[Q] Nexus 5 4.4.4 Black Screen/Texting Issues - Nexus 5 Q&A, Help & Troubleshooting

First I want to mention that I'm completely Stock except for the OTA updates up to 4.4.4 No root, or custom kernals or anything, I just haven't needed. Starting two days ago after my update to 4.4.4 I've had kind of an odd issue that I can't pinpoint. At random times that I can't connect to me doing anything my Nexus screen just stays black as if it was off regardless of what I do. Holding down the power button does nothing though it vibrates once after a few seconds. Eventually on it's own at some point it will either reboot or will just work as normal. However after this happens I can't seem to get any text messages. Even though I have connection and can send texts, I won't get any new texts until I manually reboot the phone and even then I'm not sure.
Any ideas on what is going on? My own theory is that maybe it's having little heatstrokes, but I'm not sure how to check that on my phone or how I could solve it if that was it.
Thanks for any info!

Backup everything. Go to recovery and perform a factory reset and see if it fixes it?

Related

G2x continuously rebooting the lg logo screen

My phone runs perfectly fine until I enable Gps location. Once I enable GPS location, it freezes, then it reboots my phone and it slowly do a system check, then it continuously rebooting the lg logo screen. I tried taking out the battery and put it back in, even took out my battery for a day and it still does the same. I'm not sure if it's the hardware problem, but it's a pretty rare case, since I read most of the threads in forums, people said it can be fix once you pull out the battery, but somehow it's not working for me. Anyone knows the reason why? Btw, my phone is not rooted or used any 3rd party program.
Ah. Posted too soon. There's a master reset that I believe is Power and Volume Up. Try that.
Unfortunately, it's still not working. Is there any other possible way? Or else I have to call in and return it.
Try turning off the phone, then press power + vol down and hold it until you see the word android. This should do the factory reset.
efrem989 said:
My phone runs perfectly fine until I enable Gps location. Once I enable GPS location, it freezes, then it reboots my phone and it slowly do a system check, then it continuously rebooting the lg logo screen. I tried taking out the battery and put it back in, even took out my battery for a day and it still does the same. I'm not sure if it's the hardware problem, but it's a pretty rare case, since I read most of the threads in forums, people said it can be fix once you pull out the battery, but somehow it's not working for me. Anyone knows the reason why? Btw, my phone is not rooted or used any 3rd party program.
Click to expand...
Click to collapse
It sounds like the permissions are not correct, or perhaps that your ROM was not flashed correctly. I have seem this problem happen numerous times due to bad firmware flashes or ROM issues. I would just download a new copy of the latest CM 7 ROM or whatever your favorite ROM is and flash it through CWM.
Thanks guys for the help. I found out that you have to hold down first then power button for around 30 second and then the droid animation comes out. I was so close to returning it. Thanks!

Software deadlock on boot

I'm running stock S3 software, and I hit a snag this morning where the phone was stuck in a reboot/deadlock cycle. It would come up to the lock screen, and after about 10 seconds, deadlock. I was getting ready to wipe the phone, when I got a call from my wife during the brief "uptime" of the phone, which seemed to break the deadlock.
I was able to get what data I could off of the data partition (photos, etc), but now it remained stuck on the same issue on boot. Anyone ever see this before? I had to factory reset the device to get it back to normal.
mikecico said:
I'm running stock S3 software, and I hit a snag this morning where the phone was stuck in a reboot/deadlock cycle. It would come up to the lock screen, and after about 10 seconds, deadlock. I was getting ready to wipe the phone, when I got a call from my wife during the brief "uptime" of the phone, which seemed to break the deadlock.
I was able to get what data I could off of the data partition (photos, etc), but now it remained stuck on the same issue on boot. Anyone ever see this before? I had to factory reset the device to get it back to normal.
Click to expand...
Click to collapse
I replaced my phone, it was working fine for a few weeks, and now this bull**** is back. It gets up into the Touchwiz UI, then hangs for a while, and then resets the UI. This keeps happening repeatedly. I have to boot into the stock recovery and wipe the phone.
Does anyone out there know of anything like this? Are there incompatible apps with the S3 and touchwiz that can cause this? Anyway to debug it?
Thanks,
Mike

Weirdest display issue

Hey guys,
I have a really strange display issue with my Galaxy R.
I'm on CM10.1 nightly and already tried different nightlies with factory reset and wipe data/cache.
If the phone is not used for a while (sometimes even after 30 minutes), meaning it is on and screen is off, the display won't turn on anymore.
So I press the power button and the capacitive buttons light up, but the screen stays completely black.
Today I noticed that I can even use the touch screen and I could hear all sounds, I even managed to open the dialer and start typing blindly and it would make the dial sounds.
But whatever I try, the screen won't turn on.
Also, it seems when I'm connected to a charger and/or connected to wifi, this problem doesn't seem to occur.
Then I have no choice but to remove the battery, but then often I can't even start the phone.
Sometimes it takes some minutes, sometimes a really long time until I can start it again.
Usually the battery isn't drained, this only happened once.
This occurs after I dropped the phone twice, so it might be related to that.
(Though before I've also dropped it and this never happened.)
Any ideas?
flash stock ics and see if problem persists.
once i flashed a custom rom and faced this issue, reverted to stock and now my device is running with zero issues.
Nikhil said:
flash stock ics and see if problem persists.
once i flashed a custom rom and faced this issue, reverted to stock and now my device is running with zero issues.
Click to expand...
Click to collapse
I tried to find the stock rom online, but all links seem to be down.
Do you know where I can get it?
wasabah said:
I tried to find the stock rom online, but all links seem to be down.
Do you know where I can get it?
Click to expand...
Click to collapse
You need to register and then download from here.
Thanks for that, I installed newest stock rom.
Could boot fine, set up the phone, put it to the side.
One hour later I checked it - same problem again.
Capacitive buttons flaring up, screen not.
Thanks for that, I installed newest stock rom.
Could boot fine, set up the phone, put it to the side.
One hour later I checked it - same problem again.
Capacitive buttons flaring up, screen not.
Then you should visit SSC. They can only repair your device.

"UIDs on the sytem are inconsistent" error message + deleted data partition

Hey,
yesterday i faced a problem i didn't knew of yet. As i mentioned sometimes, i came from an One M7 2 weeks ago as it didn't work the way it should - camera useless and awful battery life. I rooted the M7, had problems with it and so on - just how it is with a rooted phone + custom roms.
However, due to the DRM i didn't root my Z3 yet. Yesterday i took it out my pocket, thought it was a bit warm.. nevermind. It worked. 30 minutes later i pulled it out again, still warm, and screen wouldn't turn on. I reset it (power and vol+ for those who didn't know), tried to boot again.. well, it took several minutes and finally showed me the attached error message. The system performance was really, really low. Everything stuttered, i couldn't even enter my pin. A few forced reboots later i could finally enter my pin and get into my system only to notice that my data partition wasn't doing fine. I had to set language and so on in the initial setup process, apps kept force-closing in seconds. My own apps were still on the device, however when i tried to open WhatsApp there was no data there, i should have gone through the registration process. The phone froze after seconds each time. I tried to enter the fastboot menu (is it called that way?) while booting to just do a factory reset, didn't find the button combination. So finally, after i found home without navigation from no man's land (sure, why doesn't it happen at home anyway..), i managed to boot it, get through settings and initiate a factory reset. Of course, all the apps were deleted then and i could install all apps like LightFlow again. Had to re-enter all the settings i did in those kind of apps, it was kind of annoying.
So, my questions: Why the hell did this happen to my Z3? Not rooted, didn't even think of it. There wasn't a day on the One M7 without flashing anything and it never happened. It wouldn't have been as bad as it was on the Z3, as i HAD root, could have wiped data in TWRP in a matter of seconds and also had backups of my data, which i of course didn't have for my unrooted Z3.
Is it likely to happen again? Can any app do this on a non-rooted phone? I read a bit about the error, that it would be caused by some apps, but not in the extent as it happened on my phone. Most of the times it would just be an annoying error message.
I got a thing in always getting a defective unit, so i hope it isn't happening again on the Z3
Maybe the internal flash is corrupted/failing. I had a similar issue with my HTC One X I went to nap one day and half hour later it shut down, it restarted but boot looped. Eventually it showed no data partition as being mounted and completely died. They replaced the motherboard.
Better contact Sony, maybe you need a replacement.
Mh, actually that's the least thing i want to do.. I'd have to wait for at least 2 weeks to get it back and chances are that they won't do a thing or damage it (bad experiences with my former Razr i). It works just fine after the factory reset, no errors yet. If it should happen again, i'd of course send it in for repair but i think, until then i will use it normally, with more caution and backups of course.
Probably the cleanest solution HERE

Random screen crashes, freezes, glitches

Hello! I have a stock Android Lollipop 5.0.1 Nexus 5 and for the past week or so I have been experiencing a weird issue.
The device randomly crashes. By "crashes" I mean the screen goes black, but the backlight is still on (it's a lighted black). I can push the power button and it will turn completely black (locked) and if I push it once more it turns lighted black again.
To get the device back into usable state I have to keep the power button pressed until the phone resets. Sometimes I keep it pushed for a full minute and nothing happens, sometimes 10 seconds are enough. Sometimes it will go through the "Google" logo and then stay in the lighted black state until I finally manage to reboot it again. Sometimes it crashes again right after it boots up.
It's weird because a lot of the times it's ok throughout the day and then when I go out in the evening, I take it out of the pocket and I see it crashed. Sometimes it crashes while I actually use it.
Last night it started doing something else: instead of lighted black, the screen is filled with static noise. It doesn't move or anything, it's a still image. Today, when a crash like that occurred, the screen glitched first (random lines on the screen, some parts got moved, really weird). I will get some photos if it happens again.
The problem is that I can't identify what's causing it. There is no particular app or action that I do / use that triggers this. It also doesn't seem to be movement-based, as it sometimes happens while it's sitting still on a table.
I updated to 5.0.1 about a day before this started happening, but I'm still not sure if it's software or hardware-based.
I tried a factory reset and booting into safe mode, none of these helped. I will only consider flashing a custom ROM as a final resort, because I'm not sure if it voids the warranty.
PS: the device is still under warranty, but I'm away for the holidays and will be until the beginning of the next year. And I'd like to have a usable device, especially while I'll be on the road.
Smith_S9 said:
Hello! I have a stock Android Lollipop 5.0.1 Nexus 5 and for the past week or so I have been experiencing a weird issue.
The device randomly crashes. By "crashes" I mean the screen goes black, but the backlight is still on (it's a lighted black). I can push the power button and it will turn completely black (locked) and if I push it once more it turns lighted black again.
To get the device back into usable state I have to keep the power button pressed until the phone resets. Sometimes I keep it pushed for a full minute and nothing happens, sometimes 10 seconds are enough. Sometimes it will go through the "Google" logo and then stay in the lighted black state until I finally manage to reboot it again. Sometimes it crashes again right after it boots up.
It's weird because a lot of the times it's ok throughout the day and then when I go out in the evening, I take it out of the pocket and I see it crashed. Sometimes it crashes while I actually use it.
Last night it started doing something else: instead of lighted black, the screen is filled with static noise. It doesn't move or anything, it's a still image. Today, when a crash like that occurred, the screen glitched first (random lines on the screen, some parts got moved, really weird). I will get some photos if it happens again.
The problem is that I can't identify what's causing it. There is no particular app or action that I do / use that triggers this. It also doesn't seem to be movement-based, as it sometimes happens while it's sitting still on a table.
I updated to 5.0.1 about a day before this started happening, but I'm still not sure if it's software or hardware-based.
I tried a factory reset and booting into safe mode, none of these helped. I will only consider flashing a custom ROM as a final resort, because I'm not sure if it voids the warranty.
PS: the device is still under warranty, but I'm away for the holidays and will be until the beginning of the next year. And I'd like to have a usable device, especially while I'll be on the road.
Click to expand...
Click to collapse
I have none of your issues, try booting the device in safe mode and see if the problems still occure. It must be a or multiple downloaded apps that are causing your issues. Or try a data factory reset and restore/download your apps one by one amd try to identify the culpritt.
gee2012 said:
I have none of your issues, try booting the device in safe mode and see if the problems still occure. It must be a or multiple downloaded apps that are causing your issues. Or try a data factory reset and restore/download your apps one by one amd try to identify the culpritt.
Click to expand...
Click to collapse
I said in the post that I tried both of those things. The crash occurred seconds after booting in safe mode and factory reset did not help either.
Smith_S9 said:
I said in the post that I tried both of those things. The crash occurred seconds after booting in safe mode and factory reset did not help either.
Click to expand...
Click to collapse
Flashing the 5.0.1 factory image in fastboot should fix your issues. Or try flashing system.img first, maybe thats enough.
Same issues with my Nexus 5
gee2012 said:
Flashing the 5.0.1 factory image in fastboot should fix your issues. Or try flashing system.img first, maybe thats enough.
Click to expand...
Click to collapse
I am experiencing SAME exactly issues in my N5 with 5.01 and 5.1 . EXACTLY... you are not alone
Seems a software problem (third party app ?) , started in 5.01 and now is in 5.1 , of course system and boot images where flashed with fastboot, so no solution using
Stock, Rooted, using Nova Launcher - Smartwatch 2 - Google Cardboard - Chromecast and many apps.
But started ..if memory helps .. after installing Cardboard 3D apps.
reimer1 said:
I am experiencing SAME exactly issues in my N5 with 5.01 and 5.1 . EXACTLY... you are not alone
Seems a software problem (third party app ?) , started in 5.01 and now is in 5.1 , of course system and boot images where flashed with fastboot, so no solution using
Stock, Rooted, using Nova Launcher - Smartwatch 2 - Google Cardboard - Chromecast and many apps.
But started ..if memory helps .. after installing Cardboard 3D apps.
Click to expand...
Click to collapse
My phone had an issue with the screen. I went to the LG service and they replaced the screen entirely, so that's that.
again and again...
i'm in the same case... I don't have any clues or solutions, i'm just wainting like a dumb... I don't know what to do, i always have to make the thing with the power button and the lower sound button to make it show the boot screen, but it glitch after few seconds... PLS HALP

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