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As the title says, has anyone had success in getting AT&T to let them keep their mediamax plan? I have been using the mediamax 200 plan, unlimited data and 200 messages, since 2005 through several smartphones and have been using my captivate out of contract for over three months. Last night they decided to switch me to datapro and 200 messages, a $10/month increase and less service. I've already spoken to cs and one supervisor, another is supposed to call me. So far they're sticking to "it's AT&T policy...." even though I'm maintaining a family plan of five and have been a customer since the days of bell south and cingular.
Up until I got my Captivate, I was also a MediaMax customer. Absolutely loved it. But, I was forced to "upgrade" when I got the Captivate at the discounted rate. However, they don't have the authority to just change your plan unless you authorize it, AFAIK. Keep at it and force them to reinstate your original plan.
I have been two years now with the MediaMax plan with 200 msg's, whitout any problems!! I just upgrade my phone to a Captivate last month!! and I just leave the plan as It was! Thy don't touch it!! And for they touch the plan they need to be autorized by you first.
I got them to let me keep my plan -- Unlimited data with 1500 texts. And I think that my mms is unlimited through data plan.
Anyway, I got my Cappy through the AT&T website -- which may make a difference. I wanted to make sure I purchased it at the $150 rate, where I was comfortable enough that I'd be able to keep my plan, which was hugely important to me -- at the expense of the $100 I could have save through Amazon deal offered by AT&T. I did NOT pull the trigger at Amazon after going almost fully through the signup process, just to see what data plans and terms were offered. Amazon only offered a few "new" data plan choices -- all limited. NO unlimited data plan offer at all, and NO offer of keeping current data plan. So, over to AT&T I went, because I was just too anxious to get my new Cappy. Or course, it's all xda's fault.
AT&T website did have a keep your current plan option, but I couldn't select it for some reason -- software glitch on their end. In any case, it gave me a firm footing from which to make my demand to keep my unlimited data plan.
I bought the phone went through the entire process with AT&T checkout . . . Then made the call to AT&T almost immediately after getting my confirmation on the Cappuccino order and new 2 year contract setup. I came from the annoyed/angry angle, polite but with clear worry in my voice -- but always coming with assurance (never dropped the Lawyer Bomb, but acted like it).
No resistance at all. In fact, the guy could not accommodate me fast enough. He wad really nice, too, but I even made him stutter twice while adressing my specific annoyance with the AT&T website contract renewal process, and how alarmed I was that I could not select the lost valuable option to me in terms of my new Cappy purchase -- keeping my unlimited data plan.
Maybe it was partly due to the fact that their own website had the keep your current data plan option. But whatever. I got fairly lucky, though. Bottom line is that it's a new contract with new terms and a new 2 year term. The terms of the contract are all contained within the four corners of the document, and it is a take it or leave omit situation. It's essentially a contract of adhesion, where one party unilaterally sets the terms and no amendments from the purchasing party will be accepted.
They can and will force you to accept the limited data plan, IF IF IF it's in the contract. Not sure I kept mine.
Anyone got a link to the current fork contract, so I can give it the attorney review. I can then post a definitive answer and possibly more advice on a successful approach to AT&T.
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VICTORIA CONCORDIA CRESCIT
------------> Sent from my Froyolicious Cognitious Cappy . . . Smooth like Arsenal Football Club.
i have my unlimited data plan from when i rewnewed a 2 year contact for the captivate. unlimited text and data. on the family share plan too so its all good. so far no issues.
that sucks you had to go through that. The "unlimited" internet option was still available for me when I got my cappy from the AT&T site when it came out.
I still cringe at the thought that I almost got an iPhone 4.
Ew.
Well at least I know some still have it. I was polite but firm and told them exactly what I wanted. Not even a nibble or a let me see what I can do though. The front line person tried to tell me that the plan wasn't compatible and I didn't even let her finish with that excuse. The second level stuck to "it's policy" and "the system won't let us" even after I pointed out that I could take my line and leave immediately with no penalty. I even asked what I would have to pay to take my other four lines as well. The only thing the supervisor offered was to have another supervisor call me back in 24 - 72 hours. I guess I'll wait for my callback. I'm just surprised that they didn't offer anything to keep a long time customer happy.
I don't even want to leave because I got the captivate working perfectly and customized for me but I can't stand the limits and price bumps that AT&T keeps pushing when other carriers are still offering "unlimited" packages.
I had my full unlimited everything plan for my old phone. I found walmart onlime had the cappy for $89 so I went for it. They called me 4 days later saying i had to change to ome of the lower plans. So I canceled.through the walmart online. Went down to walmart and payed $139 but I was able to keep my everything plan with with unlimited data, unlimited internet, unlimited text and mms. So Everything... I called ATT before doing so to confirm with them. Not sure I would have switched up without it
Sent my Cog'd 2.4.1 FroYo, Darkness Themed, Full of Speed yet Stable as can be Rom that is Snazzy
Uhg. I did this same dance a few months ago. I was promised by several AT&T reps that I could keep my old plan (unlimited data, unlimited text, 200 mms), but someone 'accidentally' deleted it from my account in the process of doing the upgrade. And nobody was able to get it back. After going back and forth for 3 months, they ended up offering to put me on a data unlimited plan and give me a $200 credit for my difficulties.
The _only_ reasons that I stayed with AT&T are that a) most of my friends and family (as well as my company) are on AT&T, and b) it wouldn't end up being any cheaper elsewhere.
If the Droid 2 world phone had been out, I might have very well jumped ship regardless.
I still have it.
When I upgraded to the Captivate, I found out they had left my MediaMax plan in place, even though I used a Samsung Impression for about a month. The AT&T sales rep said that since it was still on my account, I could keep it. I guess that's a rare case of their mistake working in my favor. I hope you get it worked out.
I bought from the store soon after it came out. I asked them if I could keep the unlimited plan and the lady who sold me the phone said yeah. After I paid I double checked with her and she told me some smack about the computer had automatically 'upgaded' me the crappier plan. I nicely reminded her that wanted my old plan and she said she needed her boss to okay it and she wasn't in the store. She said she'd fix it and call me.
She didn't call. After 2 days I called the store and they told me I needed to call the mothership to get it fixed. I was pretty pissed by then so I called the main ATT number and screamed at them until they fixed it.
If it wasn't for my wife wanting her iphone and our decent (old) family plan I'd ditch ATT over this tricky crap they tried to pull.
I ordered online, didn't activate and swapped my sim over.
Of course I had the iphone unlimited plan, not the one you are talking about.
just so you know man, you can get anything from ATT if you are persistent enough. BUT they will NEVER call you back. They're just too busy to call back. They only say that to appease you at the moment.
Ever since I got my first cell phone, I've been with ATT and they've NEVER called me back once. They've been accommodating and what not but you have to call them.
Denied for a second time. I suppose I'll give them one more try in a day or so before looking into jumping ship. Too bad as I just got the captivate to what I would call perfect. Oh well. I suppose I'll be jumping to the Droid X or Evo forum as it doesn't look like the facinate has the dev support that we do and I don't need the hardware keyboard on the epic. Anyone want a captivate?
I'm on a premier acct (Business FAN) and i've never once been hassled about my medianet 200 which I originally signed up on with the SE W810i (also on the 550min familytalk with 3 line limit that isn't offered anymore)
Since they started requiring smartphone specific plans i've upgraded to the blackjack, tilt, fuze, pure, tilt2, captivate. All through the premier online store, 1 year contracts (usually allow upgrading 6-8 months into it with a 1 year contract).
AT&T definitely recognizes the IMEIs properly as I sold the Fuze to a buddy of mine and as soon as he booted it up with his SIM inside, his plan got switched to smartphone data.
One of my other lines purchased the pure with a data block on the account (normally that phone would require data and not be allowed with a data block) 1 year contract for $0.01 shipped, no data plan required at purchase time. Captivate (refurb) was $49.99 shipped on 1 year contract, again no data plan requirements at purchase time.
Somewhere in the system there's a flag that turns on/off this automatic IMEI plan switching, i imagine. Something tied to business accounts/grandfathered accounts would be my guess.
Da_G said:
All through the premier online store
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Crap. I've a premier account as well. I almost went that route, but decided to do it in person instead. Result? I got screwed, and after 7 handoffs to different managers, they "couldn't put my old plan back on" and were "terribly sorry to loose me as a customer, but have no way to readd the plan". I guess I should have just done it on the web like I was first planning to.
yeah, I've done similarly. Also on a large FAN and I've been through a Cingular 3125 -> 8125 -> Tilt -> Fuze -> Captivate and only now has it been a problem. Kind of annoying to be honest as they stick to the party line of "That plan isn't compatible with your phone, no one can put it back." I'm always polite but maybe I shouldn't be. I've mentioned going to a competitor casually to both reps and got no offers either.
Premire here as well. They said I was grandfathered in to the old unlimited data plan
Premier customer for a decade. I've had the mediamax 200 for about 6-7 years. I never had a problem switching phones and keeping my plan (8125, fuze etc). I got the Captivate on Sep 20th. When it was activated (at BB) I got a txt saying a data plan is required with my smartphone and 1 would be added for me if I didn't. I didn't think much of it because the sales rep said I could keep my current plan and the terms for the phone only said that a min $15 data plan was required.
On Nov 9th, I got a txt saying "Did you know a data plan is required for your phone? We have added an appropriate data & msging plan".
Total crap. Currently waiting for my BBB complaint to go through.
Welcome to suck!
mediamax plan?
not sure what the "mediamax" plan is, but I am on the 1200 minutes, unlimited data, and unlimited text/MMS. it was originally the $100 iphone plan back in the day.
I was able to keep it because I was "grandfathered" in from my original iPhone 2G. I kept it through my upgrade to the "pure" (POS WinMo phone) last october. Then when I upgraded to the Cap I had to resign to another "new" contract and shortly realized after the first bill they switched me from the unlimited data to a limited plan. I then proceeded to throw a "****-fit" and called customer service.
I had to talk to quite a few "managers" and gripe at them about cancelling (been a customer for over 5 years) before they gave it back to me. I had the final "best luck" calling at 7am (CST).
When we merged my G/f's account with mine last july she had the plan also but the captivate upgrade actually ended up sticking to her since she didnt originally have the unlimited.
Crappy thing is we are going to probably have to go through it all over again when we upgrade her line...and I really doubt I will be that lucky as when I got it last time they said they are getting EVERYONE off the unlimited- even at&t employees...
Hi all,
If my question is not in the appropriate forum please move it. I can also see this question in the general section.
Situation & Question below:
Today AT&T just changed my unlimited media net data plan ($15) to the 2gb capped data pro2 plan ($25). When I first signed up for AT&T over a year ago I got the unlimited medianet plan with a normal 3g flip phone. I quickly took the 3g sim from the flip phone and began using my medianet dataplan with an Xperia x1 smartphone. Last March I replaced the Xperia x1 with an AT&T branded Backflip I purchased off of ebay. Since the beginning of my plan I have had no problems with using the medianet dataplan with my smartphones. Even when AT&T changed their data plans this summer I assumed I would be "grandfathered" in with my current plan.
Since AT&T changed my plan am I able to leave AT&T without suffering an ETF or is it within my contract that AT&T can make a change and not allow me to opt out if they notice a "mistake" on my account?
Also, how exactly would you suggest going about it if I can use this as an excuse to break my contract. I've read several articles online about it, but I would appreciate any extra experience.
1. I know I was kind of abusing a loop hole, so please spare me the lecture.
2. The 2gb plan won't work for me because I tether my netbook to my phone at least twice a day on a 1 hour train ride. (I usually use 1.5-3GB a month)
Thanks in advanced.
You might be able to get your unlimited plan back if you complain to an AT&T rep about the change of terms of service. But I suspect they finally caught on to your tethering
Dropped from my smoking fast Captivate (Darky's Raw Steel v3.0)
I got that text msg also on the 21st. It looks like tethering has nothing to do with it since I didn't even bother to tether. I see some folks are able to get their grandfathered plans back and some can't. It is up to the service rep. As soon as I find a couple of hours to call ATT service, I will be trying to get my grandfathered data plan back.
Good luck on your try.
I was a QA Supervisor in a call center with Cingular and then AT&T for years.
First thing, anytime you change phones you need to call AT&T and change the IMEI number on that line number. If you do not do this, you can have problems with your service and it CAN cause problems with billing some of the time. Not saying that has ANYTHING to do with your current issue, I'm just sharing that information with you. People think they can just jump the SIM card from one phone to the next without an issue but it CAN cause a problem. AGAIN, not saying that has ANYTHING to do with your problem and this is just a SIDE NOTE.
As far as you trying to get out of your contract without an ETF, it is not going to happen. AT&T reserves the right to change your service at anytime. This is the policy with 98% of companies these days. NOW, depending on where you are in your contract, you could be subject to a lower ETF here. I know that AT&T raised the ETF a few months ago but as it has always been, the farther along you are in your contract, the lower the fee will be. I would call them and ask how much the ETF would be right now. Also get the ETF for each month for the next say, 6 months. (just looked back at your post again and noticed that you have had service for over a year now). Since you are over one year into your contract, you MIGHT be able to get something out of this if you do not want to cancel and just pay the lower fee. Get a supervisor on the phone and BE NICE. Do NOT try to quote any laws, policies or TOS to the person you speak to. You do not work for AT&T, THEY DO. Just let them know that you are not happy with the new data plan and have been looking into changing to a different company so that you can use the unlimited data. I myself have the unlimited data plan and it is still on $15 a month. I've had it for over 3 years and have upgraded within that time. All of the phones on my account have the unlimited data @ $15 a month and all have been upgraded while using the plan. I have a feeling that they got you because of the tethering OR you have somehow allowed this change to happen while on the phone with one of the CSRs. I've seen where plans have been changed on accounts and the customer was on the phone when it happened and agreed to it. I've also seen these same customers call back later and claim they never agreed to anything. It is VERY easy to get lost in the conversation with some of these CSRs and have things changed on your account, not saying it is right for them to do , just saying it happens.
Talk to a supervisor and go from there with it. Make sure you let him know you have had the UDP for the life of the account and without it, you will be looking at a different company. He will check your account and see when, why and how the plan was changed and he MIGHT allow you to have it back. AT&T is not in the business of losing customers, use that to get what you want. Just remember, BE NICE and do not try to act like you know more than the person you are talking to (i don't care if you're talking to one of the idiots on the call floor)
You cancel your service, you are going to pay an ETF. There is no way around that. Like I said, you are far along in your contract so it will not cost you as much. I believe there is at least one company out there right now that will pay your ETF with AT&T if you switch service and use them. I can't remember which company it is but you can google search or call the different companies and ask just ask well as I can.
thanks for the great reply. I myself don't want to leave, I am going to call them to get my grandfathered data plan back if I can. I usually do call them to change the IMEI but just plum forgot to with this phone.
Thanks again
jumpdawg said:
thanks for the great reply. I myself don't want to leave, I am going to call them to get my grandfathered data plan back if I can. I usually do call them to change the IMEI but just plum forgot to with this phone.
Thanks again
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You could have told me you also worked for them before I typed all of that to you as if I was talking to a rookie..lmfaooooooo I got your PM
Hope you get everything worked up man...but again..lmfaooooooo. You got me good on that one
jagpoag
Your info is on the spot for anyone reading this. I followed it to a tee and I now have my old dataplan back. So your post was not wasted on me. It had all the info I needed to get my plan back. It took no where near two hours (actually only about 20 minutes). CSR was pleasent and knew exactly what to do.
Thanks again
I just learned tonight that as of Thursday, 3 days from now, 4G data plans will be capped.
The new cap will be 5GB. Pricing overage is not specified just yet, I would assume the standard $10/GB overage.
This is for any NEW customers and any upgrades done AFTER this day. Anyone who already has a TBolt is grandfathered in (myself included). Spread the word, and let your friends/family know should they need a truly unlimited plan.
I would expect an announcement tomorrow sometime. Just wanted to let you guys know.
And the gospel has spoke. I am grandfathered young skywalker.
fillyo said:
And the gospel has spoke. I am grandfathered young skywalker.
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The unlimited data is strong with this one...
Sent from my ADR6400L using XDA App
This is the reason I upgraded immediately, even if it required paying full retail
My business rep has also told me that people getting 4G data plans better do it now, before it changes. He did not tell me this Thursday, but his feeling was no more than 30 days after the TB was released. He also told me there's no guarantee anyone on the unlim plans will be grandfathered.
This is what I was afraid of.. glad I JUST got mine lol
I knew the unlimited 4G data wouldn't last until the Droid Bionic. Glad I have my Thunderbolt.
i am in the door but i still am going to sell TB when bionic comes out
rajuabju said:
My business rep has also told me that people getting 4G data plans better do it now, before it changes. He did not tell me this Thursday, but his feeling was no more than 30 days after the TB was released. He also told me there's no guarantee anyone on the unlim plans will be grandfathered.
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There would be lots of trouble for not grandfathering people already up and running on unlimited 4G data plans. If it isn't in the contract they can't suddenly put it into the contract. Additionally as the TB currently offers no built in mechanism to turn off 4G for those who got it under the concept of it having unlimited data would have to be offered the option to return their phones, etc... Seriously it'd be a PR nightmare/huge trouble for VZW to not grandfather people in, its the same reason AT&T did it for people who already had unlimited plans when they moved to a tiered system.
javawolfpack said:
There would be lots of trouble for not grandfathering people already up and running on unlimited 4G data plans. If it isn't in the contract they can't suddenly put it into the contract.
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That was my thought to it also. Cant change my contract just bc they want to. Thats why we have contracts, to lock things in place
So what happens when we want to move onto another 4g device? Are they going to allow us to transfer our 4g plan to the new device and retain our unlimited? I'd imagine since the LTE sim is swappable.. we can probably just pop it into another device and keep unlimited..
Any thoughts?
Wow I just signed up for Verizon today and got the Thunderbolt I signed up for the Unlimited plan looks like its a good thing I did seeing this tonight
So glad I bought my Tbird on release day.
So pissed that Verizon would do this. After the gov't sat on their hands and made them go either unlimited or 5GB (not "5GB unlimited") in years past, their CDMA based data plans have been unlimited ever since. REALLY unlimited. Unless you're in the 95th percentile. Maybe.
But now they're going the way of the greedy [email protected]#[email protected]#%(^#$^$$%#$$ at AT&T? What happened to the carrier that was both reliable-thanks-CDMA and consumer-friendly-thanks-Sprint, in the same package?
Major regression. Very unhappy. I'm glad I have grandfathered, but I wonder if I will be forced over to a 5GB plan in two years when my contract expires.
Can we get some sort of confirmation to this rumor?
I'm glad I became a Verizon customer this past Sunday. I was with T-Mobile till the news broke out. I refuse to give AT&T any of my money!
Anyway, I'm glad I made this move. The Thunderbolt is crazy fast, and I'm very happy with it. Oh, only 1 thing I did hate.... My battery died after 3 hours of being fully charged.
Diversion said:
So what happens when we want to move onto another 4g device? Are they going to allow us to transfer our 4g plan to the new device and retain our unlimited? I'd imagine since the LTE sim is swappable.. we can probably just pop it into another device and keep unlimited..
Any thoughts?
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I'd think that switching devices isn't an issue. Take AT&T they only forced people to tiered if they change out of the unlimited data plan. As their entry level tiered was priced at like $15/mo vs $30 so some people who didn't use much data chose to do that but never could get unlimited again. Also for developers and the like switching between devices for testing on Verizon it seems to require switching a phone ID and activating that device, but I assume with 4G the sim card would only need to be moved? I'm unsure as to how that works, but I'll likely need to move between my TB, which arrives tomorrow, and my Incredible for development purposes. So I'm sure I'll figure out the details soon.
Can we get some sort of confirmation to this rumor?
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I assume until Verizon makes an official statement it'll remain a rumor. Regardless, sooner than I've been hearing. I'd heard tiered by the summer. But suppose a test run for a week might be enough to see what kind of saturation to expect network wise. But think before the bionics release would be a reasonable guess. But well wish it wasn't headed that way. Think the approach of I think sprint just charging an additional $10/mo if you want 4G isn't a bad business model. Plus the users who get these phones and barely use any data would likely offset from those who do...
javawolfpack said:
I'd think that switching devices isn't an issue. Take AT&T they only forced people to tiered if they change out of the unlimited data plan. As their entry level tiered was priced at like $15/mo vs $30 so some people who didn't use much data chose to do that but never could get unlimited again. Also for developers and the like switching between devices for testing on Verizon it seems to require switching a phone ID and activating that device, but I assume with 4G the sim card would only need to be moved? I'm unsure as to how that works, but I'll likely need to move between my TB, which arrives tomorrow, and my Incredible for development purposes. So I'm sure I'll figure out the details soon.
I assume until Verizon makes an official statement it'll remain a rumor. Regardless, sooner than I've been hearing. I'd heard tiered by the summer. But suppose a test run for a week might be enough to see what kind of saturation to expect network wise. But think before the bionics release would be a reasonable guess. But well wish it wasn't headed that way. Think the approach of I think sprint just charging an additional $10/mo if you want 4G isn't a bad business model. Plus the users who get these phones and barely use any data would likely offset from those who do...
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after testing lte i would pay $10 a month more for it.
My Verizon Rep is allowing me to upgrade early, but pay Verizon price for the phone. But my upgrade is the 29th of March. So if I can, I would wait and grab from Amazon. So until some sort of verification somewhere I'll wait. They won't do a surprise change would they?
Philosophre said:
My Verizon Rep is allowing me to upgrade early, but pay Verizon price for the phone. But my upgrade is the 29th of March. So if I can, I would wait and grab from Amazon. So until some sort of verification somewhere I'll wait. They won't do a surprise change would they?
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Don't think for a minute that they won't do a surprise change! The legalese you click / sign through when you're becoming a customer says they can change any part of any of your terms at any time with or without notice, basically they can decide that it's $1,000 per byte and that's just tough luck for you. Of course they would probably get sued for being unreasonable, but you see my point. The act of changing the deal on a dime is not illegal because you agreed to let them.
And if you aren't even a Verizon Unlimited Smartphone Data Plan customer at all right now, they have even less obligation to you, because you aren't a customer, and you have no chance of being grandfathered.
allquixotic said:
Don't think for a minute that they won't do a surprise change! The legalese you click / sign through when you're becoming a customer says they can change any part of any of your terms at any time with or without notice, basically they can decide that it's $1,000 per byte and that's just tough luck for you. Of course they would probably get sued for being unreasonable, but you see my point. The act of changing the deal on a dime is not illegal because you agreed to let them.
And if you aren't even a Verizon Unlimited Smartphone Data Plan customer at all right now, they have even less obligation to you, because you aren't a customer, and you have no chance of being grandfathered.
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this was my understanding. Even if they have a contract with you, they can still change it, but it then gives you an option, you bend over and take the changes, or you can leave with no ETF.
Also if they are not going to grandfather people in, then I will be returning my phone within the 30 days and going with another carrier. I like their coverage and LTE is crazy, but a 5GB cap on internet speeds this fast? you'll be hitting cap in a week.
I am hoping that the whole deal between AT&T and T-Mobile becoming one company makes them change their mind, or at least rethink the data plans.
I really just needed to vent , maybe get some views also .
Does any one feel like the current trend in verizon is really disturbing ?
Here are my issues :
1- They of course took away unlimited and then they take away eligibility to keep it when upgrading ( unlike At&t I think which allows their customers to keep the unlimited with upgrade and Tmobile which allows unlimited for an added fee ).
2- They are forcing manufacturers to lock bootlaoders , and take away SD card space, to cause us to use more data . Example the DNA( only the verizon version does not have expanded storage capability) and now the removal of the 32 gb version of Galaxy S3
3- None of the new devices have the capability of surf and talk on 3g like the t-bolt, rezound and the S3. The note 2 and the DNA both lost that feature . Seems to me like that is going backwards.
additional fees for locking bootloaders are being implemented and future complete removal unlimited data plans, rumors I know, but even more disturbing.
I am really starting to get bothered by their current practices. I feel like we are losing more and more freedoms and privileges while the rest of the world is getting more ( the case of the DNA getting the better version )
I am not sure what to accomplish by this thread, I am interested to see if this is really bothering any one else as much as it does with me, to the point of thinking about going to another company.
I still have the unlimited , as i am grandfathered into it , but i am really thinking about ditching verizon if they get rid of unlimited completely. Before that even, only one line left in my family plan is under contract till august. I am seriously debating leaving the company all together because of their practices
Done raving and ranting.
Not to be rude but, if you don't like the service you get for your money then youshould switch. If you aren't happy it really doesn't matter what any random internet people think.
I'm right there with you on not liking the way they are headed. My wife and I have lines we got on her sister's family plan before they did away with unlimited data, so we're here for a while, and I like the service we're getting. We also got GS3's and are on contract for a few years with our affordable data plans. When that expires, though, I'm anticipating leaving.
We'll have to see where everything stands, but if I was a new potential customer, I'd definitely go with a Nexus 4 on a prepaid network instead of Verizon.
Yes they are getting quite ridiculous. But, when you really think about it, havent they always been like this, moreso than the other carriers?
Just curious, what kind of stuff have you been hearing about completely doing away with unlimited? Still have mine through a family plan. Never gonna give it up if I can help it.
Not that I don't agree with a lot of what your saying but AT&T allows you to keep their unlimited data when upgrading because it then has a cap of 5GB before they throttle you. If I had too choose between the two, I'd rather keep Verizon here since we at least still have true unlimited.
Sent from my SCH-I535 using xda app-developers app
bobloblaw1 said:
Not to be rude but, if you don't like the service you get for your money then youshould switch. If you aren't happy it really doesn't matter what any random internet people think.
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I know it comes down to me, i wanted to see other people's point of view
xderiwx said:
Yes they are getting quite ridiculous. But, when you really think about it, havent they always been like this, moreso than the other carriers?
Just curious, what kind of stuff have you been hearing about completely doing away with unlimited? Still have mine through a family plan. Never gonna give it up if I can help it.
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Rumors are two folds, eventually every one will be done with contract that obliged verizon to keep unlimited and then you will be going month to month ( if you decide to keep unlimited and pay full price for your device) . This is about to happen by this summer I think when you calculate the last bit of customers that were able to keep their unlimited and upgrade forcing verizon into a contract ( those who pre ordered the gsIII) . After that they can pretty much force all the month to month grandfathers to chose a tiered plan.
This is why I am very hesitant to pay a full price for a phone, they are being really unpredictable, I would hate to pay full price for a phone only to be forced into a teired plan, and with their trac record, they come up with something new every day.
rpz3.14 said:
I'm right there with you on not liking the way they are headed. My wife and I have lines we got on her sister's family plan before they did away with unlimited data, so we're here for a while, and I like the service we're getting. We also got GS3's and are on contract for a few years with our affordable data plans. When that expires, though, I'm anticipating leaving.
We'll have to see where everything stands, but if I was a new potential customer, I'd definitely go with a Nexus 4 on a prepaid network instead of Verizon.
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You know You are absolutely correct, even google pulled their line out of verizon.
Does any one know how does Tmobile fair on Long island NY , or in general? Do you guys think its worth the switch
i kept my unlimited plan after altering my plan last week.
had to fight for it, but i kept it.
jmichaels1982 said:
I really just needed to vent , maybe get some views also .
Does any one feel like the current trend in verizon is really disturbing ?
Here are my issues :
1- They of course took away unlimited and then they take away eligibility to keep it when upgrading ( unlike At&t I think which allows their customers to keep the unlimited with upgrade and Tmobile which allows unlimited for an added fee ).
2- They are forcing manufacturers to lock bootlaoders , and take away SD card space, to cause us to use more data . Example the DNA( only the verizon version does not have expanded storage capability) and now the removal of the 32 gb version of Galaxy S3
3- None of the new devices have the capability of surf and talk on 3g like the t-bolt, rezound and the S3. The note 2 and the DNA both lost that feature . Seems to me like that is going backwards.
additional fees for locking bootloaders are being implemented and future complete removal unlimited data plans, rumors I know, but even more disturbing.
I am really starting to get bothered by their current practices. I feel like we are losing more and more freedoms and privileges while the rest of the world is getting more ( the case of the DNA getting the better version )
I am not sure what to accomplish by this thread, I am interested to see if this is really bothering any one else as much as it does with me, to the point of thinking about going to another company.
I still have the unlimited , as i am grandfathered into it , but i am really thinking about ditching verizon if they get rid of unlimited completely. Before that even, only one line left in my family plan is under contract till august. I am seriously debating leaving the company all together because of their practices
Done raving and ranting.
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Their executive relations team is pissing and that's very difficult to do. I called complaining about how I've received phone after phone through the CLN program have either been broken or not up to date with software. One exec assured me that they're up to the quality they guarantee. When I call in saying that I have video proof of receiving this current Galaxy S III with a physical defect and that it was behind by two updates, they failed to return my calls and sent me a letter detailing how many CLNR devices they've sent saying that they had gone above and beyond expectations to help me and I could cancel before February 7th without having to pay an ETF if I wasn't happy. They've failed to return several of my phone calls and I'm ready to contact the BBB/FCC over this. Someone needs to start taking Verizon down a peg or two. Sure, they get fined 1-2 million dollars but not like it matters when that's change to them.
---------- Post added at 05:22 PM ---------- Previous post was at 05:15 PM ----------
nosympathy said:
Not that I don't agree with a lot of what your saying but AT&T allows you to keep their unlimited data when upgrading because it then has a cap of 5GB before they throttle you. If I had too choose between the two, I'd rather keep Verizon here since we at least still have true unlimited.
Sent from my SCH-I535 using xda app-developers app
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This is true/false. Verizon throttles 3G during peak hours but not 4G. Source: Personal experience lol. Still, sad that my throttled 3G is faster than Sprint's "unlimited" 3G. I'll pull around 800kbp/s while throttled while my Sprint friends get 400-500kpb/s.
TXI Kaze said:
Their executive relations team is pissing and that's very difficult to do. I called complaining about how I've received phone after phone through the CLN program have either been broken or not up to date with software. One exec assured me that they're up to the quality they guarantee. When I call in saying that I have video proof of receiving this current Galaxy S III with a physical defect and that it was behind by two updates, they failed to return my calls and sent me a letter detailing how many CLNR devices they've sent saying that they had gone above and beyond expectations to help me and I could cancel before February 7th without having to pay an ETF if I wasn't happy. They've failed to return several of my phone calls and I'm ready to contact the BBB/FCC over this. Someone needs to start taking Verizon down a peg or two. Sure, they get fined 1-2 million dollars but not like it matters when that's change to them.
---------- Post added at 05:22 PM ---------- Previous post was at 05:15 PM ----------
This is true/false. Verizon throttles 3G during peak hours but not 4G. Source: Personal experience lol. Still, sad that my throttled 3G is faster than Sprint's "unlimited" 3G. I'll pull around 800kbp/s while throttled while my Sprint friends get 400-500kpb/s.
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Well yes if you want to get technical. I was talking about 4G though. Regardless of what you are using with att if you have an unlimited plan you get throttled after 5GB.
Sent from my SCH-I535 using xda app-developers app
jmichaels1982 said:
I know it comes down to me, i wanted to see other people's point of view
Rumors are two folds, eventually every one will be done with contract that obliged verizon to keep unlimited and then you will be going month to month ( if you decide to keep unlimited and pay full price for your device) . This is about to happen by this summer I think when you calculate the last bit of customers that were able to keep their unlimited and upgrade forcing verizon into a contract ( those who pre ordered the gsIII) . After that they can pretty much force all the month to month grandfathers to chose a tiered plan.
This is why I am very hesitant to pay a full price for a phone, they are being really unpredictable, I would hate to pay full price for a phone only to be forced into a teired plan, and with their trac record, they come up with something new every day.
You know You are absolutely correct, even google pulled their line out of verizon.
Does any one know how does Tmobile fair on Long island NY , or in general? Do you guys think its worth the switch
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Click to collapse
I was already out of contract/month to month before purchasing my S3. Being forced into a tiered plan would suck big time! Lets hope it doesnt get to that point.
Broke my S3, and would like to upgrade to the Moto X. Unfortunately, I have the unlimited data upgrade. Our family plan has 5 lines. 1 unlimited smart, 1 tiered smart, and 3 dumb phones. I've searched and heard NUMEROUS stories on how to keep unlimited data, and read comments from people about how none of those work. I figured the XDA folks may be a bit more knowledgeable than some other forums, so I'm trying my hand here. I've heard a few different ways to do it:
1. Transfer my upgrade through myverizon to a dumb line and then upgrade. (Verizon alone has given me about 4 different answers on if this would void my UDP)
2. Find a retailer that would work things around and keep my UDP. (Found a guy, verizonchris, on a different site that said he could do this for me most likely, but he needs my billing password. Naturally, Im reluctant to give it out)
3. Transfer upgrade on myverizon, go to a store and get a upgrade voucher for motomaker, then upgrade through motomaker and it will keep my UDP.
I've heard of some others, as I'm sure you guys have, and am really just looking for some sort of verification for this from some smart peeps!
(Sidenote, I'm also going to claim the S3 on Asurion. Does anyone know what Asurion is giving people for broken vzw S3's? Heard a few different things, maybe an upgrade through that would be possible?)
Thanks!
blueice5249 said:
Broke my S3, and would like to upgrade to the Moto X. Unfortunately, I have the unlimited data upgrade. Our family plan has 5 lines. 1 unlimited smart, 1 tiered smart, and 3 dumb phones. I've searched and heard NUMEROUS stories on how to keep unlimited data, and read comments from people about how none of those work. I figured the XDA folks may be a bit more knowledgeable than some other forums, so I'm trying my hand here. I've heard a few different ways to do it:
1. Transfer my upgrade through myverizon to a dumb line and then upgrade. (Verizon alone has given me about 4 different answers on if this would void my UDP)
2. Find a retailer that would work things around and keep my UDP. (Found a guy, verizonchris, on a different site that said he could do this for me most likely, but he needs my billing password. Naturally, Im reluctant to give it out)
3. Transfer upgrade on myverizon, go to a store and get a upgrade voucher for motomaker, then upgrade through motomaker and it will keep my UDP.
Thanks!
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4. Buy the Moto X outright and pop your SIM in.
Jacquestrapp said:
4. Buy the Moto X outright and pop your SIM in.
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Thanks, trying to avoid that.
Sounds like you may be overthinking this, or something has changed that I'm not aware of.
You can't do anything with the upgrade available on your unlimited line. If you do, this will most likely reset your line to tiered data.
The upgrade would need to be on the dumb phone line.
You would upgrade that dumb phone's line to the phone you want.
When the phone comes, call up Verizon and activate the new phone on your line.
Double check with Verizon that the data plan will not activate on the dumb phone's line.
Enjoy your new phone with unlimited data! Too bad the person who uses that dumb phone won't have an upgrade for another couple years.
If other lines on the account have upgrades available all you will need to do is update using one of the other updates. The line yoy used for the upgrade will now have a 2gb plan but you don't activate with that line. Just put your SIM in and you will still have your UNLIMITED DATA. Hope this helped.
Sent from my SCH-I535 using xda app-developers app
MetalMan2 said:
You can't do anything with the upgrade available on your unlimited line. If you do, this will most likely reset your line to tiered data.
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The 'new every two' was discontinued 2 years ago. The reason you get a new subsidized phone price is because you're re-entering into a contract with verizon... so it's like it's a new contract/line. You don't have credits and there's nothing to transfer, but if your contract is up, you can get the 'new' price. Unless you have unlimited data... you do that and they'll move you to a 'share everything' plan.
I've been told Costco will generally eat the cost of the phone, just to sell you one at the 'new' price and get the credit for your business. You keep the unlimited data and Verizon thinks you paid full retail. I can't confirm that plan will work for you, but many here have said that's worked for them.
Personally, I'm in the EDGE program. Pay $16-30/month more for a new device, keep my unlimited data and every 12 months, get to pick a new device. Yes, you're paying $200-360 for the phone, but A- that's not much more than the 'new' price', B- you get to keep unlimited data, C- you get a new phone every 1 year, rather than 2 years with re-entering a contract and D- you were probably going to pay that much for a phone off eBay anyway if you have unlimited data. Dunno if that makes sense for someone with so many lines, but if you keep it to 1-2 lines and really need that data (like I do), then it makes perfect fiscal sense.
beepea206 said:
The 'new every two' was discontinued 2 years ago. The reason you get a new subsidized phone price is because you're re-entering into a contract with verizon... so it's like it's a new contract/line. You don't have credits and there's nothing to transfer, but if your contract is up, you can get the 'new' price. Unless you have unlimited data... you do that and they'll move you to a 'share everything' plan.
I've been told Costco will generally eat the cost of the phone, just to sell you one at the 'new' price and get the credit for your business. You keep the unlimited data and Verizon thinks you paid full retail. I can't confirm that plan will work for you, but many here have said that's worked for them.
Personally, I'm in the EDGE program. Pay $16-30/month more for a new device, keep my unlimited data and every 12 months, get to pick a new device. Yes, you're paying $200-360 for the phone, but A- that's not much more than the 'new' price', B- you get to keep unlimited data, C- you get a new phone every 1 year, rather than 2 years with re-entering a contract and D- you were probably going to pay that much for a phone off eBay anyway if you have unlimited data. Dunno if that makes sense for someone with so many lines, but if you keep it to 1-2 lines and really need that data (like I do), then it makes perfect fiscal sense.
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Thanks, I may look into that if I run out of options.
Has anyone ever heard of this working? Seems like a HUGE loophole if it really works.
http://forums.androidcentral.com/ve...nlimited-data-get-phone-subsidized-price.html
blueice5249 said:
Has anyone ever heard of this working? Seems like a HUGE loophole if it really works.
http://forums.androidcentral.com/ve...nlimited-data-get-phone-subsidized-price.html
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That's a huge flaw in Best Buy's system if it works. Because the purchase of the new phone requires a re-entry into contract and VZ specifically has blocks on subsidized phone prices on grandfathered data plans. Not even GMs in Verizon stores can override it... I've tried.
So basically, you're placing a 3rd party order and because Best Buy can't send you a live sim card (only VZ can), you swap it for your current one and VZ is never the wiser. Clever, but tread lightly and quickly.. I can't imagine this flaw will remain open for long.
blueice5249 said:
Broke my S3, and would like to upgrade to the Moto X. Unfortunately, I have the unlimited data upgrade. Our family plan has 5 lines. 1 unlimited smart, 1 tiered smart, and 3 dumb phones. I've searched and heard NUMEROUS stories on how to keep unlimited data, and read comments from people about how none of those work. I figured the XDA folks may be a bit more knowledgeable than some other forums, so I'm trying my hand here. I've heard a few different ways to do it:
1. Transfer my upgrade through myverizon to a dumb line and then upgrade. (Verizon alone has given me about 4 different answers on if this would void my UDP)
Thanks!
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Click to collapse
I have done this many times. If the upgrade is on your unlimited data plane line, log into VZ website and transfer it to the tiered smart line. When you phone arrived, call VZ and activate on your unlimited data line.
buhohitr said:
I have done this many times. If the upgrade is on your unlimited data plane line, log into VZ website and transfer it to the tiered smart line. When you phone arrived, call VZ and activate on your unlimited data line.
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Ive done this twice as well. I went to the store and did this. They understood what I was doing too. They didn't care. They thought it was smart. Just transfer the upgrade to a dumbline and then upgrade. Then have them activate it under ur unlimited line.
Sent from my SCH-I535 using Tapatalk 2
buhohitr said:
I have done this many times. If the upgrade is on your unlimited data plane line, log into VZ website and transfer it to the tiered smart line. When you phone arrived, call VZ and activate on your unlimited data line.
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Just a quick update for everyone:
I couldn't update because of my talk plan. Since I claimed my broken screen through Asurion, I talked them into making a "one-time" exception and sending me a brand new S4 instead of another S3.
I'm selling the S4 and buying a Moto X. They told me they're in and out of them. I convinced them to send me a new S4 (as a "one time" exception because of my great history).
Im going to sell the S4 and buy a Moto X.
I already convinced Motorola to send me a free case and $50 off coupon. Awesome deal! :victory::victory:
Suck it Verizon!
UNLIMITED FOREVER!! :laugh::highfive:
blueice5249 said:
Just a quick update for everyone:
I couldn't update because of my talk plan. Since I claimed my broken screen through Asurion, I talked them into making a "one-time" exception and sending me a brand new S4 instead of another S3.
I'm selling the S4 and buying a Moto X. They told me they're in and out of them. I convinced them to send me a new S4 (as a "one time" exception because of my great history).
Im going to sell the S4 and buy a Moto X.
I already convinced Motorola to send me a free case and $50 off coupon. Awesome deal! :victory::victory:
Suck it Verizon!
UNLIMITED FOREVER!! :laugh::highfive:
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Click to collapse
Nice move! I'm jealous!
:good:
buhohitr said:
Nice move! I'm jealous!
:good:
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Now you'll be really jealous. Since they have that $100 off sale Monday, I conned free Royal Blue earbuds and the anti-glare film out of them! I'm still gonna call back Monday to see what they're doing for the people who just ordered them too lol