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Got my Nexus 5 on Friday, put my SIM in it and everything worked like a charm. Went through the weekend happy with how good everything was.
Yesterday, I was getting poor signal (connection errors when on LTE). So I decided to try a reboot. I did that and the phone came back with no service. I checked the APN, no issues. I swapped my SIM into my old phone, LTE working fine. I called my phone company (Rogers) and they checked the SIM, reset the network and I reset the phone. No Service (no anything).
I called Google support and their systems were down, so they recommended a Factory Data Reset. I did that - twice, still no service.
Any ideas? I'm guessing I'll have to send this phone in for replacement.
cwepruk said:
Got my Nexus 5 on Friday, put my SIM in it and everything worked like a charm. Went through the weekend happy with how good everything was.
Yesterday, I was getting poor signal (connection errors when on LTE). So I decided to try a reboot. I did that and the phone came back with no service. I checked the APN, no issues. I swapped my SIM into my old phone, LTE working fine. I called my phone company (Rogers) and they checked the SIM, reset the network and I reset the phone. No Service (no anything).
I called Google support and their systems were down, so they recommended a Factory Data Reset. I did that - twice, still no service.
Any ideas? I'm guessing I'll have to send this phone in for replacement.
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Click to collapse
Is the SIM a cut-down SIM?
xda6969 said:
Is the SIM a cut-down SIM?
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Click to collapse
Nope. My wife's SIM also didn't work. Odd that everything worked fine at first.
Dial *#*#4636#*#* and select phone -> change the drop down box to LTE only and see if data works. Make sure to change to back to something relevant if you want voice/text afterwards (like WCDMA preferred). Sounds like its not set to use LTE anymore.
It's not just LTE, it's all service including basic phone calls. Already shipped back to Google.
go to your carrier and get a new sim card , the one you have has become defective. Your carrier should not charge you anything for a new sim card , if they do maybe 5-10 $
Are you on a 3G only plan? The way many carriers (most of them outside the US, known problem on some carriers in Japan, France and the UK) are provisioning their SIMs, if there is an LTE network on the carrier and the SIM is provisioned as a 3G-only plan, a Nexus 5 will not register to the network at all. There is no workaround to this at present other than to change your plan to something that is LTE enabled.
Rebooted my phone tonight, when it was up again no service. It only says "Searching for Service" I already tested several SIMs and took a look into the sim tray but all pins are still there.
I then relocked the bootloader, unlocked it again and flashed the original images aswell as the radio but nothing works
UPDATE: I managed to get my reception back. I flashed the radio again had no reception, then flashed twrp and wiped data, cache and dalvik cache.
maaximal said:
Rebooted my phone tonight, when it was up again no service. It only says "Searching for Service" I already tested several SIMs and took a look into the sim tray but all pins are still there.
I then relocked the bootloader, unlocked it again and flashed the original images aswell as the radio but nothing works
UPDATE: I managed to get my reception back. I flashed the radio again had no reception, then flashed twrp and wiped data, cache and dalvik cache.
Click to expand...
Click to collapse
hi i have this problem too,
Are you fix the problem after flashed twrp and wiped data, cache and dalvik cache?
thank
I got the same problem too.
I got the same problem after rooted and flashed cm11 rom. Whatever I do, flash a different band, kernel or wipe everything, it just can't work. The provider is wind.ca and fido.ca. they both are no service. Someone help us plz.
Nathaniel Lau said:
I got the same problem after rooted and flashed cm11 rom. Whatever I do, flash a different band, kernel or wipe everything, it just can't work. The provider is wind.ca and fido.ca. they both are no service. Someone help us plz.
Click to expand...
Click to collapse
flash radio and cache images with fastboot command, then wipe
samersh72 said:
flash radio and cache images with fastboot command, then wipe
Click to expand...
Click to collapse
Thanks! Could you offer me the radio and cache.img? I don't know where to find it and which is right for my phone. And how to flash them with fastboot command? adb? Thanks again.
Nathaniel Lau said:
Thanks! Could you offer me the radio and cache.img? I don't know where to find it and which is right for my phone. And how to flash them with fastboot command? adb? Thanks again.
Click to expand...
Click to collapse
see your Q&A thread
samersh72 said:
see your Q&A thread
Click to expand...
Click to collapse
LOL I am really anxious with my phone
zivan56 said:
Dial *#*#4636#*#* and select phone -> change the drop down box to LTE only and see if data works. Make sure to change to back to something relevant if you want voice/text afterwards (like WCDMA preferred). Sounds like its not set to use LTE anymore.
Click to expand...
Click to collapse
Thanks, that actually helped for me. I just played a little with the quicktoggles on Paranoid Android when I switched to "Just LTE" and couldn't switch it back. Your little trick actually helped me out a lot.
samersh72 said:
see your Q&A thread
Click to expand...
Click to collapse
What does Q&A thread mean?
I am having the same issue.
Two of my phone radios are dead. It says no Service.. What should I do?
Where Can I find step by step instruction?
resal3000 said:
What does Q&A thread mean?
I am having the same issue.
Two of my phone radios are dead. It says no Service.. What should I do?
Where Can I find step by step instruction?
Click to expand...
Click to collapse
i meant here http://forum.xda-developers.com/showthread.php?t=2600184
samersh72 said:
i meant here http://forum.xda-developers.com/showthread.php?t=2600184
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Click to collapse
Nathaniel Lau said:
My nexus 5 wasn't brought from Google and i don't think I have warranty, if I can't fix, i want to find somewhere to repair it. Do you know where I can do that? By the way, I live in Canada.
Click to expand...
Click to collapse
From his message it seemed his issue didn't go away.
I am having the same issue with two of my phones. I have four. One radio went to "No service" mode last Saturday, and today My nexus 5 went to 'no service' (7 day after last time it happened)
resal3000 said:
From his message it seemed his issue didn't go away.
I am having the same issue with two of my phones. I have four. One radio went to "No service" mode last Saturday, and today My nexus 5 went to 'no service' (7 day after last time it happened)
Click to expand...
Click to collapse
are you stock or rooted?
did you try to flash full stock images then reset the phone?
I have the same problem. After I rooted and flashed to a CM rom my service was gone.
I flashed back to stock with radio/bootloader/system/cache/recovery the whole shabam.
I deleted cache, dalvick and everything else. Nothing helped with getting back my signal.
Is there a new work around for this? I seem to have tried everything that has been posted on XDA. Or am I missing something abvious?
Who can help me?
(ps my sim card works just fine in my gf's phone.)
Hi All.
I've got a Samsung Galaxy Relay 4G using PhilZ Touch 6 recovery and cm-11-20140518-NIGHTLY-apexqtmo. I have an AT&T sim card and when I try to input APN settings for AT&T nothing saves. I've tried everything including 5 ROM's, all running KitKat emulations. I read that Android 4.0+ will not allow you to change APN settings, but is there some workaround. I've also discovered it disables APN apps from accessing APN settings.
I've also tried to flash 10.2 but I get Status 7 errors every time I try. I've followed instructions on removing access commands from the updater-script file and re-zipping, but it also aborts.
I've called *#*#4636#*#* and it doesn't look like the phone sees the SIM card, but maybe that's due to the APN settings? It won't even call let alone send/receive data. I've tried 2 different AT&T SIM cards with the same result.
Any help would be greatly appreciated!
Kenwood97031 said:
Hi All.
I've got a Samsung Galaxy Relay 4G using PhilZ Touch 6 recovery and cm-11-20140518-NIGHTLY-apexqtmo. I have an AT&T sim card and when I try to input APN settings for AT&T nothing saves. I've tried everything including 5 ROM's, all running KitKat emulations. I read that Android 4.0+ will not allow you to change APN settings, but is there some workaround. I've also discovered it disables APN apps from accessing APN settings.
I've also tried to flash 10.2 but I get Status 7 errors every time I try. I've followed instructions on removing access commands from the updater-script file and re-zipping, but it also aborts.
I've called *#*#4636#*#* and it doesn't look like the phone sees the SIM card, but maybe that's due to the APN settings? It won't even call let alone send/receive data. I've tried 2 different AT&T SIM cards with the same result.
Any help would be greatly appreciated!
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Click to collapse
yes there is a way to be able to and requires modding the build.prop file... i can show you how if need be
REV3NT3CH said:
yes there is a way to be able to and requires modding the build.prop file... i can show you how if need be
Click to expand...
Click to collapse
Actually it turns out I couldn't see the IMEI number either, so I returned to stock ROM and could then see the IMEI. I then flashed CWM 6.0.1.2 and CM 10.2 and was able to then set the APN. I'm still having trouble getting phone and data connection over the cell, but at least it now shows some bars. Thanks for replying, though.
My connection issue was a problem with the SIM. It's all working properly now.
Hello,
I am using my OnePlus One (64GiB) several days already but today i expierenced a total no data connection. It connects to WiFi and uses the Internet with no problems but if it comes to the mobile data connection it can't connect to the Internet while I have full network shown on the upper right corner. I can call and send SMS with no Problems. This Problem appeared just today and i called my service provider and they say that there is no problem with there network availability and I should check my APN settings which I checked and they are correct. Then the customer consultant said it could be my phone.
I inserted a SIM card from another service provider but it also does not connect to the mobile Internet connection.
So it seems to be that there is some faulty settings on my phone or even an defect. How can I fix that?
Thanks in Advance.
A.R.Cante said:
Hello,
I am using my OnePlus One (64GiB) several days already but today i expierenced a total no data connection. It connects to WiFi and uses the Internet with no problems but if it comes to the mobile data connection it can't connect to the Internet while I have full network shown on the upper right corner. I can call and send SMS with no Problems. This Problem appeared just today and i called my service provider and they say that there is no problem with there network availability and I should check my APN settings which I checked and they are correct. Then the customer consultant said it could be my phone.
I inserted a SIM card from another service provider but it also does not connect to the mobile Internet connection.
So it seems to be that there is some faulty settings on my phone or even an defect. How can I fix that?
Thanks in Advance.
Click to expand...
Click to collapse
Hi, so which ROM are you running?
TheShoxter said:
Hi, so which ROM are you running?
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Click to collapse
Its stock CM11s rom with franco.kernel r7, TWRP, and root
A.R.Cante said:
Its stock CM11s rom with franco.kernel r7, TWRP, and root
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Click to collapse
Ok. So your data connection was working fine with that same build previously? Nothing changed on your phone, it just stopped working?
TheShoxter said:
Ok. So your data connection was working fine with that same build previously? Nothing changed on your phone, it just stopped working?
Click to expand...
Click to collapse
Exactly
A.R.Cante said:
Exactly
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Click to collapse
That's strange! It seems like a very random glitch then, which often seem to fix themselves as randomly as they occur.
Have you tried rebooting your device, turning off/on data? Also, in Settings>Mobile Network Settings, is your preferred network type set to LTE, or the highest that's there?
TheShoxter said:
That's strange! It seems like a very random glitch then, which often seem to fix themselves as randomly as they occur.
Have you tried rebooting your device, turning off/on data? Also, in Settings>Mobile Network Settings, is your preferred network type set to LTE, or the highest that's there?
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Click to collapse
Yes all of it even an Soft-Reset
freight Voitemy
A.R.Cante said:
Yes all of it even an Soft-Reset
Click to expand...
Click to collapse
Ok, and the "Data Enabled" checkbox in Mobile Network Settings is checked? And you are positive APN is all correct?
If yes and yes, then I'm not sure what could be the problem, considering how it WAS functioning previously. I would just suggest to keep rebooting and fiddling with the Network settings, such as turning off/on data, verifying APN settings, checking Network Operator, making sure SIM is properly inserted, etc.
I wish I knew exactly what was wrong, but I'm not sure.
A.R.Cante said:
Hello,
I am using my OnePlus One (64GiB) several days already but today i expierenced a total no data connection. It connects to WiFi and uses the Internet with no problems but if it comes to the mobile data connection it can't connect to the Internet while I have full network shown on the upper right corner. I can call and send SMS with no Problems. This Problem appeared just today and i called my service provider and they say that there is no problem with there network availability and I should check my APN settings which I checked and they are correct. Then the customer consultant said it could be my phone.
I inserted a SIM card from another service provider but it also does not connect to the mobile Internet connection.
So it seems to be that there is some faulty settings on my phone or even an defect. How can I fix that?
Thanks in Advance.
Click to expand...
Click to collapse
I had this problem before. I solved this by doing a factory reset.
jong17 said:
I had this problem before. I solved this by doing a factory reset.
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Click to collapse
A factory reset was my last option. Thank you this did fix it.
Did you resolved? I've same problem. Factory reset didn't work for me!
Hi,
I have the same problem. I only had the phone for three weeks now and two days ago internet stopped working in the middle of browsing/watching you tube video. Did not start since even though I've tried several methods (except factory reset, as I want to leave that one as last resort.
Is there any other way than factory reset to fix it ?
Do you all have franco kernel installed?
Need help
I lost the internet connect when I installed CM12 Nightly -> thought it was a bug in the ROM and sorta lived with it.
But when I reverted to 11-S I realized that the internet connection didn't work on that rom either. I've tried everything factory reset - Soft/Hard - reset -> flash other rom's on it. EVERYTHING!!! -> I also tried a couple of different SIM-cards none of them worked, I tried to contact my ISP, they couldn't help me, they said I had all the right settings so it's most likely something with my phone...
I've got no idea on how I can fix it. and would love if anyone could help me sort this problem out -> I don't have any important data on the phone so we can reset it as much as needed...
Heroicfield said:
I lost the internet connect when I installed CM12 Nightly -> thought it was a bug in the ROM and sorta lived with it.
But when I reverted to 11-S I realized that the internet connection didn't work on that rom either. I've tried everything factory reset - Soft/Hard - reset -> flash other rom's on it. EVERYTHING!!! -> I also tried a couple of different SIM-cards none of them worked, I tried to contact my ISP, they couldn't help me, they said I had all the right settings so it's most likely something with my phone...
I've got no idea on how I can fix it. and would love if anyone could help me sort this problem out -> I don't have any important data on the phone so we can reset it as much as needed...
Click to expand...
Click to collapse
I think you need to flash the CM11s modem again,then flash cmm11s backup or clean cm11s install. I had the same problem with you,once i flash any variant of Lolipop there is no signal,and revert to CM11s no signal eighter,flash CM11s modem again,no signal neighter,then flash CM11s backup,its worked.
Need additional help
maskelisuvari said:
I think you need to flash the CM11s modem again,then flash cmm11s backup or clean cm11s install. I had the same problem with you,once i flash any variant of Lolipop there is no signal,and revert to CM11s no signal eighter,flash CM11s modem again,no signal neighter,then flash CM11s backup,its worked.
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Click to collapse
How do I flash the modem and backup? -- Help needed.
I have the same problem this morning. I'm certain that every settings are correct.
Reply
adesutama said:
I have the same problem this morning. I'm certain that every settings are correct.
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Click to collapse
I did ask One Plus about it, they send me this zip (re-uploaded) http : // www . mediafire . com / download / rmuaie7f8ch5dji / ONEPLUS % 2BONE - StockRecovery - Windows . zip
(can't post links yet) which I then ran to fix the problem. just be aware of that it locks your bootloader again, if you don't want it to lock your bootloader edit the .bat files and delete the line which says "fastboot oem lock" and you should be good to go (worked anyways for me).
Thanks a ton this really was Helpful.. I guess OnePlus One has a glitch 11.1 and now also with 12.1 CM.. Will try Factory Restore and will update.. Same thing happen with my Frnd in India.. who switch between SP's. He had to restore to fix the internet issue.
I have had the same problem on one of my oneplus 2's. One phone works fine. The other phone was working but is not connecting to Internet using data connection. I have checked the settings and they are exactly the same as the other phone which is working fine.
I am very perplexed by this very peculiar problem which apparently no one has
I bought my OPO here in UK, it arrived swiftly and i could not be happier. But wait, curiosity killed cat( in this case me) I was able to use my OPO regularly but i did a mistake and saw coloros posted on oneplus development and gone ahead and installed it via fastboot.
Next day reverted back to CM11S via fastboot.
Now the whole time my EE sim was in the phone. One day morning i can't able to make calls, as soon as I try to call nice 4g signal goes completely down and phone give message that no mobile network.
I tried vodafone and O2 sim which sim to work nicely but now no network all.
I got new EE sim, and voila again comes back network after factory reset. I try to make a call and again the same thing; network goes out completey.
Please help.
I have already put the request with paypal requesting refund, now I don't know what will happen
But in meanwhile if there is something I can do please let me know, also some senior members can explain why is this happening
Try installing the latest radio/modem. Download the latest OTA here, then extract the file called NON-HLOS.bin.
Reboot into fastboot, do fastboot flash modem path/to/NON-HLOS.bin, reboot, and see if that helps.
Your network problems are probably because you still have the ColorOS radio image.
Try setting it to WCDMA Preferred, or LTE/GSM (Auto PRL) which is what I use... it doesn't completely solve the problem for me but it helps in most areas.
hashim71 said:
Try setting it to WCDMA Preferred, or LTE/GSM (Auto PRL) which is what I use... it doesn't completely solve the problem for me but it helps in most areas.
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Click to collapse
I agree with him. It seems like your phone is getting 4G signal but since the OPO does not have Voice over LTE (VoLTE), your phone is forced to go back into 3G mode in order to make the phone call. Set it to LTE/GSM (Auto PRL) as what hashim said and it should fix your problem. Your phone is probably on 4G only mode.
The same thing happened to me on Fido in Canada. I side loaded the 30O update and went back to 25R. When I reverted I was not able to accept any calls or texts. My phone would get the com.android.phone force stop error. I tried deleting the data from the phone, contacts, and Sim Toolkit apps but ultimately had to do a factory reset from recovery to fix the issue. Lost all my progress on Final Fantasy VI too..
Guys I love xda community my problem is solved
latenightchameleon said:
Try installing the latest radio/modem. Download the latest OTA here, then extract the file called NON-HLOS.bin.
Reboot into fastboot, do fastboot flash modem path/to/NON-HLOS.bin, reboot, and see if that helps.
Your network problems are probably because you still have the ColorOS radio image.
Click to expand...
Click to collapse
Many thanks man
I got it sorted with your method. I tried this also before but on windows 8.1 machine but no luck. This time I tried with another cable and on Mac so this time it worked. I was on verge of returning the phone.
Hi Guys,
Strange problem that has me a little stomped and nervous..
Basically I was on the one plus one official forums and found a thread talking about how much better 25R is when it comes to battery life.. I have a brand new Oneplus one that is is / was on 44S.
In this thread they linked to xda for the rom, it was just a stock 25R rom that was made a flashable zip. Well I figured what the heck might as well try it, made a nanoid backup and titanium backup, wiped and flashed away.
Well as soon as I booted into 25R I noticed I had no signal at all, like nothing. So then I set up the system a little figuring whatever just need to reboot I guess.. Still nothing.
I then pop out the sim card and notice now the "No sim card" icon displays then disapears over and over.
I reverted back to my nanoid and still my sim card issue persists.. Nothing I seem to do restores my signal, I have flashed multiple modems etc..
Has anyone ever heard of this? I find it very hard to believe I some how developed a hardware problem the same exact time I flashed 25R.. sure as hell seems like a hardware problem though.
*** Edit I tried one more.. on the Android Developement area there was a stock rooted 44s with a zip that has 44s etc.. modem etc.. I flashed this file - even though I already flashed another 44s modem zip.. Seems to have given me back my signal and sim detecting abilitie.. Thankfully..
I don't know what triggered this, this is the thread I got the 25R zip from: http://forum.xda-developers.com/oneplus-one/general/rom-xnph25r-cm11s-zip-t2820008
Teach me to flash anything while at work without access to fastboot.
I had this problem aswell, actually still have it whenever i flash a new rom.
The thing you have to do to get your signal back is changing your preferred network type in Settings > Mobile networks.
Mine has no option ticked standard, so i had to manually set it to 3G which solved my problem.
Tell me if it worked for you!
mumaster20 said:
I had this problem aswell, actually still have it whenever i flash a new rom.
The thing you have to do to get your signal back is changing your preferred network type in Settings > Mobile networks.
Mine has no option ticked standard, so i had to manually set it to 3G which solved my problem.
Tell me if it worked for you!
Click to expand...
Click to collapse
Yep. You need to do that as suggested "......... in Settings > Mobile networks....to 3G " / 4G / LTE depending on your Carrier/Network......:good:
kash_si said:
Yep. You need to do that as suggested "......... in Settings > Mobile networks....to 3G " / 4G / LTE depending on your Carrier/Network......:good:
Click to expand...
Click to collapse
I dont know what caused this problem, i think it started after i flashed ColorOS, so maybe that flash has overwritten some important files, i dont know.