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[Q] Considering leaving verizon

Similar to another posters issues, I have now had three HORRIBLE refurb TB's, added to the horrible refurb TP2's that I had about a year ago. Verizon (mike peir is his name) told me that if this last one wouldn't fix my problems, (random RB's, unable to get GPS lock, and for some unknown reason I lost lte) Then they would send me a new one. Welllllll, I called mike on his personal work number and he feeds me some bs of "well after reviewing your account again I don't know that I can honor that." Dude has flat out lied to me. Also, I spend about 200 a month though VZW where I would only be spending about 165 after discounts and such through sprint. I understand that the wimax isn't lte, but I can save money, and if I'm going to get crappy(lying) customer service though both, what's the point in spending an extra 500 dollars a year? I just want some feedback as to what I should do? What would you do if you were in my situation? Also, I have sent back the refurbs each time instead of my phone because they were all, externally, in worse condition than mine. And one had the same SW issues as mine. Will post pics later.

It's a software issue, just wait for the update. As far as sprint being cheaper of course they are. No carrier can compete with VZW on service so they have to compete on price.
Sent from my ADR6400L using XDA Premium App

You think Verizon is bad at customer sevice. Good luck on sprint.
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I thought that I had one of the power button hanging down, but I guess I don't.
Sent from my ADR6400L using XDA App

the issues you are talking about have all been discussed her and like crazyhtown says will be fixed in a software update soon. OR you could grow a pair and just root the dang thing and flash a different radio, worked for me. I had the EXACT same issues with my Tbolt after the OTA update, flashed a different radio and it was solved

Was rooted when I lost 4g. And the GPS still wouldn't lock. The only thing that rooting fixed was random reboots. When I was on das bamf 1.7 remix I lost 4g and couldn't get it back. I have tried everything to fix the 4g issue, that was the kicker. I was dealing without GPS, but what's the point in having a LTE device if you can't use it? Now I'm back stock it 4g still isn't back. I have tried enabling and disabling eharp, and obviously I have tried turning on LTE/evdo. (I'm in a heavily covered 4g area and drive from one side of that area to the other every day. I live in north charlotte and drive to south charlotte. 28031 to 28273) I don't know why I lost it, but it did. I have pulled the sim card and reseated it, and that didn't fix it either. But I refuse to take a device that is not in at least as good of condition as the one I am sending back.

Try talking to a manager. I have, on rare occasion, had to resort to this. I usually have no problems with the CSRs, but when I begin getting inconsistent information that doesn't seem right, I talk to them.

How long have you been a Verizon customer? Have you ever had Sprint 'service'?
Is there any substantial WiMAX coverage in your area? Or is it spotty at best?
If no substantial WiMAX in your area, I would just tell Verizon to give you a good 3G phone until they can provide a reliable LTE network & phone. One can usually negotiate a solution with Verizon. Escalate as high as you need to until you find someone that can work out a solution.

I finally got the guy who I referenced in my first post to honor what he told me to begin with. He called me back about 20 mins ago and apologized for telling me something he shouldn't have, then said he "looked further into my account" and could "honor what he promised Saturday". He was supposedly a call center manager. Because he was who I was escalated to on Saturday. They are sending me a new phone now. I guess I'm happy, but it seems like an awful lot of effort just to get the guy to do what he promised he would do previously. Which the way he called back makes me think he got his hand slapped by his superior, because he apologized like 20 times for promising something "he wasn't supposed to."

5 years with VZW. I had sprint(nextel actually) before that. Then ATT before that. ATT is the only one I would never do business with again. I mainly left sprint because my now fiancée was on verizon and I was blowing through minutes just talking to her. Between the two of us I usually average about 1000 m2m now, and that's down from what we used to talk. (more like her talk, and I listen. lol) So I really needed to make a move because of that.
Wimax is pretty solid where i'm at, it just doesn't go as far north as LTE does. It drops about 10 miles north of here. However, where I commute and live I am always in wimax.
Verizon has appeased me for now, I'm still not sure if I will stay when my contracts are up. I guess the guy thought I was bluffing before I asked how much my etfs were and started giving him my card number.

My suggesstion is to stick it out with vzw. I recently switched to vzw from AT&T and paid a heftly cancellation fee to do so because I was fed up with their service and shopped around before landing on Verizon. This was money well spent. I made the right choice, as someone else said above, others may be cheaper but I doubt if anyone will be better. Once the update comes for the TB all will be well.

Thanks for the responses, I think I'm going to stick it out for a few more months and see how it goes. But, right now VZW is on a very short leash. They did, after hours on the phone, finally make good on their promise. Sorry for bogging down the forum, and again, thanks for all the answers.

If you think you're going to have a better experience with replacement phones on AT&T, or Sprint, or T-Mobile, good luck. You won't. Unless you visit a warranty center for AT&T, you won't get a working phone in any quicker timeframe then you could with Verizon.
The grass isn't always greener on the other side.

1454 said:
Similar to another posters issues, I have now had three HORRIBLE refurb TB's, added to the horrible refurb TP2's that I had about a year ago. Verizon (mike peir is his name) told me that if this last one wouldn't fix my problems, (random RB's, unable to get GPS lock, and for some unknown reason I lost lte) Then they would send me a new one. Welllllll, I called mike on his personal work number and he feeds me some bs of "well after reviewing your account again I don't know that I can honor that." Dude has flat out lied to me. Also, I spend about 200 a month though VZW where I would only be spending about 165 after discounts and such through sprint. I understand that the wimax isn't lte, but I can save money, and if I'm going to get crappy(lying) customer service though both, what's the point in spending an extra 500 dollars a year? I just want some feedback as to what I should do? What would you do if you were in my situation? Also, I have sent back the refurbs each time instead of my phone because they were all, externally, in worse condition than mine. And one had the same SW issues as mine. Will post pics later.
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Click to collapse
Stop calling mike. Call corporate. My bud threatened to cancel 5 accountant over a MOTO Droid dropping calls when he found out a Droid x was coming...short of it is he had a Droid x 1 week before they dropped. His business skills were impressive...shady but impressive cause his d1 never dropped a call lol

I'm not saying they will be greener. But a 500 A year savings might be worth leaving if I'm going to have issues no matter where I go. Maybe I'm wrong, it just seemed today like VZW wasn't worth their word. Like I said though, he did rectify it. So I'm appeased for now. We will see if I have any more issues. If not, then ill stay, if so, then I leave.
Sent from my ADR6400L using XDA App

I came from from sprint after being a 7 yr customer. Year their CS sucks but the plans are gonna save you $ no matter what. I was lied to from a Radio Shack employee who said that At&T had the cheapest plans and after finding out the truth we canceled our contract with AT&t and had to go with Verizon since we did an early termination with sprint. I regret it every second. Sprint always has the best phones out the fastest. they are deffinetly on the cutting edge of cell phones. the 3d evo comes out in a few weeks and you can record, take pics in 3D and the whole phone is 3D without and glasses. Plus you get unlimited everything for $69 a month. No throtteling like verizon and no data limits with At&t. Sprint is by far the best way to go. IMO

MomentFreak said:
I came from from sprint after being a 7 yr customer. Year their CS sucks but the plans are gonna save you $ no matter what. I was lied to from a Radio Shack employee who said that At&T had the cheapest plans and after finding out the truth we canceled our contract with AT&t and had to go with Verizon since we did an early termination with sprint. I regret it every second. Sprint always has the best phones out the fastest. they are deffinetly on the cutting edge of cell phones. the 3d evo comes out in a few weeks and you can record, take pics in 3D and the whole phone is 3D without and glasses. Plus you get unlimited everything for $69 a month. No throtteling like verizon and no data limits with At&t. Sprint is by far the best way to go. IMO
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What does having different phones that maybe you enjoy a few from have anything to do with quality of service? Sprint has slowest network and honestly with Tmobile and AT&T doing their thing I honestly think Sprint is at the bottom of the food chain. Yes I enjoy some phones on other carriers service but will I give up decent CS for it? No way but we all know everyone had had good, bad or no issues with their carrier so again this is to each their own.
Issue here is same as most other cell phone companies they are representing the developers of the phones so they need to protect their investment in making it hard to get replacement devices when you are outside the 14 days. Sprint, AT&T and VZ all have huge flaws when it comes to warranty replacement but when it comes to generally trying to take care of the Customer I still without a doubt think VZ does the best. You need to be in full control of what you want a justifable resolution when you call and ask for a Manager. Do not take no for an answer and let them know they need to stand by the quality expected from a brand new phone.
Yes phones have flaws but hourly reboots is not acceptable. Replacement devices that are not put together right is not acceptable. Lying to customer to put them off to next CS rep is not acceptable. Making promises and not following up on them and trying to give customers the run around is not acceptable.
I had SO many issues with launch of this phone most people don't believe me. Yet I kept trying to get phone without issues I has having. Non fuctional power buttons, displays not aligned on phone even, BAD light leaking from bottom of the case. So I have placed 6 total orders from Customer Care since March 17th. Have 5 device swaps at the store and they gave up and put me in touch with phone tech support. After 2 months of awaiting my bill to be fixed and having to contact HTC on how bad VZ was handling my situation I got resolution and taken VERY good care of.
Result was follow up Customer Service rep from HTC calling and offering me any HTC device I wanted on VZ network and they would take care of VZ. So I said I want to be locked into 4G data plan and I want only the Thunderbolt and will not wait for next device months to come. They contacted VZ on my behalf and guess what I got a Manager overide contact renewal which means being I was out of orginal 14 days and lack of 5 supervisor call backs VZ had to put me in a new contract date and send me a new phone for free. So I have spare TB that just needs the Software update and has peeling on kickstand. Free extended battery and all my shipping charges were removed from EVERY order.
Point is there are tons of good phones out there but if you want the most reliable Customer service SADLY you must speak with Management 75% of the time to get results you expect for your situation. I did not back down and I patiently waited and today I get my new devices from VZ.

Yep. Oftentimes the key to resolving a problem is primarily finding the right person to speak with. True at both Verizon and HTC. When I was on Sprint, I can remember waiting on hold forever before even speaking to the first level of customer support.

There is no service like Verizon. They are the leaders for a reason. And sprint is cheap and have the least customers for a reason...
Sent from my HTC Thunderbolt.

2nd day Fedex for free from VZ for my replacement Bolt
1 week USPS from ATT to replace my girlfriend's Captivate
$15 "express shipping" available

Wife and I both got FREE Evo 3D's: Sprint deals you may not know about

OK, so I was all geared up to get the disappointing news because I checked at Best Buy and also on my online Sprint account and both said I'd only get $75 off because I got the Evo 4G last year and I'm only "early upgrade" eligible. I'm posting here because I found Sprint running some incredible deals and I knew nothing about them: perhaps this info will save some people money. I had to go to my local Sprint store to find these deals!
DEAL #1 YOU MAY NOT KNOW ABOUT:
I called my local Sprint store and the customer service was astounding! They said that because I'm a Premier Silver member (most people are so you may be too: I was and didn't even know it), I could get the FULL upgrade: Evo 3D for $199. Why? Because Premiere Silver members got 1 yr full upgrades until just recently so they are "grandfathering" that for at least a while. It's 2 year full upgrade now but if you are a Premier Silver member, they're giving us FULL upgrade price. Don't know for how long though and this must be done in a Sprint store AFAIK as it is an "override" they must do.
DEAL #2 YOU MAY NOT KNOW ABOUT:
They also told me that they have buy backs on a LOT of phones so you don't even have to turn in your old Evo 4G! Turn in a crappy old iPhone instead for almost the same money if you have one! We had an old iPhone 3GS and I turned that in and they give you $134.95 for one of those (with 16GB): so I did that and KEPT my Evo 4G. I love my old Evo and it's only a $15 difference to get rid of an iPhone I'll never touch and keep my Evo. My 10 yo daughter is ecstatic: she was using the old (unactivated) iPhone as an iPod and now she gave me $15 difference and she's loving her "new" Evo. I suspect I'm not the only one with an old smartphone laying around: they take lots of them not just Evo 4G's.
DEAL #3 YOU MAY NOT KNOW ABOUT:
My wife's contract was just up with AT&T. She too had an (activated) iPhone 3GS: this was her (only) cell that she used for over a year. She dumped AT&T and got an Evo 3D the same day I did. Why? Because Sprint PAID HER to own one! She got the same $134.95 credit for the iPhone she turned in and here's deal #3: Sprint gives $125 credit just for porting your cell phone number over from another carrier! I don't know how long this deal lasts either but if you keep your number with Sprint for 60 days, you'll automatically get $125 credit on your bill at that time. So for my wife: it was a new Sprint contract for her so the Evo 3D was $199. Subtract the $134.95 that they give you IMMEDIATELY for her old iPhone 3GS and the cost of her Evo 3D is down to $64. Now after 60 days, she gets the $125 credit for porting her number over to Sprint and all tolled, Sprint will have PAID HER 61 bucks to walk out of the Sprint store with a brand new Evo 3D. Even if your contract isn't up with another carrier, that 61 bucks would help pay most/all of the early termination fee if you're maybe 6 months or less from the end of the contract.
DEAL #4 YOU MAY NOT KNOW ABOUT:
Are you a AAA member? Are you a credit union member? Ask at your Sprint store. BOTH of those (and some others I can't remember) get you a 10% discount on your monthly bill!
Hope this helps some people. I had no idea about these deals and if I had bought from BB, Target, or any of the other places, I would have gotten just about squat and I would have probably paid the full $499 minus the $75 "early upgrade" benefit... and my wife would still be using her pathetic iPhone. She's never used an Android phone and just since yesterday... she's happier than a pig in poo with her new Evo 3D. She'll still reveling in the "My God... I could NEVER think of doing this with my iPhone".
I'm BEYOND impressed with the customer care I got at my Sprint store! This is how a customer should be treated! Oh, and the subject of this thread says that my wife and I both got free Evo 3D's because even though I paid $64 for mine after turning in one of the iPhones, her $61 credit that they paid her for walking out with one pretty much makes us even. I think in the end I probably paid a dozen or so dollars more than that actually because you have to pay tax on the full amount... but let's not split hairs.
Happy Evoing.
Mike

huh.Thanks for the info. Too bad i don't get sprint reception out here.

mjshealy said:
huh.Thanks for the info. Too bad i don't get sprint reception out here.
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Click to collapse
Which is why I posted this in the Evo 3D forum. It got moved here.
Edit: BTW if you have Verizon service then you have Sprint service because they both roam freely (and seamlessly) on each others networks. That includes both voice and 3G data.
Mike

mikeyxda said:
Which is why I posted this in the Evo 3D forum. It got moved here.
Edit: BTW if you have Verizon service then you have Sprint service because they both roam freely (and seamlessly) on each others networks. That includes both voice and 3G data.
Mike
Click to expand...
Click to collapse
You are still charged roaming fees which can be quite large.

America is f#ck*d up.
A deal for a deal for a deal
Reading this makes my plan childsplay. Damn.
Anyway have fun with your phone.
Greetings,
Europe.

Hmm, I could use one of these deals to get an evo 3d
-Posted Using Tapatalk

yousefak said:
You are still charged roaming fees which can be quite large.
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actually no im on sprint premier and i manually loaded the newest verizon prl and ive been preferred system roaming for about 4months now and sprint hasnt said a word or raised my bill a dime. i did this because sprint service isnt the greatest at my house and i could barely get above 500kbp/s and now look at the difference lol.
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now on all sprint stock prls you can roam of verizon, but youll be stuck in 1x land.
however when i loaded the 52299 prl i had full evdo rev a.

wow..interesting deals...I went into a sprint store months ago just browsing before me n the wife now own 2 LG Revo's..anyways..the sales people told me they could enter "special codes" into their system which would save us hundreds..as I re checked at another store and talked to the manager about this..he replied..in about 6 months max when Sprint looks at your application to verify everything..they will see these codes and realize that you dont work for a company discount program type of thing and the codes will deleted..hence you paying just as much as Verizon's family program (yes we now are grandfathered into VZW's unlimited data)...just an FYI incase anyone had one of those deals you could pass up.

yousefak said:
You are still charged roaming fees which can be quite large.
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Click to collapse
You are never charged roaming fees in the U.S. Both Sprint and Verizon roam for free (both cell service and 3G data) on each other's towers. They've been sharing towers for over a year now. We live out in the country and there's a gap in Sprint coverage on the way to my house. I can hold a call easily through the entire area as my phone roams from Sprint to Verizon towers and back to Sprint again. Never notice anything in the call, the call never drops, and you'll never be charged a roaming fee for that.
So unless you throw 4G into the equation (which they don't share, but most of us don't have anyway), being on Sprint is like having the best of both worlds: the coverage of Sprint plus Verizon, with the lower cost of the Sprint contracts.
Mike

yousefak said:
You are still charged roaming fees which can be quite large.
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Click to collapse
Don't know about Verizon but Sprint has included free roaming for years in almost all their plans. I will say this there are roaming limits so don't go overboard but this is very hard to do so I don't worry about it too much. I think the data roaming limit is 300MB even though is says unlimited on my bill. Someone please correct me if I'm mistaken.

dannytill said:
Don't know about Verizon but Sprint has included free roaming for years in almost all their plans. I will say this there are roaming limits so don't go overboard but this is very hard to do so I don't worry about it too much. I think the data roaming limit is 300MB even though is says unlimited on my bill. Someone please correct me if I'm mistaken.
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Click to collapse
You are correct.
Sent from my NS (no it's NOT SNS or GNS)

no it is unlimited ive been roaming of verizon for months now and use aboud 12-18gigs a month and sprint hasnt said a word

My understanding is that the limit is there in case they want to give you the boot. It's kind of arbitrary when they will say enough is enough and tell you to kick rocks. So no they don't charge you I don't think but they reserve the right to show you the door whenever they feel like it.

Sprint sucks
Sent from my Samsung Epic using latest ACS Syndicate rom.

Why are we the only ones that subsidize phones?

So Verizon releases the GS3 locked and all the other US carriers, and the world for that matter, get an unlocked version. After that Samsung releases a developers edition unsubsidized right from them.
It got me thinking, what if it was always like this. You don't buy the phone from the carrier you buy whatever phone you want from the manufacturer or Best Buy or wherever and as long as it will work on the network you can activate it on whatever carrier. That's how the rest of the world does it, I think we're one of the few if not the only countries that has a set up that subsidizes phones.
Think about it, Manufacturers could concentrate on making phones, instead of making a special phone for each carrier, then going through the hassle of putting their software on it, even packaging would be reduced by standardizing it. Just a few different models to cover different wordwide networks, not 3 or so for the world and 4 or 5 just for the US. Sure they may be expensive at the beginning but the prices will come down and budget phones will appear too that arent absolute crap because you would actually still have to pay for it.
Not to mention having more options as to where yo can get your phone which should also help prices.
Carriers could stop concentrating on what new phone to release and what to add and what to lock down and actually concentrate on improving their networks. Also in theory plan prices should come down too, because you may pay less up front but the extra cost of that phone is built in into everyones plans. I mean they get the money back over the course of the plan by forcing you into a contract, does that make them that much extra money? I mean it must right?
On the surface this looks like it should work. Now In sure there is a reason it wont otherwise it would have happened by now right? But then again the rest of the world does it this way.
Why are we different? Yeah it would be painful at the beginning but I really think that this would be better form everyone in the long run. Wouldn't it be great to just go out and buy whatever new phone you wanted. Not have to wait to see what gets picked up by what carrier. All the complaining about this phone not coming here or that phone not going there gone.

Alot of Americans do this. It is called prepaid.

lowandbehold said:
Alot of Americans do this. It is called prepaid.
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That used to be the inferior way to go though. They were on some off network with spotty coverage and the phone selection was usually garbage. They have come a very long way, but still arent quite there, albeit very close now. It would be nice if everyone did it though. When my contract is up on Verizon next year there is a good chance Ill go prepaid if they take unlimited away which I'm nearly sure they're going to do.

loki993 said:
That used to be the inferior way to go though. They were on some off network with spotty coverage and the phone selection was usually garbage. They have come a very long way, but still arent quite there, albeit very close now. It would be nice if everyone did it though. When my contract is up on Verizon next year there is a good chance Ill go prepaid if they take unlimited away which I'm nearly sure they're going to do.
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Not quite there?? With straight talk you have the option to use either t-mobile or AT&T. It uses the exact same towers and gets the exact same service as the customers of their carriers! Prepaid has come a long way my friend.

lowandbehold said:
Not quite there?? With straight talk you have the option to use either t-mobile or AT&T. It uses the exact same towers and gets the exact same service as the customers of their carriers! Prepaid has come a long way my friend.
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Amen. Unlimited everything for $50 a month, and I'm enjoying it on my i9300. Full AT&T service for a fraction of the cost. I've gone over the safe limit of 2GB and haven't been warned or cut off either. Port your number to Google Voice and you never have to worry about losing it if you get cut off.

A big part of it is control; a bigger part is money.
Despite Sprint and Verizon's 3G being compatible (and commonly sharing towers), neither carrier will allow each others phone to be on their network. They want to ensure that the phone you are using, they (VZ) were paid for (a model that GSM providers cannot (easily) do).
And you best believe that the Dev SIII has VZ's blessing; again, they can block any phone they like, and this phone would not activate on their network if they didn't allow it to. They allow it, because Sammy has assumed all the liability on this one (can't buy it at a VZ store, no worry about warranty issues).
The control comes in, in the form of nice "cheap" phones, getting you to agree to nice long contracts. Far too many people live just for today; they opt for the $200 phone, but agree to a far more expensive contract for 2 years. They know people will only look at the "now" cost, not the total, so it is easy to lure em in...

I have Sprint with TEP. I have 3 lines and had two phones replaced this year, one with a broken speaker and the other the charging port broke off. I don't think a prepaid service would ever do that for me. I'd be stuck shelling out $500+ to replace my phone.

OP is basically asking for how the "rest of the world" does things. And Divine_Madcat got it down best. They want to control their own phones, even though it's sold to you. And they want more money.
There's thread on the Gnex forum that goes into better detail how these "subsidized" models are bad overall, as the OP is realizing(or has already). I always buy my phone off-contract because I don't want to tied to a contract. Now? I want to buy a pentaband phone so I can get service anywhere I please.
http://forum.xda-developers.com/showthread.php?t=1455014

I agree there actually at the point where they are an option now. I said they were very close. The phones they offer are still not the greatest, but I guess that wouldn't matter as you just go get whatever you wanted and had it activated. I don't know though I looked at straight talks coverage map and it looks pretty bad, well not pretty bad but really really bad, if your using an android phone, for whatever reason they have one for non android and one for.

phatmanxxl said:
I have Sprint with TEP. I have 3 lines and had two phones replaced this year, one with a broken speaker and the other the charging port broke off. I don't think a prepaid service would ever do that for me. I'd be stuck shelling out $500+ to replace my phone.
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Click to collapse
Manufacturers offer warranties as well. There are also many different insurance options out there...ensquared comes to mind...and most of them are cheaper per month with no deductible. Think of it like buying an Iphone straight from the Apple store. Just because you didn't purchase it on AT&T doesn't mean you are screwed if it is defective...

alpha-niner64 said:
OP is basically asking for how the "rest of the world" does things. And Divine_Madcat got it down best. They want to control their own phones, even though it's sold to you. And they want more money.
There's thread on the Gnex forum that goes into better detail how these "subsidized" models are bad overall, as the OP is realizing(or has already). I always buy my phone off-contract because I don't want to tied to a contract. Now? I want to buy a pentaband phone so I can get service anywhere I please.
http://forum.xda-developers.com/showthread.php?t=1455014
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Click to collapse
Yeah I know its bad, but I guess the way I see it is it seems bad from everyone. I could see everyone making more money if we went unsubsidized.
Also if I were to go no contract which I will be doing weather I stay with Verizon or not, as I have unlimited, I doing see how I would save any money doing it. They don't change me any less of I don't use their phones, though that would be nice. They actually make more money because the subside fee is built into everyones plans as far as I know.
lowandbehold said:
Manufacturers offer warranties as well. There are also many different insurance options out there...ensquared comes to mind...and most of them are cheaper per month with no deductible. Think of it like buying an Iphone straight from the Apple store. Just because you didn't purchase it on AT&T doesn't mean you are screwed if it is defective...
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Click to collapse
They would just sell you applecare for you iphone. You would still get protection it would just come from somewhere else.

Hey I'm from Britain, how does it work in the USA with phone then? Here even of you buy it from a carrier you can get it unlocked for say £10 or do it yourself if you do a quick Google search and some reading then it works on all other carriers?
Sent from my GT-I9000 running remICS-UX using XDA premium

lowandbehold said:
Manufacturers offer warranties as well. There are also many different insurance options out there...ensquared comes to mind...and most of them are cheaper per month with no deductible. Think of it like buying an Iphone straight from the Apple store. Just because you didn't purchase it on AT&T doesn't mean you are screwed if it is defective...
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Click to collapse
Thanks, that was one of my concerns with prepaid. I have kids with smartphones, they are pretty rough with them sometimes.

phatmanxxl said:
I have Sprint with TEP. I have 3 lines and had two phones replaced this year, one with a broken speaker and the other the charging port broke off. I don't think a prepaid service would ever do that for me. I'd be stuck shelling out $500+ to replace my phone.
Click to expand...
Click to collapse
TEP is just went up to $11 a month with a $200 deductible. $11 x 24 months x 3 lines = $792, +2 broken phones x ($200) = $1192. If the phones were broken starting from the day the price changed. This is assuming you had the protection from the beginning to the end of your contract.
Square-Trade covers almost any type of device, including phones. 2 years of protection is $125. The deductible is $100. If you had Square-Trade, you would have paid $125 x 3 + 2 broken phones x ($100) = $575. Also, $125 for 2 years of coverage divided by 24 months is $5.21 per month per device vs $11 with Sprint. And if they can't fix it, they'll cut you a check for a new one up to $750.
The only thing they don't cover, I believe, is theft. But let's be honest, how often are you robbed? And I've personally never lost a phone because I watch out for my $600 device.

alpha-niner64 said:
OP is basically asking for how the "rest of the world" does things. And Divine_Madcat got it down best. They want to control their own phones, even though it's sold to you. And they want more money.
There's thread on the Gnex forum that goes into better detail how these "subsidized" models are bad overall, as the OP is realizing(or has already). I always buy my phone off-contract because I don't want to tied to a contract. Now? I want to buy a pentaband phone so I can get service anywhere I please.
http://forum.xda-developers.com/showthread.php?t=1455014
Click to expand...
Click to collapse
Check those coverage maps, Maybe I'm used to Verizon but the coverage on those GSM Prepaid guys especially for smartphones is pretty terrible.
calum96 said:
Hey I'm from Britain, how does it work in the USA with phone then? Here even of you buy it from a carrier you can get it unlocked for say £10 or do it yourself if you do a quick Google search and some reading then it works on all other carriers?
Sent from my GT-I9000 running remICS-UX using XDA premium
Click to expand...
Click to collapse
Doesn't work that way here and thats the problem, it should. You buy a phone from the carrier that only works on that carriers network. Even if you get say a Verizon phone that should theoretically work on Sprint, as theyre both CDMA and even share towers sometimes, they wont let you. You would have to get Verzion to unlock your phone first and then even if they did you would have to activate it on sprint which they wont do. They will only activate an ESN that is tied to them. I think they get all the ESNs for the phones they're going to sell and put them in a database. If you have an ESN isn't in the database the phone will not activate. I think the GSM providers basically do the same thing, but I would know I haven't been on GSM for I cant even remember how long.

loki993 said:
Check those coverage maps, Maybe I'm used to Verizon but the coverage on those GSM Prepaid guys especially for smartphones is pretty terrible.
Click to expand...
Click to collapse
Straight Talk offers unlimited talk, text, and data for $50 a month after taxes. It comes with full AT&T coverage or full T-Mobile coverage, with your choice of SIM. There's no throttling, and I get the same data speeds that any post-paid AT&T subscriber would get.

Product F(RED) said:
Straight Talk offers unlimited talk, text, and data for $50 a month after taxes. It comes with full AT&T coverage or full T-Mobile coverage, with your choice of SIM. There's no throttling, and I get the same data speeds that any post-paid AT&T subscriber would get.
Click to expand...
Click to collapse
I'm sure your right, but if someone went to the straight talk website wanting a smartphone and looked at that coverage map they would think the coverage was awful. They need to update that map.
Still arguing coverage aside the real question is I guess is why does subsidizing happen here but not anywhere else?

Product F(RED) said:
Straight Talk offers unlimited talk, text, and data for $50 a month after taxes. It comes with full AT&T coverage or full T-Mobile coverage, with your choice of SIM. There's no throttling, and I get the same data speeds that any post-paid AT&T subscriber would get.
Click to expand...
Click to collapse
It's not true unlimited data though, right. If you go over around 2 don't they cut off your service?
Sent from my HTC One S using Tapatalk 2

TJBunch1228 said:
It's not true unlimited data though, right. If you go over around 2 don't they cut off your service?
Sent from my HTC One S using Tapatalk 2
Click to expand...
Click to collapse
I've been over 2GB. Others have gone over 6GB. Nothing has happened. It depends on the subscriber base in your area; if a lot of people are on the same network you're on (meaning AT&T ST SIM and AT&T Post-paid subscribers, for example) you shouldn't strain the network by streaming Pandora for hours and tethering. But hey, I'm in NYC and nothing has happened. I live in Brooklyn and work in Manhattan by Radio City Hall/Rockefeller Center. Not even a single warning.
leo321 said:
Here's me data usage with att straight talk this month. I don't think they give a ****... Mind you my month started June 28th
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Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse

loki993 said:
I'm sure your right, but if someone went to the straight talk website wanting a smartphone and looked at that coverage map they would think the coverage was awful. They need to update that map.
Still arguing coverage aside the real question is I guess is why does subsidizing happen here but not anywhere else?
Click to expand...
Click to collapse
Well you shouldn't be looking at a straight talk coverage map as they don't own towers. You should be looking at an AT&T or T-Mobile coverage map.

Who else is about to see Verizon end the world?

So I can't be the only one here, who has been in contract with Verizon since day 1 of the Thunderbolt hitting the streets. Since Verizon has removed unlimited data, and moved with alltell customers to loose their plans, I am wondering if come March those of us who will be the first people out of contract with Verizon with LTE will be getting letters telling us they have decided to move us to their wonderful tierd data plans!
I am only saying this because I really want to buy a Note II but I don't want to drop 500-600 dollars on a used one and find out that my service is getting changed, and have to leave Verizon for another carrier with unlimited data anyway.
So, any one worried about march?

Who says they are going to bunp those with unlimited data to a tiered plan when their contract is up?

mentose457 said:
Who says they are going to bunp those with unlimited data to a tiered plan when their contract is up?
Click to expand...
Click to collapse
I didn't say anyone said they would, I am just looking at how verizon does things.
Also, no one on unlimited data with 4G has had their contract expire yet, so no one can say they won't.
They are making the alltell plans go away, so why not the unlimited data ones as the contracts expire?

Sounds exactly like some **** they'd do too.
my tapatalk signature sucks more than yours

my parents just got divorced and myself and my brother have unlimited data plans. We had to alter our plan because of this. one sibling is on my fathers new plan, one is on my mothers new plan. we both retained unlimited data through this situation.

If they gonna force tiered data they are going to start in june 2014 just after everyone who preorder the GS3 to retain unlimited is off contract
iSheep... iSheep... Meowww that's Apple VZW GSIII

Just an fyi... I know many people here try to keep their unlimited data and hold off as long as possible to get their upgrade so they dont lose it. I had a thunderbolt that worked when it pleased for almost 3 months before i finally gave in.
When i went to get my s3 a fee weeks ago i found a pretty cool rep. I was with my sister as she shares an account with me and my mother. Showed the rep my beat up tb and he asked y i took so long to get my upgrade which i have been due for for nearly 7 months. Explained to him i had no intention of giving up my unlimited data because i constantly use 4+gb a month. But my phone completely died so i juat had to do it.
He pulled up the account and saw that my mother already ady had the tiered data on her line. At this point he told me that if i wanted to keep my unlimited data i could apply the upgrade to her line... So activate the s3 with her number, at which point the phone is mine...then he would deactivate it and read activate it with my number and reactivate my mothers line... So now we have 2 s3 will unlimited data and and ipone with 2gb cap on my account.
If you have multiple lines... One of which is either suspended or has tierd data this is an option you can use. If the rep you get your phone from isnt as friendly, apply your upgrade to the other line instead of yours... Call customer service when you get home and have them do it. Reps might be kind of iffy about doing this i was told its supposed to be unmentionable.
i pwn noobz

One of my lines contract's has run out, without any word from Verizon on cutting it's unlimited plan.
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Ace2d said:
Just an fyi... I know many people here try to keep their unlimited data and hold off as long as possible to get their upgrade so they dont lose it. I had a thunderbolt that worked when it pleased for almost 3 months before i finally gave in.
When i went to get my s3 a fee weeks ago i found a pretty cool rep. I was with my sister as she shares an account with me and my mother. Showed the rep my beat up tb and he asked y i took so long to get my upgrade which i have been due for for nearly 7 months. Explained to him i had no intention of giving up my unlimited data because i constantly use 4+gb a month. But my phone completely died so i juat had to do it.
He pulled up the account and saw that my mother already ady had the tiered data on her line. At this point he told me that if i wanted to keep my unlimited data i could apply the upgrade to her line... So activate the s3 with her number, at which point the phone is mine...then he would deactivate it and read activate it with my number and reactivate my mothers line... So now we have 2 s3 will unlimited data and and ipone with 2gb cap on my account.
If you have multiple lines... One of which is either suspended or has tierd data this is an option you can use. If the rep you get your phone from isnt as friendly, apply your upgrade to the other line instead of yours... Call customer service when you get home and have them do it. Reps might be kind of iffy about doing this i was told its supposed to be unmentionable.
i pwn noobz
Click to expand...
Click to collapse
This has been the case for a long time. Many many people have used this well after unlimited data was over. Its kinda been unspoken to only refer to it in passing as an alternate upgrade or stealing an upgrade. The more people that use thus loophole the more likely Verizon will patch it.

spotmark said:
One of my lines contract's has run out, without any word from Verizon on cutting it's unlimited plan.
Click to expand...
Click to collapse
How? Were you on a 1 year plan? There is no way that went month to month on a 2 year LTE contract.
Sent from my SCH-I535 using xda app-developers app

Yes, it was a two year plan. It started out as unlimited 3g, and went to unlimited 4g about half way through.

I think everyone should be aware that unlimited data will be ending for ALL carriers sometime in the future, probably not this year or next year but certainly within 5 - 10 years.
The number of smart phone users is growing, bandwidth is not growing and the handwriting is on the wall, like it or not. No carrier has the ability to provide unlimited bandwidth to unlimited subscribers.
Fortunately for me, my 2GB plan is more than adequate, almost all my data use is over WiFi and I seldom hit even 1GB. One thing I've done to limit my data use is to install wireless 'N' routers at my house, my sister's house in California and my girlfriend's house here in Phoenix, those $20 swapmeet/Craig's List/Ebay second hand routers plus free WiFi at most places where I hang out almost eliminate my 3G/4G data use.

I bought a droid x a little after it came out and signed a new 2 year contract..I eventually got a used gs3 from craigslist so I activated it and my contract has been up for months and I still have unlimited..
Sent from my SCH-I535 using Tapatalk 2

I think the problem will come up if you try to get a new phone at the 2 year contract price. They will likely try and force you to a tiered data plan when signing the 'new' 2 year agreement. You would likely be able to get around it by paying outright for a new phone (no new contract to sign), but that's if you want to pay the $500-600 to do so.

I understand why Unlimited Data is on its last legs for all carriers, I just wish the tiers were more reasonable. I don't consider myself someone who abuses the network, but I am away from WiFi often and use about 6-12 gigs a month. I'd have to pay an insane premium to have that capability again. It really feels like a huge step backwards and contradicts the cloud movement but I get it. I just don't like it. We need a breakthrough dammit!
I'll be sure to enjoy my next 1.5 years of unlimited service.
uber_mike said:
I think the problem will come up if you try to get a new phone at the 2 year contract price. They will likely try and force you to a tiered data plan when signing the 'new' 2 year agreement. You would likely be able to get around it by paying outright for a new phone (no new contract to sign), but that's if you want to pay the $500-600 to do so.
Click to expand...
Click to collapse
Depending on your data usage, it can be far cheaper to buy the phone outright instead of paying for a bigger data package over the 2 year contract. Of course you can always choose to change your data usage behavior and get the 2GB route which will be cheaper. I bet they're banking on people to do that.
But here's to hoping they lit the minority unlimited users remain as long as they're willing to buy phones full price!
Sent from my SCH-I535 using Tapatalk 2

xs11e said:
I think everyone should be aware that unlimited data will be ending for ALL carriers sometime in the future, probably not this year or next year but certainly within 5 - 10 years.
The number of smart phone users is growing, bandwidth is not growing and the handwriting is on the wall, like it or not. No carrier has the ability to provide unlimited bandwidth to unlimited subscribers.
Fortunately for me, my 2GB plan is more than adequate, almost all my data use is over WiFi and I seldom hit even 1GB. One thing I've done to limit my data use is to install wireless 'N' routers at my house, my sister's house in California and my girlfriend's house here in Phoenix, those $20 swapmeet/Craig's List/Ebay second hand routers plus free WiFi at most places where I hang out almost eliminate my 3G/4G data use.
Click to expand...
Click to collapse
I think that this is totally wrong. The teared pricing will go away as pressure mounts and people can move to local Wmax systems. I have unlimited and have had it since WM4 when it was "3g what is that". Many cities are gong Wmax (where I live Grand Rapids many areas are complete) this will totally eliminate need for Cell data. 4G consumes less electrical power, has greater bandwidth for the end user with less tax on there system than 3G. They are simply making money when they can. It is like all technology the General public is finally getting connected so prices are rising once saturation and competition meet prices will fall or stabilize.
I don't have cable internet at home anymore. 4g is faster and way cheaper, I am still at $24 per month unlimited. I simply turn the hot spot on and feed my home network. Granted Verizon hates me using 60+ gig a month so what.

I might have just been lucky. I walked into a Verizon store a couple of weeks after the GS3 came out to upgrade. I got the 2 year contract price and got to keep my unlimited data plan. He didn't even ask if I wanted to change it. I was so happy, I bought a couple of accessories that I could have got online cheaper. As far as I am aware they still get a commission bonus for that.
I have heard some horror stories of existing customers being forces out of their unlimited plans. Cell phones are one of the few things these days that are usually best bought in corporate stores.

That_Guy said:
I might have just been lucky. I walked into a Verizon store a couple of weeks after the GS3 came out to upgrade. I got the 2 year contract price and got to keep my unlimited data plan. He didn't even ask if I wanted to change it. I was so happy, I bought a couple of accessories that I could have got online cheaper. As far as I am aware they still get a commission bonus for that.
I have heard some horror stories of existing customers being forces out of their unlimited plans. Cell phones are one of the few things these days that are usually best bought in corporate stores.
Click to expand...
Click to collapse
well yeah we get commission on accessories sold, and salesmen make more on accessories than phones, which is why we push that whole, "buy 3 accessories!" thing

I was lucky too. I upgraded to my S3 back in August through Verizon and was able to keep my unlimited for some reason.
I prefer 4g, but if I was somehow forced to a tiered plan I could manage. I use 4G at home since it's faster than my WiFi, but I would just switch to WiFi at home.
Sent from my SCH-I535 using Tapatalk 2

love my unlimited vz 4g

This thread is reserved for unlocked T-mobile V10 on AT&T network

Since it appears the AT&T V10 is bootloader locked. I will not purchase another bootloader locked phone, period! This thread is information on using the T-Mobile V10 on the AT&T Network. Discussion should include LTE bands, apps, signal problems, carrier unlocking methods, etc.
T-Mobile unlocking policy
Key posts in this thread:
Why Band 17 is missing on T-Mobile and AT&T listed LTE bands for V10. Thanks @ubergeek77
Confirmation that band 17 works! Thanks @eazyg
WARNING - Only T-Mobile can unlock your phone. Thanks @ubergeek77
How to purchase a T-Mobile V10 without a plan. Thanks @charlieb620
How to fix battery drain from com.android.phone on AT&T
Will update this thread with other key posts as needed.

http://www.mylgphones.com/lg-v10-lg-h960-with-us-lte-compatibility-passes-fcc.html
This looks interesting. Looks like band 17 is included.
Note as information is confirmed, I will change the OP.
Thanks.

The other thread mentioned T-Mobile chat said a T-Mobile account holder could check in their My T-Mobile page. I looked, "Technical specifications not available for this device."
Also, the box does not list any band support.
Also, I can't test another SIM really since I don't have SIM unlock (you can request it from T-Mobile if your device is paid off or you're going overseas).

I guess the only real way to find out is to actually buy the phone, try it for ourselves, and do a speed test. I'll volunteer, but since I called T-Mobile and they refuse to sell the phone without a plan, I have to wait for Best Buy to start selling the phone. Shouldn't be long, as I called them and was told to check back on Monday. Plus, since the terms for LG's special SD card offer (which ends in about two weeks) lists Best Buy as a seller, they will probably start selling them within the next week. But then I'll have to wait for T-Mobile to send me an unlock code, which will only take 3 days. Worst case scenario, 4G either doesn't work or is garbage and I have to return the phone, which I'll have 14 days to do for a full refund.
But if anyone figures out we get decent/excellent LTE speeds before I end up buying it, that would be awesome

According to the specs at http://www.t-mobile.com/cell-phones/lg-v10.html?icid=WMM_TM_Q415LGPPLS_8HBL95OSNEJ3237#features (also in the screen shot)
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LTE: 2,3,4,5,7,12,20
Looks like it has 2 and 4 for AT&T but no 17 or 30 (for later). Though band 12 should be supported next year anywhere band 17 works.
Sent from my Nexus 6 using Tapatalk

_Dennis_ said:
According to the specs at http://www.t-mobile.com/cell-phones/lg-v10.html?icid=WMM_TM_Q415LGPPLS_8HBL95OSNEJ3237#features (also in the screen shot)
LTE: 2,3,4,5,7,12,20
Looks like it has 2 and 4 for AT&T but no 17 or 30 (for later). Though band 12 should be supported next year anywhere band 17 works.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Since 12 and 17 are both a part of LTE700, do we know for sure if that will be enough to use AT&T's 4G network assuming we have the T-Mobile V10?

I put an app on a T-Mobile Note 3 named LTE Discovery. One must have band 17 for LTE in my location for AT&T LTE. On the T-Mobile web site the Note 3 does support LTE band 17. This does not look good, but will wait until someone confirms. At least on the FCC site the phone has been approved for LTE band 17 but it is not clear if this is the AT&T or T-Mobile version. One last thing the AT&T website does not list support for LTE band 17 either (very strange). Here is the AT&T V10 Bands: LTE: 1, 2, 3, 4, 5, 7, 12, 29, and 30
Will try to buy this phone if they will unlock it at the store. Fat chance.

alphahere said:
Will try to buy this phone if they will unlock it at the store. Fat chance.
Click to expand...
Click to collapse
They won't, but T-Mobile made it very clear that they would send me an unlocking code after I bought the phone (paid in full), so long as I can wait 2-3 days. This is why I want to wait until Best Buy sells it, because their return policy is so rock solid, and I can take advantage of that if 4G doesn't work. I can't say the same for trying to return the phone to T-Mobile. Plus, I really like Best Buy's accidental damage plans, so I'll wait for them to start selling it there.

Good information but the local bestbuy only sales T-Mobile prepaid phones.
Sent from my SM-N900T using Tapatalk

I picked up the v10 yesterday from T-Mobile and they gave me the phone and said they would unlock it immediately if I wanted to stay with AT&T. They will also finance it if I want. I told them exactly what and why I wanted to get this phone from T-Mobile instead of AT&T and they had absolutely no problem with it. I am testing the T-Mobile Service for now to see if it will work in my area. Would be close to $80 a month cheaper if I switch and a ton more data a month. Maybe certain areas have different rules? Not sure why my T-Mobile store would do that and others won't.
Sent from my LG-H901 using XDA Free mobile app

Different stores do different things. Reminds me of the cricket store here. I wanted to buy a sim card and port my number they told me to go to walmart to buy one and call cricket to port my number. Anyway my son-in-law went to the cricket store in his area and they not only gave him a free sim card but ported his number. These stores don't have consistent policies.
Whatever.

eazyg said:
I picked up the v10 yesterday from T-Mobile and they gave me the phone and said they would unlock it immediately if I wanted to stay with AT&T. They will also finance it if I want. I told them exactly what and why I wanted to get this phone from T-Mobile instead of AT&T and they had absolutely no problem with it. I am testing the T-Mobile Service for now to see if it will work in my area. Would be close to $80 a month cheaper if I switch and a ton more data a month. Maybe certain areas have different rules? Not sure why my T-Mobile store would do that and others won't.
Sent from my LG-H901 using XDA Free mobile app
Click to expand...
Click to collapse
I was told that the stores themselves don't have any authorization to do that kind of thing (carrier unlock), and that I'd have to go through customer care if I wanted to unlock it.
Did they tell you that in person? I find that what you're told on the phone and what actually happens in person are two very different things.
Did you get it unlocked yet? Everyone's pretty eager to see if 4G works.

ubergeek77 said:
I was told that the stores themselves don't have any authorization to do that kind of thing (carrier unlock), and that I'd have to go through customer care if I wanted to unlock it.
Did they tell you that in person? I find that what you're told on the phone and what actually happens in person are two very different things.
Did you get it unlocked yet? Everyone's pretty eager to see if 4G works.
Click to expand...
Click to collapse
In person. I made it a point to ask. The guy that was helping me called his general manager to make sure. I didn't want to do this and get screwed over later if the guy didn't know what he was talking about.
Not unlocked yet. I'm finding the signal from T-Mobile is better than I had with AT&T so far. The true test will be when I go to work on Monday. For anyone with T-Mobile the service sucks inside the building I work in.
Sent from my LG-H901 using XDA Free mobile app

eazyg said:
In person. I made it a point to ask. The guy that was helping me called his general manager to make sure. I didn't want to do this and get screwed over later if the guy didn't know what he was talking about.
Not unlocked yet. I'm finding the signal from T-Mobile is better than I had with AT&T so far. The true test will be when I go to work on Monday. For anyone with T-Mobile the service sucks inside the building I work in.
Sent from my LG-H901 using XDA Free mobile app
Click to expand...
Click to collapse
I definitely wish I could do the same. I have to drive nearly 70 miles to get to the nearest T-Mobile store, and of course they have coverage in that area, but they have absolutely no coverage where I actually live. If the phone works for sure on AT&T, I won't mind driving all that way to get it, nor will I mind paying the extra $35 for a stupid plan (really crappy that they force that on you), but I want to find all that out before I go an hour out of my way to find out I'm out of luck. I also really want to get this sorted out before the free SD card/battery promotion runs out. I'm considering just getting the AT&T one on a payment plan, but I just don't know how I'm going to get by without root.

At T-Mobile now to get unlock. Signal dropped as I drove past my job. I can't have the signal drop at work. I will let you know how it goes.
Sent from my LG-H901 using XDA Free mobile app

eazyg said:
At T-Mobile now to get unlock. Signal dropped as I drove past my job. I can't have the signal drop at work. I will let you know how it goes.
Sent from my LG-H901 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks! I'm sure I speak for everyone when I say we all really appreciate it. If you could use the speedtest.net app too, that would be awesome!

I called all the t-mobile stores close by and none have had the v10 in stock. All said it could be ordered and delivered in 2-3 days. Either they didn't have many or this is a hot phone.

There were only 2 stores in my area that had it and both probably sold out last night or today. (there's a ton of stores near me but only the "big" ones had it in stock yesterday.)
I was in store buying mine around 530 last night and a guy came in to get one as I was finishing up. The rep that was helping me was also going to buy one that evening and they only had like 4 left when I originally called.
I think its going to be more popular than they are anticipating because of the **removable battery and sd card**!
Samsung ditched a lot of people when they dumped the battery and sd and we've been waiting!
Sent from my LG-H901 using Tapatalk

planetbeen said:
There were only 2 stores in my area that had it and both probably sold out last night or today. (there's a ton of stores near me but only the "big" ones had it in stock yesterday.)
I was in store buying mine around 530 last night and a guy came in to get one as I was finishing up. The rep that was helping me was also going to buy one that evening and they only had like 4 left when I originally called.
I think its going to be more popular than they are anticipating because of the **removable battery and sd card**!
Samsung ditched a lot of people when they dumped the battery and sd and we've been waiting!
Sent from my LG-H901 using Tapatalk
Click to expand...
Click to collapse
Only $530 at T-Mobile? As in $499.99+tax? Why so cheap? I thought T-Mobile's retail price was $599.99.

ubergeek77 said:
Only $530 at T-Mobile? As in $499.99+tax? Why so cheap? I thought T-Mobile's retail price was $599.99.
Click to expand...
Click to collapse
I think that was the time not price.
Sent from my Nexus 6 using Tapatalk