Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem? I had guessed that it maybe a problem with an app that may need updating for KitKat support but before I weed out all the apps I thought I would ask here in the hopes someone has had the same problem and has resolved it somehow.
Any help or suggestions would be gratefully recieved.
Thankyou.
midge_5 said:
Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem? I had guessed that it maybe a problem with an app that may need updating for KitKat support but before I weed out all the apps I thought I would ask here in the hopes someone has had the same problem and has resolved it somehow.
Any help or suggestions would be gratefully recieved.
Thankyou.
Click to expand...
Click to collapse
Wow, that's strange
Try rebooting the phone turn it off and on
See if that works
2) See your app list, and LOOK at the less unkown apps and remove them first and see
Best of luck
Krisshp said:
Wow, that's strange
Try rebooting the phone turn it off and on
See if that works
2) See your app list, and LOOK at the less unkown apps and remove them first and see
Best of luck
Click to expand...
Click to collapse
I should have mentioned its running a stock rom, anyway yes I have tried a factory reset as well as a reboot with the same issues, it could be an app but doing a reset should have sorted that out, I seem to remember though that apps reinstalled after reset etc, I will check though and publish any findings thanks Krisshp, in the meantime if anyone else has come across this issue I'd appreciate your thoughts - Thankyou. :fingers-crossed:
midge_5 said:
it could be an app but doing a reset should have sorted that out,
Click to expand...
Click to collapse
Apps aren't able to control Airplane mode directly since Android 4.2.x, so it must be something else.
Probably the SIM is not correctly set.
Take it out and put it back.
Sent from my XT1032 using Tapatalk
Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem?
Click to expand...
Click to collapse
Interestingly mine did the same thing a few days ago , but ( touch wood! ) only once!. Picking up the phone, I noticed that there was no network status. Trying to make a call said 'disable airplane mode'. Turning airplane mode on then off fixed it for me.
Is your phone still locked to Tesco ? mine's unlocked and on giffgaff.
moto g aeroplane mode headache
Moto g 8gb on giffgaff
Since turning on daydream and upgrading to KitKat mine has also done the same. Turned off daydream and rebooted phone so far so good about to go on 2 hour journey will let you know my findings. Fingers crossed. How ever I noticed just before upgrading to this phone that the same thing started to happen in my old c905.coincidence? We are all using the o2 network
I have the same airplane mode / loss of service notification on my 8gb moto g on Talkmobile which is on the voda-uk network.
same problem
I've still got the same problem. Will either turn on airplane mode automatically at random points or usually when I try to make a call. has anybody managed to find a solution?
Check that the SIM is well placed. My SIM is faulty factory and sometimes come off easily when I remove the cover.
It's definitely not the sim. I've only had problems since the update. Sim has been taken out, wiped and put back in.
I've done a factory reset using the software and the power off way. If there is a way to put jellybean back on, that might help. Its just a random glitch to have airplane mode turning itself on randomly.
has anyone found a solution to this?
my phone keeps putting itself into airplane mode since the KK update, it's ruining the experience of this phone for me
Well you have two options. 1- Warranty. 2- Root the phone and try whit a Custom Room's and try out until solve the problem(and lose the warranty). I preferred the first one
Just been looking for more info on this. There's some reports on of similar issues on the Nexus with 4.3 ( and maybe 4.4.2 )
https://code.google.com/p/android/issues/detail?id=58317
https://code.google.com/p/android/issues/detail?id=58495
There's also a couple of threads on the Motorola forums relating to the Moto G ( not sure how many of the posters there are common to here ? )
https://forums.motorola.com/posts/eee23c886b
https://forums.motorola.com/posts/c23d71e3d8?page=1
NB sorry can't post direct links yet!!
im having the same issues on my retail moto g, it's got to be a bug in the kk update as it never happened on jb !
also my sister's tesco moto g is having the same problem
this worked for me
had the same problems when moved from 4.3 UK retail to DE retail.
the issue was fixed when i did a factory reset to my phone.
No problems since.
As i recall the flashall scripts i used to flash stock roms (both UK and DE) do not format /cache and /data partitions.
same problem here and seems to be getting worse,no problems while using wifi but when switching too data it goes into airplane mode,this can happen straight away or go for hours without doing it, really annoying
lots of complaints on the motorola forums and samsungs now so hopefully google are on the case..
quizmaniac said:
same problem here and seems to be getting worse,no problems while using wifi but when switching too data it goes into airplane mode,this can happen straight away or go for hours without doing it, really annoying
lots of complaints on the motorola forums and samsungs now so hopefully google are on the case..
Click to expand...
Click to collapse
I have 5 moto G's here, all upgraded to KitKat, all suffering from the same issues.
Come on moto/google, can we have a fix??!
Update imminent
Just spoken to both Tesco Mobile and also to Motorla help chat, both tell me that the fix has been released and the phone should be updated immininently - heres hoping, as the problem seems to be getting worse every day!
jamesclark said:
Just spoken to both Tesco Mobile and also to Motorla help chat, both tell me that the fix has been released and the phone should be updated immininently - heres hoping, as the problem seems to be getting worse every day!
Click to expand...
Click to collapse
my girls phone has this problem, I have the solution.
Just flash the 4.3 respective radio.img so for example go to the moto g radio and kernel page and expand the 4.3 content box and choose the radio for your region whatever that is you will notice only a few are different, then flash it in either twrp or cwm or in fastboot
fastboot flash radio (filename).img
I personally flashed twrp and the flashed the radio.zip whilst in the custom recovery
if anyone needs help with this PM me
MAKE SURE YOU CHOOSE THE CORRECT RADIO I TAKE NO RESPONSIBILITY FOR BRICKS
Related
Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app
Nexus04 said:
Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated
fergdizzle9090 said:
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated
Click to expand...
Click to collapse
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.
Nexus04 said:
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.
Click to expand...
Click to collapse
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.
soumian said:
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.
Click to expand...
Click to collapse
I should have updated ages ago, the problem was in fact being caused by the sim card. Dont know why it suddenly started playing up but it coincided with the software update to 4.4.4 But my phone was identical and had no problem and my wifes did. Compared to hers my sim was relatively new we eventually ordered a replacement sim and there has been no problem since
Sorry I could not be any more help
i am currently using Resurrection Remix 5.0.2 but was using cm12 nightlys before. The problem is that
the data connection is good but once i loose the connection there is an exclamation mark next to the
signal bar so i presume thats the data lost. It then wont connect again untill i reboot the phone.I have tried
switching on and off data but still no joy..This never happened on kitkat. I thought the problem was CM
related hence why i tried the RR rom but exactly the same is happening. Someone sugested that it could be
the sim card but im not so sure as it works fine before lollipop.I surely can't be the only one experiencing
this? but by the same token i can't find any info on it either ..maybe says something!!
Hope someone can help as i want to stay on lollipop i do like it, maybe the official release will sort it out.
Thank you
harleyfatboy said:
i am currently using Resurrection Remix 5.0.2 but was using cm12 nightlys before. The problem is that
the data connection is good but once i loose the connection there is an exclamation mark next to the
signal bar so i presume thats the data lost. It then wont connect again untill i reboot the phone.I have tried
switching on and off data but still no joy..This never happened on kitkat. I thought the problem was CM
related hence why i tried the RR rom but exactly the same is happening. Someone sugested that it could be
the sim card but im not so sure as it works fine before lollipop.I surely cant be the only one experiencing
this? but by the same token i cant find any info on it either ..maybe says something!!
Hope someone can help as i want to stay on lollipop i do like it, maybe the official release will sort it out.
Thank you
Click to expand...
Click to collapse
It's a ROM issue (radio.img). I was facing same problem on earlier builds of BlissPop ROM, but not no issues..
If you are getting exclamation mark in 2 or more ROMs, then there is problem with your sim-card or the network operator.
I suggest you to contact your concerned network operator and take his help for the same. (If you are facing same issue on 2 or more ROMs, try out Stock ROM CM11s)
Thank you for your reply, so would it be possible to flash a modem from kitkat or would there be compatibility issues with that?
Sent from my A0001 using XDA Free mobile app
did you check your network type and apn settings
So here is the latest update. I replaced the sim card on Saturday, the problem is is still there. I checked me APN settings they are three UK so that's ok. I've tried cm12,resurrection, blispop and now I'm on sabermod. I'm thinking this oneplus doesn't like lollipop, looks like I will have to revert to kitkat for just now until the official release comes out but I can't see that fixing the problem either as I don't seem to see anyone else with this problem.
Thank you for your help folks
Sent from my A0001 using XDA Free mobile app
harleyfatboy said:
So here is the latest update. I replaced the sim card on Saturday, the problem is is still there. I checked me APN settings they are three UK so that's ok. I've tried cm12,resurrection, blispop and now I'm on sabermod. I'm thinking this oneplus doesn't like lollipop, looks like I will have to revert to kitkat for just now until the official release comes out but I can't see that fixing the problem either as I don't seem to see anyone else with this problem.
Thank you for your help folks
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
I'm also with Three and have lost my data connection. They replaced the sim on Tuesday and I'm sure it worked until the old number swapped to the new sim. I have a 321 simcard on order and I'll try that once it arrives. My phone is still running Kitkat.
I had no problems with kitkat, if it lost the connection it automatically connected again when I was back in an area with a signal. But this has got me beat, a new sim card and too many roms to count but still the same problem. I am a lorry driver and cover the whole of Scotland and signal is patchy at best and it's annoying to find out later on in the day that data was off and you didn't receive any messages or emails.. Some of them important..
Sent from my A0001 using XDA Free mobile app
harleyfatboy said:
I had no problems with kitkat, if it lost the connection it automatically connected again when I was back in an area with a signal. But this has got me beat, a new sim card and too many roms to count but still the same problem. I am a lorry driver and cover the whole of Scotland and signal is patchy at best and it's annoying to find out later on in the day that data was off and you didn't receive any messages or emails.. Some of them important..
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
I have exactly the same problem.
I'm from Spain.
I've discovered that if i set network type to LTE it seems to work right.
Today I've moved from blisspop to temasek.
The 3g reconnect doesn't work, as always.
I turn data and wifi off when I sleep so tomorrow I will confirm if LTE works also with temasek.
my connection has always been set on LTE but never makes any difference
At the weekend I installed the official OxygenOs, I have been driving all day and had to reboot the phone 4 times because of this problem, I did half wish that when an official release came it would maybe sort out the problem but no joy. So I can only think it's to do with the oneplus. I'm at a loss now and seriously don't want to go back to kitkat but it looks like this will be the only solution to the problem..
harleyfatboy said:
my connection has always been set on LTE but never makes any difference
At the weekend I installed the official OxygenOs, I have been driving all day and had to reboot the phone 4 times because of this problem, I did half wish that when an official release came it would maybe sort out the problem but no joy. So I can only think it's to do with the oneplus. I'm at a loss now and seriously don't want to go back to kitkat but it looks like this will be the only solution to the problem..
Click to expand...
Click to collapse
I've tested this night again and if I set network to LTE.
The test I've done is.
- Turn off data and wifi before to sleep.
- Turn off only data when I woke up.
The connection was successful almost inmediately.
Greetings. I ran into similar issue with the CM12s update.
Once I lose the mobile signal for whatever reason, the data connection is not restored. Only way to regain it, is by restarting the phone (haven't tested airplane mode). Sometimes even if I leave WiFi on for long time (overnight), I will not have data connection after turning off the WiFi. I use HSPA connection only, not LTE.
I can not recall having this issue on KitKat. Issue was on the first CM12s update and remains on the second one, both were installed clean, so clean install of the ROM will not fix it. I am not using any custom ROMs or kernels, only TWRP recovery.
Has anyone had such issue and maybe found a solution to this?
Someguyfromhell said:
Greetings. I ran into similar issue with the CM12s update.
Once I lose the mobile signal for whatever reason, the data connection is not restored. Only way to regain it, is by restarting the phone (haven't tested airplane mode). Sometimes even if I leave WiFi on for long time (overnight), I will not have data connection after turning off the WiFi. I use HSPA connection only, not LTE.
I can not recall having this issue on KitKat. Issue was on the first CM12s update and remains on the second one, both were installed clean, so clean install of the ROM will not fix it. I am not using any custom ROMs or kernels, only TWRP recovery.
Has anyone had such issue and maybe found a solution to this?
Click to expand...
Click to collapse
Did you ever get this sorted? I've been having this issue, luckily I always have Wi-Fi at home/uni but there are times when it just won't find a Data connection. This happened right after the CM12 update :/
FazCapone said:
Did you ever get this sorted? I've been having this issue, luckily I always have Wi-Fi at home/uni but there are times when it just won't find a Data connection. This happened right after the CM12 update :/
Click to expand...
Click to collapse
I didn't get it fixed and have switched back to my Note 3.
Someguyfromhell said:
I didn't get it fixed and have switched back to my Note 3.
Click to expand...
Click to collapse
Well decided to a bit of searching, if you go into Settings -> Mobile Network Settings -> Network Operators and manually choose the network rather than the Auto Search option, it seems to have worked for me for the time being.
I am on the same boat as OP. The problems started after updating to Lollipop.
If anyone has found a solution, please let me know. I read about someone installing a 44S modem, but I'm unsure if this will permanently change system files (I wouldn't want it to) and I'm therefore hesitant.
Hi,
.I have moto g 3rd gen which I got a while ago.I had so many issues with the phone at the start.freezing occasionally,sim card frequently rejecting it self.But I got some updates which i installed.then the sim issue and the freezing issue was reduced.Although my phone shows the sim i cant make any calls or receive calls or messages.I tried factory reset which did not help.If I restart the phone it all works for about 5 or 10 mins..after that calling doesn't work.Also if i kept my screen on the calling and other stuff works fine..I also noticed when the problem happens the speaker,OK google feature are also not working.Is there a solution guys?? I would like to know wether this is a software issue or a hardware fault...
Thanks in advance.
SMK196 said:
Hi,
.I have moto g 3rd gen which I got a while ago.I had so many issues with the phone at the start.freezing occasionally,sim card frequently rejecting it self.But I got some updates which i installed.then the sim issue and the freezing issue was reduced.Although my phone shows the sim i cant make any calls or receive calls or messages.I tried factory reset which did not help.If I restart the phone it all works for about 5 or 10 mins..after that calling doesn't work.Also if i kept my screen on the calling and other stuff works fine..I also noticed when the problem happens the speaker,OK google feature are also not working.Is there a solution guys?? I would like to know wether this is a software issue or a hardware fault...
Thanks in advance.
Click to expand...
Click to collapse
looks like a hardware fault, get a replacement otherwise try flashing firmware again from general forum.
creative21 said:
looks like a hardware fault, get a replacement otherwise try flashing firmware again from general forum.
Click to expand...
Click to collapse
Thanks for your reply,
Unfortunately the phone cant be returned because the phone was purchased elsewhere and there isn't a Motorola center from the country im from.Also this happens only when the phone goes to standby.I have to restart the phone again to make it work.Can you be certain that this is a hardware issue and pls do let me know how did you confirmed that this is a hardware fault.
SMK196 said:
Thanks for your reply,
Unfortunately the phone cant be returned because the phone was purchased elsewhere and there isn't a Motorola center from the country im from.Also this happens only when the phone goes to standby.I have to restart the phone again to make it work.Can you be certain that this is a hardware issue and pls do let me know how did you confirmed that this is a hardware fault.
Click to expand...
Click to collapse
I'm not saying it's hw fault but you can check it by reflashing stock rom using this guide.
http://forum.xda-developers.com/showthread.php?t=3187750
it will restore your sw to factory state and if the problem still exists it'll be hw fault
I just updated to Oreo via OTA and the phone worked great for a day. After that, I couldn't make calls and people couldn't call me. My phone would randomly reboot or get stuck on the G logo.
I wiped and reinstalled Oreo, and now the same thing is happening. Plus I see this weird 'colourful static' after trying to make a call, before my phone just shuts off. I tried safe mode and the same thing happens.
Currently in an urgent situation where I need my phone to be functioning, hoping someone here can help.
Thanks
I am having exactly the same issues since the Oreo OTA. If I reboot the phone, the issues go away for a while, but eventually it's back to problems where I'm unable to make/receive calls, screen is flickering (even that colored static you mentioned), lag when unlocking the phone, etc.
Have you found out anything?
erc. said:
I am having exactly the same issues since the Oreo OTA. If I reboot the phone, the issues go away for a while, but eventually it's back to problems where I'm unable to make/receive calls, screen is flickering (even that colored static you mentioned), lag when unlocking the phone, etc.
Have you found out anything?
Click to expand...
Click to collapse
I have no such problems. I am running stock. It is running really smooth. I also have september security update. Unfortunately, only thing I can suggest is factory reset.
rohitece06 said:
I have no such problems. I am running stock. It is running really smooth. I also have september security update. Unfortunately, only thing I can suggest is factory reset.
Click to expand...
Click to collapse
I am also running stock, never rooted, never unlocked the bootlader, also running the september security update. I have factory reset, and I have even run into the issues while using the phone in Safe Mode. There are a number of people with similar issues leaving feedback on Google's issue tracker, but I was hoping to find someone who maybe has found a solution.
erc. said:
I am also running stock, never rooted, never unlocked the bootlader, also running the september security update. I have factory reset, and I have even run into the issues while using the phone in Safe Mode. There are a number of people with similar issues leaving feedback on Google's issue tracker, but I was hoping to find someone who maybe has found a solution.
Click to expand...
Click to collapse
I am sorry to hear that man! I hope you/google figures it out.... may be try flashing the factory image manually.
I'm having the same issues and verizon Chat support told me they are having issues with the OS upgrade and the Pixel. Did the factory reset and everything else. Replacement phone coming now. If it's the Oreo OS, I bet it's going to have the same problem... This is a major problem, as I am a single Dad and have a long drive to get my daughter - do they really want me to text while I drive instead of calling?? This is Day 5 of this issue and 4 trips to their stores.... ugh. Suggestions?
Update
Just wanted to post an update. After factory resetting a few times the problem persisted. I sent it back to my wireless carrier and they sent it to Google. In the meantime I had a loaner phone from my carrier. Google sent back a refirb (it was practically new with new screen and camera), and the issue hasn't come back in the new phone. My suggestion is to send back to your carrier to get a replacement. Good luck!
i am on stock too (from google store), oreo update and have exactly the same problem, it also occurs with "ok google".
after reboot, calls and "Ok google" work perfect so the mic is okay. but sooon after it just stops working and i got randoom reboots.
same is happening in "safe mode"
i did factory reset via android and id did not help.
now i tried a factory reset via boot menu and will check it out.
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
same issue for me too please help
i have the same problem...ziocan...
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
DtwoK376 said:
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
Click to expand...
Click to collapse
This is starting to get interesting. If you have any updates, please let us know.
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
DtwoK376 said:
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
Click to expand...
Click to collapse
That's super interesting to me. Do you know when it happened to you? It really feels quite coincidental to have this happen to a few people.
It happened just 2-3 month ago. First I wasn't able to turn the phone on cause of the WLAN issue. Cause my phone space was locked I wasn't able to authorize myself cause of the disabled connection. After a few tries I put my Sim card inside the phone, and it connected and I could authorize and disable this memory lock. But afterwards it never worked again with my sim card. It seems like it wouldn't even recognize my Sim Card. No Pin question or symbol at the upper front of the display. Nothing. It's really werid and annoying, that something like this happens. I can't believe that it's hardware related.. How would it be possilbe that it's hardawrare related and whe have suddenly the same problems nearly the same time...
I should note that my wife has had her screen replaced before (she dropped the phone and it basically cracked all over). Have you replaced yours?
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
DtwoK376 said:
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
Click to expand...
Click to collapse
I'm wondering if it will be a more widespread problem. I'm going to try and get in touch with HTC and see what they have to say. Will update if I hear back from them.
Okay, that would be great. But I don't have high expectations that they'll answer. Due to the fact that they have stopped there smartphone section for now and no more official updates and stuff like that.
But let's hope die at least...
I have exactly the same issue. It happened yesterday. It was just there, sitting on my desk, one minute it was working and I was checking my e-mail, the next one it was not. The phone now detects no SIM card and if I try to enable wi-fi it just hangs in "enabling" status for some time until it gives up and disables it again. I am not 100% sure, but I think I also had a short time in which wifi was no longer working and the SIM connection still was, I remember seeing the 4G logo and maybe I even browsed the internet for a short while. By the way, I have not replaced my screen. Now I know that I can probably spare myself the hassle of doing a hard reset.
It is really suspicious that this weird problem is happening to several people within a short time frame. It would be cool to hear if HTC has anything to say, but I am also not expecting anything from them now, especially for a phone which is out of warranty.
In case it can help, as the author reported, bluetooth still works and it is possible to connect the phone to the internet using bluetooth tethering on another phone (the good old M8 helped here ). This doesn't solve the issue, but is much better than nothing, most apps will work and it is easier to make a controlled migration to another phone.
Any news here?
Same issue here!!! Help!!!
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
Same issue here!!! Help!!!
I have the same issue with a U11+ bought in Germany (I know, other model but hey). I have tried using the other sim slot and using another (definitely working) sim. WiFi doesn't work either. My phone has no visible damage (not even scratches) and no parts were replaced. I can't remember it ever getting wet either. For me it stopped working on 2. of September.
Sorry guys. HTC were really slack at getting back to me, and unfortunately they want me to send the phone in to get it inspected. I know it's out of warranty and since my wife is well and truly into her Huawei P30, this phone is unfortunately going to just have to remain this way. Sorry for not having any better info.
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
[email protected] said:
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
Click to expand...
Click to collapse
It seems there's no way without replacing hardware to fix it. But if we don't know what causes this error we cannot proceed.
I tried the same things as you did. Also unlocked bootloader. My device is starting but I cannot proceed to the main menue cause of no internet connection. I'd love to try a custom rom. That's the only thing missing.
Also if the phone is rooted there are WIFI Error fixing apps and check.
I have bought myself a OnePlus 7T pro MClaren edition and I'm really happy with it. But also I don't want to accept that the htc just died from nothing.
Same issue here, happend a few months ago and after a week the phone started working. Now again no SIM detected and wifi won't connect.