Moto g 4g lte 8gb bug tactile - Moto G Q&A, Help & Troubleshooting

Hello everyone,
since I have my motorola moto g 4g I have a bug from time to time the phone starts to do the work by itself without me touching the screen if someone has an idea or just the problem please .
thank you in advance

Bug Moto G 4G
Hello,
I have my Motorola moto G 4g since 2 days, and I have the same problem. But I think it is not the tactile screen because it is not a random problem.
I see the problem only in this application but not each time. (When I don't touch the screen):
In Gmail: New Email / back.
In Hd explorer: Search / back
In appli menu: Go to widget
In parameter menu: back
I have no idea to resolve that. Thank you for your help and idea.

and another one
Hello.
Same as you guys, 2 weeks I have now the moto g (4g) and every once in a while the screen works on its own. I have noticed though the "default" if I might say comes from the upper left part like if someone was touching it. Does it come from the same part with you?
A member from my family has the same phone and no worries (lucky bastard).
Hoping somebody finds soon a real answer to this, because I'm seriously thinking of getting rid of it....

this has been any issue on every motorola touch screen phone i've owned. i still dont have the moto g but i was worried about getting one because of this exact problem

Moto G 4G ghost touches
takum said:
Hello everyone,
since I have my motorola moto g 4g I have a bug from time to time the phone starts to do the work by itself without me touching the screen if someone has an idea or just the problem please .
thank you in advance
Click to expand...
Click to collapse
Hello everybody,
It seems to me that this is a widespread problem in the new Moto G. Several people in Brazil are having the same problem.
One way to isolate the problem is to enable the "developer options" (search the Internet how to do it, it's easy) and then enable the "show touches" that will visually show every touch on the screen. You will see several ghosts touching the screen, in addition to real ones, there are also false touches.
My Moto G LTE had Android 4.4.4 and I couldn't find solution via software, had to send it to the Motorola service and it has not returned yet. So do not know if the problem has a nice solution.

One more with a buggy tactile screen
Hi everybody,
Finally, I'm happy because I'm not alone!
I've just bought a Moto G 4G and I have exactly the same problems than all of you (except that it's a "french" phone).
I've tried the reset, it did not work.
I send it back for fixing and the problem is still there. I supposed that as it's transient they did'nt see what was the trouble.
I'm really disappointed because the phone is quite good but too often i can't use it properly...
Any news to help me to find a way to fix it? (Motorola don't belive me and suggest that it's an apk problem)

Hey mates...the problem is possibly a kernel issue...reflash stock ROM with the respective kernel for your device and try again...
Cheers mates

Hi itouchable,
Thanks a lot for the advice. I'm not really sure that i know how to do but i will look for. I was expecting that lolipop will solve this problem. Do you think that it may be possible? I saw that generally the change of the custom rom does not eliminate this bug

Mitchbucannon said:
Hi itouchable,
Thanks a lot for the advice. I'm not really sure that i know how to do but i will look for. I was expecting that lolipop will solve this problem. Do you think that it may be possible? I saw that generally the change of the custom rom does not eliminate this bug
Click to expand...
Click to collapse
Alright try anerik lollipop cm12 ROM(or any other) and tell me how it goes.
Good luck

Related

[Q] Moto G Airplane problems on KitKat

Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem? I had guessed that it maybe a problem with an app that may need updating for KitKat support but before I weed out all the apps I thought I would ask here in the hopes someone has had the same problem and has resolved it somehow.
Any help or suggestions would be gratefully recieved.
Thankyou.
midge_5 said:
Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem? I had guessed that it maybe a problem with an app that may need updating for KitKat support but before I weed out all the apps I thought I would ask here in the hopes someone has had the same problem and has resolved it somehow.
Any help or suggestions would be gratefully recieved.
Thankyou.
Click to expand...
Click to collapse
Wow, that's strange
Try rebooting the phone turn it off and on
See if that works
2) See your app list, and LOOK at the less unkown apps and remove them first and see
Best of luck
Krisshp said:
Wow, that's strange
Try rebooting the phone turn it off and on
See if that works
2) See your app list, and LOOK at the less unkown apps and remove them first and see
Best of luck
Click to expand...
Click to collapse
I should have mentioned its running a stock rom, anyway yes I have tried a factory reset as well as a reboot with the same issues, it could be an app but doing a reset should have sorted that out, I seem to remember though that apps reinstalled after reset etc, I will check though and publish any findings thanks Krisshp, in the meantime if anyone else has come across this issue I'd appreciate your thoughts - Thankyou. :fingers-crossed:
midge_5 said:
it could be an app but doing a reset should have sorted that out,
Click to expand...
Click to collapse
Apps aren't able to control Airplane mode directly since Android 4.2.x, so it must be something else.
Probably the SIM is not correctly set.
Take it out and put it back.
Sent from my XT1032 using Tapatalk
Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem?
Click to expand...
Click to collapse
Interestingly mine did the same thing a few days ago , but ( touch wood! ) only once!. Picking up the phone, I noticed that there was no network status. Trying to make a call said 'disable airplane mode'. Turning airplane mode on then off fixed it for me.
Is your phone still locked to Tesco ? mine's unlocked and on giffgaff.
moto g aeroplane mode headache
Moto g 8gb on giffgaff
Since turning on daydream and upgrading to KitKat mine has also done the same. Turned off daydream and rebooted phone so far so good about to go on 2 hour journey will let you know my findings. Fingers crossed. How ever I noticed just before upgrading to this phone that the same thing started to happen in my old c905.coincidence? We are all using the o2 network
I have the same airplane mode / loss of service notification on my 8gb moto g on Talkmobile which is on the voda-uk network.
same problem
I've still got the same problem. Will either turn on airplane mode automatically at random points or usually when I try to make a call. has anybody managed to find a solution?
Check that the SIM is well placed. My SIM is faulty factory and sometimes come off easily when I remove the cover.
It's definitely not the sim. I've only had problems since the update. Sim has been taken out, wiped and put back in.
I've done a factory reset using the software and the power off way. If there is a way to put jellybean back on, that might help. Its just a random glitch to have airplane mode turning itself on randomly.
has anyone found a solution to this?
my phone keeps putting itself into airplane mode since the KK update, it's ruining the experience of this phone for me
Well you have two options. 1- Warranty. 2- Root the phone and try whit a Custom Room's and try out until solve the problem(and lose the warranty). I preferred the first one
Just been looking for more info on this. There's some reports on of similar issues on the Nexus with 4.3 ( and maybe 4.4.2 )
https://code.google.com/p/android/issues/detail?id=58317
https://code.google.com/p/android/issues/detail?id=58495
There's also a couple of threads on the Motorola forums relating to the Moto G ( not sure how many of the posters there are common to here ? )
https://forums.motorola.com/posts/eee23c886b
https://forums.motorola.com/posts/c23d71e3d8?page=1
NB sorry can't post direct links yet!!
im having the same issues on my retail moto g, it's got to be a bug in the kk update as it never happened on jb !
also my sister's tesco moto g is having the same problem
this worked for me
had the same problems when moved from 4.3 UK retail to DE retail.
the issue was fixed when i did a factory reset to my phone.
No problems since.
As i recall the flashall scripts i used to flash stock roms (both UK and DE) do not format /cache and /data partitions.
same problem here and seems to be getting worse,no problems while using wifi but when switching too data it goes into airplane mode,this can happen straight away or go for hours without doing it, really annoying
lots of complaints on the motorola forums and samsungs now so hopefully google are on the case..
quizmaniac said:
same problem here and seems to be getting worse,no problems while using wifi but when switching too data it goes into airplane mode,this can happen straight away or go for hours without doing it, really annoying
lots of complaints on the motorola forums and samsungs now so hopefully google are on the case..
Click to expand...
Click to collapse
I have 5 moto G's here, all upgraded to KitKat, all suffering from the same issues.
Come on moto/google, can we have a fix??!
Update imminent
Just spoken to both Tesco Mobile and also to Motorla help chat, both tell me that the fix has been released and the phone should be updated immininently - heres hoping, as the problem seems to be getting worse every day!
jamesclark said:
Just spoken to both Tesco Mobile and also to Motorla help chat, both tell me that the fix has been released and the phone should be updated immininently - heres hoping, as the problem seems to be getting worse every day!
Click to expand...
Click to collapse
my girls phone has this problem, I have the solution.
Just flash the 4.3 respective radio.img so for example go to the moto g radio and kernel page and expand the 4.3 content box and choose the radio for your region whatever that is you will notice only a few are different, then flash it in either twrp or cwm or in fastboot
fastboot flash radio (filename).img
I personally flashed twrp and the flashed the radio.zip whilst in the custom recovery
if anyone needs help with this PM me
MAKE SURE YOU CHOOSE THE CORRECT RADIO I TAKE NO RESPONSIBILITY FOR BRICKS

Moto G calling issue.

I have been facing a weird issue while answering or making a call. Most often when i answer a call there is the dead silence. Neither other side hear me nor i hear any thing from them. This occur when i make call as well. But when i switch off my mobile and turned it on after 30-40 sec then if i make the call or answer the call then we can talk to each other. And after few hours the above problem shows up again.
Does any one face this issue?
Do you have any solution for this problem?
Please help.
Wow! I thought I'm the only one! And I was blaming my network!
Really irritating issue, this
-sent from my little moto beast
No you are not chases alone with this error.
This error has also been addressed already more often in this forum.
But no developer or better trained Android user takes this really seriously.
Why ??? No Idea !!
Maybee only 200 or 300 Moto G user Worldwide with this Failure is no biggi.
User Flash Failure or something
This is Development
Sorry Xda for my Google Translated Englisch but it sucks , that every Thread , over this failure got not answered or something.
Someone here must still have an idea to fix this error, or not ???
You need logctas or something to investigate this failure ??
Say what you need , and i will send it to you.
Greetz
I am going to factory restore my system and see if that work. If not i would switch the os to cm or update my rom to 4.4.3 and even if that won't help then i would be waving bye to my moto g . Its really annoying and it made the phone unusable .
Factory Rom flash over Fastboot , would not fix this f...... failure for me.
Im on single sim (Amazon purchased German Xt 1032 )
Gesendet von meinem Moto G mit Tapatalk
b1082 said:
Factory Rom flash over Fastboot , would not fix this f...... failure for me.
Im on single sim (Amazon purchased German Xt 1032 )
Gesendet von meinem Moto G mit Tapatalk
Click to expand...
Click to collapse
Would you please flash the CM 11 Rom and let me know if it does solve your problem?
factory reset doesn't solve the issue.. it happens often and im tired of reseting and i posted a thread too.. no solution
Yeap same failure on latest CM 11 Nightly , failure still exists (clean flash)
My microphone still dubbed on calls.No one can here me clearly
Maybee e driver failure???
Possible on Android ???
I will try to fix the bug today if possible else i will sell my phone and switch to something better. May be nexus 5.
Possible Solution
@b1082
I read somewhere its due to phone freezing on mute state so its dead silence on the either end. Would you please perform following two possible solution if they really work for us or not?
1. While calling if there is dead silence please consider clicking volume up and down button. It might trigger our device from mute state.
2. Consider keeping the volume one click below the max as number of people has mentioned that had help them to avoid the issue.
Please let me know if these solution does help you.
P.S: I would have done it by myself but i don't have moto g at the moment.
Best of luck. :good:
utsavkoju said:
@b1082
I read somewhere its due to phone freezing on mute state so its dead silence on the either end. Would you please perform following two possible solution if they really work for us or not?
1. While calling if there is dead silence please consider clicking volume up and down button. It might trigger our device from mute state.
2. Consider keeping the volume one click below the max as number of people has mentioned that had help them to avoid the issue.
Please let me know if these solution does help you.
P.S: I would have done it by myself but i don't have moto g at the moment.
Best of luck. :good:
Click to expand...
Click to collapse
bad luck, dead silence during calls happened to me twice today, pressing volume up and down didnt help... keeping it one point less was not helpful too.. am gettin mad due to this.. :banghead:
Sent from my XT1033 using XDA Premium 4 mobile app
dixan43 said:
bad luck, dead silence during calls happened to me twice today, pressing volume up and down didnt help... keeping it one point less was not helpful too.. am gettin mad due to this.. :banghead:
Sent from my XT1033 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think we are left with faulty products by Motorola. I would go for nexus now. Damn I did purchase Motorola at the first place.
utsavkoju said:
I think we are left with faulty products by Motorola. I would go for nexus now. Damn I did purchase Motorola at the first place.
Click to expand...
Click to collapse
lets see wat the new update rectifies...
20:17:26.231 AudioTrack( 1012)
did not receive expected priority boost on time
20:22:38.684 MDMCTBK ( 405)
MdmCutbackHndler,Could not open
This two syslogs found i today with AndroidTuner .
I have no idea whether these two logs are helpfull to fix the low in call mic volume.
But maybe someone here on XDA has an idea.
I thank you in advance for your work.
(Amazon purchased XT1032 with latest Cm11 Nightly)
same problem here x1033 dual sim model also, first time encounter after 2 month of use but for now regularly.
but i came across may some solution as i not having this problem for last 1 week.
for that u have to change a developer setting under developer option.
Developer options---select runtime--now u see 2 option use dalvik is default one, but this time u need to change to--->>USE ART option
system will ask for reboot
reboot it, will take some time to reboot please have patience .(u can see android upgading on reboot screen)
after successful reboot use it for 1 week at least then post your result here.
I never had any such issue with my Moto G, I have been on Dalvik and ART both for months and never had issue in either of the case.

[Q] Horrible performance after Lollipop update - what to do?

Hello guys
I updated a Moto G and it was not responding well at all, so I wiped the Cache ... but the problem is still there.
The keyboard gets stuck; or the keyboard comes up but can't type; or apps not responding, and not able to switch between apps... generally very glitchy and unresponsive. I had thought lollipop would be better on the Moto G, but I know how terrible it was on my Nexus 7...
What to do, are you guys getting performance as good/better than kitkat, or is lollipop a no-no on Moto G?
Also, I am guessing the only thing I can now do is to do a factory reset/wipe... which my sister will not be happy about... is there anything else I can try before that.
The phone is not rooted, not customised at all.
tx
Mark.

Notification drawer problem

Hi,
I recently purchased moto g 3rd gen phone. The notification drawer keeps on popping in and out itself. This happens even when the phone is in idle state or in the app menu.
I have updated the phone and even tried factory reset but the problem persists.
Any help would be appreciated.
You are the first one with this problem (i think), so there is verry little information about this bug.
i cant help you sorry
(maybe if you in to a adventure: try flashing a custom rom like Cyanogenmod)
I just got my Moto G3 yesterday (16 GB model, XT1541, Android 5.1.1) and I have the same problem. I've already done a factory reset but basically this problem was there when I first switch on the phone.
Any help is appreciated, this is really getting on my nerves...
Sounds like a bad touchscreen, no?
Sent from my MotoG3 using Tapatalk
That's what I thought at first, too. But it simply happens without anything touching the phone/screen.
I'd say it's a bug that some software (installed on the phone already - I had this bug after just switching on the brand new phone) is causing.

Touch Isn't working *Screen NOT cracked*

Hello, so i had my OnePlus one for a while and just recently i dropped it lucky the screen didn't crack and opens up just fine but the touch stopped working is there a fix for this? And how do i go about it.. I'm currently in Egypt so there isn't really any replacements and anyone who knows much about this device to be able to repair it at a decent price. I would like to fix it on my own, and i honestly hope its just a wire unplugged or something..
Thanks.
Rexee said:
Hello, so i had my OnePlus one for a while and just recently i dropped it lucky the screen didn't crack and opens up just fine but the touch stopped working is there a fix for this? And how do i go about it.. I'm currently in Egypt so there isn't really any replacements and anyone who knows much about this device to be able to repair it at a decent price. I would like to fix it on my own, and i honestly hope its just a wire unplugged or something..
Thanks.
Click to expand...
Click to collapse
hi firstly tell me what trouble shooting have you done and secondly what rom are you on is it stock or custom
kallum7 said:
hi firstly tell me what trouble shooting have you done and secondly what rom are you on is it stock or custom
Click to expand...
Click to collapse
I was on a Custom rom i forgot the name but i think it was Tuga its been a while since i last used the phone due to the issue. But the touch screen didn't work in recovery either.
Rexee said:
I was on a Custom rom i forgot the name but i think it was Tuga its been a while since i last used the phone due to the issue. But the touch screen didn't work in recovery either.
Click to expand...
Click to collapse
please follow this https://forum.xda-developers.com/oneplus-one/general/guide-unbrick-oneplus-one-t3013732 and when it says it is only for hard bricks a=only still use it
Rexee said:
Hello, so i had my OnePlus one for a while and just recently i dropped it lucky the screen didn't crack and opens up just fine but the touch stopped working is there a fix for this? And how do i go about it.. I'm currently in Egypt so there isn't really any replacements and anyone who knows much about this device to be able to repair it at a decent price. I would like to fix it on my own, and i honestly hope its just a wire unplugged or something..
Thanks.
Click to expand...
Click to collapse
If you're screen stopped working after dropping it, it is most likely damaged. Dropping it will not cause any rom to malfunction and stop touch from working. It may be a loose connection, or if you got the device used from somewhere, the screen may have once been replaced and the replacement may not be as good as the original (which by no means was perfect either).
It happened to me. Open your opo, disconnect and then reconnect the screen.

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