wifi issue - Nexus 5 Q&A, Help & Troubleshooting

Okay the wifi router is in the same room 4 5 feets away from phone but still i only get one bar and when i go kut of room i dont get wifi connection at all.is this a hardware problem or what?

Reset
Do you have the latest 4.4.4 update? However, try a factory reset of the phone it can help :good:

thunder_bolt96 said:
Do you have the latest 4.4.4 update? However, try a factory reset of the phone it can help :good:
Click to expand...
Click to collapse
Yes i have 4.4.4 and i have tried factory reseting it.

When none of such things work it might also be a setting of your WiFi router. Some of these routers have an option wich allows you to set the strength of your WiFi signal.
I'd suggest you see whether other devices also have the same problem. If this is the case: Try to find a setting which allows you to set the strength of your WiFi signal. If not: It is probably a hardware function since I have not heard any other of such problems with a Nexus 5 on 4.4.4, so I'd suggest you should send it back for repair.

Rikrr said:
When none of such things work it might also be a setting of your WiFi router. Some of these routers have an option wich allows you to set the strength of your WiFi signal.
I'd suggest you see whether other devices also have the same problem. If this is the case: Try to find a setting which allows you to set the strength of your WiFi signal. If not: It is probably a hardware function since I have not heard any other of such problems with a Nexus 5 on 4.4.4, so I'd suggest you should send it back for repair.
Click to expand...
Click to collapse
My iphone used to work fine,laptop works fine just nexus 4 and nexus 5 have this issue.

newb3e said:
My iphone used to work fine,laptop works fine just nexus 4 and nexus 5 have this issue.
Click to expand...
Click to collapse
Wi-Fi settings are ok? signal is good?

thunder_bolt96 said:
Wi-Fi settings are ok? signal is good?
Click to expand...
Click to collapse
Yup wifi settings are default as for signals laptop,samsung phone all work fine.even my brothers nexusb4 gets better signals than my n5

Related

Please Help! Nexus 5 Signal Issue(Not rooted)

I just got my Nexus 5 and I haven't root it yet. I notice that everytime I don't use my phone 5-10 minutes or hours, the signal will be lost and asking to reboot my phone. I can't tell when it's up or not. Sometime I take multiple reboot to get signal back up then it happens again and again. Is there a way to fix this problem without rooting? I don't think it's the Sim Card because I used it on my nexus 4 without any problem. or Just my device isn't good one. Please help!
Whose your carrier?
markdapimp said:
Whose your carrier?
Click to expand...
Click to collapse
I have T mobile.
lsou said:
I have T mobile.
Click to expand...
Click to collapse
What version of KitKat? If 4.4, flash the update. If not, flash 4.4 radio.
Aerowinder said:
What version of KitKat? If 4.4, flash the update. If not, flash 4.4 radio.
Click to expand...
Click to collapse
I didn't root my phone yet, and I'm running 4.4.2 now. It's annoying to keep losing signal and it's back again. Even I have signal, I only have 1 bar compare to my old Nexus 4 has 3 bar or HTC one full bar.
I don't want to root it if its not solve this problem, I will have to return it.
There was an issue on 4.4 where it would randomly give you the "emergency only" message. You would have to turn on airplane mode and then turn it off, or reboot. But people have been saying it was fixed with 4.4.1/4.4.2.
PsychDrummer said:
There was an issue on 4.4 where it would randomly give you the "emergency only" message. You would have to turn on airplane mode and then turn it off, or reboot. But people have been saying it was fixed with 4.4.1/4.4.2.
Click to expand...
Click to collapse
The radio however sucks in 4.4.2 and was better in 4.4.1
perhaps we may see 4.4.3 to fix this?
markdapimp said:
The radio however sucks in 4.4.2 and was better in 4.4.1
perhaps we may see 4.4.3 to fix this?
Click to expand...
Click to collapse
I think it might be overall worse, but luckily I actually didn't see any decrease in signal in my area. I was really worried about it because I already have really bad signal in my house but 4.4.2 doesn't seem to be worse for me.
You guys forget to mention that Google cheaped out on the antenna to cut costs. Best you can do is to flash your carrier's radio over the generic one
Sent from my Nexus 5
dicecuber said:
You guys forget to mention that Google cheaped out on the antenna to cut costs. Best you can do is to flash your carrier's radio over the generic one
Sent from my Nexus 5
Click to expand...
Click to collapse
each nexus device has a different build quality looks like the newer ones based off the serial number looks to be a tad better signal wise
Upcoming Update
dicecuber said:
You guys forget to mention that Google cheaped out on the antenna to cut costs. Best you can do is to flash your carrier's radio over the generic one
Sent from my Nexus 5
Click to expand...
Click to collapse
I'm sorry, but you're dead wrong. SO much misinformation here. First off, there is no "carrier" or "generic" baseband. There is only one baseband. Second, antenna design requires a lot of engineering to maximize signal efficiency when you're dealing with interference from such things as wifi, nfc, Bluetooth, metal construction in the phone, etc.. I'm not sure what magical material you think that cell antennas should be made of that will solve issues?
I just got off of the phone with Sprint. They show that there is an internal memo on the issue and LG is aware of it. They will be pushing an update as soon as it's ready. Sprint will also be pushing an update for the Airave to help with the issue. The support rep told me that it is an issue where the wifi and LTE radios aren't playing nicely together and causing a conflict. That's why everything seems to work fine when 3G is set as a preferred network.
It's an issue that still hasn't gotten fix as seen here.
http://forum.xda-developers.com/showthread.php?t=2525583&highlight=emergency
I'm going to have to buy a different phone because I have no signal almost everywhere I go. I switched my SIM to my wife's Note 2 and I had great signal and her SIM in the N5 had no signal.
I
The issue seem to be gone after couple days. I checked signal strength app, it shows same even though it shows only 1 bar.

Wifi bug - connects to network, but not internet

I'm experiencing a bug on my Nexus 5, when I first unboxed my device and setup this problem arise for the first time, problem is Nex 5 is connected to my home wifi network but no internet connection/data transmission !! at that time I tinkered a little bit like forget network and reconnected it then it was fixed, after that this problem rarely appear. Then comes the real problem yesterday I rooted my phone then it wont connect to internet same as before connection is accepted and have full strength signal but not connecting to internet, I've tried rebooting, forgetting and connecting, troubleshooted PC etc but nothing seems to fix the problem !! I double checked my network like I connected my tab with wifi and it's working perfectly fine.
Is this a common/known bug with Nexus 5 ? Or it's just me ? (h/w issue)
Any known fix other than I mentioned ?
Does rooting caused this problem appear more frequently ?
Any response will be highly appreciated.
Thank you
Try connecting to a different network, it may be a compatibility issue. Also try rebooting your router/wireless. If that doesn't work then try restoring factory image.
If none of those options fix it then there could be a problem with your Nexus 5's hardware
Fallon9111 said:
Try connecting to a different network, it may be a compatibility issue. Also try rebooting your router/wireless. If that doesn't work then try restoring factory image.
If none of those options fix it then there could be a problem with your Nexus 5's hardware
Click to expand...
Click to collapse
I'm now flashing factory images, if that doesn't work I'll do a replacement.
I have this issue too, with different WiFi routers.
(Full stock Nexus 5)
Out of intetrest what countries are you connecting in. When I had a Desire HD I had trouble connecting to Turkish routers. Different frequencies? Have you ever connected to your router with an actual connection?
Have yu tried disabling wifi optimzation?
Sent from my Nexus 5 using xda app-developers app
I did tried with each and every option toggled with but still no way.
Sometimes out of nothing it gets ok then goes bad again.
I'm from India and using Teracom router. Funny thing is my tab here working just fine with my home wifi network, I'll try with another wifi network tomorrow.
albertpaulp said:
I'm experiencing a bug on my Nexus 5, when I first unboxed my device and setup this problem arise for the first time, problem is Nex 5 is connected to my home wifi network but no internet connection/data transmission !! at that time I tinkered a little bit like forget network and reconnected it then it was fixed, after that this problem rarely appear. Then comes the real problem yesterday I rooted my phone then it wont connect to internet same as before connection is accepted and have full strength signal but not connecting to internet, I've tried rebooting, forgetting and connecting, troubleshooted PC etc but nothing seems to fix the problem !! I double checked my network like I connected my tab with wifi and it's working perfectly fine.
Is this a common/known bug with Nexus 5 ? Or it's just me ? (h/w issue)
Any known fix other than I mentioned ?
Does rooting caused this problem appear more frequently ?
Any response will be highly appreciated.
Thank you
Click to expand...
Click to collapse
5GHZ or 2.4?
Sent from my Nexus 7
PhilipTD said:
5GHZ or 2.4?
Sent from my Nexus 7
Click to expand...
Click to collapse
2.4 Ghz on my home router.
albertpaulp said:
2.4 Ghz on my home router.
Click to expand...
Click to collapse
Merely rooting the device would have no effect on the Wifi connection. Did you also install a custom rom or kernel?
Sent from my Nexus 7
PhilipTD said:
Merely rooting the device would have no effect on the Wifi connection. Did you also install a custom rom or kernel?
Sent from my Nexus 7
Click to expand...
Click to collapse
Nope I was on stock kernal/rom. It's just wifi problem is now more frequent.
albertpaulp said:
Nope I was on stock kernal/rom. It's just wifi problem is now more frequent.
Click to expand...
Click to collapse
Yeah, so it's a wifi thing. Did you try changing the channel on the router? You can use inSSider to find the best one.
Sent from my Nexus 7
PhilipTD said:
Yeah, so it's a wifi thing. Did you try changing the channel on the router? You can use inSSider to find the best one.
Sent from my Nexus 7
Click to expand...
Click to collapse
Thanks a lot, I'm now working on that.

Nexus 5 NO Signal Strength

I have a Nexus 5 with Android version 4.4.2 baseband M8974A-1.0.25.0.23. However for some reason there is no Signal Strength on the phone. I flashed back to 4.4 and still NO Signal Strength.
Anyone have idea of why?
searcharound said:
I have a Nexus 5 with Android version 4.4.2 baseband M8974A-1.0.25.0.23. However for some reason there is no Signal Strength on the phone. I flashed back to 4.4 and still NO Signal Strength.
Anyone have idea of why?
Click to expand...
Click to collapse
What carrier do you have? Have you tried putting the sim card in another phone?
I have a ATT sim but it can not make any call because Signal Strength is 0dBm
This happened to me once after flashing a zip file. A full wipe fixed it.
just did a full wipe in recovery mode and still 0dBm and 90ASU.
searcharound said:
just did a full wipe in recovery mode and still 0dBm and 90ASU.
Click to expand...
Click to collapse
Well your radio is off. Try entering *#*#4636#*#* in the phone app. The Phone Information, then scroll down to where it says LTE/GSM auto (PRL) and the button below should say "Turn off radio". If your's says "Turn on radio", thats the problem.
BTW, use the quote button next time so I get notified when you reply to me.
aooga said:
Well your radio is off. Try entering *#*#4636#*#* in the phone app. The Phone Information, then scroll down to where it says LTE/GSM auto (PRL) and the button below should say "Turn off radio". If your's says "Turn on radio", thats the problem.
BTW, use the quote button next time so I get notified when you reply to me.
Click to expand...
Click to collapse
I can NOT turn on/off my radio. I tried to change to "LTE only" or any other options but it did not change.
Think the phone maybe defected.
searcharound said:
I can NOT turn on/off my radio. I tried to change to "LTE only" or any other options but it did not change.
Think the phone maybe defected.
Click to expand...
Click to collapse
Yup... that seems to be the case now.
Is your IMEI no. and IMEI SV listed in the settings - About - Status ??
searcharound said:
I can NOT turn on/off my radio. I tried to change to "LTE only" or any other options but it did not change.
Think the phone maybe defected.
Click to expand...
Click to collapse
This happened to me too. I am currently waiting for my replacement to show up in the mail.
Sent from my Galaxy Nexus using XDA Premium 4 mobile app
farsight73 said:
Is your IMEI no. and IMEI SV listed in the settings - About - Status ??
Click to expand...
Click to collapse
Yes IMEI is there. Just seem like I can't turn radio on/off, which prevent me from changing LTE-GSM-CDMA etc...
searcharound said:
Yes IMEI is there. Just seem like I can't turn radio on/off, which prevent me from changing LTE-GSM-CDMA etc...
Click to expand...
Click to collapse
Doing Airplane mode doesn't help?
Try flashing the factory image. I had a similar problem. I re flashed the factory cache.img and it fixed it for me, but I would re flash everything.
I also have the same problem. I feel that there is something wrong with N5 antenna. It shows 0 dBm at my home. My other phone with the same sim pickups 1-2 bars of signal.
Strange...my N5 is doing the same thing now. No signal at all. Hopefully this isn't some widespread issue.
Synyster06Gates said:
Try flashing the factory image. I had a similar problem. I re flashed the factory cache.img and it fixed it for me, but I would re flash everything.
Click to expand...
Click to collapse
Flashed both 4.4 and 4.4.2 too but nothing help.
I got 3 and both Nexus is working great just my have no radio signal. I hope I dont get a defected phone. Hope LG/Google see into this problem soon.
searcharound said:
I have a Nexus 5 with Android version 4.4.2 baseband M8974A-1.0.25.0.23. However for some reason there is no Signal Strength on the phone. I flashed back to 4.4 and still NO Signal Strength.
Anyone have idea of why?
Click to expand...
Click to collapse
Hey man I had the exact same problem it just progressively kept getting worse and finally I couldnt get the signal to come back no matter what I did. I took the back panel off and cleaned everything and now my signal is solid as a rock. I reccomend you try it. Check Ifixit to see how to remove the back panel its pretty easy.
Nexus 5 no signal fix
NEXUS 5 NO SIGNAL FIX, I finally fixed my Nexus 5! I downgraded to 4.4.0. At first I had 4g LTE signal and then noticed that I would lose all signal the moment it jumped to GSM and the signal would not come back anymore. So I had to reflash 4.4 again and set the radio to LTE only! To set the radio to LTE only type *#*#4636#*#*. I also flashed different radio bands, now on KRT01B 0.15. (also cancelled all aplication updates in google store, don`t know if has anything to do with it)
same issue!
Umpasan said:
Hey man I had the exact same problem it just progressively kept getting worse and finally I couldnt get the signal to come back no matter what I did. I took the back panel off and cleaned everything and now my signal is solid as a rock. I reccomend you try it. Check Ifixit to see how to remove the back panel its pretty easy.
Click to expand...
Click to collapse
Hi! Got the same issue, tried every possible solution, but none of them could make the radio work. Could you explain in more detail how you cleaned it up?
Also having a similar issue to this - interested in the method you used to clean it? I fear that its some hardware issue that was somehow triggered by my phone running out of battery completely. Weird thing is everything else appears to work fine.

Brand New Nexus 5 Doesn't Connect To Home Wi-Fi [URGENT]

I bought a nexus 5 to replace my galaxy s4 which died a couple of days ago.
My home router is a Netgear D6300 and everything (pc, tv and phones such as iphone, samsung and nokia can connect just fine).
My nexus 5 was delivered today and i spent the last 5 hours to get it working with my wifi but NOTHING worked (and, i'm not joking, i got to the point of almost throwing it out of the window).
I tried enabling SSID broadcasting, changing "security options", changing channels, disabling 5ghz network, i also enabled the guest network with no protection but nothing worked.
The only thing i noticed was the when using particular channels (5-6-7) the phone would say "connecting" for a few seconds but then it would go back to "saved,protected with wpa/wpa2".
I also changed some wifi settings on my phone (i disabled wifi optimization and i forced the phone to use the 2.4 ghz network only)
Sometimes it stays on "saved....." and doesn't even seem to try to connect.
After a while i tried creating an hotspot with an iphone 5s and my nexus connected in a second and everything was working.
So the problem should be in my router settings but i already tried everything (and besides everything else but the nexus works just fine).
I'm really desperate because i use this phone for work and i need to get this working asap.
I also managed to update to android 4.4.4 using my mobile network but i can't update to lolipop because it would use all my remaining 3g network data.
Btw i did some heavy modding on my galaxy s4 so i'm not a newbie to android.
I'm also willing to pay for support but to be honest i'm really disappointed that such and "acclaimed" phone has problems connecting to a wifi network that works with basically everything.
Sorry if I missed it in the post, but did you reboot the router.
rootSU said:
Sorry if I missed it in the post, but did you reboot the router.
Click to expand...
Click to collapse
Yes but it didn't help.
I've had 4 N5's in my possession over the past year or so, and not a single one had any issues connecting to any WiFi network, including Netgear routers. Your problem is either specific to your particular device or your router and not with the N5 in general. I assure you, the N5 deserves all the praise (and criticisms) that it has received.ave you tried a different router? I know you used it with your iPhone's hotspot but I mean an actual router? Also, have you tried resetting your router to defaults?
Are you using MAC filtering on the router?
_MetalHead_ said:
I've had 4 N5's in my possession over the past year or so, and not a single one had any issues connecting to any WiFi network, including Netgear routers. Your problem is either specific to your particular device or your router and not with the N5 in general. I assure you, the N5 deserves all the praise (and criticisms) that it has received.ave you tried a different router? I know you used it with your iPhone's hotspot but I mean an actual router? Also, have you tried resetting your router to defaults?
Click to expand...
Click to collapse
I just tried a dlink router on my home network and everything works!!!!!
But i want to understand why my D6300 doesn't work with the nexus (its configured the same way as the dlink).
Any suggestions???
In the meantime i'll reset the D6300.
stevemw said:
Are you using MAC filtering on the router?
Click to expand...
Click to collapse
Nope, i've disabled it.
And btw i read on some forums of people using my netgear with the nexus 5 and everything was working just fine.
riki66 said:
Nope, i've disabled it.
And btw i read on some forums of people using my netgear with the nexus 5 and everything was working just fine.
Click to expand...
Click to collapse
If your router is handing out DHCP addresses it may have run out of addresses if you have many wireless devices connecting infrequently. But I would thing a reboot would have cleared that up.

Wifi connected, but no internet access

I get connected (no internet access) from time to time when I automatically connect to my school's network. It connects automatically and works in some buildings and doesn't in others. Turning wifi off and on fixes the issue. However, it is annoying to keep doing this. I had this issue on EMUI 4.1 and 5.0 (through charles and dload) so I don't think it's the version of android. Is anyone else having the same issue? Could it be the school network's issue? Thanks.
Have you tried using a different internet browser?
DarkGuyver said:
Have you tried using a different internet browser?
Click to expand...
Click to collapse
Sorry for the late reply. It's the WiFi in general. Apps that require Internet don't connect either. I did a factory reset and that didn't fix anything.
I have similar problem. When I first got my phone it was on firmware B160 without any problem. I updated to Nougat using firmware finder and the problem started to surface. I rolled back to B160 using their rollback tool, which then got updated to B162. It's much more stable than Nougat but not as good as the original firmware that I was on. Each time I had done factory reset after the update to make sure I am not in some dirty state. (L04 variant)
I have similar problem sometimes on my honor 8, it shows up excellent internet connectivity but failed to lunch apps like facebook or youtube etc(says no internet connection) while other hand samsung A8 run just fine with same wifi network at same time. I have done factory reset but nothing miracle happen still same problem. Frustrating....
If it's been on both 4.1 and 5 its either a hardware issue or the school network is bad
jkccl9 said:
If it's been on both 4.1 and 5 its either a hardware issue or the school network is bad
Click to expand...
Click to collapse
WiFi worked fine in the school network with my previous phone so it's not that.
user_57439 said:
WiFi worked fine in the school network with my previous phone so it's not that.
Click to expand...
Click to collapse
if the wifi works fine when you connect it to different wifi's then its the school network not much you can do. ps you wrote you have the problem from 4.1 to 5 in your OP.....
jkccl9 said:
if the wifi works fine when you connect it to different wifi's then its the school network not much you can do. ps you wrote you have the problem from 4.1 to 5 in your OP.....
Click to expand...
Click to collapse
I mean the school network worked with my old moto phone. It doesn't work all the time with my honor 8. It connects but doesn't have internet access.
user_57439 said:
I mean the school network worked with my old moto phone. It doesn't work all the time with my honor 8. It connects but doesn't have internet access.
Click to expand...
Click to collapse
Yes but if it can't connect even when you update to emui 5 then it will be the network.
wifi connection without Internet sounds like a dns issue. Any wrong advanced settings?
msnxda said:
wifi connection without Internet sounds like a dns issue. Any wrong advanced settings?
Click to expand...
Click to collapse
I leave it as default. I have to sign in with my university credentials. It connects with Internet most the time except in certain buildings.
i have the same problem
i have the same problem :crying::crying::crying::crying::crying::crying:
user_57439 said:
I get connected (no internet access) from time to time when I automatically connect to my school's network. It connects automatically and works in some buildings and doesn't in others. Turning wifi off and on fixes the issue. However, it is annoying to keep doing this. I had this issue on EMUI 4.1 and 5.0 (through charles and dload) so I don't think it's the version of android. Is anyone else having the same issue? Could it be the school network's issue? Thanks.
Click to expand...
Click to collapse
I have the exact same issue with mine that I just got about a month ago. It is at my work, which is a college. It worked just fine on all of my old phones.
anna.e.morris said:
I have the exact same issue with mine that I just got about a month ago. It is at my work, which is a college. It worked just fine on all of my old phones.
Click to expand...
Click to collapse
You tried restarting both phone and router?
sniperlife:D said:
You tried restarting both phone and router?
Click to expand...
Click to collapse
I have restarted my phone several times, but not the AP because it is at my work and there are about 50 AP's all over campus and I doubt they will restart them for me lol. Amazon sent me a replacement phone as well so now I have 2 phones doing the same problem, just at work.
anna.e.morris said:
I have restarted my phone several times, but not the AP because it is at my work and there are about 50 AP's all over campus and I doubt they will restart them for me lol. Amazon sent me a replacement phone as well so now I have 2 phones doing the same problem, just at work.
Click to expand...
Click to collapse
Then the problem is with the router itself. On my experience, some routers will let you connect but will not give you an internet connection.
anna.e.morris said:
I have restarted my phone several times, but not the AP because it is at my work and there are about 50 AP's all over campus and I doubt they will restart them for me lol. Amazon sent me a replacement phone as well so now I have 2 phones doing the same problem, just at work.
Click to expand...
Click to collapse
Definitely the issue is from the router
There was this point where my laptop can connect to the router but can't connect to the internet. After a few days it got fixed automagically.
Have you checked to see if your internet connection is active? If it isn't then you would need to contact your ISP for more assistance with this issue.

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