Database Info

Hard reset-> Not coming up with same as instructions

Well for any of you that saw my long post about problems, I give up. Trying to hard reset.
BUT...
Instructions I find say this:
Turn the power off. If your Samsung Captivate is frozen, pull the battery out and reinsert it
Hold the Volume Down button
Press and release the Power button
You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
Select Clear Storage by pressing the Volume Down button
Press and release the Power button
Now simply confirm your decision: Volume Up for YES and Volume Down for NO
But when I do that I get a completely different menu. I get this:
Reboot System Now
Reinstall packages
Delete all user Data
Delete Cache Data
I finally use d Delte all user data and that did it.
But to make a long story a alot shorter, it is booting up with all these Sorry messages about differen Google process not starting. And I do see the finance clock screen I had messed with that still had a stock quote in it. So, I'm sure it is not fully hard resetting.
Any ideas?
[EDIT]
Tried another hard rest, and it came up with this big yellow triangle wiht an android mopping the floor, and saying Downloading... Do not turn off target!!!
WTF???
[EDIT2]
What I wonder may be the problem now is, I had rooted the phone. I did it with the method described on this forum, or maybe the other one I frequent, that edited one item in the Update file, and that file is still on the phone. I think I'll hunt down that thread and post a question about this there.

Good News!
For anyone reading this and is interested, the fix was to apply the factory rom. I utilized info in this thread.

Hard reset not working (among other things) on samsung captivate - please help!

I got carried away there, so I'll summarize:
Yesterday most of the apps on my phone started crashing. I tried clearing from recovery mode, but nothing went away. Today, I've tried to reflash to stock to get the phone completely clean, but also no good. Even using master clear and reflashing the rom doesn't clear the phone out. Everyone says it works, but the applications are all still there after the reboot, except now they all crash, including launcherpro, leaving me no way to do anything at all on the phone
I'm desperate because my phone is currently unusable. Please help!

Update: I found another method for doing it, listed below, which worked. Still no data though
Anyone have any ideas what might have happened/how I can fix?
2.- :::: CAPTIVATE HARD RESET :::
captivate must be powered OFF to perform this reset, If the device is on, turn it off
- Press and hold both volume buttons + -
- While holding down volume buttons + -, press the power button while maintaining the volume buttons pressed in for around 5 seconds
- Release volume buttons but, keep the power button pressed
- you'll see at&t start up animation release power button
- menu appears
- follow instructions using volume buttons
delete cache data, press power
delete all user data, press power
reboot system, press power
*** (optional) turn off the phone, put my sim card back, turn the phone on

Holy crap... I don't know what's wrong now... I did "Delete user data" and "delete cache" from the boot menu, and STILL everything is there!
What is wrong with my phone?

reflashing to stock... hopefully this does the trick...

ok I went through the process of flashing to stock, and it said it worked, but the old applications are still there!
Now, when I reboot, I get a ton of force close messages; presumably everything that normally would be launching on startup.
how do I actually clear this device and get it back to stock?!
for reference, here's the page I used:
http://forum.xda-developers.com/showthread.php?t=731989

I having the same exact problem where I tried to flash back and I have all these process error message thats dont let me do anything really need some help on this one been at it for hours

seps1816 said:
I having the same exact problem where I tried to flash back and I have all these process error message thats dont let me do anything really need some help on this one been at it for hours
Click to expand...
Click to collapse
Hey there,
I'm afraid this won't help much, but in the end I had to call the AT&T warranty department and get a replacement phone. There's a 1 year on the phone, and while I had to jump through some hoops, they did replace it. If you're within 30 days then you're definitely in luck, as you can take it back to the store you bought it at
Good luck!

[Completed] [Q] A Tough Bootloop Problem...

Good day to all. I'm here resorted to ask about my problem here because I really can't handle it. I been googling for days. I'm ran out of resources from both google and tablet. So, I hope you can help me here. Note I'm going to write this in FULL detail here, so expect this to be a extremely long post. (I been warning you) So here goes....
Anyone uses the brand Ramos?(kind of unpopular brand) I use Ramos W21, it's been using it around 1 year and a half, and it endured a lot of problems, but fixed by researching on online forums and apply various methods there. Now, I think it's finally gave up...
One time, when I opened it and play my usual apps and browsing, it caused the errors " unfortunately
google.process.gapps has stopped", unfortunately browser has stoped",and "unforturnately google play has stopped". Then, I tried to clear data the similar apps in settings as usual, and even disabling them. Then more errors exploded, and "unfortunately launcher has stopped" appears. The menu screen(where the usual wallpaper and shortcut apps are located) turns black, while my running apps are still there running. When I pressed the back key to exit the app, now only tons of errors from the launcher appears endlessly(while the screen is black.
The time I finally turned it off by hard reset it made its way to the main problem: the bootloop.
Okay, here's where the thing gets real. It opens with the usual ramos logo, but the next one is a silver flashing android logo instead of enlarged ramos logo with spinning fire from the letter o(which is NOT my usual boot up screen) When I turned it off, it reopens again up to flashing silver android logo and the cycle repeats, even with pin reset until battery dies out. No recovery mode, so I can't use it to fix this. USB connections can't be recognized when inserted to PC. And no, the tablet is not rooted, and I don't customized anything, no mods, and no fancy roms. Just using a stock rom.
So now what? All I have here is just a sd card slot, which I think there's hope in there. Right now it has two options, deal with it and fix with all of might, or repair it in the nearest repair shop(something that is pretty risky, a lot of fakes and robbers here)
Well, this is the first time I post here, so sorry for anything that goes wrong. Thanks in advance.

Hi, thank you for using XDA Assist. It sounds like a rouge app has replaced your boot animation. Rather than try to chase that down and try to fix it I'd flash the stock firmware and start all over. Unfortunately there is very little about your device on XDA. So you'll probably have to google that.

Solved!!!
Update: I FINALLY FIXED IT!!! IT WAS A MIRACLE!!! O.O
After I keep on wrecking it's power buttons and volume buttons, I discovered something decisive!
This tablet actually HAS RECOVERY MODE! Again, it has a recovery mode! However, the way how to input it is very unique compared to most devices, including other devices from the same brand!
Now having the power of recovery state, I first selected "wipe data cache". The old large Ramos logo with spinning fire appeared again! But it's still bootlooping. So I went back on recovery state, selected "factory reset" and boom, IT BOOTS LIKE BRAND NEW!!! (sacrificing my old data though)
Okay, I don't want this recovery mode powers to be kept only by me. So I'm going to share it to all Ramos users,especially the model W21, like right now!
1. To do this, you need power button and volume up button.
2. While bootlooping, hold the power button and volume button at the same time and it will turn it off(Then expect it to turn on back up again automatically)
3. When it opens up again to the small Ramos logo(no fire animation), now RELEASE the POWER BUTTON ONLY, and keep holding the volume up button. Note, this is important! If you do anymore than this, it will either black out, go bootlooping once again, or ultimately, nothing.
4. Keep holding the volume up button, then the ramos logo will disappear, and now it will enter to our holy grail, RECOVERY MODE! Congratz!
Now when you finally have a normal working Ramos tablet again, you may go there again by turning it off by "Power Off" (assuming that your tablet is open) then holding the power and volume up(then follow above!)
I hope this will help a ton for Ramos users! :laugh:

I'm glad you got it working. You should post your solution here, http://forum.xda-developers.com/general/general More people with your device will look there than in the Assist forum. Name the post something like [SOLVED] RAMOS Bootloop Problem

jd1639 said:
I'm glad you got it working. You should post your solution here, http://forum.xda-developers.com/general/general More people with your device will look there than in the Assist forum. Name the post something like [SOLVED] RAMOS Bootloop Problem
Click to expand...
Click to collapse
Well thank you then for the link. Gotta go there!

Thread closed.

Most common problems of s7 edge and HOW TO FIX IT!!

Most common problems of Samsung Galaxy S7 Edge owners may encounter are random freezes and lags, system slow down, and unexpected reboots or shutdowns. They’ve been happening with previous Galaxy models and maybe my post will help you in fixing these problems :
Step 1: Find out if the problem is with your apps
You may have already downloaded a lot of apps so it might be difficult to pinpoint the culprit but that doesn’t mean you can’t do anything about it. There are two general categories of apps; pre-installed and downloaded or third-party.
If the problem occurred after installing some apps, then you can almost be certain one of those caused the problem. However, if it’s difficult to pinpoint which app it is, you need to boot your phone in safe mode.
1. Press and hold the Power key.
2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
3. Continue holding the Volume Down button until the device finishes rebooting.
4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.
In this state, all third-party apps are temporarily disabled so if one of them caused the issue, then the problem shouldn’t occur.
Even if you already know that one of the downloaded apps is the cause, you may spend a few hours trying to find which one is the culprit. So, to make things a little faster, begin your troubleshooting with the recently installed apps.
Boot your device in normal mode and try to disable or uninstall suspected apps. However, if you’re not into finding the specific app that’s causing all this trouble, then I suggest you reset your phone to uninstall all of them and try to download them one-by-one.
In case the problem still occurs in safe mode, the possibilities are the problem is caused by a pre-installed app or it’s a firmware issue. Proceed to the next step.
Step 2: Find out if it’s about a corrupt system cache
The system cache can easily be corrupted especially after an update as the old files will automatically become obsolete. But unlike the system data, the cache can be deleted without the fear of losing settings, files, and other data, etc. In fact, it’s always recommended you delete the system caches every time you experience issues with your phone’s performance like random reboots, slowing down, unexpected shutdowns, etc.
Once you’ve deleted the cache or wiped off everything inside the cache directory, the new system will create new files and this time, you can reset assured that everything is compatible.
Moreover, it is also important you do this step as some pre-installed apps may have also corrupted their caches causing them to freeze, hang or crash that will eventually affect the general performance of your phone. So, to delete the system cache, follow these steps:
1. Turn off your Samsung Galaxy S7 Edge.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.
Step 3: Bring the phone back to its factory settings
After booting the phone in safe mode and deleting the system and the problem still persists, it’s time to do a more complicated and a lot more hassling troubleshooting procedure, the master reset. For this, you need to backup your files, music, videos, photos, apps, data, etc. You can move them over to your SD card or copy them to your computer because they’ll be erased when you follow the steps below.
But just before you do the reset, remove your Google account from your phone and disable any screen locks you may have engaged to make sure the Factory Reset Protection or anti-theft feature won’t be tripped. Once ready, follow these:
1. Turn off your Samsung Galaxy S7 Edge.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.
Step 4: Request for technical support
Or, you can just bring the phone in to your provider and have it’s technician check it up for you. If you’re within the replacement period and the problem can’t be fixed, you may receive a brand new unit. But the point is, you’ve already done everything you could to no avail, it’s time you had an authorized tech help you with it.

What's new?
Al this was already well known, NO new information!...

This is very helpful for a lot of people. A little difficult to read as it's all clumped together but still great information.
Thanks

henklbr said:
What's new?
Al this was already well known, NO new information!...
Click to expand...
Click to collapse
This post isn't for you .
Its for the newbies who dont know what to do when they come across such situations!!!

CuBz90 said:
This is very helpful for a lot of people. A little difficult to read as it's all clumped together but still great information.
Thanks
Click to expand...
Click to collapse
I'm sorry, i know its little bit difficult to read .
but happy that it helped you .

CuBz90 said:
This is very helpful for a lot of people. A little difficult to read as it's all clumped together but still great information.
Thanks
Click to expand...
Click to collapse
follow for more updates : facebook and twitter

Hi friends, i see s7 edge have some security issues , i always had screen off button app, and now i can't. Because i always turn off the screen and ask always password .
Only if i lock with power button is possible finger print.
Any solution.
Thanks.

this is not an issue, it is working as intended since the latest software update by Samsung. you have to use the H/W button to lock your screen in order to use your fingerprint scanner to unlock the phone.
No 3rd party app is allowed to lock your screen atm.

RedDevils88 said:
this is not an issue, it is working as intended since the latest software update by Samsung. you have to use the H/W button to lock your screen in order to use your fingerprint scanner to unlock the phone.
No 3rd party app is allowed to lock your screen atm.
Click to expand...
Click to collapse
Thanks friend.
And how i lock the screen with the home button. ?

henklbr said:
What's new?
Al this was already well known, NO new information!...
Click to expand...
Click to collapse
Wow. All the salt. Did that post hurt you that much? Or is there nothing new to nag about in your thread?

allaboutthetrend said:
follow for more updates : facebook and twitter
Click to expand...
Click to collapse
No.

any one help me, my galaxy s7 edge totally hang up.. after flashing new rom and reboot it after few seconds its hang and work open anymore...

Yesterday (5 November 17), I turned my phone off. I cannot turn it back on; no flashes, no response. When plugged in to a charger, no charging icon. It's as if the battery was removed, which of course cannot ordinarily be done. I have had no problems with it to this point.
Has anyone experienced this?

(Newbie) Need help with my HTC U11.

I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.

I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup​
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps

orb3000 said:
I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup​
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps
Click to expand...
Click to collapse
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.

e_s_jones said:
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.
Click to expand...
Click to collapse
I have an U11+ and all works perfect on Android 9, anyways if you want to downgrade here some info
GUIDE - Downgrade for HTC U11 (from Oreo to Nougat with S-ON) - Solution for various
The purpose of this guide is to restore the phone in emergency cases and not only but also to perform a downgrade without the need to be in S_OFF (the utility of Sunshine, except in special cases such as the change of MID and CID which is...
forum.xda-developers.com

e_s_jones said:
I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!

ChrisinPerth said:
Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!
Click to expand...
Click to collapse
I was an HTC fan for years, but I am done with them. I'm currently studying the process for downgrading to Oreo on this U11 to see if I can get it revived. That may be your best strategy as well. Good luck, Mate!