[Q] Should I RMA or return, or keep? - Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting

Hello XDA friends,
I have been wanting a Verizon or AT&T Note Pro 12.2 for a while -- I have a personal vendetta against Exynos and at this point can't do the wifi only model.
So, I went on Ebay and found one for $575, got it two days ago.
Issues:
1. Light bleed, holy mother sweet mary, light bleed. Top, bottom everywhere, its like looking at a cloudy sky.
2. The back has flex; a gentle touch flexes the fake leather back inwards, and its very noticeable. Its gotten to the point where the back cover is not actually perfectly smooth and has very tiny "lumps" inwards.
3. When the back flexes inwards, there seems to be a sharp point inside the tablet that pushes against the inside of the display itself; I pick it up with left hand, and there is a little "bubble wave" thing that the screen does on the top left hand side, kinda like when you poke an old LCD with your finger.
Thats really it... other than that it works. Should I RMA it to Samsung and have them repair, or should I return to ebay seller via a case (Seller is unresponsive, sadly)? Or is everyones Note Pro like this?
Thank you very much!

I noticed that flex right away. Same thing happens on mine, along with the LCD distortion.
I wish they would make it in a solid metal piece (ala iPad) instead of plastic.

If its noticeably worse than something like a display model, I'd lean towards a return as defect. Or, since it's a carrier branded device, you could probably get support from them. At least if you have an active account.

Related

How are your phones holding up?

I've noticed that the slider functionality of my phone, possibly due to user-abuse, is starting to slide off the rails*. I've also noticed that the top is beginning to extend over the bottom... on the side with the PTT button. Is this my fault, or is everyone else having the same problem.
*To define: hold the phone in your hand, and place your thumb on the bottom-left corner of the top "slider-part", (could someone give me the word that should be used in place of "slider-part") push toward the right... Does the bottom, of the top, of your phone slide out by itself? Mine only moves about an 1/8th of an inch, but I'm curious if everyone shares this problem as well.
My phone slides out about the same 1/8 as yours, but i think it was like that even when it was brand new.
Yes it does happen to me, nothing perfect...it's just the sliding mechanism moving on one side and not the other..
I have the same movement on mine. My fuze is 7 weeks old, I use the sliding mechanism, on average, 3 times a day.
When I received my phone I double checked the sliding mechanism - the same movement was present when new. Based on other posts, this appears to be normal.
Other than that, my fuze is doing well. I purchased the ATT store cover (rubberized cover in two pieces) which is really good (although expensive ). I do find that the rubberized cover makes it difficult to put into my trouser pocket, thus I tend to carry it everywhere I go...
I've had that issue since I got it in Nov last year. Other than that, it's working and looking perfectly well. I should also note that I have an invisible shield that's working wonders for the phone. With it installed, I get a better grip on the phone (doesn't feel like I'm going to drop it), obviously no scratches, and fingerprint issues are far less severe.
My first phone slid off the rails too so I called AT&T and they sent me a reconditioned one. Now the slider on the new one actually pulls away from the main body. So I called AT&T again and they are sending me a another phone. Fingers crossed......
The play in the rails seems normal... I do about 4,500 texts a month... so slide open, slide closed over and over again... still holding strong had the Touch Pro since November of 08
My first kaiser (tilt) had that overhang when closed. It bothered me a lot. AT&T wouldn't exchange it, so I superglued a thin, tiny square of vinyl to the bumper at the end of the track to act like a shim, leaving the top and bottom flush when closed. The next two warranty exchanges I got (for other issues) had no such issue, and thankfully, neither does my fuze.
im uber careful with my phone but its so fragile its just breaking apart. the hard keys are coming up, the slider is now over like everyone else, there are small scratches everywhere, and kinda weird is the camera glass is broken around the edges.
My phone is holding up well with the rubberized cover
Holding up well to date, but seldom use the keyboard as have grown accustomed to using FITALY on the Fuze.
Also am using Capdase BiFold case for general protection + top shell of Innocase to help ward off the laminate separation that some users have complained of. (Also helps keep things from resting on the screen.)
May be Overkill, but hope to have this unit for some time....

[Q] Creaky creaky!

I hate to nit-pick and I'm generally happy and relieved that I simply even got a unit, but both my left and right side are now creaky.. even the bottom is starting a bit.
I still have a week left, what should I do? Should I just return the unit and wait it out? Do anything think theres a way to stop the creaking?
Mine does the same, I am going to just accept it as others have this issue as well.
define creak? Mine has some flex in the back but no actual sound accompanying it.
docangle said:
Mine does the same, I am going to just accept it as others have this issue as well.
Click to expand...
Click to collapse
Ya I've read that it's fairly widespread, but does yours creak on 3/4 of the sides? or just the left side?
seshmaru said:
define creak? Mine has some flex in the back but no actual sound accompanying it.
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Click to collapse
definitely with sound. it clicks
Nope none of that.
PS: I've had it for 2 weeks now.
Mine creaks on the 3/4 of the right side. That is if i press it/hold it hard enough. Usually I'm cradling it with both hands or having it attached to the keyboard dock, so it's not that big of a deal for me.
And we wonder how they got this tablet down to $400 Mine creaks on the upper right if I apply a little pressure (like if I hold it with one hand on that side), but it's not like it creaks enough to drive me crazy, or even drive me irritated. You sacrifice build quality for hitting that magic $400 price point, it is what it is.
If there is flex, then there means that there is empty space. If that's the case, why isn't the TF slimmer?!
dfin13 said:
And we wonder how they got this tablet down to $400 Mine creaks on the upper right if I apply a little pressure (like if I hold it with one hand on that side), but it's not like it creaks enough to drive me crazy, or even drive me irritated. You sacrifice build quality for hitting that magic $400 price point, it is what it is.
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Click to collapse
I'm sorry but that's simply false
My European HTC hero back cover creaked from the start and that thing has only seen torment for the past 2 years (7 ft. plus drops multiple times a week, don't ask ;_; ) and it's in full working order, undamaged. Creaky plastic does not signify build quality.
Mine creaks on the right hand side but I generally hold it with my left hand on the back of the unit or rest it on my stomach when in portrait mode, feet up sitting in my La-Z-Boy.
Had mine for 2 weeks and don't have any creaking in any orientation.
I have quite a bit of creaking as well, along with a gap on the left-hand side of the screen. I'll probably swap mine out before my 30 days is up with Amazon, and when stock is more available. I'm hoping that's how it works out, anyways.
seshmaru said:
I'm sorry but that's simply false
My European HTC hero back cover creaked from the start and that thing has only seen torment for the past 2 years (7 ft. plus drops multiple times a week, don't ask ;_; ) and it's in full working order, undamaged. Creaky plastic does not signify build quality.
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Click to collapse
And neither does light bleed, gaps, dust under the screen, or sharp edges, I guess Look I'm fine with some cut corners, it's what you have to expect when something seems to affordable too be true. I'm not saying that the Transformer is going to fall apart in your hands, but creaky build quality is usually a result of cutting corners.
dfin13 said:
And neither does light bleed, gaps, dust under the screen, or sharp edges, I guess Look I'm fine with some cut corners, it's what you have to expect when something seems to affordable too be true. I'm not saying that the Transformer is going to fall apart in your hands, but creaky build quality is usually a result of cutting corners.
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Click to collapse
Not everyone has lightbleed and even the iPad and iPad 2 had lightbleed issues, I doubt those were because of shoddy manufacturing.
Also the sharp edges are part of the design, I can't really relate to anyone complaining about the "sharp"corners since the angular bezel edge design really isn't that bad on your finger tips or hands.
Also my HTC hero has a dust spec under the screen, just because something isn't perfect in design doesn't mean it's shoddy manufacturing or cutting corners in manufacturing, it's just a flawed design.
Not sharp corners, sharp edges -- run your fingers along the back edge of the tablet and you'll see. Look, I don't care much about the build quality, it's satisfactory to me, but some of you are in denial
dfin13 said:
Not sharp corners, sharp edges -- run your fingers along the back edge of the tablet and you'll see. Look, I don't care much about the build quality, it's satisfactory to me, but some of you are in denial
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Click to collapse
Not denial, my point is it's flawed design, not build quality.
Sharp edges on plastic, enough to cut if you were the careless type, are not bad design, it's cutting corners, which is build quality. Exposed plastic like that would normally be dulled so as to not be so sharp, but leaving it raw like that is a cost-cutting move, and is a build-quality issue. So is light bleeding, screen dust, and creaking.
I can't poll every Transformer owner to see if they all have the same build quality issues, but I bet if a good number ran their fingers along the back edge to check for sharpness, applied pressure to the case to hear it creak, or checked for light bleeding, they'd have one, if not all three. Things to be expected during a first run, and definitely expected when you've undercut the competition by so much. My position is if those things bother you, return it. I'm keeping mine.
dfin13 said:
Sharp edges on plastic, enough to cut if you were the careless type, are not bad design, it's cutting corners, which is build quality. Exposed plastic like that would normally be dulled so as to not be so sharp, but leaving it raw like that is a cost-cutting move, and is a build-quality issue. So is light bleeding, screen dust, and creaking.
I can't poll every Transformer owner to see if they all have the same build quality issues, but I bet if a good number ran their fingers along the back edge to check for sharpness, applied pressure to the case to hear it creak, or checked for light bleeding, they'd have one, if not all three. Things to be expected during a first run, and definitely expected when you've undercut the competition by so much. My position is if those things bother you, return it. I'm keeping mine.
Click to expand...
Click to collapse
First off light bleeding is a fault of the LCD manufacturer. LG was at fault for the bad iPad 2 screens. Apple used both LG and Samsung, and only the LG ones had the issue quite regularly.
I don't have any plastic edges on mine. My plastic backing definitely fits inside the aluminum frame. I cannot feel any sharp edges along my back, and I'm trying to be nit picky for the sake of your argument. I have a slight creek in one spot on the right edge, that is the only build quality issue I have of all, and it is slight. My suggestion if you see separation or your plastic back is not inside the frame RMA it to Asus, or return to the store. It could be as simple of a fix of them taking it apart and putting it back together with more care.
I think the point is being missed here. I'm fine with the sharp edge -- hell, mine stays in the Asus case, I don't even feel it. The argument was whether or not build quality was compromised (and that includes parts from companies other than Asus, cost is cost), and I think it was. If you told me I could get a $400 tablet with an IPS screen, and I'd have to deal with a sharp edge and some creaking (I don't notice light bleed and I don't want to look for it because I don't want to notice it! ), I'd jump all over it. No need to get defensive, in the end it's just a piece of consumer electronics.

[Q] Should I RMA or return, or keep?

Hello XDA friends,
I have been wanting a Verizon or AT&T Note Pro 12.2 for a while -- I have a personal vendetta against Exynos and at this point can't do the wifi only model.
So, I went on Ebay and found one for $575, got it two days ago.
Issues:
1. Light bleed, holy mother sweet mary, light bleed. Top, bottom everywhere, its like looking at a cloudy sky.
2. The back has flex; a gentle touch flexes the fake leather back inwards, and its very noticeable. Its gotten to the point where the back cover is not actually perfectly smooth and has very tiny "lumps" inwards.
3. When the back flexes inwards, there seems to be a sharp point inside the tablet that pushes against the inside of the display itself; I pick it up with left hand, and there is a little "bubble wave" thing that the screen does on the top left hand side, kinda like when you poke an old LCD with your finger.
Thats really it... other than that it works. Should I RMA it to Samsung and have them repair, or should I return to ebay seller via a case (Seller is unresponsive, sadly)? Or is everyones Note Pro like this?
Thank you very much!
Delete

Does your phone have a slight curve/bent?

It's been bugging me a bit today as I noticed that this thing is not only very flexible and has those infamous hairline cracks on the sides, but it's also not entirely straight when looking at it from the profile. I mean, if you put it on the flat surface screen facing downwards, the middle of the screen will have a couple of mm clearance and won't touch the surface unless you apply mild pressure to it. Is it just me or is pretty common and nothing much to worry about? Cause you know, I just got this phone, and if something is terribly wrong with it would be great to know that.
Yes. The top half of my phone is slightly twisted. I actually noticed it a few weeks out of warranty.
Yep, the top half. Added poll to make this easier.
Mine is bent too.
Sold my white Nexus cause all the scratches and wear on the back/discoloring were starting to annoy me (had that phone for a couple of weeks or so). Now the new (used) black one which I bought several days ago isn't visually bent at all, I wonder if this happens mainly with white models.
PS. In case you are wondering, the demand for them nexuses in my local 2nd hand market is pretty high, so yeah it's easy peasy to sell one.
My white model is warped a little. Bothered me for a while but since this phone was the result of an rma I didn't do anything about it in case I got another faulty phone.
Sent from my Nexus 5 using Tapatalk

The black strip above the top Speaker pops out! (Update 9-06-2019)

Hi guys, I thought of writing this as a warning for current users and future buyers to watch out for.
My beloved ROG device(6 months old now) has its plastic/glass(I believe it's plastic) black strip exactly above the top Speaker grill pop out, that strip is simply glued i believe and its not a part piece of the top bezel as I thought it was just an attached piece. I started noticing it after doing some device cleanup. If you have a look from the sides of the device on a steady balanced surface you will notice the two tips of the strip popping out slightly. But mine are really visible from the side.
It is starting to annoy me to the point where I am thinking of my next device upgrade instead of simply contacting Asus Service Repair Center. I really hate to sell this device but I want to recoup some money for my next upgrade. When I try to push down that side tip there is a little bit of give which leads me to believe it's glued!
I thought of sharing this because I haven't found anyone reporting about it yet. So my advice don't try to clean that area too much even if you find some small fibers stuck in between the edges or the glue that is holding it together might start to wear.
Update 9-06-2019:
Since my post and with each day passing by the black strip started to peal more and more due to cleaning up that area from time to time.
The phone ended up looking like in pictures(3-6).
So I was in this dilemma should I just live with it, sell it or fix it. After weighing the pros and cons of each choice the obvious choice was to send it for repairs since my phone is still covered by warranty. Lo and behold it was the best choice to make, i am currently in China and since I bought the phone from there I had to send the phone to Shanghai where their service centers are. The customer service were very polite they offered to cover the shipping fees of taking the phone from me from Beijing where I was at the time to Shanghai and vise versa, they picked up the phone from me the following day of me contacting them and the phone returned back after exactly 4 days. They took it on Friday and it returned back fixed the following Tuesday without me going anywhere all through a carrier service. The latest photos depicts how the phone is back to how it's supposed to be.
I would like to thank ASUS Service Center in Shanghai for their work and also the repair man for his repairs (He was polite enough to contact me to further understand the phone situation). I highly recommend contacting them if you are facing any issues with your phone. Photos (7-9) shows the phone after repairs.
This has happened to someone on the ASUS support forum. Stange that so far only a problem with the top speaker and not the bottom.
Tesla74 said:
This has happened to someone on the ASUS support forum. Stange that so far only a problem with the top speaker and not the bottom.
Click to expand...
Click to collapse
Probably it's a design and implementation issue. The bottom strip is better sitted than the top one also it is flush straight with the bottom bezel without any side tips protruding like the top one. Anyways I dislike the idea of attaching any front piece with glue, both the top and bottom bezel should be 1 piece each but I guess they had to do it to lower the size of the bezels. I like the Nexus 6p speaker grills implementation but that phone had huge bezels.
Rashad83 said:
Probably it's a design and implementation issue. The bottom strip is better sitted than the top one also it is flush straight with the bottom bezel without any side tips protruding like the top one. Anyways I dislike the idea of attaching any front piece with glue, both the top and bottom bezel should be 1 piece each but I guess they had to do it to lower the size of the bezels. I like the Nexus 6p speaker grills implementation but that phone had huge bezels.
Click to expand...
Click to collapse
For me the bottom strip is slightly protruding on the right side. Just noticed it now. The top strip is completely flush.
I hadn't even thought of this design detail before, but OP is completely right.
This happened to my phone about a month ago and it was both the bottom and top at the same time. Didn't matter that it was in a protective case either.
Same issue
Hello , is this probleme included in the warrenty ? Can I send it to vendor for repair ,i lost blavk and red parts of the top speaker (i persume the one affected by device's heat)?
Thanks
Yben2020 said:
Hello , is this probleme included in the warrenty ? Can I send it to vendor for repair ,i lost blavk and red parts of the top speaker (i persume the one affected by device's heat)?
Thanks
Click to expand...
Click to collapse
Yes I think it's covered by warranty, but I would suggest you call them first to inquire just in case. So you don't waste time.

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