[Q] Data just stops randomly - Nexus 5 Q&A, Help & Troubleshooting

Phone is stock. No rooting or anything.
Randomly data just stops. Maps won't load traffic, browser won't load pages, facebook won't load updates...no data.
Requires a phone reboot, or switching to wifi and back to get it to start again.
Anyone have any tips on what the cause might be, or how to fix this?
thanks

From what I can gather it's a common error, I myself have data drop outs quite regular, but mine doesn't require a reboot.

mun-key said:
Phone is stock. No rooting or anything.
Randomly data just stops. Maps won't load traffic, browser won't load pages, facebook won't load updates...no data.
Requires a phone reboot, or switching to wifi and back to get it to start again.
Anyone have any tips on what the cause might be, or how to fix this?
thanks
Click to expand...
Click to collapse
I also have this issue. What I usually do is toggle airplane mode back & forth and it works for me. Its a known issue that's supposed to be fixed with the next update.
sent from my neXus 5

+1 on this issue. However it's been more noticeable in the last 10 days.
T mobile
Los Angeles area
Sent from my Nexus 5 using Tapatalk

Related

Wifi connection connected but won't load pages

It said connected in the wifi setting and it shows bars but it just won't load any website in the browser .. anyone got a fix for this?
I have the same issue. Tried different combinations of restarting wifi, turning on/off cell data, on/off wifi calling, etc... all with no result. I've also tried on different networks (both public and private)-- it'd start working for a while and then all of a sudden stop and never work again.
Seems similar to the problem here: forums. t-mobile.c om/t5/T-Mobile-G2x/G2x-WiFi-DNS-issue-not-the-4G-switching-one/m-p/831439 (sorry there's a new user no link restriction)
Does anyone have any suggestions?
Thanks
coldest~~~ said:
It said connected in the wifi setting and it shows bars but it just won't load any website in the browser .. anyone got a fix for this?
Click to expand...
Click to collapse
is it specific to the browser or can you not move any data?
Idk, whenever I have had problems connecting to the tmo network, which is a separate issue.. it was always that wifi calling was still on even tho wifi was turned off. Every time I had probs w/ data on tmo network, it's been wifi calling.. Your case seems to be diff tho.
Is it specific to just your network or all other networks? Try shutting off wifi, reboot... then turn it on again? Idk.. just tossing out ideas.
Some found the root cause and I am posting his finding as I do have the same issue and can reproduce the error:
I think I have discovered a new WiFi-related bug in the G2x's software. I have witnessed this occurring on my phone, and have also reproduced it on a store demo unit. I believe it is unrelated to the switching-to-4G problem people are having with the My Account app, since it occurs even if I have set up the Google account on first boot after a factory reset.
The details of the problem are:
- Every so often, the phone randomly gets stuck in a state where it is not able to initiate any new connections that are made using a DNS name. Attempting to navigate to a web site, h**p://w*w.google.c*m for example, will result in a generic failure message.
- However, attempting to connect directly to an IP address instead of a DNS name works perfectly. For example, navigating to 74.125.225.16 will work fine and will load the Google home page.
- When the phone is in this state, using a DNS lookup tool such as "DNS Lookup" from the Marketplace *will* work, even when using the default DNS server address that the DHCP server is giving the phone.
- The problem has occurred for me when data is off and WiFi is on. I do not know if data being off is a requirement, since this is the way I usually run the phone, so this may be coincidental.
- Switching WiFi off and back on again will *sometimes* work to solve the problem, but sometimes will not. When this doesn't work, switching WiFi off, then switching data on, then back off again, and then finally switching WiFi back on again will occasionally correct the problem. However, I have seen situations where none of these things worked, and the only way to get DNS working again was to factory reset the phone.
- I haven't figured out the exact pattern yet, but this issue seems to occur when the phone has been inactive for a certain period of time. I have often discovered that the phone is in this state upon waking up in the morning after leaving the phone on the charger overnight.
- I have, however, found a method to reproduce the problem that seems to work fairly consistently:
1. Turn WiFi on, and data off.
2. Power cycle the phone.
3. When the phone starts up, start the browser and attempt to browse to w*w.google.c*m. It should fail.
4. Try to browse to 74.125.225.16. It should work.
Just wanted to get this issue in the forums to see how many others have been noticing the same thing.
I know that once the device has less than 10% battery it automatically turns the WiFi off to save battery power. Were the devices this was happening on have a low battery?
Fully charged. It even happens when pluged in with the charger.
My Wifi wouldn't even work if I froze it with Bloat Freezer. It has to run in the background for wifi to work. I found that Wifi can get really inconsistent with it disabled.
smartloom said:
Som
- I haven't figured out the exact pattern yet, but this issue seems to occur when the phone has been inactive for a certain period of time. I have often discovered that the phone is in this state upon waking up in the morning after leaving the phone on the charger .
Click to expand...
Click to collapse
Same problem here. After about 30 minutes of being idle, as soon as I pick up the phone it tries to connect 2g/4g. The log are saying theres no connection, so it appears that wifi its going to sleep and not waking up so android is trying to connect 2g/4g
Really starting to be a pain
I have frozen the bloat, and I think the problem is getting worse.
Toggle airplane mode is a quick workaround to get wifi to wake up
Sent from my LG-P999 using XDA App
Same thing happened to me, I did 2 factory resets, and it seems it has been fixed, don't really know what causes it.
Sent from my LG-P999 using XDA App
This may or may not be related, but...
It looks like I found a hacky fix for the dns/wifi/4g bug: install "Set DNS" from the market.
Now when I go into market, and display my downloaded apps, it jumps from wifi to 4g then back to wifi as it should, fast.
Whether or not it should even do go to 4g is debatable, all I can say is my 2 Galaxy Tabs had the same behavior.
If everyones connectivity issues are really due to the DNS settings getting wiped out, then this will work around the problem until I/we find the location of the actual bug.
Would you guys having this problem also post it here?
http://www.lgforum.com/forum/boards/general/lg/topics/g2x-wifi-problems
Thanks.
I figure the more people that post there, the more the chances are of LG fixing it quickly.
Work around:
enable airplane mode
reboot
enable wifi
wait a few seconds after the wifi connects, background crap stops
disable airplane mode.
The set dns app looks like a winner. Haven't tried it but that's what's
wrong.
The freezing and other suggestions are all useless crap.
Updates...
I did a factory reset and installed JuiceDefender (I don't know which one worked) but it seems to be all fine now... will update if things become problematic again
I've been having this problem as well. I've always been able to fix it by toggling WiFi off and back on again. I downloaded SetDNS and when it happened again last night I tried that and it worked great.
Glad to see it's a software problem and not a hardware problem.
same problem here. hopefully it won't happen in cyanogen mod
boylan said:
Work around:
enable airplane mode
reboot
enable wifi
wait a few seconds after the wifi connects, background crap stops
disable airplane mode.
The set dns app looks like a winner. Haven't tried it but that's what's
wrong.
The freezing and other suggestions are all useless crap.
Click to expand...
Click to collapse
This fixed the problem, at least until the next time I reboot my phone
How do you use SetDNS? This software bug in G2X reboots my router (DGL-4500) sometimes.
Question bout SetDNS app
Does the phone have to be rooted to use the setdns app? I try to use it but it says "Cannot get root. App will not function."

Modem Freezing? Dropping internet.

UPDATE: Here's a screen recording showing the issue.
NOTICE! You might see battery-saving apps running in the video, but I have factory-reset and un-rooted twice and run FULL STOCK no apps like that installed, and I still get this problem<<<
Youtube: http://youtu.be/MGPxlV2Q-0I
I've got a N5 from the play store right when it came out. I've noticed that randomly during the day if I'm using the internet via browser, apps, hangouts, etc the page / app will suddenly lose connectivity. Not just the app though, nothing on my phone can access internet. The status bar with show full bars, and 3G or H connectivity and activity, and when I pull down the quick settings the connection is white, not red. So I toggle airplane mode, but when I do so there is a long delay where nothing happens. Maybe 20 or 30 seconds before airplane mode finally kicks in. Then after disabling airplane mode, I can use the internet again for a while before I have to repeat. Sometimes I cannot get internet back whatever I do though, including reboots, airplane mode toggles, other toggles, searching for networks, network mode... etc.
Often toggling airplane mode will also allow apps to refresh for a second or two (I get a handful of instagram, whatsapp, Hangouts messages, etc) then all connectivity halts again, even though it's showing it's still connected.
Any thoughts what might cause this? I've flashed older radios, wiped and flashed several Roms including full stock not rooted, and I keep having this issue.
There's a chance it could be my carrier, but my wife's phone on the same carrier (but a store-bought N5) never has this issue...
Thanks for your input! Getting REALLY frustrated at this...
rooted? are you undervolting?
theamazingaustin said:
I've got a N5 from the play store right when it came out. I've noticed that randomly during the day if I'm using the internet via browser, apps, hangouts, etc the page / app will suddenly lose connectivity. Not just the app though, nothing on my phone can access internet. The status bar with show full bars, and 3G or H connectivity, and when I pull down the quick settings the connection is white, not red. So I toggle airplane mode, but when I do so there is a long delay where nothing happens. Maybe 20 or 30 seconds before airplane mode finally kicks in. Then after disabling airplane mode, I can use the internet again for a while before I have to repeat.
Any thoughts what might cause this? I've flashed older radios, wiped and flashed several Roms including full stock not rooted, and I keep having this issue.
There's a chance it could be my carrier, but my wife's phone on the same carrier (but a store-bought N5) never has this issue...
Thanks for your input!
Click to expand...
Click to collapse
What carrier? And have you been tethering? I'm seeing similar problems on T-Mobile USA with full-blast LTE while tethering.
simms22 said:
rooted? are you undervolting?
Click to expand...
Click to collapse
I have this problem when rooted and when full stock, no UC or OC, UV or OV.
I've tried Roms, kernels, radios, wipes, shakes, yelling, crying...
jondwillis said:
What carrier? And have you been tethering? I'm seeing similar problems on T-Mobile USA with full-blast LTE while tethering.
Click to expand...
Click to collapse
I'm in Canada and on Wind Mobile. No tethering though. :/
Updated OP with video & link. The issue is getting worse and I'm trying not to throw my N5 through a wall...
It seems like I have the same issue. When pulling down quick settings, does it show for you too only the upload arrow?
Sent from my Nexus 5 using xda app-developers app
kaspar737 said:
It seems like I have the same issue. When pulling down quick settings, does it show for you too only the upload arrow?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I have noticed that often - but not always - this is the case.
Do you have this issue often?
Does airplane mode take forever to turn off the cellular radio when this happens?
Thanks!
I have the issue maybe once a day. I have never tried airplane mode, but turning off cellular data from that stage takes a looooong time (atleast 20 sec).
Sent from my Nexus 5 using xda app-developers app
I've been having the same problem for some time now. Exact same description as OP. I'm on T-mobile using Cataclysm Rom, but I've gone through Cyanogenmod, AOKP, Stock and PA and still get the same thing. Was looking for Radios to see if that fixes the issue.
In addition to OP, I've noticed too that often I can't connect to any network, or mobile internet will never go from connected (red) to fully connected (white).
Also sometimes the signal shows red (not fully connected) but my internet is working fine....
And other times it can't find my network, and scanning shows no networks, then later, same location, 10 different networks show. Open sky, not inside.
I'm hoping thisnisnpart of the 4.4.2 bug dealing with dropping internet connection, but not sure...
I've tried radios, might try again. My next attempt will be a new Sim card / talk to carrier again about a misconfig. Then if no luck, I'll see about a replacement phone...

[Q] Data connection "drops" while still showing connected

Having some issues on my Nexus 5. These occur on stock, PA and Stock + GB. I haven't tried other ROMs, but I would like to stay stock honestly.
Fairly regularly my phone will lose its data connection, but still show as being connected. The LTE text is still there, and if I pull down the quick settings it is white like it is connected, not orange like it has a partial connection. But if I try to browse to a website/use any app with data connectivity, it fails. I have to toggle airplane mode to get data back. It is quite annoying as it sometimes occurs while I am streaming music in the car as well and cannot easily manipulate my phone to fix it.
Is this a common issue? Or could it be a possible hardware problem?
I seem to have this too. I can see data arrows up and down in the quick tile.
Usually it's when I drop to HSPA from HSPA+
Very annoying
Sent from my Nexus 5 using Tapatalk
Yes, even I face this issue as well and I do the same Airplane mode toggle thing to fix it.. Gets on my nerves sometimes!
Well, that's a shame.
This was in the rumored fix list for 4.4.3 I believe.
Sent from my Nexus 5 using Tapatalk
Same
i get this a lot myself, some areas more than others, i have to put it on 2g preferred for like an hour to fix it
raptir said:
Having some issues on my Nexus 5. These occur on stock, PA and Stock + GB. I haven't tried other ROMs, but I would like to stay stock honestly.
Fairly regularly my phone will lose its data connection, but still show as being connected. The LTE text is still there, and if I pull down the quick settings it is white like it is connected, not orange like it has a partial connection. But if I try to browse to a website/use any app with data connectivity, it fails. I have to toggle airplane mode to get data back. It is quite annoying as it sometimes occurs while I am streaming music in the car as well and cannot easily manipulate my phone to fix it.
Is this a common issue? Or could it be a possible hardware problem?
Click to expand...
Click to collapse
Common issue. I suffer from it as well.

[HELP] Data drops which cause apps to reload

Currently I am having an issue where I get data drops while on Wi-Fi. My Wi-Fi connection stays connected but I lose all my bars like I don't have service. For example, I will be scrolling down twitter.... My data will drop and restart the app. It also causes other problems like the keyboard closing while I am typing in an app such as hangouts which is really really annoying. It usually drops 3 or 4 times back to back and then stays connected for a few minutes. I first had this problem on PA RC2 so I tried doing a clean install and still had the problem. I then decided to try out Carbon but am still having the same issue. Any help will be greatly appreciated!!

[Q] Anyone else randomly have their data stop working?

Hi everyone,
Just wondering if anyone's had issues with their data not working after while and require a reboot/airplane mode to work again?
I've noticed it both with Wifi and also with Mobile Data where one minute it'll work, and then suddenly I'll lose signal and need to reboot or switch on/off airplane mode a few times before it connects again.
Thanks!
Nope, haven't noticed anything like that yet. Is this happening on LTE or H/H+?
Nope. Do you have Chinese imported or International version?
Not stop, just slow...
Oneplus arrived from China and CM 11 was installed OK. For over a week everything has been fine using Virgin network in the UK.
Since yesterday though the data has been rather slow when browsing or using apps that require a connection.
When switching the data on the phone does recognise between 3g/H/H+ but when trying to load anything it is far slower than what it has been before.
I've tried clearing the cache and even clearing data but to no avail. Tried a factory reset last night and thought it was OK for a bit but today the same thing...
When using the browser pages will load but the blue loading bar at the top never moves past the first centimeter. (Doesn't move when using WiFi either though speed is finewhen using that).
Already contacted Virgin in case there were any issues but say the service is fine.
Any advice for troubleshooting or things to check would be appreciated.
Cheers
---------- Post added at 06:56 PM ---------- Previous post was at 06:06 PM ----------
Another reset and browser OK... Haven't done any updates or or signed in to Google account or reinstalled any apps. I think a slow and steady install of what I want and syncing to see if there's a clash somewhere. Hmmm, not happy at all
Sent from my Nexus 7 using XDA Free mobile app
CephiroX said:
Hi everyone,
Just wondering if anyone's had issues with their data not working after while and require a reboot/airplane mode to work again?
I've noticed it both with Wifi and also with Mobile Data where one minute it'll work, and then suddenly I'll lose signal and need to reboot or switch on/off airplane mode a few times before it connects again.
Thanks!
Click to expand...
Click to collapse
I have had it where chrome wouldn't load webpages, usually it would start working again after a minute or two.
*sigh*... Thought things were fine last night but using it now its back to being slow again. No idea what's going on. Main update I had to install was Play Services. Chrome seemed a little funny so decided to roll it back at at the time things were alright but using it now its annoying. Took about 4 minutes to download a 3.5 meg file whereas it should breeze through it. I'm not expecting miracles but past experience was far better. Don't know whether there's anything I can do or just raise an issue with my original supplier.
Sent from my One using XDA Free mobile app
Strange.. for me, it's been both H/H+, LTE and Wifi that have had it happen to me..
Also, it's not the Chinese version. It's the International version I got from Oneplus. Lately it's been ok, but we'll see how it goes..
APN settings ok?
Do you have your preferred network set correctly?
Personally I've noticed no difference. Its set as EE by default but manually added Virgin's own to try.
Been working quickly enough again without rhyme nor reason.
Sent from my Nexus 7 using XDA Free mobile app
CephiroX said:
Hi everyone,
Just wondering if anyone's had issues with their data not working after while and require a reboot/airplane mode to work again?
I've noticed it both with Wifi and also with Mobile Data where one minute it'll work, and then suddenly I'll lose signal and need to reboot or switch on/off airplane mode a few times before it connects again.
Thanks!
Click to expand...
Click to collapse
I can confirm the same happening to me... I'm on WIND Mobile in Ontario, Canada. It won't show that you lost the connection, things just stop loading... and the only way to fix it is to toggle airplane. It happens quite often, like a few times an hour. It's definitely a software issue that I'm hoping will be worked out in future updates, or maybe I'll have better luck with another ROM.
rAy
Same thing
ray2jerry said:
I can confirm the same happening to me... I'm on WIND Mobile in Ontario, Canada. It won't show that you lost the connection, things just stop loading... and the only way to fix it is to toggle airplane. It happens quite often, like a few times an hour. It's definitely a software issue that I'm hoping will be worked out in future updates, or maybe I'll have better luck with another ROM.
rAy
Click to expand...
Click to collapse
I've noticed it a few times where I'll swipe to the left (using Google launcher) and Google Now will indicate there is no internet connection even though I'm in an area with solid coverage. Usually if I swipe down a few times to refresh it will reconnect and update. Today however I had to reboot to reconnect. I have already checked my APN and it's fine. Did not have this issue even once with my Nexus 5 or my OPPO 7A I've been using. I'm going to check the CM bug log to see if it's been reported there.
I*have the same issue. Seems to happen when the 4g signal is weak and the handover to 3g does not happen. Then signal is lost instead.
I changed my APN now, but don't think it will matter... I'll give it a go. Using Franco kernel now, but is probably baseband related. Never had issues with my g2 previously on same location and APN.
In Norway BTW...reboot solve the problem temporarily
I have the same problem. My data connection will just stop at random and Facebook and Google now won't refresh, YouTube videos will suddenly stop playing, and upon hitting retry I'll get an error in both the playback screen and comments, and also the speedtest app won't finish preparing the test when I go to verify that my data connection is severed. I would have to restart in order to get data working again. I do get LTE speeds when it works, but it seems that the OPO takes longer to ramp up to those speeds compared to my Nexus 5 if that makes any sense?

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