My screen is black, but my phone is responsive. The capacitive buttons illuminate, the notification lights pulse, I am able to hear sounds, and notifications. It is completely functional as I can lock it, unlock, except I cannot see anything.
Here is video:
youtube video = MGrTQPnrQA0 (Sorry, I don't have 10 posts to submit a URL)
I may start the Rma process; does anyone have any ideas what I can do?
Running stock CM11S, 33R update.
Not rooted, or anything. Straight from the box. Never dropped or abused. This randomly happened this morning.
I *believe* I was able to boot into recovery, wipe partition, and reboot, but that didn't help. When I say I believe I did this, I am guessing because I cannot see anything.
I am unable to get fastboot working.
Your only choice is the RMA process in my opinion.
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TL: DR: Screen sometimes is totally black, but otherwise the screen seems to work fine. Sometimes the phone acts completely normal. Sometimes the phone acts completely normal, but the screen is tinted green, but only after it's booted up. I can access download screen with no issue, most of the time I can get into recovery with out a problem, but not always.
I'm brand new to the GS3, but I purchased it last week on ebay (described as fully functional) since my other phone has been giving me troubles. I received it last Thursday (5/15/14), and it seemed to work fine. I have not been able to activate it yet since I did not have 4G sim card, so I've just been playing with it around the house to make sure it works until I get my 4G card from Verizon in the mail.
So Saturday comes along, and I notice that the screen is all black, but makes the usual sounds when you touch the screen. I pull the battery, and boot it back up. The Samsung logo would come up, but none of the boot animation. Nothing after the Samsung logo. It seems that if I push the power button, the phone seems to be functional, but nothing comes up on the screen. Sometimes if I push the power button a bunch of times, I can get the screen to come on. The screen looked normal, and everything worked fine, until I hit the power button. Back to the black screen. I booted into recovery, cleared the cache and did a factory wipe, and it seemed to be completely normal for a while.
I've noticed that sometimes phone acts completely normal (proper colors, screen turns off and on as it should), sometimes it works normally but the screen is tinted green (power button turns off and on the screen as it should), and sometimes, the screen is totally black, but the touch functions work normally.
Since the screen always works at boot (I can see the Samsung logo clearly and with no color distortion, but sometimes the rest of the boot animation is gone, even though I hear the boot music), and there is also no color distortion in recovery or download mode, am I likely looking at a software issue?
It is not rooted, and completely stock on 4.1.2. EDIT:Baseband is VRBMF1.
I have tried to make my problem as clear as possible, but I will clarify anything if necessary.
Thanks.
I downgraded to VRBMB1 with ODIN, and I still seem to be having the same issue (screen goes black, won't come back on), although the green tint problem hasn't happened yet. As long as I leave the screen on, it works fine. I'm thinking that this might be a problem with the power button, although I don't understand why it would allow me into download mode with no issues, but trouble doing much of anything else. I'm probably going to be sending it back for a refund, but if anyone has any suggestions, I'm more than willing to listen. Thanks.
Looking for a quick fix here as I can't go to the service centre and get a replacement until at least Tuesday, and I need my phone working before then. I'm hoping someone else has had the same problem and can help me out.
My Moto G froze and became unresponsive (while I was refreshing my Gmail inbox) and it would not accept any input. I held down the power button and the power menu opened, however when I tried to power it off, it wouldn't accept my touch input. So obviously the next course of action was to hold down the power button for 10 seconds to force a reboot. The Motorola logo appeared and the phone vibrated... then it did nothing.
I tried this a few times and still nothing happened. I am able to boot into the bootloader, but apart from that, the phone goes only so far into the boot cycle before the screen goes black and does nothing.
Motorola's website suggests that if the Moto G becomes unresponsive, and the regular 10 second reset doesn't work, you should hold the power button for 120 seconds and keep it plugged in to a charger. This didn't work either. As of right now, my phone is just sitting here on my desk with what I would call a 'black screen of death.' Help would be appreciated.
I cannot boot into recovery, I cannot access anything. The phone is stock, unrooted, and running KitKat 4.4.2 without any modifications whatsoever. It's about 5 months old now, so it's still covered by warranty and I don't want to void it.
Narwhal73 said:
Looking for a quick fix here as I can't go to the service centre and get a replacement until at least Tuesday, and I need my phone working before then. I'm hoping someone else has had the same problem and can help me out.
My Moto G froze and became unresponsive (while I was refreshing my Gmail inbox) and it would not accept any input. I held down the power button and the power menu opened, however when I tried to power it off, it wouldn't accept my touch input. So obviously the next course of action was to hold down the power button for 10 seconds to force a reboot. The Motorola logo appeared and the phone vibrated... then it did nothing.
I tried this a few times and still nothing happened. I am able to boot into the bootloader, but apart from that, the phone goes only so far into the boot cycle before the screen goes black and does nothing.
Motorola's website suggests that if the Moto G becomes unresponsive, and the regular 10 second reset doesn't work, you should hold the power button for 120 seconds and keep it plugged in to a charger. This didn't work either. As of right now, my phone is just sitting here on my desk with what I would call a 'black screen of death.' Help would be appreciated.
I cannot boot into recovery, I cannot access anything. The phone is stock, unrooted, and running KitKat 4.4.2 without any modifications whatsoever. It's about 5 months old now, so it's still covered by warranty and I don't want to void it.
Click to expand...
Click to collapse
Can you boot into bootloader mode and use adb command from a pc? If yes, maybe you can try to flash a stock recovery img file via your pc to phone.
echui2014 said:
Can you boot into bootloader mode and use adb command from a pc? If yes, maybe you can try to flash a stock recovery img file via your pc to phone.
Click to expand...
Click to collapse
Would that require unlocking my boot loader though? I don't want to void my warranty, especially considering I did nothing to the phone and it's currently unresponsive.
I am not sure - but my guess is that bootloader needs to be unlocked to install custom recovery to "recover" & backup userdata before flashing the entire original stock firmware; that's usually the first step we see in all those modding guide in different forums online.
How to get into safe mode
www[dot]youtube[dot]com/watch?v=NSHzoSEx8xY
** I am unable to post outside url yet.**
I suppose you can also contact motorola support to see if they can help you recover your data before getting the phone fixed or replaced under their warranty program.
First I want to mention that I'm completely Stock except for the OTA updates up to 4.4.4 No root, or custom kernals or anything, I just haven't needed. Starting two days ago after my update to 4.4.4 I've had kind of an odd issue that I can't pinpoint. At random times that I can't connect to me doing anything my Nexus screen just stays black as if it was off regardless of what I do. Holding down the power button does nothing though it vibrates once after a few seconds. Eventually on it's own at some point it will either reboot or will just work as normal. However after this happens I can't seem to get any text messages. Even though I have connection and can send texts, I won't get any new texts until I manually reboot the phone and even then I'm not sure.
Any ideas on what is going on? My own theory is that maybe it's having little heatstrokes, but I'm not sure how to check that on my phone or how I could solve it if that was it.
Thanks for any info!
Backup everything. Go to recovery and perform a factory reset and see if it fixes it?
Hi Everyone! This is my first forum post anywhere (I'm used to looking at these forums, but not asking questions), as this issue has me completely stumped.
The issue is that every time the Nexus 5 (32 GB - White) is started, no matter what ROM I use, the first screen always works just fine. However, if I were to hit the power button to lock the device, it doesn't unlock. If I hit the bottom arrow, it will immediately lock the screen; when it gets to the "Select Wifi Network" screen, the screen unlocks. At that point, hitting the power button will show a glimpse of the screen, then immediately lock.
If I am in either Clockwork Recovery, or TWRP recovery, there are no issues at all. The issue is only present whenever I am actively in an operating system.
Things I have tried so far: using fastboot to copy over Google's stock images back. They all replicate the issue as well... I was on Android L Preview, and started noticing the issue. First thing I did was try to fastboot the image of the 2nd to latest image (the latest one had knocked out the front facing camera for some reason... lol). I have tried both Clockwork Recovery and TWRP as alternate recovery options and tried to sideload CM 11, and that didn't do anything. I have tried clearing any partition to clear it.
Well, after all of this, I called Google, and they told me I had voided my warranty, so I decided to go ahead and open up my phone to check for any damages, and the water indicator on the inside of the phone was set off (pink). However, there wasn't any damage except for some corrosion (sweat, I am pretty sure), but that which could be found was removed.
I'm at a complete loss. Is there a reason the recoveries would work flawlessly, but the OS fails when you try to use it? Is there a way to truly nuke the entire storage device on the inside, recreate the partitions, reinstall recovery, and maybe have a completely wiping any trace of the OS? It feels like something might be staying in all the erases I have done.
Thanks much for the help in advance!!!
This issue make absolutely no sense to me, and only started yesterday.
First, I am stock, unrooted, no mods, no crazy sideloaded apps, just a good old Nexus 5.
When I go to wake the phone, I have noticed that the lock screen is 100% unresponsive. I cannot enter a pattern lock. I then switched to a PIN lock, thinking maybe there was an issue with the pattern. Again, unresponsive screen. So I took my screen lock off completely, thinking there is maybe an issue with the lock screen in general. Again, even with no lock screen, I cannot swipe screens, open apps, nothing. This also includes the soft keys at the bottom.
I decide to factory reset my phone. I update only my Google apps, and again notice the same issue. The screen is totally unresponsive, but then 2 white lines will flash at the top, and the screen will work.
Once those white lines flash, the screen is completely responsive like normal, there are no other issues until the phone goes to sleep again. Sometimes the little lines flash 2 seconds after waking up, sometimes 30 seconds, sometimes I have to hard reset the phone.
I also am linking to a YouTube video that I recorded of the issue in case I am not making sense.
So can anyone explain this to me? What could cause this issue on a phone that has never been rooted or flashed or anything?
Thanks in advance for the help!
https://www.youtube.com/watch?v=2r3U9MhZuG0&feature=em-upload_owner
Weird. Issue. Maybe you should stick everything from your sd to your pc.
And flash a factory image from fresh install from here - https://developers.google.com/android/nexus/images - if you're lucky the drivers maybe corrupt and not the hardware
Sent from my Android 5.0 Nexus 5
Could also be a loose connection. Maybe the flex cable to from your screen wiggled its way out a bit. I've never seen that before on any phone. I'd back everything up and flash a factory image. If the issue persists, contact Google and see if you can RMA the device.