Today I got my nexus 5, but unfortunately I have a lot of problems. After entering my Google account information and walk away for 5 minutes, my phone was locked. When I came back, I wanted to unlock my phone. My phone failed, and the screen remained black. I tried to play, what with the buttons, but the screen remained black. I received some weird stripes, and the phone was very hot. After a while the phone restarts, and came back in android. Then I got an update to 4.4.2, after restarting everything seemed to work well. After an hour I got the same problems again, phone failed, and the screen remained black and locked. I get a message about QHUSB_BULK driver is not installed, and MTP failed.
Phone is factory and nothing is installed, it was the first setup.
So now I'm still with a black screen and locked phone
First try a reset looks like a screen issue though
Sent from my Nexus 5 using XDA Premium 4 mobile app
hyelton said:
First try a reset looks like a screen issue though
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
How to reset, I cant shutdown the phone, the screen is black and I see no shutdown button.
Make sure it's charged. Press and hold the power button (for 15 seconds or so). But it sounds like you may need to RMA it. I'd be contacting Google if I were you.
marleyfan61 said:
Make sure it's charged. Press and hold the power button (for 15 seconds or so). But it sounds like you may need to RMA it. I'd be contacting Google if I were you.
Click to expand...
Click to collapse
The Nexus 5 sending for RMA and received a new Nexus 5, thnx
THANK YOU
marleyfan61 said:
Make sure it's charged. Press and hold the power button (for 15 seconds or so). But it sounds like you may need to RMA it. I'd be contacting Google if I were you.
Click to expand...
Click to collapse
Friend, thank you for using help, comm was the same problem and following your instructions, the phone is working again Lol
sorry my english .. :laugh: :good:
Related
When I long press the power button and choose shut down it does not shut down. It restarts. If I choose shutdown a 2nd time, it will then actually shutdown
Strange, never heard of this. This is a constant trend? I suppose if I were in your shoes I'd do one of two things:
1) Factory reset
2) Use Fastboot to unlock the bootloader and then flash the factory image via fastboot again
Although, I am not sure either of these options will solve the problem they are the first two steps I would take to resolve it.
Had this once!
Happened to me a little earlier too...
I bet in every one of these cases the phone was plugged in and or charging...yes or no?
Ive had it happen to me too, but it was plugged in
The phone is still stock and it wasn't charging
mobileboost said:
The phone is still stock and it wasn't charging
Click to expand...
Click to collapse
Don't worry, my new N5 does exactly the same, as I just found out 10 minutes ago. Seems like a new and glorious KK 4.4 bug to me.
Valynor said:
Don't worry, my new N5 does exactly the same, as I just found out 10 minutes ago. Seems like a new and glorious KK 4.4 bug to me.
Click to expand...
Click to collapse
Mine does exactly the same! I hope it is a K4,4 bug as well.
Mine works ok and powers off
Mine does this too every time. Not plugged in to charger or anything.
Sent from my Nexus 5 using xda app-developers app
mine does this once in a while also...
Mine did this the very first time I tried to shut it down after getting it on release. However it has behaved correctly ever since.
I had this yesterday as well, I'm glad I found this thread because I thought something was up with mine, hopefully they'll fix it in the next update.
can anyone that is having this frequently check whether just after one of these reboots there is a file in /proc called last_kmsg?
thanks!
P.Mobile said:
mine does this once in a while also...
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Click to collapse
ditto
Sent from my Nexus 5 using XDA Premium 4 mobile app
koe1974 said:
ditto
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
This happens to me quite frequently as well. Glad I am not the only one..
4.4.1 I can smell it coming!
same here.. with 4.4.2 too =(
mobileboost said:
When I long press the power button and choose shut down it does not shut down. It restarts. If I choose shutdown a 2nd time, it will then actually shutdown
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Click to collapse
It automatically turns on after I shut it off'',,'it's annoying
Long pressing the power buttton for about 10 seconds is the same as a battery pull afaik, so not sure this a bug.
the described issue happened to me a few times but I'm sure is due to the case I have - basically the power button is re-pressed and the phone turns on after being shut down. other than that never used power off too much after going custom rom - most of them have a reboot option and the phone is pretty much on 24/7.
My Nexus 5 is stuck on the splash screen. I have multirom installed so when i boot after the splash screen the multirom menu comes up. I select to boot the ROM but it never does. The splash screen shows up again and then the screen goes blank. When this happened I was doing nothing but just casual chatting on Whatsapp. I have been stuck many times and most of the times when multirom was installed. I always solved this by flashing factory image by booting into bootloader. But i can't even get to hold it in the bootloader. It just goes blank like the instance above. Please help!!!!!
Press and hold the power button for 20.seconds and see if it boots correctly then
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Press and hold the power button for 20.seconds and see if it boots correctly then
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
I did the same everytime. The device switches off so I boot up normally by pressing the power button and then the thing I explained happens.
suneet mehta said:
I did the same everytime. The device switches off so I boot up normally by pressing the power button and then the thing I explained happens.
Click to expand...
Click to collapse
Flash Factory Image?
GtrCraft said:
Flash Factory Image?
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Click to collapse
I wish I could. I have written in the OP that the device doesn't stay at the bootloader. If there is any other way please guide me.
Press and hold the power button for 20, which should turn the device off.
then once its off, press and hold the power + vol up + vol down.
if you get there, flash the factory images using fastboot.
suneet mehta said:
I wish I could. I have written in the OP that the device doesn't stay at the bootloader. If there is any other way please guide me.
Click to expand...
Click to collapse
You could try the secondary bootloader, hold both vol keys + power. But it sounds to me like hardware failure and rma may be in your future.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
You could try the secondary bootloader, hold both vol keys + power. But it sounds to me like hardware failure and rma may be in your future.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
I always thought that pressing both vol keys and power gets into secondary bootloader so I always used that, so in shot yes I was talking about the secondary bootloader in the OP. Just to be clear primary bootloader is by holding power and vol - key and plug into PC right? Even this didn't work for me. I just get a second to either go press vol up or down when the bootloader shows up. So either it shuts down or it restarts into the bootloader.
suneet mehta said:
I wish I could. I have written in the OP that the device doesn't stay at the bootloader. If there is any other way please guide me.
Click to expand...
Click to collapse
Does it stays in download mode?
Press and hold power key for 15-20 secs to turn off your phone.
Press and hold volume_up key then connect the phone to the pc. You can release the the volume_up key if you see the Download mode screen.
If it stays in download mode then follow my guide about flash stock rom with LG flashtool. Link in my signature.
Guys I guess I got it figured. I guess my power button is stuck. Well it doesn't look so physically but it sure acts that way. For example, when I get into the bootloader for a second and I either press the vol up or down key, as soon as the second is over the option on-screen (power off or restart bootloader) is selected (i.e. the power button is implemented), and the device either powers off or restarts into bootloader. So I flicked my finger on it few times, once it booted normally but then again it looped and once the charging screen was shown and then it again looped. Can anyone suggest some solution?
suneet mehta said:
Guys I guess I got it figured. I guess my power button is stuck. Well it doesn't look so physically but it sure acts that way. For example, when I get into the bootloader for a second and I either press the vol up or down key, as soon as the second is over the option on-screen (power off or restart bootloader) is selected (i.e. the power button is implemented), and the device either powers off or restarts into bootloader. So I flicked my finger on it few times, once it booted normally but then again it looped and once the charging screen was shown and then it again looped. Can anyone suggest some solution?
Click to expand...
Click to collapse
If it is stuck as such , try to reassemble it , watch some videos about power button rattle for N5 ,I guess then you can sort it out ?
Sent from my Nexus 5 using XDA Premium 4 mobile app
im also experiencing similar problem........i also want a solution without reassembling asap........and mine is rooted i cnt even take it to LG bcoz i cnt lock the bootloader......it simply doesnt stay at bootloader.......:crying::crying::crying:
blinqipa said:
If it is stuck as such , try to reassemble it , watch some videos about power button rattle for N5 ,I guess then you can sort it out ?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I was asking because the button doesn't look physicallly stuck. I'll try to open it up.
ironclad1911 said:
im also experiencing similar problem........i also want a solution without reassembling asap........and mine is rooted i cnt even take it to LG bcoz i cnt lock the bootloader......it simply doesnt stay at bootloader.......:crying::crying::crying:
Click to expand...
Click to collapse
If your power button is sticking, then you or a service depot have to fix it. There's nothing else to be done except physically fixing it.
ironclad1911 said:
im also experiencing similar problem........i also want a solution without reassembling asap........and mine is rooted i cnt even take it to LG bcoz i cnt lock the bootloader......it simply doesnt stay at bootloader.......:crying::crying::crying:
Click to expand...
Click to collapse
Right there with you brother. I was thinking of openinng the back and taking the look without going much deeper but its risky. If I take it to lg they are gonna charge hefty but what other option we got?
suneet mehta said:
Right there with you brother. I was thinking of openinng the back and taking the look without going much deeper but its risky. If I take it to lg they are gonna charge hefty but what other option we got?
Click to expand...
Click to collapse
well today i went to LG service center bcoz i didnt want to open it and software part i wasnt able to fix so i went there....it was rooted....unlocked bootloader and all and they will fix under warranty <3 .........motherboard components r ruined in my case....they told me this........
ironclad1911 said:
well today i went to LG service center bcoz i didnt want to open it and software part i wasnt able to fix so i went there....it was rooted....unlocked bootloader and all and they will fix under warranty <3 .........motherboard components r ruined in my case....they told me this........
Click to expand...
Click to collapse
Ohh great I'm going tomorrow. I opened it but nothing seemed stuck or anything. I wish they treat me the same.
Sent from my Nexus 5 using XDA Premium 4 mobile app.
Rocking Mahdi with ElementalX.
Hit thanks if I helped you.
ironclad1911 said:
well today i went to LG service center bcoz i didnt want to open it and software part i wasnt able to fix so i went there....it was rooted....unlocked bootloader and all and they will fix under warranty <3 .........motherboard components r ruined in my case....they told me this........
Click to expand...
Click to collapse
They refused to take mine under warranty
Can you tell me which service center did you visit?! Are you in Mumbai?!
Sent from my Nexus 5 using XDA Premium 4 mobile app.
Rocking Mahdi with ElementalX.
Hit thanks if I helped you.
suneet mehta said:
They refused to take mine under warranty
Can you tell me which service center did you visit?! Are you in Mumbai?!
Sent from my Nexus 5 using XDA Premium 4 mobile app.
Rocking Mahdi with ElementalX.
Hit thanks if I helped you.
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Click to collapse
ohhh sad bro......i live in delhi.......they took mine.......by the way there is a warranty card in the box and there is a section which contains list of things which dont come under warranty.........nothing like software, rom, android etc are written there so try showing them that....im not sure but do try!!!
suneet mehta said:
They refused to take mine under warranty
Click to expand...
Click to collapse
Since warranty is borked get a cutter, small piece of quality electrical tape ( to keep button up; TEMPORARY FIX ONLY!)) plastic Credit card and miniature Philips screwdriver and use your imagination I did it myself without any previous knowledge using this BELOW LINKED guide and my brain it's FAIRLY easy if your are careful with connectors and don't screw anything else.
https://www.ifixit.com/Device/Nexus_5
https://www.youtube.com/watch?v=YzUj3fpI994
Vid about power button rattle fix (usefull for dissasembly):
https://www.youtube.com/watch?v=ego0eXYwOms
check the teardown and stuff the little strips (1-2 mm squares) of tape with trial and error like kinda sort of a O-ring under the power button the ceramic key must "float" over the edges pieces of tape this IS VERY TRICKY it can be time consuming be patient you can use different material tape but I tried cloth etc and figured out 3M electrical tape was the best due to its softness and thickness... worked for me until I got my new untampered N5 ... good luck and use a clean desk for the sake of not losing parts! And before reassembling make sure you got just enough movement to press the beforementionned power key if you don't you'll have to re-open it and each time it's like asking the devil to kick your butt!
The more you will open it the worst the backdoor WILL GET LOOSE (battery cover pins are weak 3-4 times is kinda max X you can open it before getting loose) your can order B/Whites ones from them for 25$
http://www.aliexpress.com/item/Whit...ing-Battery-Door-Vibrator-OEM/1694272462.html
Link is for white backdoor black are real easy to find and RED are more than 40$ everywhere still...
Good luck to all!
My Nexus 5 is stuck in a bootloop. Each time through the loop, it gets to the Google logo, and then reboots. Each loop takes about 3-4 seconds. If I hold the correct keys to get to the bootloader, it still keeps looping, just looping to the bootloader screen, not the Google logo screen. I have tried letting go of the keys after different lengths of time, and I can never get it to stay at the bootloader, it just keeps looping.
And so, I cannot access recovery.
I should not that this is the phone's behavior while it is plugged in. If it is unplugged, it immediately ceases the bootloop and just goes completely dead, unresponsive.
Any ideas, guys?
Thanks!
If you can access the bootloader it's fixable. Flash the factory image.
Deivore said:
My Nexus 5 is stuck in a bootloop. Each time through the loop, it gets to the Google logo, and then reboots. Each loop takes about 3-4 seconds. If I hold the correct keys to get to the bootloader, it still keeps looping, just looping to the bootloader screen, not the Google logo screen. I have tried letting go of the keys after different lengths of time, and I can never get it to stay at the bootloader, it just keeps looping.
And so, I cannot access recovery.
I should not that this is the phone's behavior while it is plugged in. If it is unplugged, it immediately ceases the bootloop and just goes completely dead, unresponsive.
Any ideas, guys?
Thanks!
Click to expand...
Click to collapse
Leave out on the charger for a couple of hours and try again
Sent from my Nexus 5 using XDA Free mobile app
I had same problem. The power switch is stuck and needs to be replaced. BTW did you drop your N5 and after that this problem occurred ?
I got mine replaced at LG service center.
Sent from my Nexus 5 using XDA Free mobile app
Thanks for the info. Nope, I hadn't recently dropped it.
Deivore said:
My Nexus 5 is stuck in a bootloop. Each time through the loop, it gets to the Google logo, and then reboots. Each loop takes about 3-4 seconds. If I hold the correct keys to get to the bootloader, it still keeps looping, just looping to the bootloader screen, not the Google logo screen. I have tried letting go of the keys after different lengths of time, and I can never get it to stay at the bootloader, it just keeps looping.
And so, I cannot access recovery.
I should not that this is the phone's behavior while it is plugged in. If it is unplugged, it immediately ceases the bootloop and just goes completely dead, unresponsive.
Any ideas, guys?
Thanks!
Click to expand...
Click to collapse
hi i have the same problem... i just kept fidgeting with the power button and tryin to pull it outwards till the phone actually switched onn..
i feel this usually happens on the weekend lol
are u on any ROM ... im on PA dunno if thats what causing this ?!
it may be the power button since that makes sense .. but i managed to turn my phone on past 3 weekends .. so it could be a software problem as well ??
jeetash said:
hi i have the same problem... i just kept fidgeting with the power button and tryin to pull it outwards till the phone actually switched onn..
i feel this usually happens on the weekend lol
are u on any ROM ... im on PA dunno if thats what causing this ?!
it may be the power button since that makes sense .. but i managed to turn my phone on past 3 weekends .. so it could be a software problem as well ??
Click to expand...
Click to collapse
Software can't stop your phone from turning on If pulling out the power button allows it to boot.
Sent from my Nexus 5 using Tapatalk
jeetash said:
hi i have the same problem... i just kept fidgeting with the power button and tryin to pull it outwards till the phone actually switched onn..
i feel this usually happens on the weekend lol
are u on any ROM ... im on PA dunno if thats what causing this ?!
it may be the power button since that makes sense .. but i managed to turn my phone on past 3 weekends .. so it could be a software problem as well ??
Click to expand...
Click to collapse
It's the power button. I had the same issue on another device. It went away for awhile and then came back. Replacing the power button fixed it
Sent from my Nexus 5 using XDA Free mobile app
Same problem
rootSU said:
Software can't stop your phone from turning on If pulling out the power button allows it to boot.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I am also facing same problem..
wat should I do ??
friendankit7 said:
I am also facing same problem..
wat should I do ??
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Click to collapse
I think all the answers are in this thread already.
If it wont boot to bootloader and keeps rebooting, its power button issue and needs to be repaired
rootSU said:
I think all the answers are in this thread already.
If it wont boot to bootloader and keeps rebooting, its power button issue and needs to be repaired
Click to expand...
Click to collapse
Is it possible to get the phone replaced ?
I bought it from Australia but am using it in India.
Is it possible to get it replaced it in India ?
friendankit7 said:
Is it possible to get the phone replaced ?
I bought it from Australia but am using it in India.
Is it possible to get it replaced it in India ?
Click to expand...
Click to collapse
I.couldn't tell you. May be best to contact LG
Sent from my Nexus 5 using Tapatalk
rootSU said:
I.couldn't tell you. May be best to contact LG
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thanks
I will connect with Google Play Store.
jd1639 said:
It's the power button. I had the same issue on another device. It went away for awhile and then came back. Replacing the power button fixed it
Sent from my Nexus 5 using XDA Free mobile app
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Click to collapse
Yeap. Had the same problem. Saw this post. Used a multimeter to check the Power Button failure. Terminals are shown to be shorted, even when it is not clicked. Swap the button out with a newer button. Problem solved
Xpidey said:
Yeap. Had the same problem. Saw this post. Used a multimeter to check the Power Button failure. Terminals are shown to be shorted, even when it is not clicked. Swap the button out with a newer button. Problem solved
Click to expand...
Click to collapse
If you don't mind me asking, where did you purchase your newer button?
hi everyone
also had a boot loop issue.as soon as i plug in the power cable to charge it boot loops
got the power button replaced but its still not booting up?
any other ideas?
i can get into bootloader i can reboot or power off from there fine
if i chose recovery tho.it doesnt go into recovery>
help please
Mayur
My Nexus 5 is stuck on boot loop. It won't turn on its own. The moment i connect to a charger, the Google logo flashes and the phone vibrates and after a few seconds does the same thing. Please help. I am unable to go to the recovery screen either. Please help if any of you have faced similar issues. I am in India. 16 GB Nexus 5, bought in January.
History of what happened?
Sent from my Nexus 5
shuvabrata said:
My Nexus 5 is stuck on boot loop. It won't turn on its own. The moment i connect to a charger, the Google logo flashes and the phone vibrates and after a few seconds does the same thing. Please help. I am unable to go to the recovery screen either. Please help if any of you have faced similar issues. I am in India. 16 GB Nexus 5, bought in January.
Click to expand...
Click to collapse
Sounds like the power button is stuck. Try pushing it hard many times but you'll probably have to have it replaced.
Sent from my Nexus 5 using XDA Free mobile app
Well i banged the phone down on sofa in frustration. And now its back to working normally. Spoke to Google Play support as well and they suggested to keep the phone in Safe Mode and observe if it happens again. I think its a loose power button problem and not really anything to do with the apps or S/W. What do you guys suggest?
shuvabrata said:
Well i banged the phone down on sofa in frustration. And now its back to working normally. Spoke to Google Play support as well and they suggested to keep the phone in Safe Mode and observe if it happens again. I think its a loose power button problem and not really anything to do with the apps or S/W. What do you guys suggest?
Click to expand...
Click to collapse
Since it's up and running now, you can't technically file a RMA. If this issue pops up again, instead of banging your phone, call support and setup RMA.
- Sent from an IceCold Hammerhead!
vin4yak said:
Since it's up and running now, you can't technically file a RMA. If this issue pops up again, instead of banging your phone, call support and setup RMA.
- Sent from an IceCold Hammerhead!
Click to expand...
Click to collapse
Wish i knew that before. Now i have 2 months left of warranty and i don't know what to do?
If it is good til your warranty expires... Then acts up. It can be fixed for a reasonable cost.
Hello! I have been looking for a solution for this problem for several days now and decided to try to find an answer here. My nexus 5 keyboard was not coming up at times, and I looked around and was told to wipe data and see if that works. so, I went in recovery, wipe data, it started, I believe I tried to turn it on prematurely or something because when it turned on, all I saw was vibration, Google logo, , and endless flying dots. I tried going back in recovery, all I saw was a dead android with a red triangle and no it did not say "No command" under him. it was simply blank. I thought at first I was at a boot loop, but I do not think so as I can use power button fine and it does turn off. I tried draining battery, taking out SIM, doing the weird spam of pressing power to get it to work, but nothing has worked so far. I left the dots flying around for 2 hours, 6 hours, over night, still nothing has changed. What can I do?? This is a Nexus 5 (google) and it has Lollipop.
Thanks for reading!
help appreciated!
Thank you for using XDA Assist. When you get the dead Android in recovery press and hold power then press and release vol up. That should get you into recovery. Do a factory reset there.
Sent from my Nexus 9 using XDA Free mobile app
jd1639 said:
Thank you for using XDA Assist. When you get the dead Android in recovery press and hold power then press and release vol up. That should get you into recovery. Do a factory reset there.
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
Oh wow! I did that before and i had typed up a response to what you were just saying but then I tried it again and held vol up for a little longer, then released, and it worked! thanks a lot!! I suppose the issue was i wasnt holding vol up for long enough!
Glad you got it fixed.
Thread closed.