I have this weird issue i have only just noticed. In the middle of my screen, there is almost a perfect rectange of slightly discoloured, rainbowy effect on the screen. It is right in the centre of the screen, and goes to aout 1cm from the edge the whole way round.
Its like the digitizer has detached or pushed up against the screen. I cant remember doing anything to it. And if i run my finger over it, the rainbow effect moves/follows my finger then snaps back to the rectangle (kind of like when you have a bubble under a screen protector).
Also the area under this spot is slightly less sensitive and seems to be giving the odd random input.
Do you rekon this would be covered under warranty? I cant remember doing anything to the screen, and the fact is so pefectly placed in the middle of the screen.
Hey,
Mine does this as well... It's a perfect rectangle, and only visible in strong (especially flourescent) light. Can't notice any differences in input though. Interested to see what people think, and if it's a common problem. Can't remember any incident that could have led to this, I take care of my phone.
In case it helps, it's a UK Vodafone Touch Pro, with the latest HTC WWE ROM.
I have had a similair effect but not a perfect rectangle. somewhere mid screen slightly to the right I had a bubble of rainbow colour. I actually thought it was underneath the screenprotector so i bought a new one to change it. To my surprise the bubble was still there but internally.
I used to have my phone with the protective leather thingy in my jeans. I decided to take it out for a while. And what do you know. after a day the bubble dissapeared. I then put it back in my jeans and checked every hour. The bubble came back. So i'm guessing pressure on the glass internally or something.
Nowadays I dont carry it around in my tight jeans anymore. I use the protective leather that came with it and put it in my jacket pocket instead.
Edit: It has all the attributes xternal listed. The bubble that is.. less responsive random input rainbow following finger. In my case it has been due to pressure on the screen from my tight jeans. Yours might be something else though...
thanks for replies guys, sounds identical to what i have. i thought it was screen protector too, took it off to clean and noticed it was below. wasted blue, i was almost about to edit my post to include exactly what you said about flourescent light.
maybe it has happened from being in my tight jeans, strange that wasted blue and i have the same sized area though.
i have a fuze.
Mine is the Htc Touch Pro from HI, KPN Netherlands.
Xternal i would suggest you don't keep your phone in your jeans for a while and see if the bubble dissapears. Might take a few days at first. just put it in your jacket or something. If it dissapears you know what it is. I don't think this will fall under warranty. if it sticks regardless of pressure you might get warranty...
Oeh i just remember. If the backlight is out you will see a blacker than black dot on the screen where the bubble is supposed to be. if the light goes on its rainbowy fluorecent.
Thanks King, i have taken the protector off and will keep it out of my pocket. The pattern is the same if the backlight is on or off. Id post a photo, but its really hard to get it to show up in a photo.
Im of the opinion now that as you say, the digitizer is pushed against the screen, not detached. Hopefully it pops back
Hey guys.. same issue for a lot of people
It is something like this:
http://contactus.htc.com/Download.aspx?TicketID=396548&ReplyID=2&FileName=IMGP6088.jpg
Look at what HTC told me:
New Response From [ Cathy (Malaysia Support (Tech)) ]
Dear xxxx,
We regret to inform you that based on our warranty policy, we can not provide you the free repair on this issue.
If the touch window having some rainbow mark, it is caused by extra force enter to the touch window and it is under user misused. Thus, there is no Warranty Provided.
Thanks.
Best regards.
HTC
After some rants:
Thank you for contacting HTC. With reference to your query, we understand you are upset for this issue. But according to the HTC warranty policy, the LCD is not covered by warranty. Please check the attachment for HTC warranty policy. For the "newton rings" issue, we recommend you send it to service center to replace the LCD. Thanks.
HTC
Some consolidation of threads:
//forum.xda-developers.com/showthread.php?t=439410 - Diamond Screen
http://forum.xda-developers.com/showthread.php?t=475294 - TP and HD screen
http://forum.xda-developers.com/showthread.php?t=504899 - Sprint
http://forum.xda-developers.com/showthread.php?p=2934571#post2934571 - TP
Thanks for the help guys, I'll try keeping it out of my jeans pocket for a while. Sounds like this "newton ring" problem in the other therads though. I'd tried replacing the screen protector as well before, but no joy there. Might need to try to get a replacement (took out insurance on it), but guess I'd need to flash back to the carrier ROM.
Anybody know how good Vodafone UK's insurance is about newton rings?
Just read kingpinda's post again, when my backlight is off I can still see the rings, so doesn't sound like the same problem. I'll still try it though, thanks.
Related
Hi guys,
About 3 weeks ago I noticed that in certain light, I could see a grid of dots, starting from 5mm from each side of the screen. These dots were arranged in some a regular pattern, so I assummed it was screen sensors, that I had not see before.
However last week, I noticed this same area was now becoming strangely colored. Its difficult to explain, but viewing the screen at an angle or in certain light, that area of the screen looks like the screens plama is leaking. Its similar to if you put a drop of clear oil between the screen protector and the screen itself. This is definatly occuring on the internal part of the screen. So im going to call up HTC this week, and if they request me to send it back, do I need to un-hard-spl the phone? If so how do I do this?
Thanks
I had similar issue with my old Himalaya in the past. It seems like an oil spot between surfaces under specific angle. Now I have another problem with screen on my Rafi-Some blue 'clouds' visible all the time after accident with my car(I lost my phone with case on the parking place and someone-maybe me also drove very closely around it,so the device is just a little bit damaged,but not so much).
I have same problem on my Touch Pro, but my seller say to me this fabrication problem...not important problem...but its very distrubity
hellios said:
Hi guys,
About 3 weeks ago I noticed that in certain light, I could see a grid of dots, starting from 5mm from each side of the screen. These dots were arranged in some a regular pattern, so I assummed it was screen sensors, that I had not see before.
However last week, I noticed this same area was now becoming strangely colored. Its difficult to explain, but viewing the screen at an angle or in certain light, that area of the screen looks like the screens plama is leaking. Its similar to if you put a drop of clear oil between the screen protector and the screen itself. This is definatly occuring on the internal part of the screen. So im going to call up HTC this week, and if they request me to send it back, do I need to un-hard-spl the phone? If so how do I do this?
Thanks
Click to expand...
Click to collapse
I faced this problem in Touch dual before, and the screen was replaced in warranty.
now i've the same in my TP, but this time it clearly decreased the touch screen sensitivity...
i'd say go for replacement.
I encountered the newton's ring problem-term given to me by a HTC staff. I got the handset from O2 but they seemed clueless about this. The problem is that it disappears and then re-appears randomly. Third time I have seen it. I have also encountered the 'oil spill' effect under specific lighting. I can't see it anymore though.
Will drop into an O2 shop asap.
http://forum.xda-developers.com/showthread.php?t=447891
my Fuze has this oil spill effect too.. going to try to put it in a bag of desiccant overnight to see if its just moisture
This is a physical problem, the screen works fine and has no distortion as far as what it looks like when its on. But I noticed this weekend that when it was off I noticed a like triangular section in the middle of the screen, where it has a rainbow-ish discoloration pattern and small dots in the middle of the screen, about 1/4 of a inch inward all the way around the display part of the screen. The dots are in a perfect grid-like format and the rainbow color distortion almost looks like an oil slick.
I have had the factory screen protector on it since day one, I peeled it back today only to find its on the screen itself, I tried to wipe it off and nothing. I always carry the phone in a belt clip and never in my pocket, etc. So I don't know how it could have gotten damaged or how damage could cause such a curios perfect pattern of strangeness on the screen.
Anyone else ever seen this happen?
well i have heard its damage from high pressure... the touch layer in the screen gets damaged some how and leaves an oil looking spot... sorry but here is a good thread on what i think your seeing http://forum.xda-developers.com/showthread.php?t=428749&highlight=spot+screen
Oh wow/crap its times like this when I guess I'm glad I'm not a regular consumer but have this through work, so I'm sure they will replace it, if not they will buy me another. Should I even get another or is there something like this but better? I'm with ATT.
If you want a windows mobile powerhouse stay with the fuze... for sure... i have had mine since november when they first came out for at&t and mine runs and looks great... no screen problems or anything... ya and good thing its through your company
This is the second fuze ive owned... and this is also the second time this has happened. In the middle of the screen there is a small block of like a rainbow of colors... but you can only see it in certain light...
Has anyone else ever come across this?
icewhitenewyear said:
This is the second fuze ive owned... and this is also the second time this has happened. In the middle of the screen there is a small block of like a rainbow of colors... but you can only see it in certain light...
Has anyone else ever come across this?
Click to expand...
Click to collapse
Mine too.. But i have a screen protector on it so I figured maybe its the screen protector? never really check it without the screen protection.
Yes.
My first fuze did this after a few days, its an exact square with sort of a frame, I was thinking it was condensation, but my phone has been dry always....
I thought it was weird that it was square shaped and a almost perfect square.
Anyone know what this is?
Yep...nothing unusual for raph unfortunatelly...my old post:
http://forum.xda-developers.com/showthread.php?p=2934571#post2934571
BTW, this is well known issue by HTC so replacement is in most cases done free of charge as a part of warranty. Eventhough I've heard that in some cases in UK, HTC was demanding some kind of payment for replacement.
Anyway, this cannot be fixed in any other way but replacing the screen....afaik
I was told that it means that the screen under the digitizer is broken. Most likely from pressure on the middle of the screen.
rccola159 said:
I was told that it means that the screen under the digitizer is broken. Most likely from pressure on the middle of the screen.
Click to expand...
Click to collapse
Oh man, mine just expanded Can I know what did you guys do?
Pressure between flat wires, conductive tapes and backside of LCD screen causes the problem. You should take apart your Raphael to see the back of LCD. There is a very thing black tape around the display. Check it for any kinf of damage. If there is no sign of penetration, make the same thin tape from any kind of office tape and place it over dark one. I hope this can help you.
Be a HTC Indiana Jones, take the danger and DIY!
i was just about to start a post about this. the middle of my screern (75% of the screen) has these rainbow swirls and they form a perfect rectangle. you can also see a grid of dots. once i noticed this square i started havin problems where its as if someone is pressing the touchscren just on top right corner of this rectangle. so i cant go through menus and it will randomly go away. it also happens on other random locations. can someone explain what i should do?
Mine just did the same thing. The phone seems to work normally. I called and I am sending it in for warranty repair. Is there any way to prevent this from happening in the future? If they replace the screen, do they have some process in place to prevent the same issue? I really love this phone!
Oh, and now my iPhone loving friends are all saying, "You shoulda got an iPhone!" I dont want a crappy iPhone, I just want a good screen! This is my second phone already.....I have never dropped or abused it in any way.... I really wish they used better quality screens. i can do tons more stuff with my phone that my "iPhone friends" cannot....
UPDATE: to anyone who gets this problem. I finally got around to calling ATT and they say its not a known problem so its not covered within warrenty. They want 500 to fix it.... Then I called HTC and they said this is whats known as a Newton ring and its due to pressure applied to the screen so they wont fix it under warrenty. Now they are asking for 200 for it to be fixed. Not worth the fix if u ask me. Thier rep was pretty shocked it was on a Fuze and said hes seen this before and they never fix it under warrenty so its not worth sending it in unless im prepared for the bill.
Hi all,
I got my Nexus one and ever since I am bugged with this "defect"?. I checked with one of my friends and his N1 got this defect too. Do you all have it?
The defect is that; Right above the volume control buttons, the back cover doesn't fit. Part of the front casing (being hard and all) cuts my fingers when i try to hold this thing in my right hand. And that's my hand I use for reading stuff..
My questions are:
- do you have the same problem?
- if not, how can I order a back cover that fits perfectly? since I am really really annoyed with this?
- if there's another way of fixing this issue, what would that be?
best,
kirpi
I am from Turkey and one of my friends brought this n1 to me by the way, so rma is not an option [and I actually unlocked the bootloader already anyways]
mine does not have this defect
http://www.htc.com/www/support/nexusone/
they might still get you a replacement part for a hardware defect that cut you.. id call or email them and ask
Mine is fine.
My first Nexus One did not have this defect. My replacement does.
Call HTC and have them send you a replacement battery cover. If the replacement doesn't fit, have them send you a new phone.
Yes, I noticed it too and looked all over the web to see if it was normal. Seeing as others have noticed it to and some have even had one that fits properly and one that doesn't I think I'll try to call HTC and have them send a free cover. Has anyone tried this and been successful?
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
kirpi said:
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
Click to expand...
Click to collapse
Did you speak to someone at HTC? Did they offer to send a replacement cover? The thing is I can't tell if it's the cover that is off or if the phone part is off.
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Called HTC and they agreed to send out a replacement battery cover so we'll see if that changes anything.
My first phone did not have this. My second did. I am now on my third and it has the slightest of a lip. You couldn't even notice it unless it was up to your eye. However my issue is with the screen. The right side of the screen is not flush with the phone, and there is a jagged lip that is horrid. I've been waiting for them to close my current ticket ( It's been 2 weeks, and have my money back in my back, but it still says testing phone ( yes , it was unlocked =) )). My old phone had massive dust under the screen.
Anyone else have this screen to phone edge problem? I almost regret selling my iPhone as the quality control seemed better. But I love my openess
I have no edge issues on the back cover...
muncheese said:
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
Click to expand...
Click to collapse
yeah if that cut him WOW!!! hahahaha
What kind of moisturizer do you use? Your hands must be silky smooth! Like buttah!
I just noticed this defect today! I only noticed it after dropping it though (while sitting on the toilet it fell out of my pocket) so no damage of course but didn't notice before hand
well i am not that silky smooth but my skin may be a little too sensitive, i admit (allergetic person here)
However, the off part is not that much small in my casing.
Also it might be related to how I handle the phone. I use my right hand to hold it and my index finger and middle finger hovers around that problematic edge all the time while using it. I changed my handling (since i cannot change jobs for a manual labor that easily )
anyways, HTC has agreed to send me a back cover without even asking too many questions (obviously to a friend of mine in america) It made me think that, this is a well known issue. If that defect is with the chassis than I'll just wait for HTC desire sell mine after that
I received my replacement battery cover today and unfortunately it also does not fit. I called HTC and they are escalating the issue to the accessories department to have them investigate the battery covers not fitting the recently built Nexus Ones.
cekle
it is saddening to hear that.. the rma life cycle is like hell for me (since i reside in turkey) well, please let us know if ever a fitting cover is sent to you and i will re apply.
I think all the N1s have this defect. Mine is about a quarter of a millimeter off just above the battery. It is actually common in electronics for covers to not fit perfectly.
Do I really care about something being .25 mm off? No.
The better question is, should that be enough to cut your hand or even scratch it?
In any manufactoring there is a "tolarence" that defects have to be under in order to be shipped out. In reality, everything has a defect.
The amount this cover is off is certiantly within most manufactoring tolarences. The N1 isn't going on a space shuttle so there is no need to have a tolarence of .001 mm.
There, you learned somethhing amount engineering and manufactoring.
In all honesty, do I think the tolarence for the cover was a big too high? Yes, but you are building something that costs $175 to make and then turning around and selling it $179 already, some corners must be cut.
arkavat said:
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Click to expand...
Click to collapse
Mine does not have a gap.
It looks the same on both sides for me.
Wondering why our HTC is so dirty, although brought to us by our Mother to clean ???
Well, that's no dirt, likely, but it's loosing the color, so you can't clean the corner's.
At the moment, the official HTC facebook support page is the best place to change our phone. So far, there is still no statement from HTC about this issue. There are more and more people worldwide with the same "dirty corner" problem, because it's painted the color only on the black cover comes to the fore. Some people report the support will tell you to change to a black 8X, because they have no problems (without colour, it'ts logic).
cu
spiderbirdy
I've tried to read this a couple times and don't fully understand what you are telling us. Is there a quality control issue with the screens? Certain models? Can you post pictures and/or links to sites? I just ordered the red Verizon 8x...
I don't mean the screen, i mean the cover that is loosing the color. HTC didn't use colored Polycarbonate (like Nokia/Lumia920), they painted the black cover to blue with a rough surface.
The yellow and red 8X should not have this issue (this ones have a smooth surface), users suspect that the rough surface causes the Difficulties.
cu
spiderbirdy
Soft coating is rubbing off, I guess you should get a repair from HTC or exchange from the store you bought it from
That's right, i wrote to HTC Facebook (Germany), they gave me the support phone number ( +49 692 222 7334) and they will change the cover when i send the 8X in. I hope to get a limelight yellow one ..................i'm too busy at the moment, to call the support
cu
spiderbirdy
Did they ask for your receipt?
zed011 said:
Did they ask for your receipt?
Click to expand...
Click to collapse
'til now, they didn't ask, because i've no time to call the Support....and send the phone to Arvato (german HTC Contract Company)
cu
spiderbirdy
I don't think the coating is peeling off. Might be staining instead, hard to say. Here is a picture from another forum of someone who dropped it. It's clearly blue all the way through.
chris719 said:
I don't think the coating is peeling off. Might be staining instead, hard to say. Here is a picture from another forum of someone who dropped it. It's clearly blue all the way through.
Click to expand...
Click to collapse
It`s peeling of, sure !!! The HTC Support knows the problem. First "Pre Released" Phones for Developers had the same problem. HTC said that this issue concerns just the "Pre-released" Phones, but it did not.
I think, it depends from what charge the cover is made. I'm not blind and i know how to clean........
cu
spiderbirdy
Is your phone HW Rev 0001, 0002, or 0003? It should be in the About screen in Settings.
HW Rev: 0002 ...............
cu
spiderbirdy
chris719 said:
I don't think the coating is peeling off. Might be staining instead, hard to say. Here is a picture from another forum of someone who dropped it. It's clearly blue all the way through.
Click to expand...
Click to collapse
It seems that the soft coat is white and it's getting stained easily
Does this issue happen to the black version?
No issues with mine
Been using mine for roughly.. 6 months..
Mine is still in perfect condition.. maybe you should take better care of your phone
Glad to know it's just not my phone. I have a T-Mobile branded 8x with Rev 3 hardware. The rubber coating is peeling off of one of the corners. I have owned it for about 6 weeks now. I've never dropped it. it just lives in my jeans pocket with no keys or anything else in there. I did put an invisible shield on the front and back when I first got it, but it didn't quite cover the corner where it is now peeling. I guess I will try to send it in? Maybe they will give me one with Wireless charging!?!
HTC 8X Black
Have exact same problem with the corner...bottom right hand in my case on a black 8X.
At first I thought it was where I had changed the case that my phone lives in.
I have an armoured (ballistic) case that I use for work, as I work in construction it was important for me to protect my investment. I also have a flip case, used only for when out with friends for the pose value, and a soft gel case in red for every day use at home. SO....imagine my surprise when on evening I noticed the corner appeared to be peeling. I was gutted. Having spent £300 on the phone in sale, and been super careful to ensure that it is always protected, this little bugbear is almost unbearable. Shame on you HTC.
Perhaps anyone returning their HTC 8X could let the rest of us know how it turns out.