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[Q] Backlight Bleeding on Replacement

So I exchanged my G2X yesterday and brought the new phone yesterday. Unfortunately, the store where I exchanged is a kiosk in a mall so I couldn't really test for bleeding; however, when I got home the bleeding was worse on the replacement. Has anyone spoken with T-Mobile about this? I am thinking of waiting for new shipments to be sent out and then using the warranty rather than returning the phone (the store refunded me and charged me again, which is kind of a pain when keeping track of credit card balance). Any advice? Does anyone have a phone with absolutely no backlight bleeding?

I'm heading out right now to exchange my first one. I'll let you know how lucky I get.

Beggars1923 said:
So I exchanged my G2X yesterday and brought the new phone yesterday. Unfortunately, the store where I exchanged is a kiosk in a mall so I couldn't really test for bleeding; however, when I got home the bleeding was worse on the replacement. Has anyone spoken with T-Mobile about this? I am thinking of waiting for new shipments to be sent out and then using the warranty rather than returning the phone (the store refunded me and charged me again, which is kind of a pain when keeping track of credit card balance). Any advice? Does anyone have a phone with absolutely no backlight bleeding?
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i got my original from the "pre-order" so i only could get one in the mail... sense it was a known issue they sent me a NEW G2x while i was still using the first one i got.... waived shipping all that.... (didnt have to send original one in before they sent another)
when i got it yesterday i noticed on bootup that its worse than my original...
they said it is a know LG issue and will be UNDER WARRANTY...
i am returning the worst one.... and will wait for the fix (if LG ever fix's it)
in that case you can use the warranty of the phone to get a "refurb" witch might be fixed if it was sent in for back light bleeding...
thats what im gonna do

Yes, I mean this is simply not acceptable.
Would a problem like this be acceptable on the iPhone? No. people would go ape nuts.
If you don't make a stink about this and return the phones with the bad backlights, you are actually making the problem worse by not getting the bad units back to LG.

Are there devices out there without the issue? Or does every device have it and some are worse than others?

strung said:
Yes, I mean this is simply not acceptable.
Would a problem like this be acceptable on the iPhone? No. people would go ape nuts.
If you don't make a stink about this and return the phones with the bad backlights, you are actually making the problem worse by not getting the bad units back to LG.
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EXACTLY!
i have two phones one that i got originally and one they sent me..... both have BAD backlight bleeding but the newst (dated 4/19/11) is the worst!
CSR from Tmo said they have made it aware to LG that there is a major problem and ive herd almost 60% of the G2x users have called in about this issue..... some not as bad as others but the few ive seen and the two ive had i can tell you the only way to get it fixed is by sending the "defective" device back to tmobile to get it sent to LG for the to refurbish it!
hopefully within the next month or two all of the junk ones are fixed and i can get one with none... but for now i guess ill deal with the less visible of the two

Beggars1923 said:
Are there devices out there without the issue? Or does every device have it and some are worse than others?
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Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.

I'm not going back to the store, this is going to be handled through CS. I am don't want to have to refund then repurchase the phone. Anyway, they can't tell you that you can't exchange, you have 14 days.

jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
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Probably each store trying to cover their ass and not want to be sending a lot of units back lest they look bad to corporate. Don't let them push you around like that! That's unacceptable, this is an iphone class device--nobody would accept a defect like this on an iphone.
I just tweeted to @tmobile about this and encourage others to do too.

jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
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well calling into customer service and talking to a "android specialist" (lol)
they know its a issue.... EVEN IF THEY SAID AT THE STORE THAT YOU CAN ONLY EXCHANGE IT ONCE.... it will be covered under the warranty.... so if it starts coming back.... get a hold of CUSTOMER LOYALTY! they will fix you up nice
(ive had over 4 vibrants sent to me and now 2 different G2x's...... they stand behind there product like a real company should!)

nate420 said:
well calling into customer service and talking to a "android specialist" (lol)
they know its a issue.... EVEN IF THEY SAID AT THE STORE THAT YOU CAN ONLY EXCHANGE IT ONCE.... it will be covered under the warranty.... so if it starts coming back.... get a hold of CUSTOMER LOYALTY! they will fix you up nice
(ive had over 4 vibrants sent to me and now 2 different G2x's...... they stand behind there product like a real company should!)
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No I agree. One reason I stand behind t-mobile so much is because of their amazing customer service. That manager was the first and only time I have ever felt like they were not doing everything they could to make me happy lol.

strung said:
Probably each store trying to cover their ass and not want to be sending a lot of units back lest they look bad to corporate. Don't let them push you around like that! That's unacceptable, this is an iphone class device--nobody would accept a defect like this on an iphone.
I just tweeted to @tmobile about this and encourage others to do too.
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A completely agree with you there. This would be all over the news, newspapers, internet and radio if it was an iphone. To be honest, I think this phone is even a whole class above the iphone. Only think iphone has even remotely in the same league is its display and even then id still chose this oh so slightly less quality 4" over their supperior 3.5" Im sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.

jrharvey said:
A completely agree with you there. This would be all over the news, newspapers, internet and radio if it was an iphone. To be honest, I think this phone is even a whole class above the iphone. Only think iphone has even remotely in the same league is its display and even then id still chose this oh so slightly less quality 4" over their supperior 3.5" Im sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
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well to recall all of the phones that where sent out is not gonna happen way WAY to much money... but if LG does fix the issue and comes out with a REVAMPED G2x ill bet all my money that the people who got the "defectives" will be able to get the new one at little to no cost (maybe just a restock fee or shipping charge)
as it was not our fault that we wanted a device and got a defective one....
kinda like the whole moto cliq thing that happened

jrharvey said:
...I'm sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
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I doubt they will do a recall either, but you still have the right to return within 14 days or exercise your warranty.
I am calling CS to see what they suggest - i.e., should I return the device or wait for new devices to be released and exercise my warranty.

Beggars1923 said:
I doubt they will do a recall either, but you still have the right to return within 14 days or exercise your warranty.
I am calling CS to see what they suggest - i.e., should I return the device or wait for new devices to be released and exercise my warranty.
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honestly if you got it from a store try to exchange it for a less noticeable bleeding screen (if thats your only issue)
if you got it online/phone order
call customer service and ask to speak to CUSTOMER LOYALTY
when you get to the loyalty department STRESS you dont want to go "days without a phone" and they will set a new order up for a NEW G2x not a refurb!
id do the exchange before the 14day just to try to get a "better" device
only exercise your warranty down the road... (a few months from now)
but make sure when you call you make it know that its a "issue" so they put that your unhappy in your account memos for later down the road when you do want to use the warranty!

jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
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Click to collapse
A store can't tell you that you can't return something anymore if your still within the time given by that company. If that store gives you any more problems then just go to a different one. I exchanged my G2X's at 2 different stores with no problems. I would have told that manager to go **** herself. It's not her phone and she doesn't have to live with it.

On the T-Mobile community site someone is reporting that they were denied an exchange because the "floor model" had bleeding issues and thus they all must have bleeding issues:
I can't post the link because I'm a noob.

Wow, so far both of the reps i've called have no idea what the screen bleeding issue is, when i try to explain to them they just don't understand
So trying my luck again later today..

xShadoWxDrifTx said:
Wow, so far both of the reps i've called have no idea what the screen bleeding issue is, when i try to explain to them they just don't understand
So trying my luck again later today..
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are you talking to a regular rep?
if so ask to be sent to ANDROID TROUBLESHOOTING!
a customer service rep will not know any issues or problems with devices only the "android specialists" will!

This is some bull****. I had to convince the store rep today to let me exchange my first bad one. Now this new G2x is much much worse. I think the only option right now is to return the phone and wait a month or more for LG and T-Mobile to get their **** straight. I don't care what anyone at the store or here says about bleeding and to just "deal with it it's not that bad." I will keep exchanging until I get one that has no problems. They rushed this phone, not me. I would have been fine waiting another month for the G2x to release if it meant we all wouldn't have these stupid bleeding issues.

LCD Light Leaks

http://www.lgforum.com/forum/boards/carriers/t-mobile/topics/g2x-screen-separating-from-body
This is a very serious issue with the LCD panel to these phones, guys please check your G2X at an angle and see if theres anything like that on your phone; if there is, take pictures and contribue to that forum. Things like this shouldn't go unnoticed, this is obviously a defect.
I already made my post, help others out with these phones too. Obviously the Backlight bleeding isn't the only issue here.

I do notice this issue on my phone when viewed at an angle. You can follow the line to see how long it is too.
Damn. This really sucks. Tmo actually sent me a refurbished unit for a replacement? See attached pics. WTF. I called and got transferred to the loyalty department and they apologized and sent me out a new phone that is arriving this Thursday.
However, this definately is a separate issue from the screen bleed and I guess the only good thing is she told me I had 20 days from this Thursday to return it for a full refund.

That is terrible! I have seen this issue personally on my 2nd and 3rd replacements and showed it to store manager. The store manager showed me his G2x which also had it and he said its normal. Well its not normal even if two or more G2x have it.
It almost looks like they used free glue from post office to glue the glass to touchscreen. Its very cheap looking construction for a phone in this class.
Another issue I have seen is you can see white line of LCD lights even when screen is off, it almost looks like white teeth of a comb coming out from the top edge. I haven't seen this on any other phones before so its not normal.

Haven't I seen one of these threads before?
Don't like it? Exchange your phone. Or return it. Or mail it to me. Hey, at least your stress level will go down.

r4d14n7 said:
Haven't I seen one of these threads before?
Don't like it? Exchange your phone. Or return it. Or mail it to me. Hey, at least your stress level will go down.
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This is different from bleeding

VICosPhi said:
This is different from bleeding
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Fair enough.
What I don't like about these posts is you're going to make people look for defects they may never ever notice for the lifetime of the device and exchange it for no freaking reason, raising everyone's costs.
I wonder if T-Mobile would have even considered selling if they weren't spending stupid amounts of money exchanging perfectly good phones.

r4d14n7 said:
Fair enough.
What I don't like about these posts is you're going to make people look for defects they may never ever notice for the lifetime of the device and exchange it for no freaking reason, raising everyone's costs.
I wonder if T-Mobile would have even considered selling if they weren't spending stupid amounts of money exchanging perfectly good phones.
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Agreed ! Most people won't notice it, but LG is responsible here for no QA. Its upto the people to decide whether a tiny white line on screen bugs them enough for an exchange.
I am against the acquisition as well. LG should bear the cost not Tmobile since its LG's fault.

VICosPhi said:
Agreed ! Most people won't notice it, but LG is responsible here for no QA. Its upto the people to decide whether a tiny white line on screen bugs them enough for an exchange.
I am against the acquisition as well. LG should bear the cost not Tmobile since its LG's fault.
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I'm glad we can agree on something! haha... I agree, it really is poor manufacturing/QA.

yes, haha... very few times on these forums a discussion ends this way, usually it ends up in a thread closure...

Hi
I noticed that as well but I really love this phone and I'm sick and tired of always finding new things wrong with it so screw it. When you buy the first batch of a new product thats what u get maybe youll feel better knowong that those who will buy the phone in a few months from now will not be having these issues. This phone is great, has its problems but great. U dont like it send it back and wait for the sensation
Sent from my LG-P999 using XDA Premium App

New Topic isn't a suggestion, and the search button exists for a reason.
We -KNOW- there are some phones with issues and Light leakage, many Backlight phones have these problems, EVO 4G springs to mind when thinking about it. Most people just don't care enough about it.

I went to the store to exchange due to this issue but the rep outright refused to do the exchange because he said they were designed that way and he said I was nitpicking and wouldn't honor my 30 day exchange period. He obviously has no knowledge or even the faintest clue on lcd's and I instantly called customer care and reported the incident. I'm now expecting a replacement in the mail next week and will keep calling for replacements until I get a unit without defects. (Already exchanged once at the same store but different rep).
Sent from my LG-P999 using XDA App

Oh cry me a river I never view it at that angle and it won't get worse I'm sure..
Just stop now please and get a new phone

smashpunks said:
Oh cry me a river I never view it at that angle and it won't get worse I'm sure..
Just stop now please and get a new phone
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It does get worse on tvs... But im not sure about phones... But I agree lg wont do anything...... Google ipad2...
I hear the net10 phones at walmart dont have this problem....try one of them op
Sent from my LG-P999 using XDA App

You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.

SyntekSystems said:
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
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Your issue is legitimate. Thanks for posting.

SyntekSystems said:
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
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Look. I'm not saying YOU are complaining at T-Mobile but I bet a good number of people who read this post will ignore your message and blindly exchange their phone 6 times in a row. Why not start a petition addressed to LG? Might be pretty effective.

maybe i should get insurance to make an exchange easier. haha

yeeserious said:
maybe i should get insurance to make an exchange easier. haha
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Lol right. Who knew that phones would ever had to be insured....sadly, I fell into the persuade-ness of the tmo salesrep and got the insurance lol
Sent from my LG-P999 using XDA App

I noticed this issue on mine as well. Sucks.. I am exchanging it. Especially when I paid full retail price for it.

The I'm glad I waited for a good one club.

So there is a I've had no problem club......
I am on my fifth one.....a refurbished scratched one no less.
I have gone three weeks with......dare I say it.......not one problem. Not one. I'm loving my G2X now! I always knew I loved it, just took me 5 trys to get the one meant for me.
So if you are getting discouraged, there IS light at the end of that tunnel. IMO, it is really worth returning 'em 'til you get the one meant for you.
It works awesome. I use it constantly and it isn't failing me!
I'm not sure why this one was returned....no screen bleed at all, data works great, everything perfect. Must have been that scratch. Sucker probably got a pos in return for it LOL.
But I've always known there WERE good ones out there. Glad I finally got mine.

Correct me if im wrong, but I thought Tmo wasnt allowing returns of the G2x for issues anymore??

Congrats on getting a 'good' one, lol.

When did you receive your phone? I'm trying to wait out so that I can receive a newer one w/o issues

ickster said:
So there is a I've had no problem club......
I am on my fifth one.....a refurbished scratched one no less.
I have gone three weeks with......dare I say it.......not one problem. Not one. I'm loving my G2X now! I always knew I loved it, just took me 5 trys to get the one meant for me.
So if you are getting discouraged, there IS light at the end of that tunnel. IMO, it is really worth returning 'em 'til you get the one meant for you.
It works awesome. I use it constantly and it isn't failing me!
I'm not sure why this one was returned....no screen bleed at all, data works great, everything perfect. Must have been that scratch. Sucker probably got a pos in return for it LOL.
But I've always known there WERE good ones out there. Glad I finally got mine.
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Where is that scratch? Lol I returned one due to the smallest scratch near the bottom. On the screen,so small you have to see it in the right light.lol

The refurb you receive aren't necessarily one that a customer had. Especially this early in a phones life. Usually they are new ones that the manufacturer set aside as replacements. That's why the fcc sticker under the battery is the same as a new phone out the box. When you get a generic plan sticker with just a model and serial number, that's an actual refurb phone.
Sent from my LG-P999 using XDA App

Just bad luck? 2 Sensations, 3 days.

Hi all! New poster here, old reader
I've just gone thru my second Sensation now (in 3 days), had 2 DOA's in a row. The first had the blue light "leakage" down at the home button and the headphone jack was defect. The other one had a battery cover that did'nt quite fit, the screen would creek and move some when you pressed it, the volume rocker was loose and it had touch issues.
I'm VERY dissapointed with the original Sensation and I've never used a DOA before this phone my entire life and now 2 in a row.
Now I got a gift card with the money instead, since I don't dare to pick up my third Sensation from the same store (the first 2 had the same manfacturing date on the battery cover) so now I'm not sure what to do?
Are there any "perfect" Sensations out there? Did HTC do a sloppy job on these phones (always had HTC smartphones before, and no major issues). This can't just be bad luck or can it?
Cheers!

Bad luck.
I've had mine since June or so and I haven't had any problems with it. No real Wifi death grip, no loose back cover, nothing.

Get one from a different store.
All manufacturers are having quality issues, or at least we're hearing about them more.
The more "trouble" consumers cause shops by returning faulty phones the more pressure will be put on the factories to improve.
Persevere, the Sensation is a top of the range phone

I bought mine since June and it doesn't have any problems too. All working great. I suppose its just bad luck for you.

Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!

Hopefully, the next replacement you get is a perfect one! It's really an awesome phone and it's kinda sad to get missed out due to some defects. ):

Mine has a bit of play in the cover but that's just how it is so doesn't bother me.

Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App

darryll4sh0 said:
Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App
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Nah, no fakes. It's one of our largest/most spread stores here in Sweden (deals with phones, computers, TV's etc etc).
The thing is. I'm really NO "sitting under the magnifying glas looking for dead pixels" kindof guy, so these phones really was faulty.
According to the replies of this thread though it really seems like bad luck. I will try to buy another one, in a diffrent store (well not by name but location atleast) and see if I get a normal working HTC premium sensation!

It just your luck...

What they are actually doing is giving you reconditioned or refurbished phones.These are cheaper for them and are usually ones that have had faults i.e firmware flash failures,broken screens etc.Demand a BRAND NEW DEVICE as they have to provide you with a new fully working phone when you get it.If you are in the UK we have trading standards that you could contact to start a complaint if they refuse you a new device

Aja82 said:
Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!
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Ask to try out the replacement in the shop to give it a good going over to make sure there are no obvious faults

I've had mine since June as well. I get nothing but compliments on it and honestly, its the best phone I've ever had. I must agree with everyone else when I say buy another one. I'm sure like everyone else, you will be happy too.
revolutionary, CM7, launcher pro. faux123 1.67 kernel, sim unlocked sensation 4G

Well you guys convinced me! I will go get another one today actually! Thanks for all the replies, it's been really helpfull to me!
I'll keep you updated!

same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol

Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes

Aja82 said:
Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes
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Absolutely, the more legitimate trouble customers cause by returning faulty goods, the more the stores will put pressure on the manufacturers to improve their quality

Xcor3 said:
same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol
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Mine has a dead pixel but im reluctant to get anbother in case it has more problems, like my mate having 1 million (exagerated) Desires that were faulty.1 pixel i can deal with and i think ill wait till i get a few more scratches on this beauty before i demand a new one

I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.

jools5431 said:
I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.
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Time to start asking O2 for compensation along with a replacement phone, they're normally good at giving credits to customer's accounts. I got £15 once just by making the woman in the call centre laugh

[Q] Horrible creaking

So I've had my phone for 3 months now and its awesome. There's just one bloody problem...it creaks at the bottom near the soft keys and USB charger slot.
Has anyone had this problem? I'm not sure how to fix it.
The problem has been there since the beginning but it was confined near the usb charging slot and I only noticed it when I held the phone with one hand. So I put a case on it which minimized it but its progressively getting worse. It now creaks through the case as well. Without the case it is really sqeeky.
I dont feel like returning it for this...not sure if they will even indulge me. But its only been 3 months and its getting worse. It might be quite bad in a year's time. It does not affect any function but annoys the hell out of me everytime i pick it up.
I thought I would ask here if anyone can give me any advice. What would you do?

No squeek on mine and I've had it since launch. Sorry, I have no advice. But that would bother me too.

I remember this happening on an old PSP of mine back in the day. after a year of the annoying creaking i couldn't take it and opened it up and smothered the area of creaking with super glue. doubt you'd do that to your SR though..

Brick and get a new phone
Sent from my SGH-T989 using Tapatalk

3 months I don't think they'd give you a new phone. 30 days you might have a chance. I returned mine within 3 days because right below the power button I could feel where the two halves met. It bugged the hell out of me. The sales guy looked at me like I was nuts, but after walking him around to compare mine to the floor models he agreed to exchange it.
Go back to wherever you got it and see what they are willing to do, or brick it.

kr3w1337 said:
Brick and get a new phone
Sent from my SGH-T989 using Tapatalk
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don't!!!! If you send a bricked phone to Samsung for warranty from Rogers, especially after 3 month use, all it will do after 4 weeks they will send it back say there is water damage(there is always little water damage inside so you can't prove otherwise) so they don;t have to give you a new one and you will end up with a bricked phone, $400 quote to fix it, $30 charge if you decline fixing it and you have not used it for a month.
Just take it to local cellphone repair shop they will fix it for $20.

Yeah I kinda expect bricking is not the wisest move for Rogers. I didn't return it early on because the problem was virtually unnoticable. I also remember waiting for about a week or two for this phone to be delivered and it was such a long time for me because I couldn't wait , and I didn't want to go through that again.
Might check out a repairshop... or if anyone knows a really tight case, I might try that too. I'll try superglue experimentation on it when its old and worth much much less lol.