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[Q] Another Strange issue - No Voice in Incoming calls

Issue : When I attend an incoming call, I'm not able to hear the other party's voice. I can hear only my own voice back, but they say they can hear me just fine.
Contrast : No such issue when I make an outgoing call. All voices are just very fine.
When it started : Went back to stock 2.3.5 Indian ROM and restored from the Titanium backup taken while on Titanium S V2.1. But this is just the lst thing i remember doing before the issue.
Troubleshoots tried:
Software: Factory reset, on stock 2.3.5, and Titanium Rom with nothing installed other than the pure base OS.
Hardware : tried cleaning the mic opening (ya i know, but just a try), clicked the volume rocker a few times during the call.
Both did not help.
Google: There were 3-4 exactly similar issues on other models, but no one could find a fix, nor an update on how it went.
I dont think this is a hardware issue as the voice is fine when I make the call.
Guys... help me out....

Now that's weird. Don't worry we'll try to solve it.
Further you can troubleshoot by:
1. To rule our any possibility of the Receiving speaker being faulty, open your dialer and input this code (*#0*#). Now select 'Receiver(White)' from it. You should hear continuous sound from your Receiving Speaker, if not then its not working.
2. Trying to make a call using a landline phone so as remove the possibility of caller having any network issues and use a SIM from a different network provider on your handset to ascertain if its a network problem.
3. Is there a small popup with a heading something like 'In call volume' when using the volume rocker while receiving an incoming call ?
4. And does it at least show increase or decrease in the bar on the popup of 'In Call volume' graphically when you press corresponding volume rocker keys ?
Do post here what were the outcomes and also if you find what was wrong.

Thanks for your suggestions, Eagle..
1. To rule our any possibility of the Receiving speaker being faulty, open your dialer and input this code (*#0*#). Now select 'Receiver(White)' from it. You should hear continuous sound from your Receiving Speaker, if not then its not working.
Ans: Sound recieving perfectly. (too loud actually ;-) )
2. Trying to make a call using a landline phone so as remove the possibility of caller having any network issues and use a SIM from a different network provider on your handset to ascertain if its a network problem.
Ans: Tried from almost a dozen networ/phone cominations. No joy.
3. Is there a small popup with a heading something like 'In call volume' when using the volume rocker while receiving an incoming call ?
Ans : Yes, the usual volume level bar appears.
4. And does it at least show increase or decrease in the bar on the popup of 'In Call volume' graphically when you press corresponding volume rocker keys ?
Ans : Yes, the volume works fine. I can hear my own voice back very clearly, both in the headset and loud speaker .
Nothing works so far.. any other software related issue sthat u can think of..?

So one thing for sure your receiving speaker works fine and so is your volume rocker.
Usually most of the software related issues should be resolved when you clear cache, clear dalvik cache, factory reset, flash stock ROM and kernel on your handset.
I think you have already done all of these, right ?
I think some thing is wrong with your radio i.e. motherboard, you might have to go to the service center.

The problem may also be due to use of faulty Jack headphone, that galaxy R has.
Do check for that...!!
This problem stated in http://forum.xda-developers.com/showthread.php?t=1455339

'cooleagle' said:
So one thing for sure your receiving speaker works fine and so is your volume rocker.
Usually most of the software related issues should be resolved when you clear cache, clear dalvik cache, factory reset, flash stock ROM and kernel on your handset.
I think you have already done all of these, right ?
I think some thing is wrong with your radio i.e. motherboard, you might have to go to the service center.
Click to expand...
Click to collapse
I was in office all this while and all i tried was restoring my CWM backups of all the ROMs I had and then making factory reset, clear cache of it.
Just reached home and flashed the stock 2.3.6 XWLA4 via Odin and made a factory reset, clear cache with nothing on it.. and guess what ?!
IT WORKED...
so far tried from a landline and a mobile, and mic works.. testing still going on..
The only only difference i could find was.. all my backups had root and now since I flashed via Odin, its unrooted and thats the only diff..
Cooleagle/anyone, do you think that could have made the difference..

vipul12389mehta said:
The problem may also be due to use of faulty Jack headphone, that galaxy R has.
Do check for that...!!
This problem stated in http://forum.xda-developers.com/showthread.php?t=1455339
Click to expand...
Click to collapse
OH MAN !!!!!
that was exactly the problem....
plugged in my headphone, plugged out and the NEXT CALL.... the problem recurred. as mentioned in the other thread, i plugged in and out the headphone a couple of times (without reboot) and then it started working..
I never knew the headphone jack of SGR had a regular problem like this...
I never used a hands-free for calls and only a couple of days back started listening songs from phone..
But i still wonder how after every CWM restore, followed by a reboot, did not solve the problem before..
Thanks a lot dude...

vipul12389mehta said:
The problem may also be due to use of faulty Jack headphone, that galaxy R has.
Do check for that...!!
This problem stated in http://forum.xda-developers.com/showthread.php?t=1455339
Click to expand...
Click to collapse
Thanks for posting that.
In his case it was not working for outgoing as well as incoming calls but in sarun's case he could use the handset for outgoing calls.
So it seems to affect selectively and not the same in every case.
Do you think I should put this in the FAQ's because it seems some handsets have this bug ?

'cooleagle' said:
Thanks for posting that.
In his case it was not working for outgoing as well as incoming calls but in sarun's case he could use the handset for outgoing calls.
So it seems to affect selectively and not the same in every case.
Do you think I should put this in the FAQ's because it seems some handsets have this bug ?
Click to expand...
Click to collapse
Yea Cool_eagle.
Put in FAQ, but in exception cases or under some other heading, coz it will give wrong impression to users. As the user might take it that this problem occurs on all Galaxy R. (I am not facing this error on my handset)
Also put that Galaxy R shutdown immideatly when it tries to access the network.
Put the heading as some known problems with Galaxy R

vipul12389mehta said:
Yea Cool_eagle.
Put in FAQ, but in exception cases or under some other heading, coz it will give wrong impression to users. As the user might take it that this problem occurs on all Galaxy R. (I am not facing this error on my handset)
Also put that Galaxy R shutdown immideatly when it tries to access the network.
Put the heading as some known problems with Galaxy R
Click to expand...
Click to collapse
That Good Idea, please update these in FAQ's with possible solutions so that no need to Google it, users can try these solutions if some one facing these kind of problems.

Fine I'll put this in the FAQ's asap with the 3G Data recording bug.

Oh mann.... This doesnt seem to fix permanently at all... I did not use a headphone since morning, but still mic issue continues very often. Had to reboot after every call...
Sent from my GT-I9103 using xda premium

sarun_biotech said:
Oh mann.... This doesnt seem to fix permanently at all... I did not use a headphone since morning, but still mic issue continues very often. Had to reboot after every call...
Sent from my GT-I9103 using xda premium
Click to expand...
Click to collapse
So what are you planning to do?
Take it to a service center ?

'cooleagle' said:
So what are you planning to do?
Take it to a service center ?
Click to expand...
Click to collapse
I've never taken any of my gadget to a service center and would never want to.. this thing works some time and troubles sometime.. I'll see for some more days and may be then break my life long fear ofa taking it to a service center...

sarun_biotech said:
I've never taken any of my gadget to a service center and would never want to.. this thing works some time and troubles sometime.. I'll see for some more days and may be then break my life long fear ofa taking it to a service center...
Click to expand...
Click to collapse
Y u afraid of visiting service center?
Sent from my GT-I9103 using XDA

xlm13x said:
Y u afraid of visiting service center?
Sent from my GT-I9103 using XDA
Click to expand...
Click to collapse
Donno y.. Some phobia... Gadgets are never the same once opened... But i have no choice if its unuseable.. Hoping for the best..
Sent from my GT-I9103 using xda premium

sarun_biotech said:
Donno y.. Some phobia... Gadgets are never the same once opened... But i have no choice if its unuseable.. Hoping for the best..
Sent from my GT-I9103 using xda premium
Click to expand...
Click to collapse
Dnt worry those guys r trained ur device needs service. Maybe they will flash latest indian rom (ki5) and if prob with hardware will reapir or replace it.
Sent from my GT-I9103 using XDA

xlm13x said:
Dnt worry those guys r trained ur device needs service. Maybe they will flash latest indian rom (ki5) and if prob with hardware will reapir or replace it.
Sent from my GT-I9103 using XDA
Click to expand...
Click to collapse
Which latest Indian ROM buddy ?
Kindly elaborate if there are any differences in the current and the one you are saying ?

'cooleagle' said:
Which latest Indian ROM buddy ?
Kindly elaborate if there are any differences in the current and the one you are saying ?
Click to expand...
Click to collapse
Sorry but i meant to say they will flash stock indian rom and if update is available they will flash updated rom
Sent from my GT-I9103 using XDA

Even i faced this problem. Whem I'm listening to music on headphones and a call comes, I remove the headphones and take the call, and sometimes I cant hear anything. Even outgoing doesnt work.
Pluggin in the headphone and removing it solves the issue most of the time. Else a reboot has worked for me everytime.
If it gets too annoying take it to service center, Even i faced the same fears as u but I finally took it (But that was cos of a different issue)
Keep us posted, Gud luck

[Q] Moto G Airplane problems on KitKat

Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem? I had guessed that it maybe a problem with an app that may need updating for KitKat support but before I weed out all the apps I thought I would ask here in the hopes someone has had the same problem and has resolved it somehow.
Any help or suggestions would be gratefully recieved.
Thankyou.

midge_5 said:
Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem? I had guessed that it maybe a problem with an app that may need updating for KitKat support but before I weed out all the apps I thought I would ask here in the hopes someone has had the same problem and has resolved it somehow.
Any help or suggestions would be gratefully recieved.
Thankyou.
Click to expand...
Click to collapse
Wow, that's strange
Try rebooting the phone turn it off and on
See if that works
2) See your app list, and LOOK at the less unkown apps and remove them first and see
Best of luck

Krisshp said:
Wow, that's strange
Try rebooting the phone turn it off and on
See if that works
2) See your app list, and LOOK at the less unkown apps and remove them first and see
Best of luck
Click to expand...
Click to collapse
I should have mentioned its running a stock rom, anyway yes I have tried a factory reset as well as a reboot with the same issues, it could be an app but doing a reset should have sorted that out, I seem to remember though that apps reinstalled after reset etc, I will check though and publish any findings thanks Krisshp, in the meantime if anyone else has come across this issue I'd appreciate your thoughts - Thankyou. :fingers-crossed:

midge_5 said:
it could be an app but doing a reset should have sorted that out,
Click to expand...
Click to collapse
Apps aren't able to control Airplane mode directly since Android 4.2.x, so it must be something else.

Probably the SIM is not correctly set.
Take it out and put it back.
Sent from my XT1032 using Tapatalk

Hi, After a recent update to KitKat on my Motorola G (Tesco Mobile) the phone randomly goes into airplane mode has anyone else had this problem?
Click to expand...
Click to collapse
Interestingly mine did the same thing a few days ago , but ( touch wood! ) only once!. Picking up the phone, I noticed that there was no network status. Trying to make a call said 'disable airplane mode'. Turning airplane mode on then off fixed it for me.
Is your phone still locked to Tesco ? mine's unlocked and on giffgaff.

moto g aeroplane mode headache
Moto g 8gb on giffgaff
Since turning on daydream and upgrading to KitKat mine has also done the same. Turned off daydream and rebooted phone so far so good about to go on 2 hour journey will let you know my findings. Fingers crossed. How ever I noticed just before upgrading to this phone that the same thing started to happen in my old c905.coincidence? We are all using the o2 network

I have the same airplane mode / loss of service notification on my 8gb moto g on Talkmobile which is on the voda-uk network.

same problem
I've still got the same problem. Will either turn on airplane mode automatically at random points or usually when I try to make a call. has anybody managed to find a solution?

Check that the SIM is well placed. My SIM is faulty factory and sometimes come off easily when I remove the cover.

It's definitely not the sim. I've only had problems since the update. Sim has been taken out, wiped and put back in.
I've done a factory reset using the software and the power off way. If there is a way to put jellybean back on, that might help. Its just a random glitch to have airplane mode turning itself on randomly.

has anyone found a solution to this?
my phone keeps putting itself into airplane mode since the KK update, it's ruining the experience of this phone for me

Well you have two options. 1- Warranty. 2- Root the phone and try whit a Custom Room's and try out until solve the problem(and lose the warranty). I preferred the first one

Just been looking for more info on this. There's some reports on of similar issues on the Nexus with 4.3 ( and maybe 4.4.2 )
https://code.google.com/p/android/issues/detail?id=58317
https://code.google.com/p/android/issues/detail?id=58495
There's also a couple of threads on the Motorola forums relating to the Moto G ( not sure how many of the posters there are common to here ? )
https://forums.motorola.com/posts/eee23c886b
https://forums.motorola.com/posts/c23d71e3d8?page=1
NB sorry can't post direct links yet!!

im having the same issues on my retail moto g, it's got to be a bug in the kk update as it never happened on jb !
also my sister's tesco moto g is having the same problem

this worked for me
had the same problems when moved from 4.3 UK retail to DE retail.
the issue was fixed when i did a factory reset to my phone.
No problems since.
As i recall the flashall scripts i used to flash stock roms (both UK and DE) do not format /cache and /data partitions.

same problem here and seems to be getting worse,no problems while using wifi but when switching too data it goes into airplane mode,this can happen straight away or go for hours without doing it, really annoying
lots of complaints on the motorola forums and samsungs now so hopefully google are on the case..

quizmaniac said:
same problem here and seems to be getting worse,no problems while using wifi but when switching too data it goes into airplane mode,this can happen straight away or go for hours without doing it, really annoying
lots of complaints on the motorola forums and samsungs now so hopefully google are on the case..
Click to expand...
Click to collapse
I have 5 moto G's here, all upgraded to KitKat, all suffering from the same issues.
Come on moto/google, can we have a fix??!

Update imminent
Just spoken to both Tesco Mobile and also to Motorla help chat, both tell me that the fix has been released and the phone should be updated immininently - heres hoping, as the problem seems to be getting worse every day!

jamesclark said:
Just spoken to both Tesco Mobile and also to Motorla help chat, both tell me that the fix has been released and the phone should be updated immininently - heres hoping, as the problem seems to be getting worse every day!
Click to expand...
Click to collapse
my girls phone has this problem, I have the solution.
Just flash the 4.3 respective radio.img so for example go to the moto g radio and kernel page and expand the 4.3 content box and choose the radio for your region whatever that is you will notice only a few are different, then flash it in either twrp or cwm or in fastboot
fastboot flash radio (filename).img
I personally flashed twrp and the flashed the radio.zip whilst in the custom recovery
if anyone needs help with this PM me
MAKE SURE YOU CHOOSE THE CORRECT RADIO I TAKE NO RESPONSIBILITY FOR BRICKS

Moto g 4g lte 8gb bug tactile

Hello everyone,
since I have my motorola moto g 4g I have a bug from time to time the phone starts to do the work by itself without me touching the screen if someone has an idea or just the problem please .
thank you in advance

Bug Moto G 4G
Hello,
I have my Motorola moto G 4g since 2 days, and I have the same problem. But I think it is not the tactile screen because it is not a random problem.
I see the problem only in this application but not each time. (When I don't touch the screen):
In Gmail: New Email / back.
In Hd explorer: Search / back
In appli menu: Go to widget
In parameter menu: back
I have no idea to resolve that. Thank you for your help and idea.

and another one
Hello.
Same as you guys, 2 weeks I have now the moto g (4g) and every once in a while the screen works on its own. I have noticed though the "default" if I might say comes from the upper left part like if someone was touching it. Does it come from the same part with you?
A member from my family has the same phone and no worries (lucky bastard).
Hoping somebody finds soon a real answer to this, because I'm seriously thinking of getting rid of it....

this has been any issue on every motorola touch screen phone i've owned. i still dont have the moto g but i was worried about getting one because of this exact problem

Moto G 4G ghost touches
takum said:
Hello everyone,
since I have my motorola moto g 4g I have a bug from time to time the phone starts to do the work by itself without me touching the screen if someone has an idea or just the problem please .
thank you in advance
Click to expand...
Click to collapse
Hello everybody,
It seems to me that this is a widespread problem in the new Moto G. Several people in Brazil are having the same problem.
One way to isolate the problem is to enable the "developer options" (search the Internet how to do it, it's easy) and then enable the "show touches" that will visually show every touch on the screen. You will see several ghosts touching the screen, in addition to real ones, there are also false touches.
My Moto G LTE had Android 4.4.4 and I couldn't find solution via software, had to send it to the Motorola service and it has not returned yet. So do not know if the problem has a nice solution.

One more with a buggy tactile screen
Hi everybody,
Finally, I'm happy because I'm not alone!
I've just bought a Moto G 4G and I have exactly the same problems than all of you (except that it's a "french" phone).
I've tried the reset, it did not work.
I send it back for fixing and the problem is still there. I supposed that as it's transient they did'nt see what was the trouble.
I'm really disappointed because the phone is quite good but too often i can't use it properly...
Any news to help me to find a way to fix it? (Motorola don't belive me and suggest that it's an apk problem)

Hey mates...the problem is possibly a kernel issue...reflash stock ROM with the respective kernel for your device and try again...
Cheers mates

Hi itouchable,
Thanks a lot for the advice. I'm not really sure that i know how to do but i will look for. I was expecting that lolipop will solve this problem. Do you think that it may be possible? I saw that generally the change of the custom rom does not eliminate this bug

Mitchbucannon said:
Hi itouchable,
Thanks a lot for the advice. I'm not really sure that i know how to do but i will look for. I was expecting that lolipop will solve this problem. Do you think that it may be possible? I saw that generally the change of the custom rom does not eliminate this bug
Click to expand...
Click to collapse
Alright try anerik lollipop cm12 ROM(or any other) and tell me how it goes.
Good luck

[Q] My in call mic broke only speaker phone working after running L for a few days.

I'm really not sure what happened at first I thought it was a software problem but after checking all the roms on my Multirom including my OG stock ROM and it seems to me my mic is broken. I noticed it because I use voice to text and voice search allot and it was working fine on Preview LPX13D and the white Preview LPX13D for the N5 and then it just seemed to stop working at some point. I was going to post this in the Preview LPX13D thread but after testing it in all rom and doing a factory reset to stock unrooted and the problem is still there. so i'm guessing I'am just burnt and have to send my phone back to Google. My step dad gave it to me for xmas last year tho so I don't have the order # and or was not bought by me. I guess I will contact him and see if he will send it back for me. I was posting this to see if there was a solution i was unaware of because I did see a few people posting about the same problem when L first dropped but I didn't see any solutions and i'm guessing most people just sent there's in. If I'am not able to send it back to Google What part should I order to fix it. Is it the Speaker phone part that has both mics on it or the flex cable? Thanks to everyone for their help and advance and to all of the Devs for all their hard work.

NUGZZ420 said:
I'm really not sure what happened at first I thought it was a software problem but after checking all the roms on my Multirom including my OG stock ROM and it seems to me my mic is broken. I noticed it because I use voice to text and voice search allot and it was working fine on Preview LPX13D and the white Preview LPX13D for the N5 and then it just seemed to stop working at some point. I was going to post this in the Preview LPX13D thread but after testing it in all rom and doing a factory reset to stock unrooted and the problem is still there. so i'm guessing I'am just burnt and have to send my phone back to Google. My step dad gave it to me for xmas last year tho so I don't have the order # and or was not bought by me. I guess I will contact him and see if he will send it back for me. I was posting this to see if there was a solution i was unaware of because I did see a few people posting about the same problem when L first dropped but I didn't see any solutions and i'm guessing most people just sent there's in. If I'am not able to send it back to Google What part should I order to fix it. Is it the Speaker phone part that has both mics on it or the flex cable? Thanks to everyone for their help and advance and to all of the Devs for all their hard work.
Click to expand...
Click to collapse
I got that too, definitely same problem. I can't send it to Google too. What to do guys?

maarcnylmz said:
I got that too, definitely same problem. I can't send it to Google too. What to do guys?
Click to expand...
Click to collapse
I ended up sending my phone back I tried everything to fix it.

I am having the same issue. I can't make out what the fault is. I have googled extensively and it could be one of these:
1. Noise cancellation microphone
2. Earphone jack that doesn't recognise when the earphones are removed
3. A hardware malfunction.
The thing is that I have tested all of these.
1. Covering the noise cancellation mic or fiddling with the build.prop makes no difference
2. I have tried to turn off the headphones while they were in using an app from the play store. Didn't solve the problem
3. Installed a noise meter app and when I blow /tap straight on the grill were the mic is house, there is recognition. Also tested using Google voice search. Also recognised some words. Finally, if i make a call and put the phone in speaker mode the person on the other side hears me loud and clear. So not the hardware (I don't think)
I google some more and noticed that a number of phones have this issue not just the Nexus 5. For example the OnePlus One (https://forums.oneplus.net/threads/microphone-problem.91832/page-3), the Moto G (http://www.androidpure.com/how-to-fix-the-no-sound-during-calls-issue-on-the-moto-g/) the HTC One X (http://forum.xda-developers.com/showthread.php?t=2283990), the LG Optimus (http://forum.xda-developers.com/showthread.php?t=2461432) and probably more.
So, could this be a broader problem with Android itself? I have too many questions.
Hopefully somebody brilliant from this forum will see this and apply their genius minds.

i have the same issue, need help

Lucas1 said:
i have the same issue, need help
Click to expand...
Click to collapse
I was unable to find a solution for it. I sent my phone back to Google and got a New one. If you got yours from the play store less than a year ago you maybe able to get them to replace it.

Issues With OPO 64Gb Phone

Hello,
since i bought this phone the call volume is very low, when i call someone or someone calls me i can barely hear them. I set call volume in settings to maximum and that did not help. When i call someone sometimes the mic does not work properly and the person who i called say that my mic has a lot of static and buzzing noise.
Another problem that started about 2 weeks after i got the phone is that it will randomly freeze and then do a hard reboot. I have another friend with the same phone and he says he has never had his phone freeze. i could be on the internet browser or just unlocking the phone to check the time and it would freeze up and restart. I have also tried restoring back to factory settings and also made sure the phone is the newest version of cyanogen mod. This phone freezes at least one to two times a day. anything i can do to fix this or is this phone a lemon and should be RMA'd?? How long will i have to wait for a replacement?? i have heard horror stories about their customer service.

try a different rom
n if that doesn't work
dont be cynical about the service
just contact the authorities

vj_zero said:
try a different rom
n if that doesn't work
dont be cynical about the service
just contact the authorities
Click to expand...
Click to collapse
havent rooted it yet. already have lots of stuff on it so thats not an option until i can find a way to back up everything. i am waiting to see what OPO says i have a ticket open for them.

32adream said:
havent rooted it yet. already have lots of stuff on it so thats not an option until i can find a way to back up everything. i am waiting to see what OPO says i have a ticket open for them.
Click to expand...
Click to collapse
Hi,
Have you tried turning external speakers on and off...
A0001 using XDA Premium HD app

trotos said:
Hi,
Have you tried turning external speakers on and off...
A0001 using XDA Premium HD app
Click to expand...
Click to collapse
tried that and it doesn't seem to help. im going to wait until OPO's tech team says. If i have to root to get better logs through catlog then ill root it and go from there ( as long as rooting doesnt void warranty)

Hope they help you out. And to answer your question about rooting, no it does not void warranty.
Sorry I couldn't be much help.
Goodluck

I would definitely root. I had the same issue with the low volume. I adjusted the mixer path values manually. Search the forum for the volume mod. There is a flash zip version as well. The mic static is likely unrelated. I have not heard that before. Good luck!

Rooting does NOT void your warranty ( in fact good luck with that , the warranty part ... ) Unlocking the bootloader will though. As for the Oppo service, well i hope you are lucky and get an answer... If you are really not happy with it and bought it through Paypal, you would be better contesting the charges.