[Q] Should I RMA or return, or keep? - Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting

Hello XDA friends,
I have been wanting a Verizon or AT&T Note Pro 12.2 for a while -- I have a personal vendetta against Exynos and at this point can't do the wifi only model.
So, I went on Ebay and found one for $575, got it two days ago.
Issues:
1. Light bleed, holy mother sweet mary, light bleed. Top, bottom everywhere, its like looking at a cloudy sky.
2. The back has flex; a gentle touch flexes the fake leather back inwards, and its very noticeable. Its gotten to the point where the back cover is not actually perfectly smooth and has very tiny "lumps" inwards.
3. When the back flexes inwards, there seems to be a sharp point inside the tablet that pushes against the inside of the display itself; I pick it up with left hand, and there is a little "bubble wave" thing that the screen does on the top left hand side, kinda like when you poke an old LCD with your finger.
Thats really it... other than that it works. Should I RMA it to Samsung and have them repair, or should I return to ebay seller via a case (Seller is unresponsive, sadly)? Or is everyones Note Pro like this?
Thank you very much!

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How are your phones holding up?

I've noticed that the slider functionality of my phone, possibly due to user-abuse, is starting to slide off the rails*. I've also noticed that the top is beginning to extend over the bottom... on the side with the PTT button. Is this my fault, or is everyone else having the same problem.
*To define: hold the phone in your hand, and place your thumb on the bottom-left corner of the top "slider-part", (could someone give me the word that should be used in place of "slider-part") push toward the right... Does the bottom, of the top, of your phone slide out by itself? Mine only moves about an 1/8th of an inch, but I'm curious if everyone shares this problem as well.
My phone slides out about the same 1/8 as yours, but i think it was like that even when it was brand new.
Yes it does happen to me, nothing perfect...it's just the sliding mechanism moving on one side and not the other..
I have the same movement on mine. My fuze is 7 weeks old, I use the sliding mechanism, on average, 3 times a day.
When I received my phone I double checked the sliding mechanism - the same movement was present when new. Based on other posts, this appears to be normal.
Other than that, my fuze is doing well. I purchased the ATT store cover (rubberized cover in two pieces) which is really good (although expensive ). I do find that the rubberized cover makes it difficult to put into my trouser pocket, thus I tend to carry it everywhere I go...
I've had that issue since I got it in Nov last year. Other than that, it's working and looking perfectly well. I should also note that I have an invisible shield that's working wonders for the phone. With it installed, I get a better grip on the phone (doesn't feel like I'm going to drop it), obviously no scratches, and fingerprint issues are far less severe.
My first phone slid off the rails too so I called AT&T and they sent me a reconditioned one. Now the slider on the new one actually pulls away from the main body. So I called AT&T again and they are sending me a another phone. Fingers crossed......
The play in the rails seems normal... I do about 4,500 texts a month... so slide open, slide closed over and over again... still holding strong had the Touch Pro since November of 08
My first kaiser (tilt) had that overhang when closed. It bothered me a lot. AT&T wouldn't exchange it, so I superglued a thin, tiny square of vinyl to the bumper at the end of the track to act like a shim, leaving the top and bottom flush when closed. The next two warranty exchanges I got (for other issues) had no such issue, and thankfully, neither does my fuze.
im uber careful with my phone but its so fragile its just breaking apart. the hard keys are coming up, the slider is now over like everyone else, there are small scratches everywhere, and kinda weird is the camera glass is broken around the edges.
My phone is holding up well with the rubberized cover
Holding up well to date, but seldom use the keyboard as have grown accustomed to using FITALY on the Fuze.
Also am using Capdase BiFold case for general protection + top shell of Innocase to help ward off the laminate separation that some users have complained of. (Also helps keep things from resting on the screen.)
May be Overkill, but hope to have this unit for some time....

I think my digtizer has detached slightly

I have this weird issue i have only just noticed. In the middle of my screen, there is almost a perfect rectange of slightly discoloured, rainbowy effect on the screen. It is right in the centre of the screen, and goes to aout 1cm from the edge the whole way round.
Its like the digitizer has detached or pushed up against the screen. I cant remember doing anything to it. And if i run my finger over it, the rainbow effect moves/follows my finger then snaps back to the rectangle (kind of like when you have a bubble under a screen protector).
Also the area under this spot is slightly less sensitive and seems to be giving the odd random input.
Do you rekon this would be covered under warranty? I cant remember doing anything to the screen, and the fact is so pefectly placed in the middle of the screen.
Hey,
Mine does this as well... It's a perfect rectangle, and only visible in strong (especially flourescent) light. Can't notice any differences in input though. Interested to see what people think, and if it's a common problem. Can't remember any incident that could have led to this, I take care of my phone.
In case it helps, it's a UK Vodafone Touch Pro, with the latest HTC WWE ROM.
I have had a similair effect but not a perfect rectangle. somewhere mid screen slightly to the right I had a bubble of rainbow colour. I actually thought it was underneath the screenprotector so i bought a new one to change it. To my surprise the bubble was still there but internally.
I used to have my phone with the protective leather thingy in my jeans. I decided to take it out for a while. And what do you know. after a day the bubble dissapeared. I then put it back in my jeans and checked every hour. The bubble came back. So i'm guessing pressure on the glass internally or something.
Nowadays I dont carry it around in my tight jeans anymore. I use the protective leather that came with it and put it in my jacket pocket instead.
Edit: It has all the attributes xternal listed. The bubble that is.. less responsive random input rainbow following finger. In my case it has been due to pressure on the screen from my tight jeans. Yours might be something else though...
thanks for replies guys, sounds identical to what i have. i thought it was screen protector too, took it off to clean and noticed it was below. wasted blue, i was almost about to edit my post to include exactly what you said about flourescent light.
maybe it has happened from being in my tight jeans, strange that wasted blue and i have the same sized area though.
i have a fuze.
Mine is the Htc Touch Pro from HI, KPN Netherlands.
Xternal i would suggest you don't keep your phone in your jeans for a while and see if the bubble dissapears. Might take a few days at first. just put it in your jacket or something. If it dissapears you know what it is. I don't think this will fall under warranty. if it sticks regardless of pressure you might get warranty...
Oeh i just remember. If the backlight is out you will see a blacker than black dot on the screen where the bubble is supposed to be. if the light goes on its rainbowy fluorecent.
Thanks King, i have taken the protector off and will keep it out of my pocket. The pattern is the same if the backlight is on or off. Id post a photo, but its really hard to get it to show up in a photo.
Im of the opinion now that as you say, the digitizer is pushed against the screen, not detached. Hopefully it pops back
Hey guys.. same issue for a lot of people
It is something like this:
http://contactus.htc.com/Download.aspx?TicketID=396548&ReplyID=2&FileName=IMGP6088.jpg
Look at what HTC told me:
New Response From [ Cathy (Malaysia Support (Tech)) ]
Dear xxxx,
We regret to inform you that based on our warranty policy, we can not provide you the free repair on this issue.
If the touch window having some rainbow mark, it is caused by extra force enter to the touch window and it is under user misused. Thus, there is no Warranty Provided.
Thanks.
Best regards.
HTC
After some rants:
Thank you for contacting HTC. With reference to your query, we understand you are upset for this issue. But according to the HTC warranty policy, the LCD is not covered by warranty. Please check the attachment for HTC warranty policy. For the "newton rings" issue, we recommend you send it to service center to replace the LCD. Thanks.
HTC
Some consolidation of threads:
//forum.xda-developers.com/showthread.php?t=439410 - Diamond Screen
http://forum.xda-developers.com/showthread.php?t=475294 - TP and HD screen
http://forum.xda-developers.com/showthread.php?t=504899 - Sprint
http://forum.xda-developers.com/showthread.php?p=2934571#post2934571 - TP
Thanks for the help guys, I'll try keeping it out of my jeans pocket for a while. Sounds like this "newton ring" problem in the other therads though. I'd tried replacing the screen protector as well before, but no joy there. Might need to try to get a replacement (took out insurance on it), but guess I'd need to flash back to the carrier ROM.
Anybody know how good Vodafone UK's insurance is about newton rings?
Just read kingpinda's post again, when my backlight is off I can still see the rings, so doesn't sound like the same problem. I'll still try it though, thanks.

Anybody else have dirt under their screen glass?

I got a G Tablet for Christmas and there are three specks of dust under the glass! Oh so frustrating. I'm gonna exchange it (not looking forward to shipping fees and waiting) because it drives me crazy.
Am I the only one with this problem?
I'd hate for my replacement to have the same problem.
I have the same problem, 2 decent sized pieces of dust under the glass. Since i'm in Australia I'm not about to ship it back to the US for a warranty replacement.
I will probably try to disassemble it and see if I can lean it myself. Pretty ordinary QA..
I replaced my first gtab because of dirt behind the screen. I opened the replacement in the store before I took it home, just to make sure.
Dust under screen - Solution!
I had this issue come up after about 1 1/2 months, about 5-6 annoying white specs appeared between the touchscreen and the lcd panel. I really did not want to return yet another gTab (first one had bad power port) so I took a chance with some canned air. Being very careful not to allow any of the propellant inside, I removed the memory card and gave a couple of quick blasts of air into the memory slot and again in the usb port. Problem SOLVED! All of the dust specs under the screen disappeared and the display is once again flawless and clear. I suggest giving this a try before committing yourself to going through the return process.

[Q] Received a GOOD TF, but how to fix screen gap?

Hi,
My 4th (!) TF arrived and features very little light bleed (compared to two horrible ones I had prior, and one ok one), no stuck pixels, perfectly balanced stereo sound and no dust under the screen!
It is like winning the lottery!
However, it does have the screen gap issue. Can anyone suggest how to fix this, other than put sticky tape all the way down the edge? Is there some small rubber sealant that can be bought that would look like the Asus seal? I'd love to make sure it is sealed so no dust gets in as this one is NOT going back!
Thanks!

[Q] Should I RMA or return, or keep?

Hello XDA friends,
I have been wanting a Verizon or AT&T Note Pro 12.2 for a while -- I have a personal vendetta against Exynos and at this point can't do the wifi only model.
So, I went on Ebay and found one for $575, got it two days ago.
Issues:
1. Light bleed, holy mother sweet mary, light bleed. Top, bottom everywhere, its like looking at a cloudy sky.
2. The back has flex; a gentle touch flexes the fake leather back inwards, and its very noticeable. Its gotten to the point where the back cover is not actually perfectly smooth and has very tiny "lumps" inwards.
3. When the back flexes inwards, there seems to be a sharp point inside the tablet that pushes against the inside of the display itself; I pick it up with left hand, and there is a little "bubble wave" thing that the screen does on the top left hand side, kinda like when you poke an old LCD with your finger.
Thats really it... other than that it works. Should I RMA it to Samsung and have them repair, or should I return to ebay seller via a case (Seller is unresponsive, sadly)? Or is everyones Note Pro like this?
Thank you very much!
I noticed that flex right away. Same thing happens on mine, along with the LCD distortion.
I wish they would make it in a solid metal piece (ala iPad) instead of plastic.
If its noticeably worse than something like a display model, I'd lean towards a return as defect. Or, since it's a carrier branded device, you could probably get support from them. At least if you have an active account.

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