no sense to buy insurance, for me anyway.
I usually have not carried a case but honestly I have dropped every single phone I have had since the first gen iPhone at least once. Sometimes I can't help it no matter how careful I am. A couple times it has been other people dropping my phone.
Less than 24 hours after getting the captivate I was getting out of my car at work and the phone is large enough that I guess when I sat down in my car it poked out of my pocket a little. When I got out of the car it fell out of my pocket and hit the ground. Luckily I had a case. Better paying 25 or whatever for the case than having that 1% chance of an accident ruin the phone.
-JChao
Should protect your phone but look sexy too.protect your phone but look sexy too.If you are absolutely against a case then just get a carrying case that you take it in and out of.
Screen protector is a must with touch screen if you're a guy. Screen films are not noticible if you pick a good brand. Read through the captivate accessory sub forum for more info.
Pretty sure most of you can tell where I am heading with this thread based on the title. I personally find the One S has a rather thin and slippery grip on the side, and I am wondering if the fellow One S owners share similar sentiments.
I had the phone for about 2.5 weeks or so, and was totally loving it, except the fact that I always had a hard time getting a good grip with the phone in my hand. One day, I accidentally dropped the phone, from maybe not more than 3ft high. And unfortunately the screen completely cracked. I was extremely upset, partially at myself for not using a screen protector, but more so at HTC.
Phone is not covered by T-mobile's warranty (no insurance), HTC could not even give me a quote for repair due to the phone was just released. So now I have arguably the latest and best android phone in the market collecting dust at home.
Sorry to hear, dude - was this the grey version?
I don't think a screen protector would have helped you as they're more to protect from scratches, not impact.
Did you buy it with a credit card? If so, you may have insurance without even knowing it.
Dude thats so bad
I new i would break my phone if i didnt get a case... after a few minutes it was slipping out of my hand...
The design is awesome, but they should have implemented so rubber grips down the sides or something..
Anyway, if you do get it fixed...... GET A CASE !! its the best thing i ever bought
Check the House Insurance (if you have it) you may be covered....mine is!
Edit:
Ebay are selling the screens
I know Discover cards have a insurance clause on some of their stuff so you should check that out like the other guy said . . but yea it's slipped out of my hands onto my jeans countless times because of the lack of grip lol .. that's why i bought a case first thing ..and as for screen protectors i've cracked 3 phones with them on (one with a case on as well) so they don't really help from drops and places should tell you that when you buy it too
Can u post a pic of the damage
sent from a guy living in a van down by the river
I dropped phone 2 times but I'm extremely lucky nothing major at all I bought case today but ya it's a bit slipper nexus s was worst
Sent from my HTC VLE_U using XDA
I just got my New One S today as I bricked mine.
:'(
My wife just dropped her One S.... Screen cracked but I'm within the 14 day insurance purchase from T-Mobile. Just got off the phone and within a few weeks we'll warranty the phone. Looking at about 100-120 after all it's a said and done. Needless to say we're lucky on this one.
Sent from my HTC VLE_U using XDA
I dropped my iphone4 a countless of times on concrete and the glass never shattered. I dropped my 1S a couple of times already on ceramic tiles and still nothing except that MAO paint problem.
I think cases are butt ugly and a waste of money. I wouldn't even go for the 1S if I was going to use a case. Seriously put a 1S in a case and what does it have over the SGS3 or the 1X?
Anyway just my opinion
i actually dont believe in phone case either becuz i think they make the phone look ugly and bulky, thus ive never bought phone cases.
however, due to this phone being so thin and slippery, I felt like a grippy phone case is a must have. after surfing around the web for a little while, i found diztronic matte back phone case. Just got the case today and i love it!
high quality case, its made of TPU so it has a good amount of grip. All the holes are cut out perfectly (it doesnt cover any speaker/mic/sensor opening). The case is also thin so it doesnt make my phone bulky (sure it makes ur phone look a little thicker, but it's not a bad compromise at all). And last but not least, i really dig the look of the case, very well designed in my opinion. It also come with a screen protector in case anyone needs one.
And this is exactly why I'm putting a case on my phone for the first time ever. Sorry to hear about your phone mate.
Sent from the future using the Tardis
I've checked online and seen it listed but can I just verify that this phone has Gorilla Glass 1/2? Obviously, that doesn't make it crack proof but I work construction and end up putting my phones through their paces and found that my Milestone (Gorilla Glass) held up a fair bit better than my Desire Z (no Gorilla Glass).
And yes, in my situation a case (And insurance) is a necessity on a three year contract.
I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...
Get one of these TPU cases, very minimal and offers a good grip, easy to take on and off and has a ever so slightly raised edge around the front so even if you drop it face first the screen won't impact any surfaces. I got the clear one with the curved sand blasted part. I think I paid like $9 shipped and it came within a week.
Thanks
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.
kpnyc said:
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.
Click to expand...
Click to collapse
I doubt HTC is going to help you. You dropped it, and therefore are responsible. Yeah, it SUCKS.
Also, I'm surprised that this screen is Gorilla Glass, based on these reports of cracking. What's the point of Gorilla Glass if it breaks just as easy? I know it's scratchproof, but it's also supposed to be much more resistant to breaks.
arpheztwig said:
I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...
Click to expand...
Click to collapse
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit
icecicle04 said:
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit
Click to expand...
Click to collapse
Very hard to read and comprehend, mate... Something about paying money to... overheat... water...
chic.geek said:
Very hard to read and comprehend, mate... Something about paying money to... overheat... water...
Click to expand...
Click to collapse
It's what they SHOULD be doing..seriously. But to explain the process:
Call tmobile
Ask for technical support
Tell them "i don't know what's wrong with my phone, the touch screen isn't working on certain parts and it keeps freezing and calling people on its own" or make up any other non physical issue you can think of.
They'll make you trouble shoot the phone and just play dumb and stick to your "my phone isn't working" excuse
Then the technical support person will tell you "okay, we're going to send you a phone exchange and you just send back the one with issues" they'll ask you if the phone has any PHYSICAL or WATER damage... SAY NO. They'll tell you if they find any damage they will charge you ___ which as the previous poster stated is A LOT cheaper charge than anything the insurance or htc or anyone else will bill you for. You might have to pay for the shipping of the new exchange and that's it.
(and if you end up getting nervous about this and chicken out when the new phone gets to you... just send the same phone back... tmobile sends you a little white box and inside that white box is the shell of the "new" phone with a pre labeled mailing slip and a little sticker to seal the box up again...no big deal)
Make sense?
We know from the Technobuffalo teardown video that many components are extremely easy to replace, but it is also noted that the Gorilla Glass 3 could be extremely expensive. So the question is, for a $650+ phone, what are your thoughts on insuring it? Are you going to risk it or go with a squaretrade when they give a 30% off code, even with the $99 deductible?
the other parts are never a problem the real problem like you said is the screen which is very expensive so if u can be careful around the phone no need for insuring it anyway for me i never need insurance since i always take good care of my phone=my love XD
aawshads said:
We know from the Technobuffalo teardown video that many components are extremely easy to replace, but it is also noted that the Gorilla Glass 3 could be extremely expensive. So the question is, for a $650+ phone, what are your thoughts on insuring it? Are you going to risk it or go with a squaretrade when they give a 30% off code, even with the $99 deductible?
Click to expand...
Click to collapse
Definitely not worth it in my opinion. Squaretrade has a $50 deductible too.
Take care of your phone, it's as simple as that. My iPhone 4 fell a few times, but I had a pretty light case from Speck and a screen protector.
Zero scratches and zero dents.
Also do note, after 2-3 years, most people will be upgrading their phone.
Nephilim-Giant said:
Definitely not worth it in my opinion. Squaretrade has a $50 deductible too.
Take care of your phone, it's as simple as that. My iPhone 4 fell a few times, but I had a pretty light case from Speck and a screen protector.
Zero scratches and zero dents.
Also do note, after 2-3 years, most people will be upgrading their phone.
Click to expand...
Click to collapse
I agree but accidents do happen. My GS3 had been in a case from day 1 with screen protectors etc, not a scratch on it. it fell from my lap onto a concrete floor, the case protected it, not a scratch. within 2 hours the screen was turning black because the fall had broken the lcd on the inside and the fluid was leaking out. I got the screen replaced (using the same glass) and it still looks like it just came out of box. I know it was an unusual case, but it does happen.
btw, the squaretrade deductible is $99.
Samsung tends to have very rugged build quality. I can't speak for the S3 as I've never had it, but I have a GS2 for a couple years, no case no protection, I dropped that thing so many times from all different heights and on different surfaces such as concrete, wooden floors, tile floors etc, my phones tend to get abused, and it never broke from any of those drops. Just a bit of barely noticeable scratching on the back plastic and around the edges of the phone. If I decide to get the S4, it's going to be treated just like my S2 was. I've never had the need for insurance and I would not get insurance this time neither.
I don't think the insurance is necessary given my experience, but, it's your call. I think you will be just fine without it providing you take care of it.
-]Megacharge[- said:
Samsung tends to have very rugged build quality. I can't speak for the S3 as I've never had it, but I have a GS2 for a couple years, no case no protection, I dropped that thing so many times from all different heights and on different surfaces such as concrete, wooden floors, tile floors etc, my phones tend to get abused, and it never broke from any of those drops. Just a bit of barely noticeable scratching on the back plastic and around the edges of the phone. If I decide to get the S4, it's going to be treated just like my S2 was. I've never had the need for insurance and I would not get insurance this time neither.
I don't think the insurance is necessary given my experience, but, it's your call. I think you will be just fine without it providing you take care of it.
Click to expand...
Click to collapse
Ill second that. But the S2 ( I9100) is the most sturdy Samsung smartphone of them all by far. That thing is nearly indestructible. I dropped it, it slews on its face. dropped it again from different heights and I never even had a scratch ( seriously). However the S3 is total opposite. While it's a great phone as far as battery life, user experience, support ah blah blah, the phone is so fragile. You drop it once and it's a wrap. The Note 2 is pretty good, much better than the S3. But yeah, the S2 has really strong plastic and the front was also very strong.
You can be as careful as you want - and accidents can still happen. I purchased the S3 and the NOTE2 when they first came out - and when traveling - moving thru airports each time, the phone slipped - landed just right and cracked the screen. I would never buy a phone this expensive without having insurance.
Let's say you insure your S4 with Asurion and after about a year you drop the S4 and the screen breaks. The S5 is already released so would paying your deductible get you an S4 or S5? After about a year of owning a device I begin being more careless about it, not that I don't take care of it anymore, its just I don't baby it anymore.
Sent from my Galaxy Nexus using xda premium
msavic6 said:
Let's say you insure your S4 with Asurion and after about a year you drop the S4 and the screen breaks. The S5 is already released so would paying your deductible get you an S4 or S5? After about a year of owning a device I begin being more careless about it, not that I don't take care of it anymore, its just I don't baby it anymore.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yeah i am debating the insurance myself. I am extremely good with phones and repairing them but accidents do happen. My wonderful wife decided to start fostering dogs and one of them picked my phone off the table and bit practically through it. Samsung galaxy s2 screens are super expensive can't fix it for that kind of cost.
msavic6 said:
Let's say you insure your S4 with Asurion and after about a year you drop the S4 and the screen breaks. The S5 is already released so would paying your deductible get you an S4 or S5? After about a year of owning a device I begin being more careless about it, not that I don't take care of it anymore, its just I don't baby it anymore.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
do you have a s4?
I get insurance for a year through square trade. For as much as I enjoy using my phone, it's a small price to pay for peace of mind. I only keep phones for a year max so moot point after that.
I also don't like having to worry about screen cracks or accidental water damage.
Plus, tech is a hobby of mine so I spend a little more than an average consumer and don't mind the cost.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Idontknoww said:
do you have a s4?
Click to expand...
Click to collapse
No I do not have an S4, I'm speaking hypothetically.
Sent from my Galaxy Nexus using xda premium
When I first got my Note 2, I'd accidentally drop it every once in a while. It often would just end up half way out of my shorts pocket while in the car and when I get out, it would fall onto the road. The screen always held up nicely without scratches though, until one time it hit a small sharp rock on the road and cracked. After that, I got a refurbished phone from Asurion and that screen got a crack on it in one light drop. I decided to deal with it rather than pay another $100, but then the charge port stopped working (within a month of getting it) so I got another one for free. This one is a Samsung refurbished which made me think it would be better quality but it still ended up cracking easily (I'm now throwing away my cargo shorts with pockets that easily do this). I'm guessing companies are just using cheap thin glass for the refurbished phones.
Now I'm looking into just using a family member's upgrade to get a G3. Looking at how damaged Note 2s are selling on ebay, this would be much cheaper than getting another refurbished Note 2 anyways. I am looking into insurance for the G3 and saw that Worth Ave Group pays for your phone to be fixed at a local shop or gives you a check for another so I could upgrade, or at least get a new phone. Anyone have recent experiences with them or know of another insurer that does this? Most of the reviews I've seen for Worth are bad, but they are people that expected the accidental insurance to cover wear issues, loss coverage when Worth clearly says they do not cover this, or they switched to a new phone, forgot to notify Worth, and expected them to cover a phone not registered with them.
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
I doubt you'll find anyone willing to openly admit to also being as petty as what you've described above. How long do you think you'll keep up this game of exploiting (purchase, damage, return & repeat) before considering adequate protection to combat the OCD?!
androidbuff123 said:
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
Click to expand...
Click to collapse
You scratched it and think you are entitled to a brand new phone for FREE?
What are you 12?
This is whats wrong with America these days folks.. smh.
My firend out right cracked his S8+, filed a claim, paid $99 and got brand new device
This early in the game, they won't have refurbished units - in a month or so probably yeah
Side note, my wife dropped hers from about 3 ft and it has a scuff on the screen - noticeable but nothing horrible. Slapped a screen protector on it and all is good again. Gorilla Glass 5 is definitely a joke cause they claim should be good from higher distance
The feeling of entitlement these days is down right ridiculous.
androidbuff123 said:
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
Click to expand...
Click to collapse
What about the restocking fee are you not worried they might take more than 15% because of the damage?
Wow. The replies reflect how immature many of you are. You really think Samsung will take a scratched screen back without slapping a fee for it? When I called them to return it, I TOLD THEM IT WAS SCRATCHED. Since I'm within the 14 days and the scratch is small, they said they'll take it but may charge me a little.
I just didn't think it was fair for assurant to charge me $99 for what could possibly be a refurbished device when I'm supposedly enrolled in an insurance program.
Smh
Anyway. The post is more about how easily the screen scratches. I'd rather pay more and get a perfect phone than live with a scratched screen. I remember my first iPhone 6. that I had bought and my kid scratched it. Apple replaced it for a brand new one since it was only 3 days old.
androidbuff123 said:
Wow. The replies reflect how immature many of you are. You really think Samsung will take a scratched screen back without slapping a fee for it? When I called them to return it, I TOLD THEM IT WAS SCRATCHED. Since I'm within the 14 days and the scratch is small, they said they'll take it but may charge me a little.
I just didn't think it was fair for assurant to charge me $99 for what could possibly be a refurbished device when I'm supposedly enrolled in an insurance program.
Smh
Anyway. The post is more about how easily the screen scratches. I'd rather pay more and get a perfect phone than live with a scratched screen. I remember my first iPhone 6. that I had bought and my kid scratched it. Apple replaced it for a brand new one since it was only 3 days old.
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Click to collapse
I think you pay for return shipping also. Then you get to wait for them to process the refund. That tiny scratch costs you almost $150 if you consider time and shipping/insurance.
But have you guys scratched your phone too? I don't mind a case. Just don't like them screen protectors that much. It beats the purpose imo
androidbuff123 said:
But have you guys scratched your phone too? I don't mind a case. Just don't like them screen protectors that much. It beats the purpose imo
Click to expand...
Click to collapse
I've never scratched any of my phones screens and i never use screen protectors because i hate them also.
scratched my screen, pretty small, not sure how it happened either, typically haven't had any problems with phones in the past, and have been careful
i'm just gonna pay to have the screen replaced in a couple months
954wrecker said:
I've never scratched any of my phones screens and i never use screen protectors because i hate them also.
Click to expand...
Click to collapse
Same here: am always careful and use a lightweight case on all of my phones.
Sent from my SM-G950U using Tapatalk
Mine came right out of the box with a scratch. It was a pre-order and head clearly been played with. I immediately called TMobile and filed for a return and ordered a new one. Now my new one might have the home button issue ?
Sent from my SM-G950U using Tapatalk
just opened mine yesterday. I kept the film on there was on, and added more tape to make sure i wont get scratches.
I am waiting on screen protectors for back and front
So I returned my S8 to the store and it happened to have a very very faint small scratch on the screen even though I was careful with it and never rubbed it against anything. I don't know how it got there or if it was on it when I opened the box. BB didn't care though, and I returned it cause I was having other issues with the device. My new one came with a screen protector on it (t-mobile version) that didn't have any print on the protector so I've just left it there and you can't even tell lol. But I did find one screen protector I bought that had good reviews. Link here: https://www.amazon.com/gp/product/B06XV9X72L/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1
What issue did you say them?
deathshead said:
You scratched it and think you are entitled to a brand new phone for FREE?
What are you 12?
This is whats wrong with America these days folks.. smh.
Click to expand...
Click to collapse
So let me get this...according to your logic it is ok for samsung to sell phones with the worst glass quality ever? There are complaints all over the place regarding the fact that S8 scratches very easy comparing to any other previous version. I also experience issues with this poor gorilla glass 5...having scratched the display after only 2 weeks although I was being extremely careful with the device. We are all having just bad luck? I doubt it.
I'm sure that the only solution is to have a class action lawsuit against Samsung...otherwise their answer will always be that it's the consumer's fault. Unfortunately it doesn't explode like the Note 7 in order to draw so much attention and force Samsung to admit the problem.
I just noticed a giant scratch on front screen. Phone owned less than 1 month never dropped and never mingled together with hard items like keys. This seems almost impossible. I've owned a smartphone since iPhone 4 and I've never seen a phone scratch this fast for no reason.
Corning has some explaining to do as I believe they are fully responsible. They have taken an easy piggyback ride on the smartphone industry and have advanced beyond their wildest dreams because of it. Now it's 2017 and they are releasing products which do not meet standards.
I totally agree. Corning and Samsung must give an explanation about the scratch resistance of the glass they have put on the S8. I never had problems with scratches on my Samsung devices since gorilla glass 3. What happened this year? Is it a mistake of Corning or Samsung? Do other devices with gorilla glass 5 scratch so easily? I personally bought an ultra thin case (it's the first time i put a case) just to prevent any more scratches.
They made gorilla glass 5 softer to make it more shatter resistant which in fault causes it to scratch easier.
Harder glass= more shatter/less scratches
Softer glass = reduction in shatter/ more scratches.