Hey guys, got a phone that has been babied and never dropped. All of a sudden yesterday I lost ALL sound in the ear speaker. I did have the Montecristoff Tripp Audio 'fix' installed. I think this may be the problem because I haven't changed anything in quite some time. Anyone else experience this?
Don't know exactly what you mean by "ear speaker," but if you mean a wired headphone or earbud, my daughter experienced something like this on her iPhone. At the Apple store, they fished around inside the earbud jack and managed to remove a piece of lint or a crumb or something like that. Result: sound is back.
I had mine stop working one day and I hit the phone against the palm of my hand. (ear speaker side to the palm of my hand) Just don't hit it real hard. I hope this works for you.
just uninstall this fix & restart
i also had this problem, i return it to the repair center and they gave me a new phone
I had the same probelm, with speaker sometimes it works and sometime it doesnt...so i went to HTC service center and they had to replace the speaker and the motherboard
good luck
same thing happened to me. i took it to at&t store and was under warranty so they gave me a new one. something was broken internally. take it in now. dont wait. also be careful that your service provider doesnt charge you to replace it if they determine that you damaged it.
ATT replaced with mine 2 different times for the same problem. They offered a Blackberry Bold as an exchange, but I declined. So far things are goos on my 3rd warranty exchange.
Has anyone else had so many problems with the fuze, that an exchange to another device was offered?
I'm it that situation, but the tilt 2 seems to be too popular for the warranty dept to have any in stock. Getting a pure or an epix would be a downgrade, so I'm still holding my breath (bold is not a winmo... duh...)
Has anyone had any luck getting a tilt 2 as an exchange?
Had the same problem 4 weeks ago.
I reported it as "audio problems" and it got fixed under warranty.
So, i have this problem too.. it's looking that i have to go to the service.. But I live in Czech R. - it means - i can't/don't know, if they will believe me..
Related
I've owned a series of HTC phones, largely because of the great resource this forum represents. But I think I've bought my last one.
Long rant follows:
In late December, I got a TP2 as a gift. The unit was new, sealed packaging, the works. T-Mobile branded and locked, but that was OK because I had service with Tmo.
When I got the phone, it was almost impossible to hear anyone on a phone call with the built in speaker. Playing music or other speakerphone activities were fine, but trying to use my ear against the phone didn't work. There are lots of postings about this, but none of the software or config changes worked for me. Tmo refused to support the phone in any way, since I wasn't the original buyer. Even though the phone had only just been released, and had to be under warranty. So I sent the phone to HTC for repair.
Two weeks later I get the phone back, and it still has the problem! Called HTC, and finally found out that they had replaced the antenna! Say What? How is that supposed to raise the volume? I also discovered that they had changed the phone's serial number and the IMEI! I suspect that means they swapped the motherboard, but no one would admit that, and it didn't fix the problem.
So I sent it back to HTC again. Another two weeks, and it comes back. Not in an HTC box with form-fit packing, but what looks like a recycled box that had been used a couple of times. Now the sound works, but there are two faint, light blue smudges in the screen, visible against white backgrounds. Fingerprints? Call HTC again, get another RMA, off to the post office again.
I get confirmation from the post office that the box has been delivered. No word from HTC. After a week, I call them, and finally get told they are trying to decide if they will repair the phone, since obviously I damaged it! I blow a fuse, since I haven't had the phone in my possession long enough to damage it! Ask to speak to the supervisor (Brian Harris) by name. Too many calls to HTC. He agrees that the phone has been in the shop longer than in my hands, and agrees to get it fixed.
Another week goes by. Another call to HTC. No one knows whats happening. All I can find out is that somebody is working on it, but no one knows who, what they are doing, or when I will get the phone back.
I thought getting a new phone was a good thing. I didn't expect to get a box of grief and a huge waste of time.
Tried to find someone at HTC to complain/escalate to, but HTC doesn't seem to have any customer relations contacts or feedback addresses listed anywhere.
Anyone have any suggestion for escalation or otherwise dealing with HTC?
Hi all,
I've recently had a crash - my N1 fell out from my pocket while climbing (stupid, I know..) - cracked screen, all that.. I've managed to replace the digitizer without big problems, but I have a more serious issue: the main (built-in) microphone stopped working and now I have to use the headset for every call
I've sent it to HTC service and they said the motherboard needs replacing and wanted me to pay 300$ for it..
Since it's quite a lot for a microphone, before buying the new one (at least 200$ for tho mobo alone) or sending it again to the HTC guys for repair, I'd like to ask you if there is anybody who had anything to do with those microphones or issues similar to mine.
The microphone itself is a small gold rectangle-shaped thing glued to the motherboard, but I cannot make out any markings on it (there seems to be something written on it, it's just not readable any more). It seems to be exactly the same as the noise-cancelling one near in the upper part of the phone. Of course, before cutting or soldering anything I'd like to know as much as I can..
So.. the questions are:
Has anyone repaired a thing like that or managed to replace a microphone on Nexus One motherboard? How could this be done?
Does anybody know where I could buy a microphone that would match?
I know it's a long shot (and a long post ), but I figured it's worth a try to look for somebody who might have some insight.
Thanks in advance,
Kuba
P.S. Could anyone move this question to Q&A, please?..first post gone wrong..
you could just buy a new one for under 300$ on ebay or a used one for less than 220 for everything new If something like that is messed up its not worth fixing, too much work
hitmanre,
thanks for the reply, but...
As I said, I figured the part on buying another mobo (or a broken N1 for parts) on my own.
I was just curious - from a DYI perspective - what's going on on the board and what's actually broken around the microphone.. If it was only the microphone then it should be easy enough to replace - but if it's a crack somewhere in the inner layers of the board, then bummer..
In fact, I opened my N1 again yesterday and cut the mic out...curious thing is that there seem to be only one connected soldered part between mobo ant the mic.. Could anyone explain how a microphone could work with a single connector? there doesn't seem to be any ground connection anywhere..
If I have some time, I'll post photos - but no sooner than in a week - going on vacation
See you,
Kuba
I have the same problem, and I live outside the service coverage area. I've had my Nexus One since May 2010, so it was more than one year old. It's really sad to quit such a really nice phone just because it can't make phone calls. It seems that nobody here in Lima know how to repair a N1. And I'm so afraid to open it...
I have seen 2 of these phones with the same issue. one mine and second a customers. and I have tried replacing the mic headset jack (headset jack can short out audio) and still nothing. mic works with loudspeaker but not in normal mode with earspeaker.
ok today I was able to get my hands on a working nexus. and swapped the upper flex and that fixed it.
the only thing is that we ordered this part from one of our sources to fix a power button (which is on the same part) and it had this issue. so I had to replace it again
blevinski said:
ok today I was able to get my hands on a working nexus. and swapped the upper flex and that fixed it.
the only thing is that we ordered this part from one of our sources to fix a power button (which is on the same part) and it had this issue. so I had to replace it again
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I also have a problem with the mic suddenly not working and working again suddenly. So it must be a damaged flex since the phone has a dent on the upper left part of it.
I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
zakool21 said:
I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
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Yes. It should be coveted under warranty irregardless of where you bought it from as the device itself is only a month old. They do not need proof of purchase
Swyped from my HTC Sensation Pyramid using my thumb and eyes
Thanks -- Talked to both HTC and T-Mobile.
HTC said they would repair it if I sent it in. T-Mobile said that I needed the phone to show up on my account (I only bought it last night) before they could determine warranty info, and that I'd be better of getting the receipt (which I don't have) and taking it back to the store it was purchased from.
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
I also have a buzzing noise. A first device I had was producing such a strong buzzing that I asked for an exchange. The second one is only producing this noise on certain calls and gets worse when increasing the volume. I an also wiling to try to clean buy I fear to void warranty by removing the sticker.
The sticker comes off very easily with a razor blade and is very easily replaceable. Remember, you're only removing a grille speaker, not the "void" sticker. Nobody could possibly be any the wiser.
zakool21 said:
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
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Have not solved the issue for me.
Takeshi_Kintaro said:
Have not solved the issue for me.
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That is very bad news. I was hoping that was the solution.
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
eadred said:
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
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+1 1234567890
So, I will return my third sensation because of the buzzing problem. My shop is going to hate me so bad. On the other hand, no really my fault, is it?
But I will certainly not take another sensation for now. I will check back in a few months if htc has fixed the issues. I have no use for a phone that cannot make phone calls properly!
Can't believe htc is making such sophisticated devices, but is unable to make the mere phone function work properly.
I noticed my earpiece makes a light crackling noise when in phone calls. It does get worse with increased volume. I am going to deal with it for now and see if for some reason it gets better. I REALLY dont want to have to try and return my phone because I just returned another one and I dont want to be one of those people that abuses the warranty system.
Getting a buzzing on my new Sensation earpiece when on the phone, gutted right now. Just contacted HTC.
Sending my phone back, after 5 days, i can't stand it any longer!
Also have this problem... I'm going to try and replace it tomorrow
I hope they won't give me a refurbished one... I just bought mine on Saturday...
I noticed the buzzing yesterday. I have only had the phone for 3 days. I imagined I would be the only one having this problem. I don't have any problems returning the phone. I haven't returned one before, but I don't think I should have to settle for a brand new phone that can't perform its most simple function.
have the same problem ....
I replaced the phone today, after A TON of arguing with the store clerk... They were trying to make me send the phone to HTC warranty service, but in the end they gave in.
The new one only exhibits this problem moderately at the loudest speaker setting. Below or at medium it is not noticeable.
Overall I'm pleased with the outcome
so if this is a common issue
if I send my phone to the repair center how are they gonna repair it ...
Also the spare parts must be broken...
Not all of them are like that...Odds are you'd get a "better" device
Just got my Sensation today and am having the same issue: distortion at all volume levels - it sounds almost like a blown earpiece. I will probably end up exchanging it soon as I cannot stand the noise during calls.
I had my screen replaced by a local shop. The phone worked fine even with spider web cracks. They damaged a cable supposedly to do with the sim card in the process. They ordered the parts and I got it back 2 days ago. Since I got it back GPS no longer works. It seems to see satellites, but won't lock. Also, the phone ear piece and mic don't work-it will work on speakerphone and bluetooth. Google voice search doesn't work-mic doesn't have signal. Is there a diff mic on headset vs speakerphone, thats odd?
Take it back, tell them to fix it some more!
Seems like they still don't have it right...
sonicshaman said:
I had my screen replaced by a local shop. The phone worked fine even with spider web cracks. They damaged a cable supposedly to do with the sim card in the process. They ordered the parts and I got it back 2 days ago. Since I got it back GPS no longer works. It seems to see satellites, but won't lock. Also, the phone ear piece and mic don't work-it will work on speakerphone and bluetooth. Google voice search doesn't work-mic doesn't have signal. Is there a diff mic on headset vs speakerphone, thats odd?
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Two mics. For sound cancelling. I even saw this on the m7. Mic only worked on speakerphone on the one I saw.
OK, so this mic situation could be hardware. Thx.
Sent from my HTC6525LVW using Tapatalk
sonicshaman said:
OK, so this mic situation could be hardware. Thx.
Sent from my HTC6525LVW using Tapatalk
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Yep....one on the bottom of the phone and one on the back of the phone to the left of the cameras.
I just wanted to try to learn what I could about it. It's going back, it's useless to me now. I just hope they are capable of fixing it. Big mistake bringing it here. Unfortunately HTC's customer service was not so good, no one ever got back to me, I would have rather sent it back to them.
sonicshaman said:
I just wanted to try to learn what I could about it. It's going back, it's useless to me now. I just hope they are capable of fixing it. Big mistake bringing it here. Unfortunately HTC's customer service was not so good, no one ever got back to me, I would have rather sent it back to them.
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Sorry man. Just out of curiousity where is here?
Thanks, just dropped it off again, hopefully they will fix. I'm in Orange County, NY.
The nightmare continues. Just in case there are any locals here, it's at a place called CPR (cell phone repair). They are a franchise, apparently reviews are sketchy all around. I wish I checked this out beforehand. Apparently they have no idea how to fix my phone and just keep ordering parts from Taiwan that take forever to get here supposedly. We've contacted their corporate office to complain, but so far to no avail. I'm at the point where I'm just going to go in and take it back and buy another used one somewhere. Then I will go to the BBB, review on every site I can find. Arggghh!
Sell as is, or fix and sell? OK got my phone back, it's got a fresh screen and some internal bits. The top (ear) speaker is not working. They told me they were waiting again for parts, I decided to pull the plug on that. Phone is totally functional otherwise. I bought a used one in the meantime while all this has gone on. Does anyone have interest in buying as is? Should I try to take it somewhere else, or send back to HTC to fix?
Got a s8 plus. Just the other day i was using speaker phone and the quality of my speaker was so bad, i couldn't understand the person on the phone. What's weird is it doesnt always sound bad. I only use the speaker on three apps, YouTube, alarm, and phone call. And it's been hit and miss on all three apps. Anyone ever had this problem? Now here's my rant. After talking to Samsung and getting the run around, they've basically told me i have 2 options. 1. Send the phone in for repair which will take 9 to 11 days and i dont have an extra phone to replace it. 2. Use samsung premium care to file a claim, spend 100$ on deductible,and get a brand new phone. My problem with this is this isn't my fault. This is either a hardware or software problem. It seems like im being penalized for something that not my problem. Not to mention when i pay 900$ for a phone i expect it to last longer then 6 7 months with no problems. Not sure what im going to do but this will be my last samsung. Ive had to many problems with samsung that dates all the way back to the s5 to the s8 plus and everything in between.
I have this problem too.. Barely hear what other says in the phone speaker.. I have try all roms, rooted and unrooted..
Have you find the reason of this??
I had this problem when I took my phone in the shower to test the waterproofness. Suck on the speaker with your lips and then blow really hard into the speaker. Mine had a bunch of water inside lol