Has anyone had this issue and fixed it successfully?
Update1: I contacted LG and Amazon. LG walked me tru a process of a factory reset, however I couldn't do the process from the phone because it would reset too quickly, is there any way of doing it from a pc?
I also requested a refund or a replacement, with no luck so far, LG customer service is one of the worst so far I have dealt with, and Amazon pretty much washed their hands since it has been over 90 days from the purchase ( I bought my phone late on january)
Update2: LG has the worst customer support ever, they would just keep repeating their policies without fully understanding my situation, none support, or replacement, or refund given even when my guarantee expires next year
Update3: Idc if it deletes all my data, if anyone manages to come with a solution that brings my phone back to work I will love you forever
Have you tried flashing the factory image in fastboot?
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Have you tried flashing the factory image in fastboot?
Sent from my Nexus 5 using XDA Free mobile app
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I can't access fastboot since it would reset shortly after
mnuel21 said:
I can't access fastboot since it would reset shortly after
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I think your power button is stuck. If you have a case on take it off. Mash the power button a number of times. You could take it to a cell repair store and have then replace it.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
I think your power button is stuck. If you have a case on take it off. Mash the power button a number of times. You could take it to a cell repair store and have then replace it.
Sent from my Nexus 5 using XDA Free mobile app
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mashing.... nothing happens, I am in venezuela, i don't trust 3rd world cell repairs
mnuel21 said:
mashing.... nothing happens, I am in venezuela, i don't trust 3rd world cell repairs
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fixed, hulk smash the camera lens and the power button did it
Related
So I have a One S that is not hacked in any way, and I was doing an official update from HTC/T-Mobile to it when I lost internet connection. The phone powered down afterwards (acting like it had completed the update). Now I am unable to power it on at all. When I plug it in no light turns on, holding down the power button does nothing, and holding power down and volume down does not do anything. How might I be able to fix this. I looked through the forums but I haven't seen any one having the same problem with a non-hacked One S so I was not sure what I should do.
Any help would be great!
Thanks
If you aren't under warranty you are screwed.
Sent from my HTC VLE_U using xda app-developers app
tmonty11 said:
So I have a One S that is not hacked in any way, and I was doing an official update from HTC/T-Mobile to it when I lost internet connection. The phone powered down afterwards (acting like it had completed the update). Now I am unable to power it on at all. When I plug it in no light turns on, holding down the power button does nothing, and holding power down and volume down does not do anything. How might I be able to fix this. I looked through the forums but I haven't seen any one having the same problem with a non-hacked One S so I was not sure what I should do.
Any help would be great!
Thanks
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Spastic909 said:
If you aren't under warranty you are screwed.
Sent from my HTC VLE_U using xda app-developers app
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Your phone bricked during an update. It's not that uncommon as doing a large update writes lots of important files. So maybe you got a bad download and here you are. Since you never unlocked you should just submit a warranty claim.
HTC phones come with a 1 year warranty. The phone hasn't been out for 1 year so you're good there.
The only problem is I bought it from a friend so T-Mobile wont do the warrenty because they say it has been used on another account prior to mine
tmonty11 said:
The only problem is I bought it from a friend so T-Mobile wont do the warrenty because they say it has been used on another account prior to mine
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There is still a manufactures warranty. Contact HTC not T-Mobile.
Today I got my nexus 5, but unfortunately I have a lot of problems. After entering my Google account information and walk away for 5 minutes, my phone was locked. When I came back, I wanted to unlock my phone. My phone failed, and the screen remained black. I tried to play, what with the buttons, but the screen remained black. I received some weird stripes, and the phone was very hot. After a while the phone restarts, and came back in android. Then I got an update to 4.4.2, after restarting everything seemed to work well. After an hour I got the same problems again, phone failed, and the screen remained black and locked. I get a message about QHUSB_BULK driver is not installed, and MTP failed.
Phone is factory and nothing is installed, it was the first setup.
So now I'm still with a black screen and locked phone
First try a reset looks like a screen issue though
Sent from my Nexus 5 using XDA Premium 4 mobile app
hyelton said:
First try a reset looks like a screen issue though
Sent from my Nexus 5 using XDA Premium 4 mobile app
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How to reset, I cant shutdown the phone, the screen is black and I see no shutdown button.
Make sure it's charged. Press and hold the power button (for 15 seconds or so). But it sounds like you may need to RMA it. I'd be contacting Google if I were you.
marleyfan61 said:
Make sure it's charged. Press and hold the power button (for 15 seconds or so). But it sounds like you may need to RMA it. I'd be contacting Google if I were you.
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The Nexus 5 sending for RMA and received a new Nexus 5, thnx
THANK YOU
marleyfan61 said:
Make sure it's charged. Press and hold the power button (for 15 seconds or so). But it sounds like you may need to RMA it. I'd be contacting Google if I were you.
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Friend, thank you for using help, comm was the same problem and following your instructions, the phone is working again Lol
sorry my english .. :laugh: :good:
Hi
I know this is really stupid but I went swimming and had my nexus 5 in the pocket all the time < 2 hours!
When I realized this it was probably too late and my phone did not turn on. So I immediately did a little hair dryer, opened the phone (only the back cover) and put it in rice for 2 days.
Now when I turn on the phone it boots up, shows the Google logo then restarts and repeats. When I try to go into recovery, it does and I can use the volume up down keys without problem. But it just doesn't start fully.
Before trying my luck with Google's warranty, I want to know if something can be done? If it cannot become fully functional is there a way to recover my data from it?
Any help would be greatly appreciated.
Thanks!
Probably can't save the phone. I'm surprised it turns on at all. Do you have a custom recovery or are you stock. If custom you might be able to get your data
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Probably can't save the phone. I'm surprised it turns on at all. Do you have a custom recovery or are you stock. If custom you might be able to get your data
Sent from my Nexus 5 using XDA Free mobile app
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I have custom recovery but I think its the bootloader menu that comes up not the recovery. My mistake in the OP.
kashsih93 said:
Before trying my luck with Google's warranty
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Warranty doesn't cover water damage.
http://forum.xda-developers.com/google-nexus-5/general/psa-google-offering-one-time-t2866135
My Nexus 5 is stuck on boot loop. It won't turn on its own. The moment i connect to a charger, the Google logo flashes and the phone vibrates and after a few seconds does the same thing. Please help. I am unable to go to the recovery screen either. Please help if any of you have faced similar issues. I am in India. 16 GB Nexus 5, bought in January.
History of what happened?
Sent from my Nexus 5
shuvabrata said:
My Nexus 5 is stuck on boot loop. It won't turn on its own. The moment i connect to a charger, the Google logo flashes and the phone vibrates and after a few seconds does the same thing. Please help. I am unable to go to the recovery screen either. Please help if any of you have faced similar issues. I am in India. 16 GB Nexus 5, bought in January.
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Sounds like the power button is stuck. Try pushing it hard many times but you'll probably have to have it replaced.
Sent from my Nexus 5 using XDA Free mobile app
Well i banged the phone down on sofa in frustration. And now its back to working normally. Spoke to Google Play support as well and they suggested to keep the phone in Safe Mode and observe if it happens again. I think its a loose power button problem and not really anything to do with the apps or S/W. What do you guys suggest?
shuvabrata said:
Well i banged the phone down on sofa in frustration. And now its back to working normally. Spoke to Google Play support as well and they suggested to keep the phone in Safe Mode and observe if it happens again. I think its a loose power button problem and not really anything to do with the apps or S/W. What do you guys suggest?
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Since it's up and running now, you can't technically file a RMA. If this issue pops up again, instead of banging your phone, call support and setup RMA.
- Sent from an IceCold Hammerhead!
vin4yak said:
Since it's up and running now, you can't technically file a RMA. If this issue pops up again, instead of banging your phone, call support and setup RMA.
- Sent from an IceCold Hammerhead!
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Wish i knew that before. Now i have 2 months left of warranty and i don't know what to do?
If it is good til your warranty expires... Then acts up. It can be fixed for a reasonable cost.
Hi all,
I've a Nexus 5, stock rom 4.4.4, rooted.
Since 3 or 4 days I have unwanted reboots. And today, my nexus powered off and didn't want to reboot.
Even I press the power button for a long time (more than a couple of minutes) , nothing happend.
The only thing I got, is when the device is plugged on usb charger : the nexus boot on the google logo then switch off and boot again on the google logo then switch off again and again and again....
I can't access bootloader or recovery...
Any ideas??? If the device is bricked, I just want to recover my. Is the flash memory could be recovered?
Thanks for your help.
Cheers
Please up !!
I need to recover my baby's pictures.....
I have exactly same problem on my Nexus 5 too. It dies right in my hands 2 days ago. I'm also not able to get even to the recovery, so I'm sending my device to RMA. Hopefully, I will get new unit or refund.
Srandista said:
I have exactly same problem on my Nexus 5 too. It dies right in my hands 2 days ago. I'm also not able to get even to the recovery, so I'm sending my device to RMA. Hopefully, I will get new unit or refund.
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HI,
mine is rooted and I bought it december 2013. So i think I RMA it cause warrantly should be over...
lolokro said:
HI,
mine is rooted and I bought it december 2013. So i think I RMA it cause warrantly should be over...
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Yeah, but here, where do I live, we have a 2 year warranty for products, so I should be still covered, thankfully.
I can RMA my device too. So Google will send me a refurbished one. My problem is that I still can't recover my data.
Sent from my HTC Desire using XDA Free mobile app
lolokro said:
I can RMA my device too. So Google will send me a refurbished one. My problem is that I still can't recover my data.
Sent from my HTC Desire using XDA Free mobile app
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AFAIK you can't do anything if you don't have access to fastboot/recovery/Android. Duplicating important contents should a rule for everyone.
lolokro said:
I can RMA my device too. So Google will send me a refurbished one. My problem is that I still can't recover my data.
Sent from my HTC Desire using XDA Free mobile app
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Well, but that's not a Google problem, you should backup your phone data on regular basis. Next time, use for example a Google Photos app, which will automatically backup your photos for free.
I hate the title of this thread
try pressing both volume buttons and then pluggin in into your computer (via usb cable), see if it goes and stay at download mode
So I finally got my Nexus 5 back. I received refurbished unit, and feels so good to be back on rooted Android again (was suffering with stock HTC One M7 during RMA)