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Fuze lost ear speaker sound...any help appreciated!!

Hey guys, got a phone that has been babied and never dropped. All of a sudden yesterday I lost ALL sound in the ear speaker. I did have the Montecristoff Tripp Audio 'fix' installed. I think this may be the problem because I haven't changed anything in quite some time. Anyone else experience this?

Don't know exactly what you mean by "ear speaker," but if you mean a wired headphone or earbud, my daughter experienced something like this on her iPhone. At the Apple store, they fished around inside the earbud jack and managed to remove a piece of lint or a crumb or something like that. Result: sound is back.

I had mine stop working one day and I hit the phone against the palm of my hand. (ear speaker side to the palm of my hand) Just don't hit it real hard. I hope this works for you.

just uninstall this fix & restart

i also had this problem, i return it to the repair center and they gave me a new phone

I had the same probelm, with speaker sometimes it works and sometime it doesnt...so i went to HTC service center and they had to replace the speaker and the motherboard
good luck

same thing happened to me. i took it to at&t store and was under warranty so they gave me a new one. something was broken internally. take it in now. dont wait. also be careful that your service provider doesnt charge you to replace it if they determine that you damaged it.

ATT replaced with mine 2 different times for the same problem. They offered a Blackberry Bold as an exchange, but I declined. So far things are goos on my 3rd warranty exchange.

Has anyone else had so many problems with the fuze, that an exchange to another device was offered?
I'm it that situation, but the tilt 2 seems to be too popular for the warranty dept to have any in stock. Getting a pure or an epix would be a downgrade, so I'm still holding my breath (bold is not a winmo... duh...)
Has anyone had any luck getting a tilt 2 as an exchange?

Had the same problem 4 weeks ago.
I reported it as "audio problems" and it got fixed under warranty.

So, i have this problem too.. it's looking that i have to go to the service.. But I live in Czech R. - it means - i can't/don't know, if they will believe me..

I was just unlucky or Captivate is so bad?

I dropped the Captivate yesterday. Because I had a silicon case and screen protector, seems like nothing happen, not even a small scratch. Hell no. After that the phone just couldn't send or receive any call!!! Calling from my friends' phones: just one ring and then it went to Voice mail box. Trying to call my friends: not even a ring, just "Call ended". Well, what was going on? I tried everything: switch the simcard to another phone, worked fine! Hard reset, flash back to stock, didn't help!
AT&T is sending me a new one (well, probably refurbished), but I just feel so disappointed with that. Only one drop! My previous Samsung Omnia has been dropped so many times, some times even the back cover and battery was out, but it still works smoothly!

sounds like you dropped it just right to severely damage the antenna

Man that sucks luckily you didn't scratch it up and they really couldn't pin point the problem and blame you
Sent from my SAMSUNG-SGH-I897 using XDA App

Dropped mine today will running to my car. It landed face down (yikes!) and slid about 5 feet (YIKES!!!). I picked it up assuming the glass would be cracked or at least nicely scratched or the phone would simply not work. To my surprise, the screen looks totally unscathed and the phone still works fine. I have some lovely scratches on the plastic casing either side of the screen which sucks but they are hardly noticeable.
Sent from my SAMSUNG-SGH-I897 using XDA App

I had my phone go straight to voicemail once, i thought that was wierd. Other than that nothing out of the ordinary. The phone works well for me including the GPS, which I know a lot of people complained about.

So I was probably unlucky though. Of course the good thing is the phone has no scratch, but that is what I would expect. I dont know if the drop affected the antenna, as I could still see at least 3 bars of signal. Just weird. Good thing that you guy, who have dropped the phone at least one, did not experience the same problem as mine. So I guess I can still love the Captivate though . Otherwise, I hate to see the chuckle in my room-mate's face, who has an iPhone

cppc said:
So I was probably unlucky though. Of course the good thing is the phone has no scratch, but that is what I would expect. I dont know if the drop affected the antenna, as I could still see at least 3 bars of signal. Just weird. Good thing that you guy, who have dropped the phone at least one, did not experience the same problem as mine. So I guess I can still love the Captivate though . Otherwise, I hate to see the chuckle in my room-mate's face, who has an iPhone
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I hope that'd be one of those nervous "ha ha we're in the same boat now, mine came with a damaged antenna out of the box" chuckles. j/k
Anyway, that's weird that it still shows a few bars but doesn't connect.. Maybe you somehow shook part of the antenna's connector loose?

Well, I guess the silicon/rubber case should help a little bit to avoid things like that happen. I cant imagine how bad it was if I didnt have the case.

ive dropped my cappy numerous times. thank god it has the bodyglove (while waiting for the otterbox) which seemed to take the abuse well. i think you just got unlucky

yeah sounds like u damaged the antenna

I would try changing the similar card before anything. I work for att and a lot of times people drop their phones and as a result have no service and I just change the similar card and it works 99% of the time.
Sent from my SAMSUNG-SGH-I897 using XDA App

Godd advice, and by the the way SIM stands for Subscriber Identity Module, and not similar, but since you work for AT&T, we don't expect you to know that.

rajendra82 said:
Godd advice, and by the the way SIM stands for Subscriber Identity Module, and not similar, but since you work for AT&T, we don't expect you to know that.
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I'm hoping that was a his/her keyboard changed it or at least I hope so
Sent from my SAMSUNG-SGH-I897 using XDA App

rajendra82 said:
Godd advice, and by the the way SIM stands for Subscriber Identity Module, and not similar, but since you work for AT&T, we don't expect you to know that.
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I think we have a swype victim...

rajendra82 said:
Godd advice, and by the the way SIM stands for Subscriber Identity Module, and not similar, but since you work for AT&T, we don't expect you to know that.
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And of course, it's "good advice" and not "godd advice". But then who am I to nitpick?
(Had to remove the URL as I am still new to the forums.)

Yep keyboard changed sim card to similar card on me. Couldn't edit the post cause I'm new and I had to wait 5 minutes to re-post. By the way not all at&t reps are complete morons. I admit some are totally incompetent. In fact, the general consensus amongst at&t sales reps is most customers couldn't wipe their own ass without first confiding in an experienced ass wiper for a step by step solution.
Sent from my SAMSUNG-SGH-I897 using XDA App

mayoj7 said:
Yep keyboard changed sim card to similar card on me. Couldn't edit the post cause I'm new and I had to wait 5 minutes to re-post. By the way not all at&t reps are complete morons. I admit some are totally incompetent. In fact, the general consensus amongst at&t sales reps is most customers couldn't wipe their own ass without first confiding in an experienced ass wiper for a step by step solution.
Sent from my SAMSUNG-SGH-I897 using XDA App
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That's because most people ARE stupid.
I've dropped mine once or twice but no problems that I've noticed. Not even a scratch.

The gray plastic and metal back cover mark easily but the black plastic and glass are very tough the Samsung videos prove that. But glass is glass and is far from indestuctable. Other than that I have completely disasembled my phone and it is very rugged. Not much room for things to break. A strong cast aluminum chassis backs the touch screen and strong feeling plastic back plate. Everything has good support. I've dropped mine many times without fear and have no ill effects.
My friends iphone 4 however has a broken screen and his insurance is $15 a month. Mine is $5. That makes me feel great about my decision to abandon apple.
Sent from my SAMSUNG-SGH-I897

[Q] Anyone else with a buzzing earpiece?

I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?

zakool21 said:
I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
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Yes. It should be coveted under warranty irregardless of where you bought it from as the device itself is only a month old. They do not need proof of purchase
Swyped from my HTC Sensation Pyramid using my thumb and eyes

Thanks -- Talked to both HTC and T-Mobile.
HTC said they would repair it if I sent it in. T-Mobile said that I needed the phone to show up on my account (I only bought it last night) before they could determine warranty info, and that I'd be better of getting the receipt (which I don't have) and taking it back to the store it was purchased from.
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.

I also have a buzzing noise. A first device I had was producing such a strong buzzing that I asked for an exchange. The second one is only producing this noise on certain calls and gets worse when increasing the volume. I an also wiling to try to clean buy I fear to void warranty by removing the sticker.

The sticker comes off very easily with a razor blade and is very easily replaceable. Remember, you're only removing a grille speaker, not the "void" sticker. Nobody could possibly be any the wiser.

zakool21 said:
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
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Have not solved the issue for me.

Takeshi_Kintaro said:
Have not solved the issue for me.
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That is very bad news. I was hoping that was the solution.

Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.

eadred said:
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
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+1 1234567890

So, I will return my third sensation because of the buzzing problem. My shop is going to hate me so bad. On the other hand, no really my fault, is it?
But I will certainly not take another sensation for now. I will check back in a few months if htc has fixed the issues. I have no use for a phone that cannot make phone calls properly!
Can't believe htc is making such sophisticated devices, but is unable to make the mere phone function work properly.

I noticed my earpiece makes a light crackling noise when in phone calls. It does get worse with increased volume. I am going to deal with it for now and see if for some reason it gets better. I REALLY dont want to have to try and return my phone because I just returned another one and I dont want to be one of those people that abuses the warranty system.

Getting a buzzing on my new Sensation earpiece when on the phone, gutted right now. Just contacted HTC.

Sending my phone back, after 5 days, i can't stand it any longer!

Also have this problem... I'm going to try and replace it tomorrow
I hope they won't give me a refurbished one... I just bought mine on Saturday...

I noticed the buzzing yesterday. I have only had the phone for 3 days. I imagined I would be the only one having this problem. I don't have any problems returning the phone. I haven't returned one before, but I don't think I should have to settle for a brand new phone that can't perform its most simple function.

have the same problem ....

I replaced the phone today, after A TON of arguing with the store clerk... They were trying to make me send the phone to HTC warranty service, but in the end they gave in.
The new one only exhibits this problem moderately at the loudest speaker setting. Below or at medium it is not noticeable.
Overall I'm pleased with the outcome

so if this is a common issue
if I send my phone to the repair center how are they gonna repair it ...
Also the spare parts must be broken...

Not all of them are like that...Odds are you'd get a "better" device

Just got my Sensation today and am having the same issue: distortion at all volume levels - it sounds almost like a blown earpiece. I will probably end up exchanging it soon as I cannot stand the noise during calls.

call quality bad?

For some reason when I talk over the Phone without a head peice everyone tells me it sounds muffled or like if I had my mouth full of food. Could this be results of me still having the plastic the phone came with? Or its the phone its self?

+1 i have the same problem !

Yes, Me too
And it's my second phone.
I came from an HD2 and I'm not liking this phone.
The second phone is 10 times better all round but still not good.
Do they all have bad call quality?
I.e should I keep getting it replaced or repaired or accept it as it is?
When I've had bad call quality or reception previously O2 have sent me a new SIM Card. Why? Can the Sim affect these problems?

I exchanged the phone and SIM card but it's the same !
EDIT: I have a sound robotic after 50% of volume !

Have you tried recording to see if it's still there? I recorded myself right now and everything seems normal to me
Swyped from my HTC Sensation

My problem is that I hear bad in my phone speaker in call !

hey i guys i think i have a solution i was reading another thread where they were stating how you can get another battery cover by calling htc and complaining about the screen making a cracking noise. so i went ahead and did it and the battery cover i received in the mail gives me better reception and no drop calls which i was experiencing alot with the old battery cover. also i haven't been told that i sound muffled over the phone. i don't know if this is the solution but its worth you guys giving it a try

Thanks for that Info.
Certainly sounds like HTC in the US have acknowledged the problem.
I will call HTC Uk in the morning (and just hope they are aware of the problems and the new back cover)
I've had several converations with O2 and they acknowledged the problem as they kept asking me to repeat myself before it started going crackly and finally dropped the call.
After several attempt at a decent conversation I gave up and called them on the Landline

Called HTC today and seems like the back cover isn't a fix for this problem.
However Google is supposed to be working on a fix to give to HTC, and for me to keep an eye on the HTC website or HTC on Facebook.
I will probably have given up with the phone by then!

ariel123 said:
hey i guys i think i have a solution i was reading another thread where they were stating how you can get another battery cover by calling htc and complaining about the screen making a cracking noise. so i went ahead and did it and the battery cover i received in the mail gives me better reception and no drop calls which i was experiencing alot with the old battery cover. also i haven't been told that i sound muffled over the phone. i don't know if this is the solution but its worth you guys giving it a try
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HTC USA sent me a new back cover because mine was awful. I also have crappy phone call quality both through the speaker and bluetooth. When I got the new back cover it fit much, although not perfectly. That being said, call quality is still crap so for me it has nothing to do with the cover. Called HTC back and they said they were aware and working on a fix. No timeframe for an update

I can confirm that certain sensations just have bad mics. I know 2 other friends with them and one of them has a bad mic like me. People often say that it sounds like I'm underwater at times. If I put a mic on, the problem goes away.

Blown Earpiece Speaker

Ive had my RAZR HD for just over a month. It first started with a slight buzz in the earpiece and the last couple of days the speaker completely blew up...everything sounds distorted. I have to turn it to like a 1/4 volume to make it sound normal, at which point I can't hear anything since it's too quite. This is where I'm screwed. I bought the phone outright from Rogers here in Canada and I use it on a Fido network. Since I bought it from Rogers and I don't have an account they won't deal with the warranty. I was told to call Motorola....now I'm supposed to send my phone away to them and it will take 5-10 business days for them to fix it....that's like 2 weeks....not sure what I'm supposed to use in the mean time...
I would rather just pay for someone to fix it since I need my phone for work...don't want to buy another one since I just spent over $600 on this one....but apparently there is no parts available for these yet. I came across this website
etradesupply.com/oem-motorola-droid-razr-hd-xt925-ear-speaker-flex-cable-ribbon.html (I'm not allowed to post a link so just add the www to the beginning )
Anyone ever order from them? Is this the part I need?? Also does anyone have any idea how hard would it be to replace the earpiece speaker? Thanks in advance for any info.

felcom said:
Ive had my RAZR HD for just over a month. It first started with a slight buzz in the earpiece and the last couple of days the speaker completely blew up...everything sounds distorted. I have to turn it to like a 1/4 volume to make it sound normal, at which point I can't hear anything since it's too quite. This is where I'm screwed. I bought the phone outright from Rogers here in Canada and I use it on a Fido network. Since I bought it from Rogers and I don't have an account they won't deal with the warranty. I was told to call Motorola....now I'm supposed to send my phone away to them and it will take 5-10 business days for them to fix it....that's like 2 weeks....not sure what I'm supposed to use in the mean time...
I would rather just pay for someone to fix it since I need my phone for work...don't want to buy another one since I just spent over $600 on this one....but apparently there is no parts available for these yet. I came across this website
etradesupply.com/oem-motorola-droid-razr-hd-xt925-ear-speaker-flex-cable-ribbon.html (I'm not allowed to post a link so just add the www to the beginning )
Anyone ever order from them? Is this the part I need?? Also does anyone have any idea how hard would it be to replace the earpiece speaker? Thanks in advance for any info.
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The part you linked is just the connecting cable for everything. If it is the problem, it is because one of the ribbon connections is not making good contact which should be able to be fixed by reseating the cable. I would say the phone needs tore down first before ordering anything to check the connection points. The problem is with the front earpiece and not the speakerphone speaker on the back, right?

Yes the earpiece speaker not the loud speaker...are you sure the earpiece speaker is not built into that part??...I looked at the images and it looked like the speaker was part of it.
Has anyone done a write up on teardown of the phone?? I remember I read a post somewhere where a guy did it and said you just undo the 2 screws at the bottom and then push up on the screen...apparently everything is connected to the battery cover on this phone...but before I would attempt this I would like to see a write up, orderly preferably with pictures....and I can't find one...
Sent from my XT925 using xda app-developers app

felcom said:
Yes the earpiece speaker not the loud speaker...are you sure the earpiece speaker is not built into that part??...I looked at the images and it looked like the speaker was part of it.
Has anyone done a write up on teardown of the phone?? I remember I read a post somewhere where a guy did it and said you just undo the 2 screws at the bottom and then push up on the screen...apparently everything is connected to the battery cover on this phone...but before I would attempt this I would like to see a write up, orderly preferably with pictures....and I can't find one...
Sent from my XT925 using xda app-developers app
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I was the one that did the tear down on my phone. I am in the process of moving right now. If no one else has down a write up on the teardown within a few weeks, I will do a full step-by-step with pictures.

007shark said:
I was the one that did the tear down on my phone. I am in the process of moving right now. If no one else has down a write up on the teardown within a few weeks, I will do a full step-by-step with pictures.
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That would be awesome...Would really appreciate it...do you know if the earpiece speaker would be hard to replace based on what you saw?
Sent from my XT925 using xda app-developers app

felcom said:
That would be awesome...Would really appreciate it...do you know if the earpiece speaker would be hard to replace based on what you saw?
Sent from my XT925 using xda app-developers app
Click to expand...
Click to collapse
The whole LCD face comes off with a couple of ribbon connections to the main board. I did not dive into looking inside the faceplate at the time, but will with the step-by-step.