So I dropped my phone with the case on it and it hit the ground on a weird angle, because right above the spen holder in the corner it dented and cracked the glass. When I took the case off it was cracked from the bottom going towards the middle of the phone but closer to the edge.
So do I need to contact Otterbox, or sprint insurance? Or will nothing happen and I need to replace the back myself? I had sprint insurance since 2011 but never used it. So im not sure how it works, same with the Otterbox policy.
Sadly Otterbox does not cover the phone as well. I had the similar fate happen to my phone a few weeks ago. Sprint (asuron insurance) responds very fast at sending you a new (for me i got a brand new in oem box) phone. I got mine the next day as I made the claim before 10am CST. These phones are a bit much to replace on the insurance scale going at $200 for the deductible though it's better than paying full price for the thing.
veteranmina said:
Sadly Otterbox does not cover the phone as well. I had the similar fate happen to my phone a few weeks ago. Sprint (asuron insurance) responds very fast at sending you a new (for me i got a brand new in oem box) phone. I got mine the next day as I made the claim before 10am CST. These phones are a bit much to replace on the insurance scale going at $200 for the deductible though it's better than paying full price for the thing.
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Thanks. So do i send my old phone back once the new 1 comes in?
I guess its time to search for a better case. Sucks because I liked OB products.
No.... you pay the deductible and they fedex it out to you. They give you a package to send in the old phone within 10 days. Easy peasy
Yep as otamctech said, you submit the claim and they send the new phone with a return package. It's so that in-case your broken phone is possibly operational you can still use it till the new one arrives.
Related
Only had my dang phone for about 2 weeks and already scratched the screen and thumb pad! Im a total perfectionist so u know this is killing me and thinking of calling att with some bs and getting a new one since im still in the 30 day period. This screen at first look thick like it was bulletproof glass and thought it would be extra durable compared to the tilt and 8525, guess not. I keep my phone all day in that modaco armor case which works perfectly but somehow seemd to scratch it up already. Can the stylus scratch the screen? I dont press hard but theres a scratch going vertical right where the scroll bar is on the screen thinking the stylus caused that one.
How about u guys?
deeznuts said:
Only had my dang phone for about 2 weeks and already scratched the screen and thumb pad! Im a total perfectionist so u know this is killing me and thinking of calling att with some bs and getting a new one since im still in the 30 day period. This screen at first look thick like it was bulletproof glass and thought it would be extra durable compared to the tilt and 8525, guess not. I keep my phone all day in that modaco armor case which works perfectly but somehow seemd to scratch it up already. Can the stylus scratch the screen? I dont press hard but theres a scratch going vertical right where the scroll bar is on the screen thinking the stylus caused that one.
How about u guys?
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Lol Its funny that I'm reading this because I'm in the process of exchanging my old fuze (2 weeks old) due to "random restarts". I just received the new one and I think I'll open it when my new case and screen protector arrives. I'm just beating up the old one for now since they gave me a month to return it.
DrzNight said:
Lol Its funny that I'm reading this because I'm in the process of exchanging my old fuze (2 weeks old) due to "random restarts". I just received the new one and I think I'll open it when my new case and screen protector arrives. I'm just beating up the old one for now since they gave me a month to return it.
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Haha, that was the excuse i was gonna use to return mine that works fine along with saying the tf3d isnt always working, haha! So in the 30 day window do u call then go to the store to pick up ur new one or do they mail it to u like a normal exchange?
I was thinking of getting a screen protector but they always look wack and almost can never get every single air bubble out. Even the expensive ones and seeing that extra layer on the screen kinda bugs. Idk?
deeznuts said:
Haha, that was the excuse i was gonna use to return mine that works fine along with saying the tf3d isnt always working, haha! So in the 30 day window do u call then go to the store to pick up ur new one or do they mail it to u like a normal exchange?
I was thinking of getting a screen protector but they always look wack and almost can never get every single air bubble out. Even the expensive ones and seeing that extra layer on the screen kinda bugs. Idk?
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In my case Amazon mailed it to me because that is technically the "store" from which I brought it from but in any other case you go back to the store and feed them that excuse (they won't doubt you at all). I'm debating about the screen protector but I'm OCD about not having something perfect but I think Im just going to go with the seidio innocase and clip combo. Before the fuze I had a tmobile sidekick slide which I treated just like I am with the fuze and was able to sell it for 10 more bucks than what I bought it for after using it for a year (goes to show)
Re: screen scratches, When I had my diamond I would sometimes use the back of my finger to swipe the screen with and actually scratched it with my nail. Was trying to avoid finger grease. Worked a charm till the scratches appeared. On my pro, I'm extra careful.I also hate screen protectors. Always look whacked to me. I use the stylus prolly 80% of the time.
I drive for fedex, and my fuze (no screen protector, no case) has taken a beating. I usually keep it in my shirt
pocket, and it often falls out screen first on: diamond plate aluminum flooring, concrete, rainy asphalt parking lots.... i think you get the picture. Still running strong. i think its had an effect on the home, send, and left keys; i have to press exactly in the right spot to get the intended keypress.
Fuze is definitely tough.
PS. Already got bodyguardz, and pouch type case for my replacement.
weaselcossey said:
I drive for fedex, and my fuze (no screen protector, no case) has taken a beating. I usually keep it in my shirt
pocket, and it often falls out screen first on: diamond plate aluminum flooring, concrete, rainy asphalt parking lots.... i think you get the picture. Still running strong. i think its had an effect on the home, send, and left keys; i have to press exactly in the right spot to get the intended keypress.
Fuze is definitely tough.
PS. Already got bodyguardz, and pouch type case for my replacement.
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I definitely just cringed a little upon looking at that picture lol Hope you have better luck with your replacement.
I have one small scratch that you can only see when the screen is off.
I usually keep it in my pocket, and I also don't like the screen protectors.
I usually keep mine in the pouch thing that came with it. I don't have any major scratches. I clean my screen a lot with a cleaning cloth what I carry around (Clean freak.)
what can i say?
DrzNight said:
I definitely just cringed a little upon looking at that picture lol Hope you have better luck with your replacement.
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i couldn't wait for accessories to come in, had to start using the fuze immediately because:
1. i'm a fiend
2. tilt died a slow (2 weeks) dr. pepper death
3. wife has the elfin (flashed/tweaked it countless times, now she's happy with it..... 'nuff said)
4. will put my sim in something else, and "drop my fuze in the lake", and pay $125 for another
i knew this would happen with my first, just not that bad
weaselcossey said:
i couldn't wait for accessories to come in, had to start using the fuze immediately because:
1. i'm a fiend
2. tilt died a slow (2 weeks) dr. pepper death
3. wife has the elfin (flashed/tweaked it countless times, now she's happy with it..... 'nuff said)
4. will put my sim in something else, and "drop my fuze in the lake", and pay $125 for another
i knew this would happen with my first, just not that bad
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Why? Just exchange it in for warranty purposes. What you have is just wear and tear >.> A genuine issue would be to flash back the original SPL and crash it by flashing a cooked rom. Even the expert guys won't know what caused it since the original SPL is on there and you get a new free fuze.
Kraize said:
Why? Just exchange it in for warranty purposes. What you have is just wear and tear >.> A genuine issue would be to flash back the original SPL and crash it by flashing a cooked rom. Even the expert guys won't know what caused it since the original SPL is on there and you get a new free fuze.
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1. how long is fuze manuf. warranty? (i'm workin' like 90+ hours a week, so i haven't even opened the book)
2. i don't have a spare phone. so i'd have to send mine in before they shipped the new one? or no?
sorry 'bout my typing, i'm nodding out
EDIT: 3. i could have a new fuze, and an abuzed fuze to experiment with
Lost Or Stolen Claims???
I pay $10 more a month now to have insurance on my fuze. How does this work? Can i just "say" i lost it and pay the $125 fee for a new one and now have 2 fuzes? Does att have anyway of regulating this? I would imagine one could make some decent cash paying $125 for a new fuze then reselling for much more. Anyone know how this works with att?
deeznuts said:
I pay $10 more a month now to have insurance on my fuze. How does this work? Can i just "say" i lost it and pay the $125 fee for a new one and now have 2 fuzes? Does att have anyway of regulating this? I would imagine one could make some decent cash paying $125 for a new fuze then reselling for much more. Anyone know how this works with att?
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ask your local store, or call and ask. they all tell me something different, but when i hear what i want to hear, i get their name, and maybe even record the conversation. but you have to let them know you are recording them, or you might go to jail.
EDIT: why the hell are the google ads trying to sell us k&n intakes?
deeznuts said:
I pay $10 more a month now to have insurance on my fuze. How does this work? Can i just "say" i lost it and pay the $125 fee for a new one and now have 2 fuzes? Does att have anyway of regulating this? I would imagine one could make some decent cash paying $125 for a new fuze then reselling for much more. Anyone know how this works with att?
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If it's anything like the old verizon insurance I use to have, I'm almost positive it is, you can only make 2 claims a year. As for saying you "lost it" you can completely get away with it as long as you don't continue using it with the same sim card (best bet is to sell it, make the 125 back, and have little bit more spending money for accessories).
you guys are crazy. im a bit psychotic about my fuze. no ones allowed to touch it (or even look at it too long) but me, im constantly wiping the finger print smudges and even the dust that lands on it when its just sitting there. i took off the screen protector because it was bubbling up around the ear piece and top corners and it was bugging me because it looked ugly. i think my fuze is better in a more pristine condition than when i took it out of the box. its the best phone ive ever had and i will never have enough money to buy another one.
I put the screen protector on my Touch Pro the moment I took it out of the box.
You should try and get a Zagg screen protector. I ordered a full body protector for my fuze last week and I'm waiting to get it. You can get 50% off until January 19th with the code SHOWSP09. Shipping is also free if you go with ground shipping.
http://www.zagg.com/invisibleshield/htc-fuze-cases-screen-protectors-covers-skins-shields.php
deca329 said:
You should try and get a Zagg screen protector. I ordered a full body protector for my fuze last week and I'm waiting to get it. You can get 50% off until January 19th with the code SHOWSP09. Shipping is also free if you go with ground shipping.
http://www.zagg.com/invisibleshield/htc-fuze-cases-screen-protectors-covers-skins-shields.php
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Interesting! I see someone on here has a video of it too. Gonna look into this thing, just might be the answer for my new fuze after i trade this scratched up sucker back in!
Wow, looks pretty dang amazing! If its as good as it looks on the site then ill probably get this for every phone for now on! Thanks too for the discount code bro, gives me second day shipping for free making up for the price!
Well, I wanted a case for my N1... and found the Amzer-Rubberized-Black-Snap-On-Crystal-Hard-Case... it looked good and so I ordered it from the amzer website... hxxp://amzer.com/Amzer-Rubberized-Black-Snap-On-Crystal-Hard-Case-P86573.htm
my biggest mistake... recd. it 16 days after I placed the order... after constantly nagging their customer support... and the product is miserable... poor quality... does not snap together properly (very tight fit... too tight!!!)... the inside is very rough...
should I get a replacement... well, I'm thinking not... I'll land up wasting more time and money... and get one more unit which will be just as bad...
My advice... stay away from this... get something decent even if you have to pay more... something which is good quality and fits properly!
Amzer and Fommy.com are joke retailers in my opinion. I ordered a case from them, a hard case, which in the pictures on their site showed that it covered the front bottom portion of the phone completely around the trackball. It looked great in the pic as it showed it protected every exposed area of the phone except the screen and trackball. They charged $17 + 5 shipping which I though was a bit high for a hard case but since it covered the whole phone I thought it was worth it. After waiting 2 weeks for delivery what I got was totally different than what was pictured. It's a hard case that covers only the outer front edge of the phone like a crystal case. Not worth more than five dollars on eBay. I went back on there site and noticed that the small image of the case still looks like what i thought I was ordering but if you hover your mouse over the image a larger image appears that is totally different than the smaller. This image was changed after the day I ordered at some point. I talked to a CSR (Fommy.com) and they had no idea what i was talking about and said they would need to look into it and get back to me, that was a week ago. I e mailed Amzer about it and they never responded back (Partner site). The customer service rep did say i could ship it back at my expense. WTF. Theives and con-artists. Do yourself a favor and don't deal with them. Pass it along.
Terrible product...don't even deal with them again!
I just got a similar product from bargaincell via amazon and it does not fit. Granted, I only paid $6 (including shipping) I expected the case to at least fit. It looks like a bad mold. The cover for the face of the N1 does not totally match cover for the back of the device. Four of the five snap on clasp(I hope thats the right term) on the inside of the top cover match the bottom cover. It just one thats out of place therefore its keep the the top cover from snapping completely shut. Bargaincell's invoice states they have a no-hassle return policy.....I will find out if it holds true on Monday.
Well, I decided to contact Amzer regarding the crappy case... got an e-mail back from them after 2 days... they told me to mail it back to them along with a $5 re-shipping fee... WTF!!! I pay to send it to them and I pay the shipping fee for the new one as well... absolute rip-off!!!
STAY AWAY FROM AMZER AND IT'S PRODUCTS!!!!!
I got stinged by them too. They even had the guts to charge me a 15% restocking fee, and I had to call them up 2 weeks later to get my refund because they "forgot" about it...
Amzer and Fommy, avoid like the plaque.
ordered this on friday and got today .. nice case over all better than other cheap cases on ebay. am sick of ebay sellers for cheap cases of no use. finally this is better than other cases that I saw
When I first got my Note 2, I'd accidentally drop it every once in a while. It often would just end up half way out of my shorts pocket while in the car and when I get out, it would fall onto the road. The screen always held up nicely without scratches though, until one time it hit a small sharp rock on the road and cracked. After that, I got a refurbished phone from Asurion and that screen got a crack on it in one light drop. I decided to deal with it rather than pay another $100, but then the charge port stopped working (within a month of getting it) so I got another one for free. This one is a Samsung refurbished which made me think it would be better quality but it still ended up cracking easily (I'm now throwing away my cargo shorts with pockets that easily do this). I'm guessing companies are just using cheap thin glass for the refurbished phones.
Now I'm looking into just using a family member's upgrade to get a G3. Looking at how damaged Note 2s are selling on ebay, this would be much cheaper than getting another refurbished Note 2 anyways. I am looking into insurance for the G3 and saw that Worth Ave Group pays for your phone to be fixed at a local shop or gives you a check for another so I could upgrade, or at least get a new phone. Anyone have recent experiences with them or know of another insurer that does this? Most of the reviews I've seen for Worth are bad, but they are people that expected the accidental insurance to cover wear issues, loss coverage when Worth clearly says they do not cover this, or they switched to a new phone, forgot to notify Worth, and expected them to cover a phone not registered with them.
Now i now they are a pretty well known site for phone accessories, aside from them asking you to pay a ridiculous amount of money for shipping with crap arrival times (2.99 for 10-15 day arrival or 8.99 or 4-5 day arrival) has anyone successfully used them recently? I'd like to grab the official Note 7 Screen protectors they have available (or so they say) but that shipping cost and time, PLUS the horrible comments left by customers on their Facebook have me a bit worried.
Any help?
Yeah, I got the screen protectors in, you want to buy mine? I returned my Note 7 and don't feel like going through the hassle of trying to return them lol.
I did buy mine like a month ago from them, it took a ridiculous amount of time to show up. Never opened mine.
dlang123 said:
Yeah, I got the screen protectors in, you want to buy mine? I returned my Note 7 and don't feel like going through the hassle of trying to return them lol.
I did buy mine like a month ago from them, it took a ridiculous amount of time to show up. Never opened mine.
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Whataya wanting for them?
Ordered mine to California. Came in less than 1.5 weeks even though it was backordered. Enjoying my nice new Official Samsung SC.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
I ordered a spare cable, wireless fast charge stand (official) and the official screen protectors from them at the beginning of September and they arrived pretty quickly. I use MobileFun infrequently (usually only when I order a new device) and I have personally never had an issue with them.
I did have to wait about a week for the screen protectors, the stock update on site was pretty accurate iirc.
On a side note, I found the official screen protectors to be absolutely useless with my choice of case. I bought a large tablet one in the end which I will wrap around the phone. (When I eventually get a bloody replacement...)
Shipping took a while to arrive in Singapore. But otherwise, they pulled through. Guess I'm used to long shipping times.
100% reputable. They ship from the UK, so yea, it has to pass customs, etc. etc. And that's if the item is in stock. I ordered the official Samsung OEM SP's, and I received them in 1.5 weeks. I haven't applied them yet since getting my replacement, but will do it soon. Looking for a case that is SP friendly. My Spigen Neo Hybrid Crystal looks like it may push up the SP a bit.
So, I just received my U11. I've been playing around with it and just getting a feel for it. I ordered a couple cases and a screen protector ahead of time so I could apply it right away. While applying the screen protector, I noticed an odd mark on the curved edge of the screen. Once I was finished, I looked a little closer and it seemed like it was just a smudge. I tried buffing it out to no avail. I ran my fingernail across it and could feel that it was tiny rough spot, like something scuffed it during the machining process. It's hardly noticeable and doesn't interfere with the display, but of course I noticed it and now it's bothering me. I briefly thought about returning it, but knew that would probably make me crazy. Am I wrong for being slightly miffed over a miniscule imperfection on a brand new phone I paid $650 for?
Sounds like you need to contact HTC to see how they will resolve this. Good luck.
Yes, please contact HTC. They should send you a new one.
I feel like a crazy man because it is so insanely tiny that I'm not sure I can even get a decent picture without a magnifying glass and it affects absolutely nothing. My guess is it'll be considered cosmetic damage that won't be covered, but I have no idea. I've never had to return any device, so I think I'm fearing dealing with that process over something so trivial. Would I get another brand new phone or some refurb? I'll try to get a picture and update you on what they say.
You bought from HTC? You have a 30 day return window. No questions asked. You are responsible for shipping.
Just return and rebuy.
Sent from my HTC U11 using XDA-Developers Legacy app
kingofrain said:
I feel like a crazy man because it is so insanely tiny that I'm not sure I can even get a decent picture without a magnifying glass and it affects absolutely nothing. My guess is it'll be considered cosmetic damage that won't be covered, but I have no idea. I've never had to return any device, so I think I'm fearing dealing with that process over something so trivial. Would I get another brand new phone or some refurb? I'll try to get a picture and update you on what they say.
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Had the same thing on my blue u11. Was on the bottom left, corner edge curve.
Didn't bother me at all, but when checking the back, more than half of the back glass had the dreaded "coating issue".
So returned, got a refund and ordered the solar red instead.
I'd recommend to exchange, if it bothers you.
I went through hell trying to get a refund, took 29 days, countless chats and calls, even had to dispute the transaction at one point, will never buy direct from HTC again, all because they refused an exchange, had to return and wait for the refund and buy the device again.
spikeydoo2006 said:
Had the same thing on my blue u11. Was on the bottom left, corner edge curve.
Didn't bother me at all, but when checking the back, more than half of the back glass had the dreaded "coating issue".
So returned, got a refund and ordered the solar red instead.
I'd recommend to exchange, if it bothers you.
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Fidelio_o said:
I went through hell trying to get a refund, took 29 days, countless chats and calls, even had to dispute the transaction at one point, will never buy direct from HTC again, all because they refused an exchange, had to return and wait for the refund and buy the device again.
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That's bad!
I sent mine in, on a Monday. Had refund by the Thursday. Reordered Thursday (as soon as refund arrived) had the replacement in my hands by Friday. Only took 5 days in total from returning the faulty one, to receiving the new one.
This was via HTC UK direct both times.
spikeydoo2006 said:
That's bad!
I sent mine in, on a Monday. Had refund by the Thursday. Reordered Thursday (as soon as refund arrived) had the replacement in my hands by Friday. Only took 5 days in total from returning the faulty one, to receiving the new one.
This was via HTC UK direct both times.
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Man, they gave me hell lol
spikeydoo2006 said:
That's bad!
I sent mine in, on a Monday. Had refund by the Thursday. Reordered Thursday (as soon as refund arrived) had the replacement in my hands by Friday. Only took 5 days in total from returning the faulty one, to receiving the new one.
This was via HTC UK direct both times.
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My Amazing Silver return (unit defective) took a total of 26 days from the time my unit arrived at the return centre until the funds were credited back to my acct.
Even so, I ordered the Solar Red and couldn't be happier with my U11, despite a very flawed returns process on the part of HTC.
My Solar Red came with a scratch on the front of the display. It sucked but I didn't bother about a swap because I was too over the moon about the phone. Sadly my phone couldn't survive being splashed on and I had to send it back anyway because water fogged up the camera lens. They'll just give anyone an ip67 rating these days.