Related
Just wondering if any one else gets this, sometimes my signal just drops out and I get no service.
Then it comes back it does not happen all the time, I live in a big city Leeds infact so signal is quite strong.
Just wondering if it could be a fault with the phone?
Thanks
I've noticed it happens to me too.
Tony_YYZ said:
I've noticed it happens to me too.
Click to expand...
Click to collapse
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
bassist9 said:
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It's likely the radio software.
Tony_YYZ said:
It's likely the radio software.
Click to expand...
Click to collapse
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
bassist9 said:
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It is definitely possible.
I'm on AT&T and have the correct APN settings and have called AT&T with my IMEI. I have significantly worse signal than with my HTC One X. I am not comparing bars to bars, but rather where the signal drops completely. In places where I had low signal but still connected I now have nothing.
Straight talk using at&t Sim and notice radio drops..
Sent from my Nexus 5 using xda app-developers app
T-Mobile on stock ROM i had my first signal drops.
I was fine (or at least never noticed them) from the time i got my phone (day one) without any drops here in orlando.
Drove over to Tampa/Venice Beach area this past weekend and noticed some drops. Had about 6 drops according to my battery stats in 2 days. i had good to excellent coverage the entire time except when it would drop comlpetely (outline of signal bars)
would connect in a couple seconds, but i noticed over night, it would drop for a pretty large amount of time (like 10-15 minutes at a time.)
Mmm defo seems like were all having the same issues, wonder what it could be
Sent from my Nexus 5 using Tapatalk
I had this issue too, and here's how I fixed it:
By default LTE is enabled, meaning the phone will periodically scan for a LTE network. If you're in a big city, you're likely to find one. Your phone will attempt to connect. However, it fails, meaning it will have to rescan the HSPA bands to connect back. That results in a few seconds of no service. Why can't it connect to LTE? Because by default, the APN is not the LTE APN, for Rogers at least. I'd assume AT&T would be the same. You can test this by dialing *#*#4636#*#*, selecting phone info, and selecting LTE only. You'll see that there is no service. I tested this in an area I knew had great LTE coverage, and that led me to the conclusion that it's LTE causing the signal drops.
So how to fix? Simple, just change your APN to the LTE APN for your carried. To do that go to Settings -> More -> Mobile Networks -> Access Point Names. If you're experiencing this issue on Rogers, change the APN field to ltemobile.apn. If you're on another carrier, you'll have to search for their LTE APN configuration.
After doing this your phone should start connecting to LTE again, and you won't get those annoying signal drops.
PaulGoogle Employee
Nov 20
A few days ago I let you know that we'd be reaching out on email to some of you for some additional bug report data. I'd like to thank everyone who responded to our email -- the bug data you sent in has been helpful to us in tracking this down.
This is looking like a software issue on our side, and we're investigating a fix.
Click to expand...
Click to collapse
So yeah the next update will probably fix the issue. It's not so bad in the meantime, Lightflow sill notify you that your nexus has lost signal, and you still get the internet and incoming calls.
We're not alone. Supposedly Google is "aware" of the issue.
i've hcanged my setting from '4g' to '3g' to see if i notice a difference (hopefully will) then when 4g is released or i get a 4g sim, can move it back up
Yes, I'm having issues too. The real problem is the fact that I have a Wilson cell booster in my home (supposed to have up to 5000 square foot range) and my n4 had full bars most everywhere inside. With my n5 It shows 1 to 2 bars if I'm lucky and quite often drops to none! The only way to get full bars Is to stand right under the indoor antenna. Not impressed, and I sure hope this is fixable!
sent from my next gen N7
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
gidgiddonihah said:
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
Click to expand...
Click to collapse
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
wideasleep1 said:
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
Click to expand...
Click to collapse
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
gidgiddonihah said:
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
Click to expand...
Click to collapse
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
wideasleep1 said:
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
Click to expand...
Click to collapse
Hopefully Google kicks hard and fast . Multiple times if needed. Thanks again for the speedy and enlightening replies. Much obliged.
Sent from my Nexus 5 using Tapatalk
I have a Nexus 5 with Android version 4.4.2 baseband M8974A-1.0.25.0.23. However for some reason there is no Signal Strength on the phone. I flashed back to 4.4 and still NO Signal Strength.
Anyone have idea of why?
searcharound said:
I have a Nexus 5 with Android version 4.4.2 baseband M8974A-1.0.25.0.23. However for some reason there is no Signal Strength on the phone. I flashed back to 4.4 and still NO Signal Strength.
Anyone have idea of why?
Click to expand...
Click to collapse
What carrier do you have? Have you tried putting the sim card in another phone?
I have a ATT sim but it can not make any call because Signal Strength is 0dBm
This happened to me once after flashing a zip file. A full wipe fixed it.
just did a full wipe in recovery mode and still 0dBm and 90ASU.
searcharound said:
just did a full wipe in recovery mode and still 0dBm and 90ASU.
Click to expand...
Click to collapse
Well your radio is off. Try entering *#*#4636#*#* in the phone app. The Phone Information, then scroll down to where it says LTE/GSM auto (PRL) and the button below should say "Turn off radio". If your's says "Turn on radio", thats the problem.
BTW, use the quote button next time so I get notified when you reply to me.
aooga said:
Well your radio is off. Try entering *#*#4636#*#* in the phone app. The Phone Information, then scroll down to where it says LTE/GSM auto (PRL) and the button below should say "Turn off radio". If your's says "Turn on radio", thats the problem.
BTW, use the quote button next time so I get notified when you reply to me.
Click to expand...
Click to collapse
I can NOT turn on/off my radio. I tried to change to "LTE only" or any other options but it did not change.
Think the phone maybe defected.
searcharound said:
I can NOT turn on/off my radio. I tried to change to "LTE only" or any other options but it did not change.
Think the phone maybe defected.
Click to expand...
Click to collapse
Yup... that seems to be the case now.
Is your IMEI no. and IMEI SV listed in the settings - About - Status ??
searcharound said:
I can NOT turn on/off my radio. I tried to change to "LTE only" or any other options but it did not change.
Think the phone maybe defected.
Click to expand...
Click to collapse
This happened to me too. I am currently waiting for my replacement to show up in the mail.
Sent from my Galaxy Nexus using XDA Premium 4 mobile app
farsight73 said:
Is your IMEI no. and IMEI SV listed in the settings - About - Status ??
Click to expand...
Click to collapse
Yes IMEI is there. Just seem like I can't turn radio on/off, which prevent me from changing LTE-GSM-CDMA etc...
searcharound said:
Yes IMEI is there. Just seem like I can't turn radio on/off, which prevent me from changing LTE-GSM-CDMA etc...
Click to expand...
Click to collapse
Doing Airplane mode doesn't help?
Try flashing the factory image. I had a similar problem. I re flashed the factory cache.img and it fixed it for me, but I would re flash everything.
I also have the same problem. I feel that there is something wrong with N5 antenna. It shows 0 dBm at my home. My other phone with the same sim pickups 1-2 bars of signal.
Strange...my N5 is doing the same thing now. No signal at all. Hopefully this isn't some widespread issue.
Synyster06Gates said:
Try flashing the factory image. I had a similar problem. I re flashed the factory cache.img and it fixed it for me, but I would re flash everything.
Click to expand...
Click to collapse
Flashed both 4.4 and 4.4.2 too but nothing help.
I got 3 and both Nexus is working great just my have no radio signal. I hope I dont get a defected phone. Hope LG/Google see into this problem soon.
searcharound said:
I have a Nexus 5 with Android version 4.4.2 baseband M8974A-1.0.25.0.23. However for some reason there is no Signal Strength on the phone. I flashed back to 4.4 and still NO Signal Strength.
Anyone have idea of why?
Click to expand...
Click to collapse
Hey man I had the exact same problem it just progressively kept getting worse and finally I couldnt get the signal to come back no matter what I did. I took the back panel off and cleaned everything and now my signal is solid as a rock. I reccomend you try it. Check Ifixit to see how to remove the back panel its pretty easy.
Nexus 5 no signal fix
NEXUS 5 NO SIGNAL FIX, I finally fixed my Nexus 5! I downgraded to 4.4.0. At first I had 4g LTE signal and then noticed that I would lose all signal the moment it jumped to GSM and the signal would not come back anymore. So I had to reflash 4.4 again and set the radio to LTE only! To set the radio to LTE only type *#*#4636#*#*. I also flashed different radio bands, now on KRT01B 0.15. (also cancelled all aplication updates in google store, don`t know if has anything to do with it)
same issue!
Umpasan said:
Hey man I had the exact same problem it just progressively kept getting worse and finally I couldnt get the signal to come back no matter what I did. I took the back panel off and cleaned everything and now my signal is solid as a rock. I reccomend you try it. Check Ifixit to see how to remove the back panel its pretty easy.
Click to expand...
Click to collapse
Hi! Got the same issue, tried every possible solution, but none of them could make the radio work. Could you explain in more detail how you cleaned it up?
Also having a similar issue to this - interested in the method you used to clean it? I fear that its some hardware issue that was somehow triggered by my phone running out of battery completely. Weird thing is everything else appears to work fine.
Hello,
I bought my Nexus 5 on the 11th of December 2013 and it had been working flawlessly ever since. Since last week, I started noticing the occasional signal drop and I'd be out of cell reception but would usually be back up within no time. However, yesterday, out of the blue I'm travelling on the highway and my signal strength disappears never to come back again. I've tried the following:
- Restore old backup (including EFS)
- Went back to stock from PA
- Upgraded to the latest radio
- Took back cover off to see if anything was wrong but found nothing.
- Tried another SIM card
Nothing worked. My SIM card works fine in another phone. Everything else such as WiFi and Bluetooth works flawlessly but I just don't get any reception.
This is very disappointing and I have my fingers crossed hoping someone can help me with this since I didn't plan on getting a new device for at least another year especially after paying $520 USD for my phone here in my country.
Thank you for looking.
im having a similar problem with the radio after the last few otas. im getting a lot of dropped calls on 3g aws...
im going to try to revert to an old radio as i don't think this is a hardware failing issue..
Sent from my Nexus 7 using Tapatalk
Flash stock firmware with fast boot. If its the same, its a carrier issue....call them to see. Or its hardware failure.
just wanted to post my fix for this issue - very disappointed with Google that i had to do this...my provider is mobilicity canada (3g aws band fyi)
flash krt01b radio from this thread...
http://forum.xda-developers.com/showthread.php?t=2514095
this is *not* a carrier or hardware issue (at least in my case)
seems others are having same issue
https://code.google.com/p/android/i...s Owner Summary Stars&groupby=&sort=&id=70878
Then it is a carrier issue....cause on Telus in Canada....never had an issue with any radio version. ?
telus would have a stronger overall signal but uses AWS band for lte which is different than mobilicitiy 3g aws...
I'm not disagreeing.... Just saying its the carrier....not Google.
See my point?
KJ said:
I'm not disagreeing.... Just saying its the carrier....not Google.
See my point?
Click to expand...
Click to collapse
are you saying mobilicitiy is purposely weakening their cell signal cause they are almost bankrupt ?
i still blame google i had no issues with the radio before they borked it...
nolook said:
are you saying mobilicitiy is purposely weakening their cell signal cause they are almost bankrupt ?
i still blame google i had no issues with the radio before they borked it...
Click to expand...
Click to collapse
Just saying that unless many have the issue with the phone or radio, then its an issue.....if not, it isnt .
So in this case, it leaves hardware or carrier....assuming a stock flash didn't help.
If flashing another radio helps the OP...awesome!! But the new radio does work fine for the mass majority.
Hope it does work for him tho!
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
BurnCK said:
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
Click to expand...
Click to collapse
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
GtrCraft said:
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
Click to expand...
Click to collapse
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
BurnCK said:
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
Click to expand...
Click to collapse
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
GtrCraft said:
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
Click to expand...
Click to collapse
OK I'll try the sim first before unlocking bootloader. Thanks
BurnCK said:
OK I'll try the sim first before unlocking bootloader. Thanks
Click to expand...
Click to collapse
There is a thanks button for that [emoji6]
GtrCraft said:
There is a thanks button for that [emoji6]
Click to expand...
Click to collapse
OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
BurnCK said:
OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
Click to expand...
Click to collapse
Hmmm that sounds like an apn or carrier issue. Maybe they can help you
GtrCraft said:
Hmmm that sounds like an apn or carrier issue. Maybe they can help you
Click to expand...
Click to collapse
OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
BurnCK said:
OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
Click to expand...
Click to collapse
You have drops in the same location? Is that only with the N5 or with other phones too?
GtrCraft said:
You have drops in the same location? Is that only with the N5 or with other phones too?
Click to expand...
Click to collapse
I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
BurnCK said:
I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
Click to expand...
Click to collapse
Maybe set it to 3g instead of LTE, or else RMA/send the device
GtrCraft said:
Maybe set it to 3g instead of LTE, or else RMA/send the device
Click to expand...
Click to collapse
Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
BurnCK said:
Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
Click to expand...
Click to collapse
Definitely taking it back...just done it again whilst in work.
BurnCK said:
Definitely taking it back...just done it again whilst in work.
Click to expand...
Click to collapse
OK so I've been and swapped my N5 for a new one...they also gave me a new sim. Fingers crossed !!
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
AndroidMilos said:
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
Click to expand...
Click to collapse
Thanks. Either the new phone or the new sim seem to have fixed the issue. I've not had a network disconnect since (been 5 days now).
About 3 out of 5 times when I make a call when I am originally on LTE the phone call drops. I am on AT&T and when I make a call it switches from LTE to H+ then all of a sudden it just completely drops signal and thus the call and about 3 seconds later regains signal. Does anyone know what may be causing this issue or has had this issue? I am on 4.4.4 Stock with Root.
Well dropping calls isn't normal, but dropping from LTE to H+ is. VoLTE isn't really a thing yet. Calls don't work over LTE, so when you make a call it automatically drops to H+. That's normal behavior.
Did this just start happening out of the blue? Or always done that? Make sure you have the correct APN settings. If so try calling your provider and see if there's anything they can do for you.
RoyJ said:
Well dropping calls isn't normal, but dropping from LTE to H+ is. VoLTE isn't really a thing yet. Calls don't work over LTE, so when you make a call it automatically drops to H+. That's normal behavior.
Did this just start happening out of the blue? Or always done that? Make sure you have the correct APN settings. If so try calling your provider and see if there's anything they can do for you.
Click to expand...
Click to collapse
Sorry forget to mention I knew that was normal for the drop to H+, but yes the signal drop is not. Well it started out of the blue. IS there a thread on here with what should be the correct APN settings? Also my old nexus 5 started to do this before I returned it under warranty for refurbished, then I had a moto G lte for a month worked fine, got a refurbished (due to warranty) and started again.
Here is a graph of my network coverage to show that the signal just drops.
Sent from my Nexus 7 using XDA Free mobile app
same problem
jgr208 said:
About 3 out of 5 times when I make a call when I am originally on LTE the phone call drops. I am on AT&T and when I make a call it switches from LTE to H+ then all of a sudden it just completely drops signal and thus the call and about 3 seconds later regains signal. Does anyone know what may be causing this issue or has had this issue? I am on 4.4.4 Stock with Root.
Click to expand...
Click to collapse
Mine doesn't seem to have any particular count pattern, it happens very randomly, usually when attempting to call someone and once they pickup on their end, my phone would hang up. This happens maybe 40-50%of the time, can't estimate a guess, but i can say that it happens enough to piss me off. I've checked my AT&T APN, which matches to what the carrier has it set, i even went and got my SIM replaced, rebooted in safe mode, gps works, so it's not a third party app causing this. Last resort is factory reset, although I'm almost positive that won't do anything. I'm currently also running android 4.4.4 stock aosp on a 32Gb N5. Device was purchased new in early may 2014, and came with android 4.4.2 preinstalled. The random call drops issue started in early October, a few months well into 4.4.4 update. All I've found online is that i it has something to do with a missing cellular radio, but to be honest, i don't want to mess with those as that may cause further problems. Called Google, and they act like they're clueless about this issue, all they can offer is a replacement, which is nice, but to be honest, it's probably going to happen again even with the new device. My coworker has the same issue with his 16gb N5 black model. If anyone with this device trying out android 5.0 lollipop preview can chime in on if this problem still persists, would be very awesome. I'm going to wait and see when the official android 5.0 comes out, if that fixes the dropped calls problem, then N5 can be used, if not then I'm getting it replaced and reselling it, may go with the moto x+1. So either a good portion of nexus 5 devices are factory defects or this really is a cellular radio problem. Really hope that lollipop will fix this issue.
The APN only handles packet data and not voice so that shouldn't be the issue.
I would try setting your phone to 3G only for a while and see if the drops still occur when you are on 3G prior to the call.
Syndrome666 said:
Mine doesn't seem to have any particular count pattern, it happens very randomly, usually when attempting to call someone and once they pickup on their end, my phone would hang up. This happens maybe 40-50%of the time, can't estimate a guess, but i can say that it happens enough to piss me off. I've checked my AT&T APN, which matches to what the carrier has it set, i even went and got my SIM replaced, rebooted in safe mode, gps works, so it's not a third party app causing this. Last resort is factory reset, although I'm almost positive that won't do anything. I'm currently also running android 4.4.4 stock aosp on a 32Gb N5. Device was purchased new in early may 2014, and came with android 4.4.2 preinstalled. The random call drops issue started in early October, a few months well into 4.4.4 update. All I've found online is that i it has something to do with a missing cellular radio, but to be honest, i don't want to mess with those as that may cause further problems. Called Google, and they act like they're clueless about this issue, all they can offer is a replacement, which is nice, but to be honest, it's probably going to happen again even with the new device. My coworker has the same issue with his 16gb N5 black model. If anyone with this device trying out android 5.0 lollipop preview can chime in on if this problem still persists, would be very awesome. I'm going to wait and see when the official android 5.0 comes out, if that fixes the dropped calls problem, then N5 can be used, if not then I'm getting it replaced and reselling it, may go with the moto x+1. So either a good portion of nexus 5 devices are factory defects or this really is a cellular radio problem. Really hope that lollipop will fix this issue.
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Yea it wasn't an exact count but like 3 out of 5 says, enough that is annoys me. Tried all those as well and like I said I have a moto g lte that the sim worked in so it isn't the sim. This is my refurb unit, but the other one I have since November started to do the same thing in August as well on 4.4.4 never had an issue before that. Where did you find that if you don't mind me asking? I am comfy enough to mess with that stuff, so i'll give it a shot.
raptir said:
The APN only handles packet data and not voice so that shouldn't be the issue.
I would try setting your phone to 3G only for a while and see if the drops still occur when you are on 3G prior to the call.
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Already did and it doesn't but is an annoyance then since part of the price of the Nexus 5 is to have LTE and I am not getting the full product then which is not ideal.
cell radio fix
jgr208 said:
Yea it wasn't an exact count but like 3 out of 5 says, enough that is annoys me. Tried all those as well and like I said I have a moto g lte that the sim worked in so it isn't the sim. This is my refurb unit, but the other one I have since November started to do the same thing in August as well on 4.4.4 never had an issue before that. Where did you find that if you don't mind me asking? I am comfy enough to mess with that stuff, so i'll give it a shot.
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I found it here (just take away the spaces after .com and after 02/): ianmarmour.com /2014/02/02/ google-nexus-5-fixing-modemcellular-issues-on-34g-networks
It's an older post from February, but seems to have the best details and fixes. If you simply search nexus 5 cellular radio issues or nexus 5 4.4.4 call drops, you should find a lot of these recalls from lots of N5 users. I'm tempted to try it, but don't really feel like sorting all my files in case i brick my device. I'm also not sure if ota update will work if i tinker with cell radios. Otherwise that's the page containing all the details you'd need including links and step by step guides. And hey if it works for you, let me know, maybe I'll try it out if it goes well for you.
jgr208 said:
Already did and it doesn't but is an annoyance then since part of the price of the Nexus 5 is to have LTE and I am not getting the full product then which is not ideal.
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Exactly, i know that's totally possible, but i wouldn't want a smartphone that has no lte and/or hspa+ service at this point in time. This seems to happen wherever lte isn't as strong or available but hspa+ is. I think the modem responsible for switching between lte and hspa+ causes calls to drop. I took note of it a couple hours ago when i attempted to make a few phone calls resulting in instant call drops. Seems to do it while switching from lte to hspa+ network. I just wish Google would stop burying their heads from the outside world like an ostrich, and get in top of this. I mean this is their flagship device until N6 goes on sale. They should seriously fix this issue or at least stop denying that they've never heard of any complaints with their N4 and N5 customers. I love this device, but a simple fix like this not being addressed by Google is not very professional, especially because it's primary function is to call people. I'm really tempted to flash those radios, but really want to see if Google addresses this issue with an official ota lollipop update.
Syndrome666 said:
Mine doesn't seem to have any particular count pattern, it happens very randomly, usually when attempting to call someone and once they pickup on their end, my phone would hang up. This happens maybe 40-50%of the time, can't estimate a guess, but i can say that it happens enough to piss me off. I've checked my AT&T APN, which matches to what the carrier has it set, i even went and got my SIM replaced, rebooted in safe mode, gps works, so it's not a third party app causing this. Last resort is factory reset, although I'm almost positive that won't do anything. I'm currently also running android 4.4.4 stock aosp on a 32Gb N5. Device was purchased new in early may 2014, and came with android 4.4.2 preinstalled. The random call drops issue started in early October, a few months well into 4.4.4 update. All I've found online is that i it has something to do with a missing cellular radio, but to be honest, i don't want to mess with those as that may cause further problems. Called Google, and they act like they're clueless about this issue, all they can offer is a replacement, which is nice, but to be honest, it's probably going to happen again even with the new device. My coworker has the same issue with his 16gb N5 black model. If anyone with this device trying out android 5.0 lollipop preview can chime in on if this problem still persists, would be very awesome. I'm going to wait and see when the official android 5.0 comes out, if that fixes the dropped calls problem, then N5 can be used, if not then I'm getting it replaced and reselling it, may go with the moto x+1. So either a good portion of nexus 5 devices are factory defects or this really is a cellular radio problem. Really hope that lollipop will fix this issue.
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Factor resetting it won't help, I've tried it already.
jgr208 said:
Already did and it doesn't but is an annoyance then since part of the price of the Nexus 5 is to have LTE and I am not getting the full product then which is not ideal.
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part of the price? no. you dont see any phone more expensive because it can handle lte. your issue is with your network, and its signals around you. as we all know that the lte available can not handle voice calls. your isdue involvez lte handing off to H or 3G. thats where your network comes in.
simms22 said:
part of the price? no. you dont see any phone more expensive because it can handle lte. your issue is with your network, and its signals around you. as we all know that the lte available can not handle voice calls. your isdue involvez lte handing off to H or 3G. thats where your network comes in.
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Then why does my moto g work fine in the same locations? And LTE isn't more expensive on a phone? Please explain then how a LTE phone is more expensive then the 3g variant. Go compare the moto g to moto g LTE. Defeats your argument.
Sent from my Nexus 7 using XDA Free mobile app
jgr208 said:
Then why does my moto g work fine in the same locations? And LTE isn't more expensive on a phone? Please explain then how a LTE phone is more expensive then the 3g variant. Go compare the moto g to moto g LTE. Defeats your argument.
Sent from my Nexus 7 using XDA Free mobile app
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lol, ok. the moto g variants are an exception to the majority. their already cheap price point being the reason.
those are two different devices, with differing hardware. its possible that moto can catch the signal from a little further away than the n5 can. the n5 was made less expensive because they used less expensive hardware in places. a shorter antenna being one of those places.
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anyways, if you bought it from google, you can request an exchange.
I wouldn't try any hardware mod, etc as the issue is with the software. This kind of thing happens to me also, regardless of where I am or what network I'm on (tested this with a friends AT&T sim also). In the settings menu my signal strength just says "0" (kid you not ZERO) and sticks there until I manually set the phone to 3g when I go to a place with weak LTE (like a basement).
DISCLAIMER: I am only assuming this as I don't know that much about this topic, but I think stock 4.4.4 doesn't understand that LTE can still be received at worse than -115dbm and causes this fault. It doesn't matter which radio you flash (using the newest dev preview radio on 4.4.4 still has this issue, but on 5.0 it works flawlessly), what network you are on, where you are with strong LTE coverage... If you go to the wrong LTE dead spot you have this issue. It's as if the radio is saying "I'm still good on LTE" and the phone says "-115dbm isn't good we need to switch" and the radio says "I'm still connected to LTE though" and the conflict causes the signal to go to 0. I don't think it's got anything to do with the handoff from LTE to 3G either (but it might, as I said I'm no expert). -115dbm seems to be the doom number for me on LTE with 4.4.4.
Try flashing the new dev preview if you want LTE. No network = 0 bug. Hell I can even get LTE in my basement (at worse than -115dbm, of course). I had to flash back to 4.4.4 though, too many games/apps not updated yet.
Long story short, this is fixed in Lollipop. Less than two weeks...
simms22 said:
lol, ok. the moto g variants are an exception to the majority. their already cheap price point being the reason.
those are two different devices, with differing hardware. its possible that moto can catch the signal from a little further away than the n5 can. the n5 was made less expensive because they used less expensive hardware in places. a shorter antenna being one of those places.
---------- Post added at 09:48 PM ---------- Previous post was at 09:44 PM ----------
anyways, if you bought it from google, you can request an exchange.
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It worked until august so your argument is void.
Sent from my Nexus 7 using XDA Free mobile app
anactoraaron said:
I wouldn't try any hardware mod, etc as the issue is with the software. This kind of thing happens to me also, regardless of where I am or what network I'm on (tested this with a friends AT&T sim also). In the settings menu my signal strength just says "0" (kid you not ZERO) and sticks there until I manually set the phone to 3g when I go to a place with weak LTE (like a basement).
DISCLAIMER: I am only assuming this as I don't know that much about this topic, but I think stock 4.4.4 doesn't understand that LTE can still be received at worse than -115dbm and causes this fault. It doesn't matter which radio you flash (using the newest dev preview radio on 4.4.4 still has this issue, but on 5.0 it works flawlessly), what network you are on, where you are with strong LTE coverage... If you go to the wrong LTE dead spot you have this issue. It's as if the radio is saying "I'm still good on LTE" and the phone says "-115dbm isn't good we need to switch" and the radio says "I'm still connected to LTE though" and the conflict causes the signal to go to 0. I don't think it's got anything to do with the handoff from LTE to 3G either (but it might, as I said I'm no expert). -115dbm seems to be the doom number for me on LTE with 4.4.4.
Try flashing the new dev preview if you want LTE. No network = 0 bug. Hell I can even get LTE in my basement (at worse than -115dbm, of course). I had to flash back to 4.4.4 though, too many games/apps not updated yet.
Long story short, this is fixed in Lollipop. Less than two weeks...
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Def wasn't gonna try hardware and only software and great to hear! Did you try out lollipop yet?
Sent from my Nexus 7 using XDA Free mobile app
jgr208 said:
It worked until august so your argument is void.
Sent from my Nexus 7 using XDA Free mobile app
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if it worked until august, then it supports my point of probably being an issue with your network, and not the phone itself.
simms22 said:
if it worked until august, then it supports my point of probably being an issue with your network, and not the phone itself.
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But then why does my moto g work? Why is the issue also all the way from Philadelphia to new jersey to new York. That supports software if you ask me. Also it working it lollipop supports software. Also if it was network I think we would hear more about this issue from other phones as well
Sent from my Nexus 7 using XDA Free mobile app
jgr208 said:
But then why does my moto g work? Why is the issue also all the way from Philadelphia to new jersey to new York. That supports software if you ask me. Also it working it lollipop supports software. Also if it was network I think we would hear more about this issue from other phones as well
Sent from my Nexus 7 using XDA Free mobile app
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well, try the lollipop preview, it was working for the other guy, see if itll work for you. if it does, great.