Database Info

The I'm glad I waited for a good one club.

So there is a I've had no problem club......
I am on my fifth one.....a refurbished scratched one no less.
I have gone three weeks with......dare I say it.......not one problem. Not one. I'm loving my G2X now! I always knew I loved it, just took me 5 trys to get the one meant for me.
So if you are getting discouraged, there IS light at the end of that tunnel. IMO, it is really worth returning 'em 'til you get the one meant for you.
It works awesome. I use it constantly and it isn't failing me!
I'm not sure why this one was returned....no screen bleed at all, data works great, everything perfect. Must have been that scratch. Sucker probably got a pos in return for it LOL.
But I've always known there WERE good ones out there. Glad I finally got mine.

Correct me if im wrong, but I thought Tmo wasnt allowing returns of the G2x for issues anymore??

Congrats on getting a 'good' one, lol.

When did you receive your phone? I'm trying to wait out so that I can receive a newer one w/o issues

ickster said:
So there is a I've had no problem club......
I am on my fifth one.....a refurbished scratched one no less.
I have gone three weeks with......dare I say it.......not one problem. Not one. I'm loving my G2X now! I always knew I loved it, just took me 5 trys to get the one meant for me.
So if you are getting discouraged, there IS light at the end of that tunnel. IMO, it is really worth returning 'em 'til you get the one meant for you.
It works awesome. I use it constantly and it isn't failing me!
I'm not sure why this one was returned....no screen bleed at all, data works great, everything perfect. Must have been that scratch. Sucker probably got a pos in return for it LOL.
But I've always known there WERE good ones out there. Glad I finally got mine.
Click to expand...
Click to collapse
Where is that scratch? Lol I returned one due to the smallest scratch near the bottom. On the screen,so small you have to see it in the right light.lol

The refurb you receive aren't necessarily one that a customer had. Especially this early in a phones life. Usually they are new ones that the manufacturer set aside as replacements. That's why the fcc sticker under the battery is the same as a new phone out the box. When you get a generic plan sticker with just a model and serial number, that's an actual refurb phone.
Sent from my LG-P999 using XDA App

Just bad luck? 2 Sensations, 3 days.

Hi all! New poster here, old reader
I've just gone thru my second Sensation now (in 3 days), had 2 DOA's in a row. The first had the blue light "leakage" down at the home button and the headphone jack was defect. The other one had a battery cover that did'nt quite fit, the screen would creek and move some when you pressed it, the volume rocker was loose and it had touch issues.
I'm VERY dissapointed with the original Sensation and I've never used a DOA before this phone my entire life and now 2 in a row.
Now I got a gift card with the money instead, since I don't dare to pick up my third Sensation from the same store (the first 2 had the same manfacturing date on the battery cover) so now I'm not sure what to do?
Are there any "perfect" Sensations out there? Did HTC do a sloppy job on these phones (always had HTC smartphones before, and no major issues). This can't just be bad luck or can it?
Cheers!

Bad luck.
I've had mine since June or so and I haven't had any problems with it. No real Wifi death grip, no loose back cover, nothing.

Get one from a different store.
All manufacturers are having quality issues, or at least we're hearing about them more.
The more "trouble" consumers cause shops by returning faulty phones the more pressure will be put on the factories to improve.
Persevere, the Sensation is a top of the range phone

I bought mine since June and it doesn't have any problems too. All working great. I suppose its just bad luck for you.

Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!

Hopefully, the next replacement you get is a perfect one! It's really an awesome phone and it's kinda sad to get missed out due to some defects. ):

Mine has a bit of play in the cover but that's just how it is so doesn't bother me.

Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App

darryll4sh0 said:
Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nah, no fakes. It's one of our largest/most spread stores here in Sweden (deals with phones, computers, TV's etc etc).
The thing is. I'm really NO "sitting under the magnifying glas looking for dead pixels" kindof guy, so these phones really was faulty.
According to the replies of this thread though it really seems like bad luck. I will try to buy another one, in a diffrent store (well not by name but location atleast) and see if I get a normal working HTC premium sensation!

It just your luck...

What they are actually doing is giving you reconditioned or refurbished phones.These are cheaper for them and are usually ones that have had faults i.e firmware flash failures,broken screens etc.Demand a BRAND NEW DEVICE as they have to provide you with a new fully working phone when you get it.If you are in the UK we have trading standards that you could contact to start a complaint if they refuse you a new device

Aja82 said:
Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!
Click to expand...
Click to collapse
Ask to try out the replacement in the shop to give it a good going over to make sure there are no obvious faults

I've had mine since June as well. I get nothing but compliments on it and honestly, its the best phone I've ever had. I must agree with everyone else when I say buy another one. I'm sure like everyone else, you will be happy too.
revolutionary, CM7, launcher pro. faux123 1.67 kernel, sim unlocked sensation 4G

Well you guys convinced me! I will go get another one today actually! Thanks for all the replies, it's been really helpfull to me!
I'll keep you updated!

same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol

Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes

Aja82 said:
Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes
Click to expand...
Click to collapse
Absolutely, the more legitimate trouble customers cause by returning faulty goods, the more the stores will put pressure on the manufacturers to improve their quality

Xcor3 said:
same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol
Click to expand...
Click to collapse
Mine has a dead pixel but im reluctant to get anbother in case it has more problems, like my mate having 1 million (exagerated) Desires that were faulty.1 pixel i can deal with and i think ill wait till i get a few more scratches on this beauty before i demand a new one

I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.

jools5431 said:
I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.
Click to expand...
Click to collapse
Time to start asking O2 for compensation along with a replacement phone, they're normally good at giving credits to customer's accounts. I got £15 once just by making the woman in the call centre laugh

Joining Verizon Galaxy S III Family

So tomorrow is finally the day I get to upgrade my phone, my fascinate has treated me well these past two years, but its a bit dated now. So I've been following the forums and threads on the S III but I didn't see much people saying anything about specific hardware issues with the phone. When I go tomorrow to purchase my phone, is there any hardware specific stuff to look at to make sure my phone doesn't suffer from quality issues or run tests apps like display tester to test out the phone so I don't come out with a lemon and have to come back to exchange it? Any suggestions on making sure I don't get an lemon is much appreciated.

I wouldn't worry about it. Mine has been rock solid, even after a trip into the pool.
Enjoy your new phone. I'm sure you'll love it.

RyanW114 said:
So tomorrow is finally the day I get to upgrade my phone, my fascinate has treated me well these past two years, but its a bit dated now. So I've been following the forums and threads on the S III but I didn't see much people saying anything about specific hardware issues with the phone. When I go tomorrow to purchase my phone, is there any hardware specific stuff to look at to make sure my phone doesn't suffer from quality issues or run tests apps like display tester to test out the phone so I don't come out with a lemon and have to come back to exchange it? Any suggestions on making sure I don't get an lemon is much appreciated.
Click to expand...
Click to collapse
As someone who had a launch fascinate, and upgraded to an s3 in July, let me add my opinion.
Gps. Though still not bulletproof and instantly locking like my wife's iphone 4s, it is way better than the stock fassy and even cm builds
Rom. Stock Rom is way less bloated and tw is way better with a smaller footprint.
Quality. About the same. I miss the 4 capacitive buttons actually. Still find myself hitting the android options key when trying to get to the launcher
I still have my fascinate in case this breaks and needs to be swapped. I do not miss it at all though. I could never find a perfect Rom for it. Something was always broke or buggy. I love my s3. Was going to sell it to get an iphone 5, but I am going to keep it now.

jtiger12 said:
As someone who had a launch fascinate, and upgraded to an s3 in July, let me add my opinion.
Gps. Though still not bulletproof and instantly locking like my wife's iphone 4s, it is way better than the stock fassy and even cm builds
Rom. Stock Rom is way less bloated and tw is way better with a smaller footprint.
Quality. About the same. I miss the 4 capacitive buttons actually. Still find myself hitting the android options key when trying to get to the launcher
I still have my fascinate in case this breaks and needs to be swapped. I do not miss it at all though. I could never find a perfect Rom for it. Something was always broke or buggy. I love my s3. Was going to sell it to get an iphone 5, but I am going to keep it now.
Click to expand...
Click to collapse
Glad to have someone who has experience with the fascinate and gs3. I was concerned with the gps since the gps on the fascinate was pretty wonky. I guess the gs3 isn't much different in build quality with the thin plastic battery cover.

I previously owned a Fascinate as well, it was a great phone but outdated.
I was first worrying about the size being (alittle) too big, after few days it seems to be perfect size.
I do not like the physical home button and the external speakers location. The battery cover is a thin flexible plastic cover, atleast it will not shatter if dropped on hard surfaces.
And the most important of all, it is not an iphone. Unless you have a lemon or defected phone, you will love it.

Hyper_Warp said:
I previously owned a Fascinate as well, it was a great phone but outdated.
I was first worrying about the size being (alittle) too big, after few days it seems to be perfect size.
I do not like the physical home button and the external speakers location. The battery cover is a thin flexible plastic cover, atleast it will not shatter if dropped on hard surfaces.
And the most important of all, it is not an iphone. Unless you have a lemon or defected phone, you will love it.
Click to expand...
Click to collapse
Yeah, I was worried about the size until I tried out a floor model and to me, felt fine, different from the 4 inches of course but nothing like the galaxy note. I think one major difference is what you mentioned, the physical home button, coming from 4 capacitive buttons to just 3 buttons with one of them a physical one, is pretty different.

A lot of us come from the fascinate. Me too. I find this phone has built nicely on the original fascinate. Adding things that needed along with the general hardware upgrade. Or now thinking on it, Samsung or Qualcomm should have given us a quad core but such as life.
Sent from my Verizon Galaxy S 3 running CM10

tonu42 said:
A lot of us come from the fascinate. Me too. I find this phone has built nicely on the original fascinate. Adding things that needed along with the general hardware upgrade. Or now thinking on it, Samsung or Qualcomm should have given us a quad core but such as life.
Sent from my Verizon Galaxy S 3 running CM10
Click to expand...
Click to collapse
Yeah such is life, but having the dual core hold up to that quad core is nice.
On another note, didn't get my galaxy s3 today. So I have unlimited data on my plan and went though hell to try to find a way to keep the unlimited data and get the phone at the discount price. I might of done it, but won't know until verizon sends me my phone in the mail. Will know in a couple days.

It's a great choice ! You will be glad you took the upgrade ! I even enjoy the phone out of the box . This phone is going to be limitless .

RyanW114 said:
So tomorrow is finally the day I get to upgrade my phone, my fascinate has treated me well these past two years, but its a bit dated now. So I've been following the forums and threads on the S III but I didn't see much people saying anything about specific hardware issues with the phone. When I go tomorrow to purchase my phone, is there any hardware specific stuff to look at to make sure my phone doesn't suffer from quality issues or run tests apps like display tester to test out the phone so I don't come out with a lemon and have to come back to exchange it? Any suggestions on making sure I don't get an lemon is much appreciated.
Click to expand...
Click to collapse
Let me be one of the first to say Welcome to the VZW GS3 Family! I may be on GS3 #3, but I think I finally got a keeper. The phone kicks my bionic's a** left and right, and I feel the GS3 is the best phone on the market atm.
As for me being on GS3 #3, I wouldent worry about build quality. First one had the screen gap issue (was back when the GS3 had 1 forum for all carriers), second one had dead pixels, but this current one is a keeper!

I am also new to the verizon fam. Came from sprint and am so happy with this gs3. So much to do that sometimes dont know what to do on the phone. What cool tricks do u suggest. I habeny been on this site in years.

To update everyone, I got my phone today and was able to activate it and keep unlimited! The sweet sweet smell of a new phone with unlimited 4G.

RyanW114 said:
To update everyone, I got my phone today and was able to activate it and keep unlimited! The sweet sweet smell of a new phone with unlimited 4G.
Click to expand...
Click to collapse
Did you specifically request to keep your unlimited? I am just curious because I preordered mine and was able to keep it. I am not sure if they are still allowing anyone who has unlimited to transition to the S3 with unlimited or only people who specifically request it... anyone have more information??

The phone is fantastic. I've had no issues with it. Welcome to the family!

I love my GS3. It's a great phone and build quality is pretty good. But I did have a few things though most of them are minor. Do check them out within your return window:
1. My 1st GS3 had GPS issue. Took forever to lock and wouldn't stay locked. Got an exchange for that and the 2nd one is way better, still not perfect but totally usable.
2. My 1st GS3 came with a tiny scratch on the screen. I found it after using the phone for < 2hours. At first I thought I scratched it. Then after keeping the phone in the same pocket (completely naked) for 3 weeks, and then having the 2nd one for a month, no scratch whatsoever. Now I'm pretty sure my 1st one came with the scratch. It's a very tiny scratch can only be seen from certain angle. But it annoyed the hell out of me.
3. Both the 1st and 2nd GS3's back cover have a squeaky spot. The 1st one right behind the volume rocker, the 2nd one behind the home button. Not the worst problem but can get annoying.
I saw other people report screen problem (dead pixel) so running a screen test is probably not a bad idea.

Dirty13ear said:
Did you specifically request to keep your unlimited? I am just curious because I preordered mine and was able to keep it. I am not sure if they are still allowing anyone who has unlimited to transition to the S3 with unlimited or only people who specifically request it... anyone have more information??
Click to expand...
Click to collapse
As far as I know if you take a discounted price on a phone, you have to take a share everything plan. Op how did you keep your unlimited?
Sent from my SCH-I535 using xda app-developers app

Dirty13ear said:
Did you specifically request to keep your unlimited? I am just curious because I preordered mine and was able to keep it. I am not sure if they are still allowing anyone who has unlimited to transition to the S3 with unlimited or only people who specifically request it... anyone have more information??
Click to expand...
Click to collapse
I didn't, after June 28th you can't request to keep it. See below how I did it.
moun7ain said:
The phone is fantastic. I've had no issues with it. Welcome to the family!
Click to expand...
Click to collapse
Thanks!
simollie said:
I love my GS3. It's a great phone and build quality is pretty good. But I did have a few things though most of them are minor. Do check them out within your return window:
1. My 1st GS3 had GPS issue. Took forever to lock and wouldn't stay locked. Got an exchange for that and the 2nd one is way better, still not perfect but totally usable.
2. My 1st GS3 came with a tiny scratch on the screen. I found it after using the phone for < 2hours. At first I thought I scratched it. Then after keeping the phone in the same pocket (completely naked) for 3 weeks, and then having the 2nd one for a month, no scratch whatsoever. Now I'm pretty sure my 1st one came with the scratch. It's a very tiny scratch can only be seen from certain angle. But it annoyed the hell out of me.
3. Both the 1st and 2nd GS3's back cover have a squeaky spot. The 1st one right behind the volume rocker, the 2nd one behind the home button. Not the worst problem but can get annoying.
I saw other people report screen problem (dead pixel) so running a screen test is probably not a bad idea.
Click to expand...
Click to collapse
I was checking for everything, can you tell me more about the back cover squeaky spot, been squeezing it, haven't had any squeaky spots, I assume that means I don't have that problem.
Vorfidus said:
As far as I know if you take a discounted price on a phone, you have to take a share everything plan. Op how did you keep your unlimited?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I did a cross upgrade, I was able to transfer my upgrade to a different phone and then have that line upgrade to the s3. When it came, I just esn swap (transferred the phone to my line). Note this only works with ordering from the website. At the store and anywhere else they will force you to switch. Trust me, I banged heads with a lot of people over this.

Vorfidus said:
As far as I know if you take a discounted price on a phone, you have to take a share everything plan. Op how did you keep your unlimited?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
When I got mine at full price they made me switch before they would activate it but I'm fine with it.

RyanW114 said:
I did a cross upgrade, I was able to transfer my upgrade to a different phone and then have that line upgrade to the s3. When it came, I just esn swap (transferred the phone to my line). Note this only works with ordering from the website. At the store and anywhere else they will force you to switch. Trust me, I banged heads with a lot of people over this.
Click to expand...
Click to collapse
Ahhh that makes sense then. I was pretty sure they weren't allowing people to do that anymore no matter what but the way you went about it seems to be a few and far between sort of thing. Nice work on keeping that unlimited data though. props

RyanW114 said:
Glad to have someone who has experience with the fascinate and gs3. I was concerned with the gps since the gps on the fascinate was pretty wonky. I guess the gs3 isn't much different in build quality with the thin plastic battery cover.
Click to expand...
Click to collapse
It feels solid to me. Its a thin cover but its all packed together in that slim body pretty tightly so it doesn't feel cheap (at least not to me). You can't tell its a thin plastic back unless you remove it as it doesn't move or give at all when it is on the phone. I think the fascinate felt worse
The GPS is no problem at all on the S3 but I never had issues with it on my fascinate either although I know a lot of people did.

Return or not to return?

Hey XDA. Have had an issue for awhile and wanted to know what you guys think.
Ok. I have the Note for almost a month now. During this time it has shut itself off 3 times and has restarted itself a few times. All of which happened with around 78% battery. Is this a reason to return it? Still have like 10 days left on my 30 day return thing with bestbuy.

I got mine at best buy on august 20, probably the same time you did. Not once have I had even a force close on an app, never mind a restart. Only turned it off maybe 5 times since I had it, and no issues here. Sounds like a defective unit to me, if it were me, I would take fu'l advantage of that return policy while you can.

jaydubbbbs said:
I got mine at best buy on august 20, probably the same time you did. Not once have I had even a force close on an app, never mind a restart. Only turned it off maybe 5 times since I had it, and no issues here. Sounds like a defective unit to me, if it were me, I would take fu'l advantage of that return policy while you can.
Click to expand...
Click to collapse
That is the same exact date that I got mine. And I agree with you. Just worried as to what they will say considering I started off with the Transformer Tf300 then returned it to pre order the Transformer TF700. Then I went through (3) of the TF700's all with problems. Then decided to say screw you ASUS and got the Note. Which I really like .
Just worried they will say they can't help me since the problem isn't something I can recreate . It just happens.

Its worth returning things to Bestbuy just to watch the constipated look they get on their faces like you are some sort of murderer.
They always ask you, why are you returning it with this clipped, suspicious sound in their voices. Last time I told them I didn't like how it smelled with a completely straight face.
Sent from my GT-N8013 using Tapatalk 2

mitchellvii said:
Its worth returning things to Bestbuy just to watch the constipated look they get on their faces like you are some sort of murderer.
They always ask you, why are you returning it with this clipped, suspicious sound in their voices. Last time I told them I didn't like how it smelled with a completely straight face.
Sent from my GT-N8013 using Tapatalk 2
Click to expand...
Click to collapse
lol mitchellvii. I actually had to do that with 2 of the Infinity's I had. Bad electric smell coming from speaker that never went away

darkwolfelite said:
That is the same exact date that I got mine. And I agree with you. Just worried as to what they will say considering I started off with the Transformer Tf300 then returned it to pre order the Transformer TF700. Then I went through (3) of the TF700's all with problems. Then decided to say screw you ASUS and got the Note. Which I really like .
Just worried they will say they can't help me since the problem isn't something I can recreate . It just happens.
Click to expand...
Click to collapse
I hate to have to return things, not to mention I have nearly an hour drive too get to best buy, I would worry that it could get worse. I guess it depends on how much it bothers you. I hear what you say about the employees there, sorry but true, when I went to get mine, no one there even heard it. They didn't know they even had them til I talked to the manager and he was actually very helpful.

jaydubbbbs said:
I hate to have to return things, not to mention I have nearly an hour drive too get to best buy, I would worry that it could get worse. I guess it depends on how much it bothers you. I hear what you say about the employees there, sorry but true, when I went to get mine, no one there even heard it. They didn't know they even had them til I talked to the manager and he was actually very helpful.
Click to expand...
Click to collapse
Yeah so far they have been surprisingly helpful with everything so far. But up until now I could recreate or show them(dead pixels) what was wrong. This problem I can't show them and they will have to take my word for it.
Well, they open in like 5 hours for me so I may give it a shot:good:

I think you should return it, they probably had hundreds of Asus' s returned because of their numerous problems and are probably used to it. The Note on the other hand is the most stable tablet that I have owned and its never switched off on me.
Considering how much you've paid for it, don't hesitate to put up a verbal fight if you have too, start off nicely though...

I returned my note today and they accepted it with no problems or constipated looks
Sent from my Galaxy Note

Ok, so I exchanged my Note 10.1 for a new one today and the one I got now seems to be okay except the insert around the camera has a spot at the top where it can be pushed in slightly. Like it sticks out a little. Not alot. What to do what to do. Really getting tired of exchanging things. Sure best buy is also. So unsure what i'm going to do. Maybe I need to stop being so picky and except the fact that most devices will have some small flaws:silly:

Maybe you should weigh the effort of deciding with the effort of actually making the return to how much the defect you have with the tablet (or what ever) is actually effecting the quality of the usefulness of the product.

donec said:
Maybe you should weigh the effort of deciding with the effort of actually making the return to how much the defect you have with the tablet (or what ever) is actually effecting the quality of the usefulness of the product.
Click to expand...
Click to collapse
I hear ya. But for 500 bucks it better be as close to perfect as possible. So i returned it today and got another one. So far everything on the outside is fine. Have yet to power it on to check the rest. And to some point I agree with you. But hey, bestbuy is 10 minutes away from me so not a huge deal. I'm sure Best buy is sick of me by now:laugh:

darkwolfelite said:
I hear ya. But for 500 bucks it better be as close to perfect as possible. So i returned it today and got another one. So far everything on the outside is fine. Have yet to power it on to check the rest. And to some point I agree with you. But hey, bestbuy is 10 minutes away from me so not a huge deal. I'm sure Best buy is sick of me by now:laugh:
Click to expand...
Click to collapse
FYI Bestbuy will at some undetermined point stop allowing you to return iteme without notice before hand. They will just tell you that you can not make any more returns for 90 days. What they don't say is when the 90 days start and what events can extent the 90 days or that it is possible the the 90 days may be much longer.

Screen Replacement hardware issues now?

I had my screen replaced by a local shop. The phone worked fine even with spider web cracks. They damaged a cable supposedly to do with the sim card in the process. They ordered the parts and I got it back 2 days ago. Since I got it back GPS no longer works. It seems to see satellites, but won't lock. Also, the phone ear piece and mic don't work-it will work on speakerphone and bluetooth. Google voice search doesn't work-mic doesn't have signal. Is there a diff mic on headset vs speakerphone, thats odd?

Take it back, tell them to fix it some more!
Seems like they still don't have it right...

sonicshaman said:
I had my screen replaced by a local shop. The phone worked fine even with spider web cracks. They damaged a cable supposedly to do with the sim card in the process. They ordered the parts and I got it back 2 days ago. Since I got it back GPS no longer works. It seems to see satellites, but won't lock. Also, the phone ear piece and mic don't work-it will work on speakerphone and bluetooth. Google voice search doesn't work-mic doesn't have signal. Is there a diff mic on headset vs speakerphone, thats odd?
Click to expand...
Click to collapse
Two mics. For sound cancelling. I even saw this on the m7. Mic only worked on speakerphone on the one I saw.

OK, so this mic situation could be hardware. Thx.
Sent from my HTC6525LVW using Tapatalk

sonicshaman said:
OK, so this mic situation could be hardware. Thx.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Yep....one on the bottom of the phone and one on the back of the phone to the left of the cameras.

I just wanted to try to learn what I could about it. It's going back, it's useless to me now. I just hope they are capable of fixing it. Big mistake bringing it here. Unfortunately HTC's customer service was not so good, no one ever got back to me, I would have rather sent it back to them.

sonicshaman said:
I just wanted to try to learn what I could about it. It's going back, it's useless to me now. I just hope they are capable of fixing it. Big mistake bringing it here. Unfortunately HTC's customer service was not so good, no one ever got back to me, I would have rather sent it back to them.
Click to expand...
Click to collapse
Sorry man. Just out of curiousity where is here?

Thanks, just dropped it off again, hopefully they will fix. I'm in Orange County, NY.

The nightmare continues. Just in case there are any locals here, it's at a place called CPR (cell phone repair). They are a franchise, apparently reviews are sketchy all around. I wish I checked this out beforehand. Apparently they have no idea how to fix my phone and just keep ordering parts from Taiwan that take forever to get here supposedly. We've contacted their corporate office to complain, but so far to no avail. I'm at the point where I'm just going to go in and take it back and buy another used one somewhere. Then I will go to the BBB, review on every site I can find. Arggghh!

Sell as is, or fix and sell? OK got my phone back, it's got a fresh screen and some internal bits. The top (ear) speaker is not working. They told me they were waiting again for parts, I decided to pull the plug on that. Phone is totally functional otherwise. I bought a used one in the meantime while all this has gone on. Does anyone have interest in buying as is? Should I try to take it somewhere else, or send back to HTC to fix?