Wondering why our HTC is so dirty, although brought to us by our Mother to clean ???
Well, that's no dirt, likely, but it's loosing the color, so you can't clean the corner's.
At the moment, the official HTC facebook support page is the best place to change our phone. So far, there is still no statement from HTC about this issue. There are more and more people worldwide with the same "dirty corner" problem, because it's painted the color only on the black cover comes to the fore. Some people report the support will tell you to change to a black 8X, because they have no problems (without colour, it'ts logic).
cu
spiderbirdy
I've tried to read this a couple times and don't fully understand what you are telling us. Is there a quality control issue with the screens? Certain models? Can you post pictures and/or links to sites? I just ordered the red Verizon 8x...
I don't mean the screen, i mean the cover that is loosing the color. HTC didn't use colored Polycarbonate (like Nokia/Lumia920), they painted the black cover to blue with a rough surface.
The yellow and red 8X should not have this issue (this ones have a smooth surface), users suspect that the rough surface causes the Difficulties.
cu
spiderbirdy
Soft coating is rubbing off, I guess you should get a repair from HTC or exchange from the store you bought it from
That's right, i wrote to HTC Facebook (Germany), they gave me the support phone number ( +49 692 222 7334) and they will change the cover when i send the 8X in. I hope to get a limelight yellow one ..................i'm too busy at the moment, to call the support
cu
spiderbirdy
Did they ask for your receipt?
zed011 said:
Did they ask for your receipt?
Click to expand...
Click to collapse
'til now, they didn't ask, because i've no time to call the Support....and send the phone to Arvato (german HTC Contract Company)
cu
spiderbirdy
I don't think the coating is peeling off. Might be staining instead, hard to say. Here is a picture from another forum of someone who dropped it. It's clearly blue all the way through.
chris719 said:
I don't think the coating is peeling off. Might be staining instead, hard to say. Here is a picture from another forum of someone who dropped it. It's clearly blue all the way through.
Click to expand...
Click to collapse
It`s peeling of, sure !!! The HTC Support knows the problem. First "Pre Released" Phones for Developers had the same problem. HTC said that this issue concerns just the "Pre-released" Phones, but it did not.
I think, it depends from what charge the cover is made. I'm not blind and i know how to clean........
cu
spiderbirdy
Is your phone HW Rev 0001, 0002, or 0003? It should be in the About screen in Settings.
HW Rev: 0002 ...............
cu
spiderbirdy
chris719 said:
I don't think the coating is peeling off. Might be staining instead, hard to say. Here is a picture from another forum of someone who dropped it. It's clearly blue all the way through.
Click to expand...
Click to collapse
It seems that the soft coat is white and it's getting stained easily
Does this issue happen to the black version?
No issues with mine
Been using mine for roughly.. 6 months..
Mine is still in perfect condition.. maybe you should take better care of your phone
Glad to know it's just not my phone. I have a T-Mobile branded 8x with Rev 3 hardware. The rubber coating is peeling off of one of the corners. I have owned it for about 6 weeks now. I've never dropped it. it just lives in my jeans pocket with no keys or anything else in there. I did put an invisible shield on the front and back when I first got it, but it didn't quite cover the corner where it is now peeling. I guess I will try to send it in? Maybe they will give me one with Wireless charging!?!
HTC 8X Black
Have exact same problem with the corner...bottom right hand in my case on a black 8X.
At first I thought it was where I had changed the case that my phone lives in.
I have an armoured (ballistic) case that I use for work, as I work in construction it was important for me to protect my investment. I also have a flip case, used only for when out with friends for the pose value, and a soft gel case in red for every day use at home. SO....imagine my surprise when on evening I noticed the corner appeared to be peeling. I was gutted. Having spent £300 on the phone in sale, and been super careful to ensure that it is always protected, this little bugbear is almost unbearable. Shame on you HTC.
Perhaps anyone returning their HTC 8X could let the rest of us know how it turns out.
Related
This is the second fuze ive owned... and this is also the second time this has happened. In the middle of the screen there is a small block of like a rainbow of colors... but you can only see it in certain light...
Has anyone else ever come across this?
icewhitenewyear said:
This is the second fuze ive owned... and this is also the second time this has happened. In the middle of the screen there is a small block of like a rainbow of colors... but you can only see it in certain light...
Has anyone else ever come across this?
Click to expand...
Click to collapse
Mine too.. But i have a screen protector on it so I figured maybe its the screen protector? never really check it without the screen protection.
Yes.
My first fuze did this after a few days, its an exact square with sort of a frame, I was thinking it was condensation, but my phone has been dry always....
I thought it was weird that it was square shaped and a almost perfect square.
Anyone know what this is?
Yep...nothing unusual for raph unfortunatelly...my old post:
http://forum.xda-developers.com/showthread.php?p=2934571#post2934571
BTW, this is well known issue by HTC so replacement is in most cases done free of charge as a part of warranty. Eventhough I've heard that in some cases in UK, HTC was demanding some kind of payment for replacement.
Anyway, this cannot be fixed in any other way but replacing the screen....afaik
I was told that it means that the screen under the digitizer is broken. Most likely from pressure on the middle of the screen.
rccola159 said:
I was told that it means that the screen under the digitizer is broken. Most likely from pressure on the middle of the screen.
Click to expand...
Click to collapse
Oh man, mine just expanded Can I know what did you guys do?
Pressure between flat wires, conductive tapes and backside of LCD screen causes the problem. You should take apart your Raphael to see the back of LCD. There is a very thing black tape around the display. Check it for any kinf of damage. If there is no sign of penetration, make the same thin tape from any kind of office tape and place it over dark one. I hope this can help you.
Be a HTC Indiana Jones, take the danger and DIY!
i was just about to start a post about this. the middle of my screern (75% of the screen) has these rainbow swirls and they form a perfect rectangle. you can also see a grid of dots. once i noticed this square i started havin problems where its as if someone is pressing the touchscren just on top right corner of this rectangle. so i cant go through menus and it will randomly go away. it also happens on other random locations. can someone explain what i should do?
Mine just did the same thing. The phone seems to work normally. I called and I am sending it in for warranty repair. Is there any way to prevent this from happening in the future? If they replace the screen, do they have some process in place to prevent the same issue? I really love this phone!
Oh, and now my iPhone loving friends are all saying, "You shoulda got an iPhone!" I dont want a crappy iPhone, I just want a good screen! This is my second phone already.....I have never dropped or abused it in any way.... I really wish they used better quality screens. i can do tons more stuff with my phone that my "iPhone friends" cannot....
UPDATE: to anyone who gets this problem. I finally got around to calling ATT and they say its not a known problem so its not covered within warrenty. They want 500 to fix it.... Then I called HTC and they said this is whats known as a Newton ring and its due to pressure applied to the screen so they wont fix it under warrenty. Now they are asking for 200 for it to be fixed. Not worth the fix if u ask me. Thier rep was pretty shocked it was on a Fuze and said hes seen this before and they never fix it under warrenty so its not worth sending it in unless im prepared for the bill.
I have this weird issue i have only just noticed. In the middle of my screen, there is almost a perfect rectange of slightly discoloured, rainbowy effect on the screen. It is right in the centre of the screen, and goes to aout 1cm from the edge the whole way round.
Its like the digitizer has detached or pushed up against the screen. I cant remember doing anything to it. And if i run my finger over it, the rainbow effect moves/follows my finger then snaps back to the rectangle (kind of like when you have a bubble under a screen protector).
Also the area under this spot is slightly less sensitive and seems to be giving the odd random input.
Do you rekon this would be covered under warranty? I cant remember doing anything to the screen, and the fact is so pefectly placed in the middle of the screen.
Hey,
Mine does this as well... It's a perfect rectangle, and only visible in strong (especially flourescent) light. Can't notice any differences in input though. Interested to see what people think, and if it's a common problem. Can't remember any incident that could have led to this, I take care of my phone.
In case it helps, it's a UK Vodafone Touch Pro, with the latest HTC WWE ROM.
I have had a similair effect but not a perfect rectangle. somewhere mid screen slightly to the right I had a bubble of rainbow colour. I actually thought it was underneath the screenprotector so i bought a new one to change it. To my surprise the bubble was still there but internally.
I used to have my phone with the protective leather thingy in my jeans. I decided to take it out for a while. And what do you know. after a day the bubble dissapeared. I then put it back in my jeans and checked every hour. The bubble came back. So i'm guessing pressure on the glass internally or something.
Nowadays I dont carry it around in my tight jeans anymore. I use the protective leather that came with it and put it in my jacket pocket instead.
Edit: It has all the attributes xternal listed. The bubble that is.. less responsive random input rainbow following finger. In my case it has been due to pressure on the screen from my tight jeans. Yours might be something else though...
thanks for replies guys, sounds identical to what i have. i thought it was screen protector too, took it off to clean and noticed it was below. wasted blue, i was almost about to edit my post to include exactly what you said about flourescent light.
maybe it has happened from being in my tight jeans, strange that wasted blue and i have the same sized area though.
i have a fuze.
Mine is the Htc Touch Pro from HI, KPN Netherlands.
Xternal i would suggest you don't keep your phone in your jeans for a while and see if the bubble dissapears. Might take a few days at first. just put it in your jacket or something. If it dissapears you know what it is. I don't think this will fall under warranty. if it sticks regardless of pressure you might get warranty...
Oeh i just remember. If the backlight is out you will see a blacker than black dot on the screen where the bubble is supposed to be. if the light goes on its rainbowy fluorecent.
Thanks King, i have taken the protector off and will keep it out of my pocket. The pattern is the same if the backlight is on or off. Id post a photo, but its really hard to get it to show up in a photo.
Im of the opinion now that as you say, the digitizer is pushed against the screen, not detached. Hopefully it pops back
Hey guys.. same issue for a lot of people
It is something like this:
http://contactus.htc.com/Download.aspx?TicketID=396548&ReplyID=2&FileName=IMGP6088.jpg
Look at what HTC told me:
New Response From [ Cathy (Malaysia Support (Tech)) ]
Dear xxxx,
We regret to inform you that based on our warranty policy, we can not provide you the free repair on this issue.
If the touch window having some rainbow mark, it is caused by extra force enter to the touch window and it is under user misused. Thus, there is no Warranty Provided.
Thanks.
Best regards.
HTC
After some rants:
Thank you for contacting HTC. With reference to your query, we understand you are upset for this issue. But according to the HTC warranty policy, the LCD is not covered by warranty. Please check the attachment for HTC warranty policy. For the "newton rings" issue, we recommend you send it to service center to replace the LCD. Thanks.
HTC
Some consolidation of threads:
//forum.xda-developers.com/showthread.php?t=439410 - Diamond Screen
http://forum.xda-developers.com/showthread.php?t=475294 - TP and HD screen
http://forum.xda-developers.com/showthread.php?t=504899 - Sprint
http://forum.xda-developers.com/showthread.php?p=2934571#post2934571 - TP
Thanks for the help guys, I'll try keeping it out of my jeans pocket for a while. Sounds like this "newton ring" problem in the other therads though. I'd tried replacing the screen protector as well before, but no joy there. Might need to try to get a replacement (took out insurance on it), but guess I'd need to flash back to the carrier ROM.
Anybody know how good Vodafone UK's insurance is about newton rings?
Just read kingpinda's post again, when my backlight is off I can still see the rings, so doesn't sound like the same problem. I'll still try it though, thanks.
Hi all,
I got my Nexus one and ever since I am bugged with this "defect"?. I checked with one of my friends and his N1 got this defect too. Do you all have it?
The defect is that; Right above the volume control buttons, the back cover doesn't fit. Part of the front casing (being hard and all) cuts my fingers when i try to hold this thing in my right hand. And that's my hand I use for reading stuff..
My questions are:
- do you have the same problem?
- if not, how can I order a back cover that fits perfectly? since I am really really annoyed with this?
- if there's another way of fixing this issue, what would that be?
best,
kirpi
I am from Turkey and one of my friends brought this n1 to me by the way, so rma is not an option [and I actually unlocked the bootloader already anyways]
mine does not have this defect
http://www.htc.com/www/support/nexusone/
they might still get you a replacement part for a hardware defect that cut you.. id call or email them and ask
Mine is fine.
My first Nexus One did not have this defect. My replacement does.
Call HTC and have them send you a replacement battery cover. If the replacement doesn't fit, have them send you a new phone.
Yes, I noticed it too and looked all over the web to see if it was normal. Seeing as others have noticed it to and some have even had one that fits properly and one that doesn't I think I'll try to call HTC and have them send a free cover. Has anyone tried this and been successful?
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
kirpi said:
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
Click to expand...
Click to collapse
Did you speak to someone at HTC? Did they offer to send a replacement cover? The thing is I can't tell if it's the cover that is off or if the phone part is off.
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Called HTC and they agreed to send out a replacement battery cover so we'll see if that changes anything.
My first phone did not have this. My second did. I am now on my third and it has the slightest of a lip. You couldn't even notice it unless it was up to your eye. However my issue is with the screen. The right side of the screen is not flush with the phone, and there is a jagged lip that is horrid. I've been waiting for them to close my current ticket ( It's been 2 weeks, and have my money back in my back, but it still says testing phone ( yes , it was unlocked =) )). My old phone had massive dust under the screen.
Anyone else have this screen to phone edge problem? I almost regret selling my iPhone as the quality control seemed better. But I love my openess
I have no edge issues on the back cover...
muncheese said:
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
Click to expand...
Click to collapse
yeah if that cut him WOW!!! hahahaha
What kind of moisturizer do you use? Your hands must be silky smooth! Like buttah!
I just noticed this defect today! I only noticed it after dropping it though (while sitting on the toilet it fell out of my pocket) so no damage of course but didn't notice before hand
well i am not that silky smooth but my skin may be a little too sensitive, i admit (allergetic person here)
However, the off part is not that much small in my casing.
Also it might be related to how I handle the phone. I use my right hand to hold it and my index finger and middle finger hovers around that problematic edge all the time while using it. I changed my handling (since i cannot change jobs for a manual labor that easily )
anyways, HTC has agreed to send me a back cover without even asking too many questions (obviously to a friend of mine in america) It made me think that, this is a well known issue. If that defect is with the chassis than I'll just wait for HTC desire sell mine after that
I received my replacement battery cover today and unfortunately it also does not fit. I called HTC and they are escalating the issue to the accessories department to have them investigate the battery covers not fitting the recently built Nexus Ones.
cekle
it is saddening to hear that.. the rma life cycle is like hell for me (since i reside in turkey) well, please let us know if ever a fitting cover is sent to you and i will re apply.
I think all the N1s have this defect. Mine is about a quarter of a millimeter off just above the battery. It is actually common in electronics for covers to not fit perfectly.
Do I really care about something being .25 mm off? No.
The better question is, should that be enough to cut your hand or even scratch it?
In any manufactoring there is a "tolarence" that defects have to be under in order to be shipped out. In reality, everything has a defect.
The amount this cover is off is certiantly within most manufactoring tolarences. The N1 isn't going on a space shuttle so there is no need to have a tolarence of .001 mm.
There, you learned somethhing amount engineering and manufactoring.
In all honesty, do I think the tolarence for the cover was a big too high? Yes, but you are building something that costs $175 to make and then turning around and selling it $179 already, some corners must be cut.
arkavat said:
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Click to expand...
Click to collapse
Mine does not have a gap.
It looks the same on both sides for me.
Love the phone, but the dust is really annoying me. I have 3 specks which are really noticeable when i'm outside.
I ordered it online to be delivered instore. Has anyone else been able to exchange a phone instore if they ordered online with Vodafone?
Don't think I can be arsed to arrange a return only to have the same problem or worse. I would rather exchange the handset instore so I can check it before I leave.
Sorry to put a downer on things, but it's really bugging me now
That's why I never pre order, i rather buy it from tmobile corporate store so i can check everything.
Sent from my HTC Vision using XDA Premium App
Wow HTC phones still have this problem? My Nexus One and MT4G eventually got dust under the screen and it annoyed me to no end... like it or not dust will eventually find its way in if there's a gap.
Samsung fuses the screen to the glass so no dust can get in but it makes repairs more costly (since you have to replace both at the same time, but warranty should handle that).
hmm this is not good. Please report more cases of this. I returned my G2X because of this very reason. 2/4 of the units i had, had this issue.
simacca said:
Love the phone, but the dust is really annoying me. I have 3 specks which are really noticeable when i'm outside.
I ordered it online to be delivered instore. Has anyone else been able to exchange a phone instore if they ordered online with Vodafone?
Don't think I can be arsed to arrange a return only to have the same problem or worse. I would rather exchange the handset instore so I can check it before I leave.
Sorry to put a downer on things, but it's really bugging me now
Click to expand...
Click to collapse
actually from what i know, the desire s and incredible s are also with dust in some of them. so i think maybe u have to accept it though its annoying. eventually the dust will be there.
If I cant get it replaced instore, I will most probably stay with my Orange contract and upgrade to the Samsung GS2 next month. Will work out cheaper too.
I am torn though as the Sensation is a lovely piece of kit.
bioheart said:
actually from what i know, the desire s and incredible s are also with dust in some of them. so i think maybe u have to accept it though its annoying. eventually the dust will be there.
Click to expand...
Click to collapse
Thats not acceptable for me unfortunately. I had an iPhone with dust underneath which I got swapped out and it has been dust free since
still lucky
under my incredibles screen i found a rat
what happened to HTC's amazing build quality??
Hi folks. Just registered to let you know that I also seem to have dust under the screen of my HTC Sensation.
There seems to be just one speck, but it is very noticeable. On white backgrounds it nearly looks like a black apostrophe or comma. On colours such as the light blue part of the default wallpaper it is a bit less so, but still plain enough to be seen on pretty much any colour, except black or really dark shades, if one looks a bit closer.
Mind you I am a little bit less upset than initially, when I though it was a bunch of dead pixels in the LCD. I only figured that it was trapped dust, when I inspected it holding a very bright LED light close to the location of the speck while the screen was auto-locked/gone to sleep. Then I tried while powered off. I assume that on a phone that's off, dead pixels don't stand out from other pixels under bright light, hence my conclusion that it must be dust.
My phone was bought from Vodafone's (Ireland) online store.
Same problem here.
Same dust problem here .I just noticed it and my phone is beeing used for 3 weeks.
I have just had my Sensation replaced which managed to get dust underneath the screen as it was quite visible and really annoying as I initially thought it was a dead pixel. My new sensation which I recieved this Monday has also already managed to get specks of dust under the screen. Athough these are not as visible I guess it is a common problem and will have to just deal with it !!!
unfortunately I too have dust under my screen.
having been using it for 3 weeks , I don't have the dust problem as yet, but for those who have dust inside the screen, where the dust goes in ? (e.g. from the headphone jack, usb charge port, etc) just wonder if we know where it get in, any precaution we may take.
Just noticed dust under mine. Never got dust in my G2 and i had that thing way longer than Ive hhad this.
I've got the same problem. After about an hour of use I noticed it, although it could have been there when I got it. It's not too noticeable as I've put on a screen protector and that's got a speck or two under it because I suck at putting those on.
The dust has come in from the right hand side about 1cm up, so not near any ports.
Not sure that it bothers me enough to take it back, but if more appears, I may be.
Having the same problem with HTC Sensation 4g - Dust under the screen
I have the HTC Sensation 4G from T-mobile and I am having the same problem. It started with a speck, then it got gradually worse. I have only had the phone about 6 weeks, but it's bugging me to no end.
This is a known manufacturing defect guys. There's a whole nother thread about it in general section. Htc knows about it and if you contact them they will replace it, including sending a prepaid slip with it for the return is the defective unit.
The defect is some sort of crack between the digitizer and the screen on the right side just above the midpoint that let's in lint and dust and junk....
ccteo1 said:
I have the HTC Sensation 4G from T-mobile and I am having the same problem. It started with a speck, then it got gradually worse. I have only had the phone about 6 weeks, but it's bugging me to no end.
Click to expand...
Click to collapse
Just got off the phone with tmobile, told them I had dust under my screen, they asked if I dropped it in water, idk what water and dust have in common but, there sending me a new device with express shipping so ill get it tomorrow. And they said "its a known defect and HTC has since fixed it and the new sensations they are sending out won't have this problem." Idk how true that statement is but one can only hope.
Sent from my HTC Sensation Z710e using XDA Premium App
I’m on my third Sensation the current device has been back twice, and I’m still waiting on its return...
Originally returned 25th July – Eventually got it back 9th August. Less than a week later I had to return it for the same dust fault. It’s now been 15 days and there’s little or no news on its return.
By the looks of it they are replacing the digitiser and LCD, as they did in the first instance...
If this is a known problem to HTC they sure as hell are taking me for a ride.
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
Click to expand...
Click to collapse
I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
LibertyMonger said:
I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
Click to expand...
Click to collapse
Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
time_lord2004 said:
Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
Click to expand...
Click to collapse
How long have you owned it? If it's before 30 days I would return it. That is not normal.
I wonder if the smudges are on the inside. Maybe from when it was assembled.
LibertyMonger said:
How long have you owned it? If it's before 30 days I would return it. That is not normal.
Click to expand...
Click to collapse
Yes I am tempted to... but as mentioned in my original post, I'm at the end of the world here, I know the store does not have any more in stock... so to return it could be a right P.I.T.A. I can't be without a phone while I wait for a replacement.
I guess I'll go talk to them tomorrow.
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
Well this is very embarrassing. I'd tried various things to clean the smudges, but not used any chemicals (which is why I was wondering what it is made of).
I showed it to a workmate - without saying a word she picked up some magic cloth from the photocopier, wiped my phone... marks gone.
What the....?
I'll go back to the rock I obviously deserve to live under.
time_lord2004 said:
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
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It is definitely made of gorilla glass 3...maybe that's why it feels different. Front and back are gorilla glass 3. And if it would be plastic or so, it would be different. If you can scratch it with your finger nails or so, you will know it ?
Sent from my HTC U12+ using XDA Labs
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
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Looks like the glass coating problem that I had with the U11. Contacted customer support, and they offered me a replacement device. Started off with the sapphire blue, exchanged for a solar red.
Luckily have had no such problems with my translucent blue U12 yet.