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Anyone convince the death star to let them keep their mediamax plan?

As the title says, has anyone had success in getting AT&T to let them keep their mediamax plan? I have been using the mediamax 200 plan, unlimited data and 200 messages, since 2005 through several smartphones and have been using my captivate out of contract for over three months. Last night they decided to switch me to datapro and 200 messages, a $10/month increase and less service. I've already spoken to cs and one supervisor, another is supposed to call me. So far they're sticking to "it's AT&T policy...." even though I'm maintaining a family plan of five and have been a customer since the days of bell south and cingular.

Up until I got my Captivate, I was also a MediaMax customer. Absolutely loved it. But, I was forced to "upgrade" when I got the Captivate at the discounted rate. However, they don't have the authority to just change your plan unless you authorize it, AFAIK. Keep at it and force them to reinstate your original plan.

I have been two years now with the MediaMax plan with 200 msg's, whitout any problems!! I just upgrade my phone to a Captivate last month!! and I just leave the plan as It was! Thy don't touch it!! And for they touch the plan they need to be autorized by you first.

I got them to let me keep my plan -- Unlimited data with 1500 texts. And I think that my mms is unlimited through data plan.
Anyway, I got my Cappy through the AT&T website -- which may make a difference. I wanted to make sure I purchased it at the $150 rate, where I was comfortable enough that I'd be able to keep my plan, which was hugely important to me -- at the expense of the $100 I could have save through Amazon deal offered by AT&T. I did NOT pull the trigger at Amazon after going almost fully through the signup process, just to see what data plans and terms were offered. Amazon only offered a few "new" data plan choices -- all limited. NO unlimited data plan offer at all, and NO offer of keeping current data plan. So, over to AT&T I went, because I was just too anxious to get my new Cappy. Or course, it's all xda's fault.
AT&T website did have a keep your current plan option, but I couldn't select it for some reason -- software glitch on their end. In any case, it gave me a firm footing from which to make my demand to keep my unlimited data plan.
I bought the phone went through the entire process with AT&T checkout . . . Then made the call to AT&T almost immediately after getting my confirmation on the Cappuccino order and new 2 year contract setup. I came from the annoyed/angry angle, polite but with clear worry in my voice -- but always coming with assurance (never dropped the Lawyer Bomb, but acted like it).
No resistance at all. In fact, the guy could not accommodate me fast enough. He wad really nice, too, but I even made him stutter twice while adressing my specific annoyance with the AT&T website contract renewal process, and how alarmed I was that I could not select the lost valuable option to me in terms of my new Cappy purchase -- keeping my unlimited data plan.
Maybe it was partly due to the fact that their own website had the keep your current data plan option. But whatever. I got fairly lucky, though. Bottom line is that it's a new contract with new terms and a new 2 year term. The terms of the contract are all contained within the four corners of the document, and it is a take it or leave omit situation. It's essentially a contract of adhesion, where one party unilaterally sets the terms and no amendments from the purchasing party will be accepted.
They can and will force you to accept the limited data plan, IF IF IF it's in the contract. Not sure I kept mine.
Anyone got a link to the current fork contract, so I can give it the attorney review. I can then post a definitive answer and possibly more advice on a successful approach to AT&T.
••••••••••••••••••••••••••••••••••••••••••
VICTORIA CONCORDIA CRESCIT
------------> Sent from my Froyolicious Cognitious Cappy . . . Smooth like Arsenal Football Club.

i have my unlimited data plan from when i rewnewed a 2 year contact for the captivate. unlimited text and data. on the family share plan too so its all good. so far no issues.

that sucks you had to go through that. The "unlimited" internet option was still available for me when I got my cappy from the AT&T site when it came out.
I still cringe at the thought that I almost got an iPhone 4.
Ew.

Well at least I know some still have it. I was polite but firm and told them exactly what I wanted. Not even a nibble or a let me see what I can do though. The front line person tried to tell me that the plan wasn't compatible and I didn't even let her finish with that excuse. The second level stuck to "it's policy" and "the system won't let us" even after I pointed out that I could take my line and leave immediately with no penalty. I even asked what I would have to pay to take my other four lines as well. The only thing the supervisor offered was to have another supervisor call me back in 24 - 72 hours. I guess I'll wait for my callback. I'm just surprised that they didn't offer anything to keep a long time customer happy.
I don't even want to leave because I got the captivate working perfectly and customized for me but I can't stand the limits and price bumps that AT&T keeps pushing when other carriers are still offering "unlimited" packages.

I had my full unlimited everything plan for my old phone. I found walmart onlime had the cappy for $89 so I went for it. They called me 4 days later saying i had to change to ome of the lower plans. So I canceled.through the walmart online. Went down to walmart and payed $139 but I was able to keep my everything plan with with unlimited data, unlimited internet, unlimited text and mms. So Everything... I called ATT before doing so to confirm with them. Not sure I would have switched up without it
Sent my Cog'd 2.4.1 FroYo, Darkness Themed, Full of Speed yet Stable as can be Rom that is Snazzy

Uhg. I did this same dance a few months ago. I was promised by several AT&T reps that I could keep my old plan (unlimited data, unlimited text, 200 mms), but someone 'accidentally' deleted it from my account in the process of doing the upgrade. And nobody was able to get it back. After going back and forth for 3 months, they ended up offering to put me on a data unlimited plan and give me a $200 credit for my difficulties.
The _only_ reasons that I stayed with AT&T are that a) most of my friends and family (as well as my company) are on AT&T, and b) it wouldn't end up being any cheaper elsewhere.
If the Droid 2 world phone had been out, I might have very well jumped ship regardless.

I still have it.
When I upgraded to the Captivate, I found out they had left my MediaMax plan in place, even though I used a Samsung Impression for about a month. The AT&T sales rep said that since it was still on my account, I could keep it. I guess that's a rare case of their mistake working in my favor. I hope you get it worked out.

I bought from the store soon after it came out. I asked them if I could keep the unlimited plan and the lady who sold me the phone said yeah. After I paid I double checked with her and she told me some smack about the computer had automatically 'upgaded' me the crappier plan. I nicely reminded her that wanted my old plan and she said she needed her boss to okay it and she wasn't in the store. She said she'd fix it and call me.
She didn't call. After 2 days I called the store and they told me I needed to call the mothership to get it fixed. I was pretty pissed by then so I called the main ATT number and screamed at them until they fixed it.
If it wasn't for my wife wanting her iphone and our decent (old) family plan I'd ditch ATT over this tricky crap they tried to pull.

I ordered online, didn't activate and swapped my sim over.
Of course I had the iphone unlimited plan, not the one you are talking about.

just so you know man, you can get anything from ATT if you are persistent enough. BUT they will NEVER call you back. They're just too busy to call back. They only say that to appease you at the moment.
Ever since I got my first cell phone, I've been with ATT and they've NEVER called me back once. They've been accommodating and what not but you have to call them.

Denied for a second time. I suppose I'll give them one more try in a day or so before looking into jumping ship. Too bad as I just got the captivate to what I would call perfect. Oh well. I suppose I'll be jumping to the Droid X or Evo forum as it doesn't look like the facinate has the dev support that we do and I don't need the hardware keyboard on the epic. Anyone want a captivate?

I'm on a premier acct (Business FAN) and i've never once been hassled about my medianet 200 which I originally signed up on with the SE W810i (also on the 550min familytalk with 3 line limit that isn't offered anymore)
Since they started requiring smartphone specific plans i've upgraded to the blackjack, tilt, fuze, pure, tilt2, captivate. All through the premier online store, 1 year contracts (usually allow upgrading 6-8 months into it with a 1 year contract).
AT&T definitely recognizes the IMEIs properly as I sold the Fuze to a buddy of mine and as soon as he booted it up with his SIM inside, his plan got switched to smartphone data.
One of my other lines purchased the pure with a data block on the account (normally that phone would require data and not be allowed with a data block) 1 year contract for $0.01 shipped, no data plan required at purchase time. Captivate (refurb) was $49.99 shipped on 1 year contract, again no data plan requirements at purchase time.
Somewhere in the system there's a flag that turns on/off this automatic IMEI plan switching, i imagine. Something tied to business accounts/grandfathered accounts would be my guess.

Da_G said:
All through the premier online store
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Crap. I've a premier account as well. I almost went that route, but decided to do it in person instead. Result? I got screwed, and after 7 handoffs to different managers, they "couldn't put my old plan back on" and were "terribly sorry to loose me as a customer, but have no way to readd the plan". I guess I should have just done it on the web like I was first planning to.

yeah, I've done similarly. Also on a large FAN and I've been through a Cingular 3125 -> 8125 -> Tilt -> Fuze -> Captivate and only now has it been a problem. Kind of annoying to be honest as they stick to the party line of "That plan isn't compatible with your phone, no one can put it back." I'm always polite but maybe I shouldn't be. I've mentioned going to a competitor casually to both reps and got no offers either.

Premire here as well. They said I was grandfathered in to the old unlimited data plan

Premier customer for a decade. I've had the mediamax 200 for about 6-7 years. I never had a problem switching phones and keeping my plan (8125, fuze etc). I got the Captivate on Sep 20th. When it was activated (at BB) I got a txt saying a data plan is required with my smartphone and 1 would be added for me if I didn't. I didn't think much of it because the sales rep said I could keep my current plan and the terms for the phone only said that a min $15 data plan was required.
On Nov 9th, I got a txt saying "Did you know a data plan is required for your phone? We have added an appropriate data & msging plan".
Total crap. Currently waiting for my BBB complaint to go through.
Welcome to suck!

mediamax plan?
not sure what the "mediamax" plan is, but I am on the 1200 minutes, unlimited data, and unlimited text/MMS. it was originally the $100 iphone plan back in the day.
I was able to keep it because I was "grandfathered" in from my original iPhone 2G. I kept it through my upgrade to the "pure" (POS WinMo phone) last october. Then when I upgraded to the Cap I had to resign to another "new" contract and shortly realized after the first bill they switched me from the unlimited data to a limited plan. I then proceeded to throw a "****-fit" and called customer service.
I had to talk to quite a few "managers" and gripe at them about cancelling (been a customer for over 5 years) before they gave it back to me. I had the final "best luck" calling at 7am (CST).
When we merged my G/f's account with mine last july she had the plan also but the captivate upgrade actually ended up sticking to her since she didnt originally have the unlimited.
Crappy thing is we are going to probably have to go through it all over again when we upgrade her line...and I really doubt I will be that lucky as when I got it last time they said they are getting EVERYONE off the unlimited- even at&t employees...

9 Months to Go on Contract

Anyone see a way to get a Thunderbolt when I have 9 months to go on my current contract? I realize I could pay full price but not looking to do so. Thanks for any suggestions. My current phone is an amoled incredible.

Add a line? $10. a month.

jdk2 said:
Add a line? $10. a month.
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if you added a line and got the contract pricing wouldn't you also have to sign up for a data plan, which then cannot be removed without breaking the contract and incurring ETFs. then it'd be $10 + $29.99/month......seems buying retail would be better/equivalent to that.
ebay is always an option, but since it's so new it would be quite difficult to get anything much less than retail cost.
i don't know much about it but i've seen mention of early upgrade fees on verizon, maybe you could talk to verizon employees and see if you have any options there. i haven't had much luck with them but people have posted about experiences with verizon people where they are really accommodating and friendly.

sitrucz said:
Anyone see a way to get a Thunderbolt when I have 9 months to go on my current contract? I realize I could pay full price but not looking to do so. Thanks for any suggestions. My current phone is an amoled incredible.
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Back when I got my Droid 1, I was only 12 months into my 2 year contract. VZW let me do an early upgrade but did charge me a $20.00 fee. I recomend you calling *611 from your phone.
good luck !!!

Verizon did the same with me for my tbolt. I was 13 months into contract, they let me upgrade for 2 year contract price + 25.00$
Sent from my ADR6400L using XDA App

Buy retail or try to get an early upgrade...
it is actually really annoying. everyone always wants the latest phones and cannot wait to get them... and then they scramble to find the best way to get them when they still have "x" months left in their contract (x usually being greater than 6, closer to 12).
at that point, why not just get a 1 year contract to begin with. pay the extra $70 for your device up front but then have the freedom and flexibility at 10 months to do as you choose (and be able to get a new device without trying to "work the system" and weasel your way out of a contract or find some fishy way to add another line). you will end up spending more if you do not get a 1 yr contract.
I am a firm believer of this!
*EDIT*: and Verizon does not always allow early upgrades for 2 yr contracts, so you cannot rely on that

bmcclure937 said:
Buy retail or try to get an early upgrade...
it is actually really annoying. everyone always wants the latest phones and cannot wait to get them... and then they scramble to find the best way to get them when they still have "x" months left in their contract (x usually being greater than 6, closer to 12).
at that point, why not just get a 1 year contract to begin with. pay the extra $70 for your device up front but then have the freedom and flexibility at 10 months to do as you choose (and be able to get a new device without trying to "work the system" and weasel your way out of a contract or find some fishy way to add another line). you will end up spending more if you do not get a 1 yr contract.
I am a firm believer of this!
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That, I'm never getting another phone at a two-year contract ever again unless the whole market system changes with it, which i dont see happening.
Regardless, if you are stuck in a contract, do the add a line thing, as with that, you can get the new phone on a new line, then switch it over to a crappy cheap phone that doesn't need a data plan, and disable everything on it, so you're only paying the $10 a month for an extra line.

Russ36363 said:
Regardless, if you are stuck in a contract, do the add a line thing, as with that, you can get the new phone on a new line, then switch it over to a crappy cheap phone that doesn't need a data plan, and disable everything on it, so you're only paying the $10 a month for an extra line.
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maybe i'm not well-versed on verizon's contract terms. are you all sure that the contract doesn't forbid cancelling the data plan? i was basing my knowledge on an experience with at&t more than two years ago, haha. at that time i did the secondary line upgrade to get a new blackberry and at&t's terms were that in order to get an upgrade price it is required to sign up for a data package. the loophole there for me was that the data plan could be cancelled after two months at no cost at all. later on a friend who tried to do the same thing as me could not because at&t changed their policy and would not allow people to remove data plans after two months without an ETF.
is verizon's policy better and either doesn't require a data plan upon upgrade or allows you to remove it immediately after upgrading? (note: i tried to look up verizon's policy on this by going to the site and pretending to be a new customer but it started to ask for payment and personal info before showing me the terms and conditions. it did require me to sign up for a data plan when purchasing a smartphone though) i'm curious to know what the fine details are.

bkiminfinity said:
if you added a line and got the contract pricing wouldn't you also have to sign up for a data plan, which then cannot be removed without breaking the contract and incurring ETFs. then it'd be $10 + $29.99/month......seems buying retail would be better/equivalent to that.
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make sure you have an older dumbphone to transfer your existing line to. then you can drop data to your heart's content.
i have done this twice now, once for x and once for thunderbolt. $10/mo each.

bkiminfinity said:
maybe i'm not well-versed on verizon's contract terms. are you all sure that the contract doesn't forbid cancelling the data plan? i was basing my knowledge on an experience with at&t more than two years ago, haha. at that time i did the secondary line upgrade to get a new blackberry and at&t's terms were that in order to get an upgrade price it is required to sign up for a data package. the loophole there for me was that the data plan could be cancelled after two months at no cost at all. later on a friend who tried to do the same thing as me could not because at&t changed their policy and would not allow people to remove data plans after two months without an ETF.
is verizon's policy better and either doesn't require a data plan upon upgrade or allows you to remove it immediately after upgrading? (note: i tried to look up verizon's policy on this by going to the site and pretending to be a new customer but it started to ask for payment and personal info before showing me the terms and conditions. it did require me to sign up for a data plan when purchasing a smartphone though) i'm curious to know what the fine details are.
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From the experiences I've had and others who've posted about it, the only restriction AFAIK from verizon is that you need a data plan on the line when you activate the phone on that line, so you'd need to add a data plan on the line when a smartphone is activated for it. However, if the phone isn't a smartphone, i've been able to add and remove the data to the line as needed (I've had an old enV phone where theres been a few times where I've needed the data, so I've just turned on the data plan for the two weeks or so, and never gotten charged outside of that, or fees)

Bodero said:
make sure you have an older dumbphone to transfer your existing line to. then you can drop data to your heart's content.
i have done this twice now, once for x and once for thunderbolt. $10/mo each.
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i have an old blackberry pearl flip, does that count? seeing that it is a blackberry i would think it doesn't......
but a follow-up question i have is that is it worth it paying the extra $10/month? price speculation for tbolt: $319 for 1-year contract, add the $10/month for a year = $120 for a total of $439. retail is $599 so you save $160.....as opposed to paying $319 alone and saving $280. i guess for someone with an upgrade available the method of adding a line and then moving the new phone saves you an upgrade and costs $120 more to get the tbolt. so you are paying an extra $120 above the cost of the phone itself to save your upgrade.
makes more sense for someone with no upgrade option then.

But i didn't think it could be just 10 dollars a month. The phones are required to have their own 29.99 data plan
Sent from my ADR6400L using XDA App

Thanks all I'm thinking *611 and see if I'm eligible for that early upgrade and will do the 1 year contract.

Bodero said:
make sure you have an older dumbphone to transfer your existing line to. then you can drop data to your heart's content.
i have done this twice now, once for x and once for thunderbolt. $10/mo each.
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Or call Verizon and tell them you no longer want a phone on that line and they'll put a dummy ESN on it. That's what I did the last time I pulled the add a line and drop it for a discount.

It turns out I'm eligible for the early upgrade on 5/10 of this year which puts me on my incredible for 1 year. My full upgrade is up on 1/10/12. So I guess I'll see what's out there in May. Thanks again.

just keep calling *611 and get someone that is nice. after 4 calls to CS i begged the lady to ask her supervisor to advance my upgrade (from Dec.). I paid the $20.00 fee. good luck.

I found an official document on verizon's FAQs under "Worry Free Guarantee". Easier to get to through google. When I have the link I can post it.
Basically it states that if you are in a two year plan already you will be able to take advantage of one more annual upgrade at discount price or if you so choose wait until your 20th month and get your "New Every Two" credit.
I had to print this sheet and make sure the full url was across the top in order to show it to a verizon rep. He then put a remark under my account stating that I was indeed elgible for an early upgrade. The problem is just with the changes verizon is now implementing.
Sent from my DROID2 GLOBAL using XDA App

I bought my thunderbolt on craigslist for $540. Was a little shady as the guy didn't have the box, but had all the accessories Verizon employee maybe? Just can't imagine how a day old phone is missing the box. Anyway I activated the phone with no issue.

When you guys are paying the $20 or whatever to get the early upgrade, so they just reset your account so that Wirefly/Amazon/etc see you as upgrade eligible, or do you then have to buy the phone from VZW? I'd like to upgrade 4 months early (and have multiple lines to upgrade, so the "new every 2" would only take care of one phone) but I don't want to pay VZW an extra $50/phone if I can avoid it.

They are sadly apparently getting rid of the annual upgrade feature Anyway should you want to go the full retail route I got mine cheapest through VZW at 599.99 vs the 749.99 it seemed to be listed everywhere else. I don't get my annual upgrade which they are still honoring for the time being until July of this year (still can get it should I want to grab another device this summer).
The only reason I could see to upgrade earlier than your annual upgrade date is in the off chance verizon changes the way they do 4G data plans for new 4G phones at that point? Currently they are offering 4G at 3G data prices w/ unlimited data, and they can't suddenly start charging those of us who are on these unlimited plans more or force us to the tiered plan concept... so we'd be grandfathered in sorta like the unlimited data AT&T users are currently. Was the main reason for me jumping the gun and upgrading early at full retail, that and the speeds are amazing.

Wife and I both got FREE Evo 3D's: Sprint deals you may not know about

OK, so I was all geared up to get the disappointing news because I checked at Best Buy and also on my online Sprint account and both said I'd only get $75 off because I got the Evo 4G last year and I'm only "early upgrade" eligible. I'm posting here because I found Sprint running some incredible deals and I knew nothing about them: perhaps this info will save some people money. I had to go to my local Sprint store to find these deals!
DEAL #1 YOU MAY NOT KNOW ABOUT:
I called my local Sprint store and the customer service was astounding! They said that because I'm a Premier Silver member (most people are so you may be too: I was and didn't even know it), I could get the FULL upgrade: Evo 3D for $199. Why? Because Premiere Silver members got 1 yr full upgrades until just recently so they are "grandfathering" that for at least a while. It's 2 year full upgrade now but if you are a Premier Silver member, they're giving us FULL upgrade price. Don't know for how long though and this must be done in a Sprint store AFAIK as it is an "override" they must do.
DEAL #2 YOU MAY NOT KNOW ABOUT:
They also told me that they have buy backs on a LOT of phones so you don't even have to turn in your old Evo 4G! Turn in a crappy old iPhone instead for almost the same money if you have one! We had an old iPhone 3GS and I turned that in and they give you $134.95 for one of those (with 16GB): so I did that and KEPT my Evo 4G. I love my old Evo and it's only a $15 difference to get rid of an iPhone I'll never touch and keep my Evo. My 10 yo daughter is ecstatic: she was using the old (unactivated) iPhone as an iPod and now she gave me $15 difference and she's loving her "new" Evo. I suspect I'm not the only one with an old smartphone laying around: they take lots of them not just Evo 4G's.
DEAL #3 YOU MAY NOT KNOW ABOUT:
My wife's contract was just up with AT&T. She too had an (activated) iPhone 3GS: this was her (only) cell that she used for over a year. She dumped AT&T and got an Evo 3D the same day I did. Why? Because Sprint PAID HER to own one! She got the same $134.95 credit for the iPhone she turned in and here's deal #3: Sprint gives $125 credit just for porting your cell phone number over from another carrier! I don't know how long this deal lasts either but if you keep your number with Sprint for 60 days, you'll automatically get $125 credit on your bill at that time. So for my wife: it was a new Sprint contract for her so the Evo 3D was $199. Subtract the $134.95 that they give you IMMEDIATELY for her old iPhone 3GS and the cost of her Evo 3D is down to $64. Now after 60 days, she gets the $125 credit for porting her number over to Sprint and all tolled, Sprint will have PAID HER 61 bucks to walk out of the Sprint store with a brand new Evo 3D. Even if your contract isn't up with another carrier, that 61 bucks would help pay most/all of the early termination fee if you're maybe 6 months or less from the end of the contract.
DEAL #4 YOU MAY NOT KNOW ABOUT:
Are you a AAA member? Are you a credit union member? Ask at your Sprint store. BOTH of those (and some others I can't remember) get you a 10% discount on your monthly bill!
Hope this helps some people. I had no idea about these deals and if I had bought from BB, Target, or any of the other places, I would have gotten just about squat and I would have probably paid the full $499 minus the $75 "early upgrade" benefit... and my wife would still be using her pathetic iPhone. She's never used an Android phone and just since yesterday... she's happier than a pig in poo with her new Evo 3D. She'll still reveling in the "My God... I could NEVER think of doing this with my iPhone".
I'm BEYOND impressed with the customer care I got at my Sprint store! This is how a customer should be treated! Oh, and the subject of this thread says that my wife and I both got free Evo 3D's because even though I paid $64 for mine after turning in one of the iPhones, her $61 credit that they paid her for walking out with one pretty much makes us even. I think in the end I probably paid a dozen or so dollars more than that actually because you have to pay tax on the full amount... but let's not split hairs.
Happy Evoing.
Mike

huh.Thanks for the info. Too bad i don't get sprint reception out here.

mjshealy said:
huh.Thanks for the info. Too bad i don't get sprint reception out here.
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Which is why I posted this in the Evo 3D forum. It got moved here.
Edit: BTW if you have Verizon service then you have Sprint service because they both roam freely (and seamlessly) on each others networks. That includes both voice and 3G data.
Mike

mikeyxda said:
Which is why I posted this in the Evo 3D forum. It got moved here.
Edit: BTW if you have Verizon service then you have Sprint service because they both roam freely (and seamlessly) on each others networks. That includes both voice and 3G data.
Mike
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You are still charged roaming fees which can be quite large.

America is f#ck*d up.
A deal for a deal for a deal
Reading this makes my plan childsplay. Damn.
Anyway have fun with your phone.
Greetings,
Europe.

Hmm, I could use one of these deals to get an evo 3d
-Posted Using Tapatalk

yousefak said:
You are still charged roaming fees which can be quite large.
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actually no im on sprint premier and i manually loaded the newest verizon prl and ive been preferred system roaming for about 4months now and sprint hasnt said a word or raised my bill a dime. i did this because sprint service isnt the greatest at my house and i could barely get above 500kbp/s and now look at the difference lol.
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now on all sprint stock prls you can roam of verizon, but youll be stuck in 1x land.
however when i loaded the 52299 prl i had full evdo rev a.

wow..interesting deals...I went into a sprint store months ago just browsing before me n the wife now own 2 LG Revo's..anyways..the sales people told me they could enter "special codes" into their system which would save us hundreds..as I re checked at another store and talked to the manager about this..he replied..in about 6 months max when Sprint looks at your application to verify everything..they will see these codes and realize that you dont work for a company discount program type of thing and the codes will deleted..hence you paying just as much as Verizon's family program (yes we now are grandfathered into VZW's unlimited data)...just an FYI incase anyone had one of those deals you could pass up.

yousefak said:
You are still charged roaming fees which can be quite large.
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Click to collapse
You are never charged roaming fees in the U.S. Both Sprint and Verizon roam for free (both cell service and 3G data) on each other's towers. They've been sharing towers for over a year now. We live out in the country and there's a gap in Sprint coverage on the way to my house. I can hold a call easily through the entire area as my phone roams from Sprint to Verizon towers and back to Sprint again. Never notice anything in the call, the call never drops, and you'll never be charged a roaming fee for that.
So unless you throw 4G into the equation (which they don't share, but most of us don't have anyway), being on Sprint is like having the best of both worlds: the coverage of Sprint plus Verizon, with the lower cost of the Sprint contracts.
Mike

yousefak said:
You are still charged roaming fees which can be quite large.
Click to expand...
Click to collapse
Don't know about Verizon but Sprint has included free roaming for years in almost all their plans. I will say this there are roaming limits so don't go overboard but this is very hard to do so I don't worry about it too much. I think the data roaming limit is 300MB even though is says unlimited on my bill. Someone please correct me if I'm mistaken.

dannytill said:
Don't know about Verizon but Sprint has included free roaming for years in almost all their plans. I will say this there are roaming limits so don't go overboard but this is very hard to do so I don't worry about it too much. I think the data roaming limit is 300MB even though is says unlimited on my bill. Someone please correct me if I'm mistaken.
Click to expand...
Click to collapse
You are correct.
Sent from my NS (no it's NOT SNS or GNS)

no it is unlimited ive been roaming of verizon for months now and use aboud 12-18gigs a month and sprint hasnt said a word

My understanding is that the limit is there in case they want to give you the boot. It's kind of arbitrary when they will say enough is enough and tell you to kick rocks. So no they don't charge you I don't think but they reserve the right to show you the door whenever they feel like it.

Sprint sucks
Sent from my Samsung Epic using latest ACS Syndicate rom.

[Q] AT&T Just screwed me over

Welp, AT&T reps [two of them] that I called in to for support assured my I would keep my grandfathered data plan [unlimited from alltel].
One week after this, I was patiently waiting for a text and call [i requested both] to confirm or deny this having been modified on my account because "upgrading" from a 3g phone that already was from AT&T wouldn't allow me to keep my unlimited data in the system.
So i called, of course the base support cant actually do anything [no offense to them, I just think its pointless to call them support when they can't do anything anyways] and after about twenty minutes of complaining I was talking to a floor rep or something like that who informed me my case to have my features fixed had been denied, although marked as completed AND marked that I had been notified...
So two support reps didn't know what they were promising [i do mean promising] and this guy gives me these options.
1)Pick the data plan you wish and we'll change it to that before your next bill comes around.
2)Go to a full new contract with us.
or, 3)Return your phone and the other one [galaxy S 2] and you will get your old features back on the other phones.
----------------------------------------------
Now, My thought is... I traded in my Xperia x10, and blackberry 9300 [this sucks so bad..], Is there some way I can get through past this? I wondered what would happen if they cant manage to track down my two phones [the target i traded these in at i'm sure will lose them sometime in the next 7 days].
Also, My first One X had the bottom of the screen peeling off of it. I got a replacement, but the lady there in target said that they got two of them which makes me wonder how many people got 2x One X's because of sorting/counting mistakes.

Yeah, AT&T data management sucks.
I'm on the 2GB plan for $25 because that's the only thing that is discounted with a corporate discount.
If i were to upgrade to the 3GB for $30, it doesn't qualify any discount. Neither does the unlimited plan.
It makes no sense. Why would they not want me to pay more?
It sucks that you got screwed but AT&T throttles you even with an unlimited plan (5GB for LTE) so 3GB isn't that bad.

TKTAB911 said:
Welp, AT&T reps [two of them] that I called in to for support assured my I would keep my grandfathered data plan [unlimited from alltel].
One week after this, I was patiently waiting for a text and call [i requested both] to confirm or deny this having been modified on my account because "upgrading" from a 3g phone that already was from AT&T wouldn't allow me to keep my unlimited data in the system.
So i called, of course the base support cant actually do anything [no offense to them, I just think its pointless to call them support when they can't do anything anyways] and after about twenty minutes of complaining I was talking to a floor rep or something like that who informed me my case to have my features fixed had been denied, although marked as completed AND marked that I had been notified...
So two support reps didn't know what they were promising [i do mean promising] and this guy gives me these options.
1)Pick the data plan you wish and we'll change it to that before your next bill comes around.
2)Go to a full new contract with us.
or, 3)Return your phone and the other one [galaxy S 2] and you will get your old features back on the other phones.
----------------------------------------------
Now, My thought is... I traded in my Xperia x10, and blackberry 9300 [this sucks so bad..], Is there some way I can get through past this? I wondered what would happen if they cant manage to track down my two phones [the target i traded these in at i'm sure will lose them sometime in the next 7 days].
Also, My first One X had the bottom of the screen peeling off of it. I got a replacement, but the lady there in target said that they got two of them which makes me wonder how many people got 2x One X's because of sorting/counting mistakes.
Click to expand...
Click to collapse
Honestly i never had this problem before, there has been many times when a rep had changed my plan by "accident" i usually just call in and they get an override from the supervisor and i'm good to go..

karan1203 said:
Yeah, AT&T data management sucks.
I'm on the 2GB plan for $25 because that's the only thing that is discounted with a corporate discount.
If i were to upgrade to the 3GB for $30, it doesn't qualify any discount. Neither does the unlimited plan.
It makes no sense. Why would they not want me to pay more?
It sucks that you got screwed but AT&T throttles you even with an unlimited plan (5GB for LTE) so 3GB isn't that bad.
Click to expand...
Click to collapse
I got on an unlimited lte +1500 messages for $29.00 on my plan . Switched from an iPhone 4 and did it online
Sent from my HTC One X using Tapatalk 2

Maybe its just my situation;
Family plan from Alltel.
2 lines, "family choice" plan.
Pretty much blows, I'd have no problem paying twice that [20$ = Unlimited atm] To keep unlimited on this phone :b Ohwell. So much for "upgrading". . .
Besides, I dont think I get throttled... I erm, Hardly get 2 bars anywhere around my house anyways.

Call and tell them you want to know what your cancellation fee is. They'll send you to the retention team. They'll want to know why you want to cancel. Tell them two reps lied to you about the unlimited data carrying over and you're going to switch to Verizon because you can get more data for the same price (VZN is doing their double data for the same price deal). They'll most likely let you keep your unlimited data.
It worked for me to get a upgrade to the One X a year early.

OOOOH i'll try that tomorrow
Thanks ahead of time if it works!!

[Q] Switching from Sprint to Tmobile

Hello XDA,
I am currently on the last month of my contract with Sprint, it ends 7/31/2014. I am currently on a family plan with 2 other lines, 3 total and at the end of July want to take my number from Sprint and move to Tmobile. I have never switched providers before and I am not sure what to expect.
Do I need to wait until 7/31 to actually switch without paying ETFs?
Can I activate my Sprint Nexus 5 on TMobile? It was purchased at Best Buy and was Sprint labeled, but it should be fine for Tmobile with their Sim correct?
Would I need to do anything with Sprint or if I waited until 7/31 can I just visit a Tmobile store and they take care of porting my number and essentially telling Sprint to kick rocks?

Circaflex said:
Hello XDA,
I am currently on the last month of my contract with Sprint, it ends 7/31/2014. I am currently on a family plan with 2 other lines, 3 total and at the end of July want to take my number from Sprint and move to Tmobile. I have never switched providers before and I am not sure what to expect.
Do I need to wait until 7/31 to actually switch without paying ETFs?
Can I activate my Sprint Nexus 5 on TMobile? It was purchased at Best Buy and was Sprint labeled, but it should be fine for Tmobile with their Sim correct?
Would I need to do anything with Sprint or if I waited until 7/31 can I just visit a Tmobile store and they take care of porting my number and essentially telling Sprint to kick rocks?
Click to expand...
Click to collapse
There was some discussion early on that the sprint nexus 5s were different but I believe that was wrong I can look more into it. If you are going to T-Mobile postpaid then the easiest option would be to go in store. When you port your number they say it can take up to 24 hours to be finalized but in my case was about six hours. Keep your sprint account active until the port is complete or you will lose your number. Once the port is complete sprint may cancel your service or give you a new number so call to make sure it's cancelled.
Sent from my Nexus 5 using Tapatalk

Circaflex said:
Hello XDA,
I am currently on the last month of my contract with Sprint, it ends 7/31/2014. I am currently on a family plan with 2 other lines, 3 total and at the end of July want to take my number from Sprint and move to Tmobile. I have never switched providers before and I am not sure what to expect.
Do I need to wait until 7/31 to actually switch without paying ETFs?
Can I activate my Sprint Nexus 5 on TMobile? It was purchased at Best Buy and was Sprint labeled, but it should be fine for Tmobile with their Sim correct?
Would I need to do anything with Sprint or if I waited until 7/31 can I just visit a Tmobile store and they take care of porting my number and essentially telling Sprint to kick rocks?
Click to expand...
Click to collapse
1) You do not have to wait to switch.
2) Probably should look at trading in your Sprint N5 to avoid any CDMA (Sprint) and GSM (T-Mo) issues down the road.
3) You don't need to do anything w/ Sprint. Simply head into T-Mo and let them port and handle from there.

2. Shouldn't be any issue if T-Mobile activates it. Sprint has to activate the CDMA radio differently.
Sent from my Nexus 5 using Tapatalk

tmobile doesn't have to activate it. just put in tmibiles sim card, boot up. if no signal right away, put in tmobiles apn manually. thats it. most likely youll have a signal right away though.

pwrmedia said:
1) You do not have to wait to switch.
2) Probably should look at trading in your Sprint N5 to avoid any CDMA (Sprint) and GSM (T-Mo) issues down the road.
3) You don't need to do anything w/ Sprint. Simply head into T-Mo and let them port and handle from there.
Click to expand...
Click to collapse
So say I do this next week, i would assume I would pay an ETF with sprint if i dont wait right?
I was under the impression the n5 was the same (has all bands) and it shouldnt have a conflict, especially if i factory reset
:good:
Basically my main concern is if i need to wait until the 31st to do this will i lose my number? or do i do this with tmobile a few days before the 31st?
Thank you all for the replies

Circaflex said:
So say I do this next week, i would assume I would pay an ETF with sprint if i dont wait right?
I was under the impression the n5 was the same (has all bands) and it shouldnt have a conflict, especially if i factory reset
:good:
Thank you all for the replies
Click to expand...
Click to collapse
If you do this next week, and your contract isn't up until the end of next month, then they'll cover your ETF (either through reimbursement/credit your t-mo account, not sure how they're handling that these days).
As the other posters mentioned, you SHOULDN'T have any issues if T-Mo activates the phone, but you may want to Google success/fail stories when it comes to taking CDMA-carrier branded phones and activating them on GSM networks.

pwrmedia said:
If you do this next week, and your contract isn't up until the end of next month, then they'll cover your ETF (either through reimbursement/credit your t-mo account, not sure how they're handling that these days).
As the other posters mentioned, you SHOULDN'T have any issues if T-Mo activates the phone, but you may want to Google success/fail stories when it comes to taking CDMA-carrier branded phones and activating them on GSM networks.
Click to expand...
Click to collapse
Yea i read about the etf reimbursement but i believe you have to trade in your current device, which i dont really want to do. My phone isnt branded any different though from what i understand compared to google play store bought n5's

pwrmedia said:
If you do this next week, and your contract isn't up until the end of next month, then they'll cover your ETF (either through reimbursement/credit your t-mo account, not sure how they're handling that these days).
Click to expand...
Click to collapse
This is incorrect. BYOP customers are inelligible for T-Mobile's ETF promotion, it is only for people who buy new phones from T-Mobile and have an old phone to trade in. If he ports his number from Sprint to T-Mobile as much as one second before his contract expires, he'll most definitely be charged an ETF.

BirchBarlow said:
This is incorrect. BYOP customers are inelligible for T-Mobile's ETF promotion, it is only for people who buy new phones from T-Mobile and have an old phone to trade in. If he ports his number from Sprint to T-Mobile as much as one second before his contract expires, he'll most definitely be charged an ETF.
Click to expand...
Click to collapse
So what exactly happens on 8/1 do i no longer have sprint or does it go month to month. How do i keep my number? sorry for the noob questions, been with sprint and only sprint. August 1st do I just walk into tmobile and do it from there? I have no problem waiting, its only a few weeks away otherwise i could pull the quick switch a roo and activate my galaxy s 3 and do the BYOP but its too much hassle and i can just wait but i just dont want to lose my number

Circaflex said:
Yea i read about the etf reimbursement but i believe you have to trade in your current device, which i dont really want to do. My phone isnt branded any different though from what i understand compared to google play store bought n5's
Click to expand...
Click to collapse
You're right, you do have to trade in your phone.
I'd assume that since you're within 30 days of your contract ending w/ Sprint, you're looking @ roughly under $100 in ETFs across your 3 lines (if you're just canceling the one line on the family plan, obviously that's even cheaper). If it makes more sense keeping the phone you have now and paying those fees as opposed to taking advantage of T-Mo's reimbursement and giving up the phone, that may be the better deal for you.
I left VZW in January of this year w/ 8 months left to go, and paid my ETFs up front, picking up a N5 from them rather than letting them trade my HTC One since they valued it so low. Sold the One on Craigslist for 2x what T-Mo wanted and essentially recouped my ETFs and the first two months of my T-Mo bills.
I'd say hang onto what you've got since you don't have high ETFs.

pwrmedia said:
You're right, you do have to trade in your phone.
I'd assume that since you're within 30 days of your contract ending w/ Sprint, you're looking @ roughly under $100 in ETFs across your 3 lines (if you're just canceling the one line on the family plan, obviously that's even cheaper). If it makes more sense keeping the phone you have now and paying those fees as opposed to taking advantage of T-Mo's reimbursement and giving up the phone, that may be the better deal for you.
I left VZW in January of this year w/ 8 months left to go, and paid my ETFs up front, picking up a N5 from them rather than letting them trade my HTC One since they valued it so low. Sold the One on Craigslist for 2x what T-Mo wanted and essentially recouped my ETFs and the first two months of my T-Mo bills.
I'd say hang onto what you've got since you don't have high ETFs.
Click to expand...
Click to collapse
yea it would be a single line off the family plan

So i think i found my answer, all the contract does is limit me from taking my number to another provider without paying an ETF fee. Once it ends it will go month to month unless i sign another two year agreement, 8/1 is my best opportunity to go into TMobile and have them port my number and setup service with them without paying an ETF fee.
I found a chart with the ETF fees, for 1 month of service remaining on "advanced" devices I would have to pay $100 bucks. I think ill wait until 8/1 and kick sprint to the curb.
Thanks to you all for putting up with my nonsense today :good:

Good call. Wait it out and keep your phone. You will never look back once your on T-Mobile!
Sent from my Nexus 5 using Tapatalk

So I finally made the switch, did not want to pay the $100 bucks for leaving a month early so my contract with sprint was completed on 7/31 and that same day I went over to tmobile and the process took about 15 minutes, mostly me waiting for sprint 3g to pull up my account details as I forgot to bring my account number with me. about 5 hours later the number was ported over and so far I love it. I get LTE at home where I got no service with sprint, not even 3g. Most of my usual areas where it was slow 3g are now on LTE, LTE spots are actual LTE. Sprint would give me on great signal maybe 10 Mbps, on tmobile i am consistently hitting 40+ and even hitting 50 in most of my areas. Good riddance Sprint, should've ditched you long ago.
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Circaflex said:
So I finally made the switch, did not want to pay the $100 bucks for leaving a month early so my contract with sprint was completed on 7/31 and that same day I went over to tmobile and the process took about 15 minutes, mostly me waiting for sprint 3g to pull up my account details as I forgot to bring my account number with me. about 5 hours later the number was ported over and so far I love it. I get LTE at home where I got no service with sprint, not even 3g. Most of my usual areas where it was slow 3g are now on LTE, LTE spots are actual LTE. Sprint would give me on great signal maybe 10 Mbps, on tmobile i am consistently hitting 40+ and even hitting 50 in most of my areas. Good riddance Sprint, should've ditched you long ago.
Click to expand...
Click to collapse
love to read happy endings

Were you able to use your sprint nexus 5 on the tmobile network then?

orb360 said:
Were you able to use your sprint nexus 5 on the tmobile network then?
Click to expand...
Click to collapse
yea, anybody can. all you need to do is pop in an lte enabked tmobile sim. you dont need to call them and set it up for your device to work, like sprint.

Sim card and new Nexus 5 in the mail in route to mi casa. Missed my N5 so much. Ha. Bye bye Sprint.

Happy to see T-Mobile is working for you. I been using it for years; so far it has never disappointed me.