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Pretty sure most of you can tell where I am heading with this thread based on the title. I personally find the One S has a rather thin and slippery grip on the side, and I am wondering if the fellow One S owners share similar sentiments.
I had the phone for about 2.5 weeks or so, and was totally loving it, except the fact that I always had a hard time getting a good grip with the phone in my hand. One day, I accidentally dropped the phone, from maybe not more than 3ft high. And unfortunately the screen completely cracked. I was extremely upset, partially at myself for not using a screen protector, but more so at HTC.
Phone is not covered by T-mobile's warranty (no insurance), HTC could not even give me a quote for repair due to the phone was just released. So now I have arguably the latest and best android phone in the market collecting dust at home.
Sorry to hear, dude - was this the grey version?
I don't think a screen protector would have helped you as they're more to protect from scratches, not impact.
Did you buy it with a credit card? If so, you may have insurance without even knowing it.
Dude thats so bad
I new i would break my phone if i didnt get a case... after a few minutes it was slipping out of my hand...
The design is awesome, but they should have implemented so rubber grips down the sides or something..
Anyway, if you do get it fixed...... GET A CASE !! its the best thing i ever bought
Check the House Insurance (if you have it) you may be covered....mine is!
Edit:
Ebay are selling the screens
I know Discover cards have a insurance clause on some of their stuff so you should check that out like the other guy said . . but yea it's slipped out of my hands onto my jeans countless times because of the lack of grip lol .. that's why i bought a case first thing ..and as for screen protectors i've cracked 3 phones with them on (one with a case on as well) so they don't really help from drops and places should tell you that when you buy it too
Can u post a pic of the damage
sent from a guy living in a van down by the river
I dropped phone 2 times but I'm extremely lucky nothing major at all I bought case today but ya it's a bit slipper nexus s was worst
Sent from my HTC VLE_U using XDA
I just got my New One S today as I bricked mine.
:'(
My wife just dropped her One S.... Screen cracked but I'm within the 14 day insurance purchase from T-Mobile. Just got off the phone and within a few weeks we'll warranty the phone. Looking at about 100-120 after all it's a said and done. Needless to say we're lucky on this one.
Sent from my HTC VLE_U using XDA
I dropped my iphone4 a countless of times on concrete and the glass never shattered. I dropped my 1S a couple of times already on ceramic tiles and still nothing except that MAO paint problem.
I think cases are butt ugly and a waste of money. I wouldn't even go for the 1S if I was going to use a case. Seriously put a 1S in a case and what does it have over the SGS3 or the 1X?
Anyway just my opinion
i actually dont believe in phone case either becuz i think they make the phone look ugly and bulky, thus ive never bought phone cases.
however, due to this phone being so thin and slippery, I felt like a grippy phone case is a must have. after surfing around the web for a little while, i found diztronic matte back phone case. Just got the case today and i love it!
high quality case, its made of TPU so it has a good amount of grip. All the holes are cut out perfectly (it doesnt cover any speaker/mic/sensor opening). The case is also thin so it doesnt make my phone bulky (sure it makes ur phone look a little thicker, but it's not a bad compromise at all). And last but not least, i really dig the look of the case, very well designed in my opinion. It also come with a screen protector in case anyone needs one.
And this is exactly why I'm putting a case on my phone for the first time ever. Sorry to hear about your phone mate.
Sent from the future using the Tardis
I've checked online and seen it listed but can I just verify that this phone has Gorilla Glass 1/2? Obviously, that doesn't make it crack proof but I work construction and end up putting my phones through their paces and found that my Milestone (Gorilla Glass) held up a fair bit better than my Desire Z (no Gorilla Glass).
And yes, in my situation a case (And insurance) is a necessity on a three year contract.
I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...
Get one of these TPU cases, very minimal and offers a good grip, easy to take on and off and has a ever so slightly raised edge around the front so even if you drop it face first the screen won't impact any surfaces. I got the clear one with the curved sand blasted part. I think I paid like $9 shipped and it came within a week.
Thanks
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.
kpnyc said:
Thanks everyone for all the sympathetic and constructive replies. Unfortunately the phone is just right over the 14day US T-mobile insurance, and my credit card does not provide any.
I never believed in cases either, always thought it kills the design of the phone, but after this incident, I may think differently. Such a shame though, it's a such a slick looking phone WITHOUT the case. I am considering writing a complaint email to HTC, not sure if it will do any good, but worth a shot.
I had also checked screen replacement online, but they are still in the $150-$200 range.
Click to expand...
Click to collapse
I doubt HTC is going to help you. You dropped it, and therefore are responsible. Yeah, it SUCKS.
Also, I'm surprised that this screen is Gorilla Glass, based on these reports of cracking. What's the point of Gorilla Glass if it breaks just as easy? I know it's scratchproof, but it's also supposed to be much more resistant to breaks.
arpheztwig said:
I've had the phone for all of 5 days. it fell from my hand as I put something down on a rock, litterally no drop whatsoever, but it slid a whopping 6 inches down the rock on it's face and the screen cracked and scratched. if it is supposed to have gorilla glass, I was gypped. I have no renters insurance and didn't buy it with a credit card, but I do have a plan.
-get the insurance from t-mobile, as I'm withing the 14 days
-enjoy not caring about the phone for the next 6 months
-pay the 130 for a replacement through asurion
-sell new phone for 400+ (if the release of the S3 doesn't drop the market value too much)
-buy Galaxy S3
---------- Post added at 04:43 AM ---------- Previous post was at 04:39 AM ----------
oh, just to rub salt in the wound, when I got home, today, after cracking the screen, my dritztronic case, with screen protector, was in my mailbox... mocking me...
Click to expand...
Click to collapse
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit
icecicle04 said:
LOL at the plan BUT what i've learned through all the warranty exchanges i did with my G2x is just call tmobile tell them the phones fine (physically) make up something so they send u out a new one and when they find out its cracked or water damaged or whatever they charge you $74.03 which is almost half of asurion or w.e the company is .. i cracked the F outta my g2x told them it was overheating and they sent me a new one called me in a couple days saying my screens cracked and they're charging me $74.03 just if you wanted my sources it's legit
Click to expand...
Click to collapse
Very hard to read and comprehend, mate... Something about paying money to... overheat... water...
chic.geek said:
Very hard to read and comprehend, mate... Something about paying money to... overheat... water...
Click to expand...
Click to collapse
It's what they SHOULD be doing..seriously. But to explain the process:
Call tmobile
Ask for technical support
Tell them "i don't know what's wrong with my phone, the touch screen isn't working on certain parts and it keeps freezing and calling people on its own" or make up any other non physical issue you can think of.
They'll make you trouble shoot the phone and just play dumb and stick to your "my phone isn't working" excuse
Then the technical support person will tell you "okay, we're going to send you a phone exchange and you just send back the one with issues" they'll ask you if the phone has any PHYSICAL or WATER damage... SAY NO. They'll tell you if they find any damage they will charge you ___ which as the previous poster stated is A LOT cheaper charge than anything the insurance or htc or anyone else will bill you for. You might have to pay for the shipping of the new exchange and that's it.
(and if you end up getting nervous about this and chicken out when the new phone gets to you... just send the same phone back... tmobile sends you a little white box and inside that white box is the shell of the "new" phone with a pre labeled mailing slip and a little sticker to seal the box up again...no big deal)
Make sense?
Just last night, my SR fell out of my pocket and onto concrete. The bezel got some road rash, but the glass is fine. The downside is that the AMOLED screen didn't take the fall so well. And here are my options:
1) If I buy this, is it possible to separate the glass from the screen to transplant into my phone?
http://www.ebay.com/itm/White-ATT-Samsung-Galaxy-s2-Skyrocket-Replacement-LCD-Screen-/280890366865?pt=LH_DefaultDomain_0&hash=item41665edb91
2) Buy a new screen w/ glass and digitizer - $170
3) Add a line and buy HTC One X - $199
I personally like option 1 and 3. I love my GS2, best phone I've had so far, but I'm really ticked it broke after such a short fall! I'm currently using my N1, which is on it's last legs, so I need something kind of quick. I don't like the GS3, hence why I'd purchase the One X.
If anyone has input on option #1, please let me know. I can pull the phone apart, but I'm just not sure how the screen attaches to the digitizer.
Thanks!
Option 1 will not work as they are glued together. Option 2 or 3 are the only viable solutions. Although, you will not be happy with the OneX screen. They have a lot of variations in the production quality.
Broken phones go for tons of cash on eBay.
Just sell yours as-is with 100% honest description.
Then fork in another $200-$300 for a used/mint Skyrocket.
Better than adding a second line, IMO. Unless you know someone in your family who needs a line but doesn't need a superphone to go along with it. Otherwise you're just compounding your costs over two years and turning it into a bad deal, IMO.
I sold a Dell Streak 5 phone for $125 recently. And it wouldn't even power on. And wasn't as popular as the Skyrocket.
tomtommy306 said:
Option 1 will not work as they are glued together. Option 2 or 3 are the only viable solutions. Although, you will not be happy with the OneX screen. They have a lot of variations in the production quality.
Click to expand...
Click to collapse
I had a bad feeling option 1 wouldn't work
I'm leaning towards option 3. I would miss being apart of this community, as you all have been awesome, but I just have a hard time dumping $200 into a GS2. I have a love/hate relationship with my SR's screen (blobs and lines... I finally settled on my 3rd replacement), so I can't imagine the HOX being any worse.
CZ Eddie said:
Broken phones go for tons of cash on eBay.
Just sell yours as-is with 100% honest description.
Then fork in another $200-$300 for a used/mint Skyrocket.
Better than adding a second line, IMO. Unless you know someone in your family who needs a line but doesn't need a superphone to go along with it. Otherwise you're just compounding your costs over two years and turning it into a bad deal, IMO.
I sold a Dell Streak 5 phone for $125 recently. And it wouldn't even power on. And wasn't as popular as the Skyrocket.
Click to expand...
Click to collapse
I already have a second line, so this would be my 3rd. lol But I don't see it as a bad option. I know at a guy at the COR store by me, so I know he can dump the data fee on the line, which means my bill will be roughly $10/mo more. In essence, if I go option 3 and buy the HOX with an additional line, it will cost me roughly $440 over 2 years vs buying a HOX out right at $550.
upyouratrix said:
Just last night, my SR fell out of my pocket and onto concrete. The bezel got some road rash, but the glass is fine. The downside is that the AMOLED screen didn't take the fall so well. And here are my options:
1) If I buy this, is it possible to separate the glass from the screen to transplant into my phone?
http://www.ebay.com/itm/White-ATT-S...865?pt=LH_DefaultDomain_0&hash=item41665edb91
2) Buy a new screen w/ glass and digitizer - $170
3) Add a line and buy HTC One X - $199
I personally like option 1 and 3. I love my GS2, best phone I've had so far, but I'm really ticked it broke after such a short fall! I'm currently using my N1, which is on it's last legs, so I need something kind of quick. I don't like the GS3, hence why I'd purchase the One X.
If anyone has input on option #1, please let me know. I can pull the phone apart, but I'm just not sure how the screen attaches to the digitizer.
Thanks!
Click to expand...
Click to collapse
See if you can get a refurbished SR. I got this one for $19.95 from ATT and its perfect.
Sent from my SAMSUNG-SGH-I727 using xda premium
I bought a replacement screen for my SR months ago, and was worth it to me. Paid $169.00 for it and was fairly easy to do the swap. Just my experience. Hope you get back up and running soon, either way!
I thought i might add that the screen replacement comes with the bonded screen and glass digitizer already mounted in the front assembly. There are NO "void warranty" type seals inside this model. Big plus.
Sent from my SAMSUNG-SGH-I727 using xda premium
I recently dropped my phone for the first time. Glass cracked but amoled is just fine. I so want to just replace the glass but apparently it is extremely difficult to separate from the led. If you do do route #1 and separate them, I will buy the glass/digitizer from you for $40! I don't want to pay 160 just for the broken glass that costs 2 dollars to make!
Option 1 should not be totally ruled out. I have seen the glass only changed on an S3, which also has the glass glued to the screen, and it can be done, it's just really difficult.
clocke said:
I recently dropped my phone for the first time. Glass cracked but amoled is just fine. I so want to just replace the glass but apparently it is extremely difficult to separate from the led. If you do do route #1 and separate them, I will buy the glass/digitizer from you for $40! I don't want to pay 160 just for the broken glass that costs 2 dollars to make!
Click to expand...
Click to collapse
I am going to try this process this weekent. I don't know if you even still need it, but I got the glass for mine from Amazon for 8.99. If I have success I will post a video link to the youtube vid I plan on making during the process. Also I will post a link to what I bought just in case anyone else has the same problem.
Update:
I failed in my excursion to replace the glass only, however, I know why this happened. The main thing to keep in mind id that the entire glass is glued to the digitizer, so the key to successful replacement is consistante heat, it would also help it you had a second pair of hands, or something to hold the device in place while you are heating and prying the glass.
I had a S II Skyrocket fall flat on the screen and the glass cracked. I searched the internet for options to replace the glass, but none were really encouraging, specially if you are like me not really into opening up the phone and un gluing the glass from the LCD. And any spare part to replace the LCD and glass was costing no less than $150. In short what i wanted to let everyone know is, i went to a AT&T Device Support/Service center not the regular retail store, just to check if they had any spare parts which could be less than $150. And lucky me!!! they replaced the entire phone for me for $100 + taxes. And just to let everyone know, this phone was a $10 refurbished phone brought from AT&T about 8-9 months back, so no warranty or anything. A plain $100 charge and i was with a new phone. I gave in my old phone with a cracked screen and got a completely new phone and the back plate and sd card from my old phone. So anyone who is ready to spend upto a 100 dollars for fixing up the screen, you might as well try this at a AT&T service center.
So the unthinkable happened this morning when I woke up. My phone fell from my lap and the screen cracked in four different places. The digitizer is shot, as i can't get any touch responses. Samsung really screwed us over with making it the way it is made. I am not sure if I should get it replaced, apparently I have to pay 100 bucks to do so. By the way, I think this is the most cracked android phone out there. So it now can be said it competes with the iphone on all levels. Great f'ing job Samsung. Terrible idea to use Gorilla Glass II and make it so thin that it break falling out of bed (which is about a 2.5 ft fall). Hell, I had the stupid case with the flip cover which didnt do jack.
Anyways, what do you think my options are?
1. Pay repair fee
2. Get a used phone from swappa or ebay
3. Do nothing and have no phone.
4. use an old phone while you decide.
If it was me, I'd repair the screen and then either get a decent case (flip case is probably worse than no case since it offers basically no protection but gives a false sense of security) or sell the phone for something more sturdy if you are prone to accidents.
The phone can be sturdy if you put a decent case on it. Ive dropped my phone twice from about 5-6 feet. Once on to concrete and once on a wooden deck. My case absorbed the impact nicely both times and I have 0 damage.
I would honestly just pay the $100 for the insurance if you have it. I had to use mine because my screen cracked and they send me a brand new GS3 including the battery, charger, and headphones. It's not worth trying to fix since you can get a new one.
I bought insurance through Verizon because these things do happen. You may want to consider it as it covers theft, lost, damages etc out of the first year...
Sent from my SCH-I535 using xda app-developers app
i dropped mine from 5 feet and my five year old stepped right on it. no damage, otterbox defender
So I dropped my phone with the case on it and it hit the ground on a weird angle, because right above the spen holder in the corner it dented and cracked the glass. When I took the case off it was cracked from the bottom going towards the middle of the phone but closer to the edge.
So do I need to contact Otterbox, or sprint insurance? Or will nothing happen and I need to replace the back myself? I had sprint insurance since 2011 but never used it. So im not sure how it works, same with the Otterbox policy.
Sadly Otterbox does not cover the phone as well. I had the similar fate happen to my phone a few weeks ago. Sprint (asuron insurance) responds very fast at sending you a new (for me i got a brand new in oem box) phone. I got mine the next day as I made the claim before 10am CST. These phones are a bit much to replace on the insurance scale going at $200 for the deductible though it's better than paying full price for the thing.
veteranmina said:
Sadly Otterbox does not cover the phone as well. I had the similar fate happen to my phone a few weeks ago. Sprint (asuron insurance) responds very fast at sending you a new (for me i got a brand new in oem box) phone. I got mine the next day as I made the claim before 10am CST. These phones are a bit much to replace on the insurance scale going at $200 for the deductible though it's better than paying full price for the thing.
Click to expand...
Click to collapse
Thanks. So do i send my old phone back once the new 1 comes in?
I guess its time to search for a better case. Sucks because I liked OB products.
No.... you pay the deductible and they fedex it out to you. They give you a package to send in the old phone within 10 days. Easy peasy
Yep as otamctech said, you submit the claim and they send the new phone with a return package. It's so that in-case your broken phone is possibly operational you can still use it till the new one arrives.
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
I doubt you'll find anyone willing to openly admit to also being as petty as what you've described above. How long do you think you'll keep up this game of exploiting (purchase, damage, return & repeat) before considering adequate protection to combat the OCD?!
androidbuff123 said:
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
Click to expand...
Click to collapse
You scratched it and think you are entitled to a brand new phone for FREE?
What are you 12?
This is whats wrong with America these days folks.. smh.
My firend out right cracked his S8+, filed a claim, paid $99 and got brand new device
This early in the game, they won't have refurbished units - in a month or so probably yeah
Side note, my wife dropped hers from about 3 ft and it has a scuff on the screen - noticeable but nothing horrible. Slapped a screen protector on it and all is good again. Gorilla Glass 5 is definitely a joke cause they claim should be good from higher distance
The feeling of entitlement these days is down right ridiculous.
androidbuff123 said:
So.. I noticed I happened to scratch mine on the screen. I have no clue how and when it happened. Just noticed it. I did not have any protection for the screen. Never had them in the past. I did have a case though that lifts the screen up when placed facing down. I also never place my phone with the screen facing down. So I am assuming it happened somewhere else.
Since I bought it from Samsung directly, we have 30 days of free premium care support. Turns out that is through Assurant and they pretty much denied coverage on my device first saying it was not covered. When pressed they said they would cover it but I'd have to pay $99 for a replacement device AND that replacement device COULD be a factory refurbished device.
All bad news.. So I am deciding to return the phone back to Samsung since I am within my 14 days. The scratch is small enough and won't jump out on you... and you can't even see it if the screen is on.
Anyone with a similar experience?
:silly:
Click to expand...
Click to collapse
What about the restocking fee are you not worried they might take more than 15% because of the damage?
Wow. The replies reflect how immature many of you are. You really think Samsung will take a scratched screen back without slapping a fee for it? When I called them to return it, I TOLD THEM IT WAS SCRATCHED. Since I'm within the 14 days and the scratch is small, they said they'll take it but may charge me a little.
I just didn't think it was fair for assurant to charge me $99 for what could possibly be a refurbished device when I'm supposedly enrolled in an insurance program.
Smh
Anyway. The post is more about how easily the screen scratches. I'd rather pay more and get a perfect phone than live with a scratched screen. I remember my first iPhone 6. that I had bought and my kid scratched it. Apple replaced it for a brand new one since it was only 3 days old.
androidbuff123 said:
Wow. The replies reflect how immature many of you are. You really think Samsung will take a scratched screen back without slapping a fee for it? When I called them to return it, I TOLD THEM IT WAS SCRATCHED. Since I'm within the 14 days and the scratch is small, they said they'll take it but may charge me a little.
I just didn't think it was fair for assurant to charge me $99 for what could possibly be a refurbished device when I'm supposedly enrolled in an insurance program.
Smh
Anyway. The post is more about how easily the screen scratches. I'd rather pay more and get a perfect phone than live with a scratched screen. I remember my first iPhone 6. that I had bought and my kid scratched it. Apple replaced it for a brand new one since it was only 3 days old.
Click to expand...
Click to collapse
I think you pay for return shipping also. Then you get to wait for them to process the refund. That tiny scratch costs you almost $150 if you consider time and shipping/insurance.
But have you guys scratched your phone too? I don't mind a case. Just don't like them screen protectors that much. It beats the purpose imo
androidbuff123 said:
But have you guys scratched your phone too? I don't mind a case. Just don't like them screen protectors that much. It beats the purpose imo
Click to expand...
Click to collapse
I've never scratched any of my phones screens and i never use screen protectors because i hate them also.
scratched my screen, pretty small, not sure how it happened either, typically haven't had any problems with phones in the past, and have been careful
i'm just gonna pay to have the screen replaced in a couple months
954wrecker said:
I've never scratched any of my phones screens and i never use screen protectors because i hate them also.
Click to expand...
Click to collapse
Same here: am always careful and use a lightweight case on all of my phones.
Sent from my SM-G950U using Tapatalk
Mine came right out of the box with a scratch. It was a pre-order and head clearly been played with. I immediately called TMobile and filed for a return and ordered a new one. Now my new one might have the home button issue ?
Sent from my SM-G950U using Tapatalk
just opened mine yesterday. I kept the film on there was on, and added more tape to make sure i wont get scratches.
I am waiting on screen protectors for back and front
So I returned my S8 to the store and it happened to have a very very faint small scratch on the screen even though I was careful with it and never rubbed it against anything. I don't know how it got there or if it was on it when I opened the box. BB didn't care though, and I returned it cause I was having other issues with the device. My new one came with a screen protector on it (t-mobile version) that didn't have any print on the protector so I've just left it there and you can't even tell lol. But I did find one screen protector I bought that had good reviews. Link here: https://www.amazon.com/gp/product/B06XV9X72L/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1
What issue did you say them?
deathshead said:
You scratched it and think you are entitled to a brand new phone for FREE?
What are you 12?
This is whats wrong with America these days folks.. smh.
Click to expand...
Click to collapse
So let me get this...according to your logic it is ok for samsung to sell phones with the worst glass quality ever? There are complaints all over the place regarding the fact that S8 scratches very easy comparing to any other previous version. I also experience issues with this poor gorilla glass 5...having scratched the display after only 2 weeks although I was being extremely careful with the device. We are all having just bad luck? I doubt it.
I'm sure that the only solution is to have a class action lawsuit against Samsung...otherwise their answer will always be that it's the consumer's fault. Unfortunately it doesn't explode like the Note 7 in order to draw so much attention and force Samsung to admit the problem.
I just noticed a giant scratch on front screen. Phone owned less than 1 month never dropped and never mingled together with hard items like keys. This seems almost impossible. I've owned a smartphone since iPhone 4 and I've never seen a phone scratch this fast for no reason.
Corning has some explaining to do as I believe they are fully responsible. They have taken an easy piggyback ride on the smartphone industry and have advanced beyond their wildest dreams because of it. Now it's 2017 and they are releasing products which do not meet standards.
I totally agree. Corning and Samsung must give an explanation about the scratch resistance of the glass they have put on the S8. I never had problems with scratches on my Samsung devices since gorilla glass 3. What happened this year? Is it a mistake of Corning or Samsung? Do other devices with gorilla glass 5 scratch so easily? I personally bought an ultra thin case (it's the first time i put a case) just to prevent any more scratches.
They made gorilla glass 5 softer to make it more shatter resistant which in fault causes it to scratch easier.
Harder glass= more shatter/less scratches
Softer glass = reduction in shatter/ more scratches.